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Sephora Customer Service Phone Number: Orders, Returns & Beauty Insider Help

Need help with a Sephora order, return, refund, Beauty Insider account, gift card, credit card, shipping issue, missing package, damaged item, store pickup, or online account problem? This guide explains how to reach the Sephora customer service phone number and how to choose the correct support route.

Sephora is a beauty retailer offering makeup, skincare, fragrance, hair care, beauty tools, Sephora Collection products, Beauty Insider rewards, gift cards, store pickup, same-day delivery, and online shopping. Because Sephora support issues can involve online orders, store purchases, loyalty rewards, payment cards, or gift cards, use the contact options below before calling.

Sephora Customer Service Phone Numbers and Contact Options

Sephora Customer Service: 1-877-SEPHORA / 1-877-737-4672
Beauty Insider Support: 1-877-737-4672
Customer Service Hours: Monday – Friday, 5 a.m. – 9 p.m. PT; Saturday – Sunday, 6 a.m. – 9 p.m. PT

Live Chat: Available through Sephora’s Customer Service page during listed support hours
Gift Card Balance and Questions: 1-888-860-7897
Sephora Visa Card Support: 1-866-841-5037
Sephora Credit Card Support: 1-866-702-9946
Credit Card TDD/TTY: 1-888-819-1918
Corporate Phone Number: 1-415-284-3300
U.S. Corporate Office: Sephora USA, 525 Market Street, San Francisco, CA 94105
Official Website: Sephora.com
Official Customer Service: Sephora Contact Us

Choose the Correct Sephora Support Route

For Online Orders, Shipping, and Delivery Problems

Call Sephora Customer Service at 1-877-737-4672 or use live chat if you need help with an online order, missing package, delayed shipment, wrong item, damaged item, tracking problem, same-day delivery, store pickup, or order marked delivered but not received.

For Returns, Exchanges, and Refunds

Use Sephora customer service for return eligibility, refund status, exchange questions, missing return credit, damaged products, and online order returns. Sephora generally allows eligible new or gently used items to be returned within the stated return window when proof of purchase is available.

For Beauty Insider Rewards and Account Help

Call 1-877-737-4672 if you need help with your Beauty Insider account, points, rewards, Rouge or VIB status, birthday gift, missing purchase history, profile updates, account login, or password reset.

For Gift Card Problems

For Sephora gift card or eGift card balance questions, call 1-888-860-7897. If a gift card will not apply to an order, appears to have a missing balance, or may have been compromised, contact Sephora support and keep the card number, PIN, receipt, and purchase location available.

For Sephora Credit Card Help

Sephora credit cards are issued and serviced by Comenity Capital Bank. For Sephora Visa support, call 1-866-841-5037. For Sephora Credit Card support, call 1-866-702-9946. For TDD/TTY credit card support, call 1-888-819-1918.

For Store Experience or In-Store Purchase Issues

If your issue involves a specific Sephora store, receipt, return, employee interaction, product recommendation, service appointment, or in-store pickup, contact the store directly when possible and also use Sephora Customer Service if the issue is not resolved.

Information To Have Ready Before Contacting Sephora

Your Sephora account email address
Your order number
Tracking number, if available
Store receipt or online proof of purchase
Beauty Insider email address or phone number
Product name, shade, size, or SKU if available
Photos of damaged, leaking, incorrect, or missing items
Return tracking number or return confirmation
Gift card number, PIN, and purchase receipt if relevant
Credit card type if the issue involves a Sephora credit card

Payment date, order total, and last four digits of the payment card used
Copies of chat transcripts, emails, or case numbers from prior support contacts

Common Reasons Customers Contact Sephora

Checking order status
Reporting a missing package
Reporting a damaged or leaking product
Reporting a wrong item or missing item
Requesting a refund or return update
Changing or canceling an order when possible
Getting help with Beauty Insider points
Redeeming rewards or birthday gifts
Resetting a password or accessing an account
Checking gift card balances
Reporting a gift card problem
Getting help with Sephora Credit Card issues
Resolving same-day delivery or pickup problems
Reporting an unrecognized Sephora charge
Escalating an in-store customer service issue

Sephora Orders, Shipping, and Delivery Help

If your Sephora order is delayed, missing, damaged, or marked delivered but not received, check your order status and tracking information first. Some orders ship in multiple packages, and delivery scans may update before the package is physically located.

If tracking does not resolve the problem, contact Sephora Customer Service at 1-877-737-4672 or use live chat. Have your order number, tracking number, delivery address, and photos available if an item arrived damaged or incorrect.

Sephora Returns and Refund Help

Before returning a Sephora product, review the current return policy for the purchase location and payment method. Sephora’s return rules may vary depending on whether the item was purchased online, in store, through a third-party delivery option, or with a buy-now-pay-later service.

If a refund is delayed, keep your return tracking number, drop-off receipt, return confirmation email, and the original order number. If an in-store return was denied or processed incorrectly, ask for the store receipt and contact Sephora Customer Service with the details.

Beauty Insider Help

Beauty Insider issues can include missing points, reward redemption problems, incorrect tier status, missing birthday gift options, duplicate accounts, email sign-in problems, or purchase history that does not appear. Call Sephora at 1-877-737-4672 or use live chat for account-specific help.

If you signed up in store and later created an online account, make sure the same email address or phone number is connected to your Beauty Insider profile. Duplicate accounts can cause points or purchase history to appear missing.

Sephora Gift Card and Credit Card Help

For Sephora gift card balance questions, call 1-888-860-7897. If a gift card has a missing balance, does not apply at checkout, or appears to have been used without your permission, contact Sephora and keep the purchase receipt and card details available.

For Sephora Credit Card or Sephora Visa issues, contact Comenity Capital Bank using the correct number for your card type. Do not post your full card number, gift card number, PIN, or account login information in a public review.

Sephora Scam and Fraud Warnings

Be careful with emails, texts, social media messages, fake ads, or websites claiming to be Sephora. Scammers may use fake order alerts, fake refund forms, fake gift card balance pages, fake Beauty Insider rewards, fake job offers, or fake customer service phone numbers to steal account or payment information.

Watch for these warning signs:

A message asks for your Sephora password, full card number, or gift card PIN

A fake refund page asks for your bank login or remote access
A message claims your Beauty Insider points will expire unless you click a suspicious link
A coupon, giveaway, or free product offer looks too good to be true

A fake support account asks you to move the conversation to another app
A website looks like Sephora but uses a misspelled or unfamiliar domain
A caller pressures you to buy gift cards or provide verification codes

If you suspect fraud, go directly to Sephora.com or call Sephora Customer Service using the verified phone number. If payment information was exposed, contact your bank or card issuer right away.

How To Escalate a Sephora Customer Service Issue

If your first contact with Sephora does not resolve the issue, take these steps:

Save your order confirmation, receipt, return confirmation, and tracking information.

Write down the date and time of your phone call or chat.
Ask for a case number, reference number, or written confirmation.
Take screenshots of order errors, missing rewards, refund status, or account issues.

For damaged items, take clear photos of the product, packaging, and shipping box.
For gift card issues, keep the purchase receipt and card packaging.
For Beauty Insider problems, confirm that your email address and phone number match your profile.

For Sephora Credit Card issues, contact Comenity using the correct card support number.
Leave a factual review on CustomerServiceNumbers.com to help other shoppers understand your experience.

Sephora Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has zero live reviews for Sephora. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Sephora customer-service trend.

If you have contacted Sephora support, your review can help other shoppers understand what to expect when calling the Sephora customer service phone number or using chat for order problems, returns, refunds, Beauty Insider rewards, gift cards, credit card issues, shipping problems, damaged items, or account support.

Sephora FAQ

What is the Sephora customer service phone number?

The Sephora customer service phone number is 1-877-SEPHORA / 1-877-737-4672 for U.S. and Canada customer support.

What are Sephora customer service hours?

Sephora lists customer service phone and live chat hours as Monday – Friday, 5 a.m. – 9 p.m. PT, and Saturday – Sunday, 6 a.m. – 9 p.m. PT.

How do I contact Sephora about Beauty Insider points?

Call 1-877-737-4672 or use Sephora live chat for Beauty Insider account help, missing points, reward redemption problems, tier status, birthday gifts, or duplicate account issues.

What is the Sephora gift card phone number?

For Sephora gift card or eGift card balance questions, call 1-888-860-7897.

How do I contact Sephora Credit Card support?

For Sephora Visa support, call 1-866-841-5037. For Sephora Credit Card support, call 1-866-702-9946. For TDD/TTY support, call 1-888-819-1918.

How do I report a missing or damaged Sephora order?

Check your order status and tracking first, then contact Sephora Customer Service at 1-877-737-4672 or use live chat. Have your order number, tracking number, delivery address, and photos ready.

Does CustomerServiceNumbers.com provide Sephora support?

No. CustomerServiceNumbers.com is not affiliated with Sephora and cannot access your account, process refunds, change orders, issue Beauty Insider points, replace gift cards, or resolve credit card issues. This page provides contact guidance, issue-routing help, and a place to share reviews.

Related Customer Service Resources

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

For beauty retailers like Sephora, CSN focuses on common customer issues such as online orders, shipping delays, missing packages, damaged products, returns, refunds, Beauty Insider rewards, gift cards, credit card questions, scam warnings, and customer-service experiences shared by real users.

Share Your Sephora Customer Service Experience

Have you contacted Sephora about an order, return, refund, missing package, damaged product, Beauty Insider issue, gift card problem, credit card question, store experience, or account issue? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

Please do not post private information such as your full address, payment card number, account password, gift card number, PIN, tracking number, Beauty Insider account details, or personal contact information.

Disclaimer

CustomerServiceNumbers.com is not affiliated with Sephora USA, Inc., Sephora, or LVMH. This page is for informational, review, and complaint purposes only. Support options, phone numbers, hours, return policies, refund rules, Beauty Insider benefits, gift card terms, credit card contacts, shipping timelines, and company information can change. For account-specific help, orders, returns, refunds, payments, Beauty Insider rewards, gift cards, or credit card questions, contact Sephora directly through its official website, app, live chat, or verified customer service phone number.

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