Mercedes-Benz USA Customer Service Phone Number & Complaints

Eric Strand

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Mercedes-Benz USA owners and shoppers often contact customer service for warranty questions, recall notices, Roadside Assistance, dealer complaints, repair concerns, Mercedes-Benz Financial Services, lease or finance questions, app and connected-car issues, parts availability, vehicle manuals, Lemon Law concerns, and corporate escalation.

For most service, repair, warranty, sales, or dealer-related concerns, start with the authorized Mercedes-Benz dealer involved. For unresolved Mercedes-Benz complaints, national Customer Care, Roadside Assistance, Mercedes-Benz Financial Services, recall support, or the Customer Assistance Office may be the better route.

Verified Mercedes-Benz USA Customer Service Contact Information

Phone number note: The main Mercedes-Benz USA phone number for Customer Care, Roadside Assistance, app support, and many owner questions is 1-800-367-6372. For finance or lease accounts, use Mercedes-Benz Financial Services at 1-800-654-6222.

Choose the Correct Mercedes-Benz Support Route

For Dealer Sales, Service, or Repair Complaints

Start with the authorized Mercedes-Benz dealer if your issue involves a recent purchase, repair, service appointment, parts order, warranty diagnosis, loaner vehicle, sales paperwork, or dealership employee complaint. Ask for the service manager, general manager, or dealer principal before escalating to Mercedes-Benz USA Customer Care.

For Mercedes-Benz Customer Care

Call 1-800-367-6372 for general Mercedes-Benz customer service, ownership questions, warranty concerns, vehicle account help, connected services, app support, radio code help, and national escalation after dealer contact.

For Roadside Assistance

Call 1-800-367-6372, press the in-vehicle assistance button if equipped, or use the Mercedes-Benz app for Roadside Assistance. Roadside support may ask for your name, VIN, vehicle year, model, color, phone number, disabled vehicle location, and a description of the problem.

For Recalls and Safety Campaigns

Use the Mercedes-Benz recall lookup tool with your 17-digit VIN. For Takata airbag recall questions, call 1-877-496-3691. Recall repairs are typically handled through authorized Mercedes-Benz dealers.

For Mercedes-Benz Financial Services

Call 1-800-654-6222 for finance, lease, payment, payoff, title, end-of-lease, account login, autopay, and billing questions. Do not post finance account numbers, payoff quotes, loan documents, credit information, or payment details in public reviews.

For Warranty or Lemon Law Concerns

For warranty concerns, repeated repair problems, or Lemon Law questions, contact Mercedes-Benz Customer Care at 1-800-367-6372. Mercedes-Benz also lists CA_Retention_Mailbox@mbusa.com for warranty or Lemon Law concerns. Lemon Law rules vary by state, so consider speaking with a qualified consumer-law professional if you need legal guidance.

For the Mercedes-Benz App or Connected Car Services

Use the Mercedes-Benz app help resources or call Customer Care for setup, login, remote features, connected services, vehicle pairing, location features, and account access. Remove private vehicle, location, and account data before sharing screenshots.

What to Have Ready Before Contacting Mercedes-Benz USA

  • Vehicle Identification Number, shared only through official support channels
  • Vehicle year, model, trim, and mileage
  • Dealer name, city, and state
  • Repair order, estimate, invoice, or warranty paperwork
  • Date of purchase, service visit, recall appointment, or breakdown
  • Mercedes-Benz Financial Services account details, if the issue is finance-related
  • Recall notice, campaign number, or NHTSA recall information if available
  • Mercedes-Benz app account email or connected-car issue details
  • Photos, videos, or diagnostic reports, if relevant and safe to share privately
  • A short timeline of what happened and the resolution requested

Common Reasons Customers Contact Mercedes-Benz Customer Service

  • Warranty repair questions or denied warranty coverage
  • Dealer service complaints or unresolved repair issues
  • Recall notices, Takata airbag repairs, or safety campaign scheduling
  • Roadside Assistance, towing, flat tire, battery, lockout, or breakdown help
  • Mercedes-Benz Financial Services payments, lease, payoff, or title questions
  • Mercedes-Benz app, connected-car, or remote feature problems
  • Parts delays, backordered components, or repair timeline concerns
  • Sales paperwork, delivery experience, or new-vehicle concerns
  • Certified Pre-Owned warranty or vehicle-history questions
  • Lemon Law, repeated repair, or buyback-related concerns

Mercedes-Benz Dealer Complaint Tips

Many Mercedes-Benz complaints begin at the dealer level because authorized dealerships handle sales, inspections, service appointments, diagnostics, parts orders, warranty repair, recall repair, and customer communication. Before escalating to Mercedes-Benz USA, ask the dealer for the diagnosis, repair order, service manager response, and any warranty decision in writing.

  • Ask whether the issue is covered by factory warranty, Certified Pre-Owned warranty, extended coverage, goodwill, or customer pay.
  • Request a written explanation if warranty coverage is denied.
  • Keep repair orders for repeat problems, noises, warning lights, or safety concerns.
  • Ask for a case number when escalating to Mercedes-Benz Customer Care.
  • For finance or lease disputes, separate dealer paperwork issues from Mercedes-Benz Financial Services account issues.

Mercedes-Benz Recalls, Warranty, and Roadside Help

Use the official Mercedes-Benz recall lookup tool for current recall information by VIN. If your vehicle is affected by a recall, schedule repair through an authorized Mercedes-Benz dealer. For roadside issues, Mercedes-Benz Roadside Assistance can help with towing, flat tires, battery jump-starts, lockouts, fuel delivery, and other eligible assistance depending on the situation and coverage.

If a vehicle problem affects safety, drivability, braking, steering, airbags, battery system, charging, or repeated warning lights, do not rely on public reviews for diagnosis. Contact a Mercedes-Benz dealer, roadside support, or a qualified repair professional.

Mercedes-Benz Financial Services, Payments, and Lease Help

Mercedes-Benz Financial Services handles lease and finance account questions separately from general vehicle Customer Care. Use MBFS for payments, payoff quotes, title questions, end-of-lease steps, account login, autopay, insurance products, statements, and lease-return questions.

For payment disputes, keep your account number private and save payment confirmations, bank records, lease documents, and written MBFS messages. Do not post credit, loan, payoff, title, or payment information publicly.

Scam, Vehicle, and Privacy Warning

Be careful with fake Mercedes-Benz recall notices, fake roadside assistance calls, fake warranty-extension letters, fake finance payment links, phishing messages, counterfeit parts sellers, and unofficial customer service numbers. Scammers may use vehicle, recall, or finance language to collect VINs, payment details, account logins, or personal information.

  • Use MBUSA.com, MBFS.com, the Mercedes-Benz app, your authorized dealer, or the official phone numbers above.
  • Do not post VINs, license plate numbers, driver’s license images, finance account numbers, loan or lease documents, insurance cards, title documents, repair orders, full receipts, payoff quotes, home addresses, phone numbers, emails, or payment details in public reviews.
  • Do not share verification codes, Mercedes-Benz app login details, connected-car location data, or finance account passwords with anyone who contacts you unexpectedly.
  • If you see an unfamiliar Mercedes-Benz or MBFS charge, contact Mercedes-Benz Financial Services and your payment card issuer or bank.

How to Escalate a Mercedes-Benz USA Complaint

  1. Start with the dealer: Ask for the service manager, sales manager, finance manager, or general manager depending on the issue.
  2. Document everything: Save repair orders, purchase documents, emails, text messages, call dates, case numbers, and photos.
  3. Call Mercedes-Benz Customer Care: Use 1-800-367-6372 for national Mercedes-Benz customer service and owner support.
  4. Use the correct specialized route: Use MBFS for finance/lease issues, Roadside Assistance for disabled vehicles, the recall tool for recalls, and the Takata hotline for Takata airbag recall questions.
  5. Ask for a case number: Request written follow-up and ask what documentation is needed for review.
  6. Consider formal options when appropriate: For repeated warranty repair problems, Lemon Law concerns, or legal-adjacent disputes, review your state’s process and consider qualified legal advice.

What to Expect When Contacting Mercedes-Benz USA

Mercedes-Benz USA may ask for your VIN, model, mileage, dealer name, repair history, account information, recall notice, case number, or written description of the issue. Some complaints are routed back to the dealer because dealers handle diagnostics, parts, service appointments, and local sales documents. Finance and lease account questions are usually handled by Mercedes-Benz Financial Services rather than general Customer Care.

Mercedes-Benz USA Customer Service FAQ

What is the Mercedes-Benz USA customer service phone number?

The Mercedes-Benz USA customer service phone number is 1-800-367-6372, also shown as 1-800-FOR-MERCEDES.

What are Mercedes-Benz Customer Care hours?

Mercedes-Benz USA lists Customer Care hours as Monday-Friday, 9 AM-9 PM ET.

What is the Mercedes-Benz Roadside Assistance phone number?

The Mercedes-Benz Roadside Assistance phone number in the U.S. is 1-800-367-6372. Roadside Assistance is available 24 hours a day, 7 days a week.

How do I contact Mercedes-Benz Financial Services?

Call Mercedes-Benz Financial Services at 1-800-654-6222 for finance, lease, payment, payoff, title, and account questions.

How do I report a Mercedes-Benz dealer complaint?

Start with the dealership manager or general manager. If the issue is unresolved, call Mercedes-Benz Customer Care at 1-800-367-6372 and provide the dealer name, VIN, repair order, purchase documents, and a clear timeline.

How do I check Mercedes-Benz recalls?

Use the official Mercedes-Benz recall lookup tool with your 17-digit VIN. For Takata airbag recall questions, call 1-877-496-3691.

Where is Mercedes-Benz USA corporate office?

Mercedes-Benz USA lists its Main Office / Customer Assistance Office at 1 Mercedes-Benz Dr., Sandy Springs, GA 30328.

Is CustomerServiceNumbers.com affiliated with Mercedes-Benz USA?

No. CustomerServiceNumbers.com is independent and is not affiliated with Mercedes-Benz USA, LLC, Mercedes-Benz Group AG, Mercedes-Benz Financial Services, Mercedes-Benz Vans, AMG, Maybach, or any authorized Mercedes-Benz dealer.

Mercedes-Benz USA Customer Service Reviews and Complaints on CSN

CustomerServiceNumbers.com currently does not have enough live Mercedes-Benz USA reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews.

If Mercedes-Benz USA reviews are added later, this section can be updated to summarize real CSN review themes such as dealer complaints, warranty claims, repair delays, Roadside Assistance, recalls, Mercedes-Benz Financial Services, lease returns, app support, connected-car issues, or corporate customer service response.

Related Customer Service Resources

Page Update Note

Page updated on June 29, 2026. This update refreshed Mercedes-Benz USA customer service phone details, Roadside Assistance, recall support, Mercedes-Benz Financial Services routing, corporate address, dealer complaint escalation, Lemon Law/warranty guidance, privacy warnings, related resources, and CSN review handling.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Mercedes-Benz USA. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private vehicle, warranty, dealer, finance, account, location, or payment information.

Share Your Experience with Mercedes-Benz USA

If you contacted Mercedes-Benz customer service, called the Mercedes-Benz USA phone number, worked with Roadside Assistance, had a dealer complaint, filed a warranty concern, dealt with Mercedes-Benz Financial Services, checked a recall, used the Mercedes-Benz app, or escalated a Mercedes-Benz complaint, you can share your experience below. Please describe what happened, which support route you used, and whether the issue was resolved.

Privacy reminder: Do not include VINs, license plate numbers, driver’s license images, finance or lease account numbers, payoff quotes, repair orders, title documents, insurance cards, full receipts, home addresses, phone numbers, emails, payment details, Mercedes-Benz app screenshots, connected-car location data, or legal documents in public reviews.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Mercedes-Benz USA, LLC, Mercedes-Benz Group AG, Mercedes-Benz Financial Services, Mercedes-Benz Vans, AMG, Maybach, or any authorized Mercedes-Benz dealer. Contact details are provided for informational purposes and may change. This page is not legal, financial, repair, warranty, insurance, or safety advice. Always verify vehicle, recall, warranty, finance, lease, roadside, app, safety, privacy, and account information through official Mercedes-Benz, MBFS, dealer, government, or qualified professional channels.

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Mercedes-Benz Disappointing Customer Service

March 17, 2016

Mercedes-Benz, I am very disappointed with the service provided by the dealers. More damage is done to the car when taken in for service. The promise of providing quality service to customers never happens. Informed channel 7 on your side to have a good look at the Mercedes-Benz dealers. Stay tuned.

Avatar for gerry
gerry

Mercedes-Benz Brake Squeal Issue

January 13, 2016

Mercedes-Benz, First time Mercedes-Benz Owner. 2015 C 300. After less than 7,000 miles the vehicle has developed a very loud and annoying brake squeal. Took to dealer and they said we were driving it too easy and that we need to break harder and faster. Tried that and still have the squeal. Took the vehicle in to dealer for service ( thats a whole other bad experience) The service tech wrote on the repair ticket that he looked at brakes and could find nothing and it must be the weather. They apparently did nothing but stare at the rotors and said no problem. The service manage told me to “just live with it” Researching this problem on line this appears to be a very common problem with some solutions identified. Apparently MB has been telling dealers to just ignore if the reports on line are correct. Wonder why anyone would spend this kind of money on a vehicle that has this common problem that the dealers will not fix. Should have bought a Volvo. I have one of those with over 200,000 miles with no problems and the dealers have always been accommodating and friendly unlike my Mercedes-Benz dealer experience. Will take this back for repair until it is fixed or the lemon law in this state kicks in. Very Unhappy.

Avatar for Darryl
Darryl

Mercedes-Benz Blue Tec Issue

December 7, 2015

Mercedes-Benz, We currently own 4 Mercedes – the oldest one being 2010. We have a GL350 2012 blue tec diesel and the car just lost power driving down the interstate and then it just totally “quit”. Fortunately, it was 4 in the morning so there wasn’t any traffic otherwise we could have been in an accident. We coasted the car off the side of the road and the car wouldn’t even start again. The car was towed to the local Mercedes dealer. After they put over a $1,000 into it. They came back and said the motor is “blown” and the cost to fix it is almost $17,000. Of course, we are not interested in fixing it for this price. One of the dealers suggested I call Mercedes the “company” and ask them because of the circumstances and because we are a loyal customer see if they would offer a “buyer assist” if we purchased another Mercedes. I called Mercedes and they quickly gave me a case manager and I thought Mercedes may actually care. Wrong, the case manager called with attitude and is willing to give us a whopping $500 off a certified used one or $3000 if we buy another car like ours. So Mercedes is asking me to spend $80,000 so I can get $3,000 back. Since then I have found several articles regarding Mercedes and “faulty blue tec” motors that apparently Mercedes is not standing behind. I have made several calls again to Mercedes customer service and they have informed me that the case managers are at the highest level and there is no one else that I can talk to. I have left several messages for the case manager to return my phone call and he refuses to return the phone call. I have paid tens of thousands of dollars just servicing these cars and this is the thanks you get from Mercedes. So we are going with a Lexus. It is obvious that Mercedes Does Not Value their customers and economically must be doing quite well since they are not worried about the loss of 4 Mercedes sales in the next year. Stay away from this brand or you will probably be sorry.

Avatar for Georgann
Georgann

Mercedes-Benz Tire Noise Issue

September 7, 2015

Mercedes-Benz, I have been a loyal customer since 1972–driving MB diesel automobiles. My last purchase was a new 2013 E class Blue Tec. If I did not have so much money invested in the car I would have traded d/t the air/road noise and rough ride (did not notice on a short test drive). I brought the car to 2 different dealers and voiced the above complaints. I was told by both service departments the noise (road and air) and a hard ride was d/t the” run flat” tires. My next disappointment was with a puncture to the run flat tire when I was >100 miles from home, on a Saturday afternoon. I subscribe to M brace basic service–no worries, I will receive road side assistance. I call M-brace and informed I can drive 50 miles on the tire. I share I am >100 miles from home. Option 1. I can pay for the car to be transported home. 2. Closest dealer from my location 35 miles–can drive there–but not guaranteed I can receive assistance (would also exceed the recommended mileage to drive on run flat d/t miles already driven) 3. Stay in the area until Monday (not an option with 2 dogs left home). Long story short–my husband found a tire dealer and spent 3 hours waiting to have new tire (not run-flat tire) put on the car–I attended 50th-anniversary party alone. At my next service, I purchased 4 Michelin tires! I have a better ride, less road noise but continue with air noise then I had in my 2007 diesel or experience in my husband’s 2012 Mercedes SUV blue tec. ? why pay for mbrace–unable to assist, why the “run flat” tires (have yet to hear anything positive),? I future MB purchase (43 year customer)–d/t MB unfulfilled service No I do not have a spare but anticipate I can find a less costly replacement tire w/o difficulty and receive roadside service from AAA that is less costly. In 43 years, I have called MB roadside service (3 times traveling out of town alone) & was told not available. Luckily, I had AAA and they were able to assist. Local dealer service excellent!

Avatar for Barbara
Barbara

Mercedes-Benz R350 Disappointing Vehicle

July 7, 2015

Mercedes-Benz, I have a R350. The worst car I have ever owned. Sun roof won’t open. Drivers window will not go down. Air conditioner broken. Makes noise when you turn. Door locks will not lock when in drive. I would rather be driving my old Kia or my old Saturn…..even my 1979 Dodge Aspen was better! Very dissappointed with Mercedes. I expected better from such an expensive brand!

Avatar for Rebeca
Rebeca

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