24 Hour Fitness Customer Service Phone Number & Cancellation Help

24 Hour Fitness members often contact support for membership cancellation, billing disputes, annual fees, frozen accounts, My24 login problems, club access, personal training, app issues, facility cleanliness, broken equipment, class schedules, guest passes, and complaints about a specific club location.

For most club-specific issues, start with the local 24 Hour Fitness club. For membership changes, billing questions, cancellation documentation, app/account problems, or unresolved complaints, use Member Services, My24, or the official contact form below.

Verified 24 Hour Fitness Customer Service Contact Information

• 24 Hour Fitness Member Services Phone Number: 1-800-432-6348
• Customer / Member Service Email: customerservice@24hourfit.com
• Official Contact Form: Contact 24 Hour Fitness
• Cancel Membership: 24 Hour Fitness cancellation options
• My24 Account Login: Manage membership online
• Find a Club: 24 Hour Fitness club locator
• Membership Policies and Club Rules: Review membership policies
• Membership Options: Compare membership options
• Website: 24HourFitness.com
• Business Address: 24 Hour Fitness USA, LLC, 1265 Laurel Tree Lane, Suite 200, Carlsbad, CA 92011
• Published Mailing Address: 24 Hour Fitness, P.O. Box 2689, Carlsbad, CA 92018

Important local club note: 24 Hour Fitness uses local club routing for many concerns. The official contact form asks customers to choose a club and says the concern will be directed to a manager at that club. For same-day access, facility, cleanliness, staff, equipment, pool, sauna, or class issues, contact the local club first.

Choose the Correct 24 Hour Fitness Support Route

For Membership Cancellation

Use the official 24 Hour Fitness cancellation page if you have an eligible monthly-payment membership. 24 Hour Fitness says limited-term or prepaid memberships should speak with a team member in club or contact the company. Always save your cancellation confirmation, email receipt, screenshot, reference number, and cancellation date.

For Billing, Annual Fees, or Charges After Cancellation

Log into My24 or contact Member Services if you have questions about monthly dues, annual fees, charges after cancellation, billing-date changes, refunds, or disputed charges. Have your membership details, charge date, amount, payment method, club location, and cancellation proof ready. Do not send full card numbers or bank details by email or in a public review.

For Membership Changes or Freezes

To make changes to a membership, log into My24 or contact your home club. Membership-change options may depend on your agreement, membership type, account standing, notice requirements, and club rules. Ask for written confirmation of any freeze, downgrade, upgrade, transfer, or cancellation.

For Local Club Complaints

Contact the local club manager first for complaints about cleanliness, broken equipment, locker rooms, showers, pool, sauna, hours, parking, crowding, employee interactions, guest access, or class availability. If the club does not resolve the issue, submit the official contact form and choose the correct club location.

For Personal Training or Paid Services

For personal training, group training, Reformer24, Recovery24, specialty classes, or paid add-on services, start with the club where the service was sold or scheduled. Ask for the fitness manager or club manager if your issue involves unused sessions, cancellation, scheduling, trainer conduct, pricing, or refund expectations.

For App, Website, or My24 Login Problems

Use the My24 login page for password resets, account access, online payments, profile updates, membership changes, and club visit history. If the app, website, or 24GO access is not working, contact Member Services and include the device type, account email, error message, and the date the issue occurred.

For Club Rules, Safety, or Conduct Concerns

Review 24 Hour Fitness membership policies and club rules for guest access, minors, locker rooms, pools, saunas, filming, dress, conduct, and prohibited items. For urgent safety, harassment, theft, or facility concerns, notify the club immediately and contact local authorities when appropriate.

What to Have Ready Before Contacting 24 Hour Fitness

• Home club location, city, and state
• Membership number or barcode, shared only through official support channels
• Name, phone number, and email used on the membership
• Billing date, charge amount, and payment method
• Cancellation, freeze, downgrade, or membership-change confirmation
• Personal training or paid add-on agreement, if applicable
• Club visit date, class name, employee interaction, or facility issue details
• Photos of broken equipment or facility issues, but never photos of other members or locker-room areas
• A short timeline and the resolution you are requesting

Common Reasons Members Contact 24 Hour Fitness Support

• Canceling a membership
• Charges after cancellation
• Monthly dues, annual fees, or refund questions
• Freezing, changing, upgrading, or downgrading a membership
• My24 login, password reset, or app access problems
• Broken equipment, dirty facilities, or locker-room maintenance
• Club hours, holiday hours, or access problems
• Personal training package or scheduling complaints
• Class cancellations, reservations, or instructor concerns
• Guest pass, buddy pass, or minor access questions
• Pool, sauna, steam room, basketball court, or specialty-area issues

24 Hour Fitness Cancellation and Billing Tips

Gym billing disputes often happen when a member believes the membership was canceled, but billing continues because the cancellation was incomplete, not eligible online, missing notice, or tied to a different membership type. Protect yourself by keeping written proof.

• Use the official cancellation page when eligible.
• For prepaid or limited-term memberships, speak with a club team member or contact Member Services.
• Ask whether a final payment, annual fee, or notice-period charge will still apply.
• Save all confirmation emails, screenshots, dates, and case numbers.
• Check whether personal training, Recovery24, Reformer24, FitPerks, or other add-ons must be canceled separately.
• Monitor your payment account after cancellation and dispute unexpected charges promptly.

24 Hour Fitness Club Maintenance and Facility Complaints

For broken machines, dirty locker rooms, shower issues, sauna or pool maintenance, missing cleaning supplies, unsafe equipment, or overcrowding, report the issue to the front desk or club manager first. If the issue is not resolved, use the contact form and select the club involved.

Do not photograph or film other members without consent. 24 Hour Fitness membership policies state that photography or filming of others is not permitted without their prior knowledge and consent, and photography or filming is not allowed in locker rooms, steam rooms, or sauna areas.

24 Hour Fitness Personal Training and Add-On Service Issues

If your complaint involves personal training, specialty classes, recovery services, paid reservations, or another add-on, ask the local club for the agreement, cancellation terms, unused-session policy, and refund rules. Personal training and specialty services may be billed separately from the main membership, so confirm whether the add-on has a separate cancellation process.

Scam, Billing, and Privacy Warning

Be cautious with fake gym cancellation services, fake refund offers, third-party billing calls, search ads that imitate Member Services, and unofficial cancellation advice. Use 24HourFitness.com, My24, your home club, or Member Services before sharing account details.

• Do not post membership barcodes, account numbers, payment card details, bank details, billing statements, contracts, cancellation screenshots, phone numbers, emails, home addresses, medical information, locker combinations, or app screenshots in public reviews.
• Do not pay an unknown third party to cancel your membership unless you understand the risk.
• Do not share verification codes, My24 passwords, or payment information with anyone who contacts you unexpectedly.
• If you see an unfamiliar 24 Hour Fitness charge, contact Member Services and your payment card issuer.
• If your issue involves injury, medical symptoms, or emergency safety concerns, contact a healthcare professional or emergency services.

How to Escalate a 24 Hour Fitness Complaint

1. Start with the local club: Ask for the club manager if the issue involves facilities, staff, classes, equipment, access, lockers, or training services.
2. Use the official contact form: Select the correct club location so the issue is routed to the right manager.
3. Contact Member Services: Call 1-800-432-6348 for membership, billing, cancellation, or account questions.
4. Document everything: Save dates, emails, case numbers, screenshots, cancellation confirmations, billing records, and names of employees spoken with.
5. Ask for written confirmation: For cancellations, freezes, refunds, add-on changes, or billing adjustments, ask for a written confirmation or reference number.
6. Escalate carefully: For unresolved billing disputes, contact your payment card issuer. For unsafe facility or consumer-protection concerns, consider the appropriate local or state agency.

What to Expect When Contacting 24 Hour Fitness

24 Hour Fitness may ask for your home club, membership details, account email, phone number, billing information, cancellation confirmation, and a description of the issue. Club-level issues may be routed to a local manager. Membership, billing, and cancellation matters may require review of your membership agreement and payment history.

24 Hour Fitness Customer Service FAQ

What is the 24 Hour Fitness customer service phone number?

The 24 Hour Fitness Member Services phone number is 1-800-432-6348.

How do I cancel a 24 Hour Fitness membership?

Use the official 24 Hour Fitness cancellation page if your monthly-payment membership is eligible. For limited-term or prepaid memberships, 24 Hour Fitness says to speak with a team member in club or contact the company.

Can I cancel 24 Hour Fitness by phone?

Cancellation options can depend on your membership type and agreement. Call Member Services or contact your home club if the online cancellation page does not apply to your membership.

How do I contact a specific 24 Hour Fitness club?

Use the 24 Hour Fitness club locator to find the local club address, phone number, hours, amenities, and class information.

How do I dispute a 24 Hour Fitness charge?

Log into My24, review your billing history, gather the charge date and amount, and contact Member Services at 1-800-432-6348. If the issue involves a local membership or training agreement, contact your home club as well.

Are all 24 Hour Fitness clubs open 24 hours?

No. Club hours vary by location. Some clubs operate 24 hours, while others may have reduced overnight, weekend, holiday, remodel, or staffing-related schedules. Check the local club page before visiting.

Is CustomerServiceNumbers.com affiliated with 24 Hour Fitness?

No. CustomerServiceNumbers.com is independent and is not affiliated with 24 Hour Fitness USA, LLC, Mark Mastrov, LongRange Capital, or any individual 24 Hour Fitness club.

24 Hour Fitness Customer Service Reviews and Complaints on CSN

CustomerServiceNumbers.com currently does not have enough live 24 Hour Fitness reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews. If reviews are added later, this section can be updated to summarize real CSN review themes such as billing, cancellation, club maintenance, equipment, cleanliness, hours, personal training, app access, or customer service response.

Related Customer Service Resources

• Planet Fitness Customer Service
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• Gold’s Gym Customer Service
• 24 Hour Fitness Corporate Office Headquarters
• Identify Unknown Credit Card Charges
• Read or Leave Company Reviews on ZeroStars

Page Update Note

Page updated on June 29, 2026. This update refreshed 24 Hour Fitness member service contact details, cancellation routing, My24 account guidance, local club escalation, billing and privacy warnings, related resources, and CSN review handling.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with 24 Hour Fitness. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private membership, billing, health, payment, or account information.

Share Your Experience with 24 Hour Fitness

If you contacted 24 Hour Fitness Member Services, canceled a membership, disputed a charge, used My24, had a club maintenance issue, worked with a club manager, used personal training, or escalated a complaint, you can share your experience below. Please include the general issue, support route used, and whether the matter was resolved.

Privacy reminder: Do not include membership barcodes, account numbers, billing statements, payment card details, bank details, full contracts, cancellation screenshots with private account data, locker combinations, medical information, home addresses, phone numbers, emails, or photos of other members.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by 24 Hour Fitness USA, LLC, Mark Mastrov, LongRange Capital, or any individual 24 Hour Fitness club. Contact details are provided for informational purposes and may change. Always verify membership, billing, cancellation, club access, safety, privacy, and account information through official 24 Hour Fitness channels or your local club.