Acura customers commonly need help with a vehicle warranty, unresolved dealer repair, safety recall, roadside emergency, AcuraLink subscription, in-car technology problem, finance or lease account, online vehicle order, missing replacement part, or complaint escalation. The correct support route depends on whether the issue belongs with an independently operated Acura dealer, Acura Client Relations, American Honda Finance Corporation, roadside assistance, or AcuraLink.
How to Contact Acura Customer Service
- Acura Client Relations: 1-800-382-2238
- Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific Time
- Email: acr@ahm.acura.com
- Email form and live chat: Acura Client Relations
- Recall assistance: 1-888-234-2138
- In-car technology support: 1-888-528-7876
- Roadside assistance: 1-800-594-8500
- AcuraLink support: 1-877-375-2638
- Acura Canada: 1-888-922-8729
- Official website: Acura.com
- Owner support: Acura Owners
Acura Client Relations assists with U.S. Acura vehicles. Non-U.S. customers should use the distributor or customer-relations office serving the country where the vehicle was sold.
Best Acura Support Route by Issue
- Maintenance, diagnosis, or repair: Contact an authorized Acura dealer’s service department.
- Warranty repair: Begin with an authorized Acura dealer and request a written diagnosis.
- Unresolved dealer or manufacturer concern: Open a case with Acura Client Relations.
- Safety recall: Call 1-888-234-2138 or use Acura’s VIN recall lookup.
- Breakdown or roadside emergency: Call 1-800-594-8500.
- Bluetooth, navigation, audio, or in-car technology: Call 1-888-528-7876.
- AcuraLink account or subscription: Call 1-877-375-2638.
- Loan, lease, payment, payoff, or statement: Use Acura Financial Services.
- Sales deposit, trade-in, or dealer-added product: Contact the selling dealer.
- Vehicle safety complaint: Contact Acura and report the concern to NHTSA when appropriate.
Information to Gather Before Contacting Acura
- The model, model year, and current mileage
- The VIN, provided privately
- The purchase or lease date
- The selling and servicing dealers
- The repair-order or invoice numbers
- The dates and mileage of each repair attempt
- The warning lights, symptoms, and diagnostic findings
- Photographs or video when safe and relevant
- The applicable warranty or Acura Care contract
- Recall or service-campaign information
- Any existing Acura case number
- The requested diagnosis, repair, reimbursement, review, or other resolution
Do not publish a complete VIN, license plate, home address, finance-account number, driver’s-license information, location history, passwords, verification codes, or unredacted service and sales documents in a public review.
Acura Dealer Versus Acura Client Relations
Authorized Acura dealerships are independently operated businesses. The local dealer is normally the first contact for:
- Vehicle diagnosis and repair
- Warranty inspection
- Recall completion
- Maintenance and parts
- Sales deposits and trade-ins
- Used and Certified Pre-Owned vehicle concerns
- Dealer-added accessories and protection products
- Loaner-vehicle availability
Acura Client Relations represents the manufacturer’s customer-relations function. It can document concerns, review manufacturer policies, communicate with the dealer, and escalate qualifying matters. It does not operate the dealership, diagnose a vehicle remotely, control every dealer charge, or guarantee a particular remedy.
How to Escalate a Dealer Complaint
- Speak with the service advisor or salesperson handling the transaction.
- Ask for the service manager, sales manager, or finance manager when appropriate.
- Request review by the dealership’s general manager.
- Keep repair orders, contracts, estimates, emails, and photographs.
- Ask the dealership to state its diagnosis and decision in writing.
- Call Acura Client Relations at 1-800-382-2238.
- Provide the dealer name, dates, mileage, repair history, and requested resolution.
- Retain the Acura case number and representative information.
- Follow up through the existing case rather than opening duplicate cases.
A complaint about a dealer sales practice is different from a manufacturer warranty claim. Clearly identify whether the dispute involves the dealership, the vehicle, Acura’s warranty, Acura Financial Services, or another company.
Acura Warranty Coverage
Current U.S. Acura vehicle pages generally list:
- New Vehicle Limited Warranty: 4 years or 50,000 miles
- Powertrain Limited Warranty: 6 years or 70,000 miles
- Rust Perforation Limited Warranty: 5 years with unlimited mileage
- Seat Belt Limited Warranty: 15 years or 150,000 miles
- Acura Genuine Accessories: Up to 4 years or 50,000 miles when installed under qualifying conditions
- Acura Total Luxury Care Roadside Assistance: 4 years or 50,000 miles
The exact warranty booklet supplied for the model year controls. Emissions, replacement parts, batteries, accessories, Certified Pre-Owned vehicles, tires, and Acura Care contracts have separate terms and exclusions.
What Acura’s New-Vehicle Warranty Covers
The New Vehicle Limited Warranty generally covers qualifying defects in materials or workmanship. It does not serve as prepaid maintenance, accident insurance, or coverage for every condition that occurs while the vehicle is owned.
Potential exclusions can include:
- Normal wear and maintenance
- Damage from accidents, collisions, or road hazards
- Improper repair or modification
- Aftermarket parts and accessories
- Abuse, racing, misuse, or neglect
- Environmental and cosmetic damage
- Damage caused by improper fluids or maintenance
- Conditions that do not result from a covered defect
Ask the dealer for a written explanation when coverage is denied. The written diagnosis, applicable warranty language, mileage, and repair history are important during escalation.
Original Tires and Replacement Parts
The original tires are generally covered by the tire manufacturer rather than Acura’s New Vehicle Limited Warranty. The Acura Owners site provides links to current tire-manufacturer warranty information.
Acura Genuine replacement parts and accessories may have separate warranties. Coverage can depend on where the part was purchased, who installed it, and whether it was installed at the time of the new-vehicle purchase.
Acura Certified Pre-Owned Vehicles
Certified Pre-Owned warranty coverage differs from new-vehicle coverage. Confirm:
- The Acura certification level
- The original in-service date
- The remaining new-vehicle warranty
- The certified warranty start date
- Powertrain and non-powertrain coverage
- Deductibles and exclusions
- Roadside and maintenance benefits
- Whether the certification documents match the vehicle
A dealer’s description of a used Acura as “certified” should be supported by official Acura Certified Pre-Owned paperwork.
Acura Safety Recalls
Use Acura’s official recall lookup and enter the complete 17-character VIN privately. A year-and-model search can show recalls affecting part of a vehicle population, but only a VIN search determines whether a specific vehicle has an open Acura recall in the database.
- Acura recall line: 1-888-234-2138
- Acura recall lookup: Acura Safety Recalls
- NHTSA Vehicle Safety Hotline: 1-888-327-4236
- Federal recall lookup: NHTSA Recalls
Authorized Acura dealers perform applicable safety-recall repairs without charge. Parts availability and appointment timing may vary. Ask the dealer whether the vehicle is safe to drive while waiting and request transportation information when the repair cannot be completed promptly.
Reporting a Vehicle Safety Concern
Stop driving and seek emergency assistance when a vehicle presents an immediate fire, braking, steering, airbag, fuel-leak, electrical, or other serious safety risk.
For a non-emergency safety concern:
- Document the date, mileage, warning lights, and conditions.
- Arrange an inspection by an authorized Acura dealer.
- Obtain the repair order and diagnosis.
- Open an Acura Client Relations case.
- Check the VIN for open recalls.
- Submit a factual complaint to NHTSA when appropriate.
Do not wait for an ordinary customer-service response when the vehicle is unsafe to operate.
Acura Roadside Assistance
Acura Total Luxury Care roadside assistance is available 24 hours a day at 1-800-594-8500 for qualifying vehicles.
Available services can include:
- Towing to the nearest Acura dealer
- Battery jump-starting
- Emergency fuel delivery
- Lockout assistance
- Flat-tire assistance
- Trip-planning or travel-related assistance under qualifying terms
Coverage limits and eligibility depend on the vehicle, warranty period, contract, location, and circumstances. Accident towing, off-road recovery, or service beyond the program limits can create additional charges.
AcuraLink Support and Subscriptions
AcuraLink provides connected-vehicle functions on supported vehicles. Depending on the model, equipment, subscription, cellular coverage, and package, features may include:
- Remote lock and unlock
- Remote engine start
- Vehicle-status information
- Roadside-assistance requests
- Automatic collision notification
- Emergency assistance
- Stolen-vehicle assistance
- Concierge and navigation functions
Call 1-877-375-2638 for AcuraLink enrollment, subscription, billing, account, or feature assistance. The availability and price of packages vary by vehicle and model year.
AcuraLink cannot function normally when the vehicle lacks a compatible system, an active subscription is required but inactive, cellular service is unavailable, or the vehicle has been disconnected from remote access.
In-Car Technology Support
Call 1-888-528-7876 for help with qualifying in-car technology questions, such as:
- Bluetooth pairing
- HandsFreeLink
- Navigation functions
- Audio and display features
- Radio and navigation security codes
- Compatible devices
- System updates
A hardware failure or repair may still require diagnosis by an authorized Acura dealer.
Acura Financial Services
Acura Financial Services is operated by American Honda Finance Corporation. It is separate from Acura Client Relations and the independently operated dealer.
Use the Acura Financial Services portal for:
- Monthly payments
- Automatic payments
- Statements and account history
- Payoff information
- Address and account updates
- Lease information
- End-of-term options
- Finance-account support
Acura Client Relations cannot normally process finance payments, change a lease balance, remove late charges, issue a payoff, or correct credit reporting.
Lease-End Support
Acura’s Lease Maturity Center currently publishes 1-866-777-6495, Monday through Friday from 8:00 a.m. to 6:00 p.m. local time.
Lease-end customers should review:
- Remaining payments
- Mileage allowance
- Wear-and-use requirements
- Vehicle inspection
- Purchase option
- Dealer-return appointment
- Keys, manuals, and maintenance records
- Vehicle Return Receipt
Returning a vehicle to a dealer does not automatically confirm that the finance account is closed. Retain the return receipt and notify the Lease Maturity Center.
Buying or Ordering an Acura
Participating dealers may support online vehicle configuration, deposits, trade-ins, finance applications, and purchase steps. The designated Acura dealer completes the sale and controls dealer-specific pricing, taxes, fees, trade-in terms, and optional products.
Acura’s online-order guidance says an order can generally be modified or canceled until a VIN is assigned. After a VIN is assigned, the customer must work with the dealer to cancel the order and request any deposit refund.
Vehicle Returns and Deposit Refunds
Acura does not publish one universal right to return a vehicle after purchase. State law and dealer policies vary.
Before paying a deposit, ask the dealer to state in writing:
- Whether the deposit is refundable
- The cancellation deadline
- What happens after a VIN is assigned
- Whether the vehicle is a special order
- Whether dealer-added equipment is refundable
- Any cancellation or restocking charge
Parts, accessories, apparel, and other products purchased from a dealer or third-party retailer are subject to that seller’s return policy.
Repair Delays and Backordered Parts
For an extended repair delay:
- Ask the dealer for the diagnosis and required part numbers.
- Request the parts-order date and current status.
- Ask whether the vehicle is safe to drive.
- Ask about loaner or alternative-transportation policies.
- Keep every repair order, even when no repair was completed.
- Open an Acura Client Relations case.
- Provide the case manager with updated dates and mileage.
Loaner vehicles and rental reimbursement are not automatically guaranteed for every repair. Coverage can depend on the warranty, Acura Care contract, dealer policy, parts delay, and case review.
Collision Repairs and Insurance Claims
Collision repairs are normally handled by the vehicle owner, insurer, and repair facility rather than Acura’s new-vehicle warranty.
Ask whether the repair facility:
- Uses Acura repair procedures
- Can perform required scans and calibrations
- Uses appropriate structural and restraint-system equipment
- Documents original-equipment and aftermarket parts
- Provides a written repair warranty
Acura Client Relations does not control an insurer’s payment decision or an independent collision shop’s schedule.
Privacy and Connected-Vehicle Data
Acura and American Honda services may process information such as:
- VIN and vehicle ownership
- Service and warranty records
- Vehicle operation and diagnostic data
- Geolocation and connected-service activity
- App and website usage
- Communications and uploaded photographs
- Finance information shared with affiliated companies under applicable terms
Use Acura’s official privacy tools for eligible access, deletion, correction, or opt-out requests. American Honda Finance Corporation maintains separate privacy practices for finance and lease accounts.
Before selling or returning a connected vehicle, remove personal devices, addresses, garage-door information, call history, app access, and saved account information according to the owner’s manual.
How to Escalate an Acura Complaint
- Identify whether the issue belongs to the dealer, Acura, Acura Financial Services, roadside assistance, or AcuraLink.
- Obtain the dealer’s written diagnosis or sales decision.
- Collect the relevant contracts, repair orders, and warranty documents.
- Call Acura Client Relations at 1-800-382-2238.
- Request and retain a case number.
- State the specific resolution requested.
- Reply through the existing case and document every update.
- Use the recall line or NHTSA for a safety issue.
- Use Acura Financial Services for loan or lease-account disputes.
- Review the warranty booklet and applicable state consumer remedies when the documented process remains unresolved.
Acura Corporate Office
American Honda Motor Co., Inc.
Acura Division / Acura Client Relations
1919 Torrance Boulevard
Torrance, CA 90501-2746
Corporate campus: 1-310-783-2000
Current Acura pages use internal mail-stop codes for Client Relations. Use the mail stop shown in current Acura correspondence or confirm it before sending important documents.
The Torrance address is an American Honda corporate and customer-relations location. It is not an Acura dealership, vehicle-return location, repair shop, parts warehouse, roadside dispatch center, or finance-payment address.
For more corporate information, visit the Acura Corporate Office page.
Company and Ownership Information
Acura is the luxury-vehicle brand of American Honda Motor Co., Inc. American Honda is part of Honda Motor Co., Ltd.
Eiji Fujimura is currently president and CEO of American Honda Motor Co., Inc. and Honda’s chief officer for North American regional operations.
Acura Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published Acura reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.
Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about vehicle quality, reliability, dealers, repairs, recalls, AcuraLink, financing, warranty coverage, or customer-service response times.
Frequently Asked Questions
What is Acura’s customer-service number?
Call 1-800-382-2238 Monday through Friday from 6:00 a.m. to 5:00 p.m. Pacific Time.
What is Acura’s customer-service email?
Email acr@ahm.acura.com or use the official Acura Client Relations form.
What is Acura’s recall number?
Call 1-888-234-2138.
What is Acura roadside assistance?
Call 1-800-594-8500 for qualifying 24/7 Acura Total Luxury Care roadside assistance.
How do I contact AcuraLink?
Call 1-877-375-2638.
Does Acura handle dealership complaints?
Begin with dealership management. Acura Client Relations can document and review manufacturer-level concerns but does not own independently operated dealerships.
How long is Acura’s new-vehicle warranty?
Current U.S. models generally include a 4-year/50,000-mile New Vehicle Limited Warranty and 6-year/70,000-mile powertrain warranty. The model-year warranty booklet controls.
Can I return a new Acura?
Acura does not publish one universal vehicle-return policy. The selling dealer’s written agreement and applicable state law control.
Where is Acura headquartered in the United States?
Acura’s U.S. operations are based at American Honda’s Torrance campus at 1919 Torrance Boulevard, Torrance, California 90501-2746.
Related Customer Service Pages
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CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Acura, American Honda Motor Co., Inc., Honda Motor Co., Ltd., American Honda Finance Corporation, an Acura dealer, repair facility, insurer, roadside provider, or technology vendor.
The purpose of this page is to help consumers locate the correct support route, document complaints, request appropriate resolutions, and report whether the dealer or company resolved the issue.
Share Your Experience
Describe the Acura model and model year, product or service involved, dealer or support route used, whether a case number was created, resolution requested, response received, and whether the issue was resolved.
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Page Update Note
This page was updated on July 28, 2026. The update verified Acura Client Relations’ current telephone number, email, chat and weekday hours; added recall, roadside, technology, AcuraLink and finance routes; clarified the Torrance corporate address and phone; distinguished Acura, American Honda, independently operated dealers and American Honda Finance Corporation; and added current guidance for warranties, recalls, roadside assistance, connected services, lease accounts, vehicle orders, repair delays, privacy, safety complaints and escalation. Unsupported customer-review themes were removed because no CustomerServiceNumbers.com reviews are currently visible.
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CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Acura, American Honda Motor Co., Inc., Honda Motor Co., Ltd., American Honda Finance Corporation, an Acura dealer, repair shop, insurer, roadside provider, or technology service. It cannot access accounts or vehicles, schedule repairs, diagnose defects, approve warranty coverage, complete recalls, dispatch roadside service, change subscriptions, process finance payments, cancel contracts, issue refunds, provide legal advice, or act on behalf of Acura.