REVOLVE customers may need help with an online order, shipping delay, missing package, return, exchange, refund, wrong size, damaged clothing, canceled order, promotional code, gift card, Loyalty Rewards, international shipment, duties and taxes, or account access. REVOLVE provides customer service by phone, text, email, chat, and WhatsApp, with separate support options for U.S. and international customers.
How to Contact REVOLVE Customer Service
- U.S. Customer Service – Call or Text: 1-888-442-5830
- International Customer Service: +1-562-926-5672
- Customer Service Email: sales@revolve.com
- Chat and WhatsApp: REVOLVE Contact Us
- Customer Service Hours: Monday – Thursday, 24 hours; Friday, midnight – 5 PM PT; Saturday – Sunday, 7 AM – 3:30 PM PT
- Track an Order: REVOLVE Shipping and Order Tracking
- Returns and Exchanges: REVOLVE Returns and Exchanges
- FAQs: REVOLVE Customer Service FAQs
- Loyalty Program: REVOLVE Loyalty Program
- Gift Cards: REVOLVE Gift Cards
- Main Office: Eminent, Inc., 12889 Moore St., Cerritos, CA 90703
- Official Website: Revolve.com
Best REVOLVE Support Route by Issue
- Order status: Sign in and open My Orders or use REVOLVE’s order-tracking tool.
- Cancel an order: Cancel through My Orders immediately if the Cancel option is still available.
- Change an item after ordering: REVOLVE does not currently change merchandise within a submitted order. Cancel before shipment when possible and place a new order.
- Missing package or item: Review tracking and separate shipments, then contact Customer Service within 30 days of the shipment date.
- Damaged item: Contact Customer Service immediately and retain the merchandise, tags, packaging, and photographs.
- Return for refund: Start the return within 30 days of shipment.
- Exchange: Eligible merchandise can currently be exchanged within 60 days.
- Happy Returns: Start the return online, receive a QR code, and use an eligible Happy Returns Return Bar.
- Final Sale item: Merchandise marked FINAL SALE cannot be refunded, exchanged, or returned for store credit.
- Beauty product: Beauty merchandise can be returned within the applicable period only when unused and unopened.
- Price match: Contact REVOLVE when an authorized online competitor has a qualifying lower non-clearance price within 30 days of purchase.
- Loyalty Rewards: Sign in and review Points & Rewards history or contact Customer Service.
- Gift card: Check the balance online or call 1-888-442-5830.
- International order: Contact +1-562-926-5672 and review the applicable shipping, duties, and tax information.
REVOLVE Customer Service Hours
REVOLVE currently lists U.S. customer-service hours in Pacific Time as:
- Monday – Thursday: 24 hours
- Friday: Midnight – 5 PM PT
- Saturday – Sunday: 7 AM – 3:30 PM PT
Phone and text support use 1-888-442-5830 in the United States.
REVOLVE also offers English-language chat and WhatsApp through its Contact Us page. Availability can vary by time and agent availability.
Email can be sent at any time to sales@revolve.com. REVOLVE currently advises customers to allow approximately 24 to 48 hours for an email response.
How to Track a REVOLVE Order
Customers with a REVOLVE account can track a shipment by:
- Signing in to REVOLVE.
- Opening My Orders or Order History.
- Selecting the applicable order.
- Opening the tracking link for the merchandise.
REVOLVE also provides an order lookup for customers who do not want to sign in.
Have:
- Order number
- Email address used for the purchase
- Shipping ZIP code
Orders can be divided into separate shipments, so confirm that every product was expected in the same package before reporting something missing.
When Will My REVOLVE Order Ship?
REVOLVE currently states that orders submitted Monday through Friday before noon Pacific Time generally ship the same business day.
Orders submitted:
- After noon PT generally ship the next business day.
- After noon Friday generally ship the following business day.
- On Saturday or Sunday generally ship the following business day.
Actual delivery timing depends on the shipping method, destination, carrier, order review, product availability, and other circumstances.
REVOLVE offers free two-day shipping on qualifying U.S. orders, along with other available delivery options.
Can You Cancel a REVOLVE Order?
REVOLVE allows an order to be canceled before it ships when the cancellation option remains available.
REVOLVE recommends canceling online because fulfillment can occur quickly.
To check:
- Sign in to My REVOLVE.
- Open My Orders.
- Select the order number.
- Locate the affected product.
- Select Cancel when the option is displayed.
You can also contact Customer Service, but REVOLVE warns that support may not receive the request before the order ships.
Can REVOLVE Change the Size or Color After Ordering?
REVOLVE currently does not allow customers to substitute a different item in an order after it is placed.
This includes changing to another:
- Size
- Color
- Style
- Product
If the order has not shipped, cancel the incorrect product and place a new order.
If cancellation is no longer available, receive the shipment and return or exchange eligible merchandise under the current return policy.
REVOLVE Return Policy
For qualifying orders shipped on or after May 1, 2024, REVOLVE currently accepts:
- Returns for a full refund: Within 30 days of shipment
- Exchanges: Within 60 days of shipment
Returned merchandise generally must be:
- Unworn
- Unwashed
- Unused
- Undamaged
- Unaltered
- Returned with the original tags attached
- Returned with required original packaging and accessories
Items marked FINAL SALE cannot be returned for a refund, exchange, or store credit.
REVOLVE Free Return Shipping
REVOLVE currently provides U.S. customers with free return shipping for eligible merchandise.
Customers can choose between:
- Return by mail: Use the free prepaid UPS or FedEx return label.
- Happy Returns: Start the return online, receive a QR code, and take eligible merchandise to a participating Return Bar.
Keep the carrier receipt, QR confirmation, or return tracking until the refund is complete.
REVOLVE Happy Returns
REVOLVE partners with Happy Returns for eligible box-free and label-free returns.
To use Happy Returns:
- Start the return through REVOLVE.
- Choose the Happy Returns option when available.
- Receive a return QR code.
- Locate an eligible Return Bar.
- Bring the merchandise and QR code.
REVOLVE currently states that eligible Happy Returns refunds are generally issued within approximately 24 hours.
Happy Returns has a current maximum of 19 items per return.
Certain merchandise cannot be returned through Happy Returns, including some:
- Fragrances
- Nail polish
- Candles
- Batteries
- Aerosols
- Alcohol-based liquids
- Luggage
- Select products or designers
If an item is excluded from Happy Returns, use the mailing method or other instructions provided by REVOLVE.
How Long Does a REVOLVE Refund Take?
For domestic returns mailed to REVOLVE, the company currently states that processing generally takes approximately 2 to 3 business days after the return reaches its facility.
After REVOLVE issues the refund, the customer’s bank or credit-card company can require several additional business days to display the credit.
Customers receive a refund confirmation email after processing.
If a refund appears delayed:
- Check return tracking.
- Confirm when REVOLVE received the package.
- Look for the refund confirmation email.
- Check the original payment method.
- Allow the financial institution’s processing period.
- Contact REVOLVE if the expected processing period has passed.
REVOLVE Exchanges
Eligible merchandise can currently be exchanged within 60 days of shipment.
REVOLVE recommends reserving the replacement item before returning the original merchandise.
Customers can reserve an exchange through Order History or contact Customer Service.
Because popular sizes and styles can sell quickly, reserving the replacement can reduce the chance that the desired item is unavailable by the time the return reaches REVOLVE.
REVOLVE Final Sale Items
Merchandise clearly marked FINAL SALE is not eligible for:
- Refund
- Exchange
- Store credit
Review the product page and shopping bag before checkout, particularly when purchasing heavily discounted merchandise.
A promotional or sale price does not necessarily mean an item is Final Sale. Look for the specific FINAL SALE designation.
REVOLVE Beauty Product Returns
Beauty products can currently be returned within 30 days when they are:
- Unused
- Unopened
- Otherwise eligible under the return policy
Once a beauty product has been opened or used, it may no longer qualify for an ordinary return.
REVOLVE Swimwear and Lingerie Returns
REVOLVE instructs customers to try swimwear and lingerie on over underwear for sanitary reasons.
Do not remove the protective slip while determining whether an item fits.
Returned merchandise must continue to satisfy REVOLVE’s condition requirements.
REVOLVE Shoe Returns
Try shoes on over carpet or another soft surface.
REVOLVE notes that shoe soles can become scuffed on hard flooring.
The original shoe box is considered part of the product packaging and should be returned in undamaged condition with the shoes.
Do not use the manufacturer’s shoe box as the outer shipping box.
Damaged or Defective REVOLVE Items
If an item arrives damaged, contact REVOLVE Customer Service immediately.
Keep:
- The merchandise
- Original tags
- Product packaging
- Shipping box
- Order information
- Photographs showing the problem
REVOLVE’s current Terms provide a 90-day limited warranty against qualifying manufacturing defects in materials or workmanship under normal use.
Depending on the circumstances, REVOLVE may repair, replace, or refund qualifying defective merchandise.
The warranty does not cover ordinary wear, misuse, accidents, improper care, unauthorized alterations, or other excluded damage.
Missing REVOLVE Package or Missing Item
REVOLVE currently instructs customers with a missing shipment or missing item to contact Customer Service within 30 days of the shipment date.
Before contacting support:
- Check the carrier tracking.
- Confirm the shipping address.
- Look for multiple tracking numbers.
- Check whether the order shipped in separate packages.
- Check entrances, mailrooms, parcel lockers, and other delivery locations.
- Ask household members whether they received the package.
Have the order and tracking information ready when calling or texting 1-888-442-5830.
REVOLVE Price Match
REVOLVE currently offers a price-match policy for qualifying merchandise from authorized online competitors.
REVOLVE states that it will match a qualifying competitor’s non-clearance price within 30 days of the REVOLVE purchase, subject to its restrictions.
For a price-match request, be ready to provide:
- REVOLVE product link
- Competitor product link
- Order number when already purchased
- Current competitor price
Use REVOLVE’s Contact Us form or Customer Service for a price-match review.
REVOLVE Loyalty Program
REVOLVE operates a free Loyalty Program shared with sister retailer FWRD.
Current program basics include:
- Membership is free.
- Eligible purchases earn points.
- Every 2,000 points converts to a $20 Reward.
- Rewards can be redeemed on REVOLVE or FWRD.
- Combined net spending on REVOLVE and FWRD contributes toward loyalty status.
Current tiers include:
- Insider: Under $500 qualifying spend
- Star: $500 – $2,000
- VIP: More than $2,000
- Elite: Invitation only
Unused points currently expire one year after the member’s last points were earned.
REVOLVE Rewards currently expire 90 days after issuance.
If points or rewards appear incorrect, sign in and review Points & Rewards History before contacting Customer Service.
REVOLVE Gift Cards
REVOLVE gift certificates can be purchased and redeemed through Revolve.com.
REVOLVE currently states that its gift certificates:
- Do not expire.
- Can be applied during checkout.
- Can generally be combined with eligible promotions or rebates.
Customers can check the gift-card balance online.
For assistance, call 1-888-442-5830.
Do not publish a gift-card number, redemption code, or balance in a public review.
REVOLVE International Customer Service
International customers can call:
+1-562-926-5672
REVOLVE also maintains customer-service email addresses for several languages and markets.
International orders can be subject to:
- Customs requirements
- Duties
- Taxes
- Product restrictions
- Country-specific shipping availability
REVOLVE currently states that duties and taxes on international orders may be prepaid during checkout. These amounts are determined based on applicable customs requirements and generally are not refundable.
Check the country-specific shipping information before placing an international order.
REVOLVE Account Help
Customers can manage account information through My REVOLVE.
Available settings can include:
- Email address
- Password
- Shipping information
- Billing information
- Order history
- Saved products
- Loyalty information
If you believe someone has gained unauthorized access to the account, change the password and contact REVOLVE Customer Service promptly at sales@revolve.com.
Information to Have Before Contacting REVOLVE
- Order number
- Email address used for the order
- Shipping ZIP code
- Product name, size, and color
- Shipment tracking number
- Return tracking number
- Refund confirmation when applicable
- Photographs of damaged or incorrect merchandise
- Promo or price-match information when relevant
- Loyalty account email
- The specific resolution requested
Do not publish complete order numbers, payment-card information, gift-card codes, passwords, full home addresses, complete tracking numbers, or private customer-service correspondence in a public review.
How to Escalate an Unresolved REVOLVE Complaint
- Start with Customer Service. Call or text 1-888-442-5830, email sales@revolve.com, or use chat or WhatsApp.
- Provide the order information. Identify the merchandise, shipment, return, or refund involved.
- Document the issue. Save confirmation emails, tracking, photographs, return receipts, and previous correspondence.
- State the requested resolution. Ask specifically for a shipment investigation, replacement, exchange, return, refund, price adjustment, or account correction.
- Request additional review. Ask for supervisory review if the first contact cannot resolve the issue.
- Keep communication connected. Reply to an existing support email when possible so the prior history remains available.
- Use corporate information only when necessary. Routine orders and returns should remain with Customer Service rather than the corporate office.
For additional corporate information, visit the REVOLVE Corporate Office Headquarters page.
REVOLVE Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with REVOLVE orders, shipping, returns, refunds, exchanges, sizing, damaged products, Loyalty Rewards, price matching, gift cards, international orders, or Customer Service.
A useful REVOLVE review should explain:
- The general type of product
- The approximate purchase date
- The type of problem
- Whether phone, text, email, chat, or WhatsApp was used
- How quickly Customer Service responded
- What resolution was requested
- What REVOLVE offered
- Whether the issue was ultimately resolved
Do not publish order numbers, payment information, gift-card codes, passwords, tracking numbers, home addresses, or private customer-service messages.
REVOLVE Frequently Asked Questions
What is the REVOLVE customer service phone number?
U.S. customers can call or text REVOLVE at 1-888-442-5830.
What is the REVOLVE international customer service number?
International customers can call +1-562-926-5672.
What is the REVOLVE customer service email?
REVOLVE currently lists sales@revolve.com for English-language Customer Service.
Can I text REVOLVE customer service?
Yes. REVOLVE currently lists 1-888-442-5830 for U.S. calls or texts.
Does REVOLVE have live chat?
Yes. REVOLVE offers English-language chat during available support hours. WhatsApp is also available through the Contact Us page.
How long do I have to return something to REVOLVE?
Eligible merchandise can currently be returned within 30 days of shipment for a full refund.
How long do I have to exchange a REVOLVE item?
Eligible merchandise can currently be exchanged within 60 days of shipment.
Does REVOLVE charge for returns?
REVOLVE currently provides free U.S. return shipping for eligible merchandise through its prepaid return labels. Eligible Happy Returns are also free.
Can I return REVOLVE through Happy Returns?
Yes, many eligible products can be returned at participating Happy Returns locations after starting the return online. Some product categories are excluded.
How fast are Happy Returns refunds?
REVOLVE currently states that qualifying Happy Returns refunds are generally issued within approximately 24 hours.
How long does a mailed REVOLVE refund take?
REVOLVE generally processes domestic returns within approximately 2 to 3 business days after they reach its facility. Banks can require additional time to post the refund.
Can I return a Final Sale item to REVOLVE?
No. Merchandise marked FINAL SALE is not eligible for refund, exchange, or store credit.
Can I return opened beauty products?
No. REVOLVE’s current policy accepts beauty returns only when the products remain unused and unopened.
Can I cancel a REVOLVE order?
Yes, if the order has not shipped and the cancellation option remains available. REVOLVE recommends canceling directly through My Orders as quickly as possible.
Can REVOLVE change the size after I order?
No. REVOLVE currently does not swap merchandise within a submitted order. Cancel the item before shipment if possible and place a new order for the correct size.
What if my REVOLVE package is missing?
Check all tracking information and determine whether the order was split into multiple shipments. REVOLVE currently asks customers to report missing items or shipments within 30 days of the ship date.
Does REVOLVE price match?
Yes. REVOLVE currently offers qualifying price matches against an authorized online competitor’s non-clearance price within 30 days of purchase, subject to restrictions.
Do REVOLVE gift cards expire?
REVOLVE currently states that its gift certificates do not expire.
How does REVOLVE Loyalty work?
Eligible members earn points on purchases. Every 2,000 qualifying points converts to a $20 Reward that can be used at REVOLVE or FWRD.
Where is REVOLVE located?
REVOLVE’s official Contact Us page lists its main office under Eminent, Inc. at 12889 Moore Street, Cerritos, California 90703.
Related Fashion Retail Customer Service Pages
- PacSun Customer Service
- Urban Outfitters Customer Service
- American Eagle Customer Service
- Abercrombie & Fitch Customer Service
Related Consumer Resources
Page Update Note
REVOLVE customer-service information reviewed and updated on August 19, 2026. This page was updated to verify current call, text, email, chat and international support information; service hours; order cancellation; shipping; returns and exchanges; Happy Returns; refunds; damaged-product support; price matching; Loyalty Rewards; gift cards; and international-order guidance.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize official contact information, order and return policies, account-support routes, common customer problems, complaint guidance, and practical resolution steps.
This page is intended to help customers determine whether to contact REVOLVE by phone, text, email, chat, WhatsApp, the online returns system, or another appropriate resource.
Share Your REVOLVE Customer Service Experience
If you contacted REVOLVE about an order, shipment, missing package, return, refund, exchange, damaged item, Loyalty Reward, gift card, price match, account issue, or international purchase, share the support route you used, what happened, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish complete order numbers, payment-card information, gift-card numbers or codes, passwords, full tracking numbers, home addresses, or private customer-service correspondence in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with REVOLVE, Revolve Group, Inc., Eminent, Inc., FWRD, Happy Returns, UPS, FedEx, any designer brand, payment provider, or shipping carrier. CustomerServiceNumbers.com cannot access REVOLVE accounts or orders, cancel purchases, issue return labels, approve exchanges, process refunds, change Loyalty Rewards, replace gift cards, or respond on behalf of REVOLVE. Phone numbers, support hours, return periods, shipping options, price-match terms, reward rules, promotions, and company procedures can change. Verify order-specific information through REVOLVE’s official website, Customer Service, account, order history, and current return instructions.