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Reach Hyundai Customer Care

1-800-633-5151

Eric Strand

Reach Hyundai Customer Care

Hyundai America invested more than $1 billion in North America to create a Hyundai like you’ve never seen before. The all-new Hyundai Sonata and Santa Fe are being built in our first U.S. assembly plant. Thousands of jobs have been added across the United States, with facilities in places like California, Alabama and Michigan.

1-800-633-5151

Hyundai Customer Service

Rated 3.0 out of 5
June 18, 2014

I don’t know if anyone looks at these comments, but I feel the service I received from the DennisDublin Hyundai dealership in the Columbus, Ohio area was sub-par, again. A little over two months ago I went in for an oil change and they told me my water hoses were leaking so I had them go ahead and change the hoses. after leaving the dealership I noticed my vehicle was overheating which had not been an issue before. the next day I checked my top reservoir and it was dry. After adding some water and coolant to bring it up to the recommended level that issue went away. This after charging me more than the estimate given. At that visit, they recommended I keep an eye on some under-vehicle stabilizing issues. I noticed it was shaking a little and last week I took it back for service; and they replaced a control arm, did an alignment, and worked on the front brakes as well as a few other items and after spending over $1200, it shakes worse than before. I am not sure what they did – but now am left with thinking about who I should take my vehicle to, to be looked at. As with many other people, I am very busy, and just do not have the time to back for service, which should have been fixed right the first time.

Avatar for Tim
Tim

Hyundai Spare Tire & Tools Issue

Rated 3.0 out of 5
May 20, 2014

What the heck am I supposed to do when I had a blowout and to my surprise, there was no donut to change a tire so I could get on my way? There weren’t even tools to take the tire off!!!! Had to use roadside assistance. They would only tow me to a dealership within 20 miles. Would it really cost that much to put a donut, jack, and lug wrench in the trunk? I am so craped about this that I promise to get my money’s worth out of your roadside assistance program. I would have been screwed if I had this problem while on my road trip to Dallas this weekend.

Avatar for Jeffrey
Jeffrey

Hyundai Customer Service

Rated 3.0 out of 5
May 4, 2014

I bought my Hyundai i40 in March 2014 in Malaysia and I discovered that the camera recording was malfunctioning, I had to make a complaint to the dealership and till yesterday 03-05-14 they called me up to the service center for part replacement but I spent a few hours for doing nothing cause the technician didn’t turn up, please tell me am l supposed to get this type of service? and now my car having other problems, the tire is warbling.,and I was told by the dealership that it was due to the tire balancing and is not warranted By Hyundai, too sad to hear that, very very disappointed.

Avatar for lk lim
lk lim

Hyundai Helpful Customer Service

Rated 5.0 out of 5
March 16, 2014

To whom it may concern, I took my Hyundai 2005 into the Windward Chrysler, Dodge, Jeep dealership in Kaneohe Hi on Oct.11, 2103. I was very happy with our service advisor, Brenda Felisi. She was very attentive and helpful. My husband got the survey on our experience with our car and sent it in the mail without my knowledge. We had problems with the car which he was upset about and took it out in the survey. It was by no means a reflection of Brenda’s work. At the time, my husband was not feeling well and the survey he sent in was not a reflection of how we felt about our service. Bob had told me how much he appreciated and liked Brenda. Me too. So you can see this is not a complaint, but an attempt to try to reverse the damage to Brenda. I wasn’t sure if it is possible, but I want to attempt to make the record straight. Our car has been good. I cannot complain. I hope you can help me. if this helps, the ID survey was 10238122. The district is WE 7and the dealer is H1016-Windward. Please email me back about the next step.

Avatar for Marilyn
Marilyn
2.8
Rated 2.8 out of 5
2.8 out of 5 stars (based on 325 reviews)

Hyundai Customer Service

Rated 3.0 out of 5
June 18, 2014

I don’t know if anyone looks at these comments, but I feel the service I received from the DennisDublin Hyundai dealership in the Columbus, Ohio area was sub-par, again. A little over two months ago I went in for an oil change and they told me my water hoses were leaking so I had them go ahead and change the hoses. after leaving the dealership I noticed my vehicle was overheating which had not been an issue before. the next day I checked my top reservoir and it was dry. After adding some water and coolant to bring it up to the recommended level that issue went away. This after charging me more than the estimate given. At that visit, they recommended I keep an eye on some under-vehicle stabilizing issues. I noticed it was shaking a little and last week I took it back for service; and they replaced a control arm, did an alignment, and worked on the front brakes as well as a few other items and after spending over $1200, it shakes worse than before. I am not sure what they did – but now am left with thinking about who I should take my vehicle to, to be looked at. As with many other people, I am very busy, and just do not have the time to back for service, which should have been fixed right the first time.

Avatar for Tim
Tim

Hyundai Spare Tire & Tools Issue

Rated 3.0 out of 5
May 20, 2014

What the heck am I supposed to do when I had a blowout and to my surprise, there was no donut to change a tire so I could get on my way? There weren’t even tools to take the tire off!!!! Had to use roadside assistance. They would only tow me to a dealership within 20 miles. Would it really cost that much to put a donut, jack, and lug wrench in the trunk? I am so craped about this that I promise to get my money’s worth out of your roadside assistance program. I would have been screwed if I had this problem while on my road trip to Dallas this weekend.

Avatar for Jeffrey
Jeffrey

Hyundai Customer Service

Rated 3.0 out of 5
May 4, 2014

I bought my Hyundai i40 in March 2014 in Malaysia and I discovered that the camera recording was malfunctioning, I had to make a complaint to the dealership and till yesterday 03-05-14 they called me up to the service center for part replacement but I spent a few hours for doing nothing cause the technician didn’t turn up, please tell me am l supposed to get this type of service? and now my car having other problems, the tire is warbling.,and I was told by the dealership that it was due to the tire balancing and is not warranted By Hyundai, too sad to hear that, very very disappointed.

Avatar for lk lim
lk lim

Hyundai Helpful Customer Service

Rated 5.0 out of 5
March 16, 2014

To whom it may concern, I took my Hyundai 2005 into the Windward Chrysler, Dodge, Jeep dealership in Kaneohe Hi on Oct.11, 2103. I was very happy with our service advisor, Brenda Felisi. She was very attentive and helpful. My husband got the survey on our experience with our car and sent it in the mail without my knowledge. We had problems with the car which he was upset about and took it out in the survey. It was by no means a reflection of Brenda’s work. At the time, my husband was not feeling well and the survey he sent in was not a reflection of how we felt about our service. Bob had told me how much he appreciated and liked Brenda. Me too. So you can see this is not a complaint, but an attempt to try to reverse the damage to Brenda. I wasn’t sure if it is possible, but I want to attempt to make the record straight. Our car has been good. I cannot complain. I hope you can help me. if this helps, the ID survey was 10238122. The district is WE 7and the dealer is H1016-Windward. Please email me back about the next step.

Avatar for Marilyn
Marilyn