How to Contact Mercedes Benz USA Customer Service
Phone Number: 1-800-367-6372
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where did you purchase this car from? what year is it and how many miles?
I am so glad to see these reviews. Today, 3/17/2015, the service manager, Dave, of Arlington Mercedes hung up on me. They sold me an after market navigation in my new car. He told me it was working fine at the dealership, but my car does not work properly at my home and about town. I am surprised at how they do not stick by their word or their product. Maybe it is not that good of a product afterall.
My mercedes is less than 2 months old.
A STORY THAT MUST BE TOLD
On September 23,2016, I had the misfortune to be the victim of a traffic accident, fortunately neither the striking driver or myself suffered any physical injuries.
The events that followed the accident would prove to be more catastrophic than the actual collision, which was perpetuated by my decision to engage Cherry Hill Motor Body Shop to undertake the repairs to my vehicle.
The error of my selecting Cherry Hill Body Shop was soon realized October 10th, when I made the first of many subsequent phone calls to check when my car might be expected to be returned to me. That initial phone call to check on “My Baby” was answered by an attendant by the name of Neil Brown, who proceeded to lecture me and mock my request for prompting a more favorable delivery date of several weeks hence forth than the outrageous and vague approximated time frame he suggested that might be a starting point. I was reminded that there were other repairs ahead of my “unscheduled arrival” and just how many of those would I request him to supersede to care for, “My Baby”, “We will do a good job of babysitting “Your Baby”. This initial conversation signaled my first of several disappoint and utterly unconcerned phone calls to learn of an approximate return date for my car.
This incident was reported to Jack Savvas, Service Director at Mercedes of Cherry Hill and I subsequently started receiving updates from Donald Collett who proved to be a soothing individual, but not necessarily delivering good news of the progress related to the damage completion date.
It should also be noted, following that confrontation and lecture from Mr. Brown, all confidence of a speedy end to the repair process was met with vast skepticism and trust on my behalf.
Additional delays were told to be a result of finding undetected damage when revealed by disassembling the damaged portions of the car and appropriate pending approval by the claims adjuster.
During the course of these delays in the repair schedule, consequential telephone conversations from All-State Insurance and AAA Insurance Company informing me that the 30-day car rental agreements had expired and additional rental cost would become my burden.
The entire months of October and November numerous phone calls were exchanged between myself and Donald Collett with little hope of an early completion of the necessary repairs to my vehicle.
Finally, at my request for assistance, Jack Savvas interceded and began to update me on the prospective progress and a possible date of return of my car.
Mr. Savvas also intervened and arranged for Mercedes Body Shop to issue a PO number to Enterprise Car Rental for addition use of the rented car.
At last on December 12, the car was ready for pick-up at the Mercedes main facility in Cherry Hill but that was not an end to this horror story. To my amazement in the course of endorsing the original check issued by All-State to the body shop in the amount of 5353.25 dollars an additional invoice for 15529.39 dollars was also presented and requested my endorsement, along with my 500.00-dollar collision deductible. It was also stated that there was an additional request for payment and the amount was being calculated and submitted by Donald Collett.
On December 13th, the final and most egregious telephone conversation with Donald Collett occurred; although it began quite friendly until I inquired about the impending supplentary charges that were about to be assessed to the already outrageously escalating addendums to the initial estimated repairs.
Upon expressing my dissatisfaction and stating that further review would be forthcoming in justification of these incremental changes from original estimates, Mr. Collett then asked the question; “Was I, in any way inferring, “collusion” as being a reason for my phone call on this matter.”
I could not deny that it was and still remains a sincere and also obvious consideration of mine but it was his prompting and introduction of the term “collusion.”
At this point, he became vehemently angered, and proceeded to rebuke my attempts to clarify my position on the issue. He continued his endless tirade until I terminated the call.
Once again, Jack Savvas was informed via telephone of the new incident, which hopefully would serve be my last association with Cherry Hill Motors Body Shop.
stuffULATIVE EFFECTS OF SUPPLEMENT(S)
Estimate 5,853.25 THOMAS WEBB
Supplement S01 2,395.50 PATRICIA FICHERA 10/27/16
Supplement S02 1,410.58 THOMAS WEBB 11/03/16
Supplement S03 3,211.07 THOMAS WEBB 11/15/16
Supplement S04 3,508.89 MICHAEL SCHILLACI 12/19/16
Workfile Total: $ 16,379.29
TOTAL ADJUSTMENTS: $ 500.00
NET COST OF REPAIRS: $ 15,879.29
I have been driving Mercedes since 1986! And have loved each car until I purchased the 2010 E350. I have had so many cosmetic problems that should NEVER have happened with Mercedes, upholstery coming loose from back window, upholstery coming loose and getting caught in the sky light window, cup holder chipping, seat handle pealing and now two areas of interior decorative “wood” has come loose. Again this should Never, NEVER happen with a Mercedes. I am now looking at new cars but unfortunately Mercedes will not be among them. I am so disappointed.
First time Mercedes Owner. 2015 C 300. After less than 7,000 miles the vehicle has developed a very loud and annoying brake squeal. Took to dealer and they said we were driving it too easy and that we need to break harder and faster. Tried that and still have the squeal. Took the vehicle in to dealer for service ( thats a whole other bad experience) The service tech wrote on the repair ticket that he looked at brakes and could find nothing and it must be the weather. They apparently did nothing but stare at the rotors and said no problem. The service manage told me to “just live with it” Researching this problem on line this appears to be a very common problem with some solutions identified. Apparently MB has been telling dealers to just ignore if the reports on line are correct. Wonder why anyone would spend this kind of money on a vehicle that has this common problem that the dealers will not fix. Should have bought a Volvo. I have one of those with over 200,000 miles with no problems and the dealers have always been accommodating and friendly unlike my MB dealer experience. Will take this back for repair until it is fixed or the lemon law in this state kicks in. VERY UNHAPPY
I have a persistent rust issue in only one area around the wheel of the rear quarter panel of my “02” CLK 55 AMG. I had it repaired by a dealer recommended/approved body shop once, but it returned within 3 months. I love the car and want to keep it; as a senior, affordability has become an issue. I drive our Grand Cherokee during the winter so it’s not exposed to the elements. I understand its beyond the warranty period but have been told this has been a persistent problem that the corporation could assist with, beyond recommending a body shop, in helping to fix. I love the car and it’s barely broken in with 122,000 miles and hope you will help resolve this for me.