LEVOLOR Customer Service: Phone, Warranty, Parts & Reviews

If your LEVOLOR blinds will not raise or lower, a shade needs restringing or replacement parts, an InMotion motorized shade is not responding, a custom order arrived damaged, or you need warranty assistance, start with LEVOLOR’s current product-support system. Have the product type, purchase receipt and identifying information ready before contacting customer service.

Which LEVOLOR Support Route Should You Use?

• Blind or shade will not operate: Search the exact product in LEVOLOR’s Support Center or call 1-800-752-9677.
• Warranty claim: Locate the sales receipt and call 1-800-538-6567.
• Shipping damage: Contact LEVOLOR promptly. Its current custom warranty requires shipping damage to be reported within 14 calendar days of delivery.
• Replacement part: Identify the exact blind or shade and contact LEVOLOR before ordering or mailing anything.
• Blind or shade needs repair or restringing: Contact LEVOLOR for troubleshooting and repair authorization.
• Motorized shade or InMotion problem: Use LEVOLOR’s Motorization Support Center.
• Order status: Use LEVOLOR’s online Order Status tool with the Order ID/PO number and ZIP or postal code.
• Product purchased through Lowe’s, Home Depot or another retailer: Contact the retailer about its own order, installation or return transaction and LEVOLOR about applicable manufacturer support.
• Older recalled cellular shade: Stop using an affected product and follow the LEVOLOR/CPSC recall instructions.

What to Have Ready Before Contacting LEVOLOR

Gather:

• Product type, such as cellular shade, roller shade, wood blind or vertical blind
• Approximate purchase date
• Retailer or website where the product was purchased
• Sales receipt or other proof of purchase
• Order ID or purchase-order number when available
• Product label information
• Width and height of the window covering
• Control type, such as cordless, cord loop, wand or motorized
• Description of the problem
• Photos of broken or damaged components
• Previous LEVOLOR support or warranty information

For older blinds and shades, photographs can be especially useful because product designs, operating systems, replacement parts and colors change over time.

Do not publish complete order numbers, receipts, home addresses, payment information or private customer-service correspondence in a public review.

How to Identify a LEVOLOR Blind or Shade

Before requesting parts or service, determine whether the product is:

• Cellular shade
• Vertical cellular shade
• Roller shade
• Solar shade
• Banded shade
• Roman shade
• Natural shade
• Sheer shading
• Panel track shade
• Real wood blind
• Faux wood blind
• Metal blind
• Vertical blind
• Soft vertical blind
• Shutter

Also identify the operating system.

A replacement component for a cordless blind may be different from one used on a corded or motorized version of what otherwise appears to be the same product.

LEVOLOR Warranty Coverage

LEVOLOR currently uses separate warranty terms for custom and stock window coverings.

Custom LEVOLOR Blinds and Shades

LEVOLOR’s current custom warranty is called a Limited Lifetime Warranty, but the company defines the life of the product by category.

Current custom warranty periods from the date of manufacture include:

• Cellular shades: 10 years
• Roman shades: 10 years
• Roller shades: 10 years
• Natural shades: 10 years
• Panel track shades: 10 years
• Real wood blinds: 10 years
• Faux wood blinds: 10 years
• Metal blinds: 10 years
• Vertical blinds: 10 years, except vertical vinyl vanes
• Vertical vinyl vanes: 3 years
• Banded shades: 10 years
• Sheer shadings: 10 years
• InMotion products and accessories: 5 years

The warranty applies to the original residential retail purchaser when the product was properly installed and remains in its original window.

Stock LEVOLOR Blinds and Shades

LEVOLOR’s current stock-product warranty also uses the term Limited Lifetime Warranty, but defines the life of a stock product as 5 years.

It covers the original purchaser against qualifying manufacturing defects while the product remains in its original window.

What the LEVOLOR Warranty Covers

The warranty is designed to cover qualifying manufacturing defects involving:

• Product design
• Materials
• Workmanship

When LEVOLOR determines that a covered manufacturing defect exists, its written warranty says it may, at its discretion:

• Repair the product
• Replace the product
• Refund the cost of the product

If a color or product has been discontinued, LEVOLOR says it may use the closest current equivalent.

What the LEVOLOR Warranty Does Not Cover

LEVOLOR’s current custom warranty excludes normal wear and tear and failures associated with circumstances including:

• Abuse or misuse
• Accidents
• Alterations
• Damage caused by pets or insects
• Exposure to salt air
• Extraordinary use
• Improper cleaning
• Improper handling
• Improper installation
• Improper operation
• Misapplication

The warranty also excludes certain changes that occur over time, including:

• Loss of color intensity
• Yellowing or cracking of plastic or faux-wood components
• Some loss of pleating
• Creeping, sagging or billowing of cordless products that are not regularly operated
• Natural variations in wood, grass, jute, reeds and similar materials
• Warping or cracking of wood slats in high-humidity or high-heat conditions

Costs such as removal, remeasurement, reinstallation and shipping may also be excluded.

Read the written warranty applying to the exact product before assuming a repair or installation charge will be reimbursed.

How to File a LEVOLOR Warranty Claim

LEVOLOR’s current custom warranty instructs customers to:

1. Locate the sales receipt or other proof of purchase.
2. Call 1-800-538-6567.
3. Explain the suspected manufacturing defect.
4. Complete any product-specific troubleshooting requested by LEVOLOR.
5. Follow LEVOLOR’s instructions if the product needs to be returned or repaired.

Do not send a blind or shade back without authorization. LEVOLOR’s written warranty states that unauthorized returns will not be accepted.

LEVOLOR Stock Product Warranty Claims

For stock blinds and shades, LEVOLOR’s current warranty distinguishes between recent purchases and older warranty issues.

If the product is within 90 days of purchase, LEVOLOR directs the customer to return the product and sales receipt to the original LEVOLOR retailer.

After 90 days, contact LEVOLOR Customer Service directly.

This distinction is important when the blind was purchased from Lowe’s, Home Depot or another retail store.

LEVOLOR Shipping Damage

LEVOLOR’s current custom warranty requires shipping damage to be reported within 14 calendar days after delivery.

Call:

1-800-538-6567

If the product arrived damaged:

• Keep the shipping carton.
• Keep internal packing materials.
• Photograph the exterior box.
• Photograph the damaged blind or shade.
• Keep the order information.
• Contact LEVOLOR promptly.

Waiting beyond the specified damage-reporting period can affect eligibility for credit or another shipping-damage remedy.

LEVOLOR Replacement Parts

LEVOLOR provides replacement parts for many supported products, but availability depends on:

• Product family
• Product age
• Operating system
• Original hardware configuration
• Whether the component remains in production

Parts may include:

• Brackets
• Valance clips
• Wands
• Cord or chain components
• Bottom-rail components
• Control hardware
• Motorization accessories
• Remote controls
• Other product-specific hardware

Contact LEVOLOR with the product information before assuming a current part will fit an older blind.

Older LEVOLOR Products and Discontinued Parts

Replacement components may no longer be available for very old blinds and shades.

One of the historical reviews on this CustomerServiceNumbers.com page describes a homeowner who contacted LEVOLOR in 2016 about parts for wood blinds installed in 1993 and was told the required parts were no longer made.

That review reflects one historical customer’s experience, but it also illustrates why the age and exact design of an older window covering matter when requesting parts today.

If an original component is discontinued, ask LEVOLOR whether:

• An updated replacement part exists
• The product can be repaired or restrung
• A repair-center option exists
• Replacement of the full blind or shade is the practical option

LEVOLOR Repair and Restringing Help

Current LEVOLOR technical documentation says additional parts can be ordered and certain shades, blinds and shutters can be repaired or restrung through its repair process.

Before sending a product for repair:

1. Contact LEVOLOR.
2. Describe the exact product and problem.
3. Obtain authorization and shipping instructions.
4. Package the product carefully.
5. Include any information LEVOLOR requests.

Do not perform extensive modifications on a product you intend to submit for warranty evaluation because unauthorized alterations can affect warranty coverage.

LEVOLOR Blind Will Not Raise or Lower

The correct troubleshooting depends on the operating system.

Before contacting support:

• Identify whether the product is cordless, cord loop, wand-controlled or motorized.
• Check for visible obstructions.
• Confirm mounting brackets are level and securely installed.
• Do not force a jammed shade.
• Search LEVOLOR Support for instructions specific to that product.

A cellular shade, wood blind, roller shade and vertical blind use different mechanisms.

Do not disassemble a headrail based on instructions for another product.

LEVOLOR Motorized Blinds and InMotion Support

LEVOLOR’s current motorized system is called InMotion.

Depending on the product and selected accessories, InMotion can provide:

• Remote control
• App control
• Automated schedules
• Scenes and routines
• Amazon Alexa integration
• Google Home integration
• Samsung SmartThings integration
• IFTTT integration
• Siri integration

The InMotion hub connects compatible blinds and shades with Wi-Fi and smart-home services.

For support, use:
LEVOLOR Motorization Support.

Older LEVOLOR Motorization Products

LEVOLOR distinguishes its current InMotion system from its previous motorization platform.

The company specifically notes that current InMotion products are not compatible with older products controlled by the previous:

• LEVOLOR app
• 3-channel remote
• 6-channel remote

LEVOLOR directs customers with products purchased before approximately August 2022 to its legacy motorization support resources.

Identify the remote and approximate purchase date before ordering a replacement motorization component.

LEVOLOR Order Status

LEVOLOR provides an online Order Status tool.

Have:

• Order ID or PO number
• ZIP or postal code

ready.

LEVOLOR’s current website says most custom orders ship within approximately 7-14 days, although manufacturing time can vary by product and configuration.

Do not assume that every blind or shade in a multi-product order will necessarily move through production at exactly the same time.

Changing or Canceling a Custom LEVOLOR Order

LEVOLOR custom window coverings are manufactured to the customer’s measurements and selected specifications.

Current LEVOLOR technical terms state that once production has begun, changes and cancellations cannot be made.

If you notice:

• An incorrect measurement
• Wrong color
• Wrong mount type
• Wrong control system
• Incorrect shipping address

contact LEVOLOR or the selling retailer immediately.

Do not wait for the order to ship before reporting a known configuration error.

LEVOLOR Products Purchased From Lowe’s or Home Depot

LEVOLOR window coverings are sold through retail channels in addition to LEVOLOR’s own site.

When another retailer processed the purchase, separate the retailer transaction from the manufacturer warranty.

Contact the retailer about:

• Store order status
• Retailer installation service
• Payment or financing
• A recent store return
• Measurement service arranged by the retailer
• A retailer order entered incorrectly

Contact LEVOLOR about:

• Manufacturer warranty
• Product troubleshooting
• Replacement parts
• Operating-system questions
• Motorization support

For stock LEVOLOR products within 90 days of purchase, the written LEVOLOR warranty specifically directs customers back to the original retailer with the sales receipt.

Measuring for LEVOLOR Custom Blinds and Shades

Custom window coverings depend heavily on accurate measurements.

Before ordering:

• Determine whether the installation is inside mount or outside mount.
• Use a metal measuring tape.
• Follow the measurement instructions for the exact product.
• Measure each window individually instead of assuming apparently identical windows are the same size.
• Check minimum mounting-depth requirements.
• Confirm obstructions such as handles, locks and trim.

A custom-made blind produced from an incorrect customer measurement can be more difficult to resolve than a manufacturing defect.

If a retailer or professional measured the windows, keep the measurement paperwork and installation contract.

LEVOLOR Installation Problems

LEVOLOR provides product-specific installation guides and videos through its Support Center.

Before drilling:

• Confirm inside-mount or outside-mount installation.
• Verify bracket locations.
• Check mounting depth.
• Confirm the fasteners are suitable for the mounting surface.
• Follow the exact product guide.

Improper installation is excluded from LEVOLOR’s written warranty, so contact support before improvising a mounting method that differs materially from the instructions.

LEVOLOR Child Safety

LEVOLOR currently promotes safety options including:

• Cordless operating systems
• Motorized window coverings
• Retractable-wand systems
• Wand-controlled products
• Cord tensioners for applicable continuous-loop products

Do not remove permanent safety labels or disable tensioning and safety components.

If you have older corded blinds or shades, review LEVOLOR’s Safety Center and current CPSC guidance.

2019 LEVOLOR Cellular Shade Recall

The recall applies only to certain LEVOLOR Two-Corded Custom Cellular Shades manufactured between:

December 15, 2018 and April 30, 2019

Affected configurations include certain:

• Bottom-up single-cell shades
• Bottom-up double-cell shades
• Top-Down/Bottom-Up shades
• Day/Night corded shades
• Specialty-shape cellular configurations

Manufacturing information is printed on a sticker on the headrail.

Consumers with an affected shade should stop using it and contact LEVOLOR for the free recall repair.

• Recall/customer support: 1-800-752-9677
• Recall email: recall@levolor.com
• CPSC recall notice: LEVOLOR Cellular Shade Recall

Do not sell or give away a recalled window covering before the required safety repair has been completed.

How to Escalate a LEVOLOR Customer Service Complaint

1. Identify whether the issue involves LEVOLOR directly or the retailer that sold or installed the product.
2. Call 1-800-752-9677 for general product support or 1-800-538-6567 for a warranty matter.
3. Provide the receipt, order information, product type and approximate manufacture or purchase date.
4. Describe the defect, missing part, installation problem or requested resolution clearly.
5. Keep photographs and measurement records.
6. Ask for a case or authorization number when one is provided.
7. If a product must be shipped for repair, follow LEVOLOR’s return authorization instructions exactly.
8. If a retailer entered the order incorrectly or arranged the installation, keep the retailer’s order and project documentation and escalate that portion of the complaint through the retailer.

For a safety recall, follow the recall-specific process rather than waiting for an ordinary warranty complaint to be escalated.

LEVOLOR Reviews and Complaints

CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on three published LEVOLOR reviews.

The visible reviews are historical:

• June 23, 2016: A customer with 23 LEVOLOR window coverings said replacement parts were no longer available for 2-1/2-inch white wooden blinds installed in 1993 and expressed frustration about the lack of a repair option.
• October 9, 2015: A customer described a long wait for information after returning a cellular shade for repair or replacement and reported waiting 17 minutes to reach a customer-service representative.
• March 22, 2014: A customer asked where to purchase a LEVOLOR Signature Series Heritage double curtain rod.

These three older reviews do not provide enough current first-hand feedback to establish a broad trend about LEVOLOR customer service, installation quality or product durability.

The previous editorial text stated that customer reviews often highlighted LEVOLOR’s quality, customization and customer service while complaints focused on service, installation and durability. Those broad statements went beyond the three visible reviews and should not be presented as conclusions from the CSN review section.

If you have contacted LEVOLOR, useful first-hand review details include:

• The blind, shade or shutter type
• Approximate product age
• Whether the product was purchased directly or through a retailer
• Whether the issue involved warranty, replacement parts, repair, installation or motorization
• Which customer-service number or support route you used
• How long it took to receive assistance
• Whether LEVOLOR resolved the issue

Do not post complete order numbers, receipts, home addresses, payment information or private support documents.

About LEVOLOR

LEVOLOR is a window-covering brand with more than 100 years of history.

Current LEVOLOR products include:

• Cellular shades
• Vertical cellular shades
• Roller shades
• Solar shades
• Banded shades
• Roman shades
• Natural shades
• Sheer shadings
• Panel track shades
• Real wood blinds
• Faux wood blinds
• Metal blinds
• Vertical blinds
• Soft vertical blinds
• Shutters
• InMotion motorized window coverings

LEVOLOR’s current website lists its office at 5775 Glenridge Drive, Building A, Atlanta, Georgia 30328.

Related Window Treatment and Retail Customer Service Pages

• Hunter Douglas customer service
• Lowe’s customer service
• Home Depot customer service

LEVOLOR Customer Service FAQs

What is the LEVOLOR customer service phone number?

For general LEVOLOR customer support, call 1-800-752-9677.

What is 1-800-538-6567 used for?

LEVOLOR’s current warranty documents list 1-800-538-6567, also written as 1-800-LEVOLOR, for warranty service and shipping-damage claims.

What are LEVOLOR customer service hours?

Current LEVOLOR product and support pages generally list telephone support Monday through Friday from 8:30 a.m. to 6:30 p.m. Eastern time. Because LEVOLOR has displayed slightly different hours on some current pages, confirm the live support page before calling near opening or closing time.

Where is LEVOLOR located?

LEVOLOR’s current website and the Hunter Douglas Group office directory list the corporate office at 5775 Glenridge Drive, Building A, Atlanta, GA 30328.

Is the old Piscataway, New Jersey LEVOLOR address still current?

LEVOLOR’s current site does not list the older 1 Centennial Avenue, Piscataway address as its corporate office. Its current published corporate location is in Atlanta, Georgia.

How long is the LEVOLOR warranty?

It depends on the product. Current custom blinds and shades commonly have a defined product life of 10 years, while vertical vinyl vanes have 3 years and InMotion products and accessories have 5 years. The current stock-product warranty defines product life as 5 years.

Is LEVOLOR’s Limited Lifetime Warranty actually lifetime coverage?

LEVOLOR uses the term Limited Lifetime Warranty but defines the life of the product by category. For many current custom products that means 10 years from manufacture; stock products currently use a five-year definition.

Do I need a receipt for a LEVOLOR warranty claim?

Yes. LEVOLOR’s warranty instructions tell customers to locate the sales receipt or proof of purchase before requesting warranty service.

How quickly must shipping damage be reported?

LEVOLOR’s current custom warranty says shipping damage must be reported within 14 calendar days after delivery.

Can I return a LEVOLOR product without authorization?

Do not send warranty or repair merchandise back without instructions. LEVOLOR’s current custom warranty states that unauthorized returns will not be accepted.

What do I do with a stock LEVOLOR product that fails within 90 days?

LEVOLOR’s current stock warranty directs customers to take the product and sales receipt back to the original LEVOLOR retailer within 90 days of purchase. After 90 days, contact LEVOLOR Customer Service.

Can LEVOLOR repair or restring blinds?

Current LEVOLOR technical documentation states that certain blinds, shades and shutters can be repaired or restrung through its repair process. Contact LEVOLOR first for authorization and instructions.

Can I still get parts for an old LEVOLOR blind?

It depends on the product and age. Some replacement components remain available, while parts for discontinued products may no longer be manufactured. Contact LEVOLOR with product information and photographs.

How do I track a LEVOLOR order?

Use LEVOLOR’s Order Status page and enter the Order ID or PO number and ZIP or postal code.

How long do LEVOLOR custom orders take to ship?

LEVOLOR’s current website says most orders are shipped within approximately 7-14 days. Production time varies by product and configuration.

Can I cancel a custom LEVOLOR order?

Contact LEVOLOR or the selling retailer immediately. LEVOLOR’s current custom-product technical terms state that once production has begun, changes and cancellations cannot be made.

What is LEVOLOR InMotion?

InMotion is LEVOLOR’s current motorization platform for compatible blinds and shades, supporting remote, app and smart-home control.

Will a new InMotion remote or hub work with an old LEVOLOR motorized shade?

Not necessarily. LEVOLOR states that its current InMotion system is not compatible with products from its previous motorization program, including products controlled by older 3-channel and 6-channel remotes.

Are any LEVOLOR blinds recalled?

Certain LEVOLOR Two-Corded Custom Cellular Shades manufactured from December 15, 2018 through April 30, 2019 were recalled in 2019 because their cord connector can create a strangulation hazard for small children.

What should I do with a recalled LEVOLOR cellular shade?

Stop using the affected shade and contact LEVOLOR for the free recall repair. Do not sell or give away an unrepaired recalled product.

How many LEVOLOR reviews are on CustomerServiceNumbers.com?

The LEVOLOR page currently has three published reviews and displays an overall rating of 3.0 out of 5.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share first-hand service experiences since 2004. CSN independently organizes contact information, warranty and repair resources, product-safety information and customer reviews.

CustomerServiceNumbers.com is not affiliated with LEVOLOR, Hunter Douglas, Lowe’s, Home Depot, any LEVOLOR retailer, installer or repair provider. Contact information, warranty terms, product availability, parts availability and support procedures can change, so verify important warranty, repair and safety decisions through current official resources.

Share Your LEVOLOR Customer Service Experience

Have you contacted LEVOLOR about cellular shades, roller shades, wood blinds, vertical blinds, shutters, InMotion motorization, replacement parts, restringing, a warranty claim, shipping damage or another product problem?

Leave a respectful first-hand review below describing the product, approximate product age, issue, support route used, response time and whether LEVOLOR resolved the problem.

Privacy reminder: Posting a review on CustomerServiceNumbers.com does not contact LEVOLOR, file a warranty claim, start a repair or register for a recall remedy. Do not post complete order numbers, receipts, payment information, home addresses, passwords or private customer-service correspondence.

Independent Site Disclaimer: CustomerServiceNumbers.com is an independent consumer-information and review website. It is not affiliated with LEVOLOR or Hunter Douglas, and those companies do not provide customer service through this page.