Adobe Systems Customer Service

4 Responses

1. I sent you a message yesterday, that said that I could not open Adobe Photoshop Elements 14. I since have been able to open up Photoshop and use it. I am sorry if I caused you any problem.

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2. i DO NOT UNDERSTAND HOW YOUR COMPANY STAYS IN BUSINESS. YOU SUPPORT SUCK!!!! YOUR LIVE CHAT SUCKS!!!. YOU LITERALLY SPEND HOURS ON THE PHONE AND GET NOTHING ACCOMPLISHED OR’YOU GET SOMEONE WHO DOESN’T KNOW WHAT THEY ARE DOING OR YOU CANNOT GET ANYONE ON THE PHONE.. PERIOD, YOURS IS, BY FAR, THE WORST COMPANY ANYWHERE!!!!! I DOUBT IF YOU READ THESE COMMENTS, WHICH BY THE WAY NOT ONE IS POSITIVE.

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3. We use CS4 Extended on a mac computer, which has the Mavericks OS. When working with a jpeg image none of the eraser tools now work, though they worked perfectly the day before. The Photoshop preferences have been reset, the computer restarted, both opacity and tolerances have been used at various settings, there is only one layer, which is unlocked, the correct layer was chosen, both contiguous and discontiguous have been tried, Brush size checked, plus many other trouble shooting techniques have been unsuccessfully attempted.

   We tell everyone how superior Photoshop is as an editing tool. By this time I’m certain you are aware that your (supposed) customer service in the Philippines is EXTREMELY detrimental to the Adobe brand name. Even if you aren’t concerned with your customers or are not concerned about removing the bugs in Adobe products, you must realize the consequences of poor customer service and unresolved software bugs will eventually have a detrimental effect on Adobe’s worldwide business.

   Thank you

   Wayne Billings

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4. FOR !) DAYS YOU HAVE INTERUPTED MY WORK ON MY COMPUTER TO

   “INSTALL ADOBE FLASH PLAYER”.

   PLEASE STOP IT NOW !

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