Reach Lifetime Fitness Customer Service – Reviews

Lifetime Fitness, My kids ages 3 and 4 were banned from kids care for 7 days, for hitting another child. They cornered the child, which I realize is bad. This is the first time they have done anything, and while I agree what they did was bad, I disagree with the punishment (3rd offense punishment), when this was their first offense. I felt bombarded by the staff and caught off guard. Lifetime was not willing to work with me. Making me feel awful, Basically, my kids are awful and they can’t come in for 7 days. This isn’t my only complaint with Lifetime. As the customer, we have no say. It doesn’t help to talk to a manager (Jeff May), because you are wasting your time. Whatever staff says….goes. He will not work with the customer at all. I have punished my kids, but at their ages, they don’t know the difference between 2 days or 7 days. 7 days is punishing me. I thought the punishment was harsh and we were treated poorly. I have joined another gym today, and looking to discontinue Lifetime.

Lifetime Fitness, My terrible experience with Dana Tabor, the head of Member Service at Lifetime fitness, Berkeley Height, NJ. It all started with a phone conversation on Monday afternoon after Thanksgiving. Nick, who works for Lifetime, called me to encourage my husband to resume his membership. So, my husband and I were at the Lifetime for membership add-on this evening. After signed the membership form, I spent sometime with Nick, tried to understand and confirm various charges – membership fee, prorated due, service fee, add-on fee etc. They are pretty confusing and some are different from what I was told on the phone. After a careful review, I decided not to do the add-on and to terminate my membership as well. At this point, Dana Tabor came out and began to accuse me of yelling and being rude to Nick while she was processing the termination. Not only she refused to hear any explanations or complains, she also threatened to order me to leave. I felt to be very much mistreated just because I wanted to cancel the membership. It was obvious that Dana Tabor was unprofessional and unfriendly. Her personality was inappropriate for a head of Member Service and her behavior has damaged the image of Lifetime.

A staff member named Dena spoke to me like a kid and raised her voice at me. After I got upset and raised my voice and told her to shut up because she kept insulting me. She called the sheriff and told them a lie saying I made threats to her. The worst part was that other staff laughed and made comments when I was wrongly accused and walking out with the sheriffs. I sent an email to customer service at Lifetime.com. I hope to hear from the corporate office.