Audi Customer Service: Warranty, Roadside, Financial Services and Complaints

Eric Strand

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Audi customer service can help with vehicle questions, warranty concerns, dealer complaints, repairs, recalls, roadside assistance, myAudi, Audi connect, software, connected services and other ownership issues.

Call Audi USA Customer Support at 1-800-822-2834, also written as 1-800-822-AUDI. Current support hours are Monday-Friday from 8 AM to 7 PM Eastern Time. Customers can also email AudiTalk@Audi.com for questions unrelated to Audi connect or Audi Financial Services.

Audi Customer Service Phone Numbers and Contacts

The corporate switchboard is not the normal first route for a repair appointment, roadside request, recall service, lease payment, myAudi problem or warranty claim. Begin with the dealer or department that controls the issue.

Choose the Correct Audi Support Route

  • General vehicle or ownership question: Call Audi USA Customer Support at 1-800-822-2834.
  • Dealer repair or service appointment: Contact the authorized Audi dealer performing the work.
  • Unresolved dealer complaint: Ask for the service manager or general manager, then open a case with Audi USA.
  • Warranty claim: Begin with an authorized Audi dealer and retain the repair order and written warranty decision.
  • Recall or service campaign: Check the VIN and schedule the work with an authorized Audi dealer.
  • Vehicle breakdown or tow: Use the correct Audi Roadside Assistance number for the model.
  • Lease, loan, payment, payoff or title: Call Audi Financial Services at 1-888-237-2834.
  • Lease-end inspection: Contact AiM at 1-844-889-8529.
  • myAudi or Audi connect: Call 1-800-822-2834 and have the account email, model year and error information ready.
  • SiriusXM subscription: Call 1-866-635-2349.
  • Public charging-station problem: Contact the charging-network operator for the station and Audi when the concern appears to involve the vehicle.
  • Collision or insurance claim: Contact the insurance company and request an Audi Authorized Collision Repair Facility when appropriate.
  • Immediate safety danger: Move to a safe location and contact emergency services.

Audi of America, Audi Dealers and Audi Financial Services

Audi support can involve several legally and operationally separate organizations.

Audi of America

Audi of America handles national vehicle information, customer cases, warranty escalation, recalls, myAudi, Audi connect and broader ownership concerns in the United States.

Authorized Audi Dealers

Authorized dealers are normally responsible for:

  • Vehicle sales
  • Trade-ins
  • Deposits and purchase agreements
  • Service appointments
  • Vehicle diagnosis
  • Warranty-repair submission
  • Recall work
  • Parts orders
  • Loaner vehicles
  • Dealer-specific charges
  • Used and Certified pre-owned vehicle condition

A dealership complaint should begin with the department manager and general manager. Audi of America can open a case, but it may not directly control every independently operated dealer decision.

Audi Financial Services

Audi Financial Services handles:

  • Lease accounts
  • Retail installment contracts
  • Monthly payments
  • Automatic payments
  • Payoff quotes
  • Title and lien questions
  • Lease-end obligations
  • Excess mileage
  • Excess wear charges
  • Account access
  • Payment history and billing disputes

A dealer cannot always resolve an Audi Financial Services account problem, and Audi Financial Services may not control a dealer sales or repair dispute.

Information to Have Before Contacting Audi

  • Full name and preferred contact information
  • Vehicle year and model
  • Vehicle identification number
  • Current mileage
  • Purchase or lease date
  • Selling dealer
  • Servicing dealer
  • Repair-order numbers
  • Service dates and mileage at each visit
  • Diagnostic reports
  • Warranty or recall notice
  • Photographs or video
  • Audi Customer Support case number
  • Roadside-assistance case number
  • Audi Financial Services account reference
  • myAudi account email and app version
  • Exact error message
  • The repair, reimbursement, refund or other resolution requested

Do not publish a full VIN, license plate, finance-account number, driver’s license, insurance card, home address, telephone number, myAudi email, password, one-time code or private repair document in a public review.

How to File an Audi Dealer Complaint

  1. Contact the salesperson, service advisor or department involved.
  2. Ask for the sales manager or service manager.
  3. Ask for the dealership’s general manager if the department manager cannot resolve the issue.
  4. Request the dealership’s decision in writing.
  5. Keep every sales document, repair order, estimate and invoice.
  6. Call Audi USA at 1-800-822-2834.
  7. Provide the dealer name, dates, mileage and requested resolution.
  8. Ask for an Audi case number.
  9. Send requested documents through the secure route provided by Audi.
  10. Follow up using the case number rather than opening duplicate cases.

A dispute involving price, dealer-added products, trade-in value, financing representations or a used-vehicle condition may involve the dealership rather than a manufacturer warranty.

Audi Service Appointment Is Delayed

Repair and service delays can result from:

  • Parts shortages
  • Diagnostic time
  • Technician availability
  • Warranty authorization
  • Recall-part allocation
  • Additional damage found during repair
  • Insurance approval
  • Special-order components
  • Software or programming requirements

Ask the dealer:

  1. Whether the vehicle has been diagnosed.
  2. Which parts are required.
  3. Whether the parts have been ordered.
  4. Whether the repair is warranty, recall, insurance or customer-pay work.
  5. Whether Audi approval is pending.
  6. What the revised completion date is.
  7. Whether alternate transportation is available.
  8. Whether the vehicle is safe to drive.

Document every day the vehicle is unavailable, especially when the same safety or warranty problem has required repeated visits.

How to Start an Audi Warranty Claim

  1. Schedule an inspection with an authorized Audi dealer.
  2. Describe the symptom accurately.
  3. Provide maintenance and previous-repair records.
  4. Ask the dealer to write the complaint on the repair order.
  5. Request the diagnosis and warranty decision in writing.
  6. Ask which warranty provision applies.
  7. Ask whether diagnosis, labor or parts charges apply if coverage is denied.
  8. Keep the completed repair order even when no fault is found.
  9. Contact Audi USA if the dealer does not resolve the concern.
  10. Request an Audi case number.

Do not rely only on a verbal statement that a repair is excluded. Request the diagnosis, applicable coverage and reason for denial in writing.

Audi New Vehicle Limited Warranty

Audi’s current New Vehicle Limited Warranty generally lasts:

  • Four years or 50,000 miles, whichever occurs first

New Audi vehicles also receive four years of Audi Roadside Assistance.

Warranty coverage is subject to the vehicle’s model year, warranty booklet, maintenance requirements, exclusions and prior repairs. Warranty coverage does not mean that every wear item, noise, cosmetic condition, accident, modification or maintenance service is covered.

Common Audi Warranty Limitations

A warranty claim may be denied or limited when the concern involves:

  • Normal wear
  • Maintenance items
  • Collision damage
  • Environmental damage
  • Improper fuel or fluids
  • Unauthorized modification
  • Racing or misuse
  • Improper repair
  • Failure to maintain the vehicle
  • Aftermarket tuning
  • Damage caused by an outside influence
  • A condition outside the warranty period

Coverage depends on the exact facts, vehicle records and warranty booklet. Ask the dealer to identify the controlling exclusion rather than accepting a general statement that the problem is not covered.

Audi Certified Pre-Owned Warranty

The current Audi Certified pre-owned limited warranty provides coverage for one year or 20,000 miles, whichever occurs first, subject to its terms and the vehicle’s remaining New Vehicle Limited Warranty.

The start of CPO coverage can depend on whether any original new-vehicle warranty remains when the vehicle is purchased.

CPO customers should retain:

  • CPO purchase agreement
  • Vehicle inspection documents
  • Warranty booklet
  • Vehicle history report
  • Repair orders
  • Proof of maintenance

CPO coverage for vehicles sold on or after certain program-change dates may not be transferable to a later owner. Review the documents issued with the specific vehicle.

Audi Signature Care Scheduled Maintenance

Eligible model-year 2026 and newer Audi vehicles include Audi Signature Care scheduled maintenance for the first three years or 30,000 miles, whichever occurs first.

Coverage can include scheduled maintenance at applicable intervals and a brake-fluid service, subject to the model’s maintenance schedule and program terms.

Audi Signature Care is different from:

  • The New Vehicle Limited Warranty
  • Roadside Assistance
  • Audi Care prepaid maintenance plans
  • Audi Pure Protection
  • Dealer maintenance packages
  • Vehicle insurance

Ask the dealer to confirm the vehicle’s eligibility and which specific services are included before authorizing additional customer-pay work.

Repeated Audi Repair or Warranty Problem

For a repeated concern:

  1. Describe the same symptom consistently at each visit.
  2. Make sure the repair order records the complaint.
  3. Record the date, mileage and number of days out of service.
  4. Save photographs, videos and warning messages.
  5. Keep every final repair order.
  6. Ask for the dealer service manager.
  7. Open an Audi USA case.
  8. Ask whether a regional technical specialist or field representative will review the vehicle.
  9. Request the next repair plan in writing.
  10. Review applicable state warranty and lemon-law rights when the problem remains unresolved.

CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for replacement, repurchase, arbitration or a state lemon-law remedy.

How to Check an Audi Recall

Use Audi’s official recall and campaign lookup with the complete VIN.

The VIN may be found:

  • At the lower driver-side windshield
  • On the registration
  • On the insurance card
  • Inside the driver-side door area
  • In the myAudi account

Recall status can depend on the exact VIN. Two vehicles with the same model and model year may not have the same recall status.

Do not post the complete VIN publicly.

Audi Recall Repair Is Delayed

If a dealer cannot complete recall work:

  1. Confirm that the VIN shows an open recall.
  2. Ask whether the required part is available.
  3. Ask whether the dealer has placed the vehicle on a waiting list.
  4. Request a written estimate of when the part may arrive.
  5. Ask whether Audi has provided interim safety instructions.
  6. Ask whether another authorized dealer has availability.
  7. Open a case with Audi USA.
  8. Keep the recall notice and every dealer response.

If the vehicle appears unsafe, do not continue driving solely because a repair appointment is unavailable. Ask Audi and the dealer for model-specific guidance.

How to Report an Audi Safety Concern

A vehicle-safety concern may involve:

  • Unexpected braking or acceleration
  • Steering loss
  • Airbag warning
  • Seat-belt failure
  • Fire or smoke
  • Fuel leak
  • High-voltage battery warning
  • Charging-system overheating
  • Loss of exterior lighting
  • Vehicle stalling
  • Unintended movement

Contact Audi and an authorized dealer. Consumers can also use the National Highway Traffic Safety Administration resources:

A safety complaint submitted to NHTSA does not automatically schedule a repair, establish warranty coverage or resolve a payment dispute.

Audi Roadside Assistance Phone Numbers

For most core Audi models and electric vehicles, call:

1-800-411-9988

For the A8, S8, R8, TT, e-tron GT, Q6 e-tron and model-year 2026 Q3, call:

1-866-478-3456

Audi Roadside Assistance is available 24 hours a day, seven days a week.

What Audi Roadside Assistance Can Provide

Available services can include:

  • Battery jump-start
  • Emergency towing
  • Flat-tire assistance
  • Fuel delivery
  • Lockout assistance
  • Emergency extrication
  • Collision-support routing
  • Help locating an authorized collision repair facility
  • Possible trip-interruption benefits

Coverage, limits and eligibility depend on the vehicle and program terms.

Roadside Assistance is currently included for four years with a qualifying new Audi and for one year with a qualifying CPO Audi. The coverage follows the eligible vehicle rather than only the original owner or lessee.

Information to Have for Audi Roadside Assistance

  • VIN
  • Year and model
  • Vehicle color
  • License plate
  • Telephone number
  • Exact location
  • Nearest intersection or landmark
  • Description of the breakdown
  • Whether the vehicle is in a dangerous location
  • Whether the vehicle is electric
  • Whether a tire, key or charging issue is involved

Call emergency services first when the vehicle is in a travel lane, involved in a serious collision, on fire or creating an immediate danger.

Arranging Your Own Tow or Roadside Service

Contact Audi Roadside Assistance before arranging your own service when possible.

Ask for:

  • Authorization number
  • Coverage confirmation
  • Towing destination
  • Maximum reimbursement
  • Required receipts
  • Submission deadline

Save itemized receipts and repair orders. Reimbursement is not guaranteed when a customer hires a provider without first following the program’s authorization requirements.

Always use the towing method specified in the owner’s manual. Incorrect towing can damage an all-wheel-drive, electric or high-performance vehicle.

Audi Financial Services Customer Service

Call Audi Financial Services at 1-888-237-2834 for:

  • Lease payments
  • Loan payments
  • Automatic payment
  • Payment posting
  • Payoff quotes
  • Account login
  • Due dates
  • Late fees
  • Title and lien questions
  • Lease-end options
  • Lease purchase
  • Excess mileage
  • Excess wear charges
  • Disaster assistance

Customers may also sign in to myAudi to make payments and send secure account messages.

Do not email full account numbers, Social Security numbers, bank information or payment-card details through an ordinary unsecured email.

Audi Lease-End Inspection

Audi Financial Services uses AiM for lease-end inspection scheduling.

Call 1-844-889-8529, Monday-Friday from 8 AM to 5 PM Eastern Time.

Before inspection:

  • Remove personal property.
  • Clean the vehicle enough for its condition to be seen.
  • Locate both keys.
  • Locate charging cables and accessories provided with the vehicle.
  • Review mileage.
  • Photograph the exterior and interior.
  • Review tires, wheels, glass and body panels.
  • Keep maintenance and repair records.

Ask for a copy of the inspection report and compare any charges with the lease agreement.

Audi Lease Payoff, Title or Lien Problem

For a payoff or title issue:

  1. Contact Audi Financial Services.
  2. Request a dated payoff quote.
  3. Confirm the accepted payment method.
  4. Verify the correct payoff address.
  5. Keep proof of delivery and payment.
  6. Ask when the lien release or title will be issued.
  7. Confirm the mailing address.
  8. Request written confirmation when the account is paid in full.

A dealership may facilitate a payoff, but Audi Financial Services controls the finance account and lien release.

Audi Pure Protection Help

Audi Pure Protection can include optional products such as:

  • Vehicle Service Protection
  • Term Protection
  • Lease-End Protection
  • Guaranteed Asset Protection
  • Tire and wheel coverage
  • Multi-coverage products

These products are separate from the factory warranty and ordinary auto insurance. Coverage is controlled by the customer agreement.

For contract, claim or cancellation questions, use the number and administrator shown on the actual agreement. The Audi Pure Protection information currently lists 1-844-368-6416 for applicable plan administration.

Ask for:

  • Contract number
  • Coverage dates
  • Covered components
  • Deductible
  • Exclusions
  • Claim-authorization requirements
  • Cancellation calculation
  • Refund recipient

myAudi App and Audi Connect Support

Call 1-800-822-2834 for Audi connect or myAudi assistance.

Common issues include:

  • Account login
  • Vehicle pairing
  • Key User verification
  • Remote lock or unlock
  • Vehicle-status updates
  • Remote climate control
  • Charging status
  • Subscription plans
  • Digital key
  • Map updates
  • Missing vehicle information
  • App notifications
  • Connection errors

Service availability varies by model, model year, equipment, software, cellular coverage and subscription.

myAudi Vehicle Will Not Pair

Before contacting support:

  1. Confirm that the correct myAudi account is being used.
  2. Update the myAudi app.
  3. Confirm that the phone has an internet connection.
  4. Confirm that the vehicle has cellular coverage.
  5. Restart the phone and vehicle infotainment system.
  6. Confirm that the VIN was entered correctly.
  7. Check whether Key User verification is complete.
  8. Remove a previous owner or user only through the approved process.
  9. Record the exact error message.
  10. Contact Audi support with the model year and app version.

Do not publish the VIN, account email, password, PIN or one-time verification code.

Remove a Previous Owner From myAudi

A used Audi can remain connected to a prior owner’s digital account.

Contact an authorized Audi dealer or Audi Customer Support when:

  • The previous owner appears as Key User.
  • Remote functions remain connected to another account.
  • The current owner cannot complete verification.
  • The vehicle was sold but still appears in the former owner’s app.

Proof of ownership or identification may be required. Use Audi’s official remote-access disconnection procedure rather than sharing documents with an unknown third party.

Audi Connect Subscription or Billing Problem

Review:

  • Plan name
  • Vehicle model and model year
  • Subscription start and renewal date
  • Amount charged
  • myAudi transaction history
  • Whether the vehicle was sold or returned
  • Cancellation confirmation

Contact Audi promptly when a paid-plan charge appears incorrect. Separately contact the payment provider if a completed transaction remains unauthorized.

Audi Navigation, MMI or Software Problem

Before scheduling service:

  • Record the exact warning or error message.
  • Photograph or record the behavior while safely parked.
  • Check for available software updates.
  • Restart the infotainment system using the model-specific instructions.
  • Confirm the connected phone and operating-system version.
  • Test whether the problem affects multiple phones.
  • Check whether the concern involves the vehicle system, myAudi or a third-party app.

Do not attempt to install unofficial firmware or software intended for a different model. An unsuccessful update can disable vehicle functions or affect warranty evaluation.

Audi Electric Vehicle and e-tron Support

For an electric Audi concern, identify whether the problem involves:

  • The vehicle
  • High-voltage battery
  • Charging cable
  • Home charging equipment
  • Public charging station
  • Charging-network account
  • myAudi app
  • Payment or charging session

Contact the public charging-network operator when the station will not start, process payment or release the connector. Contact Audi or an authorized dealer when the vehicle will not accept a charge or displays a vehicle-system warning.

Audi Will Not Charge

When safe:

  1. Read the vehicle warning message.
  2. Confirm the charging station has power.
  3. Confirm the connector is fully inserted.
  4. Try another compatible station when available.
  5. Check whether a scheduled charging time is active.
  6. Review the state of charge.
  7. Check the myAudi app.
  8. Contact the charging-network operator for station errors.
  9. Contact Audi Roadside Assistance if the vehicle is disabled.

Stop charging if there is smoke, sparking, melting, unusual heat, a burning odor, visible connector damage or liquid near electrical equipment.

Audi EV Battery Safety Warning

Do not touch damaged high-voltage components or an orange high-voltage cable.

After a collision, flood, fire or serious battery warning:

  • Move away from the vehicle when safe.
  • Contact emergency services.
  • Tell responders that the vehicle is electric or plug-in hybrid.
  • Do not store a potentially damaged EV inside a building.
  • Do not attempt an ordinary tow without model-specific instructions.
  • Contact Audi Roadside Assistance and an authorized Audi dealer.

A high-voltage battery can remain hazardous after visible smoke or fire appears to stop.

Audi Collision and Body Repair Help

After a collision:

  1. Contact emergency services when needed.
  2. Move to a safe location when possible.
  3. Exchange required information.
  4. Photograph the vehicles and scene.
  5. Contact the insurance company.
  6. Contact Audi Roadside Assistance when towing is required.
  7. Ask about an Audi Authorized Collision Repair Facility.
  8. Confirm the correct towing method.
  9. Keep the tow record and repair estimate.

Audi does not replace the customer’s insurer and does not determine liability for a collision.

Unfamiliar Audi Charge

An unfamiliar Audi-related transaction may involve:

  • Audi Financial Services payment
  • Dealer service or repair
  • Vehicle deposit
  • Audi connect subscription
  • Audi Care
  • Audi Pure Protection
  • Roadside service outside program coverage
  • SiriusXM subscription
  • Public charging session
  • Purchase by another authorized user

Compare the charge with:

  • myAudi activity
  • Audi Financial Services account
  • Dealer invoice
  • Protection-plan contract
  • Charging-network account
  • Email receipts

Contact the department or merchant named on the statement. Contact the bank or card issuer promptly when a completed charge remains unauthorized.

Fake Audi Recall, Warranty and Support Scams

Be cautious with unexpected calls, letters, emails and text messages claiming to represent Audi.

Warning signs include:

  • A demand for gift cards or cryptocurrency
  • A request for remote computer access
  • A request for a one-time myAudi code
  • An unofficial recall-repair fee
  • A fake extended-warranty expiration notice
  • A demand for immediate wire payment
  • A request for a full VIN and payment information through social media
  • A website that imitates Audi branding but does not use an official domain
  • A caller who cannot identify the vehicle or dealer accurately

Verify unexpected contact through AudiUSA.com, the authorized dealer or 1-800-822-2834.

Recall repairs should not require payment for the covered recall remedy.

How to Escalate an Audi Complaint

  1. Identify whether the issue belongs to the dealer, Audi USA, Audi Financial Services, Roadside Assistance, a charging network or an insurance company.
  2. Contact the department closest to the problem.
  3. Ask for the dealer manager or department supervisor.
  4. Open an Audi USA case at 1-800-822-2834.
  5. Keep the case number.
  6. Provide repair orders, dates, mileage and photographs privately.
  7. Ask which warranty, recall, finance or service provision controls the decision.
  8. Request the proposed resolution or denial in writing.
  9. Document repeated repair attempts and days out of service.
  10. Send concise written correspondence to Audi of America, 1950 Opportunity Way, Suite 1500, Reston, VA 20190, when ordinary support remains unresolved.
  11. Use the appropriate state consumer, warranty, lemon-law, financial or federal safety route when necessary.

The corporate switchboard is 1-703-364-7000. It should not replace Audi Customer Support, Audi Financial Services, Roadside Assistance or the authorized dealer process.

A review submitted to CustomerServiceNumbers.com does not contact Audi, schedule a repair, create a warranty claim, stop a payment, request roadside assistance, open a recall appointment or begin a lemon-law case.

Audi Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Audi customer reviews. The current rating is 0.0 out of 5 based on zero reviews.

There is not enough CSN review data to identify a current positive or negative Audi customer-service trend.

Future reviews may help readers understand experiences involving:

  • Audi USA Customer Support
  • Dealer vehicle sales
  • Dealer repairs and communication
  • Warranty decisions
  • Repeated repairs
  • Parts delays
  • Recall service
  • Roadside Assistance
  • Audi Financial Services
  • Lease-end inspections
  • myAudi and Audi connect
  • Navigation and software
  • Electric-vehicle charging
  • Complaint escalation

Because no Audi reviews have been submitted to CSN, claims about what Audi customers commonly praise or complain about would be speculative.

Frequently Asked Questions About Audi Customer Service

What is the Audi customer-service number?

Call Audi USA Customer Support at 1-800-822-2834, also written as 1-800-822-AUDI.

What are Audi customer-service hours?

Audi’s current official contact page lists Monday-Friday from 8 AM to 7 PM Eastern Time.

What is the Audi customer-service email?

For questions unrelated to Audi connect or Audi Financial Services, email AudiTalk@Audi.com.

What is the Audi Roadside Assistance number?

Call 1-800-411-9988 for core Audi models and electric vehicles. Select models use 1-866-478-3456.

Is Audi Roadside Assistance available 24 hours?

Yes. Audi Roadside Assistance is available 24 hours a day, seven days a week.

What is the Audi Financial Services number?

Call 1-888-237-2834, also written as 1-888-AFS-AUDI.

How do I schedule an Audi lease-end inspection?

Call AiM at 1-844-889-8529, Monday-Friday from 8 AM to 5 PM Eastern Time.

How long is the Audi new-vehicle warranty?

The Audi New Vehicle Limited Warranty lasts four years or 50,000 miles, whichever occurs first.

How long is Audi Certified pre-owned coverage?

The current CPO limited warranty provides one year or 20,000 miles, subject to the vehicle’s remaining new-vehicle warranty and program terms.

How do I make an Audi warranty claim?

Schedule an inspection with an authorized Audi dealer, obtain a repair order and ask for the warranty decision in writing. Contact Audi USA if the dealer does not resolve the concern.

How do I complain about an Audi dealer?

Contact the sales or service manager, then the dealership general manager. If the issue remains unresolved, call Audi USA and request a case number.

How do I check an Audi recall?

Use Audi’s official recall lookup with the complete VIN or check the VIN through NHTSA.

Who handles myAudi and Audi connect problems?

Call Audi support at 1-800-822-2834.

Who handles SiriusXM in an Audi?

Call SiriusXM at 1-866-635-2349.

Where is Audi of America headquartered?

Audi of America is based within the Volkswagen Group of America headquarters structure at 1950 Opportunity Way, Suite 1500, Reston, Virginia 20190.

Is 2200 Ferdinand Porsche Drive still Audi’s headquarters?

That is the former Herndon headquarters address. Current Audi of America operations are based in Reston, Virginia.

What is the Audi corporate phone number?

The corporate switchboard is 1-703-364-7000. Most ownership concerns should begin with Audi USA Customer Support.

Who owns Audi?

Audi of America represents the Audi brand in the United States. Audi AG is part of Volkswagen Group.

Related Automotive Customer Service Pages

Related Corporate Office Help

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share real support experiences since 2004. We independently organize official phone numbers, warranty routes, dealer-escalation guidance, roadside contacts, financial-service information, recall resources and customer reviews.

We are not owned by Audi of America, Audi AG, Volkswagen Group, Volkswagen Group of America, Audi Financial Services, an Audi dealer, a roadside provider, charging network, insurance company or repair facility.

Share Your Audi Customer Service Experience

Have you contacted Audi about a vehicle purchase, dealer complaint, warranty claim, repeated repair, recall, roadside issue, lease, payment, myAudi problem, Audi connect subscription, software concern or electric-vehicle charging problem?

Leave a factual review below and explain the model, model year, dealer or support route used, approximate response time and whether the issue was resolved.

Comments are moderated. Do not include VINs, license plates, finance-account numbers, repair orders containing private information, home addresses, phone numbers, email addresses, insurance records, myAudi credentials, one-time verification codes or personal information about an employee or technician.

Page Update Note

This Audi customer-service page was reviewed and updated on July 18, 2026. The update confirmed the current Audi USA telephone number, email and weekday hours; added Audi Financial Services, lease-end inspection and roadside-assistance contacts; corrected the corporate address from Herndon to Reston; and added current warranty, recall, dealer, myAudi, Audi connect and electric-vehicle guidance.

The update also removed unsupported positive-review and complaint claims because CustomerServiceNumbers.com has not yet received an Audi review.

Last Updated: July 18, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Audi of America, Audi AG, Volkswagen Group, Volkswagen Group of America, Audi Financial Services, an authorized Audi dealer, Audi Roadside Assistance provider, charging network, insurer, collision center, SiriusXM or vehicle-protection administrator. Audi does not provide customer support through this website.

Telephone numbers, hours, addresses, dealer ownership, warranty coverage, maintenance programs, recall status, roadside benefits, finance terms, lease procedures, myAudi features, Audi connect plans, charging services and corporate information can change. Review the current vehicle warranty booklet, purchase or lease agreement, repair order, protection contract and official Audi USA website.

This page cannot diagnose a vehicle, schedule service, authorize a warranty repair, dispatch a tow, approve a recall remedy, access a finance account, cancel a lease, issue a refund, repair an app or determine whether a vehicle qualifies for a legal remedy. It is not legal, financial, insurance, mechanical, electrical, cybersecurity, emergency-response or vehicle-safety advice.

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