Martha Stewart customers may need help with a Martha.com order, shipping delay, missing package, damaged product, return, refund, account login, promotional offer, product availability, or an item purchased through one of Martha Stewart’s retail partners. Martha.com combines an online home and kitchen store with Martha Stewart recipes, lifestyle content, curated products, and links to products sold through retailers such as Amazon.
How to Contact Martha Stewart Customer Service
- Martha.com Customer Service: 1-888-375-4026
- Customer Service Email: customerservice@martha.com
- Online Contact Form: Contact Martha.com
- My Account: Martha.com Account Login
- Returns Portal: Start a Martha.com Return
- Shipping Policy: Martha.com Shipping Information
- Official Website: Martha.com
- Brand Owner: Marquee Brands
Best Martha Stewart Support Route by Issue
- Martha.com order: Contact Martha.com Customer Service at 1-888-375-4026 or use the contact form.
- Order status: Sign in to My Account and review the order and shipping confirmation.
- Product availability: Contact Customer Service or review the current product page.
- Shipping delay: Check the shipment confirmation and carrier tracking before contacting Customer Service.
- Partial shipment: Check whether the order is being fulfilled from multiple locations.
- Damaged or incorrect item: Keep the product, packaging, and shipping label and contact Customer Service promptly.
- Return: Use the Martha.com returns portal and follow the instructions for the specific order.
- Refund: Keep the return confirmation and tracking until the refund is completed.
- Amazon purchase: Use Amazon’s order-support and return system rather than Martha.com unless the issue concerns the Martha Stewart product itself.
- Other retailer purchase: Contact the store or website that sold the merchandise for order, receipt, delivery, return, or refund questions.
- Martha.com account login: Use the Forgot Password option on the Martha.com account page.
- Unresolved complaint: Follow up through Customer Service with the order information and the specific resolution requested.
Martha.com Order Help
For an order placed directly on Martha.com, save:
- Order confirmation
- Email address used at checkout
- Product name
- Order date
- Shipping confirmation
- Tracking number
- Payment confirmation
Martha.com states that merchandise availability can change during order processing. If an item becomes unavailable, customers may be notified by email.
The company also reserves the right to cancel or refuse an order because of circumstances such as incorrect pricing, availability errors, or other problems described in its Terms.
If an order appears to have been canceled unexpectedly, review the email associated with the purchase before contacting Customer Service.
Martha.com Shipping
Martha.com’s current shipping policy lists a flat-rate standard shipping charge of $7.95.
Most products are currently shipped by UPS Ground unless the individual product page states otherwise.
The current shipping policy lists delivery at approximately:
3 to 7 business days after the ship date.
Some Martha.com merchandise may require additional production or processing time before shipment.
Martha.com currently states that certain products can require up to approximately three weeks for production and screen printing before shipping.
Customers should therefore distinguish between:
- Processing time: Time before the order leaves the fulfillment location
- Shipping time: Carrier transit time after the item ships
The estimated delivery period can also be affected by holidays, severe weather, carrier disruptions, and other circumstances.
Where Does Martha.com Ship?
Martha.com currently ships direct orders within the contiguous 48 United States.
Its current shipping policy states that Martha.com does not directly ship these orders to:
- Alaska
- Hawaii
- Puerto Rico
- APO/FPO military addresses
- International addresses
Products sold through Amazon or another Martha Stewart retail partner may have different shipping areas and policies.
Why Did Only Part of My Martha.com Order Arrive?
Martha.com states that orders can be separated into multiple shipments.
This may happen because:
- Products are stored at different fulfillment centers.
- One product is available before another.
- Items have different processing requirements.
Before reporting an item missing:
- Review the order confirmation.
- Check all shipping-confirmation emails.
- Look for multiple tracking numbers.
- Compare each shipment with the full order.
- Contact Customer Service if an item is not accounted for.
Martha.com Missing or Delayed Package
If tracking shows that a package is delayed:
- Check the carrier’s latest tracking update.
- Confirm the shipping address.
- Check whether another package from the order is still in transit.
- Allow for weather or holiday delays when applicable.
If tracking shows delivered but the package cannot be found:
- Check entrances, porches, garages, mailrooms, parcel lockers, and other delivery locations.
- Ask household members whether they accepted the package.
- Review the carrier’s delivery details.
- Contact the carrier and Martha.com when appropriate.
Keep the tracking information until the problem is resolved.
Damaged or Incorrect Martha Stewart Order
If a Martha.com product arrives damaged, broken, incomplete, or incorrect, contact Customer Service promptly.
Before contacting support:
- Photograph the merchandise.
- Photograph damaged packaging.
- Keep the shipping label.
- Keep all parts and accessories.
- Save the order confirmation.
- Do not discard the product until Customer Service provides instructions.
Explain whether you are requesting:
- A replacement
- A missing part
- A return
- A refund
- Another available resolution
For Martha Stewart merchandise purchased from Amazon, Walmart, another marketplace, or another retailer, begin with the seller shown on the order.
How to Return a Martha.com Order
Martha.com currently provides an online return portal at returns.martha.com.
Use the return portal to identify the order and see the return options currently available for that product.
Before starting a return:
- Keep the original order information.
- Keep product packaging when possible.
- Keep accessories and included components.
- Do not ship an item to an address found on an unrelated website.
- Follow the return instructions generated for the specific purchase.
Because Martha.com sells a range of products and also links customers to outside retail partners, return eligibility can depend on where the item was purchased and which seller fulfilled it.
Martha.com Refund Help
After a return is accepted:
- Save the return confirmation.
- Save carrier tracking when merchandise is mailed back.
- Confirm when the return arrives.
- Watch the original payment method for the refund.
A financial institution can require additional processing time after a merchant issues a refund.
If a refund appears late, contact Martha.com with:
- Order information
- Return confirmation
- Return tracking
- Date the return was received
- Any prior customer-service response
Martha Stewart Products Purchased on Amazon
Martha.com currently prominently directs shoppers to a Martha Stewart brand store on Amazon.
Amazon purchases are governed by the Amazon order and seller information associated with the transaction.
For an Amazon order, use Amazon for:
- Order tracking
- Delivery problems
- Cancellations
- Returns
- Refunds
- Payment issues
Contact Martha.com when the issue involves the broader Martha Stewart brand or when Martha.com specifically directs you to its Customer Service team.
Products From Martha Stewart Retail Partners
The Martha Stewart brand operates through multiple retail, licensing, and e-commerce partnerships.
Some products promoted through Martha.com may redirect customers to a third-party website to complete the purchase.
When this happens, the outside retailer’s policies generally apply to:
- Payment
- Order changes
- Shipping
- Delivery
- Returns
- Refunds
Before contacting Martha.com, identify the merchant name on:
- The receipt
- Order confirmation
- Payment-card statement
- Shipping confirmation
Martha.com Account Login Help
Customers can create a Martha.com account to manage available shopping and website features.
If you cannot sign in:
- Open the Martha.com account login page.
- Select Forgot Password.
- Use the email address associated with the account.
- Check email for the password-reset instructions.
If the reset email does not arrive, check spam or junk folders and confirm that the correct email address was entered.
Contact Customer Service if account recovery still fails.
Martha Now
Martha.com currently promotes Martha Now as an insider program offering benefits such as:
- Special purchase offers
- Early access to products
- Exclusive recipes and content
- Early access to Martha events
- Birthday promotions
Promotional terms can vary.
For example, Martha.com currently advertises a new-member dollar-off purchase offer subject to a minimum purchase amount and exclusions.
Before relying on a Martha Now discount:
- Read the offer email.
- Check the expiration date.
- Review the minimum purchase requirement.
- Check excluded merchandise.
- Determine whether another promotion can be combined with it.
Martha Stewart Magazine Questions
Customers searching for Martha Stewart Living magazine customer service should be aware that old magazine subscription telephone numbers can remain on third-party websites long after publication arrangements have changed.
Martha.com today focuses on its online store, recipes, lifestyle content, brand partnerships, and other digital offerings.
If you have an old magazine subscription, renewal, refund, or billing issue, use the contact information shown on the actual subscription notice, statement, or publisher correspondence rather than assuming an older Martha Stewart Living number remains current.
Who Owns the Martha Stewart Brand?
The Martha Stewart brand is part of Marquee Brands.
Marquee Brands manages a portfolio of consumer brands and lists Martha Stewart in its Home & Culinary portfolio.
Martha.com continues to operate as the official Martha Stewart brand website.
For ordinary Martha.com orders, returns, shipping, account help, and customer-service problems, contact Martha.com rather than Marquee Brands.
Information to Have Before Contacting Martha.com
- Name used for the order
- Email address
- Order number
- Product name
- Purchase date
- Shipping and tracking information
- Retailer or seller if not purchased directly from Martha.com
- Photos of damaged merchandise when relevant
- Return tracking when applicable
- Previous customer-service correspondence
- The specific resolution requested
Do not publish complete order numbers, payment-card information, passwords, home addresses, tracking numbers, or private customer-service correspondence in a public review.
How to Escalate an Unresolved Martha Stewart Complaint
- Identify the seller. Determine whether the purchase was made through Martha.com, Amazon, or another retailer.
- Start with the responsible seller. For Martha.com orders, call 1-888-375-4026, email Customer Service, or use the online contact form.
- Document the problem. Keep order confirmation, tracking, photos, return information, and support correspondence.
- State the resolution requested. Ask specifically for an order update, replacement, return authorization, missing-item review, or refund.
- Follow up in writing. Email or use the Martha.com contact form so there is a record of the complaint.
- Request additional review. Ask Customer Service to escalate an unresolved Martha.com order problem.
If the transaction was completed through an outside retailer, continue escalation through that retailer rather than attempting to make Martha.com reverse a transaction it did not process.
Martha Stewart Customer Service Reviews and Complaints
Customers can use the review section below to describe their experience with Martha.com orders, shipping, product availability, damaged items, returns, refunds, customer-service response, website accounts, or Martha Stewart products sold through retail partners.
A useful review should explain:
- Where the product was purchased
- The general type of item
- The approximate date
- Which support route was used
- How quickly the company responded
- What resolution was requested
- What resolution was offered
- Whether the issue was ultimately resolved
Do not publish complete order numbers, payment details, home addresses, passwords, tracking numbers, private emails, or other personally identifiable information.
Martha Stewart Frequently Asked Questions
What is the Martha Stewart customer service phone number?
Martha.com’s current Terms list Customer Service at 1-888-375-4026.
What is the Martha Stewart customer service email?
Martha.com currently lists customerservice@martha.com for customer-service questions.
How do I contact Martha.com?
Call 1-888-375-4026, email Customer Service, or use the official Martha.com contact form.
How much is Martha.com shipping?
Martha.com’s current shipping policy lists flat-rate standard shipping at $7.95.
How long does Martha.com shipping take?
Most direct Martha.com orders currently list approximately 3 to 7 business days of transit time after shipment. Some products can require additional production or processing time before they ship.
Does Martha.com ship internationally?
No. Martha.com’s current direct-order shipping policy limits shipping to the contiguous 48 United States and excludes international destinations, Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.
Why did my Martha.com order arrive in multiple packages?
Martha.com may divide an order because products ship from different fulfillment locations or become available at different times.
How do I return something to Martha.com?
Use the official Martha.com return portal at returns.martha.com and follow the instructions associated with the order.
Who handles a Martha Stewart Amazon order?
Amazon generally handles the order, delivery, cancellation, return, payment, and refund process for purchases completed through Amazon.
Who owns Martha Stewart?
The Martha Stewart brand is part of Marquee Brands.
Is Martha.com the same as Martha Stewart Living magazine?
Martha.com is the current Martha Stewart brand website for shopping, recipes, lifestyle content, partnerships, and related digital content. Customers should not assume older Martha Stewart Living magazine subscription information applies to current Martha.com orders.
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Page Update Note
Martha Stewart customer-service information reviewed and updated on August 19, 2026. This page was updated to verify current Martha.com Customer Service contact information, online contact and return routes, shipping policy, Amazon and retail-partner support routing, account access, Martha Now information, and current ownership of the Martha Stewart brand.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. We independently organize official support routes, order and return information, common customer problems, complaint guidance, and practical resolution steps.
This page is intended to help customers determine whether to contact Martha.com Customer Service, Amazon, another retailer, a delivery provider, or another appropriate resource.
Share Your Martha Stewart Customer Service Experience
If you contacted Martha.com about an order, shipping delay, missing package, damaged item, product availability, return, refund, account problem, promotion, or unresolved complaint, share where you purchased the product, which support route you used, what happened, the response you received, and whether the issue was resolved.
Privacy warning: Do not publish complete order numbers, payment-card information, passwords, tracking numbers, home addresses, private emails, or other sensitive information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Martha Stewart, Martha.com, Marquee Brands, Amazon, any Martha Stewart licensee, retail partner, fulfillment provider, or shipping carrier. CustomerServiceNumbers.com cannot access orders, track packages, issue refunds, approve returns, change Martha.com accounts, or respond on behalf of Martha Stewart or its retail partners. Contact information, shipping charges, product availability, promotions, return procedures, retail partnerships, and company policies can change. Verify purchase-specific information through Martha.com or the retailer that processed the transaction.