If you need help with a Life Time membership, billing charge, cancellation, membership freeze, club access, personal training, Kids Academy, class reservation or local club complaint, use the support route that matches the issue. Life Time, formerly commonly called Life Time Fitness or Lifetime Fitness, operates athletic country clubs throughout the United States and Canada.
Current members with billing, membership or account questions can contact the Life Time Corporate Concierge Center at 1-888-430-6432. People asking about clubs or new membership options can use Life Time’s main contact number at 1-855-430-5433. Club-specific issues are usually best handled by the location involved.
Life Time Fitness Customer Service Information
- Life Time Corporate Concierge Center: 1-888-430-6432
- Best for: Membership, billing, account and other current-member questions
- Concierge hours: Monday-Thursday, 8:00 a.m.-5:00 p.m. CT; Friday, 8:00 a.m.-4:00 p.m. CT
- Life Time main contact / membership information: 1-855-430-5433
- Main contact hours: Monday-Friday, 8:00 a.m.-8:00 p.m. CT
- Account Services email: AccountServices@lifetime.life
- Life Time Contact Us: Life Time Customer Service
- Membership help and FAQs: Life Time Help
- Manage membership: My Life Time Account
- Club locator: Find a Life Time Club
- Guest and Club Policies: Life Time Policies
- Official website: LifeTime.life
Life Time corporate headquarters:
Life Time Group Holdings, Inc.
2902 Corporate Place
Chanhassen, MN 55317
1-855-430-5433
Important: Membership pricing, access levels, amenities, fees and club hours vary by location. Review the terms for your specific membership and primary club rather than assuming another Life Time location has identical rules.
Choose the Correct Life Time Support Route
- Billing or membership question: Call the Corporate Concierge Center at 1-888-430-6432.
- Cancel membership: Use your Life Time account/app, email Account Services or visit your club. Follow the advance-notice requirement in your General Terms Agreement.
- Temporarily stop club access: Life Time currently offers a membership suspension option with a 30-day notice.
- Club cleanliness, equipment or staff complaint: Contact the club and ask for the appropriate department leader or general manager.
- Personal training problem: Start with the training department at the club and review the separate training agreement.
- Kids Academy or child-program issue: Contact the Kids or club leadership team involved.
- App, login or reservation problem: Use My Life Time, the Life Time app or the Corporate Concierge Center.
- New membership or club information: Call 1-855-430-5433 or contact the individual club.
Protect Your Membership, Payment and Family Information
Do not publish your Life Time membership number, password, payment-card information, bank details, home address, medical documentation, children’s names or records, or screenshots containing private account information in the public review section. Use LifeTime.life, the Life Time app, your club or the verified support numbers above for account-specific help.
Life Time Membership Customer Service
Current members who need help with billing, membership or account questions can call the Corporate Concierge Center at 1-888-430-6432.
Current staffed hours are:
- Monday-Thursday: 8:00 a.m.-5:00 p.m. Central Time
- Friday: 8:00 a.m.-4:00 p.m. Central Time
Members can also send Life Time a message online or contact their primary club.
For a club-specific problem, have the club location ready because local management may need to investigate the issue.
How to Cancel a Life Time Membership
Life Time currently allows membership cancellation requests through several official routes, including:
- Online through My Life Time
- Through the Life Time member app
- By email to AccountServices@lifetime.life
- At a Life Time club
Life Time says an advance notice period is required according to the member’s General Terms Agreement. Do not assume every membership has the same cancellation cutoff.
When canceling:
- Review your current General Terms Agreement.
- Submit the request through an official Life Time cancellation route.
- Record the date the request was submitted.
- Confirm the effective cancellation date.
- Ask whether another dues payment will occur.
- Save the email, app screen or other written confirmation.
- Review your payment account after the effective cancellation date.
Canceling a club membership may not automatically cancel a separate personal-training, event, program or other service agreement. Review each agreement involved.
Life Time Membership Suspension
If you expect to return rather than permanently cancel, Life Time currently allows eligible members to suspend club access for up to four months once per calendar year.
A 30-day notice is currently required for this club-access suspension.
During the suspension, Life Time says the membership converts to a Life Time Digital membership for $15 per month. Members can continue using eligible digital classes, programs and tools and can later reactivate club access without another joining fee.
Do not confuse the 30-day suspension requirement with membership cancellation. Life Time’s cancellation FAQ says the cancellation notice period is controlled by the applicable membership agreement.
Life Time Medical or Military Freeze
Life Time separately offers a medical or military freeze for qualifying members.
The current membership FAQ describes a freeze of up to three months. A physician’s note or military orders may be required.
For memberships containing more than one person, Life Time says the freeze generally applies to the affected member rather than automatically freezing everyone on the membership.
Contact Account Services or your club if additional time is needed.
Removing or Inactivating a Family Member
Life Time memberships can include a partner and eligible dependents. If one member no longer needs club access, Life Time provides an option to inactivate that person rather than cancel the entire membership.
Life Time currently requires a 30-day notice to inactivate a member and publishes a $10 service fee for the change.
Ask Life Time to confirm:
- Which member is being removed or inactivated
- The effective date
- The new monthly dues
- Any service fee
- Whether an automatic reactivation date has been selected
Adding a Family Member
Life Time currently permits eligible memberships to add a partner who is at least 18 and resides with the primary member, as well as qualifying dependents from age 3 months through 25 years for whom the member or partner is the parent or legal guardian.
Additional monthly dues apply, and Life Time says proof of cohabitation or guardianship may be required. A $10 service fee may also apply depending on the change.
Life Time Billing Questions
For an unexpected Life Time charge, first determine what the charge represents before disputing it.
Possible charges can involve:
- Monthly membership dues
- A membership change
- Personal training
- Kids programs
- Classes or events
- LifeSpa or other club services
- Club Tab purchases
- Late or other service fees
Review your Life Time account, membership agreement and transaction history, then call 1-888-430-6432 if the charge is still unclear.
For a cancellation-related billing problem, provide the cancellation request date and confirmation showing its effective date.
Updating a Life Time Payment Method
Life Time allows members to update the payment method used for monthly dues and qualifying recurring services through My Life Time or at a club.
Use the official account system rather than emailing a complete payment-card or banking number.
Life Time’s current Guest and Club Policies include several possible fees associated with membership changes and payment issues. Because fees can vary by location and state and may change, review the current Fee Schedule and your membership agreement when questioning a charge.
Life Time Club Complaints
A problem involving a specific location should generally begin with that club.
Examples include:
- Broken exercise equipment
- Locker-room or cleanliness concerns
- Pool or aquatics issues
- Staff conduct
- Class availability
- Pickleball or tennis reservations
- Club access
- Parking
- LifeCafe or LifeSpa service
- Kids Academy concerns
Ask for the department leader or club general manager if the front desk cannot resolve the issue.
Keep a short record of the date, club, department, people contacted and requested resolution.
Life Time Personal Training Complaints
Personal training and coaching services can have terms separate from the general club membership.
If you have a scheduling, billing, cancellation or session dispute:
- Review the training agreement.
- Check the session history in your account or app.
- Contact the training leader at the club.
- Keep appointment and cancellation records.
- Escalate unresolved billing or membership-related questions to the Corporate Concierge Center.
Do not assume cancellation of the underlying gym membership automatically resolves every separate service contract.
Life Time Kids Academy and Child Program Complaints
Life Time operates child and youth programs at participating locations. Program availability, eligibility and individual policies can vary by club.
For a concern involving Kids Academy, child care, camp or another youth program, start with the Kids leadership team or general manager at the location involved.
When escalating a child-related issue, keep records private. Do not publish children’s names, behavioral reports, health conditions, photographs or other identifying information in a public review.
Life Time App and Online Account Help
My Life Time and the Life Time app provide tools for membership management, reservations and other account functions.
Members may use them for tasks including:
- Membership changes
- Updating payment information
- Class and activity reservations
- Viewing club access
- Managing eligible family members
- Using Life Time Digital services
If the account is not being recognized as an active membership, verify that you are using the email associated with the membership. For additional help, call 1-888-430-6432.
Life Time Membership Prices
Life Time does not use one universal membership price across every location.
The company states that membership levels, dues, fees, services and access can vary by club. Access to certain pools, racquet facilities, programs, classes or other amenities may also depend on the membership level or require an additional fee.
Check the exact club and membership option before joining or upgrading.
Does Life Time Offer a Day Pass?
Life Time currently offers a One-Day Membership at participating locations, providing temporary access to benefits associated with the applicable one-day offer.
Availability and pricing can vary. Check the specific club before visiting.
About Life Time Fitness
The current corporate brand is Life Time, although consumers continue to search for the company as Life Time Fitness and Lifetime Fitness.
Life Time Group Holdings, Inc. is a publicly traded company on the New York Stock Exchange under ticker symbol LTH.
As of mid-2026, Life Time describes its network as more than 190 athletic country clubs across the United States and Canada, along with the Life Time app, athletic events and other health and wellness businesses.
Current corporate leadership identifies Bahram Akradi as Founder, Chairman and Chief Executive Officer.
Life Time Group Holdings, Inc.
2902 Corporate Place
Chanhassen, MN 55317
How to Escalate a Life Time Fitness Complaint
- Start with the Life Time club or department involved.
- Ask for the department leader or club general manager when appropriate.
- For membership or billing problems, call 1-888-430-6432.
- Keep the membership agreement, billing records and relevant emails or app confirmations.
- For cancellation or membership changes, keep written confirmation and the effective date.
- Explain the specific resolution you are requesting.
- If normal club and member-service routes do not resolve the issue, corporate correspondence can be sent to Life Time Group Holdings, Inc., 2902 Corporate Place, Chanhassen, MN 55317.
CustomerServiceNumbers.com cannot access a Life Time membership, cancel an account, stop a dues payment, change a family membership, issue a refund, cancel a personal-training agreement or overturn a local club decision.
Life Time Fitness Customer Reviews and Complaints
CustomerServiceNumbers.com currently displays a 3.0 out of 5 rating based on 3 visible reviews.
All three visible reviews are older, dating from 2014 through 2016.
A March 2016 reviewer described a dispute over a seven-day Kids Care suspension involving the reviewer’s young children and said club management would not reconsider the decision.
A December 2015 reviewer described confusion about membership, prorated and service charges while attempting to add a spouse at the Berkeley Heights, New Jersey club, followed by a negative interaction when the reviewer decided to cancel.
An April 2014 reviewer described a dispute with a staff member that escalated at a club and said the reviewer subsequently emailed Life Time customer service.
These reviews support a limited historical theme involving staff or manager interactions, along with individual membership/cancellation and child-program disputes. Because there are only three reviews and all are roughly a decade old, they should not be treated as evidence of Life Time’s current overall customer-service performance.
If you have recently contacted Life Time, leave a review below describing the club, whether the issue involved billing, cancellation, a membership change, personal training, Kids Academy, facilities or another service, which support route you used, and whether the issue was resolved.
Do not publish membership numbers, payment information, home addresses, health information or identifying information about children.
Related Gym and Fitness Customer Service Pages
- LA Fitness customer service, memberships, billing and cancellation
- 24 Hour Fitness customer service, memberships and complaints
- Planet Fitness customer service, billing and cancellation
- Gold’s Gym customer service, memberships and reviews
- Life Time corporate office, headquarters and complaint information
Frequently Asked Questions
What is the Life Time Fitness customer service phone number?
For current-member billing, membership and account questions, call the Life Time Corporate Concierge Center at 1-888-430-6432. For general Life Time and new-membership inquiries, call 1-855-430-5433.
What are Life Time Corporate Concierge hours?
Life Time currently lists Monday-Thursday from 8:00 a.m.-5:00 p.m. CT and Friday from 8:00 a.m.-4:00 p.m. CT.
How do I cancel a Life Time membership?
Life Time currently accepts cancellation requests online or in the Life Time app, by email to Account Services, or at a club. Advance notice is required according to your General Terms Agreement.
Does Life Time require 30 days to cancel?
Life Time’s current cancellation FAQ does not state one universal cancellation period for every membership. It says advance notice is required according to the applicable General Terms Agreement. The separate club-access suspension option currently requires 30 days’ notice.
What is the Life Time Account Services email?
Life Time’s current Guest and Club Policies publish AccountServices@lifetime.life for membership-change requests.
Can I put my Life Time membership on hold?
Yes. Life Time currently allows eligible members to suspend club access for up to four months once per calendar year with 30 days’ notice. The membership converts to Life Time Digital for $15 per month during the suspension.
Does Life Time offer a medical or military freeze?
Yes. Life Time currently offers qualifying medical or military freezes for up to three months. Supporting documentation such as a physician’s note or military orders may be required.
Can I remove one person without canceling my entire family membership?
Life Time provides an option to inactivate an individual member. The current policy requires 30 days’ notice and lists a $10 service fee for the change.
How do I complain about a Life Time club?
Start with the department leader or general manager at the club involved. If the issue involves membership or billing or remains unresolved, contact the Corporate Concierge Center at 1-888-430-6432.
Is Life Time Fitness now called Life Time?
Yes. The company’s current public brand is Life Time, although Life Time Fitness and Lifetime Fitness remain common search names.
Who owns Life Time Fitness?
Life Time Group Holdings, Inc. is a publicly traded company listed on the New York Stock Exchange under ticker symbol LTH.
Who is the CEO of Life Time?
Bahram Akradi is the Founder, Chairman and Chief Executive Officer of Life Time.
Where is Life Time headquartered?
Life Time Group Holdings, Inc. is headquartered at 2902 Corporate Place, Chanhassen, MN 55317.
Is CustomerServiceNumbers.com affiliated with Life Time?
No. CustomerServiceNumbers.com is an independent customer-service information and review website. It cannot access memberships, cancel accounts, reverse charges, issue refunds, modify personal-training agreements or change club decisions.
Why Trust This Life Time Fitness Contact Guide?
The current Life Time customer-service numbers and hours, membership-change routes, cancellation guidance, suspension and freeze options, headquarters, company information and leadership on this page were checked against current Life Time resources. All three visible CustomerServiceNumbers.com reviews were also read before describing customer feedback.
Share your experience: If you contacted Life Time about membership, billing, cancellation, a freeze, personal training, Kids Academy, a club complaint or another service issue, leave a review below describing the club, support route, response time and resolution. Keep membership, payment, health and family information private.
Disclaimer: CustomerServiceNumbers.com is not affiliated with Life Time Group Holdings, Inc., Life Time, LA Fitness, 24 Hour Fitness, Planet Fitness or Gold’s Gym. Membership terms, dues, fees, cancellation requirements, club access, programs and amenities can vary by agreement and location. Review your current Life Time agreement and official account information for rules applying to your membership.
