Kiehl’s Customer Service, Orders, Returns and Reviews

If you need help with a Kiehl’s order, return, refund, damaged product, Auto Replenish subscription, rewards account, skincare question or store purchase, contact Kiehl’s Customer Service. Kiehl’s provides phone, email/contact-form and live-chat support for U.S. customers.

Kiehl’s Since 1851 is a skincare, body-care and hair-care brand owned by L’Oréal. Online order support, returns and product questions should normally begin with Kiehl’s rather than the L’Oréal corporate office.

Kiehl’s Customer Service Phone Number

Kiehl’s U.S. Customer Service can be reached at 1-800-543-4572, also written as 1-800-KIEHLS-2.

The current Kiehl’s Contact Us page lists telephone support Monday through Sunday from 10:00 a.m. to 7:00 p.m. Eastern Time.

Live chat currently has longer weekday availability:

• Monday-Friday: 9:00 a.m.-9:00 p.m. ET
• Saturday-Sunday: 10:00 a.m.-7:00 p.m. ET

Customers can also submit the official Contact Us form or email customerservice@kiehls.com.

Kiehl’s Order Status

If you are waiting for an online order, check Kiehl’s Order Status first. Kiehl’s also provides tracking information in the shipping-confirmation email after an order leaves the fulfillment facility.

Before contacting Customer Service about a delivery, gather:

• Order number
• Email address used for the order
• Tracking number
• Shipping address
• Product names
• Photos if anything arrived damaged or leaking

Delivery estimates are not guaranteed because carrier delays can occur after an order leaves Kiehl’s.

How to Cancel a Kiehl’s Order

Kiehl’s online orders move into processing quickly. The current Shipping & Returns page says customers can cancel an order within approximately 30 minutes after submission.

If the cancellation option remains available, use the order-history tools in your Kiehl’s account or contact Customer Service immediately.

Kiehl’s says submitted orders cannot normally be modified. If the cancellation window has already closed, an unwanted eligible product may need to be handled through the return process after delivery.

Keep any cancellation confirmation until you verify that the charge or authorization has been resolved.

Kiehl’s Return Policy

Kiehl’s currently promotes its Kiehl’s Since 1851 Guarantee and says customers who are not satisfied with an eligible purchase can initiate a return.

For an online Kiehls.com purchase:

1. Start the return through Kiehl’s online return process.
2. Generate the available prepaid return label.
3. Pack the merchandise securely, preferably in the original packaging.
4. Include the return packing slip.
5. Keep the return tracking information.

Kiehl’s currently charges an $8 processing fee for returns using its prepaid mail-return service.

Customers may also use their own preferred carrier after initiating the return online. Kiehl’s recommends using a trackable and insured shipping method.

Kiehl’s Products That Cannot Normally Be Returned

Kiehl’s current Shipping & Returns information identifies several exclusions from its standard return process, including:

• Final-sale merchandise
• Engraved items
• Promotional gift items
• E-gift cards

For a product purchased in a Kiehl’s store, return it to the original point of purchase.

If the product came from a department store, beauty retailer or another authorized seller, that retailer’s transaction and return policy may control the return.

Kiehl’s Refund Processing

Kiehl’s says the return process generally takes approximately 1–2 business days after the returned package is received.

After Kiehl’s processes the refund, it can take approximately another 3–5 business days for the credit to appear on the original payment account.

Keep the return tracking number until:

• Kiehl’s confirms the return was received
• The refund has been processed
• The credit appears on the payment account

If the normal processing period has passed, contact Customer Service with the original order number and return tracking information.

Damaged, Leaking or Incorrect Kiehl’s Products

If an online order arrives damaged, leaking, broken or contains the wrong merchandise, photograph the product before discarding the shipping box or packaging.

Keep:

• The product
• Original packaging
• Shipping carton
• Order confirmation
• Tracking information
• Photos of the problem

Contact Kiehl’s Customer Service and explain whether you are requesting a replacement, return or refund review.

Kiehl’s Auto Replenish Customer Service

Kiehl’s Auto Replenish automatically sends eligible products according to a schedule selected by the customer.

Kiehl’s currently says Auto Replenish customers receive an email reminder approximately 10 days before an order ships.

Through the My Auto Replenish section, customers can:

• Change the next order date
• Skip a delivery
• Change delivery frequency
• Send an order immediately
• Pause a replenishment
• Cancel a replenishment
• Update shipping information
• Update billing information

Kiehl’s currently allows Auto Replenish cancellation at any time but asks customers to allow up to 24 hours for changes or cancellations to process.

Make recurring-order changes more than 24 hours before the next scheduled order whenever possible.

How to Cancel Kiehl’s Auto Replenish

Sign in to your Kiehl’s account and open My Auto Replenish.

Find the applicable product and choose the cancellation option. Kiehl’s asks customers to select a reason and confirm by choosing Stop Auto Replenish.

After cancellation, Kiehl’s sends an email confirmation and says no future orders will be placed for that replenishment once the cancellation has processed.

Save the cancellation email until the next scheduled shipment date has passed without another order.

Kiehl’s Rewards Customer Service

My Kiehl’s Rewards is the brand’s loyalty program. Members earn rewards through qualifying Kiehls.com and Kiehl’s retail-store purchases and selected program activities.

Kiehl’s currently says members earn one point for every eligible dollar spent. Customers can review points and available rewards through the My Rewards Dashboard.

Rewards-account problems can include:

• Missing points
• Incorrect account email
• Unable to sign in
• Purchase not appearing
• Reward redemption problem
• Duplicate or incorrect account information

Sign in with the email address associated with the rewards account or contact Kiehl’s Customer Service for assistance.

Kiehl’s Product Questions

Kiehl’s Customer Service can answer questions about current products, ingredients, availability and discontinued formulas.

If you are looking for a discontinued product, Kiehl’s recommends checking its Last Chance and discontinued-product resources or asking a Customer Representative about an alternative formula.

Product formulations and availability can change. Check the ingredient list on the exact product you are buying rather than relying only on an old review, photograph or third-party listing.

Kiehl’s Skin Reaction or Product Quality Complaint

If a Kiehl’s product causes an unexpected skin reaction, stop using it and address any medical needs appropriately. Contact Kiehl’s with the product name and relevant packaging information if you want to report the product experience.

For a quality complaint involving an unusual smell, texture, color, damaged seal or leaking container, keep the package and identify:

• Exact product name
• Size
• Lot or batch information when available
• Purchase location
• Purchase date
• Photos of the product and packaging

Do not publish private medical information in a public review.

Kiehl’s Products Purchased From Amazon or Other Sellers

Kiehl’s says its products should be purchased from Kiehls.com, Kiehl’s stores or authorized retail partners.

The company’s current return information says products purchased from unauthorized retailers or other unauthorized sources are not covered by the Kiehl’s money-back guarantee, and Kiehl’s may be unable to assist with problems involving those purchases.

If buying through an online marketplace, check who actually sells and ships the product rather than assuming the marketplace itself is the authorized seller.

About Kiehl’s and L’Oréal

Kiehl’s began in New York in 1851 and developed into an international skincare and personal-care brand.

L’Oréal acquired Kiehl’s in 2000. Kiehl’s remains part of the L’Oréal Luxe portfolio.

Kiehl’s current General Inquiries page still identifies this brand corporate-office mailing address:

Kiehl’s Corporate Office
435 Hudson Street
New York, NY 10014

L’Oréal USA separately lists its headquarters at:

L’Oréal USA
10 Hudson Yards
New York, NY 10001
212-818-1500

For a Kiehl’s order, product or account problem, use Kiehl’s Customer Service first rather than L’Oréal’s corporate office.

How to Escalate a Kiehl’s Complaint

1. Call 1-800-543-4572, use live chat or submit the Contact Us form.
2. Have the order number, product and purchase information available.
3. Explain whether the issue involves delivery, damage, return, refund, Auto Replenish, Rewards or a product complaint.
4. Save chat transcripts, emails, photographs and tracking information.
5. Ask for any case or reference number that is available.
6. For an unresolved return, keep proof that the merchandise was delivered back to Kiehl’s.
7. For recurring shipments, keep the Auto Replenish cancellation confirmation.
8. If the issue involved another authorized retailer, work with that retailer when it controls the original purchase or return.

CustomerServiceNumbers.com cannot access a Kiehl’s account, cancel an Auto Replenish order, issue Rewards points, approve a return, process a refund or replace a product.

Kiehl’s Customer Reviews and Complaints

CustomerServiceNumbers.com currently displays a 0 out of 5 rating for Kiehl’s based on 0 submitted reviews.

Because there are no visible customer reviews on this page yet, there is not enough CSN review data to identify positive or negative customer-service trends. The displayed zero is not an earned zero-star rating.

If you have contacted Kiehl’s, leave a review below describing whether the issue involved an online order, store purchase, delivery, return, refund, Auto Replenish, Rewards or product question, along with the support route used and whether the issue was resolved.

Do not publish order numbers, rewards-account information, payment details, passwords, home addresses or private health information.

Related Skincare and Beauty Customer Service Pages

• Sephora customer service, beauty orders and returns
• Murad customer service and skincare product support
• L’Oréal corporate office, headquarters and complaint information

Frequently Asked Questions

What is the Kiehl’s customer service phone number?

Call Kiehl’s Customer Service at 1-800-543-4572, also written as 1-800-KIEHLS-2.

What are Kiehl’s customer service hours?

Kiehl’s current Contact Us page lists telephone support Monday-Sunday from 10:00 a.m.-7:00 p.m. Eastern Time.

Does Kiehl’s have live chat?

Yes. Kiehl’s currently lists chat Monday-Friday from 9:00 a.m.-9:00 p.m. ET and Saturday-Sunday from 10:00 a.m.-7:00 p.m. ET.

What is the Kiehl’s customer service email?

Kiehl’s publishes customerservice@kiehls.com for customer inquiries. An official Contact Us form is also available.

Can I cancel a Kiehl’s order?

Kiehl’s currently provides a short cancellation period of approximately 30 minutes after an online order is submitted. Act immediately through the account/order tools or Customer Service.

What is the Kiehl’s return policy?

Kiehl’s offers its satisfaction guarantee for eligible purchases. Online returns can be initiated through Kiehls.com, while store purchases should be returned to the original point of purchase.

Does Kiehl’s charge for return shipping?

Kiehl’s currently charges an $8 processing fee when a customer uses its prepaid mail-return label. Different rules can apply to damaged merchandise or other circumstances.

How long does a Kiehl’s refund take?

Kiehl’s says return processing generally takes 1–2 business days after receipt, followed by approximately 3–5 business days for the credit to post to the original payment method.

How do I cancel Kiehl’s Auto Replenish?

Sign in, open My Auto Replenish and cancel the applicable recurring product. Kiehl’s says cancellations can be made at any time but may require up to 24 hours to process.

Who owns Kiehl’s?

Kiehl’s is owned by L’Oréal and operates within the L’Oréal Luxe division.

Where is Kiehl’s corporate office?

Kiehl’s current General Inquiries page identifies its corporate-office mailing address as 435 Hudson Street, New York, NY 10014.

Where is L’Oréal USA headquartered?

L’Oréal USA currently lists its headquarters at 10 Hudson Yards, New York, NY 10001.

Is CustomerServiceNumbers.com affiliated with Kiehl’s?

No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access Kiehl’s orders or accounts, approve returns, issue refunds, cancel Auto Replenish or award Rewards points.

Why Trust This Kiehl’s Contact Guide?

The customer-service phone number and hours, chat schedule, email, corporate mailing address, order-cancellation process, return rules, Auto Replenish options, Rewards resources and L’Oréal ownership on this page were checked against current Kiehl’s and L’Oréal resources. The live CSN rating and review count were also checked directly on this page.

Share your experience: If you contacted Kiehl’s about an order, delivery, damaged product, return, refund, Auto Replenish subscription, Rewards account or product question, leave a review below describing the support route, response time and resolution. Keep account, payment and health information private.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Kiehl’s Since 1851, L’Oréal, Sephora or Murad. This page provides independent customer-service information and a place for consumers to share firsthand reviews. Kiehl’s does not provide customer support through this website.