Keranique customer service can help with direct orders, subscription changes, returns, refunds, and product questions. Because Keranique uses separate systems for newer storefront orders and legacy or TV-offer accounts, choose the support route that matches where you placed your order.

Keranique Customer Service Phone Numbers

For orders placed through the newer Keranique storefront:

1-888-237-4129

Email: customersupport@keranique.com

Important account-routing information

Customers with older subscriptions, TV-offer orders, or legacy Keranique accounts should call 1-888-237-4131. Have your invoice, customer ID, or order confirmation available so the representative can locate the correct account.

Newer storefront orders: 1-888-237-4129
Newer storefront email: customersupport@keranique.com
Legacy and TV-offer accounts: 1-888-237-4131
Legacy Spanish-language support: 1-800-547-9881
Legacy order email: info@keraniquesystem.com
Legacy support hours: Monday–Friday, 9 a.m.–9 p.m. ET; closed Saturday and Sunday

Legacy Spanish support hours: Monday–Friday, 10 a.m.–6 p.m. ET; closed Saturday and Sunday

The newer Keranique storefront does not currently publish specific telephone hours. Phone availability and holiday schedules can change.

Keranique Online Support

How to Get Faster Help

Before calling or emailing Keranique, gather the information connected to your purchase:

Order or invoice number
Customer ID, if one was assigned
Name, email address, and shipping address used for the order
Purchase date and amount charged
Name of the website, retailer, or promotional offer used
Dates and amounts of any disputed recurring charges
Product name and lot information for product-quality questions

If emailing, explain the requested resolution clearly—for example, cancellation of future shipments, a return authorization, replacement of a damaged order, or correction of a billing problem.

Subscriptions, Cancellations and Returns

Newer Keranique Storefront Subscriptions

Subscriptions created through the newer Keranique store can be changed or canceled using the account or subscription-management link contained in the order-confirmation email. Customers who cannot locate that link can call 1-888-237-4129 or email customersupport@keranique.com.

Legacy and TV-Offer Accounts

For an older auto-delivery account or a purchase made through a television or promotional offer, call 1-888-237-4131. Ask the representative to confirm the cancellation date, the status of the next shipment, and whether any return is required.

Returns and Refunds

The newer storefront instructs customers to call or email within 30 days of purchase to begin a return or refund request. Legacy and promotional purchases may have a different money-back period based on the offer accepted at checkout.

Do not mail a return to a corporate or correspondence address without instructions. Request the correct return address and any required authorization number first. If the product was purchased from a retailer or marketplace seller, that seller’s return policy may apply.

Protect your account and health information

Do not post order numbers, payment-card details, passwords, medical information, home addresses, or other sensitive information in the public review section. Use only Keranique’s verified website and support contacts for account-specific help.

Customer service information is not medical advice. Follow the product label and consult a qualified healthcare professional about hair loss, medication interactions, pregnancy, side effects, or whether a hair-regrowth treatment is appropriate for you. Seek emergency assistance for a serious reaction.

Keranique Reviews and Complaints

CustomerServiceNumbers.com currently has zero published customer reviews for Keranique. Because no reviews have been submitted, there is not enough information to identify reliable praise, complaint patterns, or an overall customer-service trend.

Future reviews may address topics such as:

Subscription changes or cancellation
Unexpected or recurring charges
Returns and refund processing
Damaged, missing, or incorrect orders
Delivery problems
Product questions or reactions
The accuracy and helpfulness of customer-service responses

Share Your Keranique Experience

If you have contacted Keranique, use the rating and comment form below to describe what happened. Include the support route used, the general reason for contacting the company, how long resolution took, and whether the issue was resolved.

Please keep reviews factual and do not include private account, payment, medical, or contact information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com independently researches customer-support information and provides a public place for consumers to share service experiences. Contact details, policies, and operating hours can change, so readers should confirm important information through Keranique’s official website before acting.

Related Customer Service Pages

Frequently Asked Questions

What is the Keranique customer service phone number?

For newer storefront orders, call 1-888-237-4129. For legacy accounts, older subscriptions, or TV-offer orders, call 1-888-237-4131.

Does Keranique offer Spanish-language support?

Yes. The legacy customer-service page lists Spanish-language support at 1-800-547-9881, Monday–Friday from 10 a.m.–6 p.m. ET.

How do I cancel a Keranique subscription?

For a newer storefront subscription, use the subscription-management link in the order-confirmation email or contact the newer-store support team. For a legacy or TV-offer account, call 1-888-237-4131.

How do I return a Keranique order?

Contact the support team assigned to your order before mailing anything. The newer store generally requires customers to begin the process within 30 days of purchase. Legacy guarantee periods may depend on the original offer.

What should I do about an unfamiliar Keranique charge?

Check previous order confirmations for an auto-delivery or subscription agreement, then contact the appropriate Keranique support number. Record the representative’s name, the date of the call, and any cancellation or refund confirmation provided. Contact your card issuer promptly if you believe the charge is unauthorized.

Who handles a Keranique product purchased from another retailer?

Contact the retailer for order delivery, payment, and store-return questions. Keranique may still assist with general product questions, but refund eligibility can depend on the seller and the original purchase terms.

Is CustomerServiceNumbers.com part of Keranique?

No. CustomerServiceNumbers.com is an independent informational and consumer-review website.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent website and is not affiliated with, endorsed by, sponsored by, or authorized by Keranique, Profectus Beauty, LLC, Shopify, or any retailer, marketplace, payment provider, or other company mentioned on this page. Keranique and related names, logos, product names, and trademarks belong to their respective owners.

CustomerServiceNumbers.com cannot access Keranique accounts or orders, change or cancel subscriptions, accept returns, replace products, issue refunds, reverse charges, provide medical advice, or speak on Keranique’s behalf. Phone numbers, operating hours, guarantees, subscription terms, and return policies can change without notice. Verify important information directly with Keranique before making a purchase, returning a product, or sharing personal information.

Ratings and comments submitted on this page represent the opinions and experiences of their individual authors. They are not verified, controlled, or endorsed by Keranique or CustomerServiceNumbers.com.

Last Updated: August 13, 2026

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Keranique Customer Service: Orders, Subscriptions, Returns and Reviews