Mercedes-Benz USA Customer Service Phone Number & Complaints

Mercedes-Benz USA owners and shoppers often contact customer service for warranty questions, recall notices, Roadside Assistance, dealer complaints, repair concerns, Mercedes-Benz Financial Services, lease or finance questions, app and connected-car issues, parts availability, vehicle manuals, Lemon Law concerns, and corporate escalation.

For most service, repair, warranty, sales, or dealer-related concerns, start with the authorized Mercedes-Benz dealer involved. For unresolved Mercedes-Benz complaints, national Customer Care, Roadside Assistance, Mercedes-Benz Financial Services, recall support, or the Customer Assistance Office may be the better route.

Verified Mercedes-Benz USA Customer Service Contact Information

• Mercedes-Benz USA Customer Service Phone Number: 1-800-367-6372 / 1-800-FOR-MERCEDES
• Customer Care Hours: Monday-Friday, 9 AM-9 PM ET
• Mercedes-Benz Customer Support Page: MBUSA Customer Support
• Email Support: Available through the MBUSA Customer Support page
• Roadside Assistance: 1-800-367-6372, available 24/7
• Takata Recall Hotline: 1-877-496-3691
• Recall Lookup: Mercedes-Benz recall information
• Mercedes-Benz Financial Services: 1-800-654-6222
• Mercedes-Benz App / Connected Car Support: 1-800-367-6372
• Find a Mercedes-Benz Dealer: Mercedes-Benz dealer locator
• Owners Support: Mercedes-Benz owners resources
• Corporate Headquarters / Customer Assistance Office: 1 Mercedes-Benz Dr., Sandy Springs, GA 30328
• Website: MBUSA.com

Phone number note: The main Mercedes-Benz USA phone number for Customer Care, Roadside Assistance, app support, and many owner questions is 1-800-367-6372. For finance or lease accounts, use Mercedes-Benz Financial Services at 1-800-654-6222.

Choose the Correct Mercedes-Benz Support Route

For Dealer Sales, Service, or Repair Complaints

Start with the authorized Mercedes-Benz dealer if your issue involves a recent purchase, repair, service appointment, parts order, warranty diagnosis, loaner vehicle, sales paperwork, or dealership employee complaint. Ask for the service manager, general manager, or dealer principal before escalating to Mercedes-Benz USA Customer Care.

For Mercedes-Benz Customer Care

Call 1-800-367-6372 for general Mercedes-Benz customer service, ownership questions, warranty concerns, vehicle account help, connected services, app support, radio code help, and national escalation after dealer contact.

For Roadside Assistance

Call 1-800-367-6372, press the in-vehicle assistance button if equipped, or use the Mercedes-Benz app for Roadside Assistance. Roadside support may ask for your name, VIN, vehicle year, model, color, phone number, disabled vehicle location, and a description of the problem.

For Recalls and Safety Campaigns

Use the Mercedes-Benz recall lookup tool with your 17-digit VIN. For Takata airbag recall questions, call 1-877-496-3691. Recall repairs are typically handled through authorized Mercedes-Benz dealers.

For Mercedes-Benz Financial Services

Call 1-800-654-6222 for finance, lease, payment, payoff, title, end-of-lease, account login, autopay, and billing questions. Do not post finance account numbers, payoff quotes, loan documents, credit information, or payment details in public reviews.

For Warranty or Lemon Law Concerns

For warranty concerns, repeated repair problems, or Lemon Law questions, contact Mercedes-Benz Customer Care at 1-800-367-6372. Mercedes-Benz also lists CA_Retention_Mailbox@mbusa.com for warranty or Lemon Law concerns. Lemon Law rules vary by state, so consider speaking with a qualified consumer-law professional if you need legal guidance.

For the Mercedes-Benz App or Connected Car Services

Use the Mercedes-Benz app help resources or call Customer Care for setup, login, remote features, connected services, vehicle pairing, location features, and account access. Remove private vehicle, location, and account data before sharing screenshots.

What to Have Ready Before Contacting Mercedes-Benz USA

• Vehicle Identification Number, shared only through official support channels
• Vehicle year, model, trim, and mileage
• Dealer name, city, and state
• Repair order, estimate, invoice, or warranty paperwork
• Date of purchase, service visit, recall appointment, or breakdown
• Mercedes-Benz Financial Services account details, if the issue is finance-related
• Recall notice, campaign number, or NHTSA recall information if available
• Mercedes-Benz app account email or connected-car issue details
• Photos, videos, or diagnostic reports, if relevant and safe to share privately
• A short timeline of what happened and the resolution requested

Common Reasons Customers Contact Mercedes-Benz Customer Service

• Warranty repair questions or denied warranty coverage
• Dealer service complaints or unresolved repair issues
• Recall notices, Takata airbag repairs, or safety campaign scheduling
• Roadside Assistance, towing, flat tire, battery, lockout, or breakdown help
• Mercedes-Benz Financial Services payments, lease, payoff, or title questions
• Mercedes-Benz app, connected-car, or remote feature problems
• Parts delays, backordered components, or repair timeline concerns
• Sales paperwork, delivery experience, or new-vehicle concerns
• Certified Pre-Owned warranty or vehicle-history questions
• Lemon Law, repeated repair, or buyback-related concerns

Mercedes-Benz Dealer Complaint Tips

Many Mercedes-Benz complaints begin at the dealer level because authorized dealerships handle sales, inspections, service appointments, diagnostics, parts orders, warranty repair, recall repair, and customer communication. Before escalating to Mercedes-Benz USA, ask the dealer for the diagnosis, repair order, service manager response, and any warranty decision in writing.

• Ask whether the issue is covered by factory warranty, Certified Pre-Owned warranty, extended coverage, goodwill, or customer pay.
• Request a written explanation if warranty coverage is denied.
• Keep repair orders for repeat problems, noises, warning lights, or safety concerns.
• Ask for a case number when escalating to Mercedes-Benz Customer Care.
• For finance or lease disputes, separate dealer paperwork issues from Mercedes-Benz Financial Services account issues.

Mercedes-Benz Recalls, Warranty, and Roadside Help

Use the official Mercedes-Benz recall lookup tool for current recall information by VIN. If your vehicle is affected by a recall, schedule repair through an authorized Mercedes-Benz dealer. For roadside issues, Mercedes-Benz Roadside Assistance can help with towing, flat tires, battery jump-starts, lockouts, fuel delivery, and other eligible assistance depending on the situation and coverage.

If a vehicle problem affects safety, drivability, braking, steering, airbags, battery system, charging, or repeated warning lights, do not rely on public reviews for diagnosis. Contact a Mercedes-Benz dealer, roadside support, or a qualified repair professional.

Mercedes-Benz Financial Services, Payments, and Lease Help

Mercedes-Benz Financial Services handles lease and finance account questions separately from general vehicle Customer Care. Use MBFS for payments, payoff quotes, title questions, end-of-lease steps, account login, autopay, insurance products, statements, and lease-return questions.

For payment disputes, keep your account number private and save payment confirmations, bank records, lease documents, and written MBFS messages. Do not post credit, loan, payoff, title, or payment information publicly.

Scam, Vehicle, and Privacy Warning

Be careful with fake Mercedes-Benz recall notices, fake roadside assistance calls, fake warranty-extension letters, fake finance payment links, phishing messages, counterfeit parts sellers, and unofficial customer service numbers. Scammers may use vehicle, recall, or finance language to collect VINs, payment details, account logins, or personal information.

• Use MBUSA.com, MBFS.com, the Mercedes-Benz app, your authorized dealer, or the official phone numbers above.
• Do not post VINs, license plate numbers, driver’s license images, finance account numbers, loan or lease documents, insurance cards, title documents, repair orders, full receipts, payoff quotes, home addresses, phone numbers, emails, or payment details in public reviews.
• Do not share verification codes, Mercedes-Benz app login details, connected-car location data, or finance account passwords with anyone who contacts you unexpectedly.
• If you see an unfamiliar Mercedes-Benz or MBFS charge, contact Mercedes-Benz Financial Services and your payment card issuer or bank.

How to Escalate a Mercedes-Benz USA Complaint

1. Start with the dealer: Ask for the service manager, sales manager, finance manager, or general manager depending on the issue.
2. Document everything: Save repair orders, purchase documents, emails, text messages, call dates, case numbers, and photos.
3. Call Mercedes-Benz Customer Care: Use 1-800-367-6372 for national Mercedes-Benz customer service and owner support.
4. Use the correct specialized route: Use MBFS for finance/lease issues, Roadside Assistance for disabled vehicles, the recall tool for recalls, and the Takata hotline for Takata airbag recall questions.
5. Ask for a case number: Request written follow-up and ask what documentation is needed for review.
6. Consider formal options when appropriate: For repeated warranty repair problems, Lemon Law concerns, or legal-adjacent disputes, review your state’s process and consider qualified legal advice.

What to Expect When Contacting Mercedes-Benz USA

Mercedes-Benz USA may ask for your VIN, model, mileage, dealer name, repair history, account information, recall notice, case number, or written description of the issue. Some complaints are routed back to the dealer because dealers handle diagnostics, parts, service appointments, and local sales documents. Finance and lease account questions are usually handled by Mercedes-Benz Financial Services rather than general Customer Care.

Mercedes-Benz USA Customer Service FAQ

What is the Mercedes-Benz USA customer service phone number?

The Mercedes-Benz USA customer service phone number is 1-800-367-6372, also shown as 1-800-FOR-MERCEDES.

What are Mercedes-Benz Customer Care hours?

Mercedes-Benz USA lists Customer Care hours as Monday-Friday, 9 AM-9 PM ET.

What is the Mercedes-Benz Roadside Assistance phone number?

The Mercedes-Benz Roadside Assistance phone number in the U.S. is 1-800-367-6372. Roadside Assistance is available 24 hours a day, 7 days a week.

How do I contact Mercedes-Benz Financial Services?

Call Mercedes-Benz Financial Services at 1-800-654-6222 for finance, lease, payment, payoff, title, and account questions.

How do I report a Mercedes-Benz dealer complaint?

Start with the dealership manager or general manager. If the issue is unresolved, call Mercedes-Benz Customer Care at 1-800-367-6372 and provide the dealer name, VIN, repair order, purchase documents, and a clear timeline.

How do I check Mercedes-Benz recalls?

Use the official Mercedes-Benz recall lookup tool with your 17-digit VIN. For Takata airbag recall questions, call 1-877-496-3691.

Where is Mercedes-Benz USA corporate office?

Mercedes-Benz USA lists its Main Office / Customer Assistance Office at 1 Mercedes-Benz Dr., Sandy Springs, GA 30328.

Is CustomerServiceNumbers.com affiliated with Mercedes-Benz USA?

No. CustomerServiceNumbers.com is independent and is not affiliated with Mercedes-Benz USA, LLC, Mercedes-Benz Group AG, Mercedes-Benz Financial Services, Mercedes-Benz Vans, AMG, Maybach, or any authorized Mercedes-Benz dealer.

Mercedes-Benz USA Customer Service Reviews and Complaints on CSN

CustomerServiceNumbers.com currently does not have enough live Mercedes-Benz USA reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews.

If Mercedes-Benz USA reviews are added later, this section can be updated to summarize real CSN review themes such as dealer complaints, warranty claims, repair delays, Roadside Assistance, recalls, Mercedes-Benz Financial Services, lease returns, app support, connected-car issues, or corporate customer service response.

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Page Update Note

Page updated on June 29, 2026. This update refreshed Mercedes-Benz USA customer service phone details, Roadside Assistance, recall support, Mercedes-Benz Financial Services routing, corporate address, dealer complaint escalation, Lemon Law/warranty guidance, privacy warnings, related resources, and CSN review handling.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Mercedes-Benz USA. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private vehicle, warranty, dealer, finance, account, location, or payment information.

Share Your Experience with Mercedes-Benz USA

If you contacted Mercedes-Benz customer service, called the Mercedes-Benz USA phone number, worked with Roadside Assistance, had a dealer complaint, filed a warranty concern, dealt with Mercedes-Benz Financial Services, checked a recall, used the Mercedes-Benz app, or escalated a Mercedes-Benz complaint, you can share your experience below. Please describe what happened, which support route you used, and whether the issue was resolved.

Privacy reminder: Do not include VINs, license plate numbers, driver’s license images, finance or lease account numbers, payoff quotes, repair orders, title documents, insurance cards, full receipts, home addresses, phone numbers, emails, payment details, Mercedes-Benz app screenshots, connected-car location data, or legal documents in public reviews.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Mercedes-Benz USA, LLC, Mercedes-Benz Group AG, Mercedes-Benz Financial Services, Mercedes-Benz Vans, AMG, Maybach, or any authorized Mercedes-Benz dealer. Contact details are provided for informational purposes and may change. This page is not legal, financial, repair, warranty, insurance, or safety advice. Always verify vehicle, recall, warranty, finance, lease, roadside, app, safety, privacy, and account information through official Mercedes-Benz, MBFS, dealer, government, or qualified professional channels.