Olay customer service can help with skincare-product questions, Olay.com orders, returns, refunds, subscriptions, damaged products, ingredients and skin reactions. Call 1-800-285-5170 Monday through Friday from 9 a.m. to 6 p.m. Eastern Time.
Olay, formerly known as Oil of Olay, is a Procter & Gamble skincare brand. Consumers can also contact Olay through its online form or use chat Monday through Friday from 10 a.m. to 6 p.m. Eastern Time.
Olay Customer Service Phone Number and Contacts
- Olay Customer Care: 1-800-285-5170
- Telephone hours: Monday-Friday, 9 a.m.-6 p.m. ET
- Online chat hours: Monday-Friday, 10 a.m.-6 p.m. ET
- Contact form and chat: Contact Olay Customer Care
- Order status: Sign In to Club Olay
- Track an order: Track an Olay.com Order
- Return policy: Review Olay Returns and Store Policies
- Manage subscriptions: Manage an Olay Subscription
- P&G privacy information: Review the P&G Privacy Policy
- Brand owner: The Procter & Gamble Company
- P&G headquarters: 1 P&G Plaza, Cincinnati, OH 45202
- P&G corporate phone: 1-513-983-1100
- Official website: Olay.com
P&G’s Cincinnati headquarters is not an Olay return warehouse or walk-in product-service location. Do not mail products, returns, medical documents or original receipts there unless Olay provides written instructions.
Olay does not currently publish a general Customer Care email address. Use its telephone number, chat or official contact form.
Choose the Correct Olay Support Route
- Olay.com order: Contact Olay Customer Care or use the order-status and tracking tools.
- Damaged, defective or incorrect Olay.com order: Contact Olay before returning the product.
- Changed-mind Olay.com return: Request return authorization within the applicable 30-day period.
- Walmart, Target, Amazon or pharmacy purchase: Begin with the retailer for a refund or exchange.
- Product-quality complaint: Save the product, container, package codes and receipt and contact Olay.
- Skin irritation or allergic reaction: Stop using the product and contact Olay after addressing any medical needs.
- Subscription shipment: Use Club Olay Subscription Management before the next order processes.
- Club Olay account or rewards: Sign in to the account or contact Customer Care.
- Privacy or personal-data request: Use P&G’s official privacy portal.
Information to Have Before Contacting Olay
Gather:
- Complete product name
- Product size and variety
- UPC barcode
- Lot, batch or production code
- Purchase date
- Retailer or website where the product was purchased
- Olay.com order number when applicable
- Receipt or order confirmation
- Description of the problem
- Photographs of the product and packaging
- Date the product was first opened or used
- Previous Customer Care case information
- The refund, replacement or other resolution requested
Product codes can appear on the container, tube crimp, jar, carton or package seam. Do not discard the packaging until Olay has completed its review.
Do not publish order numbers, addresses, payment details, account emails, medical information or complete case numbers in a public review.
Olay.com Order Status and Tracking
After placing an order, check:
- The Club Olay account
- The order-confirmation email
- The shipment-confirmation email
- The carrier tracking page
- Spam and junk folders
Olay currently states that standard-delivery orders generally arrive within 5–10 business days after the order status changes from processing to shipped. Alaska, Hawaii, military addresses and remote locations can take longer.
A carrier label may be created before the first physical scan. Olay recommends allowing additional time when tracking has shown no movement for fewer than three business days.
Contact Customer Care when:
- The order remains in processing unexpectedly.
- Tracking has not updated after the expected period.
- The package is marked delivered but cannot be found.
- The shipment contains an incorrect item.
- An item is missing.
- The package or product arrived damaged.
Can an Olay Order Be Changed or Canceled?
Contact Olay as soon as possible after placing an incorrect order.
Customer Care may be able to assist with:
- Canceling an order
- Adding or removing an item
- Correcting an address
- Starting a return
Changes are not guaranteed after an order enters processing or shipment preparation.
If cancellation is no longer possible, keep the merchandise unopened and request an eligible return after delivery.
Olay.com Return Policy
Most eligible changed-mind returns must be:
- Requested through Olay Customer Care
- Returned within 30 days after Olay provided the order to the shipping carrier
- Unopened
- Unused
- In the original packaging
- Returned with included parts or accessories
Call 1-800-285-5170 before mailing the product. Olay will determine eligibility and provide return instructions or a label.
For an ordinary return that is not caused by a damaged, defective or incorrect item, the customer can be responsible for return-shipping charges.
Purchases made through specified mobile-gaming or Tapjoy promotions are final under Olay’s current policy.
Do not send a return without authorization or use an address found on an unofficial complaint website.
Damaged, Defective or Incorrect Olay.com Products
If Olay.com shipped a damaged, defective or incorrect product:
- Keep the item and original packaging.
- Photograph the shipping box, product and damage.
- Contact Olay Customer Care.
- Request return authorization.
- Use the UPS return label provided by Olay when eligible.
- Keep the shipping receipt and tracking information.
Olay states that customers are not responsible for return shipping or restocking charges when an eligible direct order was damaged, defective or incorrectly shipped.
A damaged or defective item can be opened, but it must generally be returned in its original packaging to qualify for a refund.
How Long Does an Olay Refund Take?
Olay issues an eligible refund after the returned item is received, inspected and processed.
The refund is generally:
- Returned to the original payment method
- Based on the actual purchase price after discounts or coupons
- Inclusive of applicable sales tax connected to the returned item
The bank or payment provider controls when the credit appears. Olay advises that some refunds can take as long as one full billing cycle, or approximately 30 days, to appear.
Keep the return tracking information until the refund is posted.
Olay Products Purchased From Another Retailer
A retailer such as Walmart, Target, Amazon, CVS, Walgreens, a supermarket or another seller generally controls:
- Order cancellation
- Delivery problems
- Ordinary returns
- Exchanges
- Refund processing
- Price adjustments
- Marketplace-seller disputes
Olay Customer Care can still document:
- A manufacturing concern
- An unusual odor, color or texture
- A leaking or damaged container
- A suspected contamination issue
- A skin reaction
- An ingredient or usage question
Keep the retailer receipt and packaging. Contacting Olay does not automatically create a refund through the retailer.
Managing or Canceling an Olay Subscription
Olay subscriptions can be managed through the Subscription Management section of a Club Olay account.
Members can:
- Change delivery frequency
- Change the next shipment date
- Skip an upcoming order
- Change quantities
- Swap eligible products
- Update the shipping address
- Send an order immediately
- Cancel a subscription
To cancel:
- Sign in to Club Olay.
- Open Subscription Management.
- Locate the product.
- Select More Options.
- Select Cancel Subscription.
- Confirm the cancellation.
- Save the confirmation email.
Cancel before the next scheduled order processes. Canceling a subscription does not necessarily cancel an order that has already entered processing.
Club Olay Account and Rewards Help
Club Olay allows eligible members to:
- View direct orders
- Manage subscriptions
- Earn and redeem rewards points
- Receive eligible shipping benefits
- Access promotions
For login trouble:
- Confirm the correct email address.
- Select the password-reset option.
- Check spam and junk folders for the reset email.
- Clear browser cookies and cache if the page does not work properly.
- Contact Olay when the account or rewards remain unavailable.
Olay states that qualifying account activity can take as long as seven days to appear. Points can also expire after extended account inactivity under the current Club Olay terms.
Olay Ingredient and Formula Questions
Review the ingredient list on the actual product package.
Formulas, package designs and product names can change. An older product page, retailer listing or photograph may not show the formula currently in the container.
When contacting Olay, provide:
- Complete product name
- UPC
- Lot or batch code
- Ingredient being questioned
- Photograph of the current label
Consumers managing a diagnosed allergy or medical skin condition should review the package with an appropriate healthcare professional rather than relying solely on general website recommendations.
Products containing sunscreen can also include a Drug Facts panel with active ingredients, warnings, directions and expiration information. Follow the label on the actual package.
Olay Product Changed Color, Odor or Texture
Stop using the product and contact Olay if it has:
- An unexpected or rancid odor
- A substantial color change
- Separation that does not resolve as directed
- Foreign material
- A broken safety seal
- A damaged pump or container
- Leakage before opening
- Signs of contamination
Keep the product and packaging in a secure location. Do not add water, transfer it to another container or continue testing it on the skin.
Take photographs and preserve the lot or production code.
Skin Irritation or Allergic Reaction to an Olay Product
Stop using the product if it causes unexpected:
- Redness
- Rash
- Burning
- Swelling
- Blistering
- Persistent itching
- Eye irritation
- Another unusual reaction
Contact a healthcare provider for medical guidance. Call 911 or seek emergency care for trouble breathing, facial or throat swelling, a severe burn, loss of consciousness or another urgent reaction.
Keep:
- The product and package
- The ingredient label
- The lot or batch code
- Purchase receipt
- Date and time of use
- Photographs of the reaction when appropriate
- Medical-treatment records
Report the experience to Olay at 1-800-285-5170. Explain which product was used, where it was applied, how much was used, when symptoms began and whether medical treatment was required.
Olay Customer Care cannot diagnose or treat a medical condition.
Reporting an Olay Cosmetic Complaint to the FDA
Consumers can report a cosmetic reaction or product problem to the U.S. Food and Drug Administration.
Reportable concerns can include:
- Rash or redness
- Burns
- Allergic reactions
- Infection or illness
- Unexpected hair loss
- Foreign material
- Bad odor
- Unusual color change
- Possible contamination
Use the FDA cosmetic-complaint instructions or call the FDA Food and Cosmetics Information Center at 1-888-SAFEFOOD / 1-888-723-3366 and select option 4.
Reporting to FDA does not replace seeking medical care or contacting Olay.
Olay Product Availability or Discontinued Item
An item may be temporarily unavailable because of:
- Retailer inventory
- Package redesign
- Formula update
- Temporary production limits
- Regional distribution
- Product discontinuation
Search Olay.com and major authorized retailers using the exact product name and UPC.
Contact Olay to ask whether:
- The product remains active
- The packaging has changed
- A replacement or similar product is available
- The formula has been updated
Retailers decide which Olay products they stock, so Olay cannot guarantee local inventory.
Fake Olay Customer Service and Refund Scams
Be cautious when someone:
- Advertises an unofficial Olay support number
- Requests payment before issuing a refund
- Demands gift cards or cryptocurrency
- Requests remote access to a phone or computer
- Asks for a password or verification code
- Sends an unfamiliar return or rebate link
- Requests a complete payment-card number
- Claims a product complaint requires an advance processing fee
Open Olay.com directly or call 1-800-285-5170.
Olay should not require gift cards, cryptocurrency or remote device access to process a product complaint.
How to Escalate an Olay Complaint
- Contact Olay Customer Care by telephone, chat or online form.
- Provide the product, order and package-code information privately.
- Ask for a complaint, return or case number.
- Save receipts, photographs, chat transcripts and shipping records.
- Follow up through the same case.
- Ask for supervisor review when the first response does not resolve the issue.
- Request a written explanation when a direct return or product complaint is denied.
- Contact the retailer separately when it controls the purchase refund.
- Report a qualifying cosmetic safety concern to FDA.
- Use P&G corporate escalation only after the ordinary Olay process remains unresolved.
Written corporate correspondence may be directed to:
The Procter & Gamble Company1 P&G Plaza
Cincinnati, OH 45202
Do not mail a product, return, medical records or original receipt to corporate headquarters unless Olay provides written instructions.
A review submitted to CustomerServiceNumbers.com does not contact Olay, cancel a subscription, authorize a return, issue a refund or report a cosmetic reaction to FDA.
Olay Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Olay customer reviews and no established customer rating.
Because no reviews are visible, this page does not claim that customers currently praise or complain about Olay’s effectiveness, product variety, availability, skin reactions, refunds or customer support.
New reviews can help readers understand current experiences involving:
- Telephone and chat support
- Olay.com orders
- Delivery problems
- Returns and refunds
- Damaged or defective products
- Subscriptions
- Club Olay accounts and rewards
- Ingredients and package changes
- Skin reactions
- Retailer returns
Frequently Asked Questions About Olay Customer Service
What is the Olay customer-service phone number?
Call 1-800-285-5170.
What are Olay Customer Care hours?
Telephone representatives are available Monday through Friday from 9 a.m. to 6 p.m. Eastern Time.
Does Olay offer online chat?
Yes. Olay currently lists chat hours as Monday through Friday from 10 a.m. to 6 p.m. Eastern Time.
Does Olay have a customer-service email?
Olay does not currently publish a general Customer Care email address. Use the telephone number, chat or online contact form.
How long do I have to return an Olay.com order?
Most eligible items must be returned unopened and in their original packaging within 30 days after Olay provided the order to the shipping carrier.
Can I return an opened Olay product?
Ordinary changed-mind returns generally must be unopened. An item received damaged or defective may qualify under separate procedures. Contact Olay before returning it.
Can I return an Olay product purchased at Walmart or another retailer to Olay.com?
The retailer normally controls the purchase refund or exchange. Olay can still document a manufacturing, ingredient or safety complaint.
How long does an Olay refund take?
Olay issues the refund after receiving and inspecting an eligible return. The financial institution may take as long as one billing cycle to post it.
How do I cancel an Olay subscription?
Sign in to Club Olay, open Subscription Management, select the item and use the Cancel Subscription option. Save the confirmation email.
What should I do if an Olay product irritates my skin?
Stop using it, contact a healthcare provider when appropriate and report the reaction to Olay. Cosmetic reactions can also be reported to FDA.
Who owns Olay?
Olay is a skincare brand of The Procter & Gamble Company.
Where is Olay headquartered?
Olay’s parent company, P&G, is headquartered at 1 P&G Plaza, Cincinnati, Ohio 45202.
Related Skincare Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official telephone numbers, order-support routes, return policies, product-safety information and customer reviews.
We are not affiliated with Olay, Procter & Gamble, Club Olay, a retailer, shipping carrier, payment provider, healthcare provider or government agency.
Share Your Olay Customer Service Experience
Have you contacted Olay about an order, return, refund, subscription, damaged product, ingredient question or skin reaction? Leave a factual review below and explain the product or service involved, the support route used, the approximate response time and whether the issue was resolved.
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Page Update Note
This Olay customer-service page was reviewed and updated on July 17, 2026. The update verified Olay’s telephone and chat hours, clarified Procter & Gamble ownership and added current guidance for direct orders, returns, refunds, subscriptions, retailer purchases, ingredients, product-quality concerns, skin reactions and FDA reporting.
The review section was also corrected to reflect that no Olay reviews are currently published on CustomerServiceNumbers.com.
Last Updated: July 17, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Olay, Procter & Gamble, Club Olay, a retailer, shipping carrier, payment provider, healthcare provider or government agency. Olay does not provide support through this website.
Telephone numbers, hours, formulas, ingredients, subscriptions, return conditions, shipping charges, refund timing, rewards and product availability can change. Review the actual package, order, retailer policy and official Olay website for controlling information.
This page cannot diagnose or treat a skin reaction, determine product safety, access an order, cancel a subscription, authorize a return, issue a refund or submit an FDA complaint.