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Chevrolet Customer Service, Phone Number, Recalls, Reviews and Complaints

Chevrolet, often called Chevy, is a General Motors vehicle brand offering cars, trucks, SUVs, electric vehicles, commercial vehicles, performance vehicles, parts, accessories, certified service, warranties, recalls, roadside assistance, connected services, and financing through GM Financial. Customers may contact Chevrolet for help with vehicle questions, recalls, warranty concerns, dealer service problems, repair delays, EV support, roadside assistance, OnStar, myChevrolet app issues, GM Financial accounts, and unresolved complaints.

How to Contact Chevrolet Customer Service

Chevrolet General Assistance: 1-800-222-1020
Chevrolet Roadside Assistance: 1-800-243-8872
Chevrolet EV Roadside Assistance: 1-888-811-1926
Chevrolet EV Concierge: 1-833-382-4389
OnStar Customer Service: 1-888-466-7827
OnStar TTY: 1-877-248-2080
GM Financial Customer Service: 1-800-284-2271
GM Financial TDD/TTY: 1-888-998-0253
GM Financial SCRA Support: 1-855-719-9693
GM Warranty, Repair, and Lemon Law Help: 1-866-636-2273
GM Parts Support Center: 1-800-223-3526
Chevrolet Website: www.chevrolet.com
Chevrolet Contact Page: Chevrolet Contact Us
Chevrolet Support Center: Chevrolet Support
Chevrolet Recall Lookup: Chevrolet Recall Information
Find a Chevrolet Dealer: Chevrolet Dealer Locator
GM Financial: GMFinancial.com
OnStar: OnStar Contact Us
Chevrolet Customer Assistance Center Mailing Address: Chevrolet Customer Assistance Center, P.O. Box 33170, Detroit, MI 48323-5136
Chevrolet / GM Corporate Address: General Motors Company, 300 Renaissance Center, Detroit, MI 48265

Chevrolet Customer Service Hours

Chevrolet general assistance is generally available Monday through Saturday from 8 a.m. to 9 p.m. Eastern Time. Chevrolet phone support is closed on Sunday. Chevrolet Roadside Assistance and OnStar support may be available 24 hours a day depending on the service, coverage, and account status. GM Financial phone and messaging support is generally available Monday through Friday from 7 a.m. to 6 p.m. Central Time and Saturday from 9 a.m. to 1 p.m. Central Time.

Best Ways to Get Help from Chevrolet

The best support path depends on the issue. For vehicle warranty, dealer service, recalls, repairs, ownership questions, and general Chevrolet concerns, call Chevrolet at 1-800-222-1020. For roadside help, call 1-800-243-8872. For finance, lease, payoff, title, or payment questions, contact GM Financial. For connected services, safety services, stolen vehicle assistance, and OnStar billing, contact OnStar.

For Chevrolet Vehicle Questions

Call 1-800-222-1020 for questions about Chevrolet cars, trucks, SUVs, EVs, commercial vehicles, warranty coverage, owner manuals, dealer service, vehicle features, myChevrolet account issues, new vehicle orders, and general feedback.

For Chevrolet Recalls

Use the Chevrolet recall lookup tool or call Chevrolet Customer Assistance with your 17-character Vehicle Identification Number. For safety recalls, your Chevrolet dealer will usually inspect or repair the vehicle according to the recall instructions. If you are having trouble scheduling a recall repair, contact Chevrolet Customer Assistance.

For Roadside Assistance

Call 1-800-243-8872 for Chevrolet Roadside Assistance. Chevrolet lists EV Roadside Assistance at 1-888-811-1926. Services may include towing, flat tire help, fuel delivery, jump starts, lockout help, or other roadside support depending on coverage, vehicle eligibility, location, and plan terms.

For EV Support

Call the Chevrolet EV Concierge at 1-833-382-4389 for electric vehicle questions. EV owners may need help with charging, range, home charging installation, public charging, EV features, Bolt recall questions, Equinox EV, Blazer EV, Silverado EV, or other Chevrolet EV ownership issues.

For OnStar and Connected Services

Call OnStar at 1-888-466-7827 or press the blue OnStar button in the vehicle if available. OnStar can help with plan questions, billing, emergency services, stolen vehicle assistance, remote services, account changes, and connected vehicle features.

For GM Financial

Call GM Financial at 1-800-284-2271 for Chevrolet loan, lease, payment, payoff, title, account login, statement, extension, lease-end, and repossession-related questions. Existing customers can also use GM Financial MyAccount for payments and messages.

For Warranty, Repair, or Lemon Law Help

GM lists a warranty, repair, and lemon-law support number at 1-866-636-2273. This support path is intended for ongoing warranty concerns, difficulty getting a vehicle repaired, and unresolved GM vehicle-service issues. Keep all repair orders and dealer records before calling.

What to Have Ready Before Contacting Chevrolet

Your 17-character Vehicle Identification Number
Year, model, trim, mileage, and vehicle color
Dealer name and service department contact
Repair order numbers, invoices, estimates, or case numbers
Recall notice, warranty booklet, owner manual, or service campaign notice
Photos, videos, warning lights, diagnostic codes, or error messages
GM Financial account number, if the issue involves financing or leasing
OnStar account number or PIN, if the issue involves connected services

Roadside location and safety details, if the vehicle is disabled
A clear explanation of the issue and what resolution you are requesting

Chevrolet Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently shows 0 published Chevrolet reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this company yet. If you have contacted Chevrolet customer service, Chevrolet Roadside Assistance, OnStar, GM Financial, or a Chevrolet dealer recently, you can help other customers by leaving a review below.

Common Chevrolet Customer Complaints

Customers searching for Chevrolet customer service often need help with:

Warranty repairs and dealer service problems
Recall scheduling and recall completion questions
Vehicle repair delays or parts delays
Transmission, engine, electrical, battery, or infotainment issues
EV charging, range, battery, or software concerns
myChevrolet app or connected vehicle problems
OnStar billing, plan, or account questions
Roadside assistance and towing concerns
GM Financial payments, payoff, title, or lease-end questions
Difficulty escalating concerns beyond a local Chevrolet dealer

Chevrolet Recall and Safety Help

If your Chevrolet has an open recall, contact a Chevrolet dealer or use Chevrolet’s recall lookup tool. Have your VIN ready because recall eligibility depends on the specific vehicle. If your vehicle has a safety concern involving steering, brakes, airbags, battery, fire risk, loss of power, fuel odor, or warning lights, stop driving if the vehicle appears unsafe and contact a dealer, Roadside Assistance, or the appropriate safety authority.

Chevrolet Warranty and Dealer Service Tips

If your issue involves a warranty repair or repeated service concern, start with the Chevrolet dealer and ask for a written repair order each time the vehicle is inspected. If the dealer cannot duplicate the problem, ask them to document your complaint, mileage, diagnostic codes, warning lights, and test-drive results.

If your issue remains unresolved, call Chevrolet Customer Assistance at 1-800-222-1020 with your VIN, dealer name, repair order numbers, dates, mileage, and a clear request for review.

Chevrolet Roadside Assistance Tips

If your vehicle is disabled, call Chevrolet Roadside Assistance at 1-800-243-8872. EV owners can call 1-888-811-1926. Stay in a safe location, provide the vehicle location, VIN if available, callback number, and a clear description of the problem. If you are in immediate danger, call 911 or local emergency services.

Chevrolet EV Support Tips

If your issue involves an electric Chevrolet, keep charging records, error messages, app screenshots, charging station details, home-charger information, and dealer repair orders. EV support may involve Chevrolet Customer Assistance, the EV Concierge, a Chevrolet EV dealer, OnStar, Qmerit, or a charging network depending on the issue.

GM Financial Support Tips

If your issue involves a Chevrolet loan or lease, contact GM Financial rather than Chevrolet vehicle support. Common GM Financial issues include payment questions, payoff quotes, title release, lease maturity, end-of-term charges, extensions, repossession questions, online account access, and statement disputes.

Chevrolet Scam and Fake Support Warning

Be careful with third-party websites, ads, letters, emails, or callers claiming to provide Chevrolet recall refunds, fake warranty extensions, discounted repairs, financing relief, OnStar account fixes, or EV charging credits. Do not provide passwords, verification codes, banking information, Social Security numbers, gift card numbers, or remote device access to unknown callers.

If you receive a suspicious message about a Chevrolet recall, warranty, loan, lease, payment, refund, vehicle delivery, or connected-service account, contact Chevrolet, GM Financial, OnStar, or your local Chevrolet dealer directly using official contact information.

How to Escalate a Chevrolet Problem

If your Chevrolet issue is not resolved after your first contact, take these steps:

Start with the Chevrolet dealer when the issue involves service, repair, recall inspection, parts, warranty, or diagnostics.
Save repair orders, invoices, estimates, recall notices, photos, videos, emails, and case numbers.

Call Chevrolet Customer Assistance at 1-800-222-1020 and ask for a case number.
If the issue involves repeated warranty repairs or repair delays, contact GM Warranty, Repair, and Lemon Law Help at 1-866-636-2273.
If the issue involves a disabled vehicle, contact Chevrolet Roadside Assistance at 1-800-243-8872.

If the issue involves OnStar, connected services, stolen vehicle assistance, or OnStar billing, call 1-888-466-7827.
If the issue involves payments, payoff, title, or lease-end questions, contact GM Financial at 1-800-284-2271.
If a safety, warranty, financing, or consumer complaint remains unresolved, consider contacting NHTSA, BBB Auto Line if applicable, your state motor vehicle regulator, your state attorney general, or another appropriate consumer agency for guidance.

Related Automotive Customer Service Pages

Related Corporate Office Page

Chevrolet Corporate Office Headquarters

Other Helpful Consumer Resources

CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
ChargeOnMyCard.com – Look up confusing auto, financing, repair, warranty, and subscription charges.
ThinkItsAScam.com – Research suspicious recall notices, fake warranty offers, and auto-related scams.
ZeroStars.org – Read and share customer complaints and reviews.
CSNDB.com – Find additional customer service contact and support resources.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Chevrolet, General Motors, GM Financial, OnStar, or any Chevrolet dealer, and the information on this page is provided for consumer reference only.

Share Your Chevrolet Customer Service Experience

Have you contacted Chevrolet customer service recently? Share your experience below. Your review can help other customers understand how Chevrolet handles warranty repairs, recalls, dealer service, EV support, Roadside Assistance, OnStar, GM Financial, repair delays, app problems, and complaint resolution.

Disclaimer: CustomerServiceNumbers.com is not affiliated with Chevrolet, General Motors, GM Financial, OnStar, or any Chevrolet dealer. Contact information may change, and customers should confirm details directly with Chevrolet, GM Financial, OnStar, or an authorized Chevrolet dealer when possible. This page is for customer-service information only and is not legal, financial, repair, safety, warranty, or lemon-law advice.

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