Ulta Beauty Customer Service: Orders, Returns, Rewards, Credit Card & Reviews

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If you need help with an Ulta Beauty order, return, refund, missing package, damaged item, Ulta Beauty Rewards account, points issue, credit card, gift card, coupon, pickup order, same-day delivery, salon service, store complaint, Marketplace order, TikTok Shop purchase, or customer service complaint, the fastest path is to use the correct Ulta support route. Ulta sells beauty, fragrance, skin care, hair care, wellness products, tools, salon services, gift cards, and marketplace products through stores, Ulta.com, the Ulta Beauty app, and select partner channels.

Verified Ulta Beauty Customer Service Contact Information

Choose the Correct Support Route

Ulta support depends on whether your issue involves an online order, store purchase, rewards account, credit card, salon service, third-party delivery, Marketplace purchase, or Ulta Beauty at Target purchase.

  • Online order, missing package, damaged item, wrong item, coupon issue, or refund question: Call 1-866-983-8582, use live chat, text 309-650-8582, or use the email support form.
  • Store purchase or store complaint: Contact the store first, then use Guest Services if the issue is not resolved.
  • Ulta Beauty Rewards points, account updates, or missing transaction: Sign in to your Rewards account or contact Guest Services.
  • Ulta Beauty Rewards Credit Card or Mastercard billing: Contact Comenity Capital Bank using the credit-card numbers listed above.
  • Salon service complaint: Contact the store manager within 7 days of the salon service date.
  • Ulta.com return by mail: Follow Ulta’s mail-return instructions and use a traceable ground-only shipping method.
  • Ulta Beauty at Target purchase: Use Target’s support and return process; these purchases are not returned through Ulta Beauty stores.
  • Ulta Beauty on TikTok Shop purchase: Use the TikTok app for order history, tracking, and returns.
  • DoorDash, Instacart, Uber Eats, or same-day delivery issue: Review the support path for that delivery method and contact Ulta Guest Services when Ulta routing is required.
  • Corporate, investor, supplier, or media inquiry: Use Ulta corporate or investor relations channels rather than regular Guest Services.

Information To Gather Before Contacting Ulta Beauty

Having the correct purchase, account, and order details ready can help Ulta locate your issue faster.

  • Order number or bag ID
  • Email address used for the order
  • Ulta Beauty Rewards ID or phone number linked to the Rewards account
  • Store location and purchase date for in-store issues
  • Receipt, order confirmation email, packing slip, or return confirmation
  • Tracking number and delivery carrier
  • Photos of damaged, missing, wrong, opened, leaking, expired, or defective items
  • Product name, brand, shade, size, SKU, or item number
  • Coupon code, promo code, gift-with-purchase offer, or Rewards offer details
  • Gift card or eGift card details, but do not include full card numbers in public comments
  • Credit-card statement details if the issue involves Ulta Beauty Rewards Credit Card or Mastercard billing
  • Salon service date, store location, stylist or service category, and issue description if applicable
  • Case number, chat transcript, email response, or text conversation if you already contacted support

Common Reasons Customers Contact Ulta Beauty

  • Tracking an Ulta.com order
  • Missing package or delayed delivery
  • Damaged, leaking, opened, missing, or wrong product
  • Return or refund questions
  • Exchanges or merchandise credit questions
  • Ulta Beauty Rewards points or missing transactions
  • Coupon, promo code, or gift-with-purchase issue
  • Gift card or eGift card problem
  • Credit-card billing, payment, lost card, fraud, or statement issue
  • Store pickup, curbside pickup, or same-day delivery issue
  • Salon service complaint
  • UB Marketplace order or return question
  • Ulta Beauty at Target return or rewards question
  • TikTok Shop, DoorDash, Instacart, or Uber Eats purchase issue
  • Suspicious emails, fake coupon sites, fake support numbers, or unauthorized charges

Ulta.com Orders, Shipping, and Missing Packages

For Ulta.com order tracking, use the order-status page or sign in to your Ulta account. If a package is missing, Ulta recommends reviewing the carrier tracking link and checking nearby delivery areas. If it has been one business day since the delivery date and you still cannot locate the package, contact Guest Services.

If your order includes multiple delivery methods or shipments, you may receive more than one order number or tracking number. Check whether the item is shipping separately before reporting it as missing.

Damaged, Missing, Wrong, or Defective Items

If an Ulta order arrives damaged, leaking, opened, missing, or incorrect, contact Guest Services with the order number, product details, photos, and tracking information. Ulta says damaged items may be returned or exchanged in store with a receipt, or Guest Services can help with mailing the item back.

Keep the shipping box, packaging, packing slip, and product until Ulta confirms the next step. This is especially important for fragrance, aerosols, products with flammable ingredients, gift-with-purchase items, and Marketplace orders.

Ulta Beauty Returns and Refunds

Ulta’s current return policy says most new or gently used products can be returned within 30 days of the original purchase date for a refund to the original form of payment, subject to restrictions. Returns made from 31-60 days of the original purchase date are generally eligible for merchandise credit. Returns must include all original components.

Proof of purchase is required unless Ulta can verify the purchase in its system. Ulta also requires a physical government-issued ID and either a phone number or email address for returns, and returns are subject to validation and approval. Items that cannot be verified in Ulta’s system and are not accompanied by proof of purchase may be ineligible for refund, exchange, or merchandise credit.

Ulta.com Mail Returns

If you prefer to return an Ulta.com purchase by mail, Ulta says you must cover shipping charges. Ulta recommends returning products in store to expedite the refund. Exchanges cannot be made by mail.

For mail returns, include the order confirmation email or return documentation and ship by ground-only methods to:

Ulta.com Return Center
925 Belle Lane
Bolingbrook, IL 60490

Ulta recommends using a traceable shipping method. Refunds are processed within 30 business days after the product is received at the distribution center. Credit card or bank card refunds may take an additional 7-10 days to appear after the refund email is sent.

Marketplace, TikTok Shop, DoorDash, Instacart, and Uber Eats Returns

Ulta has separate rules for purchases made through Ulta.com Marketplace, TikTok Shop, DoorDash, Instacart, Uber Eats, and same-day delivery. Ulta.com Marketplace products can be returned in store or by mail by initiating the return online, but the item may be shipped back to the Marketplace seller rather than Ulta Beauty.

Ulta Beauty on TikTok Shop purchases are not eligible for return, exchange, or merchandise credit in Ulta Beauty stores or warehouses. Those returns must be initiated and completed in the TikTok app.

DoorDash, Instacart, and Uber Eats purchases may be returned within the applicable policy window at an Ulta Beauty store with the delivery-service receipt, but refunds may be issued as merchandise credit and may not be redeemable online.

Ulta Beauty at Target Purchases

Ulta Beauty at Target purchases are handled through Target. Products purchased at Ulta Beauty at Target are not eligible for return, exchange, or merchandise credit in Ulta Beauty stores. Purchases made at Ulta Beauty stores or Ulta.com cannot be returned or exchanged at Ulta Beauty at Target locations.

If your issue involves Ulta Beauty at Target, start with Target.com or the Target store where the purchase was made. If the issue involves your Ulta Beauty Rewards account, contact Ulta Guest Services.

Ulta Beauty Rewards Help

Ulta Beauty Rewards members can earn and redeem points through eligible purchases. If you forgot to use your Rewards card, Ulta says you can log in and complete the missing transaction form within 30 days of purchase. If you have trouble adding the transaction, contact Guest Services.

Ulta says points earned on returned products will be deducted from your Rewards balance. If you redeemed points for a purchase and return the product, the points are generally added back to your Rewards balance, with prorated handling for partial returns.

If you cancel your Ulta Beauty Rewards online account, unused points in the account are forfeited and cannot be redeemed.

Ulta Beauty Rewards Credit Card and Mastercard

Ulta Beauty Rewards Credit Card and Ulta Beauty Rewards Mastercard accounts are issued by Comenity Capital Bank. For the Ulta Beauty Rewards Mastercard, call 1-866-257-9195. For the Ulta Beauty Rewards Credit Card, call 1-866-254-9971. TDD/TTY support is available at 1-888-819-1918.

Use Comenity Capital Bank for card payments, statements, late fees, lost or stolen cards, balance questions, fraud, credit-limit questions, payment by phone, account login, and credit-card disputes. Ulta Guest Services may be able to help with Rewards points, but credit-card billing is handled by Comenity.

Coupons, Promotions, and Gift-with-Purchase Issues

Ulta coupons and promotions often have exclusions. Ulta says coupons may exclude salon services, ear piercing, Skin Bar at Ulta Beauty, Benefit Brow Bar, fragrance, prestige brands, certain brands and promotions, clearance, gift cards, and other categories. Only one coupon code may be redeemed per online order.

If a coupon, gift-with-purchase, bonus point offer, sale price, or promotion did not apply, contact Guest Services with the coupon code, offer details, order number, screenshot, and expiration date. Ulta coupons and promotions are not valid on prior purchases unless the specific offer says otherwise.

Gift Cards and eGift Cards

Ulta Beauty gift cards and eGift cards can generally be used online and in stores. Ulta says a maximum of 5 gift cards or $1,000 in gift cards can be applied to an online order. Gift cards cannot be returned.

If a gift card does not work, keep the card, activation receipt, order number, and balance details. Do not post full gift card numbers or PINs in a public review.

Salon Services Complaints

If you are dissatisfied with an Ulta Beauty salon service, Ulta says to contact the store manager within 7 days of the service date. This may include concerns about hair services, color, styling, brows, lashes, makeup, or other salon services.

When contacting the store manager, provide the store location, date and time of service, service type, stylist or associate name if known, photos if relevant, and what resolution you are requesting.

Store Pickup, Curbside Pickup, and Same-Day Delivery

For pickup orders, wait for the “ready for pickup” notification before going to the store. Bring your order confirmation and identification if required. If a pickup order is missing, canceled, or incomplete, contact the local store first and then Guest Services if needed.

For same-day delivery orders, check the order status. If the order status says delivered but you cannot find the order, check the front of your home and surrounding areas. If you still cannot locate the order, contact Guest Services.

Product Availability, Out-of-Stock Items, and Backorders

Ulta says it makes every effort to ensure featured merchandise is in stock online. If an item becomes out of stock after an order is submitted, Ulta may ship the rest of the order and email you that one selected item is out of stock. Ulta says you will not be charged for the out-of-stock item, rainchecks are not available, and the item will not be shipped later because Ulta does not have a backorder system.

If you are looking for an item in store, use the store locator or product-page availability tools before visiting.

Watch Out for Fake Ulta Coupons, Clearance Sites, and Support Numbers

Ulta Beauty customers should be cautious with fake clearance websites, fake customer-service numbers, copied product listings, phishing emails, fake coupon offers, gift card scams, fake delivery texts, and social media ads that pretend to represent Ulta. Use Ulta.com, the Ulta Beauty app, official Ulta Beauty stores, and the verified Guest Services number listed on this page.

  • Do not call random Ulta support numbers found in ads, comments, or unofficial complaint pages.
  • Be cautious of websites offering unrealistic discounts on fragrances, cosmetics, hair tools, Dyson, prestige brands, or gift cards.
  • Do not enter passwords, gift card numbers, credit-card numbers, or verification codes on suspicious websites.
  • Check the domain carefully before logging in or paying for an order.
  • Be careful with fake order-cancellation, refund, delivery, coupon, or account-warning emails.
  • Never provide gift card numbers to someone claiming to be Ulta support.
  • If you see an unfamiliar Ulta, Comenity, Afterpay, Klarna, PayPal, Venmo, DoorDash, Instacart, Uber Eats, or TikTok Shop charge, check your order history and payment records.
  • If a charge appears unauthorized, contact Ulta, Comenity if it involves the credit card, and your payment provider promptly.

How to Escalate an Ulta Beauty Customer Service Problem

  1. Start with the correct channel: Call 1-866-983-8582, use live chat, text 309-650-8582, or submit the email support form.
  2. Contact the local store when appropriate: For store purchases, pickup orders, salon complaints, and local service issues, start with the store involved.
  3. Use the right provider: Credit-card billing goes through Comenity; Ulta Beauty at Target goes through Target; TikTok Shop returns go through TikTok.
  4. Document the issue: Save receipts, order confirmations, photos, tracking, return shipping proof, coupon screenshots, gift card receipts, and chat transcripts.
  5. Act within the return window: Returns within 30 days have the best chance of refund to the original form of payment. Returns from 31-60 days may be merchandise credit.
  6. Use traceable shipping: If mailing a return, use a traceable ground-only method and keep the tracking number until the refund is complete.
  7. Ask for a case number: Request a reference number for unresolved orders, refunds, missing packages, Rewards issues, salon complaints, or credit-card problems.
  8. Ask for supervisor review: If the first representative cannot resolve the issue, ask for escalation and provide your documentation.
  9. Contact your payment provider if necessary: If a charge is unauthorized or a refund remains unresolved, contact your bank, card issuer, Comenity, PayPal, Afterpay, Klarna, Venmo, or other payment provider before the dispute deadline closes.

Ulta Beauty Customer Service Reviews on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently shows 0 out of 5 stars for Ulta Beauty based on 0 customer reviews. Because there are no Ulta Beauty reviews on this CSN listing yet, we are not summarizing a positive or negative customer service trend from this page.

If you have contacted Ulta Beauty about an online order, missing package, damaged item, return, refund, Rewards account, points issue, credit card, store pickup, salon service, gift card, coupon, Marketplace purchase, TikTok Shop order, or customer service response time, please share your experience below. Your review can help other shoppers understand what to expect before contacting Ulta Beauty Guest Services.

What To Expect When Contacting Ulta Beauty

  • Ulta Guest Services can be reached at 1-866-983-8582.
  • Phone and live chat support are listed as available 7 AM-11 PM CT, 7 days a week.
  • Text support is available at 309-650-8582.
  • Returns within 30 days are generally eligible for refund to the original form of payment when requirements are met.
  • Returns from 31-60 days are generally eligible for merchandise credit.
  • Proof of purchase is required unless Ulta can verify the purchase in its system.
  • Credit-card billing issues are handled by Comenity Capital Bank.
  • Salon service complaints should be raised with the store manager within 7 days of service.
  • Ulta Beauty at Target and TikTok Shop purchases follow separate return routes.

Frequently Asked Questions About Ulta Beauty Customer Service

What is the Ulta Beauty customer service phone number?

Ulta Beauty Guest Services can be reached at 1-866-983-ULTA / 1-866-983-8582.

Can I text Ulta Beauty customer service?

Yes. Ulta lists text support at 309-650-8582. Message and data rates may apply.

Does Ulta Beauty offer live chat?

Yes. Ulta lists live chat with a specialist through Ulta.com during posted support hours.

What are Ulta Beauty customer service hours?

Ulta lists phone and chat support as available 7 AM-11 PM CT, 7 days a week.

What is Ulta’s return policy?

Ulta says most new or gently used products can be returned within 30 days of the original purchase date for a refund to the original form of payment, subject to restrictions. Returns from 31-60 days are generally eligible for merchandise credit.

Where do I mail an Ulta.com return?

Mail returns should be sent by ground-only method to Ulta.com Return Center, 925 Belle Lane, Bolingbrook, IL 60490. Include the order confirmation email or return documentation and use a traceable shipping method.

How long do Ulta mail returns take?

Ulta says refunds are processed within 30 business days after the product is received at the distribution center. Credit card or bank card refunds may take 7-10 additional days after the refund email is sent.

Who do I call for the Ulta Beauty Rewards Credit Card?

For the Ulta Beauty Rewards Mastercard, call Comenity Capital Bank at 1-866-257-9195. For the Ulta Beauty Rewards Credit Card, call 1-866-254-9971. TDD/TTY support is available at 1-888-819-1918.

Can I return Ulta Beauty at Target purchases to an Ulta store?

No. Ulta says products purchased at Ulta Beauty at Target are not eligible for return, exchange, or merchandise credit in Ulta Beauty stores.

Can CustomerServiceNumbers.com process my Ulta return or fix my Rewards account?

No. CustomerServiceNumbers.com is an independent information and review website. We cannot access Ulta accounts, process returns, issue refunds, replace gift cards, adjust Rewards points, change orders, handle credit-card payments, or contact Ulta on your behalf.

Related Customer Service Numbers Pages

Related Consumer Resources

  • Ulta Corporate Office Headquarters – Find Ulta Beauty corporate office contact details and complaint discussion.
  • ChargeOnMyCard.com – Research unfamiliar beauty, retail, Comenity, Afterpay, Klarna, PayPal, Venmo, gift-card, or delivery charges.
  • ThinkItsAScam.com – Learn how to spot fake beauty websites, fake coupons, fake support numbers, phishing emails, and gift card scams.
  • ZeroStars.org – Read and share customer complaint experiences.
  • CSNDB.com – Find chat, text, and alternative support options.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer service information since 2004. CSN focuses on customer contact details, complaint paths, review experiences, and practical steps customers can take before contacting a company. This page is independent and is not affiliated with Ulta Beauty, Inc., Ulta Salon, Cosmetics & Fragrance, Inc., Comenity Capital Bank, Bread Financial, Target, TikTok, DoorDash, Instacart, or Uber Eats.

Share Your Ulta Beauty Customer Service Experience

Have you contacted Ulta Beauty about an online order, store purchase, missing package, damaged item, return, refund, Rewards points, credit card, gift card, coupon, salon service, store pickup, same-day delivery, Marketplace order, TikTok Shop purchase, or customer service response time? Share your experience below to help other shoppers understand how Ulta Beauty handles support requests.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Ulta Beauty, Inc., Ulta Salon, Cosmetics & Fragrance, Inc., Comenity Capital Bank, Bread Financial, Target, TikTok, DoorDash, Instacart, or Uber Eats. This page is provided for informational and review purposes only. Contact information, return policies, Rewards terms, credit-card contacts, coupon exclusions, shipping rules, salon policies, store services, and support hours may change. Always verify important details directly with Ulta Beauty, Comenity Capital Bank, Target, TikTok, or the relevant delivery/payment provider before making purchases, returns, payments, or account decisions.

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