If you need help with a WTSO wine order, delayed shipment, damaged bottle, wrong delivery address, return, refund, account problem, Case Club membership or Premium Wine Club subscription, start with WTSO’s official customer-service channels. Some rules change once an order has shipped, so contacting WTSO quickly can be important.
WTSO Customer Service Phone Number and Contact Information
- WTSO Customer Service Phone Number: 1-866-957-2795
- WTSO Customer Service Email: wines@wtso.com
- Alternative Email Listed in WTSO FAQ: help@wtso.com
- Online Support: WTSO Contact Us
- Self-Service: WTSO Help & Self-Service
- Website: WTSO.com
WTSO’s official website currently contains conflicting telephone hours. Its dedicated Contact page lists Monday-Friday from 8 AM to 5 PM, while its FAQ lists Monday-Friday from 8 AM to 4:30 PM ET. Customers calling late in the day should use the earlier 4:30 PM cutoff as a precaution or use email, the contact form or online self-service.
WTSO’s FAQ says email assistance is available seven days a week. Response time is not guaranteed.
What Is WTSO?
WTSO stands for Wines ‘Til Sold Out. The company operates an online wine platform featuring changing wine offers, flash deals, Last Chance selections, Collector’s Drop wines, gift products and wine-club programs.
WTSO’s Terms of Service identify the legal business as Wine Marketing Group, LLC, doing business as Wines ‘Til Sold Out. WTSO says it was founded in 2006 and is headquartered in Pennsauken, New Jersey.
WTSO’s current official materials identify Joe D. Arking as Founder and CEO.
Best WTSO Support Route by Issue
- Order status or tracking: Sign in to your WTSO account, check My Orders or use WTSO self-service.
- Wrong shipping address: Contact WTSO immediately before the package moves further through fulfillment.
- Damaged or incorrect wine: Contact customer service promptly and keep the bottles, packaging and photographs requested by WTSO.
- Return or refund: Contact WTSO before shipping anything back.
- Account or password issue: Use account recovery, the Contact page or customer service.
- Case Club: Review the Case Club section of your account and current membership terms.
- Premium Wine Club: Use Manage My Subscription for pauses and cancellations.
- Email or SMS notifications: Change notification preferences in your account or use the unsubscribe/STOP options provided by WTSO.
What to Have Ready Before Contacting WTSO
- Name on the WTSO account
- Email address associated with the account
- Order number
- Name and quantity of the affected wine
- Shipping or tracking information
- Date the package arrived or was expected
- Photos of damaged or incorrect bottles when applicable
- Correct shipping address if requesting an address change
- Case Club or Premium Wine Club membership information when applicable
- A short description of the resolution you are requesting
Do not post this information publicly in a CustomerServiceNumbers.com review.
WTSO Shipping and Adult Signature Requirements
Wine shipping is regulated differently from ordinary merchandise. WTSO requires purchasers to be at least 21 years old, and wine deliveries require a signature from a person who is at least 21.
A driver cannot simply leave a wine shipment at a front door because a delivery note asks them to do so. Make arrangements for an eligible adult to accept the shipment.
WTSO says shipping availability varies by state. Depending on the destination, WTSO may ship directly where authorized or arrange transportation through a third-party shipper. FedEx or UPS may be involved in delivery.
WTSO’s detailed shipping information currently says orders typically ship from its climate-controlled facility within approximately 1-3 business days. Actual delivery time depends on the destination, carrier, weather, shipping method and other circumstances.
WTSO Free Shipping
Free-shipping requirements depend on the type of offer. WTSO currently provides free shipping on qualifying non-flash orders of $60 or more, while individual flash deals can require a minimum number of bottles. Alaska and Hawaii may have separate charges.
Check the actual checkout screen before placing an order because the shipping requirement for a particular promotion can differ from another WTSO offer.
Can WTSO Hold a Wine Order?
WTSO allows customers to select future shipping dates and generally offers complimentary holding of ordinary orders for up to six months.
The selected future date is the shipment date, not the guaranteed delivery date. Customers using a hold because of travel or extreme temperatures should review the order before the maximum hold period expires.
WTSO’s policies provide for orders exceeding the applicable hold period to be canceled and converted to store credit in certain circumstances. Case Club has separate storage rules.
How to Change a WTSO Shipping Address
If an order has not yet been packaged or shipped, sign in and check whether the ship date or address can still be changed. Contact WTSO immediately if you need assistance.
Once a package is in transit, WTSO may need to ask the carrier to reroute it. WTSO currently states that a carrier fee can apply and generally limits rerouting to another address within the same state.
If a new address is in another state, the original package may need to be returned before another shipment can be arranged. Additional carrier, return or reshipment charges may apply.
Can You Cancel a WTSO Order?
Contact WTSO as soon as possible if you need to cancel or modify a recent order.
WTSO states that an order normally cannot be canceled once it has shipped. Customer service may be able to request a return-to-shipper from the carrier, but WTSO currently lists a fee for that service.
Do not assume that refusing delivery automatically produces a full refund. Ask WTSO how the return and applicable carrier charges will be handled for your specific order.
WTSO Returns and Refunds
WTSO advertises a satisfaction guarantee, but customers should follow the current return procedure rather than mailing wine back on their own.
WTSO’s current FAQ says eligible items can be returned within 14 days of receiving the order for a refund. Customer service should arrange the return and provide instructions.
The FAQ currently lists a $27 return-shipping fee that may be deducted from the refund. WTSO’s older Terms of Service also contain language stating that an order may be subject to a 5% return processing fee. Because WTSO’s official pages are not completely consistent, confirm the fee that applies to your order before agreeing to a return.
For a full refund request involving wine you no longer want, WTSO says remaining unopened bottles may need to be returned for quality-control purposes. WTSO’s FAQ indicates that later returns may result in store credit instead of the original form of payment.
A satisfaction guarantee does not mean every customer will automatically receive a particular refund, replacement or credit. Eligibility depends on the circumstances and WTSO’s current policies.
Damaged, Incorrect or Problem Wine
If bottles arrive damaged, leaking, incorrect or otherwise affected by a shipment problem, contact WTSO promptly.
WTSO asks customers to provide information about the affected wine, order and quantity. For damaged or incorrect orders, customer service may request photographs for quality-control purposes.
Keep the bottles and packaging until WTSO tells you what to do. Do not independently mail alcohol back to WTSO or to a warehouse without return authorization and instructions.
WTSO Case Club Membership
Case Club is different from WTSO’s free basic shopping account and from the Premium Wine Club monthly subscription.
WTSO currently lists Case Club at $59.99 per year. The annual membership automatically renews on the anniversary date unless renewal is stopped under WTSO’s current membership procedures. WTSO states that the Case Club membership fee is non-refundable.
Case Club members can accumulate bottles in their Case Club Bank, receive membership benefits and earn qualifying rewards. Storage and shipping rules differ from ordinary WTSO orders.
If a Case Club membership expires while bottles remain in storage, review the current hold rules promptly. WTSO says expired-membership orders may eventually be canceled and converted to store credit if they are not shipped within the allowed period.
Because membership pricing and benefits can change, review the current WTSO Case Club page before joining, renewing or making decisions about stored bottles.
WTSO Premium Wine Club Cancellation
WTSO also operates a Premium Wine Club monthly subscription, which is separate from Case Club.
The Premium Wine Club is currently listed at $99.99 plus applicable tax per month and includes an automatic monthly shipment of 2-3 wines.
WTSO says the subscription automatically renews unless it is paused or canceled at least 14 days before the next scheduled shipment date.
To cancel, WTSO directs members to:
- Sign in to the WTSO account.
- Open Manage My Subscription.
- Open Settings.
- Select Cancel My Membership.
WTSO says a cancellation submitted inside the 14-day cutoff can result in the member being charged for that month’s shipment with an equivalent credit added to the WTSO account.
Members can also pause a month, but WTSO applies the same 14-day advance requirement. A paused subscription normally resumes for the following shipment unless the member makes another change.
WTSO Gift Cards
WTSO offers gift cards for purchases on its website. Its Terms of Service state that eGift Cards generally cannot be redeemed for cash or returned for a cash refund except where required by law.
WTSO also states that unused eGift Card balances do not expire. Protect a gift-card code like cash and do not publish it in a review or support post.
WTSO Account, Email and Privacy Help
Customers can change addresses, payment information and notification preferences through their WTSO account. WTSO also provides options to unsubscribe from promotional email and SMS messages.
If you cannot access an account or believe account information has been compromised, use WTSO’s official website and customer-service channels rather than an unsolicited link or telephone number.
WTSO’s privacy policy also provides procedures for certain access, correction and deletion requests. Deleting account information can affect the WTSO account itself, so confirm the consequences before requesting deletion.
How to Escalate an Unresolved WTSO Complaint
Start by contacting WTSO customer service and clearly explain the order, shipment, return, refund, membership or billing problem. Keep copies of email responses, order confirmations, tracking records, photos and credits or refund notices.
If the matter remains unresolved, ask WTSO to review the case again and provide the earlier correspondence and the specific resolution you are requesting.
Because WTSO is headquartered in New Jersey, consumers with an unresolved business complaint can also review the New Jersey Division of Consumer Affairs complaint process. Filing a government complaint does not guarantee a refund or other particular result.
Do not include unnecessary payment-card information, account passwords, identification documents or other sensitive information when submitting a complaint.
WTSO Headquarters and Corporate Information
WTSO states that it is headquartered in Pennsauken, New Jersey. Its current Terms identify the legal company as Wine Marketing Group, LLC, d/b/a Wines ‘Til Sold Out.
Current WTSO materials identify Joe D. Arking as Founder and CEO.
CustomerServiceNumbers.com has not verified a current WTSO street headquarters address or a separate corporate-office telephone number from WTSO’s current official pages. An older P.O. Box should not be treated as WTSO’s current public corporate office, returns address or walk-in location.
Do not mail wine, returns, legal documents or payments to an old address found on a third-party website. Contact WTSO first for the proper instructions.
WTSO Customer Reviews on CustomerServiceNumbers.com
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on zero WTSO reviews. This means no ratings have been submitted; it is not a zero-star customer verdict.
Because there are currently no published reviews, CSN does not have enough customer feedback on this page to identify patterns involving WTSO wine quality, shipping, returns, refunds, Case Club, Premium Wine Club, billing or customer-service response.
WTSO Customer Service FAQs
What is the WTSO customer service phone number?
Call WTSO at 1-866-957-2795.
What are WTSO customer service hours?
WTSO’s official pages currently conflict. Its Contact page says Monday-Friday, 8 AM-5 PM, while its FAQ says Monday-Friday, 8 AM-4:30 PM ET. Customers calling late in the day should use the earlier cutoff or contact WTSO online.
What is WTSO’s customer service email?
WTSO’s current Contact page lists wines@wtso.com. Its FAQ also lists help@wtso.com.
Can I return wine to WTSO?
WTSO’s current FAQ says eligible items may be returned within 14 days of receipt. Contact customer service first for instructions and confirmation of any return fee.
Can I cancel a WTSO order after it ships?
WTSO says shipped orders cannot normally be canceled. Customer service may be able to request a carrier return, but fees can apply.
Does someone 21 or older need to sign for WTSO wine?
Yes. WTSO requires wine shipments to be signed for by an adult who is at least 21 years old.
Can WTSO hold my wine during hot or cold weather?
WTSO generally allows ordinary orders to be held for up to six months. Choose an appropriate future ship date during checkout and review the order before the maximum hold period expires.
Does WTSO Case Club automatically renew?
Yes. WTSO currently describes the $59.99 Case Club membership as an annual fee that automatically renews. WTSO also states that the membership fee is non-refundable.
How do I cancel WTSO Premium Wine Club?
Sign in and use Manage My Subscription > Settings > Cancel My Membership. WTSO says cancellation must occur at least 14 days before the next shipment to avoid the late-cancellation treatment described in its current subscription policy.
Where is WTSO headquartered?
WTSO says it is headquartered in Pennsauken, New Jersey. CustomerServiceNumbers.com has not verified a current public street headquarters address from WTSO’s official pages.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share service experiences since 2004. It is an independent consumer resource and is not owned or operated by WTSO, Wines ‘Til Sold Out, Wine Marketing Group, LLC, a winery, wine distributor, FedEx, UPS, another third-party shipper, payment processor or government regulator.
CustomerServiceNumbers.com cannot access a WTSO account, locate or change an order, process a return, issue a refund, reroute wine, cancel a Case Club or Premium Wine Club membership, change billing information or resolve a WTSO complaint directly.
Share Your WTSO Customer Service Experience
Have you contacted WTSO about an order, shipping delay, damaged bottle, incorrect wine, return, refund, address change, Case Club membership, Premium Wine Club cancellation, gift card, account or billing concern? Leave a factual review below describing what happened, which WTSO support method you used and whether the issue was resolved.
If the problem involved FedEx, UPS, another shipper, a winery, payment processor or another third party, identify that distinction when relevant rather than attributing every part of the experience to WTSO.
Privacy and moderation reminder: CustomerServiceNumbers.com reviews are public. Do not post your WTSO order number, full delivery address, birth date, driver’s-license or other identification information, payment-card or bank information, WTSO password, gift-card code, private telephone number, private email address or screenshots containing sensitive personal information. Comments may be moderated for profanity, personally identifiable information and spam while preserving the reviewer’s meaning when possible.
Page Update Note
This WTSO customer service page was updated on July 28, 2026. The update verifies WTSO’s current customer-service number, corrects outdated telephone hours, adds current email and self-service options, removes an unverified corporate P.O. Box, identifies Wine Marketing Group, LLC as the legal company, updates shipping and adult-signature requirements, adds returns and refund guidance, explains Case Club and Premium Wine Club rules, and corrects the page’s zero-review status.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with WTSO, Wines ‘Til Sold Out, Wine Marketing Group, LLC, any winery or distributor, shipping carrier, payment processor or government agency.
Wine-shipping availability, membership pricing, fees, return rules, promotional terms and state alcohol requirements can change. Verify current terms directly with WTSO before placing an order, shipping wine, authorizing a return, canceling a membership or relying on a particular refund, credit or delivery outcome.