Anthropologie Customer Service, Returns and Reviews

Anthropologie customer service assists with online and store purchases, order tracking, cancellations, missing packages, damaged items, returns, exchanges, refunds, furniture delivery, gift cards, AnthroPerks accounts, store pickup and customer complaints. Anthropologie offers phone, text and 24-hour chat support, with a separate department for existing furniture orders.

Department and holiday hours can change. Confirm availability on Anthropologie’s official contact page before calling. Message and data rates may apply when using text support.

How to Contact Anthropologie Customer Service

Call or text 1-800-309-2500 for general customer service. This department handles online orders, returns, refunds, shipping, missing items, damaged merchandise, promotions, AnthroPerks accounts, store pickup and unresolved store concerns.

Anthropologie also provides live chat 24 hours a day. Chat can be useful when customers want a written record of the representative’s instructions, refund estimate or promised resolution.

Choose the Correct Anthropologie Support Route

• General customer service: Call or text 1-800-309-2500.
• Existing furniture order: Call 1-800-732-2306.
• Gift card or e-gift card difficulty: Call 1-800-920-5656.
• Online order status: Use Anthropologie Order History or contact customer service.
• Return or exchange: Review the official returns and exchanges page.
• Store purchase or store complaint: Contact the store where the transaction occurred or use the Anthropologie store locator.
• Curated by Anthropologie order: Contact the selling partner through Order History.
• Corporate matter: Contact URBN at 1-215-454-5500.

What to Have Ready Before Contacting Anthropologie

• Order number or store receipt
• Email address and telephone number used for the order
• Billing ZIP code when using guest-order tools
• Item name, SKU, size, color or furniture description
• Tracking number and delivery status
• Return label, return receipt or carrier tracking
• Store location and transaction date
• Photographs of damaged, defective or incorrect merchandise
• Furniture delivery and carrier information
• Previous customer-service case number or chat transcript
• The specific resolution requested

Anthropologie Order Tracking and Cancellations

Customers receive a shipping confirmation with tracking information after an order ships. Account holders can review Order History, while guest customers may need the order number and billing ZIP code.

Anthropologie begins processing orders quickly. Customers may have a short period in which eligible items can be canceled through the order details. If the “Cancel Items” option is no longer displayed, Anthropologie says the cancellation cannot be completed. Eligible merchandise may instead be returned after delivery.

Orders can arrive in multiple shipments. Compare the individual shipment confirmations before reporting part of an order missing.

Package Has Not Arrived

For standard shipping, Anthropologie advises contacting customer service when tracking has shown no new event for seven days. For expedited shipping, contact support if the expected delivery date has passed.

If tracking says delivered but the package cannot be located:

1. Check entrances, porches, garages, mailrooms and protected delivery areas.
2. Review any delivery photograph or carrier notice.
3. Ask household members, neighbors, front-desk staff or building management.
4. Confirm that the order was not divided into multiple shipments.
5. Allow two additional business days in case the carrier scanned the package early.
6. Contact Anthropologie if the shipment remains missing.

Anthropologie says product-related problems, including missing or damaged merchandise and packages, must be reported within 30 days of the shipping date.

Damaged, Defective or Incorrect Anthropologie Orders

Photograph the item, defect, packaging and shipping label before discarding anything. Compare the item’s size, color and SKU with the order confirmation.

Customers can use Order History to submit a claim for a damaged, missing or incorrect item. Anthropologie’s return page indicates that qualifying claims may receive a replacement without the usual return expense.

For furniture delivered through White Glove service, ask the delivery team to contact Anthropologie’s furniture specialists before leaving whenever damage is discovered during delivery.

Anthropologie Returns and Exchanges

Anthropologie’s general U.S. return policy requires the original sales receipt or an eligible AnthroPerks lookup. Merchandise ordinarily must be unworn, unwashed and unaltered, with its tags and original packaging.

• Within 30 days: Eligible merchandise is generally refunded to the original payment method at the original selling price.
• After 30 days: Eligible merchandise is generally refunded as merchandise credit at the original selling price.
• After one year: Returns and exchanges are no longer accepted under the general policy.
• Mailed online return: A $5.95 return-shipping charge is generally deducted from the refund unless the transaction is an eligible exchange.
• Store return: Eligible online merchandise can generally be returned without a return-shipping fee at a regular Anthropologie store.
• Store purchase: Merchandise purchased in a store must be returned to a store and cannot be mailed to the warehouse.

Return eligibility and procedures vary for furniture, wedding merchandise, final-sale products, live plants, food, marketplace products and other restricted categories. Review the current policy for the exact item before mailing it or taking it to a store.

Anthropologie Final-Sale Items

Items marked “Final Sale” cannot be returned or exchanged. Anthropologie also identifies certain packaged food, live plants, personal products, made-to-order wedding merchandise and Anthropologie Home Outlet purchases as final sale.

Do not mail an ineligible item or a product belonging to another retailer to Anthropologie. The company states that it is not responsible for non-Anthropologie merchandise returned by mistake.

Anthropologie Refund Problems

Anthropologie says most returns take approximately one to two weeks to process, depending on the return method. After processing, the refund normally posts to the original payment method in approximately one to three business days, although a card issuer may take longer and the credit may not appear until a later billing cycle.

For a delayed refund, keep:

• The original order number
• The return label and tracking number
• The carrier’s delivery confirmation
• The return or store receipt
• The refund-confirmation email
• The amount and payment method expected
• Any customer-service case number

Gift-card purchases are generally refunded as merchandise credit rather than cash or a payment-card credit.

Anthropologie Price Adjustments

Anthropologie’s current policy provides a one-time price adjustment on qualifying full-price purchases when the customer has the original receipt and requests the adjustment within 14 days of purchase.

Online and telephone-order adjustments must be handled through customer service. Store-purchase adjustments must be requested at a store. Shipping charges and permanently marked-down sale items are not generally eligible.

Anthropologie Furniture Customer Service

Call 1-800-732-2306 for an existing furniture order, delivery, damage, missing components, return pickup or exchange. Once the furniture is with the delivery carrier, scheduling changes may need to be handled directly with that carrier.

Unlimited Furniture Delivery items in saleable condition may generally be returned or exchanged within 30 days of delivery. These products must be returned through the delivery service and cannot be returned to a store.

The initial Unlimited Furniture Delivery fee is generally nonrefundable. Select upholstery may also be subject to a 25% restocking fee. Check the individual product page and current return policy before ordering or requesting a furniture return.

Curated by Anthropologie Orders

Curated by Anthropologie includes merchandise sold and shipped by third-party selling partners. These products must be returned to the applicable seller rather than an Anthropologie store or warehouse.

Open Order History to review the seller’s return policy and use the marketplace messaging center. Keep all seller messages, return labels and tracking records until the refund or replacement is complete.

Anthropologie Gift Card Support

Call 1-800-920-5656 for difficulty entering a gift card, a card without a PIN or a balance question. Anthropologie advises allowing 24 to 48 business hours for a response through the gift-card line.

Keep the physical card, purchase receipt, activation receipt and related email until the balance has been used. Never give a gift-card number or PIN to someone who contacts you unexpectedly and claims that payment is required to resolve an order or refund.

How to File an Anthropologie Store Complaint

Start with the store manager when the concern involves an in-store purchase, employee interaction, fitting room, pickup order, price, return refusal or store condition.

Include:

• Store location
• Date and approximate time
• Receipt or order number
• Product involved
• Brief description of what occurred
• Previous response from the store
• The resolution requested

If the store does not resolve the concern, contact Anthropologie Customer Service at 1-800-309-2500 or use 24-hour chat.

How to Escalate an Anthropologie Complaint

1. Use the department responsible for the issue. Start with general customer service, furniture support, gift-card support, the local store or the marketplace seller.
2. Gather supporting records. Keep receipts, order details, tracking, photographs, return records and chat transcripts.
3. Request a case number. Record the date, representative’s name and promised next action.
4. State the requested resolution. Explain whether you want a refund, replacement, exchange, delivery update, merchandise credit or store follow-up.
5. Ask for supervisor review. Request escalation when the first representative cannot resolve the matter.
6. Follow up through chat or another written route. A written record can help document conflicting instructions or missed deadlines.
7. Use corporate correspondence only after normal support. Send copies rather than original receipts and do not include complete payment information.

Anthropologie Corporate Office and URBN Ownership

Anthropologie is part of URBN, also known as Urban Outfitters, Inc. URBN’s corporate contact information is:

• Corporate Phone: 1-215-454-5500
• Corporate Address: Urban Outfitters, Inc., 5000 South Broad Street, Philadelphia, PA 19112-1495
• Corporate Contact Page: URBN Contact Us
• Corporate Office Information and Reviews: Anthropologie Corporate Office

The URBN corporate number is intended primarily for corporate matters. Ordinary orders, returns, refunds, furniture deliveries and store complaints should begin with the appropriate Anthropologie customer-service route.

Anthropologie Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no submitted Anthropologie reviews. The review system displays “0 out of 5 based on 0 reviews,” which means Anthropologie has not yet been rated on this page. It does not mean customers submitted zero-star ratings.

Customers may leave a review about an online order, store experience, return, refund, missing package, furniture delivery, gift card or interaction with customer service. Reviews should describe a genuine firsthand experience and should not include private order, payment or contact information.

Related Retail Customer Service Pages

• Urban Outfitters Customer Service
• American Eagle Customer Service
• Zara Customer Service

Anthropologie Customer Service FAQs

What is the Anthropologie customer-service number?

Call Anthropologie Customer Service at 1-800-309-2500.

Can I text Anthropologie customer service?

Yes. Anthropologie lists 1-800-309-2500 for customer-service text messages.

Is Anthropologie live chat available 24 hours?

Yes. Anthropologie currently lists live chat as available 24 hours a day through its official contact page.

What is the Anthropologie furniture-support number?

For an existing furniture order, call 1-800-732-2306.

What is the Anthropologie gift-card number?

For gift-card entry problems or balance assistance, call 1-800-920-5656.

How long do I have to return an Anthropologie purchase?

Eligible merchandise returned within 30 days generally receives a refund to the original payment method. Eligible returns after 30 days generally receive merchandise credit. Anthropologie’s general policy stops accepting returns and exchanges after one year, but exclusions and product-specific rules apply.

Does Anthropologie charge for mailed returns?

A $5.95 return-shipping charge is generally deducted from most mailed-return refunds. Eligible exchanges receive different treatment, and qualifying items may be returned to a regular store without a mailed-return charge.

Can store purchases be returned by mail?

No. Anthropologie says merchandise purchased in a store must be returned to a store and cannot be mailed to its warehouse.

How do I complain about an Anthropologie store?

Start with the store manager. If the matter remains unresolved, call or text 1-800-309-2500 or use Anthropologie’s 24-hour chat.

Who owns Anthropologie?

Anthropologie is part of URBN, also known as Urban Outfitters, Inc.

Is Anthropologie rated zero stars on CSN?

No. There are currently zero submitted reviews, so Anthropologie has not yet received a CSN rating.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent customer-service information and review website. It is not affiliated with Anthropologie, URBN, Urban Outfitters, Inc., any Anthropologie store, marketplace seller, delivery carrier or payment provider.

Anthropologie does not provide customer support through this website. Contact Anthropologie directly for orders, returns, refunds, furniture, gift cards, account assistance and complaints.