Urban Outfitters customer service can help with online orders, returns, refunds, store pickup, UO Rewards, gift cards, furniture, and marketplace purchases. The correct support route depends on whether the transaction occurred in a store, on UrbanOutfitters.com, through a UO MRKT seller, or through another delivery platform.
Urban Outfitters Customer Service Contacts
- Customer service: 1-800-282-2200
- Phone hours: Monday–Friday, 8 a.m.–10 p.m. Eastern Time; Saturday–Sunday, 8 a.m.–9 p.m. Eastern Time
- Chat and text support: Available through the official Contact Us page
- Furniture support: 1-800-732-2306
- Gift-card balance: 1-800-920-5656
- Corporate administrative number: 1-215-454-5500
- Corporate headquarters: Urban Outfitters, Inc., 5000 South Broad Street, Philadelphia, PA 19112-1495
- Website: UrbanOutfitters.com
The corporate number is not the primary route for online orders, returns, store pickup, gift cards, or UO Rewards. Begin with customer service or the store involved and use headquarters only for a documented, unresolved company-level matter.
Choose the Correct Urban Outfitters Support Route
Individual Store Management
Contact the specific store or ask for its manager when the concern involves an in-store purchase, receipt, fitting room, local promotion, pickup order, store accessibility, employee interaction, lost item, inventory question, or store condition.
Use the Urban Outfitters store locator to confirm the location’s current telephone number and hours. Store hours differ from customer-service hours.
Online Orders
Use your order number and billing ZIP code to review order and shipping information. Save the confirmation email, tracking number, product description, and photographs of any damaged or incorrect merchandise.
Urban Outfitters begins preparing orders shortly after they are submitted. A cancellation button may appear on the Order Details page during a short cancellation window. If the button is no longer displayed, the order cannot be canceled before shipment and an eligible item must be returned after delivery.
Review the current cancellation policy.
Shipping and Delivery Problems
Orders can ship in multiple packages from different fulfillment locations. A payment card may initially show an authorization hold, while the actual charge is made when an item or part of the order ships.
For a package marked delivered but not found, inspect entrances, mailrooms, parcel lockers, and nearby delivery locations. Urban Outfitters recommends allowing two business days after a delivered scan because some carrier scans occur before the package arrives. Missing, damaged, or incorrect items should be reported within 30 days of the shipping date.
Urban Outfitters Returns and Refunds
Eligible unused or defective merchandise may be returned by mail or at a participating United States or Canadian Urban Outfitters store. Bring the packing list, receipt, or order-confirmation email when returning an online purchase to a store.
- Within 30 days of delivery: Eligible returns generally receive a refund to the original payment method.
- After 30 days: Eligible returns generally receive an emailed merchandise credit.
- Mailed returns: A $5 restocking fee is deducted from most mailed-return refunds.
- Shipping charges: Original shipping fees and handling surcharges are generally nonrefundable.
- Final sale: Made-to-order furniture, designated final-sale products, certain additional-discount sale merchandise, and qualifying sale items ending in $0.95 cannot be returned or exchanged.
- Maximum period: Returns and exchanges are not accepted after one year.
Returns without a receipt are not accepted. Do not mail a return to corporate headquarters. Start the return through the official order or return process and use the generated instructions and label.
Read the complete return and exchange policy.
Furniture Returns, Defects and Delivery
Furniture cannot be returned to an Urban Outfitters store. Furniture returned within 30 days of delivery may qualify for a refund to the original payment method, but the customer is generally responsible for return shipping and original delivery charges are not refunded.
Select furniture may incur a 15% restocking fee. Made-to-order customizable furniture is final sale. Urban Outfitters publishes a one-year guarantee against furniture manufacturing defects.
- Furniture support: 1-800-732-2306
- Furniture email: furniture@urbanoutfitters.com
- Furniture phone hours: Monday–Friday, 8 a.m.–10 p.m. Eastern Time; Saturday, 8 a.m.–5 p.m. Eastern Time
Truck-delivered furniture requires a scheduled return pickup. UPS-delivered furniture requires an authorized return label or the current mailing instructions supplied by the furniture team.
Urban Outfitters Store Pickup
Select the Pick Up option at checkout to see participating stores and eligible inventory. Wait for the Ready for Pickup email before visiting the store.
- Eligible in-stock items may be ready within 24 hours.
- The store holds the order for 96 hours after the Ready for Pickup email.
- Bring the Ready for Pickup email and valid, unexpired government-issued identification.
- The payment method is authorized when the order is placed but is not charged until pickup.
- An uncollected order is automatically canceled and the authorization hold is released.
The published program is store pickup. Curbside service should not be assumed unless the selected store or Ready for Pickup instructions specifically confirm it.
Review the current store-pickup instructions.
UO MRKT Marketplace Orders
UO MRKT items are sold and fulfilled by independent marketplace sellers. Look for the UO MRKT badge on the product page before purchasing.
- Seller processing times, shipping charges, and return policies can differ.
- UO MRKT merchandise cannot be returned to an Urban Outfitters store.
- Eligible returns must be sent directly to the seller.
- Contact the seller through the Urban Outfitters Order Details page.
- UO promotions, discounts, and UO Rewards cannot be applied to UO MRKT items.
- A mixed Urban Outfitters and UO MRKT purchase creates separate orders, confirmations, and charges.
Review the UO MRKT marketplace FAQs.
DoorDash and Other Third-Party Orders
Order-level problems for purchases placed through DoorDash should begin with DoorDash support. DoorDash purchases are not eligible for an Urban Outfitters refund or return, although the same style may qualify for an in-store size or color exchange within 30 days.
Do not assume that Urban Outfitters’ standard online-return policy applies when another marketplace, app, or seller processed the transaction.
UO Rewards Support
UO Rewards is Urban Outfitters’ loyalty program. Current benefits include a 10% welcome discount, a $5 reward after every fourth qualifying purchase, early access to certain sales, and member-only offers.
- Each qualifying purchase must be at least $1.
- The $5 reward expires 60 days after issuance.
- In-store purchases must be associated with the member’s UO Rewards ID or account email at checkout.
- Missed in-store purchase credit cannot be added later.
- UO MRKT items are excluded from rewards and discounts.
For missing rewards, account-access problems, or an incorrect email address, sign in to the UO account or contact customer service at 1-800-282-2200.
Urban Outfitters Gift Cards
Urban Outfitters physical and electronic gift cards can generally be redeemed online or at participating Urban Outfitters stores in the United States and Canada.
- Balance assistance: 1-800-920-5656
- Gift cards cannot be returned or exchanged.
- Lost or stolen gift cards and merchandise cards are not reissued.
- Urban Outfitters states that cards purchased from third-party websites or locations are not valid.
- Some older gift cards cannot be used online but may be usable at a United States store or for a telephone order.
Never publish a complete gift-card number, PIN, barcode, activation receipt, or balance in a review. A legitimate government agency, utility, court, employer, or technology company will not demand payment with an Urban Outfitters gift card.
Review Urban Outfitters gift-card information.
Payments, Klarna, Afterpay and Store Credit Cards
UrbanOutfitters.com accepts major payment cards, PayPal, Apple Pay, Urban Outfitters gift cards, Klarna, Afterpay, and additional listed payment methods.
Urban Outfitters does not publish a store-branded consumer credit card or issuing bank. Klarna and Afterpay are independent buy-now-pay-later providers. Questions about a Klarna or Afterpay payment schedule, financing account, late fee, or provider login should be directed to the provider handling the plan.
How to Escalate an Urban Outfitters Complaint
- Identify the transaction: Determine whether it involved a store, UrbanOutfitters.com, furniture, UO MRKT, DoorDash, pickup, UO Rewards, or a gift card.
- Gather documentation: Save the receipt, order number, product details, tracking information, photographs, promotion terms, and prior correspondence.
- Use the first-level route: Contact the store manager for an in-store concern or call 1-800-282-2200 for online and account support.
- State the requested resolution: Ask for a refund, replacement, exchange, shipment investigation, reward correction, or written explanation.
- Request escalation: Ask for a supervisor or case number if the first representative cannot resolve the matter.
- Keep a contact log: Record dates, channels, representative names, reference numbers, and promised follow-up.
The Philadelphia headquarters is not a public return counter, customer-service desk, pickup location, or store. Do not mail merchandise, gift cards, payment information, or personal documents there unless the company provides specific written instructions.
Accessibility and Privacy Support
For an accessibility problem in a store, ask for the store manager and describe the accommodation or barrier involved. For difficulty using the website, app, chat, order process, or another digital feature, contact customer service at 1-800-282-2200 or use the official chat route.
Urban Outfitters does not prominently publish a separate accessibility telephone department, so the general customer-service route is the appropriate starting point for digital-access assistance.
For questions about personal data or the privacy policy, contact DataPrivacyOfficer@urbn.com or call the published privacy line at 1-888-735-8551.
Review the Urban Outfitters privacy policy.
Unauthorized Charges, Fraud and Fake Websites
If an Urban Outfitters charge is unfamiliar, compare the amount with recent store, website, UO MRKT, DoorDash, gift-card, Klarna, or Afterpay transactions. Mixed UO and marketplace orders may appear as separate charges.
Contact Urban Outfitters using the official website or 1-800-282-2200. If the transaction remains unauthorized, contact the bank or card issuer using the number printed on the payment card. Do not publish bank statements, complete card numbers, account credentials, or dispute documents in a review.
Use UrbanOutfitters.com rather than links in unexpected advertisements, text messages, or emails. Be cautious if a similar-looking website requests gift-card payment, wire transfers, cryptocurrency, account verification codes, or payment through an unfamiliar person-to-person service.
Urban Outfitters Ownership and Corporate Information
Urban Outfitters is a retail brand within Urban Outfitters, Inc., commonly branded as URBN. URBN is a publicly traded company whose portfolio includes Urban Outfitters, Anthropologie, Free People, FP Movement, Terrain, Nuuly, Anthropologie Weddings, and Menus & Venues.
- Corporate headquarters: 5000 South Broad Street, Philadelphia, PA 19112-1495
- Corporate administrative number: 1-215-454-5500
- URBN CEO and Chairman: Richard A. Hayne
- Global CEO, Urban Outfitters and Free People groups: Sheila Harrington
- Stock symbol: NASDAQ: URBN
Anthropologie and Free People are sister brands, not independent competitors or departments that can process an Urban Outfitters order, return, reward, or gift card.
Urban Outfitters Customer Service FAQs
What is the Urban Outfitters customer-service number?
Call 1-800-282-2200.
What are Urban Outfitters customer-service hours?
Published phone hours are Monday–Friday, 8 a.m.–10 p.m. Eastern Time, and Saturday–Sunday, 8 a.m.–9 p.m. Eastern Time.
Can I text Urban Outfitters?
Urban Outfitters offers SMS support through the Text Us option on its official Contact Us page. Use that link rather than assuming that every published telephone number accepts text messages.
Can I cancel an Urban Outfitters order?
A short cancellation window may be available through the Order Details page. If the Cancel Items button is no longer displayed, the order is already being prepared and cannot be canceled before shipment.
How long do I have to return an online order?
Eligible returns made within 30 days of delivery generally receive a refund to the original payment method. Later eligible returns generally receive merchandise credit. Final-sale exclusions and fees apply.
Can I return an online order to a store?
Eligible UrbanOutfitters.com merchandise can generally be returned to a participating United States or Canadian store with the packing list, receipt, or order-confirmation email. Furniture and UO MRKT items cannot be returned to stores.
How long will a store hold my pickup order?
A pickup order is held for 96 hours after the Ready for Pickup email. If it is not collected, the order is automatically canceled.
Does Urban Outfitters offer curbside pickup?
The national policy publishes store pickup but does not promise curbside service at every location. Follow the instructions in the Ready for Pickup email or contact the selected store.
What is UO MRKT?
UO MRKT is a marketplace whose merchandise is sold and fulfilled by third-party sellers. Seller-specific shipping and return rules apply.
Does Urban Outfitters have a store credit card?
No current Urban Outfitters-branded consumer credit card or issuing bank is published. Klarna and Afterpay are separate payment providers.
Who owns Urban Outfitters?
The Urban Outfitters brand is operated within Urban Outfitters, Inc., the publicly traded Philadelphia company commonly branded as URBN.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com independently reviews official company contact pages, policies, corporate information, and support routes. We distinguish the Urban Outfitters retail brand, local stores, the URBN corporate office, online fulfillment, marketplace sellers, delivery platforms, furniture support, payment providers, and loyalty services so readers can contact the department responsible for their transaction.
Share Your Experience
Share a firsthand Urban Outfitters experience involving a store, online order, return, refund, pickup, furniture delivery, UO Rewards, gift card, UO MRKT seller, DoorDash order, accessibility request, or complaint escalation. Include the general issue, support route used, response time, and whether the matter was resolved.
Do not post an order number, tracking number, payment-card information, account verification code, billing or delivery address, gift-card number or PIN, government-issued identification, unredacted receipt, bank statement, or private employee information.
Page Update Note
This page was updated on July 30, 2026 with the current customer-service number and hours, chat and text routing, corporate contact distinction, return and refund rules, furniture support, store-pickup procedures, UO Rewards, gift-card assistance, UO MRKT seller responsibilities, privacy contacts, ownership, and leadership.
Disclaimer
CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Urban Outfitters, Urban Outfitters, Inc., URBN, UO MRKT sellers, DoorDash, Klarna, Afterpay, or any Urban Outfitters store. Contact information, hours, return periods, fees, exclusions, reward terms, gift-card rules, store services, and marketplace policies can change. Verify important information through the official company resource responsible for the transaction.