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Houzz Customer Service: Shop Orders and Pro Support

Houzz customer service assists users with Houzz accounts, professional profiles, reviews, privacy requests, Shop Houzz orders, product returns, Houzz Pro software, subscription billing, annual contracts, cancellations, online payments and technical problems.

Houzz now uses different support channels for general Houzz accounts, Houzz Pro subscriptions and Shop Houzz merchandise orders. Contacting the correct organization is important because Shop Houzz product orders placed after August 5, 2025, are operated and serviced by Cart.com Holdings 2 LLC rather than directly by Houzz Inc.

Houzz Customer Service Help by Issue

General Houzz account or profile: Submit a request through the Houzz Community Support form.

Houzz Pro software problem: Call the Houzz Pro support team, use live chat or submit a support ticket.
Cancel Houzz Pro: Review the subscription term and submit the cancellation or non-renewal request through the Houzz Pro account.
Houzz Pro annual-contract complaint: Check the agreement emailed when the plan was purchased and contact the support team or assigned account manager.

Shop Houzz order: Open the Shop Houzz order page or submit a Shop Houzz help request.
Return a Shop Houzz product: Start the return within the applicable 30-day or five-day period.
Damaged freight delivery: Photograph the product and packaging and initiate the request within five days of delivery.

Missing Shop Houzz order: Report the missing shipment within 30 days.
Contractor or designer complaint: Contact the professional directly and follow the written project agreement.
Houzz review or profile dispute: Use Houzz Community Support and include the profile, review or project link.

Privacy or account-deletion request: Use Houzz Settings or contact Houzz’s privacy department.
Unauthorized Houzz charge: Determine whether the charge relates to Houzz Pro, Shop Houzz, an app-store subscription or an invoice paid to a professional.

How to Contact Houzz Customer Service

General Houzz Account and Profile Support

Houzz Community Support: Submit a Houzz support request
Houzz Help Center: Houzz account and profile help
Houzz account: Sign in to Houzz
Official website: Houzz.com

Houzz does not currently publish one verified general telephone number for every homeowner, shopper, community or profile inquiry.

The historical number 1-800-368-4268 appeared in older Houzz materials but is not currently published on Houzz’s main official support pages. Customers should use the current online support system rather than relying on an older number found in search results or forum discussions.

Houzz Pro Customer Support

Houzz Pro support: 1-833-452-3779
Houzz Pro live-support hours: Monday through Friday, 6 a.m. to 5 p.m. Pacific Time
Houzz Pro subscription and cancellation support: 1-888-316-6960
Houzz Pro sales: 1-888-316-4595
Houzz Pro Help Center: Houzz Pro support articles
Houzz Pro subscription cancellation: Cancel or stop Houzz Pro renewal

Houzz Pro sign-in: Access Houzz Pro

Houzz currently publishes more than one telephone number in its Houzz Pro support materials. The general Pro Help Center lists 1-833-452-3779, while its subscription-cancellation guidance lists 1-888-316-6960.

Shop Houzz Order and Return Support

Shop Houzz orders: Sign in and review Shop Houzz orders
Shop Houzz help request: Submit a Shop Houzz customer-service request

Shop Houzz Help Center: Shop Houzz order assistance
Shop Houzz return policy: Shop Houzz returns and refunds
Shop Houzz website: ShopHouzz.com

Shop Houzz does not currently publish one general telephone number on its main return and customer-service pages. Order questions should be submitted through the order page or help-request form.

Houzz Privacy Contact

Houzz privacy email: privacy@houzz.com

Houzz privacy correspondence address:
Houzz Inc.
8605 Santa Monica Boulevard, #90918
West Hollywood, CA 90069-4109
Attention: Privacy

Houzz continues to identify itself as headquartered in Palo Alto, California, but its current public support and privacy materials do not clearly publish one general headquarters mailing address for ordinary customer-service complaints.

The former 285 Hamilton Avenue address should not be used as the primary customer-service destination unless Houzz confirms that it remains appropriate.

What Is the Difference Between Houzz and Shop Houzz?

Houzz operates the home-design, professional-directory, community and Houzz Pro software platform.

As of August 5, 2025, the Shop Houzz marketplace is operated by Cart.com Holdings 2 LLC under a license from Houzz.

For Shop Houzz purchases made on or after that date:

Shop Houzz is responsible for processing the order.
Shop Houzz manages payment and customer service.
Shop Houzz and its sellers handle returns and refunds.
The purchase is governed by Shop Houzz’s terms and policies.
Houzz Inc. is not responsible for issuing the merchandise refund.

Houzz-branded pages may still provide links to the appropriate order-support channel, but the actual transaction is handled by Shop Houzz.

How to Identify Who Handles Your Houzz Order

Check:

The order date
The order-confirmation email
The merchant name on the card statement
The Shop Houzz order page
The seller shown on the product listing
The customer-service instructions attached to the order

An order placed before August 5, 2025, may have different support and legal terms from a newer Shop Houzz order.

How to Track a Shop Houzz Order

The order details may show:

The order status
The seller
The estimated delivery date
The shipping carrier
The tracking number
Whether the order contains several packages
Whether freight delivery requires an appointment

Save the confirmation email and tracking information until the product has arrived and been inspected.

Shop Houzz Tracking Has Not Updated

Contact Shop Houzz when:

The expected delivery date has passed.
The carrier has not scanned the package for several days.
The carrier says it never received the shipment.
The order appears to be returning to the seller.
A freight-delivery appointment was missed.

Include the order number, product, seller, carrier and tracking history.

Shop Houzz Order Marked Delivered but Missing

Before reporting the package:

Check the front door, porch, garage, side entrance and other protected areas.
Review any delivery photograph.
Confirm the shipping address.
Ask household members, neighbors, building staff or a receptionist.
Check whether the order was split into several shipments.
Contact the carrier.

Shop Houzz instructs customers to report a missing order within 30 days.

Submit the help request promptly and save:

The order confirmation
Tracking history
Carrier correspondence
Security-camera footage when available
The Shop Houzz case number

Shop Houzz states that it and the seller may not be responsible for packages that go missing after confirmed delivery. Report the concern immediately rather than waiting until the 30-day period is nearly over.

Shop Houzz Return Policy

Most eligible Shop Houzz products can be returned within 30 days of delivery.

The product normally must be:

Unused
In its original condition
Returned with accessories and inserts
In its original packaging
Disassembled when it originally arrived disassembled

White-glove deliveries may have different packaging requirements when the delivery company removed the original packaging.

How to Start a Shop Houzz Return

Open the Shop Houzz order or contact page.
Select the affected order and product.
Explain the return reason.
Upload photographs when requested.
Review the return address and shipping instructions.
Confirm whether return shipping will be deducted.
Save the return confirmation.
Retain the tracking receipt.

Do not ship a product to Houzz Inc.’s corporate or privacy address.

Use only the return address supplied by Shop Houzz or the seller.

Products That May Not Be Returnable

Shop Houzz currently excludes certain products, including:

Items marked non-returnable
Custom-made merchandise
Gift cards
Items shipped to Canada
Products outside the applicable return period
Products that were used, assembled or damaged after delivery

Review the product page and checkout terms before ordering custom or large merchandise.

Damaged or Defective Shop Houzz Products

Photograph:

The entire item
The damaged or defective area
The packaging
The shipping label
The product or model label
Missing components or hardware

Do not assemble, install or discard a clearly damaged product before receiving instructions.

For standard deliveries made through FedEx, UPS or USPS, damaged products generally must be reported within 30 days.

For freight-delivered products such as sofas and bathroom vanities, damage must generally be reported within five days.

Five-Day Freight Damage Deadline

Freight products should be inspected immediately.

Before the delivery team leaves:

Confirm the product and model.
Inspect the box, pallet and wrapping.
Look for dents, cracks, tears or water damage.
Photograph visible damage.
Record damage on the delivery paperwork.
Refuse the product when appropriate.

Do not wait until installation to report freight damage.

Wrong Product or Missing Parts

Shop Houzz says an incorrect, defective or incomplete product should generally be reported within 30 days.

Provide:

The order number
The product name
The seller
The missing part number when available
Photographs
The requested replacement, part or refund

Shop Houzz or the seller is generally responsible for return shipping when the product arrived damaged, defective, incorrect or incomplete.

Shop Houzz Return Shipping Costs

When a customer returns an eligible product because of preference, size, color or another reason not caused by the seller:

The customer may be responsible for return shipping.
The cost of a supplied return label may be deducted from the refund.

Shipping costs can vary according to size, weight and return location.

Ask for the expected return-shipping deduction before sending large furniture.

If you provide your own shipping label:

Use tracking.
Consider shipment insurance.
Keep the carrier receipt.
Confirm that the seller accepts the selected carrier.

Shop Houzz Refund Problems

Shop Houzz says refunds are normally issued after the returned product is received, inspected and processed.

Once processed, allow approximately three to five business days for the refund to appear.

Refunds generally include:

The eligible product price
Applicable sales tax

The refund may be reduced by:

Return-shipping costs
Other authorized deductions
Products or components not returned

If Shop Houzz cannot refund the original payment method, it may issue Shop Houzz marketplace credit.

Refund Has Not Appeared

Ask Shop Houzz to confirm:

The date the return was delivered
The date it was inspected
The approved refund amount
Any shipping deduction
The date the refund was processed
The payment method receiving the refund
The refund confirmation number

Contact the card issuer only after confirming that Shop Houzz processed the refund.

Houzz Pro Customer Service

Houzz Pro is business-management and project software for contractors, builders, remodelers, architects, interior designers and other home professionals.

Features can include:

Customer relationship management
Leads
Estimates and proposals
Invoices
Online payments
Schedules and tasks
Takeoffs
3D floor plans
Mood boards
Client dashboards
Marketing and websites

Call 1-833-452-3779 for Houzz Pro support.

Houzz Pro Support Options

Houzz Pro users can:

Call the support team
Use live chat
Submit a support ticket
Browse the Pro Help Center
Contact an assigned Customer Success Manager
Request a Zoom or Google Meet support session

Live telephone and chat support is generally available Monday through Friday, 6 a.m. to 5 p.m. Pacific Time.

Houzz says a submitted support ticket should generally receive a response within 24 business hours.

How to Cancel Houzz Pro

Most Houzz Pro paid plans are annual 12-month contracts.

The ability to cancel depends on:

Whether the customer is still in a free trial
Whether the annual contract has started
The subscription-renewal date
Whether the plan was purchased through Apple or Google
The exact agreement accepted at signup

Open the agreement emailed at signup before contacting Houzz.

Canceling a Houzz Pro Free Trial

For a trial started on a desktop computer:

Sign in to Houzz Pro.
Select the Settings icon.
Select Subscriptions.
Select Manage My Subscriptions.
Select the option to submit a cancellation request.
Confirm the cancellation.
Save the confirmation.

A trial purchased through an iPhone or Android device generally must be canceled through the applicable app-store subscription settings.

Deleting the Houzz Pro app does not cancel the subscription.

Houzz Pro Seven-Day Grace Period

Houzz’s current cancellation guidance says customers who fail to cancel before the free trial ends may receive a seven-day grace period after the trial converts to an annual contract.

When cancellation occurs during that seven-day period:

The customer may be charged for one month.
The remaining annual-contract balance may be canceled.
Houzz Pro access may continue during the paid month.

Submit the cancellation promptly and obtain written confirmation.

Canceling Houzz Pro Auto-Renewal

Houzz currently requires the non-renewal request to be submitted at least 30 days before the next contract renewal.

Canceling auto-renewal:

Does not immediately end the current contract.
Does not remove the obligation to complete the existing term.
Prevents the plan from renewing for another contract period when processed correctly.

Submit the request through subscription settings, the official cancellation form, the account manager or Houzz Pro support.

Save:

The request date
The current contract expiration date
The confirmation email
The support case number

Canceling Houzz Pro Mid-Contract

Houzz states that most annual plans cannot be canceled early.

When requesting an exception, provide:

The contract and signup date
The promised services
The problem experienced
Previous support cases
The requested cancellation or plan change

A financial hardship, lack of use or dissatisfaction does not automatically invalidate an annual agreement.

Ask whether Houzz can offer:

A lower plan
A feature adjustment
Training
Account credit
Another negotiated resolution

Do not rely on a telephone conversation alone. Request written confirmation of any contract change.

Houzz Pro Billing and Renewal Complaints

Professionals may contact Houzz because:

A free trial converted to a paid annual plan.
An annual contract automatically renewed.
A non-renewal request was not processed.
The wrong plan or amount was charged.
A payment continued after a cancellation request.
The customer did not understand that the agreement was annual.
Advertising or lead services did not meet expectations.

Before contacting support:

Locate the original agreement.
Review the contract term.
Check the renewal notice.
Review the cancellation deadline.
Collect emails, chat transcripts and account-manager messages.
Save billing statements.

Ask for the exact contract provision supporting the charge.

Charged After Requesting Houzz Pro Cancellation

Confirm:

Whether you canceled immediately or only stopped auto-renewal.
Whether the request was submitted at least 30 days before renewal.

Whether the current annual term remained active.
Whether the plan was purchased through Apple or Google.
Whether a written confirmation was received.

Call Houzz Pro support and provide the confirmation or case number.

Houzz Pro Technical Problems

Houzz Pro support can assist with:

Login and account access
Estimates and proposals
Invoices
Online payments
Customer records
Schedules and tasks
3D floor plans
Takeoffs
QuickBooks integration
Mobile-app issues
Website and profile features

Before contacting support:

Record the exact error message.
Take screenshots.
Confirm the browser or app version.
Test another browser or device.
Determine whether the issue affects one project or the complete account.
Check user permissions.

Do not include client payment details or private project information in a public Houzz discussion.

Houzz Account and Profile Problems

General Houzz Community Support can assist with:

Login and password problems
Homeowner profiles
Professional profiles
Duplicate profiles
Incorrect business information
Reviews
Photos and projects
Community discussions
Account deletion
Privacy requests

Submit a request through the official Houzz support form and include the profile or content URL.

Houzz Login Problems

Try:

Confirm the email address used for the account.
Use the password-reset option.
Check spam and junk folders.
Try signing in through the original Google, Apple or email method.
Clear browser cookies.
Try a different browser or device.
Submit a Community Support request.

Do not create another professional profile until Houzz confirms that the original account cannot be recovered.

How to Delete a Houzz Account

Before deleting an account:

Download or save important photos and project information.
Cancel or address any Houzz Pro subscription.
Resolve outstanding Shop Houzz orders.
Review pending invoice payments.
Save support records.

Account deletion does not automatically:

Cancel an annual Houzz Pro contract
Stop an app-store subscription
Cancel a Shop Houzz order
Resolve an unpaid professional invoice

Use Houzz Settings or contact Community Support for deletion assistance.

Houzz Professional Profile and Review Disputes

A professional may contact Houzz because:

A review appears to involve another business.
The reviewer was not a customer.
The review contains private information.
The review violates Houzz policies.
A duplicate business profile exists.
Business information is incorrect.

Provide:

The profile URL
The review URL
A concise explanation
Relevant project or customer records
The specific policy believed to have been violated

Disagreeing with a negative opinion does not necessarily mean that Houzz will remove the review.

Respond professionally and avoid publishing private customer information.

Hiring a Contractor or Designer Through Houzz

Houzz helps homeowners locate and communicate with independent home professionals.

Houzz generally is not the contractor, designer or party performing the remodeling work.

Before hiring a professional:

Verify the business license.
Verify insurance.
Check who actually holds the license.
Review complaint and disciplinary records.
Contact recent references.
Use a detailed written contract.
Confirm permit responsibility.
Use milestone payments rather than large undocumented advances.

A high Houzz rating or badge should not replace independent license, insurance and reference checks.

Complaint About a Houzz Professional

Start with:

Reviewing the signed contract.
Documenting the work and disputed terms.
Sending a written request for correction.
Following the contract’s notice and dispute procedure.
Contacting the appropriate licensing board or regulator when necessary.

Houzz may review profile or platform-policy concerns, but it may not be responsible for forcing an independent contractor to refund money or complete work.

Payments to a Professional Through Houzz

Houzz Pro may allow a homeowner or client to pay an invoice issued by a professional.

Before paying:

Confirm the professional and project.
Review the invoice.
Verify the payment amount.
Confirm the milestone or work completed.
Save the payment receipt.

A dispute about the quality, schedule or scope of the professional’s work may remain a dispute between the client and professional even when the payment was processed through the Houzz platform.

Report unauthorized payment activity promptly to Houzz, the professional and the financial institution.

Unauthorized Houzz Charges

A Houzz-related charge may involve:

A Shop Houzz merchandise order
A Houzz Pro subscription
A renewed annual contract
An Apple or Google mobile subscription
An invoice paid to a home professional
A product or service purchased by another authorized account user

Before reporting fraud:

Review the Houzz and Shop Houzz accounts.
Review the Houzz Pro subscription page.
Check Apple and Google subscriptions.
Check project invoices and professional payments.
Ask authorized employees or household members.

If the charge remains unauthorized:

Change the Houzz password.
Change the connected email password.
Contact the correct Houzz, Houzz Pro or Shop Houzz support team.
Contact the card issuer or bank.
Retain all case numbers and supporting documents.

Houzz Scams and Fake Support Numbers

Be cautious of people claiming:

A Houzz account must be upgraded immediately.
A contractor lead requires an advance fee outside Houzz.
A refund can be released only after buying gift cards.

A representative needs remote access to the computer.
A verification code must be shared.
A product refund requires a cryptocurrency payment.

Use Houzz.com, Pro.Houzz.com or ShopHouzz.com to initiate support.

Do not provide:

Your password
A verification code
Remote access to your device
Complete payment-card information
Gift-card numbers

How to Escalate a Houzz Complaint

Identify the responsible organization. General Houzz, Houzz Pro and Shop Houzz use separate support systems.
Use the account-connected support method. This connects the complaint to the profile, subscription or order.
Gather evidence. Save agreements, order details, photographs, invoices, renewal notices and chat transcripts.

Request a case number. Record the support date and promised action.
State the requested resolution. Ask clearly for a return, refund, technical correction, cancellation or profile review.
Follow up through the same case. Avoid creating several conflicting support requests.

Ask for additional review. Request an account manager or supervisor when appropriate.
Contact the financial provider when necessary. Report truly unauthorized charges promptly.

Information to Include in a Houzz Complaint

Include:

The Houzz product or service involved
A partially masked order or account number
The transaction or incident date
A concise timeline
Previous support case numbers
Photographs or documents
The exact resolution requested

Do not include passwords, full payment numbers, private client information, access codes or sensitive project details in a public review.

Houzz Customer Reviews and Complaints

CustomerServiceNumbers.com does not currently have any submitted Houzz reviews. There is therefore not enough CSN review data to calculate a meaningful rating or identify verified customer-service trends.

The related CorporateOfficeHeadquarters.com Houzz page also does not currently have submitted reviews.

Useful review topics may include:

Shop Houzz delivery and returns
Damaged or incorrect merchandise
Refund processing
Houzz Pro annual contracts
Free-trial conversion
Automatic renewal
Subscription cancellation
Houzz Pro technical support
Professional profiles and reviews
Access to support representatives

These are common reasons someone may contact Houzz and should not be presented as verified CSN complaint trends until customers submit their experiences.

What to Include in Your Houzz Review

A useful review should explain:

Whether the issue involved Houzz, Houzz Pro or Shop Houzz
The order, product, profile or subscription involved
The date the problem began
Which support channel was used
Whether a case number was provided
What resolution was promised
How long the process took
Whether the complaint was ultimately resolved

Houzz Customer Service Frequently Asked Questions

What is Houzz’s customer-service phone number?

Houzz does not currently publish one universal telephone number for general homeowner, account, profile and community support. Use Houzz’s official Community Support form.

Is 1-800-368-4268 still Houzz’s customer-service number?

The number appears in older Houzz discussions and profiles, but it is not currently published on Houzz’s main official support pages. Use the current online support system.

What is the Houzz Pro support number?

Call 1-833-452-3779. Houzz Pro support is generally available Monday through Friday, 6 a.m. to 5 p.m. Pacific Time.

What is the Houzz Pro cancellation number?

Houzz’s current cancellation instructions publish 1-888-316-6960 for subscription support.

How do I cancel Houzz Pro?

Open Settings, select Subscriptions and then Manage My Subscriptions. Submit the cancellation or non-renewal request and save the confirmation.

Can I cancel Houzz Pro during an annual contract?

Most Houzz Pro plans are 12-month contracts and ordinarily cannot be canceled early. Review the agreement and contact Houzz Pro support to discuss the account.

How far ahead must I cancel Houzz Pro auto-renewal?

Houzz currently requires a non-renewal request at least 30 days before the contract-renewal date.

What happens if I forget to cancel the Houzz Pro free trial?

Houzz currently describes a seven-day grace period after a trial converts to an annual contract. The customer may be charged for one month but may avoid the remaining annual obligation when cancellation is completed within that period.

Who handles Shop Houzz orders?

Shop Houzz orders placed on or after August 5, 2025, are operated and serviced by Cart.com Holdings 2 LLC through Shop Houzz.

How long do I have to return a Shop Houzz order?

Most eligible products can be returned within 30 days. Damage involving freight-delivered products generally must be reported within five days.

Does Shop Houzz charge return shipping?

Return shipping may be deducted when the return is based on customer preference. Shop Houzz or the seller is generally responsible when the product arrived damaged, defective, incorrect or incomplete.

How long does a Shop Houzz refund take?

After the return is received, inspected and processed, Shop Houzz says the refund may require another three to five business days to appear.

How do I contact Houzz about a professional profile?

Submit a Houzz Community Support request and include the professional-profile URL and an explanation of the problem.

How do I delete a Houzz account?

Use Houzz Settings or submit a support request. Account deletion does not automatically cancel a Houzz Pro contract or Shop Houzz order.

Where is Houzz headquartered?

Houzz identifies itself as headquartered in Palo Alto, California. Its current privacy policy uses a West Hollywood, California mailing address for privacy correspondence.

How Houzz Compares With Other Home Platforms

Wayfair customer service: Focuses primarily on online furniture, home-decor and appliance sales.
Home Depot customer service: Offers retail stores, online orders, building materials, appliances, rentals and installation services.
Lowe’s customer service: Provides home-improvement retail, appliances, delivery, installation and professional services.

Houzz differs because it combines home-design inspiration, professional profiles, project tools, software and a licensed shopping marketplace.

When comparing services, consider whether the company is the seller, software provider, contractor or marketplace; the return rules; subscription terms; contract length; and access to support.

Related Houzz and Consumer Help Pages

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004.

We are an independent consumer-help website and are not owned or operated by Houzz Inc., Houzz Pro, Shop Houzz, Cart.com Holdings 2 LLC or any professional listed on Houzz.

Because Houzz now uses separate support systems, we distinguish between general Houzz account support, Houzz Pro subscriptions and Shop Houzz merchandise orders.

Our goal is to help consumers identify the responsible organization, understand return and subscription rules, document complaints and report whether the company resolved the issue.

Share Your Houzz Customer Service Experience

Have you contacted Houzz about an account, professional profile, review, Shop Houzz order, damaged product, return, refund, Houzz Pro subscription, free trial, annual renewal, cancellation or software problem?

Leave a review below and explain which Houzz service was involved, which support method you used, whether a case number was provided, what resolution was promised, how long the process took and whether the issue was ultimately resolved.

Do not include passwords, verification codes, complete payment-card numbers, private client information, contractor access details, home addresses or other sensitive information.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Houzz Inc., Houzz Pro, Shop Houzz, Cart.com Holdings 2 LLC or any professional listed on Houzz. Houzz does not provide customer support through this website.

Shop Houzz orders placed on or after August 5, 2025, are operated and serviced by Cart.com Holdings 2 LLC according to Shop Houzz’s terms and policies.

Contact information and support links are provided to help consumers reach the responsible organization directly. Reviews and complaints reflect the experiences and opinions of individual contributors.

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