Toyota customer service can assist with vehicle questions, dealership concerns, warranty repairs, safety recalls, ToyotaCare, roadside assistance, connected services, owner accounts, and unresolved complaints. Toyota Financial Services separately handles eligible loans, leases, payments, payoff requests, titles, and finance-account questions.

How to Contact Toyota Customer Service

Toyota Brand Engagement Center: 1-800-331-4331
TTY/TDD: Dial 711 and ask the operator to call 1-800-331-4331
Toyota Roadside Assistance: 1-800-444-4195
Toyota Financial Services: 1-800-874-8822
California Dispute Settlement Program: 1-888-300-6237
NHTSA Vehicle Safety Hotline: 1-888-327-4236
Online Toyota support request: Contact Toyota Online
Official Toyota contact page: Toyota Contact Us
Find an authorized Toyota dealer: Toyota Dealer Locator
Check recalls and service campaigns: Toyota Recall Lookup
Owner’s manuals and warranty guides: Toyota Manuals and Warranties
Toyota owner resources: My Toyota Owner Resources
Official Toyota website: Toyota.com

Toyota Customer Service Hours

The Toyota Brand Engagement Center lists the following normal response hours:

Monday–Friday: 8:00 a.m.–8:00 p.m. Eastern Time
Saturday: 9:00 a.m.–7:00 p.m. Eastern Time
Sunday: No regular Brand Engagement Center hours published

Toyota Roadside Assistance is available 24 hours a day, 365 days a year. Toyota Financial Services, dealerships, service departments, connected-services teams, and other specialized departments may have different operating hours.

Toyota Customer Service Mailing Address

Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259003
Plano, TX 75025-9003

Use the address or delivery method specified in the applicable contract, warranty booklet, dispute instructions, financial statement, recall notice, or legal document for payments, formal notices, arbitration requests, or time-sensitive correspondence.

Which Toyota Support Route Should You Use?

General vehicle or customer-service question: Call the Toyota Brand Engagement Center.
Dealership sales or trade-in complaint: Begin with the sales manager or dealership general manager.
Repair or service complaint: Begin with the service manager and obtain a written repair order.

Warranty disagreement: Contact the servicing dealer, then open a Toyota case if the issue remains unresolved.
Safety recall or service campaign: Use Toyota’s recall lookup and contact an authorized dealer.
Suspected safety defect: Contact Toyota and consider reporting the issue to NHTSA.

Breakdown or towing need: Call Toyota Roadside Assistance at 1-800-444-4195.
Loan, lease, payoff, title, or payment: Contact the finance company identified on the contract or statement.
Toyota Financial Services account: Call 1-800-874-8822.
Toyota app or Connected Services: Use the Toyota app’s Help and Feedback section or call the Brand Engagement Center and follow the Connected Services prompts.

Parts or accessories: Contact the selling dealer, installing dealer, or Toyota parts department.
Collision repair: Contact the insurer and an appropriate collision-repair facility.

What to Have Ready Before Contacting Toyota

Vehicle identification number, or VIN
Toyota model, model year, trim, and mileage
Purchase or lease date
Dealership name and location
Repair-order and invoice numbers
Dates and mileage for each repair attempt
Warning lights, diagnostic codes, symptoms, photographs, or videos
Warranty booklet, recall notice, or service-campaign notice
Toyota case number, if one has already been opened
A concise timeline of what happened
The specific resolution being requested

Provide the complete VIN only through an official and secure Toyota, dealership, finance, insurer, or government channel. Do not post it in a public review.

How to File a Toyota Complaint

The best complaint route depends on whether the problem involves a dealership, vehicle repair, warranty decision, recall, finance account, connected service, or Toyota corporate support.

Step 1: Contact the Department Closest to the Problem

Contact the sales manager for a vehicle-purchase or sales-representation complaint.
Contact the service manager for a repair, maintenance, diagnosis, or warranty complaint.

Contact the parts manager for a delayed, incorrect, or damaged part.
Contact the dealership general manager when the department manager cannot resolve the concern.
Contact Toyota Financial Services for eligible finance-account matters.
Contact Toyota Roadside Assistance for an active breakdown or dispatch problem.

Step 2: Open a Toyota Customer-Service Case

Call the Toyota Brand Engagement Center at 1-800-331-4331 and ask that a formal case be opened.

Provide:

The VIN and mileage
The dealer’s complete name and location
Repair-order, sales-contract, or case documentation
Dates and names of the departments contacted
A factual summary of the unresolved issue
The resolution requested

Write down the Toyota case number, the representative’s name or identification, the expected response date, and any documents Toyota requests.

Step 3: Request Further Review

If the initial Toyota response does not address the documented concern, ask whether the case can be reviewed by a supervisor, customer-relations specialist, regional representative, warranty team, technical specialist, or another appropriate group.

Ask for important decisions or requirements in writing whenever possible.

How to Complain About a Toyota Dealership

Most Toyota dealerships are independently owned and operated. Toyota may review a complaint, open a case, communicate with a dealership, or provide policy and warranty information, but Toyota does not directly manage every dealership employee or local transaction.

For a dealership complaint:

Identify whether the issue belongs with sales, finance, service, parts, or the dealership’s general manager.

Keep the purchase agreement, repair orders, estimates, advertisements, warranty documents, and communications.
Ask the dealership to state its position and proposed resolution in writing.
Call Toyota and open a case if dealership management cannot resolve the concern.

Provide Toyota with the dealership name, dates, documents, and requested resolution.
Keep the Toyota case number and all later correspondence.

Common Toyota Dealership Complaints

Vehicle condition at delivery
Sales representations or advertised pricing
Add-on products or optional services
Trade-in value or contract questions
Repair delays
Repeated unsuccessful repairs
Parts availability
Warranty-coverage disagreements
Damage allegedly occurring during service
Rental or loaner-vehicle expectations
Communication or follow-up problems

Toyota Warranty Coverage

Toyota’s standard new-vehicle warranty information generally includes:

Basic coverage: 3 years or 36,000 miles, whichever occurs first
Powertrain coverage: 5 years or 60,000 miles, whichever occurs first

Rust-through coverage: 5 years with unlimited mileage
Hybrid battery coverage for applicable 2020-and-newer hybrids: 10 years or 150,000 miles, whichever occurs first
EV components: Model-specific coverage applies
Emissions coverage: Federal and state-specific terms apply

The actual Warranty and Maintenance Guide supplied for the vehicle controls. Coverage can vary by model, model year, component, state, emissions classification, original in-service date, mileage, and vehicle history.

What a Toyota Warranty May Not Cover

Warranty exclusions can include:

Routine maintenance
Normal wear
Tires covered by their manufacturer
Damage from a collision or environmental event
Improper maintenance
Improper repair
Alterations or modifications
Abuse, misuse, or racing
Contaminated or incorrect fuel or fluids
Cosmetic deterioration outside applicable coverage
Repairs performed after a warranty term expires

Ask the dealer to identify the exact warranty provision supporting an approval or denial. Keep the written diagnosis, repair estimate, photographs, and warranty explanation.

What to Do When a Toyota Cannot Be Repaired

When a problem continues after one or more repair attempts:

Return to an authorized Toyota dealer when the vehicle can be operated safely.
Ask that every symptom be written accurately on the repair order.

Record the mileage and dates the vehicle was unavailable.
Keep all repair orders, including visits where the dealer could not reproduce the problem.
Ask whether technical assistance, a field review, or additional diagnostics are available.
Open a Toyota customer-service case.
Review the dispute-resolution and consumer-rights information in the vehicle’s Warranty and Maintenance Guide.

State lemon-law requirements vary. CustomerServiceNumbers.com cannot determine whether a particular vehicle qualifies for repurchase, replacement, arbitration, or another legal remedy.

Toyota Dispute Settlement Program

Toyota warranty guides may provide state-specific dispute-resolution or arbitration information. California owners may find instructions for the California Dispute Settlement Program in their vehicle documents.

California Dispute Settlement Program: 1-888-300-6237

Review the guide for the exact vehicle before filing. Deadlines, eligibility, required prior contacts, documentation, and available remedies can vary.

Toyota Recall and Safety Campaign Help

Use Toyota’s official recall tool to search by VIN or license plate. Toyota campaigns may include:

Safety Recall Campaigns
Special Service Campaigns
Limited Service Campaigns
Customer Support Programs

A safety recall repair is generally performed without charge at an authorized Toyota dealer. A service campaign or customer-support program may have separate eligibility, mileage, time, or condition requirements.

Problems Scheduling a Toyota Recall

If a dealer cannot schedule a recall promptly:

Ask whether parts have been ordered.
Ask whether another authorized Toyota dealer has availability.
Keep the recall notice and appointment records.
Contact Toyota at 1-800-331-4331.
Ask Toyota to open a case when the delay remains unresolved.

Reporting a Suspected Vehicle Safety Defect

Contact Toyota and consider filing a report with the National Highway Traffic Safety Administration when a concern may involve vehicle safety.

NHTSA Vehicle Safety Hotline: 1-888-327-4236
NHTSA TTY: 1-888-275-9171
Report a safety problem online: NHTSA Safety Complaint

Call emergency services and stop driving when the vehicle appears unsafe to operate.

Toyota Roadside Assistance

Call 1-800-444-4195 for Toyota Roadside Assistance. Assistance is available 24 hours a day, 365 days a year.

Depending on eligibility and program terms, roadside services may include:

Towing
Battery jump-start assistance
Flat-tire assistance
Vehicle lockout assistance
Emergency fuel delivery
Winching under applicable conditions

ToyotaCare roadside duration and benefits can vary by model, model year, powertrain, and current program. Certain Toyota hybrid, plug-in hybrid, battery-electric, and fuel-cell vehicles may have different terms.

Confirm eligibility through the VIN, Toyota owner account, vehicle documents, dealer, or Roadside Assistance representative.

Safety Connect and Enhanced Roadside Assistance

Compatible vehicles with an active Safety Connect trial or subscription may offer access to enhanced roadside assistance through the in-vehicle SOS button or multimedia system.

Safety Connect may also include Emergency Assistance, Automatic Collision Notification, and Stolen Vehicle Locator. Availability depends on the vehicle, equipment, cellular network, enrollment, and subscription status.

ToyotaCare and Maintenance Plans

ToyotaCare may include factory-scheduled maintenance and Roadside Assistance for an applicable period. The exact maintenance and roadside terms can vary by:

Vehicle model
Model year
Powertrain
Purchase or lease date
Toyota program in effect when the vehicle was delivered

Toyota also offers additional maintenance programs such as ToyotaCare Plus, ToyotaCare Plus Service Drive, and Toyota Service Care. These programs can have separate prices, coverage periods, service limits, and eligibility requirements.

Add the vehicle’s VIN to the Toyota owner account or contact a dealer before relying on a general online summary.

Toyota Financial Services Customer Service

Call 1-800-874-8822 for an eligible Toyota Financial Services account.

Current published telephone hours are Monday through Friday from 8:00 a.m. to 8:00 p.m. in the customer’s local time zone.

Toyota Financial Services can assist with:

Loan and lease payments
Online account access
Automatic payments
Statements and payment history
Payoff quotes
Title and lien-release questions
Lease maturity and vehicle return
End-of-lease charges
Payment extensions or account assistance
Eligible protection products

Visit Toyota Financial Services.

Toyota Financial Services Versus Toyota Customer Service

Toyota Financial Services does not generally resolve:

Vehicle warranty repairs
Dealership service quality
Safety recalls
Roadside dispatch
Connected Services
Mechanical diagnosis

The Toyota Brand Engagement Center does not generally control loan payments, lease payoff amounts, title processing, or account servicing.

Southeast Toyota Finance

Some Toyota financing accounts may be serviced by Southeast Toyota Finance or another lender rather than Toyota Financial Services.

Check the retail installment contract, lease agreement, payment statement, welcome letter, and online account before sending money or requesting a payoff.

Toyota App and Connected Services Help

Toyota Connected Services can include:

Safety Connect
Service Connect
Remote Connect
Drive Connect
Digital Key
Wi-Fi Connect
Cloud Navigation
Destination Assist

Features vary by vehicle and can require compatible equipment, account registration, an active trial or subscription, cellular coverage, GPS availability, and a supported smartphone.

For help:

Open the Toyota app.
Select Account.
Select Help and Feedback.
Select the contact option.

You may also call 1-800-331-4331 and follow the prompts for Connected Services.

Toyota App Login or Vehicle-Ownership Problems

Have ready:

The email address used for the Toyota account
The VIN
The name shown on the vehicle registration
The exact error message
The mobile-device type and operating-system version
The Toyota app version
Whether the vehicle was recently purchased, sold, traded, or transferred

Do not publish account credentials, verification codes, Digital Key details, or precise vehicle-location information in a public review.

Toyota Parts, Accessories, and Repair Delays

For a delayed part or repair:

Ask the dealer for the exact part description and order status.
Ask whether the part is backordered nationally or only unavailable locally.

Ask whether another dealer has inventory.
Request an estimated arrival date without treating it as guaranteed.
Ask whether the vehicle is safe to drive while waiting.
Keep all repair orders and communications.
Open a Toyota case when the delay remains unresolved or affects a warranty repair.

Toyota customer service may document and review the concern, but parts availability, shipping, dealership scheduling, warranty authorization, and repair completion may involve different teams.

Toyota Scam and Fake Support Warning

Fraudsters may impersonate Toyota, a dealership, Toyota Financial Services, a warranty administrator, a recall department, or a roadside provider.

Verify telephone numbers through Toyota.com or the documents supplied with the vehicle or account.

Do not give passwords or one-time verification codes to an unsolicited caller.
Do not pay using gift cards or cryptocurrency.
Do not provide remote access to a computer or telephone.
Verify unexpected payoff, title, warranty, recall, or refund instructions.
Do not send money to an individual claiming to represent a dealership or finance company.

Confirm an unfamiliar roadside provider through the official Toyota dispatch.

Toyota Company, Parent, and Leadership Information

Toyota Motor North America, Inc.
6565 Headquarters Drive
Plano, TX 75024

North American organization: Toyota Motor North America, Inc.
U.S. sales company: Toyota Motor Sales, U.S.A., Inc.
Global parent: Toyota Motor Corporation
Toyota Motor North America President and CEO: Tetsuo “Ted” Ogawa

Toyota Motor Corporation President and CEO: Kenta Kon
Toyota Division Group Vice President and General Manager: David Christ

Toyota Motor North America coordinates major North American operations including manufacturing, research, sales, marketing, product support, mobility, and corporate functions.

Toyota Motor Sales, U.S.A., Toyota Financial Services, Toyota Motor Credit Corporation, Lexus, authorized Toyota dealers, connected-services providers, insurers, collision centers, towing companies, and parts suppliers have different responsibilities.

The Plano corporate headquarters is not a dealership, repair shop, parts counter, vehicle-return location, towing yard, roadside-dispatch center, or guaranteed walk-in complaint office.

For additional corporate and headquarters information, see the exact Toyota corporate office and headquarters page.

Toyota Customer Service Frequently Asked Questions

What is the Toyota customer-service phone number?

Call the Toyota Brand Engagement Center at 1-800-331-4331.

What are Toyota customer-service hours?

Toyota lists normal Brand Engagement Center hours as Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time and Saturday from 9:00 a.m. to 7:00 p.m. Eastern Time.

Does Toyota have an email address for customer service?

Toyota primarily directs customers to its online support-request form rather than publishing one universal email address for ordinary vehicle, dealership, and warranty complaints.

How do I file a complaint with Toyota?

Begin with the dealership manager when the problem is dealership-controlled. Then call 1-800-331-4331 and ask Toyota to open a formal case.

How do I complain about a Toyota dealer?

Contact the dealership’s sales manager, service manager, or general manager. Keep the documents and ask Toyota to open a case if dealership management cannot resolve the concern.

What is the Toyota Roadside Assistance number?

Call 1-800-444-4195. Toyota Roadside Assistance is available 24 hours a day, 365 days a year.

What is the Toyota Financial Services phone number?

Call 1-800-874-8822 for an eligible Toyota Financial Services loan or lease account.

How do I check for a Toyota recall?

Use Toyota’s official recall page and enter the VIN or license plate. You may also call the Brand Engagement Center.

How do I report a Toyota safety problem?

Contact Toyota and consider reporting the problem to NHTSA at 1-888-327-4236.

How long is Toyota’s basic warranty?

Standard basic coverage is generally three years or 36,000 miles, whichever occurs first. Review the vehicle-specific Warranty and Maintenance Guide.

How long is Toyota’s powertrain warranty?

Standard powertrain coverage is generally five years or 60,000 miles, whichever occurs first.

How long is the Toyota hybrid-battery warranty?

For applicable Toyota hybrids beginning with model year 2020, the hybrid battery is generally covered for ten years or 150,000 miles, whichever occurs first.

How do I escalate a Toyota warranty complaint?

Start with the authorized dealer, keep all repair orders, open a Toyota customer-service case, and review the dispute-resolution section in the vehicle’s warranty guide.

What is Toyota’s California dispute-settlement number?

Current Toyota warranty guides list 1-888-300-6237 for the California Dispute Settlement Program. Confirm eligibility in the guide supplied with the vehicle.

How do I get help with the Toyota app?

Use Help and Feedback inside the Toyota app or call 1-800-331-4331 and follow the Connected Services prompts.

Where is Toyota’s U.S. headquarters?

Toyota Motor North America is headquartered at 6565 Headquarters Drive, Plano, Texas 75024.

Who is Toyota North America’s CEO?

Tetsuo “Ted” Ogawa is President and CEO of Toyota Motor North America.

Who is Toyota Motor Corporation’s CEO?

Kenta Kon is President and CEO of Toyota Motor Corporation.

Does Toyota own Lexus?

Yes. Lexus is Toyota Motor Corporation’s luxury-vehicle division but has separate dealerships, models, customer-service contacts, and owner-support channels.

Toyota Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently displays no published Toyota customer reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

Future reviews may describe a genuine firsthand experience involving:

Toyota customer service
A vehicle purchase or trade-in
Dealership sales or finance
Vehicle repairs
Warranty coverage
Repeated repair attempts
Parts delays
Safety recalls or service campaigns
ToyotaCare
Roadside Assistance
Toyota Financial Services
The Toyota app or Connected Services
Complaint escalation

A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every Toyota vehicle, dealer, employee, repair, warranty claim, or finance account.

Related Automotive Customer-Service Pages

Privacy Warning Before Posting a Toyota Review

Do not publish a complete VIN, Toyota case number, repair-order number, Toyota Financial Services account number, loan or lease number, payoff quote, title document, payment-card information, driver’s-license details, home address, private telephone number, email address, Toyota app credentials, Safety Connect information, precise vehicle location, police report, medical information, account password, or verification code.

Do not post the full names of nonpublic dealership, finance, roadside, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Toyota contact pages, owner resources, warranty documents, recall information, financial-service contacts, corporate information, and the customer reviews visibly published on this website.

Telephone numbers, hours, warranty terms, ToyotaCare benefits, roadside coverage, recall procedures, financial-service contacts, connected services, leadership, and corporate information can change. Verify important instructions through Toyota, the applicable dealer, the vehicle’s documents, the Toyota app, Toyota Financial Services, or the appropriate government agency.

Share Your Toyota Experience

Have you contacted Toyota about a dealership, vehicle purchase, repair, warranty claim, recall, parts delay, roadside request, ToyotaCare, Toyota Financial Services account, Toyota app problem, Connected Services, or unresolved complaint?

Share the general location, approximate date, Toyota model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, payment, identification, precise-location, or contact information.

Page Update Note

This Toyota customer-service page was researched and updated on July 30, 2026. The update verified Toyota’s primary customer-service number and hours, Roadside Assistance and Toyota Financial Services contacts, current mailing and headquarters addresses, warranty and recall resources, dispute-settlement guidance, connected-services support, company structure, current leadership, and the status of the customer-review section.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Toyota Motor Corporation, Toyota Motor North America, Inc., Toyota Motor Sales, U.S.A., Inc., Toyota Financial Services, Toyota Motor Credit Corporation, Southeast Toyota Finance, Lexus, any Toyota dealership, connected-services provider, roadside contractor, insurer, lender, government agency, repair facility, or employee.

This website cannot access a Toyota account, schedule or approve a repair, authorize warranty coverage, open a Toyota case, dispatch roadside service, change a finance account, issue a refund, remove a credit report entry, release a title, complete a recall, decide a dispute, or submit a complaint on a customer’s behalf.

Contact details, hours, warranties, recalls, service campaigns, ToyotaCare benefits, connected services, finance procedures, dispute programs, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.

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Toyota Customer Service, Phone Number, Complaints, and Reviews