Honda Customer Service, Phone Numbers, Recalls, Reviews and Complaints

Standard Post
Eric Strand

Leave a Review

Post Views: 1,780
Share0
Tweet0
Share0
  • Home
  • |
  • Blog
  • |
  • Honda Customer Service, Phone Numbers, Recalls, Reviews and Complaints

Honda, through American Honda Motor Co., Inc., supports Honda automobiles, motorcycles, ATVs, scooters, side-by-sides, power equipment, engines, marine outboards, parts, accessories, financing, recalls, warranties, and owner services in the United States. Customers may contact Honda for help with vehicle concerns, recalls, warranty questions, in-car technology, dealer service issues, Honda Financial Services, roadside assistance, motorcycles, power equipment, marine engines, parts, manuals, and unresolved complaints.

How to Contact Honda Customer Service

Honda Customer Service Hours

Honda Automobile Customer Service, In-Car Technology Support, and the Honda Automobile Recall Line are generally available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time. Honda Powersports Customer Relations is generally available Monday through Friday from 8:30 a.m. to 4:30 p.m. Pacific Time and is closed on weekends. Honda Power Equipment, Honda Marine, and Honda Engines Customer Relations are generally available Monday through Friday from 9 a.m. to 7:30 p.m. Eastern Time. Hours may vary by department, holiday, product type, or dealer location.

Best Ways to Get Help from Honda

The best way to contact Honda depends on the product and issue. For vehicle sales, service, warranty repairs, recalls, and campaign questions, Honda says your local Honda dealer is usually the first stop. For unresolved vehicle concerns, call Honda Automobile Customer Service at 1-800-999-1009. For recalls, technology, motorcycles, power equipment, marine products, engines, or financing, use the department-specific support numbers above.

For Honda Automobile Customer Service

Call 1-800-999-1009 for Honda car, SUV, truck, minivan, hybrid, EV, warranty, dealer-service, vehicle documentation, owner support, and general vehicle questions. Have your Vehicle Identification Number, mileage, dealer name, repair order, and service history ready.

For Honda Recalls

Call the Honda Automobile Recall Line at 1-888-234-2138 or use Honda’s recall lookup tool. You will usually need your 17-character VIN to check recall status, safety campaigns, and recall-completion information.

For Honda In-Car Technology

Call 1-888-528-7876 for help with Bluetooth, infotainment, navigation, HondaLink, Apple CarPlay, Android Auto, radio codes, connectivity, phone pairing, and other in-car technology questions.

For Honda Roadside Assistance

Call 1-866-864-5211 for Honda Roadside Assistance. Roadside coverage may depend on model year, warranty status, vehicle eligibility, location, and coverage terms.

For Honda Financial Services

Use Honda Financial Services for loan, lease, payment, title, payoff, account login, statements, autopay, end-of-term, and lease-maturity questions. Honda Financial Services customer-service contact details may vary by product and state. For lease maturity questions, call 1-800-708-6555.

For Honda Powersports

Call 1-866-784-1870 for Honda motorcycles, scooters, ATVs, side-by-sides, Powersports warranty questions, dealer concerns, recalls, manuals, and product support.

For Honda Power Equipment

Call 770-497-6400 for Honda generators, lawn mowers, pumps, tillers, trimmers, snow blowers, product registration, parts, warranty information, manuals, and service support.

For Honda Marine

Call 770-497-6400 for Honda outboard motors, marine warranty questions, product registration, recalls, owner manuals, propeller support, parts, and dealer-service questions.

For Honda Engines

Call 770-497-6400 for Honda general-purpose engines, small-engine support, model and serial number lookup, parts, manuals, fuel recommendations, warranty information, and service troubleshooting.

What to Have Ready Before Contacting Honda

  • Vehicle Identification Number, product model number, or serial number
  • Year, make, model, trim, mileage, or product type
  • Dealer name, service department, or selling dealer
  • Repair order, invoice, estimate, or case number
  • Warranty booklet, recall notice, campaign notice, or owner manual
  • Photos, videos, warning lights, diagnostic codes, or error messages
  • Purchase date, registration information, or proof of ownership
  • Honda Financial Services account number, if the issue involves financing or leasing
  • A clear explanation of the problem and what resolution you are requesting

Honda Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows 2 Honda reviews with an overall rating of 3.0 out of 5 stars. The live CSN review sentiment is limited and older. One reviewer complained about a Honda Civic Hybrid IMA battery/support issue and lack of response. Another reviewer asked for help with a Honda Rancher shifting issue and possible recall concern.

Because the visible CSN reviews are older and limited in number, customers should read the individual comments and consider leaving a current review below if they have recently contacted Honda about automobile support, recalls, warranty repairs, dealer service, Honda Financial Services, Powersports, power equipment, marine engines, or complaint resolution.

Common Honda Customer Complaints

Customers searching for Honda customer service often need help with:

  • Vehicle recalls and safety campaigns
  • Warranty repairs and extended warranty questions
  • Dealer service problems or repair delays
  • Transmission, hybrid battery, engine, electrical, or warning-light concerns
  • HondaLink, Bluetooth, navigation, radio code, or infotainment problems
  • Roadside assistance and towing questions
  • Honda Financial Services payments, lease maturity, payoff, or title issues
  • Motorcycle, ATV, scooter, or side-by-side support
  • Generator, mower, pump, trimmer, or power equipment support
  • Marine outboard warranty, parts, and service questions
  • Difficulty escalating concerns beyond a local dealer

Honda Recall and Safety Campaign Help

If you received a Honda recall notice or believe your vehicle may have an open recall, use Honda’s recall lookup tool or call 1-888-234-2138. Have your VIN ready. For recall repairs, your local Honda dealer will usually perform the recall service, but Honda Customer Service can help if you are having trouble scheduling or confirming recall completion.

If your concern involves a safety issue, warning light, loss of power, braking problem, steering issue, fuel smell, airbag warning, or other urgent vehicle condition, stop driving if the vehicle appears unsafe and contact a Honda dealer, roadside assistance, or the appropriate safety authority.

Honda Warranty and Dealer Service Tips

If your concern involves a warranty repair, start with a Honda dealer and ask for a written repair order. If the dealer cannot duplicate the problem, ask the service department to document your complaint, mileage, warning lights, diagnostic codes, and test-drive results. Save every invoice and repair order, even when the repair is performed at no charge.

If your issue remains unresolved, call Honda Automobile Customer Service at 1-800-999-1009 and provide the VIN, dealer name, repair order numbers, mileage, dates, and a clear explanation of what you want Honda to review.

Honda Financial Services Help

For financing and lease questions, use Honda Financial Services. Common issues include online account access, payments, autopay, statements, payoff quotes, title release, lease maturity, turn-in instructions, end-of-term charges, extensions, and payment history. If you are near the end of a lease, call the Lease Maturity Center at 1-800-708-6555.

Honda Power Equipment, Marine, and Engine Support Tips

For Honda Power Equipment, Marine, or Engines, the model and serial number are especially important. Honda support may need the full model name, serial number, purchase date, selling dealer, owner information, and a description of the problem. These products are often serviced through authorized Honda dealers or distributors, so confirm whether your issue should be handled by Honda Customer Relations, the selling dealer, or an authorized service dealer.

Honda Scam and Fake Support Warning

Be careful with third-party websites, ads, or callers claiming to provide Honda recall help, warranty refunds, extended warranty coverage, financial services support, or fake dealer assistance. Do not provide passwords, verification codes, banking information, Social Security numbers, gift card numbers, or remote device access to unknown callers.

If you receive a suspicious message about a recall, warranty, loan, lease, payment, refund, or vehicle purchase, contact Honda, Honda Financial Services, or your local Honda dealer directly using official websites and phone numbers.

How to Escalate a Honda Problem

If your Honda issue is not resolved after your first contact, take these steps:

  1. Start with the local Honda dealer, service department, or authorized Honda product dealer when the issue involves a repair, recall, warranty, or product inspection.
  2. Save repair orders, estimates, invoices, recall notices, case numbers, emails, photos, videos, and service history.
  3. Call the correct Honda department for your product: automobiles, recalls, in-car technology, Powersports, Power Equipment, Marine, Engines, or Honda Financial Services.
  4. Ask for a case number and written confirmation of what Honda or the dealer reviewed.
  5. If the issue involves a warranty repair, ask whether Honda needs an inspection, diagnostic report, technical review, or field representative review.
  6. If the issue involves a recall or safety concern, use Honda’s recall lookup tool and preserve all related documentation.
  7. If the issue involves financing, payments, payoff, title, or lease maturity, contact Honda Financial Services and save all payment confirmations.
  8. If a safety, warranty, financing, or consumer complaint remains unresolved, consider contacting the appropriate state consumer agency, motor vehicle regulator, NHTSA, BBB Auto Line if applicable, or your state attorney general’s office for guidance.

Related Automotive Customer Service Pages

Related Corporate Office Page

Other Helpful Consumer Resources

  • CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
  • ChargeOnMyCard.com – Look up confusing auto, financing, repair, and warranty-related charges.
  • ThinkItsAScam.com – Research suspicious recall notices, fake warranty offers, and auto-related scams.
  • ZeroStars.org – Read and share customer complaints and reviews.
  • CSNDB.com – Find additional customer service contact and support resources.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Honda, American Honda Motor Co., Inc., Honda Motor Co., Honda Financial Services, Acura, or any Honda dealer, and the information on this page is provided for consumer reference only.

Share Your Honda Customer Service Experience

Have you contacted Honda customer service recently? Share your experience below. Your review can help other customers understand how Honda handles automobile support, recalls, warranty repairs, dealership concerns, in-car technology, roadside assistance, Honda Financial Services, Powersports, Power Equipment, Marine, Engines, and complaint resolution.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Honda, American Honda Motor Co., Inc., Honda Motor Co., Honda Financial Services, Acura, or any Honda dealer. Contact information may change, and customers should confirm details directly with Honda when possible. This page is for customer-service information only and is not legal, financial, repair, safety, or warranty advice.

Share 0
Post 0
Share 0
3.0
3.0 out of 5 stars (based on 4 reviews)
Excellent
Very good
Average
Poor
Terrible

Honda Brooklyn NY Disappointing Customer Service

March 27, 2016

Honda,Good afternoon, I bought 2013 Honda CRV at Plaza Honda in Brooklyn. The salesperson did his job but everthing went downhill after that. I took the vehicle for installation of of the anti theft device as well replacement of the windshield wipers twice without ianything been done. I left the vehicle at the Plaza Honda Service Department at 11am and went to pick it at 5:00pm. (had appointment for 11:00am) and nothing was done. They had forgotten about the vehicle. I took it back last Friday and was told that someone would call me about 4:00pm. Several attempts made to contact the dept without success. I got here at 5:30pm and was informed that that everthing was done hours ago despite that I was told that someone who call as soon as the service was completed. The windshield wipers were not replaced (bought vehicle on 3/11/2016) the seats we not placed back in their respective positions and a folder with my son’s drumsticks as well as his music book were missing. This service I would expect if I was living in the Third World country where everything is monopolized. I am extremely dissappointed with the service the I received from Plaza Honda.

Avatar for Doreen
Doreen

Honda Odyssey Rust Issue

February 9, 2016

Honda, I have a 2000 Honda Odyssey; both sides of where the 3rd seat bolts up to has rusted away and there is a big hole all the way to the ground this a very unsafe condition. Not to mention I can’t use the third seat. No one at Honda wants to do anything.

Avatar for jerry
jerry

Honda Customer Service

May 20, 2014

I bought a pre-owned Honda Civic Hybrid in 2012 from an Importer which had done just 14,000kms. However, the IMA light appeared in the panel at about 32,000 kms. Sri Lanka’s authorized sales and service agent told me that it was a factory defect and the company would give me a battery if I wrote to them. But they were not willing to give me the email ID. After some research on the net, I wrote to info@honda.com. The mail was not returned but no reply from them. Honda’s business ethics is bully. Will not buy a Honda again.

Avatar for karu
karu

Honda Rancher Gear Issue

March 12, 2014

I bought a 2000 model Rancher in a garage sale.

It only has about 2000miles on it, now having shifting

Problems it won’t shift out of 5 gear. I understand there

Was a recall on this would like to know if you all could

Help me out with this problem.

Avatar for Brian
Brian

Comments are moderated for profanity, PII, and spam. Offensive words may be soft-masked (e.g., “f—”) but your meaning is preserved. See our Commenting Policy.

 Previous Article
Next Article

Related Resources

CustomerServiceNumbers.com