Use this page to contact Abercrombie & Fitch customer service for online orders, store purchases, returns, exchanges, shipping, tracking, gift cards, myAbercrombie rewards, account help, complaints, and customer reviews. Abercrombie & Fitch is an apparel and accessories brand owned by Abercrombie & Fitch Co., which also owns abercrombie kids and Hollister.
Abercrombie & Fitch Customer Service Phone Number and Contact Options
- U.S. Customer Service Phone: 1-866-681-3115
- Customer Service Email: abercrombie@abercrombie.com
- Customer Help: Abercrombie Help Center
- Chat Support: Available through the Abercrombie Help Center
- Track an Order: Track My Order
- Start a Return: Online Returns & Exchanges
- Shipping & Handling: Abercrombie Shipping Help
- Gift Card Balance: Check Gift Card Balance
- myAbercrombie FAQ: myAbercrombie Loyalty Help
- Store Locator: Find an Abercrombie Store
- Corporate / Global Home Office: Abercrombie & Fitch Co., 6301 Fitch Path, New Albany, OH 43054
- Corporate Phone: 614-283-6500
- Official Website: Abercrombie.com
Choose the Correct Abercrombie & Fitch Support Route
Abercrombie support depends on whether your issue involves an online order, store purchase, return, exchange, gift card, myAbercrombie reward, account login, shipping, delivery, product quality, brand protection, accessibility, or corporate contact.
- Online order, return, exchange, shipping, or tracking issue: Use the Abercrombie Help Center or call 1-866-681-3115.
- Missing, wrong, or damaged item: Use Order Help and contact customer service within the time frame shown in Abercrombie’s current help resources.
- Store purchase or in-store experience: Contact the store first when possible, then use customer service if the issue remains unresolved.
- Gift card or e-gift card problem: Use the gift card balance and customer-service routes, and keep the card number private.
- myAbercrombie rewards issue: Use the myAbercrombie FAQ or contact customer service with your receipt and account email.
- Account login, password, or profile issue: Use Abercrombie.com account tools or customer service.
- Accessibility issue: Use the accessibility route on Abercrombie.com and describe the page, feature, device, and assistive technology involved.
- Careers, investor relations, public relations, sustainability, or corporate inquiry: Use Abercrombie & Fitch Co.’s corporate contact page rather than retail customer service.
Information To Have Ready Before Contacting Abercrombie
Before calling, chatting, emailing, starting a return, or filing a complaint, gather the details that apply to your issue:
- Order number, confirmation email, or look-up information
- Name, email address, phone number, and billing or shipping ZIP code used on the order
- Tracking number, carrier, delivery date, or shipping issue details
- Product name, SKU, size, color, quantity, and product page if available
- Receipt, store location, purchase date, and register details for in-store purchases
- Return label, return tracking number, return authorization, or exchange details if already started
- Gift card number only through official private support channels
- myAbercrombie account email, points issue, reward amount, and receipt if relevant
- Photos of damaged merchandise, packaging, or tags if customer service requests them
- A short summary of the issue and the resolution you are requesting
For public reviews, do not post order numbers, tracking numbers, gift card numbers, return labels, payment details, home addresses, phone numbers, emails, account screenshots, loyalty screenshots, or photos that reveal private documents.
Common Reasons Customers Contact Abercrombie & Fitch
- Online order status, delivery delays, missing packages, and tracking problems
- Returns, exchanges, refund timing, store returns, and online return labels
- Wrong items, missing items, damaged items, or quality concerns
- Gift cards, e-gift cards, balance checks, and card redemption issues
- myAbercrombie points, rewards, VIP benefits, missing welcome offers, and account questions
- Store experience, store pickup, store availability, fitting-room issues, or associate follow-up
- Promotions, coupons, sale prices, clearance items, and offer exclusions
- Account login, password reset, app, profile, email, and text-message preferences
- Brand protection, suspicious websites, counterfeit offers, fake ads, and phishing messages
- Complaints about customer-service response, refund delays, sizing, order accuracy, or shipping
Online Orders, Shipping, and Tracking
For online order questions, start with Abercrombie’s Help Center. You can track an order, look up an order, review shipping information, and contact customer service if the order is missing, delayed, damaged, or incorrect.
If a shipment is missing, damaged, or marked delivered but not received, keep the tracking number, order confirmation, delivery address, and carrier details until the issue is resolved.
Returns, Exchanges, Refunds, and Store Returns
Abercrombie’s help center provides routes to start an online return, track a return, and review current return and exchange rules. Return eligibility can depend on the purchase date, product type, condition, proof of purchase, country, payment method, and current policy.
Do not send items back without following Abercrombie’s current return instructions. Keep your return label, return tracking number, receipt, order number, and refund messages until the refund or exchange is complete.
Wrong Item, Missing Item, Damaged Item, or Quality Concern
If your order arrived with a missing item, wrong size, wrong color, damaged merchandise, quality issue, or incomplete shipment, use the Help Center or call customer service. Keep the packaging, packing slip, order confirmation, tags, photos, and delivery details.
- Issue With My Existing Order
- Quality of Merchandise
- Customer Service: 1-866-681-3115
Gift Cards, E-Gift Cards, and Balance Questions
Gift card and e-gift card questions should be handled through Abercrombie’s official gift card resources. Do not post gift card numbers, PINs, screenshots, or balance details in a public review.
- Check Gift Card Balance
- Abercrombie Gift Card Help
- Customer Service: 1-866-681-3115
myAbercrombie Rewards, Points, and Account Help
Abercrombie’s loyalty program, myAbercrombie, has separate rules for points, rewards, VIP benefits, welcome offers, account lookup, reward redemption, and missing points. Abercrombie says customers can contact myAbercrombie customer service at abercrombie@abercrombie.com or 1-866-681-3115 with questions.
For missing rewards or points, have your receipt, account email, purchase date, store location, order number, and myAbercrombie account details ready.
Store Purchases, Store Locator, and Local Store Issues
If your issue involves a store visit, associate interaction, store return, store pickup, item availability, fitting-room issue, receipt lookup, or local manager follow-up, start with the store where the purchase or visit happened. If the issue remains unresolved, contact Abercrombie customer service with the store location, date, time, receipt, and summary.
Promotions, Clearance, Coupons, and Sale Terms
Promotion and sale rules can depend on product category, purchase date, channel, country, clearance status, coupon terms, app-only offer, member pricing, and exclusions. Before contacting support, save screenshots of the offer, product page, cart, checkout total, email offer, and final receipt.
CustomerServiceNumbers.com does not decide promotion eligibility, price adjustments, refund eligibility, exchange eligibility, or legal rights.
Accessibility, Privacy, Emails, and Text Messages
Abercrombie provides website accessibility, privacy, email, text-message, and account-preference resources. If you have trouble using the site, describe the page, device, browser, assistive technology, and the action you were trying to complete.
Do not post account screenshots, order history, private addresses, gift card details, payment details, loyalty details, or personal contact information in a public review.
Brand Protection, Fake Sites, and Scam Warnings
If you see a suspicious Abercrombie ad, fake website, fake coupon, fake clearance sale, fake job offer, fake influencer message, or phishing email, do not provide payment information or account credentials. Use Abercrombie.com and official Abercrombie & Fitch Co. routes to verify the offer before ordering or responding.
When reporting a suspicious site or message, save screenshots and links, but do not post your payment details, passwords, order numbers, or private contact information publicly.
Careers, Human Resources, Public Relations, and Investor Relations
Retail customer service is separate from corporate and investor contacts. Abercrombie & Fitch Co. lists separate corporate routes for careers, public relations, investor relations, global giving, inclusion and diversity, and sustainability.
- Abercrombie & Fitch Co. Corporate Contact Page
- Human Resources: Careers@anfcorp.com
- Public Relations: 614-283-6192
- Investor Relations: 614-283-6751
How to Escalate an Abercrombie & Fitch Complaint
If your Abercrombie issue is not resolved after the first contact, keep your complaint organized and use the correct route.
- Identify whether the issue involves an online order, store purchase, return, exchange, gift card, myAbercrombie reward, shipping, account login, quality concern, accessibility issue, or privacy request.
- Use Abercrombie’s Help Center, chat route, email abercrombie@abercrombie.com, or call 1-866-681-3115.
- For online orders, include the order number, delivery details, product information, photos, and support history.
- For returns or exchanges, follow the official return process and keep the return tracking number.
- For store issues, include the store location, date, time, receipt details, and names only when appropriate.
- Save receipts, emails, chats, screenshots, return labels, tracking numbers, case numbers, and written responses.
- Ask for a case number, written explanation, refund timeline, replacement route, store follow-up, return status, or next step.
Abercrombie & Fitch Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently invites customers to share reviews about Abercrombie & Fitch customer service. Useful reviews may discuss online orders, shipping, returns, exchanges, refund timing, gift cards, myAbercrombie rewards, store experiences, customer-service response, quality concerns, account issues, and complaint outcomes.
Please keep your review focused on your customer-service experience. Do not include order numbers, tracking numbers, return labels, gift card numbers, payment information, addresses, phone numbers, emails, account screenshots, loyalty screenshots, or private employee information in a public review.
Frequently Asked Questions About Abercrombie & Fitch Customer Service
What is the Abercrombie & Fitch customer service phone number?
Abercrombie & Fitch lists U.S. customer service at 1-866-681-3115.
How do I email Abercrombie customer service?
Abercrombie & Fitch Co. lists customer service email at abercrombie@abercrombie.com.
How do I track an Abercrombie order?
Use the Track My Order link in Abercrombie’s Help Center. Have your order number, email address, and shipping ZIP code ready.
How do I start an Abercrombie return?
Use the Online Returns & Exchanges section in the Abercrombie Help Center and follow the current return instructions for your order.
How do I contact Abercrombie about a missing or wrong item?
Use Order Help or call customer service. Keep the order number, packing slip, photos, product details, and delivery information.
How do I check an Abercrombie gift card balance?
Use Abercrombie’s official gift card balance page or contact customer service. Do not post gift card numbers or PINs in public reviews.
How do I contact Abercrombie about myAbercrombie rewards?
Use the myAbercrombie FAQ, email abercrombie@abercrombie.com, or call 1-866-681-3115 with your receipt and account information ready.
Where is Abercrombie & Fitch corporate headquarters?
Abercrombie & Fitch Co. lists its Global Home Office at 6301 Fitch Path, New Albany, OH 43054.
What is Abercrombie & Fitch corporate phone number?
Abercrombie & Fitch Co.’s corporate contact information lists 614-283-6500.
Is Abercrombie the same company as Hollister?
Abercrombie & Fitch and Hollister are separate retail brands owned by Abercrombie & Fitch Co. Use the correct brand’s customer-service route for your order or store issue.
Related Resources
Customers comparing clothing, fashion, and retail support options may also find these CustomerServiceNumbers.com pages useful: American Eagle Customer Service, Hollister Customer Service, Gap Customer Service, Old Navy Customer Service, Urban Outfitters Customer Service, and H&M Customer Service. For general customer review sharing, you can also visit ZeroStars.org.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has been helping consumers find customer-service contact information and share service experiences since 2004. We focus on clear contact details, support routing, complaint guidance, user reviews, and practical escalation tips. CustomerServiceNumbers.com is not affiliated with Abercrombie & Fitch, Abercrombie & Fitch Co., abercrombie kids, Hollister, Gilly Hicks, any store, any shipping carrier, any gift card provider, or any payment provider.
Share Your Experience With Abercrombie & Fitch
Have you contacted Abercrombie & Fitch about an online order, store purchase, return, exchange, refund, shipping issue, gift card, myAbercrombie reward, quality concern, missing item, account issue, accessibility problem, or complaint? Share your experience below to help other customers understand what to expect. Please do not include order numbers, tracking numbers, return labels, gift card numbers, payment details, addresses, phone numbers, emails, account screenshots, loyalty screenshots, or private employee information in your public review.
Page Update Note
This Abercrombie & Fitch customer service page was updated on July 1, 2026, to verify the current U.S. customer-service phone number, customer-service email, corporate address, help center routes, order tracking, returns, gift cards, myAbercrombie support, corporate contact information, related resources, and live CSN review status.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not affiliated with Abercrombie & Fitch, Abercrombie & Fitch Co., abercrombie kids, Hollister, Gilly Hicks, any Abercrombie store, shipping carrier, gift card provider, payment provider, bank, card issuer, or consumer agency. This page is provided for informational purposes to help customers find official customer-service routes and share reviews. For orders, returns, exchanges, refunds, gift cards, loyalty rewards, shipping disputes, store complaints, legal questions, payment disputes, privacy rights, accessibility concerns, or employment issues, contact Abercrombie & Fitch, the store, the carrier, your bank, your card issuer, a consumer agency, or another qualified official source through official channels.
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