Tesla Customer Service, Roadside Assistance, Warranty and Energy Support

Eric Strand

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Tesla customers commonly need help with a vehicle that will not charge, an unavailable service appointment, a warranty denial, an open recall, a delayed delivery, an unexpected charging fee, a Tesla Account problem, a Powerwall outage or a solar system that is not producing as expected.

For vehicle support, call 1-877-798-3752. Tesla handles most service, roadside, order and energy support through the Tesla app, where customers can submit a concern, upload photographs, approve estimates, message the Service team and follow the status of a request.

How to Contact Tesla Customer Service

The Austin corporate number is a headquarters and company contact. It is not the normal number for roadside assistance, a warranty repair, an order update, solar service or a vehicle-service appointment.

Tesla does not publish one general customer-service email for all vehicle concerns. Use the Tesla app or the signed-in support form so the request can be connected to the correct vehicle, order or energy system.

Best Tesla Support Route by Issue

  • Vehicle will not drive or is stranded: Request Roadside Assistance in the Tesla app or call 1-877-798-3752.
  • Vehicle repair or warning message: Open the Tesla app, select Service and submit the concern.
  • Existing service appointment: Open the appointment in the Tesla app and message the local Service team.
  • Warranty denial: Ask the Service team for the diagnosis, estimate and reason for noncoverage in writing.
  • Recall: Search the VIN through Tesla and NHTSA, then schedule service if a physical repair is required.
  • Vehicle order or delivery: Review pre-delivery tasks and message the Tesla Advisor through the Tesla app.
  • Vehicle-order cancellation: Open Vehicle Details, select Manage and submit a cancellation request.
  • Supercharger or charging problem: Record the location, stall number, time and error, then use vehicle support or the Tesla app.
  • Wall Connector problem: Call 1-877-798-3752 and select option 3.
  • Powerwall, Solar Panels or Solar Roof: Use the Energy product in the Tesla app or call and select option 4, then option 2.
  • Vehicle loan or lease: Open Financing in the Tesla app or contact the lender named in the agreement.
  • Tesla Insurance: Use the Insurance section of the Tesla app or call 1-844-348-3752.
  • Tesla Shop order: Use Tesla Shop support rather than vehicle Service.
  • Suspected safety defect: Contact Tesla and report it to NHTSA at 1-888-327-4236.

Information to Gather Before Contacting Tesla

  • Product involved: vehicle, Wall Connector, Powerwall, solar system or Tesla Shop item
  • Vehicle model and model year
  • Complete VIN supplied only through an official private support route
  • Current mileage
  • Tesla Account email address supplied privately
  • Order, reservation or invoice number supplied privately
  • Delivery date
  • Service Center or delivery location
  • Service-appointment date
  • Exact warning or error message
  • Software version
  • Date and time the problem began
  • Photographs or video of the concern
  • Charging location and stall number when applicable
  • Supercharger session date and amount
  • Solar or Powerwall system address supplied privately
  • Energy-system installation date
  • Previous support conversation or case information
  • The specific resolution requested

Do not publish a complete VIN, Tesla Account password, authentication code, digital key, live vehicle location, home address, insurance policy number, financing account number, repair invoice or energy-system credentials in a public review.

Tesla App Support

The Tesla app is the primary support and ownership tool for Tesla vehicles and energy products.

Vehicle owners can use the app to:

  • Schedule and manage service appointments
  • Request Roadside Assistance
  • Approve service estimates
  • Message a Tesla Service team
  • Review invoices and service history
  • Manage vehicle access and drivers
  • Review charging information
  • Access financing information
  • Manage subscriptions
  • Review warranty information

Energy customers can use the app to:

  • Monitor solar production
  • Monitor Powerwall charge and discharge
  • Change supported operating modes
  • Request support
  • Schedule qualifying service
  • Review service-request status
  • Contact Tesla Assist or a support representative

Update the app before starting a support request. Some current support and financing functions may not appear in an older version.

Tesla Customer Support Versus Tesla Service

Tesla Customer Support

Tesla Customer Support can assist with:

  • Orders and delivery questions
  • Tesla Account access
  • General ownership questions
  • Energy and charging-product routing
  • Locating the correct support channel

Tesla Service

Tesla Service handles:

  • Vehicle diagnostics
  • Warranty repairs
  • Recall repairs requiring physical service
  • Maintenance
  • Mobile Service
  • Service Center visits
  • Repair estimates
  • Parts replacement
  • Service invoices

Once an appointment is scheduled, use the Tesla app to communicate with the local Service team. The general support representative may not have the same repair details as the Service Center handling the vehicle.

How to Schedule a Tesla Service Appointment

  1. Open the Tesla app.
  2. Select Service.
  3. Choose the support topic.
  4. Describe the concern in detail.
  5. Add photographs or other requested information.
  6. Complete any remote diagnostic steps.
  7. Select an available Service Center or Mobile Service appointment.
  8. Review and approve the estimate when presented.

Tesla may provide troubleshooting without an appointment when remote diagnostics determine that physical service is unnecessary.

Appointment types can include:

  • Tesla Service Center visit
  • Mobile Service
  • Tesla Collision Center visit

The available appointment type depends on the location and work required.

How to Contact the Tesla Service Center Handling Your Vehicle

After an appointment has been scheduled:

  1. Open the Tesla app.
  2. Select Service.
  3. Open the scheduled appointment.
  4. Select the message or contact option.
  5. Send the question to the Service team.

Use the appointment conversation for:

  • Repair-status questions
  • Estimate questions
  • Adding another concern
  • Parts-delay questions
  • Pickup timing
  • Warranty decisions
  • Transportation questions

Keep the conversation in one thread so the repair history remains clear.

Preparing for a Tesla Service Appointment

Before the appointment:

  • Record all warning messages.
  • Photograph visible damage or defects.
  • Remove personal belongings from areas being serviced.
  • Provide requested vehicle access through the app.
  • Confirm that the correct concerns appear on the appointment.
  • Review the estimate.
  • Ask whether the work is believed to be covered by warranty.
  • Ask about transportation before dropping off the vehicle.

Do not assume that a loaner vehicle, rideshare credit or rental is included with every repair. Availability and eligibility can depend on the location, repair and applicable warranty or service program.

Tesla Roadside Assistance

Tesla Roadside Assistance is available in the United States at 1-877-798-3752, 24 hours a day, 365 days a year.

Request help through the Tesla app when possible.

Roadside situations can include:

  • Vehicle breakdown
  • Flat tire
  • Lockout
  • Vehicle that will not power on
  • Vehicle that cannot charge or has run out of usable energy
  • Other covered roadside events

Have:

  • Vehicle model
  • VIN supplied privately
  • Exact location
  • Direction of travel
  • Description of the problem
  • Warning messages
  • Whether the vehicle is in a dangerous position

Roadside availability does not mean every service is free. Cost and towing distance depend on warranty coverage, the cause of the breakdown, location and the current Roadside Assistance policy.

When the vehicle is in a traffic lane, fire is present, a collision has occurred or someone may be injured, contact emergency services first.

Tesla Vehicle Limited Warranty

Current qualifying new Tesla vehicles generally include the following coverage:

Basic Vehicle Limited Warranty

  • Four years or 50,000 miles, whichever occurs first

This generally covers repair or replacement needed to correct defects in Tesla-supplied materials or workmanship under normal use, subject to exclusions and limitations.

Supplemental Restraint System Limited Warranty

  • Five years or 60,000 miles, whichever occurs first

This applies to specified airbag and restraint-system components, subject to the complete warranty.

Battery and Drive Unit Limited Warranty

Coverage depends on model and configuration.

Current published periods include:

  • Model 3 and Model Y configurations: Eight years or 100,000 or 120,000 miles, depending on version
  • Model S, Model X and Cybertruck: Eight years or 150,000 miles
  • Battery-capacity provision: Minimum 70% retention during the applicable warranty period

The Tesla app and VIN-specific warranty documents should be used to confirm the exact coverage for a particular vehicle.

Body Rust Limited Warranty

Eligible vehicles generally receive:

  • 12 years and unlimited miles

This coverage concerns qualifying rust perforation from the inside outward. Surface corrosion, chips, environmental exposure and external damage may be treated differently.

How to View Tesla Warranty Coverage

In the Tesla app:

  1. Open the vehicle home screen.
  2. Scroll to Specs & Warranty.
  3. Select the Warranty tab.
  4. Review the coverage associated with the vehicle.

Keep the original order agreement and warranty version associated with the vehicle’s delivery date. Coverage terms can differ by model, configuration, delivery date and jurisdiction.

Tesla Parts, Body and Paint Repair Warranty

Tesla’s Parts, Body and Paint Repair Limited Warranty generally covers qualifying failures of parts purchased directly from Tesla or installed by Tesla Service or a Tesla Collision Center.

The standard period is generally:

  • 12 months or 12,500 miles, whichever occurs first

Certain categories have separate periods, including:

  • Sheet metal
  • Drive units
  • High-voltage batteries
  • Touchscreens and media control units
  • Paint-protection products
  • Vehicle wraps
  • Wall Connectors

Wall Connectors currently carry:

  • Four years for personal residential use
  • One year for commercial use

The exact repair invoice and warranty document control.

Common Tesla Warranty Exclusions

Warranty exclusions can include:

  • Normal wear and deterioration
  • Maintenance services
  • Tire wear and ordinary tire damage
  • Collision damage
  • Misuse or abuse
  • Improper towing
  • Environmental or external damage
  • Unauthorized modifications
  • Damage caused by third-party parts, adapters or chargers
  • Damage caused by improper repair
  • Use outside the applicable warranty region
  • Failure to install required updates or follow operating instructions

A modification or third-party part does not necessarily eliminate every warranty right, but damage caused by that component may be excluded.

How to Dispute a Tesla Warranty Denial

  1. Ask the Service team for the diagnosis in writing.
  2. Ask which component failed.
  3. Ask for the specific reason the repair is not covered.
  4. Ask which warranty exclusion is being applied.
  5. Save the estimate, invoice, photographs and app messages.
  6. Reply through the service-appointment conversation.
  7. Ask for a Service manager or higher-level review.
  8. Request the final decision in writing.

Include:

  • VIN supplied privately
  • Mileage
  • Delivery date
  • Date the problem began
  • Relevant maintenance or repair history
  • Previous repair attempts
  • The specific resolution requested

Tesla’s warranty asks owners to notify Tesla of a defect during the warranty period and allow Tesla a reasonable opportunity to perform needed repairs before pursuing other available remedies.

Repeated Tesla Repairs or Long Service Delays

Keep a repair timeline showing:

  • Date of every appointment
  • Mileage
  • Warning message or symptom
  • Diagnosis
  • Estimate
  • Parts replaced
  • Days out of service
  • Whether the same problem returned
  • Transportation expenses

When escalating:

  1. Use the existing Service conversation.
  2. Ask for the estimated completion date.
  3. Ask whether parts are available.
  4. Ask whether another Tesla Service Center can complete the work sooner.
  5. Request review by the Service manager.
  6. Ask for the repair plan in writing.
  7. Review the warranty’s dispute-resolution and state-law information.

State lemon-law requirements vary by jurisdiction and can depend on vehicle age, mileage, number of repair attempts, days out of service and written-notice procedures.

Tesla Safety Recalls

Tesla provides recall repairs without charge regardless of vehicle age or mileage.

Search the complete VIN using:

Tesla recalls can involve:

  • Over-the-air software updates
  • Camera or display operation
  • Driver-assistance software
  • Lighting
  • Electrical systems
  • Battery components
  • Steering or suspension
  • Physical body components

Some recalls are completed automatically through a software release. Others require an appointment or physical replacement.

How to Complete a Tesla Recall

  1. Confirm that the VIN is included.
  2. Read the remedy instructions.
  3. Check the vehicle software version.
  4. Install an over-the-air remedy when instructed.
  5. Schedule Tesla Service when a physical repair is required.
  6. Keep the repair invoice or recall-completion record.

Do not assume that every vehicle of the same year and model is affected. Use the complete VIN.

Report a Tesla Safety Defect to NHTSA

Contact NHTSA when a concern may affect vehicle safety and is not adequately addressed through an existing recall or repair.

Use:

Possible safety concerns can involve:

  • Loss of steering or braking
  • Unexpected loss of propulsion
  • Vehicle fires
  • Airbag or restraint problems
  • Doors that cannot be opened
  • Camera or visibility problems
  • Detached exterior components
  • Unexpected acceleration
  • Driver-assistance behavior

A NHTSA report does not replace emergency service or an urgent vehicle inspection.

Ordering a New Tesla Vehicle

Tesla vehicle orders are managed through the Tesla app after the order is placed.

The app provides:

  • Delivery estimates
  • Registration tasks
  • Insurance requirements
  • Trade-in information
  • Financing tasks
  • Final payment information
  • Delivery scheduling

Tesla currently charges a one-time, nonrefundable order fee when a new vehicle order is placed.

Delivery estimates can change. The Tesla app is the primary source for current order and delivery status.

How to Cancel a Tesla Vehicle Order

To request cancellation:

  1. Open the Tesla app.
  2. Select Vehicle Details.
  3. Select Manage.
  4. Select Request to Cancel.
  5. Choose the reason.
  6. Submit and confirm the cancellation.

The order fee is generally nonrefundable. Other amounts are governed by the order agreement, payment status and applicable law.

Canceling a vehicle order is different from returning a vehicle after delivery. Tesla does not publish a universal post-delivery vehicle return period for all U.S. purchases. Review the signed order agreement and applicable state law.

Tesla Delivery Problem or Vehicle Condition Concern

At delivery:

  • Confirm the VIN.
  • Review the purchase documents.
  • Inspect the exterior and interior.
  • Check wheels, glass, paint, trim and lights.
  • Verify included charging equipment and accessories.
  • Photograph concerns before leaving.
  • Report visible problems through the Tesla app.

Do not rely only on a verbal promise that a delivery defect will be corrected. Create a written record in the app.

Tesla Shop Returns and Cancellations

Tesla Shop orders are separate from vehicle orders.

Current general return periods include:

  • Unopened and unused accessories and merchandise: 30 days after receipt
  • Opened but unused products: 30 days, potentially subject to a 15% restocking fee
  • Wall Connectors and Mobile Connectors: 60 days after receipt
  • Used products: Not eligible for return

A return must be requested and approved through Tesla’s return process. Do not send merchandise to a Tesla store, Service Center or corporate office without authorization.

Once checkout is complete, Tesla may not be able to change the shipping address or order contents.

Shipping charges generally are not refundable.

Tesla Charging and Supercharger Support

Charging problems can involve:

  • Vehicle not beginning a charge
  • Connector not releasing
  • Reduced charging speed
  • Supercharger stall unavailable
  • Payment-method problem
  • Idle or congestion fees
  • Third-party charging adapter
  • Wall Connector connectivity
  • Electrical installation problem

For a Supercharger concern:

  • Record the station location.
  • Record the stall number.
  • Record the date and time.
  • Take a screenshot of the charging error.
  • Move to another stall when safe and available.
  • Review the session in the Tesla app.
  • Contact vehicle support if the issue remains unresolved.

For a Wall Connector issue, call 1-877-798-3752 and select option 3.

Electrical installation, breaker, wiring or grounding concerns should be inspected by an appropriately licensed electrician. Do not open or modify energized charging equipment.

Tesla Premium Connectivity and Other Subscriptions

Tesla may offer subscriptions including:

  • Premium Connectivity
  • Full Self-Driving capability subscriptions where available
  • Wheel and Tire Protection
  • Extended Service Agreements
  • Other vehicle or charging services

Manage eligible subscriptions through the Tesla app.

Before canceling:

  • Review the renewal date.
  • Confirm whether access continues through the paid period.
  • Save the cancellation confirmation.
  • Check the next statement.

Deleting the Tesla app does not necessarily cancel a subscription.

Tesla Financing and Lease Support

Vehicle financing and leasing are managed through the Financing section of the Tesla app or by the lender named in the contract.

Tesla Finance can be reached at:

A Tesla transaction may also be financed or leased through:

  • Ally
  • Chase
  • U.S. Bank
  • Santander
  • Another bank or finance provider

Use the contract to identify the responsible lender.

Contact the lender for:

  • Monthly payments
  • Autopay
  • Payoff quote
  • Title release
  • Payment extension
  • Lease maturity
  • Lease-end inspection
  • Early termination

A vehicle-service or warranty dispute does not automatically stop required loan or lease payments.

Tesla Insurance Support

Tesla Insurance has separate support and claims routes.

General policy-support hours are currently listed Monday–Friday, 6:00 a.m.–3:30 p.m. Pacific Time. Claims telephone hours extend to 5:00 p.m. Pacific Time, and a new claim can be started through the Tesla app.

Include the policy or claim number in private communications. Do not publish it in a review.

Tesla Insurance is not available in every state. A vehicle insured by another company should be reported to that insurer.

Tesla Account Login and Password Problems

A Tesla Account provides access to:

  • Vehicles
  • Energy products
  • Orders
  • Payment information
  • Digital vehicle access
  • Service history
  • Insurance and financing features

To reset a password:

  1. Open Tesla’s official password-reset page.
  2. Enter the sign-in email address.
  3. Request a verification code.
  4. Follow the prompts.

A recovery email may be used when access to the original sign-in email has been lost.

Contact Customer Support when:

  • The authentication device is unavailable.
  • The sign-in email cannot be accessed.
  • No recovery email was configured.
  • Automated recovery fails.

Tesla Account Security and Scam Warning

Use a unique password and enable multi-factor authentication.

Be cautious with anyone claiming:

  • Your Tesla Account contains a virus.
  • Your vehicle must be unlocked remotely.
  • You must provide a password or authentication code.
  • A payment must be made by gift card or cryptocurrency.
  • Remote computer or telephone access is required.
  • A service appointment requires sharing your complete account credentials.

Tesla support should not need your Tesla Account password or a current authentication code.

Do not share:

  • Account password
  • Authentication code
  • Recovery code
  • Digital key
  • Vehicle location
  • Payment-card information with an unsolicited caller

Tesla Solar and Powerwall Customer Support

For Powerwall, Solar Panels and Solar Roof:

The Tesla app is the preferred route for an existing installed system.

To request Energy support:

  1. Open the energy product in the Tesla app.
  2. Select Support.
  3. Select the issue.
  4. Complete troubleshooting prompts.
  5. Contact support or send a message.
  6. Schedule service when the option appears.

Tesla may attempt remote diagnosis before offering an on-site service appointment.

Tesla Solar System Is Not Producing

A production problem can involve:

  • Utility outage
  • System shutdown
  • Inverter fault
  • Loss of internet connectivity
  • Utility Permission to Operate
  • Weather or shading
  • Damaged equipment
  • Monitoring or app-data delay

Check:

  • The Tesla app
  • Utility power status
  • System alerts
  • Inverter indicator lights
  • Internet connection
  • Permission-to-Operate status

Do not open, repair or touch energized solar, inverter or battery equipment. Use Tesla support or a qualified solar and electrical professional.

Tesla Powerwall Troubleshooting

Common Powerwall concerns include:

  • Powerwall offline
  • No backup during an outage
  • Unexpected reserve level
  • Low solar charging
  • Gateway communication problem
  • Internet disconnection
  • System alert
  • Incorrect app data

Do not perform troubleshooting during severe weather, flooding, fire, an active grid outage or when electrical damage is visible.

Powerwall internet connectivity is important for remote monitoring, firmware updates and full warranty support.

Tesla Energy Warranties

Powerwall

Powerwall 2, Powerwall+ and Powerwall 3 currently carry 10-year limited warranties, subject to the exact model warranty, operating conditions, registration and internet-connectivity requirements.

Solar Panels

Purchased Tesla and qualifying third-party panels are generally guaranteed by their manufacturers to retain at least 80% of nameplate power capacity for at least 25 years.

Solar Roof

Solar Roof currently carries a 25-year tile warranty, subject to the complete agreement.

Tesla Solar Inverter

Tesla Solar Inverter currently lists a 12.5-year warranty.

Installation workmanship, roof penetration, system performance, lease and power-purchase terms can vary by contract, location and installation date.

Review the signed energy agreement and warranty associated with the exact system.

Moving or Selling a Home With Tesla Solar

A solar or Powerwall system can involve:

  • Customer-owned equipment
  • Tesla-owned leased equipment
  • Power Purchase Agreement
  • Third-party financing
  • Utility-program participation

Before selling:

  • Identify the ownership structure.
  • Review the solar agreement.
  • Contact Tesla’s Property and Title support.
  • Provide requested title or deed records securely.
  • Confirm whether an agreement must be transferred or purchased.
  • Confirm whether warranties transfer automatically.

Do not wait until the scheduled closing date to begin a required transfer.

Tesla Billing and Unexpected Charges

An unfamiliar Tesla charge can involve:

  • Vehicle order fee
  • Final vehicle payment
  • Supercharging
  • Idle or congestion fee
  • Premium Connectivity
  • Other vehicle subscription
  • Tesla Shop purchase
  • Service or repair invoice
  • Insurance premium
  • Loan or lease payment
  • Solar or energy-system payment

To investigate:

  1. Review the Tesla app.
  2. Review the email receipt.
  3. Check vehicle charging history.
  4. Review subscriptions.
  5. Review financing or insurance sections.
  6. Ask other authorized account users whether they made a purchase.
  7. Contact the responsible Tesla department.

Contact the bank or card issuer if Tesla cannot identify the transaction and the charge remains unauthorized.

Do not publish the complete statement, card number, bank information or transaction identifier.

How to File a Tesla Complaint

  1. Identify the correct Tesla operation. Determine whether the issue involves vehicle Service, Roadside, delivery, charging, Tesla Shop, Insurance, financing or Energy.
  2. Create an official request. Use the Tesla app, signed-in contact form or appropriate telephone number.
  3. Preserve the record. Save app messages, estimates, invoices, photographs and dates.
  4. Request written findings. Ask for the diagnosis, policy or warranty decision.
  5. State the requested outcome. Ask for repair, warranty coverage, refund review, account correction, delivery action or escalation.
  6. Request manager review. Ask the Service Center, delivery location or support department to escalate the case.
  7. Follow up through the existing conversation. Avoid creating numerous unrelated duplicate requests.

Information to Include in a Tesla Complaint

  • Product involved
  • VIN or system identifier supplied privately
  • Delivery or installation date
  • Mileage when relevant
  • Service Center or installation location
  • Appointment and repair dates
  • Exact error or warning
  • Estimate or invoice
  • Previous messages and promised actions
  • Safety concern
  • Expenses being requested
  • The exact resolution requested

How to Escalate an Unresolved Tesla Complaint

  1. Reply through the existing app or service conversation.
  2. Ask for the local Service or department manager.
  3. Provide a concise dated timeline.
  4. Ask for the applicable policy or warranty term.
  5. Request the final decision in writing.
  6. Preserve all invoices and repair records.
  7. Report a suspected safety defect to NHTSA when appropriate.
  8. Review the warranty dispute-resolution and state-law procedures.

For a solar, Powerwall or home-installation dispute, retain:

  • Signed agreement
  • Design documents
  • Utility correspondence
  • Permit information
  • Installation records
  • Production data
  • Service requests

Corporate correspondence may be addressed to Tesla, Inc., 1 Tesla Road, Austin, TX 78725, but the corporate office is not a replacement for the app, Service Center, Insurance, finance or Energy support process.

Tesla Company Information

  • Company: Tesla, Inc.
  • State of incorporation: Texas
  • Principal executive offices: 1 Tesla Road, Austin, TX 78725
  • Corporate telephone: 1-512-516-8177
  • Engineering Headquarters: 1501 Page Mill Road, Palo Alto, CA 94304
  • Fremont Factory: 45500 Fremont Boulevard, Fremont, CA 94538
  • Vehicle and roadside support: 1-877-798-3752

Tesla has no parent company. Tesla, Inc. is the publicly traded operating company.

Tesla facilities have different purposes:

  • Austin headquarters: Principal executive offices and Gigafactory Texas
  • Palo Alto: Engineering Headquarters
  • Fremont: Vehicle factory
  • Service Centers: Vehicle diagnosis and repair
  • Collision Centers: Qualifying body repairs
  • Delivery Centers: Vehicle delivery
  • Energy installation and service teams: Solar and Powerwall work

Do not visit or ship a vehicle, Shop return, Wall Connector, solar component or Powerwall to the corporate headquarters without written instructions.

For corporate information, visit the Tesla Corporate Office Headquarters page.

Tesla Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows Tesla with 0 out of 5 stars based on zero reviews.

No Tesla reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, warranty outcomes, repair experiences, delivery reports, charging complaints, energy-service experiences or Roadside Assistance results to summarize.

The displayed 0 out of 5 reflects the absence of submitted ratings. It should not be interpreted as an actual zero-star rating assigned by Tesla customers.

Tesla Customer Service Frequently Asked Questions

What is Tesla’s customer-service phone number?

Call 1-877-798-3752 for current U.S. vehicle support.

What happened to the 1-888-518-3752 Tesla number?

Tesla’s current official support pages publish 1-877-798-3752 for vehicle support. Use the currently published number rather than relying on older directory listings.

What are Tesla vehicle-support hours?

Tesla currently lists vehicle support Monday–Saturday from 4:00 a.m.–9:00 p.m. Pacific Time.

Is Tesla Roadside Assistance available 24 hours?

Yes. Tesla Roadside Assistance is available 24 hours a day, 365 days a year.

How do I schedule Tesla Service?

Open the Tesla app, select Service, choose the concern and follow the diagnostic and scheduling prompts.

How do I contact the Tesla Service Center working on my vehicle?

Open the scheduled service appointment in the Tesla app and use the message option.

How long is the Tesla basic warranty?

The Basic Vehicle Limited Warranty is generally four years or 50,000 miles, whichever occurs first.

How long is the Tesla battery warranty?

Battery and Drive Unit coverage is generally eight years and 100,000, 120,000 or 150,000 miles, depending on model and configuration.

Does Tesla guarantee battery capacity?

Current Battery and Drive Unit warranties generally include minimum 70% capacity retention during the applicable warranty period.

Are Tesla recall repairs free?

Yes. Tesla states that applicable recall repairs are provided without charge regardless of vehicle age or mileage.

Do all Tesla recalls require a Service Center appointment?

No. Some recalls are completed through over-the-air software updates. Physical recalls require service.

How do I report a Tesla safety defect?

Contact Tesla and report the problem to NHTSA at 1-888-327-4236.

Can I cancel a Tesla vehicle order?

Yes. A cancellation request can be submitted through the Tesla app before delivery, but the order fee is generally nonrefundable.

Can I return a Tesla after delivery?

Tesla does not publish a universal post-delivery return period for all U.S. vehicle purchases. Review the signed agreement and applicable state law.

How long do I have to return a Tesla Shop item?

Eligible unused merchandise generally has a 30-day return period. Wall and Mobile Connectors generally have a 60-day period.

How do I contact Tesla about Powerwall or solar?

Call 1-877-798-3752, select option 4 and then option 2, or use the Energy product in the Tesla app.

How do I contact Tesla about a Wall Connector?

Call 1-877-798-3752 and select option 3.

How long is the Powerwall warranty?

Powerwall 2, Powerwall+ and Powerwall 3 currently have 10-year limited warranties, subject to the complete terms and connectivity requirements.

How do I contact Tesla Insurance?

Call 1-844-348-3752 or use the Insurance section of the Tesla app.

Where is Tesla headquartered?

Tesla’s principal executive offices are at 1 Tesla Road, Austin, Texas 78725.

What is Tesla’s corporate telephone number?

Tesla’s current SEC filings list 1-512-516-8177.

Related Automotive Customer Service Pages

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We are an independent consumer-help website and are not owned or operated by Tesla, Inc., a Tesla Service Center, Tesla Collision Center, Tesla Insurance, a vehicle lender, Supercharger operator, solar installer, utility company, payment processor or government agency.

Our goal is to help vehicle and energy customers identify the correct support route, understand warranty and recall procedures, protect private account and vehicle information, document complaints and report whether an issue was resolved.

Share Your Tesla Customer Service Experience

Have you contacted Tesla about a vehicle order, delivery, service appointment, warranty decision, recall, Roadside Assistance, charging session, Tesla Shop purchase, insurance claim, solar system or Powerwall?

Leave a review below and explain:

  • Which Tesla product was involved
  • Whether the issue involved vehicle, Energy, Insurance, financing or Shop support
  • Which support route you used
  • Whether a service appointment or case was created
  • How long the issue remained unresolved
  • What diagnosis, explanation or resolution was offered
  • Whether the issue was resolved

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Page Update Note

This Tesla customer service page was updated on July 25, 2026, to replace the outdated 1-888 general-support number with Tesla’s current 1-877-798-3752 vehicle-support number; confirm current vehicle-support hours and 24/7 Roadside Assistance; add Tesla app, service, recall, Energy, Wall Connector, Insurance, financing and corporate contact routes; distinguish Tesla’s Austin headquarters, Palo Alto Engineering Headquarters, factories, Service Centers, Collision Centers and delivery locations; add current vehicle, battery, parts, Wall Connector, solar, Solar Roof and Powerwall warranty information; explain vehicle-order cancellation, Tesla Shop returns, service appointments, recall repairs, NHTSA safety complaints, charging, account recovery, subscriptions, billing and complaint escalation; remove unsupported review themes; and confirm that the live CustomerServiceNumbers.com page currently has no Tesla reviews.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Tesla, Inc., Tesla Motors, Tesla Energy, Tesla Insurance, a Tesla Service Center, Tesla Collision Center, Tesla Shop, Supercharger operator, solar installer, utility company, lender, leasing company, payment processor or the National Highway Traffic Safety Administration.

This page is provided for informational, complaint and review purposes only. CustomerServiceNumbers.com cannot schedule or complete a repair, dispatch Roadside Assistance, diagnose a vehicle or energy system, approve warranty coverage, perform a recall, cancel a vehicle order, issue a refund, modify financing, access a Tesla Account, restore a digital key, process an insurance claim, repair charging equipment or determine whether a vehicle or electrical system is safe to use.

Telephone numbers, support hours, app features, addresses, warranty periods, battery-capacity terms, recall remedies, service availability, roadside coverage, Shop return policies, subscriptions, insurance availability, financing providers and Energy procedures can change. Confirm important information through Tesla, the applicable signed agreement, the Tesla app, the vehicle or energy warranty, the lender, insurer, utility company, NHTSA and appropriate qualified professionals before taking action.

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