Category: Automakers Customer Service Information – Reviews

If you need help with a Volkswagen warranty repair, recall, breakdown, myVW account, finance payment or dealership complaint, use the department that controls that part of the transaction. Volkswagen Customer CARE handles ownership and manufacturer concerns, while independently operated dealers, finance companies, roadside providers and charging networks have separate responsibilities.

Volkswagen Customer Service Contact Information

• Volkswagen Customer CARE: 1-800-822-8987
• Customer CARE hours: Monday-Friday, 8 a.m.-7 p.m. EST
• Volkswagen Customer CARE chat: Monday-Friday, 8 a.m.-7 p.m. EST
• 24-Hour Roadside Assistance: 1-800-411-6688
• myVW and connected-vehicle support: 1-833-648-2735, available 24/7
• Volkswagen Financial Services and lease-end help: 1-800-428-4034, Monday-Friday, 8 a.m.-8 p.m. EST
• Electrify America support: 1-833-632-2778, available 24/7
• Official contact page: Volkswagen Help and Support
• Volkswagen Help Center: Find Volkswagen support articles
• Dealer locator: Find an authorized Volkswagen dealer
• Official website: VW.com

Volkswagen currently publishes Customer CARE telephone and chat hours of Monday through Friday from 8 a.m. to 7 p.m. EST. The old 8 a.m.-9 p.m. schedule should no longer be relied upon. Roadside Assistance and myVW connected-services support have separate 24/7 numbers.

Which Volkswagen Support Route Should You Use?

• Vehicle operation, maintenance or manufacturer warranty: Call Volkswagen Customer CARE at 1-800-822-8987.
• Breakdown or towing: Call Volkswagen Roadside Assistance at 1-800-411-6688.
• Recall or service campaign: Check the VIN and contact an authorized Volkswagen dealer.
• Dealership sale, deposit or trade-in: Start with the dealership’s sales manager or general manager.
• Repair workmanship or service invoice: Contact the service adviser and service manager at the dealership that performed the work.
• myVW app or connected-service problem: Call 1-833-648-2735.
• Lease or Volkswagen Financial Services account: Call 1-800-428-4034 or use the account portal.
• Retail finance account serviced by Wells Fargo: Use the telephone number and account portal shown on the Wells Fargo statement or contract.
• Electrify America charging problem: Call 1-833-632-2778.
• Immediate crash, fire or medical emergency: Call 911 before contacting ordinary customer service.

Information to Gather Before Contacting Volkswagen

• The 17-character vehicle identification number, or VIN
• The model, model year, mileage and registration state
• The vehicle’s original in-service date, when known
• The authorized Volkswagen dealer involved
• Repair-order and invoice numbers
• Dates and mileage for each repair attempt
• Warning lights, error messages and symptoms
• Recall or service-campaign information
• The warranty and maintenance booklet
• The sales, lease or finance agreement
• Photographs or videos documenting the problem
• Earlier Volkswagen Customer CARE case numbers

Provide private vehicle and account information only through verified Volkswagen, dealer, finance-company or government channels. Do not post a VIN, finance-account number or active vehicle location in a public review.

Volkswagen Customer CARE Mailing Address

Volkswagen currently publishes the following address for Customer CARE correspondence:

Volkswagen Customer CARE
3800 Hamlin Road
Auburn Hills, MI 48326-2829

This is a consumer-correspondence address, not the Volkswagen Group of America headquarters. Do not send a vehicle, keys, title, payment, electronic device or original documents to this address unless Volkswagen provides specific instructions.

Volkswagen Roadside Assistance

Volkswagen Roadside Assistance is available 24 hours a day at 1-800-411-6688. Assistance may also be requested through the myVW app, the in-vehicle wrench button on eligible vehicles or Volkswagen’s online roadside service.

Current new Volkswagen vehicles generally include three years or 36,000 miles of Roadside Assistance, whichever occurs first. Coverage is provided by a third party and is governed by the applicable roadside program guide.

Depending on eligibility and circumstances, services may include:

• Towing after a covered mechanical breakdown
• Collision towing
• Battery jump-start service
• Flat-tire service
• A lockout-service attempt
• Limited emergency fuel delivery
• Trip-interruption benefits

Coverage limits, towing destinations, reimbursement requirements and exclusions apply. Volkswagen may require preauthorization before reimbursing self-arranged towing or roadside service.

Call 911 first after a serious collision, vehicle fire, injury or another immediate danger. Roadside Assistance is not an emergency-response agency.

Volkswagen New Vehicle Warranty

Volkswagen currently advertises a New Vehicle Limited Warranty of four years or 50,000 miles, whichever occurs first. The warranty generally covers eligible defects in manufacturer materials or workmanship, subject to the warranty booklet’s limitations and exclusions.

The warranty does not mean that every repair is free. Coverage can depend on:

• The vehicle’s model year and original in-service date
• Current mileage
• The failed part or system
• Maintenance and repair history
• Damage, misuse, modifications or outside influence
• Normal wear or maintenance exclusions
• Whether the work was properly diagnosed and authorized

Use Volkswagen’s official warranty and maintenance page to locate the booklet for the vehicle:

Volkswagen Warranty and Maintenance Information

A warranty complaint does not guarantee repair approval, reimbursement, replacement or vehicle repurchase.

High-Voltage Battery Warranty

Eligible Volkswagen electric vehicles generally include an eight-year or 100,000-mile High-Voltage Battery Limited Warranty, whichever occurs first. Current Volkswagen materials also describe capacity coverage intended to maintain at least 70 percent net battery capacity during the applicable period.

The exact battery, capacity, measurement, repair and exclusion terms are controlled by the vehicle’s warranty booklet. Battery range can also be affected by temperature, charging habits, speed, climate-control use, tire condition and other factors that do not necessarily indicate a covered defect.

Do not touch damaged high-voltage components or attempt to move a vehicle with a smoking, burning, submerged or physically damaged battery. Call 911 and follow emergency instructions.

Volkswagen Carefree Maintenance

Current new Volkswagen vehicles may include scheduled maintenance at the 10,000- and 20,000-mile intervals or for two years, whichever occurs first, as specified in the vehicle’s maintenance booklet.

This benefit does not automatically cover every maintenance item, tire rotation, repair, fluid, wear component or dealer-recommended service. Ask the dealer to identify which services are included before authorizing additional work.

Use the official maintenance schedule for the vehicle’s model year and powertrain:

Volkswagen Maintenance Schedule

Volkswagen Certified Pre-Owned Warranty

Volkswagen’s current Certified Pre-Owned program provides qualifying model-year 2020 and newer vehicles purchased on or after April 1, 2026 with two years or 24,000 miles of CPO limited-warranty coverage, whichever occurs first.

The current warranty manual states that:

• Coverage begins when the original New Vehicle Limited Warranty expires or on the CPO sale date if the original warranty has already expired.
• A $50 deductible applies per dealer visit for covered repairs.
• Maintenance, ordinary wear and excluded components are not covered.
• Vehicles purchased before April 1, 2026 may have different CPO terms.

Verify the CPO status in the signed sales documents. A used Volkswagen sold by a dealer is not automatically a Volkswagen Certified Pre-Owned vehicle.

Volkswagen Recall and Service-Campaign Checks

Enter the vehicle’s VIN in Volkswagen’s official lookup:

Volkswagen Recall and Service-Campaign Lookup

Also check the government database:

NHTSA Recall Lookup

A safety recall and a service campaign are not necessarily the same. A recall addresses a safety-related defect or regulatory noncompliance. A service campaign may address another technical or customer-satisfaction matter.

For an open recall:

1. Read the official notice and safety instructions.
2. Contact an authorized Volkswagen dealer.
3. Ask whether parts are available.
4. Schedule the remedy.
5. Keep the completed repair order.
6. Check the VIN again after processing.

Recall remedies are performed without charge when the vehicle and repair qualify under the official campaign. Unrelated maintenance and damage are not automatically included.

Reporting a Volkswagen Safety Defect

If you believe a Volkswagen has a safety defect that is not addressed by an existing recall, report it to Volkswagen Customer CARE and the National Highway Traffic Safety Administration.

• NHTSA Vehicle Safety Hotline: 1-888-327-4236
• TTY: 1-888-275-9171
• Submit a vehicle safety complaint

Provide the VIN privately, along with the model, model year, mileage, failure description, repair history and whether a crash, fire, injury or warning occurred.

Volkswagen Dealer Complaints

Authorized Volkswagen dealerships are independently operated businesses. They handle vehicle sales, trade-ins, local pricing, deposits, repair orders, service scheduling and many used-vehicle transactions.

For a dealership complaint:

1. Speak with the salesperson or service adviser.
2. Ask for the sales manager or service manager.
3. Request the disputed price, diagnosis or decision in writing.
4. Ask for the dealership’s general manager.
5. Keep the buyer’s order, retail installment contract, lease, repair orders and receipts.
6. Open a case with Volkswagen Customer CARE when the matter involves the Volkswagen brand, manufacturer warranty or an unresolved authorized-dealer experience.

Volkswagen Customer CARE may document, investigate or facilitate communication, but it does not guarantee that an independent dealer will cancel a sale, refund a deposit, change a trade-in amount or provide a free repair.

Vehicle Deposits, Cancellations and Returns

Volkswagen does not publish one nationwide vehicle-return or purchase-cancellation policy. The dealer normally acts as the seller, and the signed documents control the transaction.

Before paying a deposit or signing a purchase agreement, confirm in writing:

• Whether the deposit is refundable
• The deadline and method for cancellation
• The exact vehicle, VIN, trim and options
• Dealer charges and add-on products
• Trade-in terms
• Financing conditions
• Estimated delivery timing
• Any return or exchange provision

Do not assume that a vehicle can be returned merely because the customer changes their mind. Contact the dealer immediately and obtain any cancellation or refund decision in writing.

Volkswagen Repair and Warranty Escalation

For a repeated or unresolved repair:

1. Return to an authorized Volkswagen dealer while the condition is present.
2. Describe the symptoms and circumstances clearly.
3. Make sure the repair order accurately records the complaint.
4. Keep every repair order, including “could not duplicate” visits.
5. Ask the service manager for the diagnosis and warranty decision.
6. Open a case with Volkswagen Customer CARE at 1-800-822-8987.
7. Provide the case number to the dealer.
8. Ask for the next technical or regional review step.

State lemon-law and warranty-dispute procedures vary. Volkswagen warranty materials refer eligible disputes to BBB AUTO LINE:

BBB AUTO LINE Vehicle Dispute Program

Use of an informal dispute process may be required before certain legal remedies in some jurisdictions. Consult the current warranty booklet and applicable state requirements.

Volkswagen Financial Services

Volkswagen lists 1-800-428-4034, Monday-Friday from 8 a.m.-8 p.m. EST, for Volkswagen Financial Services account and lease-end questions.

Use this route for applicable accounts involving:

• Payments and payment posting
• Automatic payments
• Payoff quotes
• Address changes
• Title and lien-release questions
• Lease maturity
• Lease inspections
• Excess wear or mileage
• Vehicle turn-in

Use the account portal or statement to verify the correct payment address. Do not mail a payment to Volkswagen Customer CARE or corporate headquarters.

Volkswagen Retail Finance and Wells Fargo

Volkswagen currently offers retail financing under the Volkswagen Retail Finance name powered by Wells Fargo. Volkswagen states that these auto-finance accounts are owned and serviced by Wells Fargo.

This means a customer purchasing a Volkswagen may have a Wells Fargo retail finance account even though the vehicle, advertising and dealership use the Volkswagen name. Use the lender and account number shown on the signed retail installment contract and monthly statement.

Volkswagen Customer CARE handles vehicle and manufacturer concerns. Wells Fargo handles applicable retail finance payments, account servicing, payoff information and credit reporting.

Volkswagen Lease Returns

Customers with a Volkswagen Financial Services lease should review their account and lease-end guide before the maturity date.

Common steps include:

• Reviewing available lease-transition options
• Scheduling the complimentary inspection
• Completing required maintenance and warranty repairs
• Reviewing excess wear and mileage
• Making the final payment
• Scheduling vehicle return with a dealer

The dealer that originated the lease is generally required to accept the vehicle. A different dealer may need to be contacted in advance to confirm that it will accept the return.

Returning the vehicle does not automatically settle every payment, mileage, damage, tax or disposition charge. Keep the odometer statement, return receipt and final account correspondence.

myVW App and Connected Services

Call 1-833-648-2735 for myVW app and connected-services assistance. Volkswagen lists this support as available 24 hours a day.

Before contacting support, check:

• The Volkswagen ID email address
• Whether the vehicle is paired with the correct account
• The app version and phone operating system
• The vehicle’s model year and software version
• Cellular and GPS availability
• The status of any required subscription
• Whether another person still has remote access

Connected-service availability varies by vehicle, equipment and subscription. A feature shown in advertising or an app menu may not be available on every model.

When selling, trading or returning a Volkswagen, remove personal profiles and disconnect remote vehicle access. Do not give another person your password or one-time verification code.

Electrify America Charging Support

For an Electrify America charging-station or account problem, call 1-833-632-2778, available 24/7.

Have the following available:

• The charging-station location
• The charger number
• The time of the attempt
• The app or account email
• The displayed error message
• The amount charged or authorization shown

Electrify America is part of Volkswagen Group of America but operates separate charging, payment and account-support systems. A Volkswagen dealer may not be able to reverse an Electrify America transaction.

Volkswagen Scam and Account-Security Warning

• Use telephone numbers and links obtained from VW.com or verified account documents.
• Do not trust caller ID alone because telephone numbers can be spoofed.
• Do not provide a myVW password or one-time verification code to an unexpected caller.
• Do not pay for a warranty repair, recall remedy or refund through gift cards or cryptocurrency.
• Do not install remote-access software because of an unsolicited technical-support call.
• Verify unexpected finance or lease messages through the account portal or statement.
• Do not send a title, keys or original identification documents to an unverified address.

Contact the financial institution promptly about an unauthorized payment or suspected identity theft.

Volkswagen Group of America Headquarters

The current U.S. corporate entity is Volkswagen Group of America, Inc. Volkswagen of America is the Volkswagen passenger-vehicle operating division.

Volkswagen Group of America, Inc.
1950 Opportunity Way
Reston, VA 20190

• Corporate telephone: 248-754-5000
• Volkswagen Customer CARE: 1-800-822-8987

The former address at 2200 Ferdinand Porsche Drive in Herndon, Virginia, appears in older Volkswagen records but is not the current published Volkswagen Group of America headquarters.

Dr. Kjell Gruner is president and CEO of Volkswagen Group of America and CEO of Volkswagen Brand North America. Volkswagen Group of America is a wholly owned subsidiary of Volkswagen AG in Germany.

The Reston headquarters is not a dealership, repair shop, vehicle-return location, finance-payment center or guaranteed public walk-in complaint office. Do not send vehicles, keys, titles, payments or original documents there without written instructions.

Volkswagen Reviews and Complaints

The CustomerServiceNumbers.com rating section currently displays 0 out of 5 based on 0 submitted reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

There are no visible review dates and no supported positive or negative review themes. Future reviews should identify whether the matter involved Volkswagen Customer CARE, an independent dealer, Volkswagen Financial Services, Wells Fargo, Roadside Assistance, myVW or Electrify America.

Related Automotive Customer Service Pages

• Honda Customer Service
• Toyota Customer Service
• Ford Customer Service

These manufacturers have separate dealers, warranties, finance providers and support departments. They cannot access a Volkswagen case, vehicle or account.

Volkswagen Customer Service FAQs

What is the Volkswagen customer-service number?

Call Volkswagen Customer CARE at 1-800-822-8987.

What are Volkswagen Customer CARE hours?

Volkswagen currently lists telephone and chat assistance Monday-Friday from 8 a.m.-7 p.m. EST.

What is Volkswagen’s Roadside Assistance number?

Call 1-800-411-6688. Roadside Assistance is available 24 hours a day.

How long is the Volkswagen new-vehicle warranty?

Volkswagen currently advertises four years or 50,000 miles of New Vehicle Limited Warranty coverage, whichever occurs first. The vehicle-specific warranty booklet controls eligibility and exclusions.

How long is Volkswagen roadside coverage?

Current new vehicles generally include three years or 36,000 miles, whichever occurs first, subject to the roadside program terms.

How do I check my Volkswagen for recalls?

Enter the VIN in Volkswagen’s recall and service-campaign lookup and check NHTSA’s government recall database.

Who handles a Volkswagen dealer complaint?

Start with the dealership’s sales or service manager and general manager. Escalate an unresolved brand or manufacturer-warranty concern to Volkswagen Customer CARE.

Can Volkswagen Customer CARE cancel a dealership sale?

Not necessarily. Dealers are independently operated, and the signed sales documents generally control deposits, cancellations and vehicle-return rights. Customer CARE may review or document the concern but does not guarantee cancellation.

Does Volkswagen have a universal vehicle return policy?

No nationwide Volkswagen vehicle-return policy is published. Any return, exchange or deposit refund depends on the dealer agreement, dealer policy and applicable law.

What is the myVW support number?

Call 1-833-648-2735. Volkswagen lists connected-services support as available 24/7.

What is the Volkswagen Financial Services number?

Call 1-800-428-4034, Monday-Friday from 8 a.m.-8 p.m. EST, for applicable Volkswagen Financial Services and lease accounts.

Why does my Volkswagen finance statement mention Wells Fargo?

Current Volkswagen Retail Finance auto loans may be owned and serviced by Wells Fargo. Follow the lender and payment instructions shown on the signed contract and statement.

What is the Electrify America support number?

Call 1-833-632-2778 for charging-station, account and payment assistance.

Is the Herndon address still Volkswagen’s headquarters?

No. Volkswagen Group of America currently publishes its headquarters at 1950 Opportunity Way in Reston, Virginia.

Can I visit Volkswagen headquarters for a repair or refund?

No public repair, refund or vehicle-return service is advertised at the Reston headquarters. Use Customer CARE, the dealership, the finance company or the relevant support provider.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers since 2004. It is an independent consumer resource and is not owned or operated by Volkswagen Group of America, Volkswagen AG, Volkswagen of America, an authorized Volkswagen dealer, Volkswagen Financial Services, Wells Fargo, a roadside contractor, Electrify America, BBB AUTO LINE or NHTSA.

CustomerServiceNumbers.com cannot access Volkswagen cases, diagnose vehicles, authorize repairs, schedule recall work, cancel dealer contracts, change finance accounts, arrange towing, restore myVW access, release titles or resolve complaints directly.

Share Your Volkswagen Experience

Have you contacted Volkswagen about a warranty repair, recall, Roadside Assistance request, myVW problem, dealership complaint, finance account, lease return or charging issue? Share a first-hand review below and identify the dealer, finance company or support department involved.

Privacy and moderation warning: Do not post a VIN, license-plate number, finance-account number, payment information, driver’s-license details, home address, telephone number, email address, myVW password, one-time security code, active vehicle location, unredacted sales or repair documents, or private employee information. Safety defects should also be reported directly to Volkswagen and NHTSA. Reviews may be moderated for private information, spam, threats, profanity, unsupported allegations and complaints involving unrelated dealers or companies.

Page Update Note

This page was updated on July 28, 2026. The update corrected Volkswagen Customer CARE hours, added separate Roadside Assistance, connected-services, finance and Electrify America contacts, and replaced the former Herndon headquarters with the current Reston address. It also added current warranty, Certified Pre-Owned, recall, dealer, financing, lease, safety and escalation guidance and removed unsupported customer-review themes.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Volkswagen Group of America, Volkswagen AG, Volkswagen of America, a Volkswagen dealer, finance provider or government agency. Telephone numbers, hours, warranties, roadside benefits, connected services, finance arrangements, dealer policies and recall information can change. Verify vehicle-specific and account-specific information through current official documents and the responsible company before authorizing repairs, sending payments or relying on a particular outcome.

If you need help with a Volvo vehicle, first identify whether the problem involves Volvo Car USA, an authorized Volvo retailer, Roadside Assistance, a warranty decision, the Volvo Cars app or Volvo Car Financial Services. These organizations handle different parts of vehicle ownership, and using the correct contact can reduce delays.

Volvo Customer Service Contact Information

• Volvo Car USA customer service: 1-800-458-1552
• Telephone support hours: Monday-Sunday, 06:00-21:00, as displayed by Volvo; the official page does not identify the time zone
• Live chat hours: Monday-Sunday, 07:00-21:00, as displayed by Volvo
• Volvo Roadside Assistance: 1-800-638-6586, available 24/7
• Financial Services number listed by Volvo: 1-855-537-3334
• Volvo Car Financial Services account inquiries: 1-866-499-6793
• Overseas Delivery: 1-800-631-1667
• Fax: 1-866-631-9059
• Official customer-care form: Submit a Volvo customer request
• Official support center: Volvo Support
• Find an authorized retailer: Volvo retailer locator
• Official website: VolvoCars.com/us

Volvo’s current contact page lists support seven days a week from 06:00 to 21:00 and chat from 07:00 to 21:00. It does not specify a time zone. Availability can also change during holidays, system outages or periods of high call volume.

Choose the Correct Volvo Support Route

• Vehicle question, manufacturer complaint or unresolved retailer concern: Call Volvo Car USA at 1-800-458-1552 or use its customer-request form.
• Breakdown, towing or roadside problem: Call Volvo Roadside Assistance at 1-800-638-6586.
• Sale, trade-in, deposit or local pricing dispute: Start with the authorized retailer named in the purchase or reservation documents.
• Repair workmanship or service appointment: Contact the servicing retailer and ask for the service manager.
• Warranty denial or repeated repair concern: Request a written explanation from the retailer, then escalate the case to Volvo Car USA.
• Recall: Check the VIN through Volvo and NHTSA, then schedule the remedy with an authorized Volvo retailer.
• Volvo Cars app, account or connected-service problem: Use Volvo Support or customer care and have the Volvo ID, vehicle model and software details ready.
• Loan, lease, payoff, title or payment problem: Contact Volvo Car Financial Services rather than the general vehicle-support line.
• Truck, bus or construction-equipment problem: Contact the appropriate Volvo Group business. Volvo Car USA supports passenger vehicles, not Volvo Group commercial products.

Information to Gather Before Contacting Volvo

• The 17-character vehicle identification number, or VIN
• The vehicle’s model, model year, mileage and registration state
• The authorized Volvo retailer involved
• Repair-order and invoice numbers
• Dates and mileage for each repair attempt
• Warning messages, symptoms and diagnostic findings
• Photos or videos that document the issue without exposing private information
• The warranty booklet or service-contract terms
• Recall campaign information, when applicable
• The Volvo Customer Care case number from an earlier contact
• Finance-account or lease information for a Volvo Car Financial Services issue

Do not post this information in a public review. Provide account numbers, VINs and documents only through a verified Volvo, retailer, financial-services or government channel.

Volvo Roadside Assistance

Volvo Roadside Assistance is available 24 hours a day at 1-800-638-6586. Depending on the vehicle and applicable program, assistance may include towing or other roadside services.

New Volvo vehicles may include Roadside Assistance Plus during the four-year/50,000-mile New Vehicle Limited Warranty period. Post-warranty towing and paid Roadside Assistance Plus memberships have different distance limits, covered events and exclusions.

Before requesting service, ask the representative to confirm:

• Whether the vehicle is currently eligible
• The covered towing distance
• The destination retailer or collision center
• Whether the requested service is covered
• Any additional mileage, labor, parts, storage or other charges

Roadside Assistance is not a substitute for 911. Call emergency services first after a crash, fire, medical emergency or other immediate threat.

Volvo Warranty Coverage

Volvo’s current New Vehicle Limited Warranty covers eligible repairs for four years or 50,000 miles from the warranty start date, whichever occurs first. The vehicle-specific warranty and maintenance booklet controls the actual coverage.

A warranty does not cover every repair. Coverage can depend on the failed component, vehicle age, mileage, maintenance history, damage, modifications, outside influences and exclusions in the applicable booklet.

Other Volvo coverage may have different terms, including:

• Certified by Volvo limited warranties
• Genuine Volvo accessory warranties
• Customer Lifetime Parts & Labor Warranty coverage
• Replacement-parts warranties
• Battery and emissions warranties
• Volvo Increased Protection or other service contracts
• Commercial, fleet or livery vehicle coverage

For a disputed warranty repair, ask the retailer to identify the exact warranty provision, exclusion or diagnostic finding supporting the decision. Keep the written repair estimate and diagnosis before escalating the matter to Volvo Car USA.

Complimentary Scheduled Maintenance

Do not assume every Volvo includes the same complimentary maintenance plan. Benefits vary by model year, powertrain and vehicle program.

Current Volvo information lists different maintenance benefits for internal-combustion vehicles, fully electric vehicles and certain newer models. Verify coverage using the VIN, warranty start date and official maintenance terms before authorizing work.

Ask the retailer to confirm whether the visit is a covered scheduled service or a customer-paid repair. Wear items, damage, optional services and maintenance outside the stated interval may not be included.

Volvo Recalls and Safety Problems

Use Volvo’s official recall tool to check for open campaigns:

Check Volvo recall information

Volvo’s online lookup covers recall information from August 1999 forward. For an older Volvo, contact Customer Care at 1-800-458-1552.

You can also search the government database:

NHTSA recall lookup

A recall result is VIN-specific. Follow any instructions in the recall notice, including a direction not to drive, park indoors or charge the vehicle. Contact an authorized Volvo retailer to schedule the recall remedy. Recall repairs should not be confused with unrelated maintenance or non-recall repairs.

If you believe a vehicle has a safety defect that is not covered by an existing recall, report it to Volvo and submit a safety complaint to NHTSA. Call 911 when a condition creates an immediate emergency.

Volvo Retailer Sales and Repair Complaints

Authorized Volvo retailers handle local vehicle sales, trade-ins, repair orders and service appointments. Retailers are separate from Volvo Car USA for many transactions and business practices.

For a retailer complaint:

1. Speak with the salesperson, service adviser or parts representative handling the matter.
2. Ask for the sales manager, service manager or general manager.
3. Request the disputed terms, diagnosis, estimate or decision in writing.
4. Keep the buyer’s order, finance contract, repair order, invoice and payment receipt.
5. Open a case with Volvo Car USA when the problem involves the Volvo brand, warranty administration or an unresolved authorized-retailer experience.

Volvo Customer Care may review or facilitate a complaint, but it does not guarantee that a retailer will cancel a sale, refund a deposit, repurchase a vehicle, provide free repairs or change a trade-in value.

Vehicle Orders, Deposits, Cancellations and Returns

Volvo does not publish one universal U.S. return policy for purchased vehicles. The authorized retailer normally handles the final sale, purchase documents, pricing and delivery.

An online reservation deposit may be collected on behalf of the selected Volvo retailer and processed by a third-party payment company. Before paying, review:

• Whether the deposit is refundable
• Who receives and holds the deposit
• The cancellation procedure
• Vehicle specifications and estimated delivery information
• Price adjustments, retailer charges and taxes
• Any deadline for requesting a refund

Contact the retailer named in the reservation or purchase documents about cancellation or refund requests. Keep all confirmations and do not assume a request has been approved until you receive written confirmation.

Volvo Car Financial Services

Questions involving a Volvo loan or lease should be directed to Volvo Car Financial Services rather than ordinary vehicle customer care.

• Financial-services number listed on Volvo’s support page: 1-855-537-3334
• Existing account inquiries listed by Volvo Car Financial Services: 1-866-499-6793
• Account website: VolvoCarFinancialServices.com

Use the finance-account route for:

• Payments and payment posting
• Automatic-payment questions
• Payoff quotes
• Title release
• Lease maturity and vehicle return
• Excess mileage or wear charges
• Account statements
• Address or insurance updates

Use only the payment address shown in the current account portal, statement or official Volvo Car Financial Services instructions. The general-correspondence address is not a payment address.

Volvo Cars App and Connected Services

For a Volvo Cars app or connected-service problem, first check:

• That the Volvo ID email address is correct
• Whether two-step verification is working
• Whether the vehicle is paired with the correct account
• The app version and phone operating-system version
• The vehicle software version
• Whether the vehicle has a mobile-data connection
• Whether the connected-service subscription is active

Some app features depend on the model, model year, vehicle equipment, software, market and an active connectivity service. Embedded data or digital features may be time-limited and subject to separate terms.

When selling or returning a Volvo, remove personal profiles and follow Volvo’s instructions for disconnecting remote vehicle access. Do not give a buyer or retailer your Volvo ID password or one-time verification code.

How to Escalate a Volvo Complaint

1. Start with the retailer, roadside provider or financial-services department responsible for the transaction.
2. Ask for a manager and request the decision in writing.
3. Collect the VIN, repair orders, dates, mileage, invoices and earlier case numbers.
4. Contact Volvo Car USA at 1-800-458-1552 or submit the official customer-request form.
5. Ask for a Volvo case number and the expected next step.
6. For a safety defect, submit a report to NHTSA.
7. For a finance-account dispute, use Volvo Car Financial Services and the dispute rights shown on the account statement.
8. For unresolved consumer-contract issues, consult the appropriate state motor-vehicle, attorney-general or consumer-protection agency.

Escalation does not guarantee a refund, replacement vehicle, warranty approval, repurchase, repair reimbursement, payment adjustment or other specific outcome.

Volvo Car USA Headquarters and Ownership

The U.S. passenger-car company is Volvo Car USA LLC. Its Americas headquarters is:

Volvo Car USA LLC
1800 Volvo Place
Mahwah, NJ 07430

This is a corporate address. Do not assume it is a public repair facility, vehicle-return site, payment center or walk-in complaint office. Do not send a vehicle, payment, title, keys, original documents or legal correspondence there unless Volvo provides instructions for the specific matter.

Luis Rezende is president of Volvo Car Americas. Håkan Samuelsson is president and CEO of Volvo Cars globally.

Volvo Car USA is part of Volvo Car Group. Volvo Car AB is publicly listed in Sweden, and Geely Sweden Holdings is its largest shareholder. The global Volvo Cars organization is headquartered in Gothenburg, Sweden.

Volvo Cars Is Separate From Volvo Group

Volvo Car USA supports Volvo passenger cars and SUVs. It is not the customer-service company for Volvo-branded trucks, buses, construction equipment, marine engines or other commercial products associated with Volvo Group.

Before calling, confirm whether the product is a Volvo passenger vehicle or a Volvo Group commercial product. The shared Volvo name does not mean the same customer-service department handles every product.

Volvo Scam and Account-Security Warning

• Use telephone numbers and links obtained from Volvo’s official website or your verified account.
• Do not rely solely on caller ID, which can be spoofed.
• Do not give an unexpected caller your password or one-time security code.
• Do not send payment through gift cards, cryptocurrency or an unfamiliar payment link.
• Verify unexpected payment, recall or warranty messages independently.
• Do not permit remote access to your phone or computer based on an unsolicited support call.

For a suspected finance-account fraud attempt, contact Volvo Car Financial Services through its official website or the number on your statement. Report identity theft or unauthorized payments to the appropriate financial institution and government agency.

Volvo Reviews and Complaints

The CustomerServiceNumbers.com rating section currently displays 0 out of 5 based on 0 submitted reviews. This means no ratings have been submitted; it is not a zero-star customer verdict.

There are no visible review dates and no supported positive or negative themes. Future comments should distinguish among Volvo Car USA, an authorized retailer, Roadside Assistance, Volvo Car Financial Services, a third-party protection plan and an unrelated Volvo Group business.

Related Automotive Customer Service Pages

• BMW Customer Service
• Audi Customer Service
• Mercedes-Benz USA Customer Service

These manufacturers have separate retailers, finance companies, warranty programs and roadside-assistance terms. A related customer-service page cannot resolve a Volvo account or vehicle case.

Volvo Customer Service FAQs

What is the Volvo Car USA customer service number?

Call Volvo Car USA at 1-800-458-1552 for passenger-vehicle support, warranty questions, recall assistance and unresolved authorized-retailer concerns.

What are Volvo customer-service hours?

Volvo’s current U.S. contact page lists telephone support Monday-Sunday from 06:00 to 21:00 and live chat from 07:00 to 21:00. The page does not identify the time zone.

What is the Volvo Roadside Assistance number?

Call 1-800-638-6586. Volvo lists Roadside Assistance as available 24 hours a day, seven days a week.

How long is the Volvo new-vehicle warranty?

Volvo currently states that its New Vehicle Limited Warranty covers eligible repairs for four years or 50,000 miles from the warranty start date, whichever occurs first. Consult the vehicle-specific warranty booklet for exclusions and other conditions.

How do I check a Volvo for recalls?

Enter the VIN in Volvo’s official recall checker and check the NHTSA recall database. Contact an authorized Volvo retailer to schedule an open recall remedy.

Does Volvo provide free maintenance?

Some Volvo vehicles include complimentary scheduled maintenance, but intervals and eligibility vary by model year and powertrain. Verify the current benefit with the VIN and official program terms.

Can Volvo Customer Care force a retailer to refund my deposit?

Volvo Customer Care may document or review the complaint, but deposit and cancellation rights depend on the reservation terms, retailer agreement and applicable law. Contact the retailer named in the transaction documents and request a written response.

Who handles a Volvo lease or loan?

Volvo Car Financial Services handles applicable loan and lease accounts. Use its official account website or call 1-866-499-6793 for existing account inquiries.

Who handles a bad repair at a Volvo retailer?

Start with the service adviser and service manager. Request the diagnosis and proposed remedy in writing. Escalate an unresolved authorized-retailer complaint to Volvo Car USA with the VIN, repair orders, dates and mileage.

Is Volvo Cars the same company as Volvo Trucks?

No. Volvo Car USA supports passenger vehicles. Volvo Trucks and other commercial businesses are associated with Volvo Group and use different customer-service channels.

Can I mail documents or return a vehicle to Volvo’s Mahwah headquarters?

Do not mail payments, titles, keys or original documents or attempt to return a vehicle to the corporate address unless Volvo gives specific written instructions.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer-service information since 2004. It is an independent consumer resource and is not owned or operated by Volvo Car USA LLC, Volvo Car Corporation, Volvo Car AB, Geely Sweden Holdings, Zhejiang Geely Holding, Volvo Group, an authorized Volvo retailer, Volvo Car Financial Services, a roadside provider, an insurer, a protection-plan administrator, a payment processor or NHTSA.

CustomerServiceNumbers.com cannot access Volvo accounts, diagnose vehicles, arrange towing, approve warranty claims, schedule recall repairs, cancel purchases, refund deposits, modify loans or leases, restore app access or resolve cases directly.

Share Your Volvo Experience

Have you contacted Volvo Car USA about a warranty claim, recall, Roadside Assistance request, Volvo Cars app issue, authorized-retailer complaint or repair escalation? Share a first-hand review below and identify which Volvo organization or retailer handled the matter.

Privacy and moderation warning: Do not post a VIN, license-plate number, finance-account number, payment-card or banking information, driver’s-license details, service address, telephone number, email address, app password, one-time security code, recall letter containing personal information, or an unredacted repair invoice. Reviews may be moderated for private information, spam, threats, profanity, unsupported allegations and complaints involving unrelated Volvo Group products or third parties.

Page Update Note

This page was updated on July 28, 2026. The update verified Volvo Car USA’s main customer-service number, current seven-day support schedule, live-chat hours, 24/7 Roadside Assistance number, financial-services contacts, warranty terms, maintenance-program distinctions, recall tools, corporate identity, headquarters, ownership and current leadership. It also removed unsupported customer-review themes and clarified the roles of authorized retailers, Volvo Car Financial Services, connected-service providers and Volvo Group.

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Volvo Car USA, Volvo Cars, Geely, Volvo Group, an authorized Volvo retailer, Volvo Car Financial Services or any government agency. Telephone numbers, hours, warranty benefits, maintenance programs, roadside coverage, subscription terms, retailer policies, finance procedures and recall instructions can change. Verify time-sensitive and vehicle-specific information directly through an official Volvo, retailer, financial-services or government source.