Lexus Customer Service


How To Contact Lexus Customer Service

Lexus has revolutionized the luxury motoring experience through its passionate commitment to the finest products and the most satisfying automobile ownership experience.

Lexus USA Address

19001 South Western Avenue

Torrance, CA 90501-1106

Number: 1-310-328-2075

Fax Number: n/a

Email Address:

Roadside Assistance: Press 1

General Inquiries: Press 2

Vehicle or Dealership Experience: Press 3

Lexus Enform with Safety Connect: Press 4

Lexus Link: Press 5

Lexus Literature or Dealer Location: Press 6


8 Responses

  1. My daughter was going to buy a new 2016 Lexus until we saw one on TV. It was ugly and the new grill is worse than many big trucks on the road today.

    You need to fire the design team is that is the best you can do.

  2. I have been without a radio in the parts are still over two months away I have no Bluetooth no GPS to operate this vehicle says:

    I have been without a radio in the parts are still over two months away I have no Bluetooth no GPS to operate this vehicle

  3. We have been buying/driving RX 350’s since our first one in 2000. We have a 2007 with 73,000 miles which we still enjoy as a car to keep at our winter-“away from Michigan and cold” while in Fl.. We recently had reason to contact Lexus corporate headquarters about a problem at the local dealership. My call to Lexus Customer satisfaction was answered by “Chip” in that dept.. I was very pleased with his time, effort, and concern for our situation, and he provided an approach which will hopefully result in a satisfactory solution to the issue. This definitely helped to reduce the frustration and unhappiness which lead to my contacting the parent company.

  4. To Whom It May Concern:

    Please relay my message to the senior management. As i mention on last email. CAN THIS CAR SURVIVE 50,000 MILES WITHOUT ANOTHER LEAK ????

    1) engine oil leak at 15,000 miles only on May 8, 2013 (after merely “2 years old”)


    a) engine oil leak again on March 27, 2015 ( 33,802 miles only )

    b) LESS THAN 2 MONTHS, engine oil leak again on May 7, 2015 ( 35,284 miles only )

    c) Repeat the 4th time engine oil leak again on Dec. 26,2015 (44,013 miles only )

    *** per all 4 repair service invoices/records provided by Longo Lexus Dealership, California, this is MAJOR ENGINE OIL LEAKS PROBLEM!!!!

    Had chosen Lexus (also own toyota, bmw, benz autos) at that time owing to its fame of reliability, durability and sleek style. However, it had become a NIGHTMARE to me……. In addition to the time, inconvenience caused, I basically STUCK WITH IT!!! I CANNOT SELL IT BECAUSE OF OIL LEAK NUISANCE (NO ONE WILL BUY THIS CAR ONCE DISCLOSE OF SUBJECT ISSUE!!!!!).

    Additionally, it caused UNSECURE, NON-RELIABLE and MENTAL BURDEN every time driving this car, as I simply tensed and afraid of when this will happen again!!! Not to mention I no longer able to drive this SUV car long distance anymore (initial purpose of buying SUV for comfortable long trip) albeit carrying 44,000 miles only!!!!!!

    I am extremely, extremely…….. disappointed, dissatisfied of this ownership, what will be your recommendation of my current awkward situation?!

    Finally received a call from Lexus case manager ( Gina ), but another big disappointment and dissatisfaction!!! No showing of sincerity and/or willingness to provide a definite & solid solution to this issue, very much different from the advertised image………….

  5. Lexus Carlsbad has wonderful service I thought till today. We asked Jason (technical support) to help us. We had an appointment at 9 am. He didn’t show up, any phone call. I waited for him for 20 minutes till I need to go another appointment. I called Jason, but he wasn’t available so I left him a message. Jason didn’t call me back again. Very very disappointed and what kind do technical support guy Jason is!

  6. I got my 2nd Lexus RX350 last December 2013 from Lexus Concord, CA. From day 1, I and even my family and friends noticed the unusual smell (like an old, wet dirty rag) coming from the aircon ducts. I thought initially and in fact, was told by the dealer, that it was the usual “new car” smell. Anyway for several times I took the vehicle to Concord dealer to fix the problem and they did some cleaning efforts. The smell persists until now. Last September 2014 Lexus Concord replaced the aircon filter but with the caveat- if the smell persists they could not do anything about that anymore. In last week’s maintenance service I told them of the problem again but with finality they told me that they could not find the problem and fix it, and advised me to bring up the matter with Lexus itself. I did not experience similar problem with my first Lexus RX 350 but I really do not know why for one year now I have been suffering from that awful smell only to be told by an authorized Lexus dealer that they could not do anything about it anymore. I would be very happy to get a response and solution to the problem.

  7. I’m concerned about the ipm recall on the 07 Lexus rx, I’ve read so many comments about the gas mileage dropping 5-8 mpg after the replacement of the part. What can you tell me about this?

  8. I have been a loyal Lexus customer since 1993. I have owned 10 Lexus vehicles (2 SC400s, 2 GS400s, GS430, LX450, LS400, LS460, RX450H and this GS460) and have been one of their strongest endorsers. Until now. I recently purchased the used GS460 with 75K miles from a different dealership. Within two months I got all the warning light indicating the brace actuator needed replacing. Part $2600, labor another $600. I realize the car was out of warranty and I did not purchase the vehicle from a Lexus dealership but hoped that being a loyal customer for over 20 years would account for something. Nothing, no consideration at all. Even 10% off parts and labor would have been something. I have purchased Lexus vehicles for the past 20 years because they were dependable and the customer service was top notch. I am very disappointed that there has been no effort on their part to help me. Especially since this , from what I have found on the internet, is a common problem with these actuators. Consumer Reports actually list brakes as the weak part on GS460 vehicles. I cannot trade the vehicle as is since it has a safety issue. I have to get it fixed, but, once I do, I will trade it and never look to purchase another Lexus vehicle again.

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