Category: Automakers Customer Service Information – Reviews

Automakers companies customer service phone numbers and contact information. Also, review and ratings of the companies customer service performance.

  • Porsche Customer Service USA: Roadside, Warranty, Recalls and Financial Help

    Porsche customer service assists U.S. customers with vehicle questions, dealership concerns, warranty claims, recalls, roadside assistance, Porsche Financial Services, My Porsche, Porsche Connect, charging, parts, repairs and Certified Pre-Owned vehicles. The main Porsche Cars North America customer-service number is 1-800-767-7243, also written as 1-800-PORSCHE.

    The same number routes customers to several Porsche departments, but ordinary customer-service hours are different from 24-hour roadside assistance. Vehicle repairs, recall work and most warranty inspections are completed through an authorized Porsche Center.

    How to Contact Porsche Customer Service USA

    Important hours note: Porsche’s general U.S. customer-service hours are Monday through Friday from 8:00 a.m.–10:00 p.m. Eastern Time and Saturday from 8:00 a.m.–8:00 p.m. Eastern Time. Roadside assistance remains available 24 hours a day.

    Porsche Cars North America address:
    Porsche Cars North America, Inc.
    One Porsche Drive
    Atlanta, GA 30354

    The Atlanta headquarters is not an ordinary repair facility, vehicle-return location or payment-processing counter. Contact the appropriate Porsche department or authorized Porsche Center before mailing documents, payments, keys, parts or vehicle-related materials.

    Best Porsche Support Route by Issue

    Vehicle Question or General Porsche Complaint

    Call Porsche Cars North America at 1-800-767-7243 or email customersupport@porsche.com.

    Customer service may assist with:

    • Opening a case involving an authorized Porsche Center
    • Warranty questions
    • Repair delays
    • Parts availability
    • Recall information
    • Vehicle documentation
    • Porsche Connect and My Porsche
    • Roadside-assistance follow-up
    • Charging questions
    • Certified Pre-Owned concerns
    • Escalating an unresolved ownership issue

    Have the VIN, model year, mileage, Porsche Center name, repair-order number and previous case number available for private verification.

    Porsche Center or Dealership Complaint

    Authorized Porsche Centers sell and service Porsche vehicles, but individual locations are generally independently operated businesses. A dealership concern should normally begin with the department involved.

    1. Speak with the sales consultant, service advisor or parts representative.
    2. Ask for the sales manager, service manager or parts manager.
    3. Request review by the Porsche Center’s general manager or dealer principal.
    4. Call Porsche Cars North America at 1-800-767-7243.
    5. Provide the dealer name, repair order, dates and requested resolution.
    6. Ask for a Porsche case number.

    Porsche Cars North America may review warranty, brand-standard or customer-care concerns, but it may not control every dealership pricing, used-car, trade-in, employment or independently negotiated sales decision.

    Repair Delay or Vehicle Held at a Porsche Center

    Ask the service advisor for a written update explaining:

    • The diagnosed problem
    • Whether diagnosis is complete
    • Parts currently required
    • Parts-order status
    • Whether the repair is covered by warranty
    • Whether Porsche technical support is involved
    • The estimated completion date
    • Mobility or loaner options

    If the completion date repeatedly changes, request the service manager and open a Porsche Cars North America case. Keep repair orders, estimates, text messages and promised completion dates.

    Disagreement Over a Porsche Repair Estimate

    Request a written estimate that separates:

    • Diagnostic charges
    • Parts
    • Labor hours and rate
    • Taxes and shop fees
    • Warranty-covered work
    • Customer-pay work
    • Recommended maintenance
    • Optional services

    Ask whether the repair is required for safety, required to complete another repair or simply recommended. Customers considering a second opinion should avoid operating an unsafe vehicle and should confirm whether additional diagnostic charges will apply.

    Porsche Warranty Support

    New Porsche vehicles in the United States generally include a four-year or 50,000-mile New Vehicle Limited Warranty, whichever comes first. Additional warranties and coverage periods may apply to corrosion, emissions equipment, high-voltage batteries, genuine parts and specific components.

    Always review the warranty booklet issued for the vehicle’s model year. Coverage can vary based on the vehicle, in-service date, mileage, component and cause of failure.

    How to Start a Porsche Warranty Claim

    1. Schedule an inspection with an authorized Porsche Center.
    2. Provide the VIN, current mileage and in-service information.
    3. Describe the symptoms and when they began.
    4. Provide maintenance and prior-repair records when relevant.
    5. Ask whether diagnosis is covered.
    6. Request the warranty decision in writing.
    7. Ask which warranty provision supports an approval or denial.
    8. Open a Porsche Cars North America case when the decision remains disputed.

    A suspected defect is not automatically covered. The authorized Porsche Center may need to inspect the vehicle and determine whether the failure resulted from a covered defect, ordinary wear, damage, improper maintenance, outside influence, modification or another excluded cause.

    What May Not Be Covered?

    Coverage can be limited or denied for issues involving:

    • Ordinary wear and maintenance
    • Tires and other separately warranted products
    • Collision or environmental damage
    • Improper use
    • Unauthorized modifications
    • Nonapproved parts or software
    • Missed maintenance
    • Track or competition use when excluded
    • Damage caused by an outside repair
    • Conditions not reproduced or verified during inspection

    The actual written warranty controls the decision.

    Genuine Porsche Parts Warranty

    Genuine Porsche parts, exchange parts and accessories generally have separate limited-warranty coverage. The applicable period and coverage may depend on whether the part was installed during a warranty repair, purchased separately or installed by an authorized Porsche Center.

    Keep the parts invoice and installation record.

    Porsche High-Voltage Battery Warranty

    Applicable Porsche battery-electric vehicles generally include high-voltage battery coverage for eight years or 100,000 miles, whichever occurs first, subject to the written warranty’s conditions and battery-capacity thresholds.

    Normal battery aging and range variation do not automatically establish a covered defect. Capacity, charging time and driving range can be affected by:

    • Vehicle age and mileage
    • Temperature
    • Charging habits
    • Driving style
    • Speed and terrain
    • Climate-control use
    • Wheel and tire configuration
    • Vehicle load

    An authorized Porsche Center must perform the applicable diagnosis or capacity measurement.

    Porsche Recall Information

    Porsche provides a VIN-based recall lookup for U.S. vehicles. Enter the complete 17-character VIN exactly as it appears on the dashboard, registration or title.

    What to Do When a Porsche Has an Open Recall

    1. Read the recall notice and any safety instructions.
    2. Contact an authorized Porsche Center.
    3. Provide the VIN and recall or campaign number.
    4. Ask whether the required parts are available.
    5. Schedule the repair.
    6. Ask whether the recall affects safe vehicle operation.
    7. Keep the completed repair order.

    Safety-recall repairs are generally completed without charge. Availability may depend on parts, technician capacity and repair instructions.

    Recall Repair Delayed Because Parts Are Unavailable

    Ask the Porsche Center to document that the vehicle has an open recall and that parts are unavailable. Request an estimated parts date and ask whether Porsche has issued interim safety instructions.

    For a prolonged delay:

    • Open a Porsche Cars North America case
    • Keep the recall notice and dealer correspondence
    • Ask whether alternative mobility assistance is available
    • Follow any instruction not to drive or charge the vehicle

    Reporting a Safety Problem

    Customers can report a suspected vehicle-safety defect to the National Highway Traffic Safety Administration. A safety complaint is different from a warranty claim or ordinary service dissatisfaction.

    Visit the NHTSA safety-complaint page and provide accurate vehicle and incident details.

    For an immediate emergency, collision involving injuries, fire or other urgent danger, call 911 first.

    Porsche Roadside Assistance

    Call 1-800-767-7243 for Porsche Roadside Assistance 24 hours a day.

    Roadside assistance may include qualifying help for:

    • Emergency towing
    • A vehicle that will not start
    • Battery jump-start assistance
    • A flat tire
    • Lockout service
    • Fuel delivery
    • Charging or electric-vehicle disablement
    • Other covered breakdowns

    Benefits, distance limits, reimbursement and eligibility depend on the vehicle and roadside program terms.

    Information to Provide for Roadside Assistance

    • Exact location
    • Safe callback number
    • VIN
    • Model and model year
    • License plate
    • Description of the problem
    • Whether the vehicle is in a hazardous location
    • Whether passengers need emergency assistance
    • Preferred Porsche Center, when applicable

    Move to a safe location when possible. Do not remain in an unsafe traffic lane or attempt a repair that places you in danger.

    Roadside Tow Went to the Wrong Porsche Center

    Contact roadside assistance and request the dispatch or service record. Ask why the destination was selected and whether the vehicle can be transferred.

    Additional towing beyond the covered benefit may become the customer’s responsibility. Request written confirmation before authorizing a second tow.

    Roadside Reimbursement Request

    If emergency circumstances required the customer to arrange assistance independently, keep:

    • The roadside case number
    • Towing invoice
    • Payment receipt
    • Vehicle location
    • Destination
    • Date and reason for service
    • Proof of roadside eligibility

    Contact Porsche to ask whether the expense qualifies for reimbursement. Reimbursement is not guaranteed.

    Porsche Financial Services Customer Service

    Porsche Financial Services assists customers with vehicle financing, leases, payments, online account access, payoff information, lease-end questions and certain vehicle-protection products.

    Porsche Financial Services lists customer correspondence at:

    Porsche Financial Services
    Attn: Customer Services
    One Porsche Drive
    Atlanta, GA 30354

    Do not use that general address for a payment, payoff check, title document or overnight delivery unless Porsche Financial Services confirms it is correct for the specific transaction. Use the mailing instructions on the current statement or official payoff document.

    Porsche Financial Services Payment Problem

    Call Porsche Financial Services when:

    • An online payment is not posting
    • AutoPay did not process
    • A payment was returned
    • A late fee appeared unexpectedly
    • The payment was sent under the wrong account information
    • The customer cannot access the account
    • A duplicate payment was submitted

    Have the account number, payment date, amount, confirmation number and bank information available privately.

    Payoff or Title Question

    Request an official payoff statement that includes:

    • Payoff amount
    • Good-through date
    • Accepted payment method
    • Correct payoff address
    • Account-reference instructions
    • Expected title-release timing

    Do not rely on a regular monthly statement balance as the final payoff amount.

    Porsche Lease-End Support

    Contact Porsche Financial Services before lease maturity to discuss:

    • Vehicle return
    • Lease purchase
    • A replacement Porsche
    • Pre-return inspection
    • Excess mileage
    • Wear-and-use charges
    • Outstanding payments
    • Registration and property-tax obligations

    Photograph the vehicle and keep the odometer reading, inspection report and vehicle-return receipt.

    Financial Hardship or Payment Assistance

    Contact Porsche Financial Services before a payment becomes seriously delinquent whenever possible. Ask which account-specific assistance options may be available and request written confirmation of any arrangement.

    Do not assume a verbal conversation changes the payment due date or stops collection activity.

    My Porsche and Porsche ID Support

    My Porsche and the My Porsche app allow eligible users to manage vehicle information, Porsche Connect services, charging, remote features, account details and service functions.

    Support topics include:

    • Porsche ID login
    • Password reset
    • Multi-factor authentication
    • Adding or removing a vehicle
    • Proof of ownership
    • Changing personal information
    • Adding a secondary user
    • Remote locking and climate functions
    • Vehicle status
    • Charging sessions
    • Connect service subscriptions
    • Digital Key

    Cannot Sign In to My Porsche

    1. Confirm that the Porsche ID email address is correct.
    2. Use the official password-reset or passwordless-login option.
    3. Check spam and filtered email folders.
    4. Confirm that multi-factor authentication is working.
    5. Update the app and phone operating system.
    6. Call Porsche customer service when access cannot be restored.

    Do not give a password, passkey, verification code or security code to an unexpected caller.

    Vehicle Is Missing From My Porsche

    Adding a vehicle may require:

    • The complete VIN
    • Proof of identity
    • Vehicle registration or proof of ownership
    • Authorization for a leased or company vehicle

    Contact the selling Porsche Center or Porsche customer service when the owner record is incomplete or incorrect.

    My Porsche Remote Services Are Not Working

    Check:

    • Vehicle mobile-data reception
    • Phone internet access
    • App updates
    • Active Porsche Connect service status
    • Primary-user authorization
    • Vehicle privacy settings
    • Whether the vehicle is in a sleep or low-power state

    Record the exact error message and affected function before contacting support.

    Porsche Connect and Digital-Service Support

    Porsche Connect can include navigation, remote services, entertainment, security, charging and vehicle-information functions. Availability varies by model, model year, equipment and subscription.

    Before reporting a problem, gather:

    • Porsche ID email
    • Vehicle model and year
    • VIN
    • PCM software version
    • Phone model and operating system
    • My Porsche app version
    • Exact error message
    • Date the service stopped working
    • Subscription status

    Do not publish the VIN, Porsche ID or screenshots containing a home location in a public review.

    Porsche Electric-Vehicle and Charging Support

    For Taycan, Macan Electric, Porsche Charging Service, home-charging hardware or public-charging assistance, call 1-800-767-7243 and request E-Performance support.

    Public Charger Did Not Start

    Record:

    • Charging-network name
    • Station location
    • Charger number
    • Date and time
    • Error message
    • My Porsche session information
    • Amount charged or payment authorization
    • Whether another charger worked

    Contact the charging network for a station-specific hardware problem and Porsche for Porsche Charging Service, authentication, account or vehicle issues.

    Unexpected Charging Charge

    Compare the transaction with:

    • My Porsche charging history
    • The charging network account
    • Idle-time or parking fees
    • Subscription charges
    • Temporary payment authorizations
    • Charging sessions initiated by another authorized user

    Do not dispute the charge until identifying which company processed it.

    Home Charger Problem

    Check the circuit breaker, charging cable, wall-unit indicators, vehicle charge settings and scheduled charging timer. Do not open electrical equipment or attempt internal repairs.

    Contact a qualified electrician for building-wiring or circuit concerns. Contact Porsche for approved charging-equipment, software, serial-number or vehicle-communication issues.

    Porsche Parts and Accessories Support

    Contact an authorized Porsche Center’s parts department for:

    • Genuine Porsche parts
    • Replacement keys
    • Accessories
    • Wheels and tires
    • Technical availability
    • Older or Porsche Classic parts
    • Backordered components

    Provide the VIN rather than ordering solely by model name. Porsche vehicles can use different components based on model year, production date, equipment and market.

    Backordered Porsche Part

    Ask the parts or service department for:

    • Exact part number
    • Order date
    • Current order status
    • Estimated availability
    • Whether the part is on national or global backorder
    • Whether an approved superseding part exists
    • Whether the vehicle can be driven safely

    Open a Porsche Cars North America case when a prolonged parts delay prevents completion of a covered repair.

    Porsche Certified Pre-Owned Support

    Porsche Approved Certified Pre-Owned vehicles undergo a Porsche inspection and generally include at least 24 months of Porsche Approved warranty and roadside assistance, subject to the applicable program terms and start date.

    Before purchasing, obtain written confirmation of:

    • CPO status
    • Warranty start and expiration dates
    • Mileage terms
    • Inspection completion
    • Excluded components
    • Roadside coverage
    • Transferability
    • Open recalls or campaigns

    A used Porsche sold by a non-Porsche dealer is not automatically Porsche Approved Certified Pre-Owned.

    CPO Warranty Dispute

    Provide Porsche customer service with the purchase agreement, CPO paperwork, inspection record, repair order and written warranty decision. Ask whether the vehicle was active in the official Porsche Approved program on the sale date.

    Information to Gather Before Contacting Porsche

    • Vehicle identification number
    • Model, model year and mileage
    • Purchase or lease date
    • Authorized Porsche Center involved
    • Repair-order and invoice numbers
    • Warranty or recall information
    • Parts-order information
    • Roadside-assistance case number
    • Porsche Financial Services account reference
    • Porsche ID email address
    • Charging-session or error information
    • Previous Porsche case number
    • The exact resolution requested

    Only provide private vehicle, account and financial information through an official Porsche channel.

    How to Escalate a Porsche Complaint

    1. Determine whether the issue belongs with a Porsche Center, Porsche Cars North America, Porsche Financial Services, Roadside Assistance or Porsche Connect.
    2. Contact the employee or department handling the issue.
    3. Request a manager when the first response does not resolve the concern.
    4. Call Porsche Cars North America at 1-800-767-7243.
    5. Provide the VIN, mileage, dealer, repair order and relevant timeline.
    6. State the exact resolution requested.
    7. Ask for a Porsche case number.
    8. Email supporting information to customersupport@porsche.com when instructed.
    9. Save emails, repair orders, estimates, photographs and case notes.
    10. For a safety concern, use the NHTSA complaint process.
    11. For a financial-services dispute, use the written dispute and regulatory procedures applicable to the account.

    If the issue may involve state warranty or lemon-law rights, review the applicable state consumer-protection resources or consult a qualified attorney. Eligibility and deadlines vary by state.

    About Porsche Cars North America

    Porsche Cars North America, Inc. is Porsche’s U.S. importer and supports vehicle distribution, customer service, authorized Porsche Centers, parts, training, marketing, Porsche Classic and other U.S. operations.

    PCNA is headquartered at One Porsche Drive in Atlanta and is an indirect wholly owned subsidiary of Dr. Ing. h.c. F. Porsche AG in Germany.

    For corporate-office and headquarters information, see the Porsche USA Corporate Office Headquarters page.

    Porsche Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Porsche customer-service reviews. There is not yet enough CSN feedback to identify reliable satisfaction or complaint patterns involving Porsche Cars North America, Porsche Centers, roadside assistance, warranties or financial services.

    If you have contacted Porsche, consider leaving a review below. A useful review should explain:

    • The Porsche model and general issue involved
    • Whether the concern involved a Porsche Center or Porsche Cars North America
    • Whether the issue involved warranty, repair, recall, roadside, financing or digital services
    • Which support route was used
    • Whether a case number was provided
    • How long the response or repair took
    • Whether the matter was resolved

    Related Luxury Automaker Customer Service Pages

    Frequently Asked Questions About Porsche Customer Service

    What is the Porsche USA customer-service phone number?

    Call Porsche Cars North America at 1-800-767-7243, also written as 1-800-PORSCHE.

    What is the Porsche customer-service email?

    Porsche lists customersupport@porsche.com for U.S. customer inquiries.

    What are Porsche customer-service hours?

    General customer service is currently available Monday through Friday from 8:00 a.m.–10:00 p.m. Eastern Time and Saturday from 8:00 a.m.–8:00 p.m. Eastern Time.

    Is Porsche customer service open on Sunday?

    Porsche does not currently publish general Sunday customer-service hours on its U.S. locations and contact page. Roadside assistance remains available 24 hours a day.

    What is the Porsche roadside-assistance number?

    Call 1-800-767-7243 for 24-hour Porsche Roadside Assistance.

    What is the Porsche Financial Services phone number?

    Porsche Financial Services can be reached through 1-800-767-7243.

    How long is the Porsche new-vehicle warranty?

    The Porsche New Vehicle Limited Warranty generally lasts four years or 50,000 miles, whichever comes first. Additional warranties apply to certain parts, emissions components, corrosion and high-voltage batteries.

    How long is the Porsche electric-vehicle battery warranty?

    Applicable high-voltage battery coverage generally lasts eight years or 100,000 miles, subject to the written warranty and capacity provisions.

    How do I check my Porsche for recalls?

    Use Porsche’s official vehicle-information and recall tool or the NHTSA recall lookup. Enter the complete 17-character VIN.

    Are Porsche recall repairs free?

    Safety-recall repairs are generally completed without charge at an authorized Porsche Center.

    How do I complain about a Porsche dealership?

    Start with the department manager and Porsche Center general manager. If unresolved, call Porsche Cars North America at 1-800-767-7243 and request a case number.

    Can Porsche Cars North America force a dealer to provide a refund?

    Porsche may review brand, warranty and customer-care concerns, but independently operated Porsche Centers control many local sales, pricing, trade-in and used-vehicle decisions.

    How do I get help with My Porsche?

    Use the My Porsche support pages or call 1-800-767-7243 for Porsche ID, vehicle-linking, Connect, charging and app assistance.

    Where is Porsche Cars North America headquartered?

    Porsche Cars North America is headquartered at One Porsche Drive, Atlanta, Georgia 30354.

    Who leads Porsche Cars North America?

    Timo Resch is President and Chief Executive Officer of Porsche Cars North America.

    Page Update Note

    This Porsche customer-service page was reviewed and updated in July 2026 to verify the main Porsche Cars North America phone number and email, replace outdated support hours, distinguish general support from 24-hour roadside assistance, add Porsche Financial Services, My Porsche, Porsche Connect and E-Performance guidance, verify the One Porsche Drive headquarters address, add warranty, high-voltage battery, recall, dealer-complaint, repair-delay, parts and Certified Pre-Owned guidance, remove unsupported review claims, reflect the current CSN review count and strengthen escalation, safety and privacy information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Porsche Cars North America, Porsche AG, Porsche Financial Services, Volkswagen Group, any Porsche Center, roadside provider, charging network or regulatory agency.

    Our goal is to help consumers identify the correct support route, understand current customer-service procedures and share outcomes that may help other owners. Telephone numbers, hours, warranties, recalls, financial-services procedures, connected services, charging programs and dealership information can change. Verify important information through Porsche and the applicable dealer, lender, roadside provider, charging network or government agency.

    Share Your Porsche Customer Service Experience

    Have you contacted Porsche about a dealership, repair, warranty claim, recall, roadside request, financial-services account, lease, My Porsche login, Porsche Connect feature, charging session, part delay or Certified Pre-Owned vehicle? Share your experience below and explain which support route you used and whether the concern was resolved.

    Privacy reminder: Do not post your VIN, license plate, address, telephone number, email address, driver’s-license information, repair order, Porsche Financial Services account number, Porsche ID, charging history, payment information, password, security code or private support documents in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Porsche Cars North America, Porsche AG, Porsche Financial Services, Volkswagen Group, any Porsche Center, roadside provider, charging company or government agency. This page is provided for informational purposes and to document consumer customer-service experiences.

    CustomerServiceNumbers.com cannot access Porsche vehicles or accounts, dispatch roadside assistance, approve warranty coverage, complete recalls, authorize repairs, locate parts, change financial-services accounts, restore Porsche Connect, modify My Porsche profiles or resolve dealership disputes. Those requests must be handled through Porsche, the applicable Porsche Center, Porsche Financial Services, the roadside provider, charging network or another appropriate official organization.

  • Nissan Customer Service Phone Number & Warranty Help

    If you need help with a Nissan vehicle, warranty claim, recall, dealer repair, roadside assistance, NissanConnect account, MyNISSAN app, owner portal, lease, loan, payment, payoff, title, end-of-lease question, or customer service complaint, start with the correct Nissan support route. Vehicle and finance issues can involve VINs, repair orders, loan numbers, dealer records, recall notices, payment details, and private owner information, so contact Nissan or Nissan Motor Acceptance Company directly and avoid posting sensitive information online.

    Nissan Customer Service Phone Number and Support

    Nissan lists its main Consumer Affairs phone number as 1-800-647-7261, also written as 800-NISSAN-1. Nissan Consumer Affairs hours are Monday through Friday, 7 a.m. to 8 p.m. CST.

    • Nissan customer service phone number: 1-800-647-7261 / 800-NISSAN-1
    • Nissan Consumer Affairs hours: Monday-Friday, 7 a.m.-8 p.m. CST
    • Nissan Consumer Affairs text support: 615-675-9353
    • Consumer Affairs chat/text hours: Monday-Friday, 10 a.m.-7 p.m. CST
    • Nissan contact page: Nissan Contact Us
    • Send Nissan a message: Nissan Contact Form
    • Nissan Roadside Assistance: 1-800-225-2476, available 24/7
    • Nissan Owner Services, MyNISSAN app, Owner Portal, and NissanConnect: 1-855-426-6628
    • Nissan Owner Services text support: 615-675-9338
    • Nissan EV Customer Support: 1-877-664-2738 / 877-NO-GAS-EV
    • Nissan Commercial Vehicles: 1-877-647-6281 / 877-NIS-NCV1
    • Nissan cybersecurity website/app issues: 1-866-503-3431
    • Nissan recalls: Nissan Recall Lookup
    • Nissan owner portal: Nissan Owners
    • Nissan North America headquarters: One Nissan Way, Franklin, TN 37067
    • Nissan North America corporate phone: 615-725-1000
    • Nissan Consumer Affairs mailing address: P.O. Box 685003, Franklin, TN 37068-5003

    For Nissan finance, lease, payment, payoff, title, or end-of-lease questions, use Nissan Motor Acceptance Company, also known as NMAC, rather than general Nissan Consumer Affairs.

    Nissan Finance and NMAC Customer Service

    Nissan Motor Acceptance Company handles many Nissan loan, lease, payment, title, payoff, and end-of-lease questions. Use the NMAC number that matches your account type.

    • NMAC retail customers: 1-800-456-6622
    • NMAC lease customers: 1-800-777-7018
    • NMAC retail/lease hours: Monday-Friday, 7 a.m.-7 p.m. CST
    • NMAC end-of-lease questions: 1-800-778-4211
    • NMAC end-of-lease hours: Monday-Friday, 8 a.m.-6 p.m. CST
    • Nissan Finance website: NissanFinance.com
    • NMAC mailing address: NMAC, P.O. Box 660360, Dallas, TX 75266
    • NMAC package delivery: NMAC, 8900 Freeport Parkway, Irving, TX 75063

    Non-NMAC finance questions should be directed to the bank, credit union, lender, or finance company shown on your loan or lease paperwork.

    Choose the Correct Nissan Support Route

    Use the route below that best matches your Nissan issue.

    • General Nissan customer service: Call 1-800-647-7261 or use Nissan’s online contact form.
    • Roadside assistance: Call 1-800-225-2476, available 24/7.
    • Safety recall or service campaign: Check Nissan’s recall lookup, contact your preferred Nissan dealer, or call Nissan Consumer Affairs.
    • Warranty claim or repair dispute: Start with the servicing Nissan dealer, then contact Nissan Consumer Affairs if the issue is unresolved.
    • Dealer complaint: Document the dealer, repair order, dates, mileage, and people involved before contacting Nissan Consumer Affairs.
    • MyNISSAN app, Owner Portal, or NissanConnect issue: Call 1-855-426-6628 or use Nissan Owner Services support.
    • EV or LEAF charging support: Call 1-877-664-2738 / 877-NO-GAS-EV.
    • Commercial vehicle issue: Call 1-877-647-6281 / 877-NIS-NCV1.
    • Nissan Finance retail account: Call NMAC at 1-800-456-6622.
    • Nissan Finance lease account: Call NMAC at 1-800-777-7018.
    • End-of-lease question: Call 1-800-778-4211.
    • Website or mobile app cybersecurity issue: Call 1-866-503-3431.

    What to Have Ready Before Contacting Nissan

    Having the right details ready can help Nissan, the dealer, roadside assistance, NissanConnect, or NMAC review your issue faster.

    • Your vehicle identification number, or VIN
    • Vehicle year, model, trim, and mileage
    • Owner name and contact information
    • Nissan dealer name, city, and state
    • Repair order number or service invoice
    • Recall or service campaign number, if available
    • Warranty booklet or maintenance records
    • Photos or videos of the issue, with license plates and private details covered
    • Timeline of dealer visits, repairs, calls, and promised follow-up dates
    • Nissan Consumer Affairs case number, if one already exists
    • MyNISSAN, Owner Portal, or NissanConnect email if relevant
    • NMAC account number only when contacting Nissan Finance directly
    • Loan, lease, payoff, title, or end-of-lease paperwork if relevant to NMAC

    Do not post VINs, license plates, loan numbers, account numbers, repair orders, home addresses, phone numbers, emails, payment details, settlement claim details, insurance documents, or NMAC account information in public reviews.

    Common Reasons Customers Contact Nissan

    • Warranty questions
    • Dealer repair complaints
    • Recall questions
    • Service campaign questions
    • Roadside assistance
    • Engine, transmission, CVT, battery, EV, hybrid, brake, tire, or electrical problems
    • MyNISSAN app problems
    • NissanConnect account problems
    • Owner Portal login issues
    • Parts availability or backorder questions
    • Service appointment or dealer communication issues
    • Buyback, lemon-law, or legal-process questions
    • NMAC payment, payoff, title, lease-end, or repossession questions
    • Recall reimbursement or campaign reimbursement questions
    • EV charging or Nissan LEAF support questions

    Nissan Warranty and Repair Help

    If you have a warranty concern, start with an authorized Nissan dealer. Ask the dealer for a written diagnosis, repair order, warranty decision, parts status, and estimated repair timeline. If the dealer denies warranty coverage or cannot resolve the issue, contact Nissan Consumer Affairs with the repair order, mileage, VIN, photos, maintenance records, and a clear timeline.

    Warranty coverage can depend on the model year, mileage, maintenance history, prior repairs, vehicle condition, exclusions, and whether the issue is covered by a Nissan warranty, extended service plan, campaign, recall, or dealer repair policy. Always review your warranty booklet and written repair order.

    Nissan Recalls, Campaigns, and Safety Concerns

    For recalls and service campaigns, check Nissan’s official recall lookup and contact your preferred Nissan dealer or Nissan Consumer Affairs. Recall eligibility can depend on the VIN, vehicle year, model, production details, previous repairs, and campaign status.

    If you believe your vehicle has an urgent safety issue, do not continue driving if it is unsafe. Contact the dealer, Nissan Roadside Assistance, or emergency services when appropriate. Keep copies of recall notices, dealer repair records, towing records, and Nissan case numbers.

    Nissan Roadside Assistance

    Nissan Roadside Assistance can be reached at 1-800-225-2476 and is listed as available 24/7. Roadside support may help with covered situations such as towing, lockout assistance, flat tires, battery jump-starts, emergency fuel delivery, or other covered roadside events.

    Before calling roadside assistance, move to a safe location if possible. Have your VIN, exact location, phone number, vehicle condition, and destination dealer ready. If you are in immediate danger, call 911 first.

    Nissan Dealer Complaints and Service Escalation

    Many Nissan issues begin at the dealer level, especially repairs, diagnostics, warranty decisions, parts orders, maintenance, recalls, and loaner or rental vehicle questions. If your dealer is not responding, ask to speak with the service manager or general manager and request written documentation.

    When escalating to Nissan Consumer Affairs, include the dealer name, repair order number, dates, mileage, warranty decision, photos, and what you are asking Nissan to review. Keep the complaint focused on facts and documents rather than long emotional summaries.

    MyNISSAN, Owner Portal, and NissanConnect Support

    Nissan Owner Services supports the MyNISSAN app, Owner Portal, and NissanConnect Services at 1-855-426-6628. Nissan lists Owner Services hours as Monday through Friday, 8 a.m. to 7 p.m. CST.

    Use this route for account login issues, app errors, vehicle connection problems, remote features, subscription questions, service scheduling, owner information, connected services, and certain NissanConnect support questions. Have your VIN, account email, phone number, app version, subscription status, and screenshots with private details covered.

    Nissan EV and LEAF Support

    Nissan lists an EV Customer Support Team at 1-877-664-2738, also written as 877-NO-GAS-EV. Nissan lists EV support hours as Monday through Friday, 11 a.m. to 7 p.m. CST.

    Use this route for EV ownership questions, charging issues, public charging questions, LEAF support, and EV-specific owner support. If your EV is disabled or unsafe, use Nissan Roadside Assistance or emergency services as appropriate.

    Nissan Finance, Lease, Payment, Payoff, and Title Help

    Nissan Motor Acceptance Company handles many Nissan loan and lease questions separately from Nissan vehicle Consumer Affairs. NMAC lists retail customer support at 1-800-456-6622 and lease customer support at 1-800-777-7018, Monday through Friday, 7 a.m. to 7 p.m. CST.

    For payment, payoff, title, lease-end, repossession, account access, AutoPay, statement, due-date, or loan-servicing questions, use NissanFinance.com or the correct NMAC customer service number. Do not send finance account details through a general public review.

    End-of-Lease and Vehicle Return Help

    NMAC lists a separate end-of-lease phone number at 1-800-778-4211, Monday through Friday, 8 a.m. to 6 p.m. CST. End-of-lease questions may involve vehicle inspection, lease return, mileage, wear-and-use charges, purchase option, payoff, title, dealer return, or final bill questions.

    Before calling, gather your lease account number, VIN, current mileage, lease maturity date, inspection details, payoff quote, dealer appointment, and any written lease-end communications.

    Nissan Commercial Vehicle Support

    Nissan lists Commercial Vehicles Consumer Affairs and Roadside Assistance at 1-877-647-6281, also written as 877-NIS-NCV1. Nissan lists commercial vehicle support hours as Monday through Friday, 7 a.m. to 7 p.m. CST.

    Use this route for Nissan commercial vehicle questions, fleet or business-use concerns, commercial roadside assistance, warranty support, or dealer service issues involving Nissan commercial vehicles.

    Nissan Scam and Vehicle Support Warnings

    Be careful with fake Nissan recall notices, fake warranty calls, fake NissanConnect emails, fake payment texts, fake payoff instructions, fake roadside assistance numbers, and lookalike websites. Scammers may try to steal payment details, VINs, NMAC account information, login credentials, or personal documents.

    • Use NissanUSA.com, NissanFinance.com, or the verified phone numbers listed above.
    • Do not click suspicious recall, settlement, payment, title, towing, or account-lock links.
    • Do not share verification codes, NissanConnect passwords, NMAC passwords, full account numbers, or Social Security numbers with unknown callers.
    • Confirm payoff, title, repossession, and payment instructions directly through NMAC.
    • Be cautious of fake mechanics or tow companies claiming to be sent by Nissan without confirmation.
    • If you entered payment or finance information on a suspicious website, contact your bank or NMAC immediately.

    How to Escalate a Nissan Complaint

    If the dealer or first support route does not resolve your issue, contact Nissan Consumer Affairs at 1-800-647-7261 or use Nissan’s online contact form. Ask for a case number and keep all communication organized.

    For warranty, repair, recall, or dealer complaints, include the VIN, mileage, dealer name, repair order, photos, diagnostic results, maintenance records, and the specific resolution you are requesting. For finance complaints, contact NMAC and keep payment confirmations, title documents, payoff quotes, and account correspondence.

    If the issue needs corporate-level review, a dedicated Nissan Corporate Office Headquarters page would be useful once created or updated. Do not use a generic corporate-office homepage link unless it clearly helps the reader.

    Nissan Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently does not have enough published Nissan reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Nissan customer service experience below.

    When leaving a review, describe the issue, dealer or support route used, how long it took, whether Nissan resolved the problem, and what other owners should know. Do not post VINs, license plates, loan numbers, repair orders, home addresses, phone numbers, emails, payment details, settlement documents, or photos that reveal private information.

    Related Auto Customer Service Pages

    Nissan Customer Service FAQs

    What is the Nissan customer service phone number?

    The Nissan customer service phone number is 1-800-647-7261, also written as 800-NISSAN-1.

    What are Nissan Consumer Affairs hours?

    Nissan lists Consumer Affairs phone hours as Monday through Friday, 7 a.m. to 8 p.m. CST.

    What is the Nissan Roadside Assistance number?

    Nissan Roadside Assistance can be reached at 1-800-225-2476 and is listed as available 24/7.

    How do I contact Nissan about a recall?

    Use Nissan’s official recall lookup, contact your preferred Nissan dealer, or call Nissan Consumer Affairs at 1-800-647-7261.

    How do I contact Nissan about a warranty problem?

    Start with an authorized Nissan dealer and ask for a written diagnosis or repair order. If the issue is not resolved, contact Nissan Consumer Affairs with the VIN, mileage, repair order, dealer details, and case history.

    What is Nissan Finance customer service?

    Nissan Motor Acceptance Company retail customers can call 1-800-456-6622. NMAC lease customers can call 1-800-777-7018.

    What is the Nissan end-of-lease phone number?

    NMAC end-of-lease questions can be directed to 1-800-778-4211, Monday through Friday, 8 a.m. to 6 p.m. CST.

    Where is Nissan North America headquartered?

    Nissan North America, Inc. is headquartered at One Nissan Way, Franklin, TN 37067. The corporate phone number listed by Nissan USA is 615-725-1000.

    Does CustomerServiceNumbers.com handle Nissan repair claims?

    No. CustomerServiceNumbers.com is not affiliated with Nissan and cannot open warranty claims, repair claims, roadside cases, recall cases, or finance disputes. Contact Nissan, NMAC, or an authorized Nissan dealer directly.

    Page Update Note

    This Nissan customer service page was updated on June 27, 2026, to reflect current Nissan Consumer Affairs phone number details, official support hours, text/chat support, Nissan Roadside Assistance, MyNISSAN and NissanConnect support, EV support, NMAC finance and lease routing, dealer complaint escalation, scam warnings, corporate office information, and live CSN review-status information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Nissan, Nissan North America, Inc., Nissan Motor Corporation, Nissan Motor Acceptance Company, NissanUSA.com, NissanFinance.com, any Nissan dealer, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For warranty claims, recalls, dealer service, roadside assistance, finance issues, lease questions, title problems, payment disputes, settlement claims, or legal matters, always verify details directly with Nissan, NMAC, an authorized Nissan dealer, your lender, your insurer, or the appropriate professional before taking action.

    Share Your Nissan Customer Service Experience

    Have you contacted Nissan about a vehicle repair, recall, warranty claim, dealer complaint, roadside assistance, NissanConnect issue, owner portal problem, NMAC payment, lease, payoff, title, settlement claim, or unresolved support issue? Share your experience below to help other Nissan owners.

    Privacy reminder: Do not post your VIN, license plate, home address, phone number, email address, repair order, loan number, account number, payment information, title paperwork, insurance documents, settlement claim details, or photos that reveal private vehicle or personal information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Nissan, Nissan North America, Inc., Nissan Motor Corporation, Nissan Motor Acceptance Company, NissanUSA.com, NissanFinance.com, any Nissan dealer, or any Nissan roadside assistance provider. This page is for informational and consumer-review purposes only. Phone numbers, support routes, warranty rules, recall procedures, finance policies, lease terms, dealer practices, settlement processes, and website links can change. Always confirm important details directly with Nissan, NMAC, or an authorized Nissan dealer before taking action.

  • Mitsubishi Motors Customer Service: Phone, Warranty and Roadside Help

    Before purchasing or owning a Mitsubishi vehicle, it is helpful to know which support channel handles sales questions, warranty concerns, repairs, recalls, roadside emergencies, connected services, financing, parts, and complaints. Mitsubishi Motors North America provides manufacturer support, while independently operated Mitsubishi dealers handle vehicle sales and most repair work.

    How to Contact Mitsubishi Motors Customer Service

    Mitsubishi Motors customers in the United States can use the following support information:

    The same main number routes customers to different types of support. Customer Connections representatives handle manufacturer-warranty and general vehicle questions during regular weekday hours. Roadside Assistance and automated My Mitsubishi Connect help remain available outside those hours.

    For an immediate collision, fire, injury, dangerous roadway position, or other life-threatening emergency, use emergency services before handling routine vehicle support.

    Which Mitsubishi Support Channel Should You Use?

    Vehicle Sales and Test Drives

    New-vehicle pricing, inventory, trade-ins, test drives, dealer fees, vehicle orders, deposits, and delivery appointments are generally handled by an authorized Mitsubishi dealer.

    Mitsubishi dealers are independently owned and operated businesses. A dealership’s employees, prices, inventory, return policies, financing practices, and optional products are not controlled in every detail by Mitsubishi Motors North America.

    Before purchasing a vehicle, confirm:

    • The complete vehicle price
    • Destination, documentation, registration, and dealer charges
    • Whether accessories or protection products are optional
    • The trade-in allowance and payoff amount
    • The lender, interest rate, term, and total finance charge
    • Any refundable or nonrefundable deposit terms
    • The estimated delivery date
    • The exact model, trim, drivetrain, color, and installed options

    Keep the purchase agreement, financing documents, advertised offer, deposit receipt, trade-in records, and written communications.

    Questions About a Mitsubishi Vehicle

    Use Mitsubishi Customer Connections at 1-888-648-7820 for manufacturer-related questions involving:

    • Warranty eligibility
    • Vehicle features and specifications
    • Owner information
    • Recall questions
    • Dealer escalation
    • Repeated repair concerns
    • My Mitsubishi Connect
    • Roadside Assistance

    Have the 17-character vehicle identification number available. The VIN can normally be found on the driver’s-side dashboard, inside the driver’s door area, on the registration, on the title, or on the insurance card.

    Dealer Service and Repair Appointments

    Authorized Mitsubishi dealers handle maintenance, inspections, warranty diagnosis, recall repairs, parts installation, and most mechanical repairs.

    Customers can schedule service through a local dealer or use eligible appointment features in the Mitsubishi Owners Portal or My Mitsubishi Connect app.

    Before the appointment, provide:

    • The VIN and current mileage
    • The vehicle’s model year and model
    • A description of the problem
    • The conditions under which the problem occurs
    • Warning lights or error messages
    • Photographs, video, or audio recordings when useful
    • Previous repair orders
    • Warranty or maintenance-plan information

    Ask the service advisor to write the customer’s complete complaint on the repair order. A vague description such as “check vehicle” may not document an intermittent problem adequately.

    Review the repair order before signing and retain the final invoice even when the repair is completed without charge.

    Mitsubishi Roadside Assistance

    Mitsubishi Roadside Assistance is available through 1-888-648-7820. Eligible new Mitsubishi vehicles include five years of roadside assistance with unlimited mileage, subject to program terms and exclusions.

    Roadside services may include assistance for:

    • A mechanical breakdown
    • A flat tire
    • A discharged battery
    • A vehicle lockout
    • An empty fuel tank
    • Towing to an appropriate Mitsubishi dealer
    • Other qualifying roadside problems

    Roadside Assistance is generally timed from the date the vehicle was first sold or placed into service. Coverage can remain with the vehicle during the applicable period, but certain commercial uses, competitive events, off-road recovery, and other circumstances may be excluded.

    Before requesting assistance, have the following information available:

    • The VIN
    • The vehicle’s location
    • The vehicle model, color, and license plate
    • A safe callback number
    • A description of the problem
    • Information about traffic or other hazards

    Do not arrange unauthorized towing or repairs unless an emergency requires immediate action. Improper towing can damage an all-wheel-drive, plug-in hybrid, or electric vehicle.

    Mitsubishi Warranty Coverage

    Warranty coverage depends on the vehicle model, model year, original in-service date, mileage, ownership history, use, and warranty manual.

    Mitsubishi’s principal new-vehicle coverage includes:

    • Powertrain Limited Warranty: Ten years or 100,000 miles for the original retail owner, whichever occurs first
    • New Vehicle Limited Warranty: Five years or 60,000 miles, whichever occurs first
    • Anti-Corrosion and Perforation Limited Warranty: Seven years or 100,000 miles, whichever occurs first
    • Roadside Assistance: Five years with unlimited mileage
    • Limited Maintenance: Two years or 30,000 miles for eligible new vehicles, subject to program requirements

    The ten-year or 100,000-mile powertrain warranty applies to the original retail owner and is not generally transferable as ten-year coverage. A subsequent owner normally receives the remaining balance of the transferable five-year or 60,000-mile New Vehicle Limited Warranty.

    The warranty document issued for the exact model year controls coverage. Exclusions may apply for:

    • Normal wear and maintenance
    • Accident or collision damage
    • Misuse, racing, overloading, or improper towing
    • Environmental and road damage
    • Improper installation or modification
    • Unauthorized repairs
    • Nonapproved fluids or parts
    • Failure to maintain the vehicle
    • Commercial or fleet use

    Outlander Plug-in Hybrid models have additional warranty provisions for eligible plug-in-hybrid components and the main drive battery. Coverage can vary by model year, registration state, component, and emissions classification.

    Mitsubishi Limited Maintenance

    Eligible new 2024 and newer Mitsubishi vehicles include limited scheduled maintenance for the original owner during the first two years or 30,000 miles.

    The program includes specified services within required time and mileage windows, including:

    • Three oil and filter changes
    • Three tire rotations
    • Three multi-point inspections
    • One cabin-air-filter replacement

    The program is not transferable to another owner. A service that is not redeemed within its applicable time or mileage window can be forfeited.

    Additional maintenance, wear items, repairs, fluids, alignments, balancing, damaged tires, and other work may not be included.

    How to Request Mitsubishi Warranty Assistance

    Begin with an authorized Mitsubishi dealer. The dealer must normally inspect and diagnose the vehicle before Mitsubishi can determine whether a repair is covered.

    For an unresolved warranty concern:

    1. Discuss the concern with the service advisor.
    2. Ask for the service manager when the concern remains unresolved.
    3. Request review by the dealership’s general manager or owner.
    4. Use Mitsubishi Customer Connections at 1-888-648-7820.
    5. Provide the VIN, mileage, repair orders, dates, and requested resolution.

    A warranty does not necessarily require replacement of the entire vehicle or a refund. The applicable warranty generally provides repair or replacement of a covered component according to its terms.

    Mitsubishi Recalls

    Mitsubishi provides an online VIN lookup for open safety recalls affecting vehicles in the United States and Canada.

    An authorized Mitsubishi dealer can electronically confirm whether a vehicle is included in a recall. The customer does not need to provide the original recall letter before an eligible recall repair can be performed.

    Recall repairs are completed without charge at an authorized Mitsubishi dealer.

    To prepare for a recall appointment:

    • Use the VIN lookup to review the recall.
    • Ask whether the remedy and required parts are available.
    • Confirm how long the repair is expected to take.
    • Ask whether alternate transportation is available.
    • Retain the completed repair order.

    A recall, service campaign, software update, warranty repair, and maintenance recommendation are not necessarily the same. The dealer or Mitsubishi Customer Connections can explain which program applies.

    My Mitsubishi Connect Support

    My Mitsubishi Connect provides connected-vehicle features on compatible Mitsubishi models. Available services depend on the vehicle, model year, equipment, subscription, mobile device, and cellular coverage.

    Features may include:

    • Remote door locking and unlocking
    • Remote climate or engine functions
    • Vehicle status information
    • Vehicle location assistance
    • Geofence, curfew, or speed notifications
    • Automatic collision notifications
    • SOS emergency assistance
    • Roadside or information assistance
    • Dealer service scheduling

    Customers experiencing an app problem can use 1-888-648-7820. Automated assistance for My Mitsubishi Connect is available 24 hours a day.

    Before requesting support:

    • Confirm that the vehicle is compatible.
    • Update the app and mobile operating system.
    • Verify that the correct account email is being used.
    • Check the subscription status.
    • Confirm that the vehicle has cellular coverage.
    • Restart the app and mobile device.
    • Record any displayed error message.

    Remote commands depend on vehicle and network conditions. A command displayed as sent does not always mean that the vehicle completed the request.

    My Mitsubishi Connect is not a substitute for emergency services.

    Mitsubishi Owners Portal

    The Mitsubishi Owners Portal allows registered owners to access information associated with their vehicles.

    Available features can include:

    • Owner’s manuals
    • Warranty information
    • Maintenance guidance
    • Service history
    • Recall information
    • How-to videos
    • Dealer service scheduling
    • Offers and coupons

    The account email and VIN must be entered correctly. A customer who recently purchased a used Mitsubishi may need to update the ownership information before all vehicle records appear.

    Dealer service records may not appear immediately, and work completed by an independent repair facility may not be added automatically.

    Mitsubishi Owner’s Manuals and Maintenance

    Mitsubishi owner’s manuals and model-specific resources are available through the Owners Portal. The correct maintenance schedule depends on the model, model year, engine, drivetrain, driving conditions, and market.

    Driving conditions that can require more frequent maintenance may include:

    • Repeated short trips
    • Extremely hot or cold temperatures
    • Dusty or unpaved roads
    • Frequent towing or heavy loads
    • Extended idling
    • Stop-and-go driving
    • Road salt or corrosive conditions

    Follow the schedule in the manual for the exact vehicle. A general online maintenance guide should not replace the model-year manual.

    Keep maintenance receipts and service records. Warranty coverage cannot automatically be denied solely because an independent shop performed maintenance, but the owner may need to show that required work was completed correctly and on time.

    Mitsubishi Financing and Lease Support

    Mitsubishi dealers can arrange financing and leasing through participating lenders. Current manufacturer-sponsored offers may be provided through Santander Consumer USA, subject to credit approval and individual offer terms.

    Older or existing Mitsubishi accounts may be serviced by Santander, Ally, Mitsubishi Motors Credit of America, or another financial institution.

    Use the lender or servicer identified on the retail installment contract, lease agreement, monthly statement, or online account for:

    • Monthly payments
    • Payoff quotes
    • Due-date changes
    • Late-payment questions
    • Account statements
    • Title releases
    • Lease-end inspections
    • Vehicle purchase options
    • Repossession or collection questions

    Mitsubishi Customer Connections and the selling dealer cannot necessarily access or modify an account controlled by a separate lender.

    Do not send a payment to Mitsubishi Motors North America unless the payment instructions identify it as the account servicer.

    Mitsubishi Lease-End Questions

    Lease-end options depend on the contract and lender. They may include:

    • Returning the vehicle
    • Purchasing the leased vehicle
    • Leasing or financing another vehicle

    Before returning a leased Mitsubishi:

    • Review mileage and wear provisions.
    • Schedule any required inspection.
    • Complete required maintenance and repairs.
    • Remove personal information and property.
    • Gather all keys, manuals, accessories, and charging equipment.
    • Confirm the approved return location.
    • Retain the return receipt.

    The dealership may accept the returned vehicle, but the lender generally determines final mileage, damage, disposition, and account charges.

    Mitsubishi Certified Pre-Owned Vehicles

    Eligible Mitsubishi Certified Pre-Owned vehicles undergo a 123-point inspection and include additional program benefits.

    Benefits can include:

    • Remaining eligible powertrain warranty coverage
    • Remaining New Vehicle Limited Warranty coverage
    • Roadside Assistance during the applicable limited-warranty period
    • A vehicle-history report
    • Inspection and reconditioning by a certified technician

    Ask the dealer for written confirmation of the exact warranty expiration date and mileage. A used vehicle being sold by a Mitsubishi dealer is not automatically Certified Pre-Owned.

    The CPO warranty, dealer warranty, third-party service contract, and remaining original factory warranty are separate forms of coverage.

    Mitsubishi Parts and Accessories

    Genuine Mitsubishi parts and accessories are available through authorized dealers and participating online dealer stores.

    Parts questions should include:

    • The complete VIN
    • The model and model year
    • The part number when available
    • The order number
    • The selling dealer
    • A description of the fitment or delivery problem

    Online parts stores may be operated by individual dealerships. The dealer that processed the order generally handles shipping, cancellations, returns, exchanges, and damaged-package claims.

    Do not assume that Mitsubishi Motors North America directly processed an order merely because the website displays Mitsubishi branding.

    Dealer Complaints Versus Manufacturer Complaints

    It is important to identify which company is responsible for the problem.

    The dealership generally controls:

    • Vehicle price and dealer fees
    • Trade-in valuation
    • Sales conduct
    • Deposit handling
    • Optional products
    • Repair scheduling
    • Technician workmanship
    • Loaner-vehicle availability
    • Dealer-operated parts orders

    Mitsubishi Motors North America generally handles:

    • Manufacturer-warranty policies
    • Recall programs
    • Roadside Assistance
    • Connected-services support
    • Manufacturer vehicle information
    • Escalation involving an authorized dealer

    A lender, insurer, extended-warranty company, collision center, towing provider, or app-store operator may also be responsible for part of the customer’s concern.

    How to File a Mitsubishi Motors Complaint

    Customers with an unresolved sales, repair, warranty, recall, roadside, or connected-service concern can use the following process:

    1. Document the problem. Save contracts, advertisements, repair orders, photographs, videos, emails, receipts, and warning messages.
    2. Start with the responsible department. Use the dealer’s sales manager for a sales problem or the service manager for a repair concern.
    3. Request dealership management. Ask for the general manager or dealer principal when the department manager cannot resolve the issue.
    4. Use Mitsubishi Customer Connections. Use 1-888-648-7820 and have the VIN available.
    5. Request a case number. Record the representative’s name, date, and explanation.
    6. Provide a clear timeline. List the purchase, repair, and communication dates.
    7. State the requested resolution. Explain whether you are seeking a diagnosis, repair, warranty review, billing explanation, document correction, reimbursement review, or written response.

    Written correspondence can be sent to:

    Mitsubishi Motors North America, Inc.
    Customer Relations Department
    P.O. Box 689040
    Franklin, TN 37068

    A written complaint should include:

    • The customer’s name and preferred response information
    • The VIN and current mileage
    • The vehicle model and model year
    • The selling or servicing dealer
    • Repair-order and case numbers
    • A concise description of the concern
    • Previous attempts to resolve it
    • The requested resolution

    Do not publish a VIN, driver’s-license number, finance-account number, payment information, home address, or account password in a public review.

    About Mitsubishi Motors North America

    Mitsubishi Motors North America, Inc. is responsible for Mitsubishi vehicle sales, marketing, distribution, and customer service in the United States. It operates through a nationwide network of independently owned dealer partners.

    MMNA is headquartered in Franklin, Tennessee, and maintains additional operations in several states.

    Mark Chaffin is President and Chief Executive Officer of Mitsubishi Motors North America.

    Mitsubishi Motors North America is part of Mitsubishi Motors Corporation, the Japanese automobile manufacturer. Mitsubishi Motors Corporation is a member of the Renault-Nissan-Mitsubishi Alliance.

    The Mitsubishi Motors name should not be confused with other companies that use the Mitsubishi brand in banking, electronics, heavy industry, chemicals, logistics, or other business sectors.

    Mitsubishi Motors Customer Reviews and Complaints

    Customer experiences can differ based on the vehicle, dealer, service department, technician, lender, warranty status, parts availability, and type of concern.

    A useful Mitsubishi Motors review should identify:

    • The vehicle model and model year
    • The dealership involved
    • The purchase or service date
    • The type of sales, repair, warranty, or billing concern
    • The number of previous repair attempts
    • The Mitsubishi case number when available
    • How the dealer or manufacturer responded
    • Whether the issue was resolved

    Customers comparing vehicle manufacturers may also find these CustomerServiceNumbers.com pages helpful:

    Mitsubishi Motors Customer Service Frequently Asked Questions

    What is the Mitsubishi Motors customer service phone number?

    Mitsubishi Customer Connections can be reached at 1-888-648-7820.

    Is the Mitsubishi phone number MITSU2020 or MITSU2024?

    Mitsubishi currently displays the number as 1-888-MITSU2024. The numeric telephone number is 1-888-648-7820.

    What are Mitsubishi Customer Connections’ hours?

    Customer Connections representatives are available Monday through Friday from 8:00 AM to 5:00 PM CT.

    Is Mitsubishi Roadside Assistance available 24 hours a day?

    Yes. Roadside Assistance is available 24/7 through 1-888-648-7820.

    How long does Mitsubishi Roadside Assistance last?

    Eligible new vehicles include five years of roadside assistance with unlimited mileage, subject to exclusions and program terms.

    How long is the Mitsubishi powertrain warranty?

    The powertrain limited warranty is ten years or 100,000 miles for the original retail owner. Subsequent owners generally receive the remaining balance of the five-year or 60,000-mile New Vehicle Limited Warranty.

    Does Mitsubishi include free maintenance?

    Eligible new 2024 and newer vehicles include limited maintenance for two years or 30,000 miles for the original owner, subject to required service windows.

    How do I schedule a Mitsubishi repair?

    Use an authorized Mitsubishi dealer. Service appointments may also be available through the dealer, Owners Portal, or My Mitsubishi Connect app.

    How do I check a Mitsubishi vehicle for recalls?

    Use Mitsubishi’s online VIN recall tool or ask an authorized dealer to check the vehicle.

    Do I need the recall letter for a free repair?

    No. An authorized Mitsubishi dealer can verify the recall electronically using the VIN.

    Who handles Mitsubishi loan and lease payments?

    Use the bank or finance company named on the contract or account statement. Current manufacturer-sponsored offers may use Santander Consumer USA, while older accounts may have another servicer.

    Can Mitsubishi Motors cancel a dealer sale?

    Mitsubishi dealers are independently operated. Vehicle sales, deposits, returns, and cancellations are generally governed by the dealer agreement and applicable law.

    Where is Mitsubishi Motors North America headquartered?

    Mitsubishi Motors North America is headquartered at 4031 Aspen Grove Drive in Franklin, Tennessee 37067.

    Who is the CEO of Mitsubishi Motors North America?

    Mark Chaffin is President and Chief Executive Officer of Mitsubishi Motors North America.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not associated with Mitsubishi Motors North America, Inc., Mitsubishi Motors Corporation, any authorized Mitsubishi dealer, Santander Consumer USA, Ally Financial, a lender, insurer, towing company, service-contract provider, parts retailer, or repair facility.

    The information on this page is provided for general informational purposes and may change. Vehicle purchases, warranties, repairs, recalls, loans, leases, roadside assistance, connected services, parts orders, and maintenance programs are governed by the applicable contracts and official program terms.

    CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish a VIN, driver’s-license number, payment information, finance-account number, home address, password, or other sensitive personal information in a public comment.

  • MINI USA Customer Service: Warranty, Recalls and Roadside Help

    MINI owners commonly need help with a dealer complaint, warranty repair, safety recall, roadside emergency, replacement key, MINI Connected problem, finance payment, lease return, vehicle-order deposit, or repeated mechanical concern. The correct support route depends on whether the issue belongs with an authorized MINI dealer, MINI Customer Relations, MINI Financial Services, Roadside Assistance, or MINI Connected support.

    How to Contact MINI USA Customer Service

    MINI Customer Relations is generally closed on Saturday and Sunday. Roadside and Accident Assistance remain available 24 hours a day.

    MINI Customer Relations Mailing Address

    MINI USA
    Customer Relations and Services
    P.O. Box 1227
    Westwood, NJ 07675-1227

    This is a customer-correspondence address. It is not a dealership, repair shop, vehicle-return location, parts warehouse, payment address, or roadside dispatch facility.

    Send copies rather than original contracts, titles, receipts, repair orders, or other irreplaceable documents. Include the existing case number when one has already been created.

    Best MINI Support Route by Issue

    • Dealer sales or service complaint: Begin with the dealer’s manager, then contact MINI Customer Relations.
    • Warranty diagnosis or repair: Schedule an inspection with an authorized MINI dealer.
    • Safety recall: Use MINI’s VIN lookup or call 1-800-525-7417.
    • Roadside breakdown or accident: Call 1-866-646-4772.
    • MINI Connected or app problem: Call 1-866-860-0060.
    • Finance or lease account: Call MINI Financial Services at 1-866-646-4463.
    • Lease return: Contact the originating MINI dealer and MINI Financial Services.
    • Replacement key: Contact an authorized MINI dealer.
    • California replacement-key assistance: Call 1-888-575-5397.
    • Privacy request: Use the MINI Privacy Center.

    Information to Gather Before Contacting MINI

    • The model, model year, mileage, and trim
    • The VIN, provided privately
    • The purchase, lease, or delivery date
    • The selling and servicing MINI dealers
    • Repair-order and invoice numbers
    • The dates and mileage of each repair attempt
    • The warning lights, symptoms, and diagnostic findings
    • Photographs or video when safe
    • The recall, warranty, or service-campaign information
    • The MINI Financial Services account details when relevant
    • Any existing MINI case number
    • The requested repair, reimbursement, correction, replacement, or other resolution

    Do not publish a complete VIN, license plate, finance-account number, driver’s-license information, home address, passwords, authentication codes, exact vehicle location, or unredacted service documents in a public review.

    MINI USA and BMW of North America

    MINI is a BMW Group brand. In the United States, MINI USA operates as a business unit of BMW of North America, LLC. MINI trademarks are owned by BMW AG.

    Sean Green is vice president of MINI Region Americas. Sebastian Mackensen is president and CEO of BMW of North America.

    MINI USA Headquarters

    BMW of North America, LLC
    200 BMW Drive
    Woodcliff Lake, NJ 07677

    BMW of North America opened the current headquarters in 2025. The building was formerly identified as 200 Chestnut Ridge Road.

    The former headquarters at 300 Chestnut Ridge Road was vacated in December 2024. Some older or legacy MINI account pages may still display that address, but it should not be presented as the current BMW of North America headquarters.

    The Woodcliff Lake headquarters is not an authorized MINI dealership, repair center, lease-return location, parts counter, or public complaint desk.

    For more corporate information, visit the MINI USA Corporate Office page.

    MINI Dealer Versus MINI Customer Relations

    Authorized MINI dealers are separate retail and service businesses. A local dealer is normally responsible for:

    • Vehicle sales and test drives
    • Dealer pricing and trade-ins
    • Deposits and purchase paperwork
    • Maintenance and diagnosis
    • Warranty and recall repairs
    • Parts and accessories
    • Replacement keys
    • Used and Certified Pre-Owned vehicle sales
    • Local loaner-vehicle policies

    MINI Customer Relations can document a complaint, explain manufacturer programs, communicate with a dealer, and review manufacturer-level issues. It does not operate the dealership, diagnose a vehicle remotely, control every dealer charge, or guarantee a particular resolution.

    How to Escalate a MINI Dealer Complaint

    1. Speak with the salesperson or service advisor handling the matter.
    2. Ask for the sales manager, service manager, or finance manager.
    3. Request review by the dealership’s general manager.
    4. Obtain the diagnosis, estimate, or sales decision in writing.
    5. Keep contracts, listings, repair orders, invoices, photographs, and messages.
    6. Call MINI Customer Relations at 1-866-275-6464.
    7. Provide the VIN, dealer, dates, mileage, and requested resolution privately.
    8. Retain the MINI case number.
    9. Reply through the existing case rather than opening duplicate complaints.

    MINI New-Vehicle Warranty

    Current new MINI vehicles generally include:

    • New Passenger Car Limited Warranty: 4 years or 50,000 miles
    • Rust-perforation warranty: 12 years with unlimited mileage
    • Roadside Assistance: 4 years with unlimited mileage

    The warranty booklet for the exact model year controls. Separate terms may apply to emissions systems, high-voltage batteries, accessories, replacement parts, tires, Certified Pre-Owned vehicles, and vehicle-service contracts.

    What the New-Vehicle Warranty May Cover

    The New Passenger Car Limited Warranty generally applies to qualifying defects in materials or workmanship. It is not prepaid maintenance, collision insurance, or coverage for every condition that occurs during ownership.

    Potential exclusions can include:

    • Normal maintenance and wear
    • Accident or road-hazard damage
    • Improper repairs or modifications
    • Aftermarket parts and accessories
    • Abuse, competition, misuse, or neglect
    • Environmental or cosmetic damage
    • Improper fluids or maintenance
    • Conditions that cannot be reproduced or diagnosed as covered defects

    Ask the dealer to provide a written diagnosis and warranty decision when coverage is denied.

    MINI Complimentary Scheduled Maintenance

    Model-year 2019 and newer MINI vehicles sold or leased through authorized U.S. dealers generally include scheduled maintenance for three years or 36,000 miles, whichever occurs first.

    Covered maintenance can include qualifying:

    • Engine oil and filter service
    • Vehicle inspections
    • Brake-fluid service
    • Cabin microfilter replacement
    • Engine air-filter replacement
    • Spark plugs
    • Remote-control key battery

    The standard program is generally limited to the initial purchaser, owner, or lessee, with specific exceptions for qualifying household transfers.

    MINI Certified Pre-Owned Coverage

    Certified Pre-Owned coverage depends on the vehicle’s original in-service date, CPO sale date, program version, and warranty certificate.

    MINI’s current website contains different summary descriptions of the maximum CPO duration. Before purchase, ask the dealer to provide:

    • The original in-service date
    • The remaining new-vehicle warranty
    • The exact CPO warranty start and expiration dates
    • The included roadside-assistance period
    • Covered and excluded components
    • Transfer rules
    • The completed inspection checklist

    A used MINI described casually as “certified” should be supported by official MINI Certified Pre-Owned documentation.

    MINI Roadside and Accident Assistance

    Eligible services can include towing, battery assistance, lockout assistance, flat-tire help, fuel or operating-fluid assistance, and accident support.

    The driver may be responsible for fuel, fluids, repair costs, or service beyond program limits. In an unsafe location or serious collision, contact emergency services first.

    MINI Safety and Emission Recalls

    Enter the complete VIN privately to determine whether a specific vehicle has an open recall. Authorized MINI dealers complete applicable recall repairs without charge.

    If recall parts are unavailable or the dealer says unrelated paid work is required before the recall can be completed, request the explanation in writing and contact MINI Customer Relations.

    Reporting a MINI Safety Concern

    Stop driving and seek emergency assistance when the vehicle presents an immediate fire, braking, steering, airbag, fuel-leak, electrical, high-voltage, or other serious safety risk.

    For a non-emergency concern:

    1. Document the date, mileage, warning lights, and conditions.
    2. Arrange an inspection at an authorized MINI dealer.
    3. Retain the repair order even when the issue cannot be duplicated.
    4. Open a MINI Customer Relations case.
    5. Check the VIN for open recalls.
    6. Submit a factual safety complaint to NHTSA when appropriate.

    MINI Connected and MINI App Support

    MINI Connected support can assist with:

    • MINI ID and login problems
    • Adding a vehicle to the app
    • Remote lock, unlock, and climate functions
    • Connected-services activation
    • Remote Services and subscriptions
    • Connected Store purchases
    • Vehicle software and app updates
    • Compatibility and connectivity errors

    Feature availability depends on model, model year, equipment, subscription status, software, cellular service, and compatible devices.

    Connected Store Refunds

    Contact MINI Connected support to request an eligible Connected Store refund. Approved refunds are returned to the original payment method under the applicable Connected-services terms.

    Deleting the app or removing a vehicle does not necessarily cancel an active service or complete a refund request.

    Disconnecting Remote Vehicle Access

    Before selling, returning, or transferring a MINI:

    • Remove secondary users.
    • Remove the vehicle from personal apps when instructed.
    • Delete saved destinations and paired devices.
    • Remove garage-door and access information.
    • Complete the official remote-access disconnection process when needed.
    • Retain confirmation that the request was completed.

    A privacy deletion request and a remote-vehicle-access disconnection are separate actions.

    MINI Financial Services

    MINI Financial Services is a division of BMW Financial Services NA, LLC. It is separate from MINI Customer Relations and an independently operated MINI dealer.

    MINI Financial Services Addresses

    Payment Address
    MINI Financial Services
    P.O. Box 78103
    Phoenix, AZ 85062-8103

    Include the 10-digit MINI Financial Services account number according to the current payment instructions.

    Customer-Service Mailing Address
    MINI Financial Services
    Customer Service
    P.O. Box 3608
    Dublin, OH 43016-0306

    Confirm the current address before mailing a time-sensitive payment, payoff, military-benefit request, title document, or other important correspondence.

    Finance and Lease Account Help

    Contact MINI Financial Services for:

    • Monthly payments
    • Automatic payments
    • Statements
    • Payoff and buyout quotes
    • Title and lien release
    • Account login
    • Address changes
    • Payment extensions
    • Lease mileage
    • Lease-end charges
    • Early termination
    • Credit reporting

    MINI Customer Relations and the dealer cannot normally change a MINI Financial Services account balance or remove a finance charge.

    MINI Lease Returns

    Lease-end options generally include returning the vehicle, purchasing it, or replacing it with another MINI.

    The originating MINI dealer is the only dealer required to accept the lease return. Another MINI dealer can accept it if that dealer agrees.

    Before returning the vehicle:

    • Review the lease-end information sent approximately 90 days before maturity.
    • Schedule the required inspection.
    • Review mileage and wear.
    • Complete approved repairs when appropriate.
    • Return all keys, manuals, charging equipment, and original accessories.
    • Remove personal information from the vehicle and app.
    • Obtain and retain the Vehicle Return Receipt.

    Leaving a vehicle at a dealer does not by itself prove that the finance account is closed.

    Lease Extensions and Additional Miles

    MINI Financial Services may offer qualifying customers a limited lease extension. Current guidance generally requires the account to be near maturity, current, and within the program’s extension limits.

    Additional lease miles can be purchased through the Mileage Adjustment Program before the vehicle is returned. Compare the advance-purchase price with the contract’s excess-mileage charge.

    Vehicle Orders, Deposits, and Cancellations

    MINI dealers control most vehicle orders and deposits. Obtain written terms explaining:

    • The deposit amount
    • Whether it is refundable
    • The cancellation deadline
    • What happens after production begins
    • Whether the vehicle is a special order
    • Dealer-added products and fees
    • The estimated delivery period

    A current MINI USA pre-order program describes its $250 pre-order deposit as fully refundable. The customer must contact the selected dealer with the confirmation number to cancel and request the refund.

    MINI does not publish one universal right to return a vehicle after purchase. The dealer agreement and applicable state law control.

    Parts, Accessories, and Replacement Keys

    Contact an authorized MINI dealer for vehicle-specific parts, accessories, installation, and replacement keys.

    Most original MINI accessories installed before vehicle delivery receive the applicable new-vehicle warranty. Dealer-installed accessories may receive the remaining new-vehicle warranty or a separate parts warranty, whichever the applicable terms provide.

    California residents needing replacement-key assistance can call 1-888-575-5397.

    Repair Delays and Backordered Parts

    For an extended repair delay:

    1. Ask the dealer for the diagnosis and required part numbers.
    2. Request the parts-order date and current status.
    3. Ask whether the vehicle is safe to drive.
    4. Ask about dealer transportation or loaner policies.
    5. Keep every repair order.
    6. Open a MINI Customer Relations case.
    7. Provide updated dates, mileage, and repair information through the existing case.

    A loaner vehicle or rental reimbursement is not guaranteed for every repair. Eligibility can depend on warranty coverage, dealer policy, repair circumstances, parts availability, and case review.

    Privacy and Marketing Requests

    Privacy requests may include access, correction, deletion, marketing opt-out, or requests involving information shared with third parties.

    MINI Connected and vehicle data can include VIN, location, driving information, app activity, account details, device information, service history, and remote-access permissions. Identity verification may be required.

    Scam and Fraud Warnings

    Vehicle owners can be targeted by fake recall notices, extended-warranty calls, payment portals, title services, remote-unlock offers, and counterfeit MINI support numbers.

    Do not provide an unexpected caller or message with:

    • A password or one-time authentication code
    • A complete card or bank-account number
    • A Social Security number
    • Remote access to a computer or phone
    • Payment through gift cards or cryptocurrency
    • A full VIN unless using a verified official channel

    Use MINIUSA.com, the MINI App, MINI Financial Services, an official authorized dealer, or NHTSA.

    How to Escalate a MINI Complaint

    1. Identify whether the issue belongs to the dealer, MINI Customer Relations, MINI Financial Services, Roadside Assistance, or MINI Connected.
    2. Obtain the dealer’s written diagnosis or sales decision.
    3. Collect contracts, repair orders, photographs, and warranty documents.
    4. Call MINI Customer Relations at 1-866-275-6464.
    5. Request and retain a case number.
    6. State the specific resolution requested.
    7. Reply through the existing case.
    8. Use MINI Financial Services for payment or lease-account disputes.
    9. Use the recall line and NHTSA for safety issues.
    10. Review the warranty booklet and applicable state consumer remedies when the documented process remains unresolved.

    MINI USA Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published MINI USA reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.

    Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about driving experience, styling, reliability, maintenance costs, dealers, warranties, Connected services, financing, recalls, or customer support.

    Frequently Asked Questions

    What is MINI USA’s customer-service number?

    Call 1-866-275-6464.

    What are MINI Customer Relations’ hours?

    Current hours are Monday through Thursday from 9:00 a.m. to 9:00 p.m. ET and Friday from 9:00 a.m. to 6:00 p.m. ET.

    What is MINI’s customer-service email?

    Email mini.assistance@askminiusa.com.

    What is MINI Roadside Assistance?

    Call 1-866-646-4772 for 24/7 eligible roadside and accident assistance.

    What is the MINI recall number?

    Call 1-800-525-7417 or use the official VIN recall lookup.

    How do I contact MINI Connected?

    Call 1-866-860-0060 or email customercare.miniassist@miniusa.com.

    What is MINI Financial Services’ number?

    Call 1-866-646-4463.

    How long is MINI’s new-vehicle warranty?

    Current new vehicles generally have a four-year/50,000-mile New Passenger Car Limited Warranty. The model-year warranty booklet controls.

    Can I return a MINI after purchase?

    MINI does not publish one universal post-purchase vehicle-return policy. The dealer’s written agreement and applicable law control.

    Where is MINI USA headquartered?

    MINI USA operates through BMW of North America, headquartered at 200 BMW Drive, Woodcliff Lake, New Jersey 07677.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information since 2004. The site is independent and is not owned or operated by MINI USA, BMW of North America, BMW AG, BMW Financial Services NA, an authorized MINI dealer, roadside provider, insurance company, or technology vendor.

    The purpose of this page is to help consumers locate the correct support route, document complaints, request appropriate resolutions, and report whether the dealer or company resolved the issue.

    Share Your Experience

    Describe the MINI model and model year, product or service involved, dealer or support route used, whether a case number was created, resolution requested, response received, and whether the issue was resolved.

    Privacy warning: Do not publish a complete VIN, license plate, home address, driver’s-license information, finance-account number, Social Security number, passwords, authentication codes, exact vehicle location, complete case numbers, private correspondence, or unredacted contracts and repair orders.

    Page Update Note

    This page was updated on July 28, 2026. The update verified MINI Customer Relations’ current phone number, email and weekday hours; replaced the former 300 Chestnut Ridge Road headquarters with BMW of North America’s current 200 BMW Drive headquarters; added Roadside Assistance, recalls, MINI Connected, warranty, maintenance and finance contacts; clarified dealer and MINI responsibilities; and expanded guidance for vehicle orders, pre-order deposits, lease returns, repairs, Connected services, privacy, safety complaints and escalation. Unsupported customer-review themes were removed because no CustomerServiceNumbers.com reviews are currently visible.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with MINI USA, BMW of North America, BMW AG, BMW Financial Services NA, an authorized MINI dealer, roadside provider, insurer, or technology service. It cannot access accounts or vehicles, schedule repairs, diagnose defects, approve warranty coverage, complete recalls, dispatch roadside service, change Connected subscriptions, process finance payments, cancel contracts, issue refunds, release titles, provide legal advice, or act on behalf of MINI.

  • Mazda Customer Service: Warranty, Recalls, Roadside Help & Complaints

    Mazda is an automaker known for vehicles such as the Mazda3, Mazda CX-30, Mazda CX-5, Mazda CX-50, Mazda CX-70, Mazda CX-90, and MX-5 Miata. Mazda customers may need support for warranty questions, recalls, roadside assistance, dealer service complaints, vehicle repairs, connected services, MyMazda app issues, financing, lease questions, or ownership concerns.

    If you need help with a Mazda vehicle, start with the support path that matches your issue. Mazda corporate support, Mazda Roadside Assistance, Mazda Financial Services, and your local Mazda dealer each handle different types of problems.

    How to Contact Mazda Customer Service

    • Mazda Customer Experience Center: 1-800-222-5500
    • Customer Experience Center Hours: Monday-Friday, 5:00 a.m. to 6:00 p.m. Pacific Time; Saturday, 7:00 a.m. to 3:00 p.m. Pacific Time
    • Mazda Chat: Available through Mazda’s contact page for non-technical inquiries
    • Chat Hours: Monday-Friday, 5:00 a.m. to 5:30 p.m. Pacific Time; closed Saturday and Sunday
    • Roadside Assistance: 1-800-866-1998, available 24 hours a day, 7 days a week in the United States and Canada
    • Mazda Financial Services: 1-866-693-2332
    • Online Contact: Mazda Contact Us
    • FAQ and Support: Mazda FAQ Support
    • Recall Information: Mazda Recall Information
    • Find a Dealer: Mazda Dealer Locator
    • Website: MazdaUSA.com
    • Customer Experience Center Mailing Address: Mazda North American Operations, Attn: Customer Experience Center, PO Box 19734, Irvine, CA 92623-9734
    • Corporate Address: Mazda North American Operations, 200 Spectrum Center Drive, Irvine, CA 92618

    Best Way to Reach Mazda by Issue

    Warranty, Repairs, and Vehicle Problems

    For warranty questions, repeated repairs, service concerns, or vehicle problems, start with your local Mazda dealer’s service department. Ask for a written repair order each time the vehicle is inspected or repaired. If the dealer cannot resolve the issue, contact the Mazda Customer Experience Center at 1-800-222-5500.

    Recalls and Special Service Programs

    For recall questions, use Mazda’s recall lookup tool and have your 17-character VIN ready. Mazda can help confirm whether your vehicle has an open recall, safety campaign, or special service program. Your Mazda dealer can schedule recall work when parts and appointments are available.

    Roadside Assistance

    If you need emergency roadside help, call Mazda Roadside Assistance at 1-800-866-1998. Mazda also allows eligible owners to request roadside assistance through the MyMazda app. Roadside assistance may help with towing, lockouts, jump starts, flat tires, fuel delivery, and other emergency vehicle situations, depending on eligibility and coverage.

    Dealer Complaints

    If your complaint involves a Mazda dealer, first ask for the service manager, sales manager, or general manager at that dealership. If the issue is still unresolved, contact Mazda Customer Experience and provide the dealer name, dates of service, repair order numbers, and a short written timeline of the issue.

    MyMazda App and Connected Services

    For MyMazda app registration, connected services, ownership updates, or account access problems, use Mazda chat, the Mazda FAQ support center, or the Customer Experience Center. Have your VIN, account email address, phone type, and any app error messages ready.

    Mazda Financial Services

    For Mazda loan, lease, payment, payoff, title, billing, or account questions, contact Mazda Financial Services at 1-866-693-2332. Mazda Financial Services is separate from Mazda vehicle warranty and repair support.

    What to Have Ready Before Contacting Mazda

    • Vehicle Identification Number, also called the VIN
    • Year, model, and trim of the vehicle
    • Mileage
    • Dealer name and location
    • Repair order numbers and service dates
    • Warranty or recall notice, if applicable
    • Photos, videos, warning lights, or diagnostic messages
    • Names of dealership employees or Mazda representatives already contacted
    • Mazda Financial Services account number, if the issue involves financing or leasing

    Common Mazda Customer Service Complaints

    Mazda customers may contact support for issues involving:

    • Warranty coverage questions
    • Repeated repair problems
    • Recall scheduling or parts availability
    • Dealer service complaints
    • Vehicle reliability concerns
    • Roadside assistance requests
    • MyMazda app or connected services issues
    • Bluetooth, navigation, infotainment, or software concerns
    • Loan, lease, payoff, or billing problems
    • Title, registration, or end-of-lease questions
    • Customer Experience Center follow-up issues

    Mazda Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently shows 3 live reviews for Mazda with an overall rating of 3.7 out of 5 stars. The review sentiment is limited because the reviews are older and not all of them are traditional customer-service reviews.

    One review is positive and praises a Mazda6 ownership experience, including reliability and driving enjoyment. The other two reviews are less useful as customer-service feedback because one appears to be a technical invention proposal and the other is a parts request for a Mazda RX-8. Based only on the live CSN reviews, there is not enough recent Mazda customer-service feedback on this page to identify a strong current complaint trend.

    How to Escalate a Mazda Complaint

    1. Start with the Mazda dealer that sold or serviced the vehicle.
    2. Ask for the service manager or general manager if the first employee cannot resolve the issue.
    3. Keep copies of all repair orders, estimates, warranty decisions, and service notes.
    4. Contact Mazda Customer Experience at 1-800-222-5500 with your VIN, mileage, dealer information, and timeline.
    5. For recall issues, check Mazda recall information and also verify your VIN through the NHTSA recall database.
    6. For financing, lease, payoff, or title issues, contact Mazda Financial Services at 1-866-693-2332.
    7. If the issue involves a safety defect, consider filing a complaint with the National Highway Traffic Safety Administration.
    8. If the issue involves repeated warranty repairs, check your state lemon law rules and keep detailed records.

    Mazda Compared with Other Automakers

    Mazda competes with other automakers such as Kia, Honda, Toyota, Nissan, Subaru, Hyundai, Ford, and Volkswagen. Customers often compare these brands based on reliability, warranty coverage, dealer service, recall handling, driving experience, financing, and long-term ownership costs.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About Mazda Customer Service

    What is Mazda’s customer service phone number?

    Mazda’s U.S. Customer Experience Center can be reached at 1-800-222-5500.

    What is Mazda Roadside Assistance phone number?

    Mazda Roadside Assistance can be reached at 1-800-866-1998. Mazda lists roadside assistance as available 24 hours a day, 7 days a week in the United States and Canada.

    How do I contact Mazda about a recall?

    Use Mazda’s recall lookup tool or call Mazda Customer Experience at 1-800-222-5500. Have your VIN ready so Mazda can check whether your vehicle is affected by a recall or service campaign.

    How do I complain about a Mazda dealer?

    Start with the dealer’s service manager, sales manager, or general manager. If the issue is not resolved, contact Mazda Customer Experience with the dealer name, service dates, repair order numbers, and a clear timeline of what happened.

    Who do I call for Mazda loan or lease questions?

    For Mazda Financial Services loan, lease, payment, payoff, billing, title, or account questions, call 1-866-693-2332.

    Is CustomerServiceNumbers.com affiliated with Mazda?

    No. CustomerServiceNumbers.com is not affiliated with Mazda, Mazda North American Operations, Mazda Financial Services, or any Mazda dealer. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help Mazda owners and shoppers find the correct support path for warranty, recall, roadside assistance, financing, dealer, and ownership concerns.

    Share Your Mazda Customer Service Experience

    Have you contacted Mazda about a warranty issue, recall, dealer complaint, roadside assistance request, MyMazda app problem, financing issue, or repair concern? Share your experience below to help other Mazda owners know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Mazda, Mazda North American Operations, Mazda Motor Corporation, Mazda Financial Services, Toyota Motor Credit Corporation, or any Mazda dealer. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • Lincoln Customer Service, Phone Number, Complaints, and Reviews

    Lincoln customer service can assist with vehicle questions, retailer complaints, warranty repairs, recalls, Roadside Assistance, the Lincoln app, Lincoln Access Rewards, Lincoln Protect, collision assistance, parts delays, and unresolved ownership concerns. Lincoln Automotive Financial Services separately handles eligible vehicle loans, leases, payments, payoff requests, titles, and finance-account questions.

    How to Contact Lincoln Customer Service

    Lincoln Customer Service Hours

    The Lincoln Client Relationship Center is available 24 hours a day, seven days a week, 365 days a year.

    Lincoln Roadside Assistance and Lincoln Collision Assistance are also available around the clock. Lincoln Automotive Financial Services, individual retailers, service departments, Lincoln Protect, rewards support, and other specialized teams have separate operating hours.

    Lincoln does not publish one universal customer-service email address. Use the Client Relationship Center, Lincoln support site, live chat, Lincoln app, social-assistance channels, authorized retailer, or postal address for non-emergency follow-up.

    Lincoln Customer Service Mailing Address

    Lincoln Client Relationship Center
    P.O. Box 6248
    Dearborn, MI 48121-6248

    This is a customer-correspondence address. It is not a Lincoln retailer, repair facility, parts counter, towing destination, finance-payment address, vehicle-return location, or guaranteed walk-in complaint office.

    Use the address or submission method specified in a warranty guide, finance statement, Lincoln Protect contract, recall notice, arbitration instructions, or legal document for payments, claims, formal notices, and time-sensitive correspondence.

    Which Lincoln Support Route Should You Use?

    • General vehicle, ownership, warranty, recall, or retailer concern: Call 1-800-521-4140.
    • Breakdown, tow, dead battery, flat tire, lockout, fuel need, or winch-out: Call 1-800-521-4140 or use the Lincoln app.
    • Accident or collision assistance: Call 1-800-327-8281.
    • Retailer sales or trade-in complaint: Contact the sales manager or retailer general manager.
    • Repair or warranty complaint: Contact the service manager, then open a Lincoln case if the concern remains unresolved.
    • Loan, lease, payment, payoff, title, or lease-end matter: Call Lincoln Automotive Financial Services.
    • Lincoln app or remote-feature issue: Call 1-844-324-2330.
    • Lincoln Access Rewards issue: Call 1-833-385-0520.
    • Security Package question: Call 1-866-861-0420.
    • Stolen vehicle with an eligible Security Package: Contact police first, then call 1-844-306-0802.
    • Potentially eligible unresolved warranty dispute: Contact BBB AUTO LINE after documenting retailer and Lincoln contacts.

    What to Have Ready Before Contacting Lincoln

    • Vehicle identification number, or VIN
    • Lincoln model, model year, trim, engine, and mileage
    • Purchase or lease date
    • Selling and servicing Lincoln retailer
    • Repair-order and invoice numbers
    • Dates and mileage for each repair attempt
    • Diagnostic codes, dashboard warnings, photographs, videos, or app screenshots
    • Warranty, recall, Lincoln Protect, roadside, collision, or Lincoln case number
    • Lincoln app account email when applicable
    • Finance-account number when contacting Lincoln Automotive Financial Services
    • A concise timeline of the issue
    • The specific resolution being requested

    Provide the complete VIN only through a secure official Lincoln, Ford, retailer, finance, insurer, roadside, arbitration, or government channel. Do not publish it in a public review.

    How to File a Lincoln Complaint

    Step 1: Contact the Department Closest to the Problem

    • Contact the sales manager for a purchase, trade-in, pricing, deposit, delivery, or advertising complaint.
    • Contact the finance manager for retailer-arranged financing, optional products, or sales-contract questions.
    • Contact the service manager for diagnosis, repairs, maintenance, recall, or warranty concerns.
    • Contact the parts manager for an incorrect, damaged, unavailable, or backordered part.
    • Contact the retailer general manager when the department manager cannot resolve the issue.

    Step 2: Open a Lincoln Client Relationship Center Case

    Call 1-800-521-4140 and ask that a formal Lincoln case be opened.

    Provide:

    • The VIN and current mileage
    • The retailer’s complete name and location
    • Purchase, service, and repair dates
    • Repair orders, invoices, estimates, photographs, and warranty documents
    • A factual timeline of previous contacts
    • The resolution requested

    Record the Lincoln case number, representative information, expected follow-up date, and documents requested.

    Step 3: Request Further Review

    If the initial response does not resolve the documented concern, ask whether the case can be reviewed by an appropriate supervisor, customer-experience manager, technical specialist, warranty team, regional representative, or retailer-support group.

    Ask for important warranty, reimbursement, goodwill, rental, repair, or parts decisions in writing whenever possible.

    Step 4: Review BBB AUTO LINE

    Lincoln participates nationally in BBB AUTO LINE for potentially eligible vehicle-warranty and lemon-law disputes.

    Eligibility depends on the vehicle, warranty, issue, ownership, mileage, state, repair history, and filing deadline. Starting a claim does not guarantee repair, replacement, repurchase, reimbursement, arbitration, or another remedy.

    How to Complain About a Lincoln Retailer

    Authorized Lincoln retailers generally handle:

    • New and used vehicle sales
    • Trade-ins, deposits, pricing, and delivery
    • Retailer financing paperwork
    • Vehicle diagnosis and repairs
    • Warranty submissions
    • Recall repairs
    • Parts orders
    • Pickup & Delivery scheduling
    • Mobile Service
    • Loaner or rental arrangements
    • Certified Pre-Owned inspections and sales
    • Retailer-specific fees and communication

    For an unresolved retailer concern:

    1. Ask for the manager of the department involved.
    2. Request the retailer’s diagnosis, order status, or decision in writing.
    3. Keep every purchase document, repair order, estimate, invoice, advertisement, and message.
    4. Contact the retailer general manager if the department manager cannot resolve the concern.
    5. Call Lincoln and request a national case number.
    6. Provide the retailer name, dates, mileage, supporting documents, and requested resolution.

    Lincoln may document a complaint, review warranty information, contact the retailer, or provide escalation support, but the manufacturer does not directly control every decision made by an independently operated retailer.

    Lincoln New Vehicle Warranty Coverage

    Lincoln’s general new-vehicle warranty periods currently include:

    • Bumper-to-bumper coverage: Four years or 50,000 miles, whichever occurs first
    • Powertrain coverage: Six years or 70,000 miles, whichever occurs first
    • Safety-restraint coverage: Five years or 60,000 miles, whichever occurs first
    • Corrosion perforation coverage: Five years with unlimited mileage
    • Covered hybrid-electric components: Eight years or 100,000 miles, whichever occurs first

    The warranty guide supplied with the specific vehicle controls. Coverage can vary by model year, component, state, emissions classification, original warranty start date, mileage, ownership history, and vehicle use.

    What a Lincoln Warranty May Not Cover

    • Routine maintenance
    • Normal wear
    • Tires covered by their manufacturer
    • Collision or environmental damage
    • Improper maintenance
    • Improper or unauthorized repairs
    • Vehicle abuse, misuse, racing, or overloading
    • Unauthorized modifications or tuning
    • Incorrect fuel or contaminated fluids
    • Repairs after the applicable coverage period

    Ask the retailer to identify the diagnosis and exact warranty provision supporting an approval or denial.

    Repeated Lincoln Repairs and Warranty Disputes

    When a vehicle problem continues after one or more repair attempts:

    1. Return to an authorized Lincoln retailer when the vehicle can be operated safely.
    2. Make sure every symptom is recorded accurately on the repair order.
    3. Keep repair orders even when the retailer cannot reproduce the problem.
    4. Record the dates, mileage, warning messages, and days out of service.
    5. Save photographs, videos, diagnostic reports, and communications.
    6. Ask the service manager for the diagnosis and next repair plan.
    7. Open or update a Lincoln Client Relationship Center case.
    8. Ask whether a technical or regional review is available.
    9. Request the warranty decision in writing.
    10. Review BBB AUTO LINE and applicable state consumer remedies if the concern remains unresolved.

    Lemon-law and warranty-dispute requirements vary by state. CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for replacement, repurchase, arbitration, reimbursement, damages, or another legal remedy.

    Lincoln Recall and Safety Help

    Use Lincoln’s official recall tool and enter the complete VIN.

    Check a Lincoln for recalls and field service actions.

    Recall repairs specifically identified in an active recall are completed without charge through an authorized retailer.

    Problems Scheduling a Lincoln Recall

    • Confirm that the VIN shows an open recall.
    • Ask whether the required part or software is available.
    • Ask whether another authorized Lincoln retailer can complete the repair sooner.
    • Ask whether an interim safety instruction or do-not-drive notice applies.
    • Ask whether Pickup & Delivery, Mobile Service, towing, or another accommodation is available.
    • Keep the recall notice and appointment records.
    • Open a Lincoln case if the delay remains unresolved.

    Reporting a Suspected Safety Defect

    Contact Lincoln and consider filing a report with the National Highway Traffic Safety Administration when a problem may affect vehicle safety.

    Stop driving and contact emergency or roadside services when the vehicle appears unsafe to operate.

    Lincoln Roadside Assistance

    Call 1-800-521-4140 or use the Lincoln app to request Roadside Assistance.

    Roadside Assistance is available 24 hours a day, seven days a week, including holidays.

    Who Qualifies for Lincoln Roadside Assistance?

    Original owners of qualifying 2013-and-newer Lincoln vehicles currently receive Roadside Assistance for the lifetime of their ownership experience. This original-owner benefit is nontransferable.

    A Lincoln purchased used may remain eligible when it is within six years or 70,000 miles of the original warranty start date. Lincoln vehicles from model year 2012 or earlier are no longer included under the published program.

    A vehicle outside the included period may still be connected with an independent service provider, but the customer will normally be charged.

    Lincoln Roadside Services

    • Towing to an authorized Lincoln retailer within the program limit
    • Battery jump-start assistance
    • Installation of a usable spare tire
    • Emergency gasoline delivery
    • Vehicle lockout assistance
    • Limited winch-out service

    Lincoln Towing Limits

    An eligible 2013-or-newer vehicle may be towed to a preferred authorized Lincoln retailer within 100 miles of the disablement location or to the nearest authorized retailer.

    Confirm the destination and any customer-paid mileage before the tow begins. A roadside tow does not guarantee immediate diagnosis, same-day repair, warranty approval, a loaner vehicle, or parts availability.

    Lincoln Fuel Delivery

    Lincoln may deliver up to two gallons of gasoline. Complimentary fuel delivery is limited to two occurrences during a 12-month period.

    Emergency fuel delivery is intended to help the driver reach a fuel station rather than provide a full tank.

    Lincoln Flat-Tire Assistance

    The vehicle must generally have a usable spare tire, except for vehicles supplied with an applicable tire-inflation kit.

    Roadside Assistance does not automatically pay for a replacement tire, wheel, permanent tire repair, or road-hazard damage.

    Lincoln Lockout Assistance

    Lincoln may dispatch assistance to unlock the vehicle. Replacement keys, replacement key fobs, cutting, programming, and damaged-lock repairs remain the customer’s responsibility unless another plan applies.

    Call emergency services immediately when a child, vulnerable person, or animal is locked inside and faces danger.

    Lincoln Winch-Out Service

    Winch-out service is limited to a vehicle within 100 feet of a paved or county-maintained road. Full recovery, off-road extraction, deep mud, flooding, snow recovery, difficult terrain, or specialized equipment may not be covered.

    Lincoln Tow Reimbursement

    A customer who paid for a tow without knowing eligible Lincoln Roadside Assistance applied may be considered for reimbursement up to $100.

    Call 1-800-521-4140 or contact the preferred Lincoln retailer for current claim instructions. Keep the original itemized towing receipt, proof of payment, VIN, mileage, pickup location, destination, and explanation of why official dispatch was not used.

    Reimbursement is not automatic.

    What to Do If Roadside Assistance Does Not Arrive

    1. Call 1-800-521-4140 again.
    2. Provide the existing roadside case number.
    3. Ask whether the assigned provider accepted the request.
    4. Confirm the callback number and location supplied to the provider.
    5. Request the provider’s name and updated estimated arrival time.
    6. Ask for reassignment when the provider cannot respond.
    7. Tell the advisor again if the vehicle is in an unsafe location.
    8. Keep call times, messages, receipts, photographs, and towing records.

    Call police, highway patrol, or emergency services when the vehicle creates a traffic hazard or occupants cannot remain safely at the location.

    Lincoln Collision Assistance

    Call 1-800-327-8281 for Lincoln Collision Assistance, available 24 hours a day, 365 days a year.

    Collision Assistance may help with:

    • Post-accident guidance
    • Locating an appropriate collision-repair facility
    • Accident documentation
    • Transportation assistance
    • Towing coordination

    Call 911 first when anyone is injured, the scene is unsafe, the vehicle is on fire, or traffic is obstructed. Contact the automobile insurer when the incident may involve an insurance claim.

    Do not assume that Lincoln’s vehicle warranty or Roadside Assistance pays for collision repairs, insurance deductibles, impound charges, storage, rental transportation, property damage, or every accident-related tow.

    Lincoln Pickup & Delivery and Mobile Service

    Complimentary Lincoln Pickup & Delivery is generally available for eligible vehicles within the four-year/50,000-mile New Vehicle Limited Warranty, subject to program terms and retailer participation.

    The retailer may arrange to:

    • Pick up the Lincoln
    • Transport it to the service department
    • Perform eligible maintenance or repairs
    • Return the vehicle after service
    • Provide a temporary Lincoln vehicle when the program and availability allow

    Lincoln Mobile Service may also allow a retailer technician to perform certain maintenance, recall, diagnostic, software, battery, or minor repair services at the customer’s home or workplace.

    Pickup & Delivery, Mobile Service, loaner availability, geographic limits, scheduling, insurance requirements, and services performed vary by retailer and vehicle.

    Lincoln App and Connected-Service Support

    Call 1-844-324-2330 for Lincoln app support or select the Help option inside the app.

    Depending on the vehicle, equipment, account, cellular service, trial, and subscription, the Lincoln app may provide:

    • Remote start
    • Remote lock and unlock
    • Vehicle location
    • Vehicle health information
    • Roadside Assistance requests
    • Service scheduling
    • Lincoln Access Rewards information
    • Charging information for compatible vehicles

    Before contacting support, record:

    • The account email
    • The VIN
    • The vehicle model and year
    • The app and mobile operating-system versions
    • The exact error message
    • The feature that is unavailable
    • Whether the vehicle was recently purchased, sold, or transferred

    Do not publish account passwords, verification codes, Phone As A Key details, or precise vehicle-location information in a public review.

    Lincoln Access Rewards

    Call 1-833-385-0520 for Lincoln Access Rewards questions involving:

    • Missing points
    • Point balances
    • Reward redemption
    • Member status
    • Eligible maintenance benefits
    • Account access

    Keep the member email, VIN, retailer, service invoice, purchase date, redemption confirmation, and screenshots available.

    Lincoln Security Package and Stolen-Vehicle Help

    If a vehicle is stolen:

    1. Contact police immediately.
    2. Obtain a police-report or incident number.
    3. Contact Lincoln through the app or stolen-vehicle number.
    4. Allow Lincoln and law enforcement to coordinate available location or recovery information.

    Do not attempt to locate or recover a stolen vehicle personally.

    Security features depend on compatible vehicle equipment, enrollment, account status, cellular service, active plan, and geographic availability. They cannot prevent every theft or guarantee recovery.

    Lincoln Automotive Financial Services

    Current customer-support hours are:

    • Monday–Friday: 7:00 a.m.–7:00 p.m. Central Time
    • Saturday: 7:00 a.m.–3:00 p.m. Central Time
    • Sunday: Closed

    Automated account service is available 24 hours.

    Lincoln Automotive Financial Services can assist with:

    • Loan and lease payments
    • Automatic payments
    • Online account access
    • Statements and payment history
    • Payoff quotes
    • Titles and lien releases
    • Lease maturity
    • Vehicle return
    • Excess mileage or wear charges
    • Payment assistance

    Lincoln Financing Versus Vehicle Customer Service

    Lincoln Automotive Financial Services generally does not decide vehicle warranty claims, retailer service complaints, recalls, Roadside Assistance cases, or mechanical diagnoses.

    The Lincoln Client Relationship Center generally does not control payment posting, account balances, payoff amounts, credit reporting, title release, or lease-end billing.

    Important: Lincoln Automotive Financial Services is an automobile-financing service connected with Ford Motor Credit. It is not Lincoln Financial Group, the unrelated insurance, annuity, and retirement-services company.

    Lincoln Protect Extended Service Plans

    Lincoln Protect is an optional service contract rather than the original New Vehicle Limited Warranty.

    Depending on the selected plan, Lincoln Protect may provide:

    • Coverage for eligible mechanical repairs
    • Coverage for thousands of listed components
    • Plan terms extending as long as ten years or 175,000 miles
    • Rental-vehicle benefits
    • Roadside Assistance
    • Towing assistance
    • Travel-expense benefits
    • Optional key, tire, dent, windshield, and maintenance products

    Lincoln Protect sales information: 1-800-527-9183

    Coverage, deductible, start date, expiration, prior authorization, transferability, cancellation, exclusions, state availability, and claim procedures depend on the signed contract.

    Contact the retailer or plan administrator before authorizing repairs when prior approval is required.

    Lincoln Certified Pre-Owned Coverage

    Lincoln currently offers more than one Certified Pre-Owned tier. Inspection requirements, vehicle eligibility, warranty coverage, deductibles, and benefits differ by certification.

    Lincoln Certified vehicles may include:

    • Comprehensive warranty protection extending to six years or 100,000 miles from the original warranty start date
    • A detailed multipoint inspection
    • Roadside Assistance
    • Vehicle-history review
    • Available extended-service and maintenance plans

    Lincoln Select vehicles use different age, mileage, inspection, and limited-warranty terms.

    Before purchasing, confirm:

    • The certification tier
    • The original warranty start date
    • The current mileage
    • The remaining warranty period
    • Covered components
    • Deductible
    • Roadside Assistance
    • Transferability
    • Return or money-back conditions

    The certificate and purchase documents control.

    Lincoln Replacement Keys and Valet Keys

    For a missing, damaged, or unprogrammed Lincoln key:

    • Contact an authorized Lincoln retailer’s parts department.
    • Ask whether the key blank and programming equipment are still available for the model year.
    • Contact a qualified automotive locksmith experienced with transponder and proximity keys.
    • Have the VIN and proof of vehicle ownership ready.
    • Ask for the key, cutting, programming, and service costs before ordering.

    Older models, including discontinued Town Car, Continental, MKZ, MKS, and other legacy vehicles, may require a special key blank, programming procedure, or replacement module.

    Do not publish a key code, VIN, ownership document, or security information in a public review.

    Lincoln Parts Backorders and Repair Delays

    For an unavailable part or delayed repair:

    1. Ask the retailer for the exact part name and number.
    2. Ask whether the part has been ordered.
    3. Ask whether it is nationally backordered or unavailable only at that retailer.
    4. Ask whether another authorized Lincoln or Ford retailer has inventory.
    5. Request an updated estimated arrival date without treating it as guaranteed.
    6. Ask whether the vehicle is safe to drive.
    7. Ask whether Pickup & Delivery, Mobile Service, loaner, rental, or warranty transportation applies.
    8. Keep every repair order and communication.
    9. Open a Lincoln case if the delay remains unresolved.

    Lincoln may document and review a delay, but parts production, distribution, shipping, retailer scheduling, diagnosis, and warranty authorization may involve separate organizations.

    Lincoln Customer Service Scam Warning

    Fraudsters may impersonate Lincoln, Ford Motor Company, a Lincoln retailer, Lincoln Automotive Financial Services, Lincoln Protect, a recall department, connected-services support, or a Roadside Assistance provider.

    • Verify telephone numbers through Lincoln.com or official vehicle and account documents.
    • Do not provide passwords or one-time verification codes to an unsolicited caller.
    • Do not pay using gift cards or cryptocurrency.
    • Do not give an unsolicited caller remote access to a telephone or computer.
    • Verify unexpected warranty, recall, refund, finance, title, towing, and payoff messages.
    • Confirm an assigned towing provider through the official Lincoln roadside case.
    • Do not publish a complete VIN or precise vehicle location.

    Lincoln Company, Parent, and Leadership Information

    Lincoln is Ford Motor Company’s luxury-vehicle brand. It is not a separately traded public company with an independent corporate headquarters.

    • Consumer brand: Lincoln
    • Parent company: Ford Motor Company
    • Ford Motor Company Chief Executive Officer: James D. Farley Jr.
    • Ford Motor Company Executive Chair: William Clay Ford Jr.

    Ford Motor Company headquarters:
    One American Road
    Dearborn, MI 48126

    Lincoln Client Relationship Center:
    P.O. Box 6248
    Dearborn, MI 48121-6248

    The Ford headquarters and Lincoln mailing address are not Lincoln retailers, repair facilities, parts counters, towing yards, finance-payment locations, vehicle-return centers, or guaranteed walk-in complaint offices.

    For parent-company customer-service information, see Ford customer service, recall, finance, and complaint information.

    For headquarters and corporate-office information, see the exact Lincoln corporate office and headquarters page.

    Lincoln Customer Service Frequently Asked Questions

    What is the Lincoln customer-service phone number?

    Call the Lincoln Client Relationship Center at 1-800-521-4140.

    What are Lincoln customer-service hours?

    The Lincoln Client Relationship Center is available 24 hours a day, 365 days a year.

    Does Lincoln have a customer-service email address?

    Lincoln does not publish one universal email address for ordinary vehicle, retailer, warranty, or roadside complaints. Use the official contact page, support site, live chat, app, telephone number, retailer, or postal address.

    How do I file a complaint with Lincoln?

    Begin with the appropriate retailer manager when the concern is retailer-controlled. If it remains unresolved, call 1-800-521-4140 and ask Lincoln to open a case.

    How do I complain about a Lincoln retailer?

    Contact the sales manager, service manager, parts manager, finance manager, or general manager. Keep all documents and provide the retailer name, dates, mileage, and requested resolution when escalating to Lincoln.

    What is the Lincoln Roadside Assistance number?

    Call 1-800-521-4140. Roadside Assistance is available 24/7/365.

    Does Lincoln provide lifetime Roadside Assistance?

    Original owners of qualifying 2013-and-newer Lincoln vehicles currently receive Roadside Assistance for the lifetime of their ownership experience. The benefit is nontransferable and program terms can change.

    Does a used Lincoln include Roadside Assistance?

    A used Lincoln may remain eligible when it is within six years or 70,000 miles of the original warranty start date. Certified vehicles may have additional program benefits.

    Where will Lincoln tow my vehicle?

    An eligible vehicle may be towed to a preferred authorized Lincoln retailer within the published mileage limit or to the nearest authorized retailer.

    Will Lincoln reimburse a tow I paid for?

    A qualifying self-paid tow may be considered for reimbursement up to $100. Contact Lincoln or an authorized retailer for current instructions and retain the original receipt.

    What is Lincoln Collision Assistance?

    Call 1-800-327-8281 for 24/7 post-accident guidance, collision-facility help, documentation assistance, and transportation support.

    How long is Lincoln’s bumper-to-bumper warranty?

    Lincoln’s bumper-to-bumper New Vehicle Limited Warranty generally lasts four years or 50,000 miles, whichever occurs first.

    How long is Lincoln’s powertrain warranty?

    Lincoln’s powertrain warranty generally lasts six years or 70,000 miles, whichever occurs first.

    How long are Lincoln hybrid components covered?

    Covered hybrid-electric components generally have eight years or 100,000 miles of coverage, whichever occurs first.

    Does Lincoln provide Pickup & Delivery?

    Complimentary Lincoln Pickup & Delivery is generally available for eligible vehicles within the four-year/50,000-mile New Vehicle Limited Warranty, subject to program terms and retailer participation.

    What is the Lincoln Automotive Financial Services number?

    Call 1-888-498-8801. Black Label clients can call 1-888-498-8758.

    Is Lincoln Automotive Financial Services the same as Lincoln Financial Group?

    No. Lincoln Automotive Financial Services handles vehicle financing through the Ford Motor Credit organization. Lincoln Financial Group is an unrelated insurance, annuity, and retirement-services company.

    What is the Lincoln app support number?

    Call 1-844-324-2330 or use Help inside the Lincoln app.

    What is the Lincoln Access Rewards number?

    Call 1-833-385-0520.

    How do I check a Lincoln recall?

    Use Lincoln’s official recall lookup with the VIN. Contact an authorized retailer to schedule an applicable no-charge recall repair.

    Does Lincoln participate in BBB AUTO LINE?

    Yes. Lincoln participates nationally, but eligibility depends on the vehicle, warranty concern, mileage, age, ownership, state, repair history, and filing deadline.

    Who owns Lincoln?

    Lincoln is the luxury-vehicle brand of Ford Motor Company.

    Who is Ford Motor Company’s CEO?

    James D. Farley Jr. is Chief Executive Officer of Ford Motor Company.

    Lincoln Customer Reviews and Complaints

    CustomerServiceNumbers.com currently displays a rating of 3.0 out of 5 stars based on one historical entry.

    The visible entry is dated May 11, 2016. The writer had recently purchased a 2006 Lincoln Town Car and asked where to obtain the chipped valet key referenced in the owner’s manual because local locksmiths did not carry the correct blank.

    The entry does not describe contacting Lincoln customer service, visiting a retailer, receiving a response, paying for a key, resolving the issue, or experiencing a positive or negative service outcome. It should therefore be treated as a historical parts-and-key question rather than evidence of current customer-service performance.

    Related Lincoln, Ford, and Luxury Automotive Customer-Service Pages

    Privacy Warning Before Posting a Lincoln Review

    Do not publish a complete VIN, Lincoln case number, repair-order number, roadside case number, key code, key-cutting information, Lincoln app credentials, Security Package information, precise current vehicle location, license-plate number, Lincoln Automotive Financial Services account number, loan or lease number, payoff quote, title document, payment-card information, driver’s-license details, home address, private telephone number, email address, insurance documents, police-report information, medical information, account password, or verification code.

    Do not post the full names of nonpublic retailer, towing, finance, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Lincoln contact, warranty, Roadside Assistance, recall, finance, connected-service, corporate, and dispute-resolution resources together with the customer reviews visibly published on this website.

    Telephone numbers, support availability, warranty terms, Roadside Assistance, Pickup & Delivery, app features, finance procedures, rewards benefits, extended-service plans, leadership, and company information can change. Verify important instructions through Lincoln, the applicable retailer, vehicle documents, finance provider, insurer, BBB AUTO LINE, or government agency.

    Share Your Lincoln Experience

    Have you contacted Lincoln about a vehicle purchase, retailer, repair, warranty claim, repeated problem, recall, parts delay, Roadside Assistance request, collision, Pickup & Delivery, Lincoln app issue, Access Rewards, Lincoln Protect plan, finance account, replacement key, or unresolved complaint?

    Share the general location, approximate date, Lincoln model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, key, payment, identification, exact-location, insurance, police, or contact information.

    Page Update Note

    This Lincoln customer-service page was researched and updated on July 30, 2026. The update verified Lincoln’s 24-hour Client Relationship Center and Roadside Assistance number, corrected the mailing and headquarters information, added collision, finance, app, rewards, recall, warranty, Pickup & Delivery, Lincoln Protect, Certified Pre-Owned, and dispute-resolution guidance, and clarified the subject of the one visible historical customer entry.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Lincoln, Ford Motor Company, Ford Motor Credit Company LLC, Lincoln Automotive Financial Services, Lincoln Protect, Lincoln Access Rewards, BBB AUTO LINE, any authorized Lincoln retailer, roadside contractor, towing company, lender, insurer, repair facility, government agency, or employee.

    This website cannot access a Lincoln or finance account, approve a repair, determine warranty or Certified Pre-Owned coverage, open a Lincoln case, dispatch Roadside Assistance, schedule Pickup & Delivery, locate a vehicle, complete a recall, issue reimbursement, change a connected-service subscription, release a title, decide a dispute, or submit a complaint on a customer’s behalf.

    Contact details, warranties, roadside benefits, finance procedures, connected services, Pickup & Delivery, service-plan terms, dispute eligibility, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.

  • Lexus Customer Service Phone Number & Warranty Help

    If you need help with a Lexus vehicle, warranty claim, recall, dealer repair, roadside assistance, Lexus app issue, connected services, Digital Key, Lexus Financial account, lease, payment, payoff, protection product, or customer service complaint, start with the correct Lexus support route. Vehicle and finance issues can involve VINs, repair orders, dealer records, loan or lease numbers, recall notices, payment details, and private owner information, so contact Lexus or Lexus Financial Services directly and avoid posting sensitive information online.

    Lexus Customer Service Phone Number and Support

    Lexus lists its Brand Engagement Center phone number as 1-800-255-3987, also written as 1-800-25-LEXUS. Current urgent phone support hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET, and Saturday, 9:00 a.m. to 7:00 p.m. ET.

    Use Lexus Brand Engagement for general owner support, dealer concerns, warranty questions, recall questions, connected services, Digital Key, Lexus app questions, and customer service escalation. Use Lexus Financial Services for loan, lease, payment, payoff, title, protection product, and finance-account questions.

    Lexus Financial Services Customer Service

    Lexus Financial Services handles many Lexus loan, lease, payment, payoff, protection product, and account-management questions separately from Lexus vehicle customer service.

    Choose the Correct Lexus Support Route

    Use the route below that best matches your Lexus issue.

    • General Lexus customer service: Call 1-800-255-3987 or use the Lexus online message form.
    • Roadside assistance: Call 1-800-255-3987 and select Option 1.
    • Safety recall or service campaign: Use the Lexus recall lookup, contact a Lexus dealer, or call Lexus Brand Engagement.
    • Warranty claim or repair dispute: Start with the servicing Lexus dealer, then contact Lexus Brand Engagement if the issue is unresolved.
    • Dealer complaint: Document the dealer, repair order, dates, mileage, and people involved before contacting Lexus.
    • Lexus app, connected services, Remote Connect, or Digital Key: Contact Lexus Brand Engagement and have your VIN, app email, and subscription details ready.
    • Lexus Financial loan or lease issue: Contact Lexus Financial Services at 1-800-874-7050 or log in to LexusFinancial.com.
    • Protection product issue: Use the Lexus Financial number that matches the product, such as VSA, GAP, tire and wheel, key replacement, or excess wear coverage.
    • Corporate-level complaint: Use the Lexus Corporate Office Headquarters link in the related resources section after contacting Lexus Brand Engagement.

    What to Have Ready Before Contacting Lexus

    Having the right details ready can help Lexus, the dealer, Roadside Assistance, connected services, or Lexus Financial Services review your issue faster.

    • Your vehicle identification number, or VIN
    • Vehicle year, model, trim, and mileage
    • Owner name and contact information
    • Lexus dealer name, city, and state
    • Repair order number or service invoice
    • Recall or service campaign number, if available
    • Warranty booklet or maintenance records
    • Photos or videos of the issue, with license plates and private details covered
    • Timeline of dealer visits, repairs, calls, and promised follow-up dates
    • Lexus Brand Engagement case number, if one already exists
    • My Lexus, Lexus app, or connected services account email if relevant
    • Lexus Financial account number only when contacting Lexus Financial Services directly
    • Loan, lease, payoff, title, or protection-product paperwork if relevant to Lexus Financial

    Do not post VINs, license plates, loan numbers, account numbers, repair orders, home addresses, phone numbers, emails, payment details, insurance documents, settlement claim details, or Lexus Financial account information in public reviews.

    Common Reasons Customers Contact Lexus

    • Warranty questions
    • Dealer repair complaints
    • Recall questions
    • Service campaign questions
    • Roadside assistance
    • Engine, transmission, hybrid, EV, battery, brake, tire, suspension, water leak, sunroof, odor, or electrical problems
    • Lexus app issues
    • Remote Connect, Service Connect, Drive Connect, or Safety Connect questions
    • Digital Key support
    • Parts availability or backorder questions
    • Service appointment or dealer communication issues
    • Buyback, lemon-law, or legal-process questions
    • Lexus Financial payment, payoff, title, lease-end, or account questions
    • Protection product claims, such as VSA, GAP, prepaid maintenance, tire and wheel, or key replacement

    Lexus Warranty and Repair Help

    Lexus warranty coverage can depend on the model year, mileage, in-service date, maintenance history, prior repairs, vehicle condition, exclusions, and whether the concern is covered by a Lexus warranty, certified warranty, extended service agreement, recall, service campaign, or dealer repair policy.

    If you have a warranty concern, start with an authorized Lexus dealer. Ask the dealer for a written diagnosis, repair order, warranty decision, parts status, and estimated repair timeline. If the dealer denies warranty coverage or cannot resolve the issue, contact Lexus Brand Engagement with the repair order, mileage, VIN, photos, maintenance records, and a clear timeline.

    Lexus Recalls, Campaigns, and Safety Concerns

    For recalls and service campaigns, check the Lexus recall lookup and contact your preferred Lexus dealer or Lexus Brand Engagement. Recall eligibility can depend on the VIN, vehicle year, model, production details, previous repairs, and campaign status.

    If you believe your vehicle has an urgent safety issue, do not continue driving if it is unsafe. Contact the dealer, Lexus Roadside Assistance, or emergency services when appropriate. Keep copies of recall notices, dealer repair records, towing records, reimbursement documents, and Lexus case numbers.

    Lexus Roadside Assistance

    Lexus Roadside Assistance can be reached at 1-800-255-3987, Option 1. Lexus roadside support may help with certain covered situations such as towing, lockout assistance, flat tires, battery jump-starts, emergency fuel delivery, or other covered roadside events.

    Before calling roadside assistance, move to a safe location if possible. Have your VIN, exact location, phone number, vehicle condition, and destination dealer ready. If you are in immediate danger, call 911 first.

    Lexus Dealer Complaints and Service Escalation

    Many Lexus issues begin at the dealer level, especially repairs, diagnostics, warranty decisions, parts orders, maintenance, recalls, loaner vehicles, courtesy transportation, and service appointment concerns. If your dealer is not responding, ask to speak with the service manager or general manager and request written documentation.

    When escalating to Lexus Brand Engagement, include the dealer name, repair order number, dates, mileage, warranty decision, photos, and what you are asking Lexus to review. Keep the complaint focused on facts, records, and the resolution you want.

    Lexus App, Connected Services, and Digital Key Help

    Lexus app and connected-service issues may involve account login, vehicle pairing, remote start, Remote Connect, Service Connect, Safety Connect, Drive Connect, Digital Key, subscription status, trial expiration, multimedia systems, or data connection issues.

    If a connected-service feature is not working, check whether the feature is supported on your vehicle, whether the subscription or trial is active, whether the vehicle has coverage, whether the app is updated, and whether your VIN is correctly linked to your Lexus account. Lexus says Digital Key support should be handled through the Lexus Brand Engagement Center at 1-800-255-3987.

    Lexus Financial, Lease, Payment, Payoff, and Title Help

    Lexus Financial Services handles many Lexus loan and lease questions separately from Lexus vehicle customer service. For payment, payoff, title, lease-end, due-date, AutoPay, account login, statement, protection product, repossession, or finance-account questions, use LexusFinancial.com or call 1-800-874-7050.

    If your issue involves a Vehicle Service Agreement, prepaid maintenance, GAP, Excess Wear and Use, Tire & Wheel Protection, key replacement, or credit life/disability insurance, use the matching Lexus Financial or protection-product number listed above. Do not send finance account details through a general public review.

    Recall Reimbursement and Safety-Campaign Documentation

    If you are seeking reimbursement for a safety recall or service campaign repair, gather the repair invoice, proof of payment, VIN, owner name, mileage, dealer or repair facility information, and any Lexus recall notice. Lexus support may ask for documents through the online contact route, by fax, or by mail depending on the case.

    Keep copies of every document you send. Reimbursement eligibility can depend on the campaign, repair date, proof of payment, parts used, and whether the repair matches the recall or campaign rules.

    Lexus Scam and Vehicle Support Warnings

    Be careful with fake Lexus recall notices, fake warranty calls, fake Lexus app emails, fake payment texts, fake payoff instructions, fake roadside assistance numbers, and lookalike websites. Scammers may try to steal payment details, VINs, Lexus Financial account information, login credentials, or personal documents.

    • Use Lexus.com, LexusFinancial.com, or the verified phone numbers listed above.
    • Do not click suspicious recall, settlement, payment, title, towing, or account-lock links.
    • Do not share verification codes, Lexus app passwords, Lexus Financial passwords, full account numbers, or Social Security numbers with unknown callers.
    • Confirm payoff, title, repossession, and payment instructions directly through Lexus Financial Services.
    • Be cautious of fake mechanics or tow companies claiming to be sent by Lexus without confirmation.
    • If you entered payment or finance information on a suspicious website, contact your bank or Lexus Financial immediately.

    How to Escalate a Lexus Complaint

    If the dealer or first support route does not resolve your issue, contact Lexus Brand Engagement at 1-800-255-3987 or use the Lexus online message form. Ask for a case number and keep all communication organized.

    For warranty, repair, recall, or dealer complaints, include the VIN, mileage, dealer name, repair order, photos, diagnostic results, maintenance records, and the specific resolution you are requesting. For finance complaints, contact Lexus Financial Services and keep payment confirmations, title documents, payoff quotes, account notices, and correspondence.

    If the issue needs corporate-level review, you may also use the Lexus Corporate Office Headquarters page linked below for headquarters and escalation information.

    Lexus Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows a 2.3 out of 5-star rating for Lexus based on 3 published reviews. The visible reviews are older and include concerns about an RX350 air-conditioning odor issue, an expensive brake actuator repair after warranty, and a Lexus RX recall question.

    When leaving a review, describe the issue, dealer or support route used, how long it took, whether Lexus resolved the problem, and what other owners should know. Do not post VINs, license plates, loan numbers, repair orders, home addresses, phone numbers, emails, payment details, settlement documents, or photos that reveal private information.

    Related Luxury Auto Customer Service Pages

    Lexus Customer Service FAQs

    What is the Lexus customer service phone number?

    The Lexus customer service phone number is 1-800-255-3987, also written as 1-800-25-LEXUS.

    What are Lexus customer service hours?

    Lexus lists urgent Brand Engagement Center phone hours as Monday through Friday, 8:00 a.m. to 8:00 p.m. ET, and Saturday, 9:00 a.m. to 7:00 p.m. ET.

    What is the Lexus Roadside Assistance number?

    Lexus Roadside Assistance can be reached at 1-800-255-3987. Select Option 1 for Roadside Assistance.

    How do I contact Lexus about a recall?

    Use the Lexus recall lookup at Lexus.com/recall, contact your preferred Lexus dealer, or call Lexus Brand Engagement at 1-800-255-3987.

    How do I contact Lexus about a warranty problem?

    Start with an authorized Lexus dealer and ask for a written diagnosis or repair order. If the issue is not resolved, contact Lexus Brand Engagement with the VIN, mileage, repair order, dealer details, and case history.

    What is Lexus Financial Services customer service?

    Lexus Financial Services customer service can be reached at 1-800-874-7050, Monday through Friday, 8 a.m. to 5 p.m. local time.

    Who handles Lexus Digital Key support?

    Lexus says Digital Key support should be handled by the Lexus Brand Engagement Center at 1-800-255-3987.

    Where is Lexus headquartered in the U.S.?

    Lexus is part of Toyota Motor North America, which is headquartered at 6565 Headquarters Drive, Plano, TX 75024. COH lists the Lexus head office phone as 1-469-292-4000.

    Does CustomerServiceNumbers.com handle Lexus repair claims?

    No. CustomerServiceNumbers.com is not affiliated with Lexus and cannot open warranty claims, repair claims, roadside cases, recall cases, finance disputes, or connected-service cases. Contact Lexus, Lexus Financial Services, or an authorized Lexus dealer directly.

    Page Update Note

    This Lexus customer service page was updated on June 27, 2026, to reflect current Lexus Brand Engagement phone details, updated support hours, Roadside Assistance, recall guidance, warranty and dealer escalation, Lexus app and Digital Key support, Lexus Financial Services routing, scam warnings, COH link information, and live CSN review information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Lexus, Toyota Motor North America, Toyota Motor Sales, U.S.A., Toyota Motor Credit Corporation, Lexus Financial Services, Lexus.com, LexusFinancial.com, any Lexus dealer, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For warranty claims, recalls, dealer service, roadside assistance, finance issues, lease questions, title problems, payment disputes, settlement claims, app issues, connected services, or legal matters, always verify details directly with Lexus, Lexus Financial Services, an authorized Lexus dealer, your lender, your insurer, or the appropriate professional before taking action.

    Share Your Lexus Customer Service Experience

    Have you contacted Lexus about a vehicle repair, recall, warranty claim, dealer complaint, roadside assistance, Lexus app issue, connected services, Digital Key, Lexus Financial payment, lease, payoff, title, protection product, settlement claim, or unresolved support issue? Share your experience below to help other Lexus owners.

    Privacy reminder: Do not post your VIN, license plate, home address, phone number, email address, repair order, loan number, account number, payment information, title paperwork, insurance documents, settlement claim details, or photos that reveal private vehicle or personal information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Lexus, Toyota Motor North America, Toyota Motor Sales, U.S.A., Toyota Motor Credit Corporation, Lexus Financial Services, Lexus.com, LexusFinancial.com, any Lexus dealer, or any Lexus roadside assistance provider. This page is for informational and consumer-review purposes only. Phone numbers, support routes, warranty rules, recall procedures, finance policies, lease terms, dealer practices, app features, connected-service terms, settlement processes, and website links can change. Always confirm important details directly with Lexus, Lexus Financial Services, or an authorized Lexus dealer before taking action.

  • Jaguar Customer Service, Phone Number, Complaints, and Reviews

    Jaguar customer service can assist with vehicle questions, authorized-retailer complaints, warranty repairs, recalls, Jaguar EliteCare, Roadside Assistance, InControl, Certified Pre-Owned coverage, parts delays, and unresolved ownership concerns. Jaguar Financial Group separately handles eligible finance and lease accounts.

    How to Contact Jaguar Customer Service

    Jaguar Customer Service Hours

    Jaguar’s current U.S. contact page does not publish one general operating schedule for every Customer Relationship Center inquiry. Department and callback availability may vary.

    Jaguar Roadside Assistance is available 24 hours a day, seven days a week, 365 days a year.

    The official online contact form is intended for non-emergency questions and written follow-up. Do not rely on the form when a Jaguar is disabled, involved in an accident, or stopped in an unsafe location.

    Jaguar Mailing and Corporate Address

    Jaguar Land Rover North America, LLC
    100 Jaguar Land Rover Way
    Mahwah, NJ 07495

    This location is not an authorized Jaguar Retailer, service department, repair shop, parts counter, towing destination, vehicle-return facility, or guaranteed walk-in complaint office.

    Use the address or delivery method specified in the applicable warranty booklet, finance agreement, service-protection contract, dispute instructions, recall notice, or legal document for payments, claims, formal notices, and time-sensitive correspondence.

    Which Jaguar Support Route Should You Use?

    • General vehicle or ownership question: Call 1-800-452-4827 and select Option 9.
    • Active breakdown, tow, flat tire, lockout, or accident: Call 1-800-452-4827 for Roadside Assistance.
    • Retailer sales, trade-in, lease, service, or repair complaint: Begin with the department manager or retailer general manager.
    • Warranty disagreement or repeated repair: Begin with an authorized Jaguar Retailer and then open a Jaguar Customer Relationship Center case.
    • Recall or safety campaign: Check the VIN and schedule service with an authorized Jaguar Retailer.
    • Suspected vehicle safety defect: Contact Jaguar and consider reporting the concern to NHTSA.
    • InControl or Jaguar Remote problem: Call 1-877-240-8409.
    • Stolen vehicle: Contact police first, obtain a police-report number, and then use the InControl app’s stolen-vehicle support route.
    • Finance payment, payoff, title, lien, or lease-end issue: Use Jaguar Financial Group or the lender identified on the account documents.
    • Certified Pre-Owned concern: Contact the selling or servicing authorized Jaguar Retailer with the CPO documents.
    • Vehicle Service Protection claim: Contact the selling retailer or plan administrator before authorizing repairs when prior approval is required.
    • Collision or insurance claim: Contact the insurer and an appropriate collision-repair facility.

    What to Have Ready Before Contacting Jaguar

    • Vehicle identification number, or VIN
    • Jaguar model, model year, trim, and mileage
    • Purchase or lease date
    • Selling and servicing Jaguar Retailer
    • Repair-order and invoice numbers
    • Dates and mileage for each repair attempt
    • Diagnostic codes, warning messages, photographs, or videos
    • Warranty, recall, Certified Pre-Owned, or protection-plan documents
    • Roadside Assistance or Jaguar customer-service case number
    • InControl account email and exact error message when applicable
    • Finance or lease account information when contacting the finance provider
    • A concise timeline of the issue
    • The resolution being requested

    Provide a complete VIN only through a secure official Jaguar, retailer, finance, insurer, roadside, or government channel. Do not publish it in a public review.

    How to File a Jaguar Complaint

    Step 1: Contact the Department Closest to the Problem

    • Contact the sales manager for a purchase, trade-in, deposit, delivery, or sales-representation complaint.
    • Contact the finance manager for retailer financing, optional products, or contract questions.
    • Contact the service manager for repairs, diagnosis, maintenance, or warranty concerns.
    • Contact the parts manager for an incorrect, damaged, unavailable, or backordered part.
    • Contact the retailer general manager when the department manager cannot resolve the issue.

    Step 2: Open a Jaguar Customer-Service Case

    Call 1-800-452-4827, select Option 9, and ask the Customer Relationship Center to open a case.

    Provide:

    • The VIN and current mileage
    • The retailer’s complete name and location
    • The purchase, service, or repair dates
    • Repair orders, invoices, estimates, and warranty documents
    • A factual timeline of previous contacts
    • The specific resolution requested

    Record the Jaguar case number, representative information, expected response date, and documents requested.

    Step 3: Follow Up Through the Existing Case

    Use the existing case number rather than repeatedly opening new cases. Ask whether the matter can be reviewed by an appropriate customer-relations, technical, warranty, regional, or retailer-support specialist.

    Request important warranty, reimbursement, goodwill, rental, or repair decisions in writing whenever possible.

    Step 4: Review Independent Dispute Resolution

    Jaguar participates in BBB AUTO LINE for qualifying unresolved warranty disputes.

    Eligibility can depend on the vehicle, warranty, mileage, state, problem, repair history, and prior contacts with Jaguar. Filing a complaint does not guarantee arbitration, repurchase, replacement, reimbursement, or another remedy.

    How to Complain About a Jaguar Retailer

    Authorized Jaguar Retailers generally handle:

    • New and used vehicle sales
    • Trade-ins and deposits
    • Retailer financing paperwork
    • Vehicle delivery and condition
    • Service appointments
    • Vehicle diagnosis
    • Warranty-repair submissions
    • Recall repairs
    • Parts orders
    • Loaner and rental arrangements
    • Certified Pre-Owned inspections and sales
    • Retailer-specific fees and communication

    For an unresolved retailer concern:

    1. Ask for the manager of the department involved.
    2. Request the retailer’s diagnosis or decision in writing.
    3. Keep every sales document, repair order, estimate, invoice, and message.
    4. Ask for the retailer’s general manager when the department manager cannot resolve the concern.
    5. Contact Jaguar and request a national case number.
    6. Provide the retailer name, dates, mileage, documentation, and requested resolution.

    Jaguar may document and review a retailer complaint, but it may not directly control every decision made by a separately operated retailer.

    Jaguar EliteCare Warranty and Ownership Coverage

    Jaguar currently describes Jaguar EliteCare as a five-year/60,000-mile package for qualifying new vehicles, whichever limit occurs first.

    Jaguar EliteCare can include:

    • New Vehicle Limited Warranty
    • Complimentary scheduled maintenance
    • Roadside Assistance
    • Eligible Jaguar InControl Remote & Protect service

    The Passport to Service and warranty documents supplied with the vehicle control the exact coverage, exclusions, start date, mileage limit, maintenance requirements, and available remedies.

    Jaguar Scheduled Maintenance

    Complimentary scheduled maintenance under Jaguar EliteCare generally requires the vehicle to be taken to an authorized Jaguar Retailer within one month or 1,000 miles of the scheduled interval.

    A missed interval may not be available later. Normal wear items such as brake pads and windshield wiper blades are not automatically included.

    Extra maintenance requested more frequently than Jaguar’s required schedule may be customer-paid.

    Is Jaguar Warranty Coverage Transferable?

    Jaguar states that its New Vehicle Limited Warranty remains transferable to a subsequent owner during the remaining coverage period, subject to the applicable terms.

    The next owner should confirm the original in-service date, mileage, maintenance history, remaining warranty, and any transferred service or connected-vehicle benefits.

    What a Jaguar Warranty May Not Cover

    Depending on the vehicle and warranty, exclusions may include:

    • Routine maintenance outside the included program
    • Normal wear
    • Brake pads, wiper blades, and other wear items
    • Tires covered by their manufacturer
    • Collision or environmental damage
    • Improper maintenance
    • Improper or unauthorized repairs
    • Vehicle abuse, misuse, or racing
    • Unauthorized modifications or tuning
    • Incorrect fuel or contaminated fluids
    • Damage caused by an outside influence
    • Repairs after the applicable coverage period

    Ask the retailer to identify the diagnosis and exact warranty provision supporting an approval or denial.

    Repeated Jaguar Repairs and Warranty Disputes

    When a vehicle problem continues after one or more repair attempts:

    1. Return to an authorized Jaguar Retailer when the vehicle can be operated safely.
    2. Make sure the repair order accurately records every symptom.
    3. Keep repair orders even when the retailer cannot reproduce the concern.
    4. Record the date, mileage, warning messages, and days out of service.
    5. Save photographs, videos, diagnostic reports, and communications.
    6. Ask the service manager for the diagnosis and next repair plan.
    7. Open or update a Jaguar Customer Relationship Center case.
    8. Ask whether a technical or regional review is available.
    9. Request the warranty decision in writing.
    10. Review BBB AUTO LINE and applicable state consumer remedies if the concern remains unresolved.

    Lemon-law and warranty-dispute requirements vary by state. CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for replacement, repurchase, arbitration, reimbursement, or another legal remedy.

    Jaguar Approved Certified Pre-Owned Coverage

    A qualifying Jaguar Approved Certified Pre-Owned vehicle receives one of the following limited-warranty options:

    • One year with unlimited mileage
    • Two years or 100,000 miles, whichever occurs first

    The CPO limited warranty and Roadside Assistance generally begin when the Jaguar New Vehicle Limited Warranty expires.

    Current program benefits can include:

    • A 165-point inspection
    • Jaguar-trained technicians
    • Jaguar Genuine Parts
    • Roadside Assistance during the CPO warranty period
    • No deductible for warrantable CPO repairs
    • Transferability subject to program terms

    Review the CPO purchase documents for the exact option, starting date, mileage limit, exclusions, ownership-transfer conditions, and remaining new-vehicle coverage.

    Jaguar I-PACE Battery and EV Support

    Jaguar currently describes the applicable I-PACE high-voltage battery warranty as eight years or 100,000 miles, whichever occurs first.

    During the applicable term, Jaguar states that battery state of health falling below 70% may qualify for coverage, subject to the vehicle-specific warranty terms and diagnosis.

    For an I-PACE concern, document:

    • Displayed range and charge level
    • Charging-station information
    • Dashboard and app warnings
    • Recent charging history
    • Software-update status
    • Outside temperature and operating conditions
    • Retailer diagnostic results

    Contact emergency services when an EV is involved in a fire, severe collision, flooding, visible battery damage, smoke, or another immediate high-voltage hazard.

    Jaguar Vehicle Service Protection

    Jaguar Vehicle Service Protection is an optional service agreement rather than coverage automatically included with every vehicle.

    Current options may provide mechanical-repair protection for up to seven years or 120,000 miles and can include:

    • Coverage for eligible mechanical failures
    • Jaguar or approved replacement parts
    • 24-hour Roadside Assistance
    • Towing reimbursement after a covered breakdown
    • Rental-car reimbursement subject to plan limits

    Coverage can run concurrently with the factory warranty. Eligibility, deductible, covered components, prior authorization, cancellation, transferability, state provisions, and exclusions are controlled by the signed agreement.

    Contact the retailer or plan administrator before authorizing repairs when the agreement requires prior approval.

    Jaguar Recall and Safety Campaign Help

    Use Jaguar’s official recall tool and enter the complete VIN.

    The online tool currently provides information for recalls issued during the past 15 years and for vehicles from model year 1995 onward. For an older vehicle, call 1-800-452-4827.

    Problems Scheduling a Recall

    • Confirm that the VIN shows an open recall.
    • Ask whether the required part is available.
    • Ask whether another authorized Jaguar Retailer can complete the repair sooner.
    • Ask whether Jaguar has issued an interim safety instruction.
    • Keep the recall notice and appointment records.
    • Open a Jaguar customer-service case if the delay remains unresolved.

    Reporting a Suspected Safety Defect

    Contact Jaguar and consider filing a report with the National Highway Traffic Safety Administration.

    Stop driving and contact emergency or roadside services when a vehicle appears unsafe to operate.

    Jaguar Roadside Assistance

    Call 1-800-452-4827 for Jaguar Roadside Assistance.

    The Operations Center is available 24 hours a day, seven days a week, 365 days a year.

    When calling, have ready:

    • Your name
    • The vehicle’s exact location
    • The registration number or VIN
    • A short description of the incident
    • A safe callback telephone number
    • Accident and other-party information when applicable

    Jaguar generally transports an eligible disabled vehicle to an authorized Jaguar Retailer.

    If the vehicle cannot be repaired promptly, Jaguar may arrange onward travel. When an eligible incident occurs more than 50 miles from home, limited hotel and alternative-transportation assistance may apply. Financial and program limits apply, so confirm authorization before incurring expenses.

    Roadside service may remain available after the factory warranty expires, but the customer may be charged.

    What to Do If Roadside Assistance Does Not Arrive

    1. Call 1-800-452-4827 again.
    2. Provide the existing roadside case number.
    3. Ask whether the provider accepted the assignment.
    4. Confirm the callback number and location supplied to the provider.
    5. Request the provider’s name and updated arrival estimate.
    6. Ask for reassignment if the provider cannot respond.
    7. Tell the advisor again if the vehicle is in an unsafe location.
    8. Keep call times, messages, receipts, and towing records.

    Call police, highway patrol, or emergency services when the vehicle creates a traffic hazard or occupants cannot remain safely at the location.

    Jaguar InControl and Remote App Support

    Call 1-877-240-8409 for Jaguar InControl support.

    Depending on the model, equipment, account, connectivity, trial, and subscription, InControl features may include:

    • Remote vehicle status
    • Remote climate functions
    • Remote locking and unlocking
    • Roadside Assistance calling
    • Emergency calling
    • Vehicle security alerts
    • Stolen Vehicle Locator
    • Navigation and infotainment services

    Before contacting support, record:

    • The account email
    • The VIN
    • The vehicle model and year
    • The app and operating-system versions
    • The exact error message
    • The feature that is unavailable
    • Whether the vehicle was recently purchased or transferred
    • Whether the service trial or subscription appears active

    Jaguar Stolen Vehicle Locator

    If a Jaguar is stolen:

    1. Contact police and file a police report.
    2. Open the Assistance section of the InControl Remote app.
    3. Contact the Stolen Vehicle Monitoring Center.
    4. Provide the police-report number.
    5. Allow the monitoring center to work directly with police.

    Jaguar states that the vehicle location is supplied to police rather than directly to the customer. Remote-app functions may be disabled while an active stolen-vehicle case is being handled.

    Do not attempt to recover a stolen vehicle personally.

    Jaguar Financial Group Support

    Jaguar Financial Group provides Jaguar-branded finance and lease account services through JPMorgan Chase Bank, N.A.

    Use the finance account provider for:

    • Loan and lease payments
    • Automatic payments
    • Account access
    • Statements and payment history
    • Payoff quotes
    • Titles and lien releases
    • Lease extensions
    • Lease maturity and vehicle return
    • Excess mileage or wear questions

    For questions specifically involving automatic payments or an eligible one-time lease extension, Jaguar Financial Group currently publishes 1-877-370-3506.

    Use the telephone number and instructions shown in the finance agreement, monthly statement, online account, payoff letter, or lease-end notice for other account-specific matters.

    Jaguar customer service generally does not control finance balances, payment posting, credit reporting, payoff amounts, title release, or lease-end billing. Jaguar Financial Group generally does not decide vehicle warranty claims, retailer service complaints, recalls, or Roadside Assistance cases.

    Jaguar Parts and Repair Delays

    For an unavailable part or delayed repair:

    1. Ask the retailer for the exact part name and part number.
    2. Ask whether the part has been ordered.
    3. Ask whether it is nationally backordered or unavailable only at that retailer.
    4. Ask whether another authorized Jaguar Retailer has inventory.
    5. Request an updated estimated arrival date without treating it as guaranteed.
    6. Ask whether the vehicle is safe to drive.
    7. Ask whether warranty transportation or another assistance program applies.
    8. Keep every repair order and communication.
    9. Open a Jaguar customer-service case when the delay remains unresolved.

    Jaguar may document and review a delay, but parts production, international shipping, distribution, retailer scheduling, diagnosis, and warranty authorization may involve separate organizations.

    Jaguar Collision and Insurance Support

    A collision concern can involve the insurer, police, towing provider, body shop, authorized collision facility, retailer, and Jaguar.

    After an accident:

    1. Call emergency services when anyone is injured or the scene is unsafe.
    2. Follow police instructions.
    3. Contact the automobile insurer.
    4. Call Jaguar Roadside Assistance when the vehicle needs towing.
    5. Photograph the vehicles and scene when it is safe.
    6. Keep the police-report, towing, storage, repair, and insurance records.
    7. Ask whether a Jaguar Authorized Collision Repair Facility is available.

    Do not assume that the New Vehicle Limited Warranty pays for collision damage, insurance deductibles, impound charges, storage, rental transportation, or every accident-related tow.

    Jaguar Customer Service Scam Warning

    Fraudsters may impersonate Jaguar, JLR, a retailer, Jaguar Financial Group, InControl, a warranty administrator, recall team, or Roadside Assistance provider.

    • Verify telephone numbers through JaguarUSA.com or official vehicle and account documents.
    • Do not provide passwords or one-time verification codes to an unsolicited caller.
    • Do not pay using gift cards or cryptocurrency.
    • Do not give an unsolicited caller remote access to a telephone or computer.
    • Verify unexpected warranty, recall, finance, refund, title, and towing messages.
    • Confirm an assigned towing provider through the official Jaguar roadside case.
    • Do not publish the complete VIN or precise vehicle location.

    Jaguar Company, Parent, and Leadership Information

    Jaguar is one of JLR’s vehicle brands. U.S. customer and retailer operations are associated with Jaguar Land Rover North America, LLC.

    • Consumer brand: Jaguar
    • U.S. organization: Jaguar Land Rover North America, LLC
    • Global company: Jaguar Land Rover Automotive PLC, commonly branded as JLR
    • Parent organization: JLR is part of Tata Motors
    • JLR Chief Executive Officer: PB Balaji

    U.S. office:
    Jaguar Land Rover North America, LLC
    100 Jaguar Land Rover Way
    Mahwah, NJ 07495

    The Mahwah office is not an authorized Jaguar Retailer, repair facility, parts counter, towing yard, vehicle-return location, or guaranteed walk-in complaint office.

    For additional headquarters and corporate complaint information, see the exact Jaguar corporate office and headquarters page.

    Jaguar Customer Service Frequently Asked Questions

    What is the Jaguar customer-service phone number?

    Call 1-800-4-JAGUAR or 1-800-452-4827 and select Option 9 for customer service.

    What are Jaguar customer-service hours?

    Jaguar’s current U.S. contact page does not publish one unified Customer Relationship Center schedule. Roadside Assistance is available 24 hours a day, 365 days a year.

    Does Jaguar have an email address for customer service?

    Jaguar directs customers to its official online contact form rather than publishing one universal email address for ordinary vehicle, retailer, and warranty complaints.

    How do I file a complaint with Jaguar?

    Begin with the appropriate authorized-retailer manager when the issue is retailer-controlled. If it remains unresolved, call 1-800-452-4827, select Option 9, and ask Jaguar to open a case.

    How do I complain about a Jaguar Retailer?

    Contact the sales manager, service manager, parts manager, finance manager, or general manager. Keep all documents and provide the retailer name, dates, mileage, and requested resolution when escalating to Jaguar.

    What is the Jaguar Roadside Assistance number?

    Call 1-800-452-4827. Roadside Assistance is available 24/7/365.

    How long is Jaguar’s new-vehicle warranty?

    Jaguar EliteCare currently includes New Vehicle Limited Warranty coverage for five years or 60,000 miles, whichever occurs first. The Passport to Service controls the exact terms.

    Does Jaguar include scheduled maintenance?

    Qualifying new Jaguar vehicles receive scheduled maintenance under Jaguar EliteCare for five years or 60,000 miles. Service generally must be completed within one month or 1,000 miles of the listed interval.

    How long is Jaguar Roadside Assistance included?

    Jaguar EliteCare generally includes Roadside Assistance for five years or 60,000 miles. Assistance may remain available after coverage expires for a charge.

    What is the Jaguar I-PACE battery warranty?

    Jaguar currently describes I-PACE battery coverage as eight years or 100,000 miles, including a battery state-of-health provision below 70%, subject to the specific warranty.

    What is Jaguar Certified Pre-Owned warranty coverage?

    A qualifying Jaguar Approved Certified Pre-Owned vehicle receives either one year with unlimited mileage or two years/100,000 miles, whichever applicable limit occurs first.

    Does Jaguar CPO coverage have a deductible?

    Jaguar currently states that warrantable repairs under its Approved Certified Pre-Owned limited warranty have no deductible.

    What is Jaguar InControl Support’s phone number?

    Call 1-877-240-8409.

    What should I do if my Jaguar is stolen?

    Contact police first and obtain a police-report number. Then contact the Stolen Vehicle Monitoring Center through the InControl Remote app. Do not attempt to recover the vehicle yourself.

    How do I check for a Jaguar recall?

    Use Jaguar’s official recall lookup and enter the VIN. For an older vehicle outside the tool’s coverage, call 1-800-452-4827.

    How do I report a Jaguar safety problem?

    Contact Jaguar and consider reporting the issue to NHTSA at 1-888-327-4236.

    Does Jaguar participate in BBB AUTO LINE?

    Yes. Jaguar is listed as a participating manufacturer, but eligibility depends on the vehicle, warranty problem, mileage, state, and other program requirements.

    Who handles Jaguar financing?

    Jaguar Financial Group provides Jaguar-branded financing and leasing services through JPMorgan Chase Bank, N.A. Use the lender and contact details shown in the account documents.

    Where is Jaguar’s U.S. office?

    Jaguar Land Rover North America, LLC is located at 100 Jaguar Land Rover Way, Mahwah, New Jersey 07495.

    Who owns Jaguar?

    Jaguar is a JLR brand. JLR is part of Tata Motors.

    Who is JLR’s CEO?

    PB Balaji is Chief Executive Officer of JLR.

    Jaguar Customer Reviews and Complaints

    CustomerServiceNumbers.com currently displays no published Jaguar customer reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Future reviews may describe a genuine firsthand experience involving:

    • A Jaguar purchase, lease, or trade-in
    • Retailer sales or financing representations
    • Vehicle diagnosis or repairs
    • Jaguar EliteCare
    • Scheduled maintenance
    • Warranty coverage
    • Repeated repair attempts
    • Certified Pre-Owned coverage
    • Parts delays
    • Recall scheduling
    • Roadside Assistance
    • InControl or the Jaguar Remote app
    • Jaguar Financial Group
    • Vehicle Service Protection
    • I-PACE battery or charging support
    • Complaint escalation

    A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every Jaguar vehicle, retailer, employee, warranty claim, repair, roadside request, connected service, or finance account.

    Related Luxury Automotive Customer-Service Pages

    Privacy Warning Before Posting a Jaguar Review

    Do not publish a complete VIN, Jaguar case number, repair-order number, Roadside Assistance case number, InControl credentials, Stolen Vehicle Locator information, precise current vehicle location, license-plate number, Jaguar Financial Group account number, loan or lease number, payoff quote, title documents, payment-card information, driver’s-license details, home address, private telephone number, email address, insurance documents, police-report number, medical information, account password, or verification code.

    Do not post the full names of nonpublic retailer, towing, finance, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Jaguar contact, retailer, warranty, Roadside Assistance, recall, InControl, finance, corporate, and leadership resources together with the customer reviews visibly published on this website.

    Telephone numbers, support availability, warranty terms, maintenance benefits, Roadside Assistance, CPO coverage, InControl services, finance procedures, dispute programs, leadership, and company information can change. Verify important instructions through Jaguar, the applicable authorized Retailer, vehicle documents, InControl account, finance provider, insurer, or government agency.

    Share Your Jaguar Experience

    Have you contacted Jaguar about a vehicle purchase, retailer, repair, warranty claim, repeated problem, recall, parts delay, Roadside Assistance request, InControl issue, I-PACE battery, Certified Pre-Owned coverage, Vehicle Service Protection, finance account, or unresolved complaint?

    Share the general location, approximate date, Jaguar model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, payment, identification, exact-location, police, insurance, or contact information.

    Page Update Note

    This Jaguar customer-service page was researched and updated on July 30, 2026. The update verified the Customer Relationship Center and Roadside Assistance number, Mahwah address, official contact form, EliteCare warranty and maintenance terms, Certified Pre-Owned benefits, InControl support, recall resources, finance routing, independent dispute program, corporate structure, leadership information, related customer-service links, and the current status of the customer-review section.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Jaguar, Jaguar Land Rover North America, LLC, Jaguar Land Rover Automotive PLC, JLR, Tata Motors, Jaguar Financial Group, JPMorgan Chase Bank, N.A., Jaguar InControl, BBB AUTO LINE, any authorized Jaguar Retailer, roadside contractor, towing company, lender, insurer, repair facility, government agency, or employee.

    This website cannot access a Jaguar or finance account, approve a repair, determine warranty or CPO coverage, open a Jaguar case, dispatch Roadside Assistance, locate a vehicle, complete a recall, issue reimbursement, change an InControl subscription, release a title, decide a dispute, or submit a complaint on a customer’s behalf.

    Contact details, warranties, maintenance programs, Roadside Assistance, CPO terms, InControl features, finance procedures, dispute eligibility, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.

  • GMC Customer Service, Phone Number, Complaints, and Reviews

    GMC customer service can assist with vehicle questions, dealership complaints, warranty repairs, recalls, parts delays, vehicle orders, Roadside Assistance, OnStar, the myGMC app, GMC Protection Plans, EV support, and unresolved ownership concerns. GM Financial separately handles eligible loans, leases, payments, payoff requests, titles, and finance-account questions.

    How to Contact GMC Customer Service

    GMC Customer Service Hours

    GMC currently lists the following General Assistance hours:

    • Monday–Saturday: 8:00 a.m.–9:00 p.m. Eastern Time
    • Sunday: Closed

    GMC Roadside Assistance and GMC EV Roadside Assistance are available 24 hours a day, 365 days a year. GM Financial, OnStar, dealerships, warranty support, Protection Plan administrators, and other specialized departments have separate hours.

    GMC also provides live chat and an online support-request form. GMC states that an advisor generally responds to an online request within one business day. Do not rely on the form for an active roadside emergency.

    GMC Customer Assistance Mailing Address

    GMC Customer Assistance Center
    P.O. Box 33172
    Detroit, MI 48232-5172

    This is GMC’s published mailing address for comments, questions, and customer concerns. It is not GMC’s physical headquarters, a dealership, a repair shop, a vehicle-return location, or a roadside-dispatch facility.

    Use the delivery address or procedure specified in the applicable warranty booklet, finance agreement, Protection Plan contract, dispute instructions, recall notice, or legal document for payments, claims, formal notices, and time-sensitive correspondence.

    Which GMC Support Route Should You Use?

    • General vehicle, account, shopping, or customer-service question: Call 1-800-462-8782.
    • Dealership sales or trade-in complaint: Contact the sales manager or dealer general manager.
    • Repair, service, or warranty complaint: Contact the service manager and then GMC Customer Assistance if the concern remains unresolved.
    • Continuing warranty, repair, or lemon-law-style concern: Call 1-866-636-2273.
    • Gasoline or diesel GMC breakdown: Call 1-888-881-3302.
    • GMC electric-vehicle roadside issue: Call 1-844-515-1418.
    • GMC EV ownership or charging question: Call 1-833-463-8462.
    • OnStar plan, connected service, emergency feature, or subscription: Call 1-888-466-7827.
    • GM Financial loan, lease, payment, payoff, title, or lease-end matter: Call 1-800-284-2271.
    • GMC Protection Plan, Tire and Wheel, GAP, or prepaid-maintenance claim: Call 1-833-959-0103.
    • Safety recall or service campaign: Check the VIN through the official recall tool and contact GMC or an authorized dealer.
    • Suspected vehicle safety defect: Contact GMC and consider reporting it to NHTSA.

    What to Have Ready Before Contacting GMC

    • Complete vehicle identification number, or VIN
    • GMC model, model year, trim, engine, and mileage
    • Purchase or lease date
    • Dealership name and location
    • Vehicle-order number when applicable
    • Repair-order and invoice numbers
    • Dates and mileage for each repair attempt
    • Dashboard warning lights and diagnostic codes
    • Warranty, recall, Protection Plan, roadside, or GMC case number
    • Photographs, videos, estimates, and written communications
    • Towing, rental, hotel, or other receipts when requesting reimbursement
    • A concise timeline of the issue
    • The specific resolution requested

    Provide the complete VIN only through a secure official GMC, GM, dealership, lender, insurer, roadside, or government channel. Do not publish it in a public review.

    How to File a GMC Complaint

    Step 1: Contact the Department Closest to the Problem

    • Contact the sales manager for a purchase, vehicle-order, pricing, trade-in, or advertising complaint.
    • Contact the finance manager for dealer financing, optional products, or contract questions.
    • Contact the service manager for a repair, diagnosis, warranty, or maintenance concern.
    • Contact the parts manager for an incorrect, damaged, unavailable, or backordered part.
    • Contact the dealer owner or general manager when the department manager cannot resolve the issue.

    Step 2: Open a GMC Customer Assistance Case

    Call 1-800-462-8782 and ask that a formal GMC case be opened.

    Provide:

    • The VIN and current mileage
    • The dealer’s complete name and location
    • The date of sale or service
    • Repair orders, purchase documents, or recall information
    • A factual timeline of previous contacts
    • The resolution requested

    Write down the GMC case number, representative information, expected response date, and documents requested.

    Step 3: Use GM Warranty, Repair, and Lemon Law Help

    For an ongoing warranty concern or difficulty getting a GMC repaired, call 1-866-636-2273.

    Current published support hours are Monday through Saturday from 8:00 a.m. to 9:00 p.m. Eastern Time. GM also offers online messaging for this support route.

    Ask for important warranty, repair, reimbursement, or eligibility decisions in writing whenever possible.

    How to Complain About a GMC Dealership

    GMC dealerships are locally operated businesses. GMC or General Motors may document a concern, review warranty information, contact the dealership, or provide escalation support, but the manufacturer does not directly supervise every dealer employee or local transaction.

    For a dealer complaint:

    1. Identify whether the concern belongs with sales, finance, service, parts, or the general manager.
    2. Keep the buyer’s order, window sticker, finance agreement, advertisements, repair orders, estimates, and communications.
    3. Ask the dealership to state its position and proposed resolution in writing.
    4. Contact the dealer owner or general manager if the department manager cannot resolve the issue.
    5. Open a GMC Customer Assistance case.
    6. Provide GMC with the dealer name, dates, documents, and requested resolution.
    7. Keep the GMC case number and all later correspondence.

    Common GMC Dealership Complaint Topics

    • Vehicle condition at delivery
    • Factory-order or delivery delays
    • Dealer pricing and add-on products
    • Trade-in representations
    • Towing or payload representations
    • Repair delays
    • Repeated unsuccessful repairs
    • Warranty denials
    • Parts backorders
    • Diesel or emissions repairs
    • Damage allegedly occurring during service
    • Rental or loaner expectations
    • Communication and follow-up problems

    GMC Warranty Coverage

    Bumper-to-Bumper Limited Warranty

    GMC’s bumper-to-bumper New Vehicle Limited Warranty generally lasts for three years or 36,000 miles, whichever occurs first.

    It generally covers repairs, parts, and labor needed to correct eligible defects in materials or workmanship, subject to the vehicle-specific terms and exclusions.

    Powertrain Limited Warranty

    A typical GMC powertrain warranty lasts for five years or 60,000 miles, whichever occurs first. Different terms may apply to certain engines, heavy-duty trucks, commercial vehicles, government vehicles, and fleet vehicles.

    Certain Duramax diesel and qualified commercial or fleet configurations may have five-year/100,000-mile powertrain coverage.

    Rust-Through Protection

    Rust-through coverage commonly lasts for six years or 100,000 miles, whichever occurs first. Rust-through means an actual perforation in a covered sheet-metal panel, not ordinary surface corrosion.

    GMC EV Battery and Electric-Drive Coverage

    Applicable GMC EV propulsion batteries and electric-drive components generally have coverage for eight years or 100,000 miles, whichever occurs first.

    Review the warranty guide for the exact Sierra EV, HUMMER EV, or other GMC EV because covered components, capacity provisions, transferability, exclusions, and remedies can vary.

    Check the Exact Warranty by VIN

    Sign in to the GMC owner account and use the Warranty Tracker to view expiration dates and mileage limits for the specific vehicle.

    The actual warranty booklet and warranty tracker control. Do not assume one general term applies to every GMC model, engine, model year, EV, commercial vehicle, Certified Pre-Owned vehicle, or imported vehicle.

    What a GMC Warranty May Not Cover

    • Routine maintenance
    • Normal wear
    • Accident or environmental damage
    • Improper maintenance
    • Vehicle misuse or overloading
    • Damage caused by unauthorized modifications
    • Aftermarket equipment when it causes the failure
    • Contaminated or incorrect fuel or fluids
    • Repairs after the applicable warranty expires
    • Damage caused by exceeding towing, payload, axle, or vehicle-weight limits

    Ask the dealer to identify the exact warranty provision supporting an approval or denial.

    Repeated GMC Repairs and Warranty Disputes

    When a problem continues after one or more repair attempts:

    1. Return to an authorized GMC or appropriate GM dealer when the vehicle can be operated safely.
    2. Ask that every symptom be written accurately on the repair order.
    3. Keep every repair order, including visits when the dealer could not reproduce the problem.
    4. Record dates, mileage, warning lights, diagnostic codes, and days out of service.
    5. Ask whether the dealer has requested GM technical assistance.
    6. Open or update a GMC Customer Assistance case.
    7. Use GM Warranty, Repair, and Lemon Law Help if the issue remains unresolved.
    8. Ask for warranty and reimbursement decisions in writing.
    9. Review the dispute-resolution section in the vehicle’s warranty booklet.

    Lemon-law requirements vary by state. CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for repurchase, replacement, arbitration, damages, or another legal remedy.

    GMC Recall and Safety Campaign Help

    Use the official recall lookup with the VIN to check for open recalls and campaigns.

    Check GMC and GM recalls by VIN.

    GM programs may include:

    • Safety recalls
    • Stop-drive notices
    • Service campaigns
    • Customer-satisfaction programs
    • Emissions campaigns
    • Software updates
    • Special coverage adjustments

    Applicable safety-recall repairs are performed without charge when completed through an authorized GM dealer.

    Problems Scheduling a GMC Recall

    • Ask whether parts are currently available.
    • Ask whether another authorized GMC or GM dealer can complete the repair sooner.
    • Ask whether an interim safety instruction applies.
    • Keep the recall notice and appointment records.
    • Call GMC General Assistance at 1-800-462-8782.
    • Request a GMC case number if the delay remains unresolved.

    Reporting a Suspected Vehicle Safety Defect

    Contact GMC and consider filing a report with the National Highway Traffic Safety Administration.

    Stop driving and contact emergency or roadside services when the vehicle appears unsafe to operate.

    GMC Roadside Assistance

    Roadside advisors are available 24 hours a day, 365 days a year.

    Depending on the vehicle, coverage, and circumstances, services may include:

    • Towing to the nearest GMC dealer from a legal roadway
    • Vehicle-unlock service
    • Flat-tire changes using the vehicle’s usable spare
    • Battery jump-start assistance
    • Emergency fuel delivery

    GMC currently states that Roadside Assistance is included for five years or 60,000 miles, whichever comes first, on applicable 2016-or-newer passenger vehicles, light-duty trucks, and EVs. EV towing coverage is currently listed as eight years or 100,000 miles.

    Heavy-duty vehicles, commercial vehicles, expired factory coverage, customer-selected destinations, off-road recovery, attached trailers, and separately purchased Protection Plans may use different terms.

    For complete issue-specific help, see GMC Roadside Assistance phone numbers, towing guidance, and complaints.

    Requesting Roadside Assistance Through OnStar or the myGMC App

    Depending on the vehicle and active plan, roadside help may also be requested through:

    • The myGMC mobile app
    • The vehicle’s infotainment system
    • The blue OnStar button
    • The OnStar Guardian app

    Owners without an applicable active OnStar or Connected Services plan should call the dedicated GMC roadside number.

    GMC EV Customer Support

    GMC electric-vehicle owners can use:

    EV Concierge may assist with eligible questions involving:

    • Vehicle features
    • Public and home charging
    • EV ownership
    • myGMC app features
    • Charging status
    • Dealer and service routing

    Tell the roadside advisor when:

    • The EV is out of charge
    • The vehicle will not shift into Neutral
    • A charging connector cannot be released
    • The vehicle displays a high-voltage warning
    • Collision or underbody damage is visible
    • The battery has been exposed to fire, flooding, or impact

    Do not touch exposed high-voltage components or attempt to move a severely damaged EV without qualified assistance.

    OnStar and GMC Connected Services

    Call 1-888-4ONSTAR or 1-888-466-7827 for OnStar account and plan support.

    Depending on the vehicle, compatible equipment, active plan, enrollment, GPS, and cellular availability, OnStar and connected services may include:

    • Emergency Assistance
    • Automatic Crash Response
    • Stolen Vehicle Assistance
    • Roadside Assistance
    • Remote commands
    • Vehicle location
    • Wi-Fi and in-vehicle data
    • Vehicle diagnostics
    • Navigation and connected applications

    For more account and plan guidance, see OnStar customer service, billing, roadside support, and reviews.

    myGMC App Support

    The myGMC app may allow compatible users to:

    • Remote-start or stop the vehicle
    • Lock or unlock doors
    • View fuel level or EV range
    • Review tire pressure
    • Check charging status
    • Schedule service
    • Request Roadside Assistance
    • Review certain account and OnStar information

    Features require compatible equipment and may require an active trial or subscription.

    Before requesting help, record:

    • The email used for the GM account
    • The VIN
    • The exact error message
    • The app version
    • The mobile-device type and operating-system version
    • Whether the account was recently transferred, renamed, or linked to another vehicle

    Do not publish an account password, OnStar PIN, verification code, Digital Key information, or precise vehicle location in a public review.

    GM Financial Customer Service

    Call 1-800-284-2271 for an eligible GM Financial account.

    Current published Customer Experience hours are:

    • Monday–Friday: 7:00 a.m.–6:00 p.m. Central Time
    • Saturday: 9:00 a.m.–1:00 p.m. Central Time

    GM Financial can assist with:

    • Loan and lease payments
    • Online account access
    • Automatic payments
    • Statements and payment history
    • Payoff quotes
    • Title and lien-release questions
    • Lease-end inspections
    • Lease maturity and vehicle return
    • Excess mileage or wear charges
    • Account assistance and payment arrangements

    Visit GM Financial Customer Service.

    GM Financial Versus GMC Customer Assistance

    GM Financial generally does not control:

    • Vehicle warranty repairs
    • Dealer service quality
    • Recall repairs
    • Roadside dispatch
    • OnStar subscriptions
    • Mechanical diagnosis

    GMC Customer Assistance generally does not control account balances, payoff amounts, payment posting, credit reporting, lease-end billing, or title release.

    Some GMC vehicles are financed by banks, credit unions, dealers, or other lenders rather than GM Financial. Use the lender named on the contract or statement.

    GMC Protection Plans and Claims

    Call 1-833-959-0103 for current GMC Protection Plan and claim assistance.

    GMC products can include:

    • GMC Protection Plan
    • GMC EV Protection Plan
    • Advanced Protection
    • Tire and Wheel Protection
    • Prepaid Maintenance
    • EV Prepaid Maintenance
    • GAP Coverage

    These optional agreements are separate from the original factory warranty. Coverage, deductible, administrator, exclusions, cancellation, transfer, roadside benefits, and claim procedures depend on the specific agreement.

    Prior-authorization warning: Many claims must be approved before covered work begins. Contact the selling dealer or Claims Team before authorizing repairs, towing, tire replacement, or other services.

    Have the Customer Agreement, VIN, mileage, dealer or repair-facility information, diagnosis, estimate, and claim details ready.

    GMC Vehicle Orders and Delivery Delays

    To check a GMC vehicle order:

    • Contact the selling dealership.
    • Use GMC’s live-chat function.
    • Call 1-800-462-8782.
    • Have the six-character order number or VIN ready.

    GMC states that an order cannot be changed after it has been accepted into production. The dealership remains the principal source for allocation, scheduling, pricing, trade-in, deposit, delivery, and final contract information.

    Keep the order confirmation, deposit receipt, buyer’s order, estimated delivery information, dealer communications, and any written representations about price or equipment.

    GMC Parts Backorders and Repair Delays

    For a delayed part or repair:

    1. Ask the dealer for the exact part name and part number.
    2. Ask whether the part is backordered nationally or unavailable only at that dealership.
    3. Ask whether another authorized dealer has inventory.
    4. Request the current estimated arrival date without treating it as guaranteed.
    5. Ask whether the vehicle is safe to drive while waiting.
    6. Keep every repair order and communication.
    7. Ask whether warranty courtesy transportation may apply.
    8. Open a GMC Customer Assistance case when the delay remains unresolved.

    GMC may document and review the concern, but parts production, distribution, shipping, dealer scheduling, warranty authorization, and repair completion can involve separate organizations.

    GMC Towing and Payload Complaints

    Actual towing and payload capacity depends on the specific vehicle, engine, transmission, axle ratio, cab, bed, wheelbase, drivetrain, tires, equipment, hitch, cargo, passengers, and certification labels.

    Before purchasing or towing:

    • Review the window sticker and build information.
    • Check the door-jamb Tire and Loading Information label.
    • Confirm the Gross Vehicle Weight Rating and axle ratings.
    • Use GMC’s vehicle-specific trailering information when available.
    • Confirm trailer weight, tongue or pin weight, hitch rating, payload, and cargo.
    • Do not rely only on a model-wide maximum-towing advertisement.

    Keep written dealership representations when a specific towing, payload, axle, trailering-camera, hitch, or equipment configuration influenced the purchase.

    GMC Customer Service Scam Warning

    Fraudsters may impersonate GMC, General Motors, OnStar, GM Financial, a dealership, a warranty administrator, a recall team, or a roadside provider.

    • Verify telephone numbers through GMC.com, GM.com, OnStar, GM Financial, or official vehicle documents.
    • Do not disclose passwords or one-time verification codes to an unsolicited caller.
    • Do not pay using gift cards or cryptocurrency.
    • Do not give an unsolicited caller remote access to a computer or telephone.
    • Verify unexpected warranty, recall, refund, title, towing, and payoff messages.
    • Confirm a roadside provider through the official GMC dispatch.
    • Do not publicly post the complete VIN or precise vehicle location.

    GMC Company, Parent, and Leadership Information

    GMC is a General Motors vehicle brand. It is not a separately incorporated company with an independent corporate headquarters.

    • Consumer brand: GMC
    • Parent company: General Motors Company
    • General Motors Chair and Chief Executive Officer: Mary Barra
    • Global Vice President of Buick and GMC: Michael MacPhee

    General Motors global headquarters:
    Hudson’s Detroit
    1240 Woodward Avenue
    Detroit, MI 48226

    GMC Customer Assistance mailing address:
    P.O. Box 33172
    Detroit, MI 48232-5172

    The GM headquarters and GMC mailing address are not GMC dealerships, service centers, parts counters, roadside-dispatch facilities, towing yards, vehicle-return locations, or guaranteed walk-in complaint offices.

    For parent-company support and cross-brand escalation, see General Motors customer service, warranty, finance, and complaint information.

    For additional headquarters and corporate complaint information, see the exact GMC corporate office and headquarters page.

    GMC Customer Service Frequently Asked Questions

    What is the GMC customer-service phone number?

    Call GMC General Assistance at 1-800-GMC-8782 or 1-800-462-8782.

    What are GMC customer-service hours?

    GMC currently lists General Assistance hours as Monday through Saturday from 8:00 a.m. to 9:00 p.m. Eastern Time, with Sunday closed.

    Does GMC provide an email address?

    GMC primarily directs customers to its official support-request form rather than publishing one universal customer-service email address.

    How quickly does GMC respond to an online request?

    GMC states that an advisor generally contacts the customer within one business day. Do not use the form for an active roadside emergency.

    How do I file a complaint with GMC?

    Begin with the relevant dealership manager when the issue is dealer-controlled. If the concern remains unresolved, call 1-800-462-8782 and ask GMC to open a case.

    How do I complain about a GMC dealer?

    Contact the sales manager, service manager, parts manager, finance manager, or general manager. Keep all documents and open a GMC case if dealership management cannot resolve the concern.

    What is GM Warranty, Repair, and Lemon Law Help?

    Call 1-866-636-2273 for an ongoing GM warranty concern or difficulty getting a vehicle repaired.

    What is the GMC Roadside Assistance number?

    Call 1-888-881-3302 for a standard GMC vehicle.

    What is the GMC EV Roadside Assistance number?

    Call 1-844-515-1418 for a GMC electric vehicle.

    What is the GMC EV Concierge number?

    Call 1-833-GOEVGMC or 1-833-463-8462.

    What is the OnStar customer-service number?

    Call 1-888-4ONSTAR or 1-888-466-7827.

    What is the GM Financial phone number?

    Call 1-800-284-2271 for an eligible GM Financial account.

    What is the GMC Protection Plan number?

    Call 1-833-959-0103. Claims may require approval before repairs or services begin.

    How long is GMC’s bumper-to-bumper warranty?

    The standard bumper-to-bumper limited warranty generally lasts three years or 36,000 miles, whichever occurs first.

    How long is GMC’s powertrain warranty?

    A typical powertrain warranty lasts five years or 60,000 miles. Certain diesel, commercial, government, or fleet vehicles may have different terms.

    How long is GMC EV battery coverage?

    Applicable GMC EV propulsion batteries and electric-drive components generally have coverage for eight years or 100,000 miles, whichever occurs first.

    How do I check my GMC warranty?

    Sign in to the GMC owner account, select the vehicle, and open the Warranty Tracker. You may also consult the warranty booklet or authorized dealer.

    How do I check a GMC recall?

    Use the official GM recall lookup with the VIN. Contact GMC if recall parts, appointments, or dealer follow-up remain unresolved.

    How do I report a GMC safety problem?

    Contact GMC and consider reporting the issue to NHTSA at 1-888-327-4236.

    How do I track a GMC vehicle order?

    Contact the selling dealer, use GMC live chat, or call 1-800-462-8782 with the order number or VIN.

    Where is GMC headquartered?

    GMC is a General Motors brand. General Motors is headquartered at Hudson’s Detroit, 1240 Woodward Avenue, Detroit, Michigan 48226.

    Who owns GMC?

    GMC is a vehicle brand of General Motors Company.

    Who leads GMC?

    General Motors’ latest official GMC information identifies Michael MacPhee as Global Vice President of Buick and GMC. Mary Barra is Chair and Chief Executive Officer of General Motors.

    GMC Customer Reviews and Complaints

    CustomerServiceNumbers.com currently displays no published GMC customer reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Future reviews may describe a genuine firsthand experience involving:

    • A GMC Sierra, Canyon, Yukon, Terrain, Acadia, Savana, HUMMER EV, or Sierra EV
    • Vehicle ordering or delivery
    • Dealer sales or trade-in representations
    • Towing or payload information
    • Vehicle repairs
    • Warranty coverage
    • Repeated repair attempts
    • Diesel or emissions service
    • Recall repairs
    • Parts backorders
    • Roadside Assistance
    • OnStar or the myGMC app
    • GM Financial
    • GMC Protection Plans
    • EV support
    • Complaint escalation

    A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every GMC vehicle, dealer, employee, repair, warranty claim, roadside request, or finance account.

    Related GMC, GM, and Automotive Customer-Service Pages

    Privacy Warning Before Posting a GMC Review

    Do not publish a complete VIN, GMC or GM case number, repair-order number, recall notice number, roadside dispatch number, OnStar or myGMC credentials, GM Financial account number, loan or lease number, payoff quote, title documents, payment-card information, driver’s-license details, home address, private telephone number, email address, exact vehicle location, insurance documents, police reports, medical information, account passwords, or verification codes.

    Do not post the full names of nonpublic dealership, roadside, finance, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official GMC, General Motors, warranty, recall, Roadside Assistance, OnStar, GM Financial, Protection Plan, corporate, and leadership resources together with the customer reviews visibly published on this website.

    Telephone numbers, hours, warranty terms, roadside benefits, recall procedures, finance contacts, connected services, Protection Plan requirements, leadership, and company information can change. Verify important instructions through GMC, GM, the applicable dealer, vehicle documents, GM Financial, OnStar, the myGMC app, or the appropriate government agency.

    Share Your GMC Experience

    Have you contacted GMC about a vehicle purchase, factory order, dealership, repair, warranty claim, recall, parts delay, Roadside Assistance request, EV issue, OnStar subscription, myGMC app problem, Protection Plan, GM Financial account, towing concern, or unresolved complaint?

    Share the general location, approximate date, GMC model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, payment, identification, exact-location, insurance, or contact information.

    Page Update Note

    This GMC customer-service page was researched and updated on July 30, 2026. The update verified GMC General Assistance, current hours, mailing information, Roadside Assistance, EV support, GM warranty escalation, OnStar, GM Financial, Protection Plan, warranty, recall, corporate, and leadership information. It also added dealer and complaint guidance, corrected the Related section, and updated the customer-review status.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with GMC, General Motors Company, General Motors LLC, GM Financial, OnStar, any GMC or GM dealership, GMC Protection Plans, roadside contractor, towing company, lender, insurer, repair facility, government agency, or employee.

    This website cannot access a GMC account, approve a repair, determine warranty coverage, open a GMC case, dispatch Roadside Assistance, complete a recall, change an OnStar or myGMC account, locate a vehicle, issue reimbursement, change a finance account, release a title, approve a Protection Plan claim, decide a dispute, or submit a complaint on a customer’s behalf.

    Contact details, hours, warranties, recalls, roadside benefits, finance procedures, connected services, Protection Plan requirements, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.