Hyundai customer service can help with vehicle complaints, warranty claims, recalls, campaign reimbursements, dealer repairs, roadside assistance, Bluelink and ownership questions. Hyundai Motor Finance handles payments, titles, lease-end concerns and finance accounts through a separate support department.
Hyundai Customer Service Phone Numbers
- Hyundai Customer Care: 1-800-633-5151
- Customer Care hours: Monday through Friday, 6 a.m. to 5 p.m. Pacific Time; Saturday, 6:30 a.m. to 3 p.m.; Sunday closed
- Hyundai Customer Care email: consumeraffairs@hmausa.com
- Consumer Assistance Center: Open or update a Hyundai case
- Hyundai Roadside Assistance: 1-800-243-7766, available 24 hours
- Campaign reimbursement: 1-844-475-2215
- Campaign reimbursement hours: Monday through Friday, 6 a.m. to 5 p.m. Pacific Time
- Recall and campaign virtual assistance: 1-855-371-9460, available 24 hours
- Recall and campaign lookup: Check a Hyundai VIN
- Hyundai Bluelink Customer Care: 1-855-225-8354
- Bluelink hours: Monday through Friday, 6 a.m. to 5 p.m. Pacific Time; Saturday, 6:30 a.m. to 3 p.m.; Sunday closed
- Hyundai Motor Finance: 1-800-523-4030
- Hyundai Motor Finance lease-end support: 1-855-463-5378
- Hyundai Motor Finance website: Finance and lease support
- Dealer locator: Find a Hyundai dealer
- MyHyundai owner portal: Manage a Hyundai owner account
- Warranty information: Review Hyundai warranty coverage
- Official website: HyundaiUSA.com
- Customer Care mailing address: Hyundai Motor America, P.O. Box 20850, Fountain Valley, CA 92728, Attn: Consumer Assistance
- Corporate headquarters: Hyundai Motor America, 10550 Talbert Avenue, Fountain Valley, CA 92708
- Corporate phone: 1-714-965-3000
The corporate phone is not the best first route for an ordinary repair, recall, warranty, roadside, Bluelink or finance concern. Start with the dealership and the support department connected with the issue, then open a Hyundai Customer Care case when additional review is needed.
Best Hyundai Support Route by Issue
- Vehicle or warranty complaint: Start with the Hyundai dealership, then contact Customer Care at 1-800-633-5151.
- Recall or service campaign: Check the VIN through Hyundai’s recall portal and schedule the free repair with a Hyundai dealer.
- Recall-related expense: Use the campaign-reimbursement form or call 1-844-475-2215.
- Breakdown or towing: Call Roadside Assistance at 1-800-243-7766.
- Bluelink, remote start or MyHyundai: Call 1-855-225-8354.
- Finance payment, title or payoff: Contact Hyundai Motor Finance at 1-800-523-4030.
- Lease return or lease-end bill: Call 1-855-463-5378.
- Dealer sales complaint: Contact the dealership general manager, then Hyundai Customer Care.
- Possible safety defect: Contact Hyundai and consider filing a report with NHTSA.
- Unresolved eligible warranty dispute: Review BBB AUTO LINE requirements.
Information to Have Before Contacting Hyundai
- Vehicle year, model and trim
- Vehicle Identification Number
- Current mileage
- Purchase or lease date
- Dealership name, city and state
- Repair-order numbers and service dates
- Recall or campaign number
- Warning lights, error messages and diagnostic codes
- Photos or videos showing the problem
- Maintenance and oil-change records
- Tow, rental-car and transportation receipts
- Hyundai Customer Care case number
- Written warranty denial or dealer diagnosis
- A clear description of the requested resolution
Do not post a complete VIN, finance-account number, license plate, home address, insurance information or private repair documents in a public review.
Hyundai Warranty Coverage
Hyundai’s principal new-vehicle warranties currently include:
- New Vehicle Limited Warranty: 5 years or 60,000 miles
- Powertrain Limited Warranty: 10 years or 100,000 miles for the original owner
- Anti-Perforation Limited Warranty: 7 years with unlimited mileage
- Roadside Assistance: 5 years with unlimited mileage
- Federal emissions coverage: Coverage periods vary by component
- Hybrid and electric-vehicle components: Coverage depends on the vehicle, component, model year and warranty handbook
The advertised 10-year or 100,000-mile powertrain warranty is generally limited to the original owner. A later owner commonly receives powertrain-component coverage through the remaining 5-year or 60,000-mile New Vehicle Limited Warranty unless a separate Certified Used or other program applies.
The warranty handbook for the exact model year controls. Warranty coverage does not automatically apply merely because the vehicle is within an advertised time or mileage period.
What Can Affect Hyundai Warranty Coverage?
Coverage may depend on:
- Whether the customer is the original or subsequent owner
- Vehicle mileage and original in-service date
- The failed component
- Maintenance history
- Commercial, rental or delivery use
- Accident, abuse, modification or outside damage
- Whether the condition is normal wear
- Whether the repair belongs under a recall or campaign
- Whether an extended warranty or settlement applies
- The diagnosis and documentation submitted by the dealer
Ask the dealer to identify the warranty section and exclusion being applied when a repair is denied.
How to Escalate a Hyundai Warranty Claim
- Have an authorized Hyundai dealer diagnose the vehicle.
- Request a complete repair order showing the complaint, diagnosis, mileage and recommended repair.
- Ask whether a warranty claim was submitted to Hyundai.
- Request the claim status and written reason for any denial.
- Provide maintenance records and supporting documents when requested.
- Ask the dealership service manager to review the decision.
- Open a Hyundai Customer Care case at 1-800-633-5151.
- Provide the Customer Care representative with the repair-order numbers and dealer information.
- Request a case number and expected follow-up date.
- Ask for the final decision in writing.
Do not authorize an expensive outside repair solely because a dealership says warranty approval is delayed. Ask how an outside repair could affect coverage and whether Hyundai must inspect the vehicle first.
Engine, Oil-Consumption and Transmission Complaints
For an engine, oil-consumption, stalling or transmission complaint, retain every repair order even when the dealer reports that it could not duplicate the problem.
Useful documentation includes:
- Oil-change receipts and oil type
- Oil-consumption test records
- Mileage at each inspection
- Warning-light photographs
- Diagnostic trouble codes
- Towing records
- Videos showing noises, smoke or drivability problems
- Written dealer findings
- Prior engine or transmission repairs
If a dealer says the vehicle is safe to drive despite stalling, overheating, loss of power, braking concerns or another serious condition, request that guidance in writing. Do not drive a vehicle that appears unsafe merely to complete a test or reach a dealership.
Repair Delays, Parts and Rental Vehicles
A warranty repair does not automatically guarantee a complimentary loaner or rental vehicle for every delay. Rental assistance may depend on warranty eligibility, dealership availability, the repair program and Hyundai’s approval.
For a prolonged repair:
- Ask for the diagnosis and warranty-claim status.
- Ask whether the part is ordered and whether an estimated arrival date exists.
- Request transportation or rental assistance in writing.
- Keep all rental and rideshare receipts.
- Ask Hyundai Customer Care to review transportation assistance.
- Request periodic written updates.
Do not assume that a dealership’s inability to provide a loaner means Hyundai will automatically reimburse an independently rented vehicle.
Hyundai Recalls and Service Campaigns
Use Hyundai’s official VIN lookup to check for open safety recalls and service campaigns. The tool identifies the applicable remedy and lets owners locate or schedule with a Hyundai dealership.
Recall and campaign repairs are completed without charge when the VIN qualifies. Ask the dealership to show the campaign as completed after the repair and keep the final repair order.
A generic model-year search is not enough because recalls may apply only to specific production dates, components or VIN ranges.
Hyundai Campaign Reimbursement
A customer who previously paid for a repair later covered by a Hyundai recall or service campaign may be able to request reimbursement.
Documents may include:
- Original repair invoice
- Proof of payment
- VIN
- Vehicle registration or proof of ownership
- Repair date and mileage
- Description of the failed component
- Recall or campaign information
Approval is not automatic. The repair and expense must meet the applicable campaign-reimbursement requirements.
Hyundai Roadside Assistance
Call 1-800-243-7766 for eligible towing, jump-start assistance, flat-tire help, lockouts, emergency fuel delivery and other covered roadside events.
Have the driver’s name, VIN, mileage, vehicle location and description of the problem ready. Ask for the dispatch number, towing provider, estimated arrival time and intended destination.
For complete roadside coverage, towing, trip interruption and complaint guidance, see the separate Hyundai Roadside Assistance page linked below.
Hyundai Bluelink and MyHyundai Help
Contact Bluelink Customer Care at 1-855-225-8354 for:
- Bluelink enrollment
- Remote start, lock or location features
- MyHyundai account access
- Ownership changes
- Subscription billing
- Vehicle connection problems
- Digital Key questions
- Disconnecting remote vehicle access
Before selling or transferring a Hyundai, remove personal profiles, paired phones, saved destinations, garage-door data and account access as directed by Hyundai.
A person who needs remote vehicle services disconnected for a domestic-violence, stalking or personal-safety concern should contact Bluelink Customer Care and use Hyundai’s dedicated remote-access procedure. Do not post legal documents, protection orders or location information publicly.
Hyundai Motor Finance Customer Service
Hyundai Motor Finance is separate from Hyundai vehicle Customer Care. Call 1-800-523-4030 for:
- Payments and payment posting
- Payoff quotes
- Titles and lien releases
- Account access
- Due-date and billing questions
- Credit-reporting disputes
- Lease accounts
- Insurance-loss or total-loss questions
Lease-end questions can be directed to 1-855-463-5378. Keep inspection reports, return receipts, odometer records, photographs and final billing statements.
The dealership that sold the vehicle may not control the later finance account, title release or credit-reporting process.
Dealer Sales and Service Complaints
Hyundai dealerships are independently operated businesses. Start with the dealership manager when a complaint involves:
- Advertising or advertised prices
- Dealer-added products or fees
- Trade-in values
- Finance or lease representations
- Repair workmanship
- Service charges
- Missing paperwork, keys or accessories
- Employee conduct
Keep the buyer’s order, finance agreement, window sticker, repair orders, advertisements, emails and text messages. Hyundai Customer Care may document and review a dealer complaint but may not be able to cancel or rewrite a dealer contract.
Hyundai Theft and Anti-Theft Concerns
Check the VIN for applicable anti-theft campaigns or software updates. Keep documentation of the software update, steering-wheel-lock distribution, attempted theft, police report, insurance claim and repair estimate.
For an active theft or break-in, contact law enforcement and the insurance company. Hyundai Customer Care is not a substitute for an emergency report, police investigation or insurance claim.
Reporting a Hyundai Safety Problem
Contact Hyundai Customer Care and the servicing dealer when a vehicle condition may create a safety risk.
A suspected safety defect can also be reported to the National Highway Traffic Safety Administration:
- NHTSA Vehicle Safety Hotline: 1-888-327-4236
- Online safety complaint: Report a vehicle safety problem
NHTSA complaints help the agency identify possible defect patterns. NHTSA does not ordinarily approve individual warranties, order dealer refunds or resolve routine repair bills.
BBB AUTO LINE and Lemon-Law Concerns
Hyundai participates in BBB AUTO LINE for certain eligible warranty and lemon-law disputes.
- BBB AUTO LINE: 1-800-955-5100
- Online program: Review eligibility or start a claim
Eligibility depends on the vehicle, warranty, mileage, problem and state. Review the current Hyundai warranty handbook and state requirements before assuming a complaint qualifies.
Keep every repair order and record the number of repair attempts and days the vehicle was unavailable. This page does not determine lemon-law eligibility or provide legal advice.
Unfamiliar Hyundai Charges
Before reporting an unfamiliar Hyundai-related charge, compare it with:
- Hyundai Motor Finance payments
- Dealership deposits or service invoices
- Bluelink subscriptions
- Lease-end charges
- Roadside or towing expenses
- Accessories or map updates
- Protection plans
- Purchases made by another household member
Contact the company that processed the charge and the bank promptly if a completed transaction remains unauthorized.
Hyundai Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows seven Hyundai reviews with an overall rating of 3.0 out of 5.
Displayed older reviews from 2014 through 2016 include concerns involving premature tire wear or failures, disagreement over tire coverage, dealership repair quality, overheating after service, missing spare-tire equipment and roadside towing limitations.
These older reviews are individual experiences and do not establish current Hyundai-wide service trends. Newer reviews can help readers understand warranty, recall, engine, transmission, dealership, Bluelink, roadside, finance and Customer Care experiences.
Privacy, Vehicle Safety and Scam Warnings
- Use HyundaiUSA.com, Owners.HyundaiUSA.com, HMFUSA.com and verified dealership contact information.
- Be cautious with fake recall notices, extended-warranty calls, refund messages and unofficial Hyundai support numbers.
- A legitimate recall repair should not require payment to complete the recall remedy.
- Do not provide passwords, verification codes, complete payment information or remote device access to an unexpected caller.
- Do not pay a supposed Hyundai representative using gift cards, cryptocurrency, wire transfer or payment to an individual.
- Do not publicly post a complete VIN, license plate, finance-account number, driver’s-license number, insurance policy, home address or exact vehicle location.
- Remove names, addresses, barcodes and account details from repair orders and screenshots before posting them.
- A review submitted here does not open a Hyundai case, file a recall claim, request roadside service or begin BBB AUTO LINE arbitration.
Related Customer Service Numbers Pages
- Hyundai Roadside Assistance
- Toyota Customer Service
- Honda Customer Service
- Nissan Customer Service
- Kia Customer Service
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We independently organize support numbers, warranty resources, recall contacts, complaint routes and practical escalation guidance.
We are not owned by Hyundai Motor America, Hyundai Motor Company, Hyundai Motor Group, Hyundai Motor Finance, Bluelink, a Hyundai dealership, towing company, insurer or government agency.
Share Your Hyundai Customer Service Experience
Have you contacted Hyundai about a warranty claim, recall, engine or transmission problem, dealer repair, roadside event, Bluelink issue, finance account or unresolved complaint? Leave a factual review below and explain which support route you used, how long the process took and whether Hyundai resolved the issue.
Comments are moderated. Do not include a complete VIN, license plate, finance-account number, payment information, insurance details, driver’s-license information, home address, phone number, email address or name of an individual employee.
Last Updated: July 11, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Hyundai Motor America, Hyundai Motor Company, Hyundai Motor Group, Hyundai Motor Finance, Bluelink, any Hyundai dealership, towing provider, insurer, BBB National Programs or government agency. Hyundai does not provide customer support through this website.
Warranty eligibility, recall coverage, repairs, roadside benefits, reimbursement, finance decisions and dispute-resolution rights depend on the vehicle, VIN, model year, mileage, ownership, warranty handbook, contract, state and applicable program. Verify controlling information with Hyundai, the dealership, Hyundai Motor Finance or the appropriate official agency.
This page is not legal, mechanical, financial, insurance, towing, cybersecurity or vehicle-safety advice. Do not drive a vehicle that appears unsafe, and call emergency services when there is an immediate danger, collision, fire or injury.
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