Overstock Customer Service Phone Number, Returns & Reviews

Use this page to contact Overstock customer service for online orders, returns, refunds, missing parts, shipping issues, damaged items, account help, credit-card routing, complaints, and customer reviews. Overstock.com is an online retailer focused on furniture, rugs, patio items, lighting, home decor, bedding, apparel, jewelry, watches, and other home and lifestyle products.

Overstock Customer Service Phone Number and Contact Options

• Overstock Customer Service Phone: 1-833-895-1554
• Customer Service Hours: Monday through Friday, 10 a.m. to 8 p.m. EST; Saturday and Sunday, 9 a.m. to 7 p.m. EST
• Overstock Help Center: Overstock Help Center
• Contact Customer Care: Overstock Contact Support
• Track an Order: Overstock Order Tracking Help
• Returns Help: How to Return an Item
• Corporate / Company Contact Phone: 1-800-843-2446
• Corporate Address: Bed Bath & Beyond, Inc., 433 W Ascension Way, Suite 300, Murray, UT 84123
• Official Website: Overstock.com
• Parent / Corporate Brand: Bed Bath & Beyond, Inc.

Choose the Correct Overstock Support Route

Overstock support depends on whether your issue involves an order, return, refund, delivery, missing part, damaged item, oversized furniture, credit-card account, app problem, or account security concern.

• Order status or tracking: Use your Overstock account, order confirmation email, or the order-tracking help page.
• Canceling an order: Use Overstock’s cancellation help as soon as possible. Orders may move into processing quickly, so cancellation may not always be available.
• Return request: Start through Overstock’s self-service return system or contact Customer Care.
• Refund question: Check the refund policy and contact Customer Care with your order number and return tracking details.
• Missing parts: Use Overstock’s missing-parts help route and have your order number, item name, and photos ready.
• Oversized or damaged furniture: Contact Customer Care promptly and keep the packaging, delivery notes, and photos of the damage.
• Overstock Credit Card questions: Contact Bread Financial / Comenity for card payments, billing, financing, statements, or credit-card account help.
• Account login or security issue: Use the Help Center and official account/security resources. Do not share passwords or payment details by public review.
• Marketplace or seller issue: Save seller messages, order details, and return instructions before contacting Overstock.

Information To Have Ready Before Contacting Overstock

Before calling or using Overstock’s Help Center, gather the details that apply to your issue:

• Order number, confirmation email, or account email address
• Item name, SKU, product page, brand, color, size, and quantity
• Delivery date, tracking number, carrier name, and delivery photos if available
• Photos of damage, missing parts, incorrect items, labels, packaging, or assembly hardware if support requests them
• Return authorization, return label, or return tracking number if already started
• Refund amount, billing date, and payment method, without sharing full card details publicly
• Seller, marketplace, or third-party fulfillment details if shown on the order
• App version, device type, browser, and error message for website or app issues
• Prior case number, chat transcript, email thread, or representative name if available
• A short summary of the issue and the resolution you are requesting

For public reviews, do not post your full order number, tracking number, return label, home address, phone number, email address, payment details, credit-card account details, account screenshots, or delivery photos that reveal private information.

Common Reasons Customers Contact Overstock

• Order status, shipping delays, tracking problems, or delivery issues
• Missing packages, damaged boxes, wrong items, or incomplete deliveries
• Missing furniture parts, hardware, assembly instructions, or product manuals
• Returns, return labels, return shipping costs, and refund timing
• Oversized furniture delivery, damage, defects, or pickup issues
• Cancellation requests after placing an order
• Product quality, warranty, seller, or marketplace questions
• Account login, password reset, app problems, or website errors
• Overstock Credit Card payments, financing, card benefits, or billing questions
• Complaints about customer-service response, refunds, return denials, shipping, or product condition

Orders, Shipping, Tracking, and Delivery Problems

If your Overstock order is delayed, missing, marked delivered but not received, or split into multiple shipments, start with your Overstock account and the order-tracking help page. Keep the order confirmation, tracking number, carrier details, delivery photos, and any carrier messages.

• Track Your Overstock Order
• Overstock Help Center
• Contact Overstock Customer Care

Canceling an Overstock Order

Overstock orders may move into processing quickly. If you need to cancel, use Overstock’s cancellation help as soon as possible and check whether the order is still eligible for cancellation. If cancellation is not available, you may need to use the return process after the item is delivered.

• Can I Cancel My Order?
• Overstock Standard Return Policy

Returns, Refunds, and Return Shipping

Overstock returns usually start through the self-service return system or Customer Care. Return eligibility, refund timing, return shipping costs, and product-specific exceptions may vary by item, seller, condition, delivery method, and reason for return. Review the return policy before sending anything back.

• How to Return an Item
• Standard Return Policy
• Refund Policy
• Product-Specific Return Policies

Do not ship back items without following Overstock’s return instructions. Keep your return label, tracking number, packaging photos, and refund confirmation until the issue is resolved.

Oversized Items, Furniture Damage, and Missing Parts

For oversized furniture, damaged deliveries, missing parts, or product defects, contact Overstock Customer Care promptly. Keep all packaging, delivery paperwork, photos of the box, photos of the damaged item, and a list of missing parts or hardware. Large furniture and oversized items may have different return, pickup, inspection, or damage-reporting requirements than smaller items.

• Oversized Item Return Policy
• Missing Parts Help
• Contact Overstock Customer Care

Product Quality, Warranty, and Seller Issues

Some Overstock products may be sold by third-party sellers or may have manufacturer-specific warranty terms. If your issue involves product quality, a seller response, warranty paperwork, parts, assembly, instructions, or product condition, keep the product page, order details, photos, seller messages, and any manufacturer warranty documents.

CustomerServiceNumbers.com does not decide warranty coverage, refund eligibility, seller liability, or product-safety questions. Contact Overstock, the seller, the manufacturer, your card issuer, your insurer, a consumer agency, or a qualified professional through official channels when appropriate.

Overstock Credit Card and Financing Questions

The current Overstock Credit Card is issued by Comenity Capital Bank, a Bread Financial company. Use Bread Financial or Comenity support for payments, billing, statements, financing, credit-card applications, account access, fraud alerts, or credit-card disputes. Do not post credit-card numbers, account screenshots, statement balances, or banking information in a public review.

• Overstock Credit Card Information
• Bread Financial Overstock Credit Card Support: 1-800-377-1263
• TDD/TTY: 1-888-819-1918

CustomerServiceNumbers.com does not provide banking, credit, debt, legal, chargeback, or financial advice. Contact Bread Financial, Comenity, your bank, your card issuer, a consumer agency, or a qualified professional for those issues.

App, Account, Privacy, and Security Help

If you cannot log in, your order history looks wrong, your account email has changed, or you believe someone accessed your account without permission, use Overstock’s Help Center and official security resources. Change your password, review saved payment methods, and contact your bank or card issuer if you see unauthorized activity.

• Overstock Privacy and Security Policy
• Protect Yourself From Fraud and Scams
• Overstock.com

Fraud, Scam, and Safe Review Tips

When contacting Overstock or leaving a public review, protect your private information. Do not post full order numbers, passwords, payment-card details, account screenshots, tracking numbers, delivery addresses, return labels, credit-card account details, or private chat transcripts. If you receive a suspicious email, text, ad, social message, or website claiming to be Overstock, use Overstock.com, the official Help Center, or the verified customer-service number instead of clicking unknown links.

• FTC: How to Recognize and Avoid Phishing Scams
• USA.gov Scams and Fraud Resources

How to Escalate an Overstock Complaint

If your Overstock issue is not resolved after the first contact, keep your complaint organized and use the correct support route.

1. Confirm whether the issue involves an order, return, refund, oversized item, damaged item, missing parts, seller, credit card, account, or delivery carrier.
2. Call Overstock Customer Care at 1-833-895-1554 or use the Help Center contact form.
3. Save the order confirmation, tracking number, delivery photos, return label, refund confirmation, screenshots, and support messages.
4. Ask for a case number, written confirmation, return authorization, refund timeline, or next step.
5. For credit-card issues, contact Bread Financial / Comenity or your card issuer through official channels.
6. For shipping-carrier problems, contact the carrier and Overstock with the same tracking details.
7. For unresolved billing, fraud, warranty, product-safety, or legal issues, contact the appropriate company, bank, agency, or qualified professional.

Overstock Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently invites customers to share reviews about Overstock customer service. Useful reviews may discuss online orders, delivery, returns, refunds, missing parts, damaged furniture, oversized items, customer-care response times, account problems, app issues, credit-card routing, seller issues, and complaint outcomes.

Please keep your review focused on your customer-service experience. Do not include private information, order numbers, tracking numbers, home addresses, payment details, credit-card account information, photos of receipts, return labels, or account screenshots in a public review.

Frequently Asked Questions About Overstock Customer Service

What is the Overstock customer service phone number?

Overstock customer service can be reached at 1-833-895-1554.

What are Overstock customer service hours?

Overstock’s Help Center lists customer-service hours as Monday through Friday, 10 a.m. to 8 p.m. EST, and Saturday through Sunday, 9 a.m. to 7 p.m. EST.

Is 1-800-843-2446 still an Overstock number?

1-800-843-2446 appears on Bed Bath & Beyond, Inc. company contact materials, but Overstock’s current customer-care Help Center lists 1-833-895-1554 as the Overstock customer-service phone number.

How do I return an Overstock item?

Start through Overstock’s self-service return process or contact Customer Care. Review the standard return policy and product-specific return policies before shipping anything back.

How do I cancel an Overstock order?

Use Overstock’s cancellation help as soon as possible. If the order has already moved into processing or shipment, cancellation may not be available and you may need to use the return process.

What should I do if my Overstock item arrived damaged?

Take photos of the item, packaging, label, and damage. Contact Overstock Customer Care promptly and keep the packaging until support explains the next step.

What should I do if my Overstock order is missing parts?

Use Overstock’s missing-parts help route or contact Customer Care. Have the order number, item name, part list, and photos ready.

Who handles the Overstock Credit Card?

The current Overstock Credit Card is issued by Comenity Capital Bank, a Bread Financial company. For card payments, statements, financing, or account help, contact Bread Financial / Comenity through the official credit-card support route.

Where is Overstock’s corporate office?

Overstock is part of Bed Bath & Beyond, Inc., which lists its corporate address as 433 W Ascension Way, Suite 300, Murray, UT 84123. The older Midvale, Utah headquarters address should be treated as outdated for current corporate-contact purposes.

Is Overstock the same as Bed Bath & Beyond?

Overstock is now part of Bed Bath & Beyond, Inc.’s family of brands, which includes Overstock, Bed Bath & Beyond, buybuy BABY, and other related home retail brands. Use the Overstock Help Center for Overstock.com order and customer-service issues.

Related Resources

Customers comparing online home, furniture, and retail support options may also find these CustomerServiceNumbers.com pages useful: Wayfair Customer Service, Amazon Customer Service, Walmart Customer Service, Target Customer Service, and Bed Bath & Beyond Customer Service. For corporate-level information, see Overstock Corporate Office Headquarters.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Overstock, Bed Bath & Beyond, Inc., Bread Financial, Comenity Capital Bank, any seller, any delivery carrier, or any manufacturer.

Share Your Experience With Overstock

Have you contacted Overstock about an order, return, refund, missing part, damaged item, oversized delivery, app issue, account problem, credit-card question, warranty issue, seller problem, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, tracking numbers, addresses, payment details, credit-card information, return labels, photos of receipts, or account screenshots in your public review.

Page Update Note

This Overstock customer service page was updated on July 1, 2026, to verify the current Overstock customer-service phone number, support hours, corporate address, Bed Bath & Beyond, Inc. ownership context, return and refund resources, oversized-item guidance, credit-card routing, fraud/security resources, related COH page, and live CSN review status.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Overstock, Bed Bath & Beyond, Inc., Bread Financial, Comenity Capital Bank, any seller, delivery carrier, manufacturer, bank, card issuer, or consumer agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For returns, refunds, warranties, product safety, credit-card disputes, fraud, banking, legal, financial, shipping, delivery, or privacy questions, contact Overstock, the seller, the manufacturer, the carrier, Bread Financial, Comenity, your bank, your card issuer, a consumer agency, or a qualified professional through official channels.