Before purchasing or owning a Mitsubishi vehicle, it is helpful to know which support channel handles sales questions, warranty concerns, repairs, recalls, roadside emergencies, connected services, financing, parts, and complaints. Mitsubishi Motors North America provides manufacturer support, while independently operated Mitsubishi dealers handle vehicle sales and most repair work.
How to Contact Mitsubishi Motors Customer Service
Mitsubishi Motors customers in the United States can use the following support information:
- Customer Connections Phone Number: 1-888-648-7820
- Vanity Phone Number: 1-888-MITSU2024
- Customer Connections Hours: Monday through Friday, 8:00 AM to 5:00 PM CT
- Roadside Assistance: 1-888-648-7820, available 24 hours a day
- My Mitsubishi Connect Assistance: 1-888-648-7820, with automated assistance available 24/7
- Online Support: Mitsubishi Motors Contact Page
- Owner Resources: Mitsubishi Owners Portal
- Dealer Locator: Find a Mitsubishi Dealer
- Recall Lookup: Check a Mitsubishi VIN for Recalls
- Customer Relations Mailing Address: Mitsubishi Motors North America, Inc., P.O. Box 689040, Franklin, TN 37068
- Corporate Headquarters: Mitsubishi Motors North America, Inc., 4031 Aspen Grove Drive, Franklin, TN 37067
- Official Website: MitsubishiCars.com
The same main number routes customers to different types of support. Customer Connections representatives handle manufacturer-warranty and general vehicle questions during regular weekday hours. Roadside Assistance and automated My Mitsubishi Connect help remain available outside those hours.
For an immediate collision, fire, injury, dangerous roadway position, or other life-threatening emergency, use emergency services before handling routine vehicle support.
Which Mitsubishi Support Channel Should You Use?
Vehicle Sales and Test Drives
New-vehicle pricing, inventory, trade-ins, test drives, dealer fees, vehicle orders, deposits, and delivery appointments are generally handled by an authorized Mitsubishi dealer.
Mitsubishi dealers are independently owned and operated businesses. A dealership’s employees, prices, inventory, return policies, financing practices, and optional products are not controlled in every detail by Mitsubishi Motors North America.
Before purchasing a vehicle, confirm:
- The complete vehicle price
- Destination, documentation, registration, and dealer charges
- Whether accessories or protection products are optional
- The trade-in allowance and payoff amount
- The lender, interest rate, term, and total finance charge
- Any refundable or nonrefundable deposit terms
- The estimated delivery date
- The exact model, trim, drivetrain, color, and installed options
Keep the purchase agreement, financing documents, advertised offer, deposit receipt, trade-in records, and written communications.
Questions About a Mitsubishi Vehicle
Use Mitsubishi Customer Connections at 1-888-648-7820 for manufacturer-related questions involving:
- Warranty eligibility
- Vehicle features and specifications
- Owner information
- Recall questions
- Dealer escalation
- Repeated repair concerns
- My Mitsubishi Connect
- Roadside Assistance
Have the 17-character vehicle identification number available. The VIN can normally be found on the driver’s-side dashboard, inside the driver’s door area, on the registration, on the title, or on the insurance card.
Dealer Service and Repair Appointments
Authorized Mitsubishi dealers handle maintenance, inspections, warranty diagnosis, recall repairs, parts installation, and most mechanical repairs.
Customers can schedule service through a local dealer or use eligible appointment features in the Mitsubishi Owners Portal or My Mitsubishi Connect app.
Before the appointment, provide:
- The VIN and current mileage
- The vehicle’s model year and model
- A description of the problem
- The conditions under which the problem occurs
- Warning lights or error messages
- Photographs, video, or audio recordings when useful
- Previous repair orders
- Warranty or maintenance-plan information
Ask the service advisor to write the customer’s complete complaint on the repair order. A vague description such as “check vehicle” may not document an intermittent problem adequately.
Review the repair order before signing and retain the final invoice even when the repair is completed without charge.
Mitsubishi Roadside Assistance
Mitsubishi Roadside Assistance is available through 1-888-648-7820. Eligible new Mitsubishi vehicles include five years of roadside assistance with unlimited mileage, subject to program terms and exclusions.
Roadside services may include assistance for:
- A mechanical breakdown
- A flat tire
- A discharged battery
- A vehicle lockout
- An empty fuel tank
- Towing to an appropriate Mitsubishi dealer
- Other qualifying roadside problems
Roadside Assistance is generally timed from the date the vehicle was first sold or placed into service. Coverage can remain with the vehicle during the applicable period, but certain commercial uses, competitive events, off-road recovery, and other circumstances may be excluded.
Before requesting assistance, have the following information available:
- The VIN
- The vehicle’s location
- The vehicle model, color, and license plate
- A safe callback number
- A description of the problem
- Information about traffic or other hazards
Do not arrange unauthorized towing or repairs unless an emergency requires immediate action. Improper towing can damage an all-wheel-drive, plug-in hybrid, or electric vehicle.
Mitsubishi Warranty Coverage
Warranty coverage depends on the vehicle model, model year, original in-service date, mileage, ownership history, use, and warranty manual.
Mitsubishi’s principal new-vehicle coverage includes:
- Powertrain Limited Warranty: Ten years or 100,000 miles for the original retail owner, whichever occurs first
- New Vehicle Limited Warranty: Five years or 60,000 miles, whichever occurs first
- Anti-Corrosion and Perforation Limited Warranty: Seven years or 100,000 miles, whichever occurs first
- Roadside Assistance: Five years with unlimited mileage
- Limited Maintenance: Two years or 30,000 miles for eligible new vehicles, subject to program requirements
The ten-year or 100,000-mile powertrain warranty applies to the original retail owner and is not generally transferable as ten-year coverage. A subsequent owner normally receives the remaining balance of the transferable five-year or 60,000-mile New Vehicle Limited Warranty.
The warranty document issued for the exact model year controls coverage. Exclusions may apply for:
- Normal wear and maintenance
- Accident or collision damage
- Misuse, racing, overloading, or improper towing
- Environmental and road damage
- Improper installation or modification
- Unauthorized repairs
- Nonapproved fluids or parts
- Failure to maintain the vehicle
- Commercial or fleet use
Outlander Plug-in Hybrid models have additional warranty provisions for eligible plug-in-hybrid components and the main drive battery. Coverage can vary by model year, registration state, component, and emissions classification.
Mitsubishi Limited Maintenance
Eligible new 2024 and newer Mitsubishi vehicles include limited scheduled maintenance for the original owner during the first two years or 30,000 miles.
The program includes specified services within required time and mileage windows, including:
- Three oil and filter changes
- Three tire rotations
- Three multi-point inspections
- One cabin-air-filter replacement
The program is not transferable to another owner. A service that is not redeemed within its applicable time or mileage window can be forfeited.
Additional maintenance, wear items, repairs, fluids, alignments, balancing, damaged tires, and other work may not be included.
How to Request Mitsubishi Warranty Assistance
Begin with an authorized Mitsubishi dealer. The dealer must normally inspect and diagnose the vehicle before Mitsubishi can determine whether a repair is covered.
For an unresolved warranty concern:
- Discuss the concern with the service advisor.
- Ask for the service manager when the concern remains unresolved.
- Request review by the dealership’s general manager or owner.
- Use Mitsubishi Customer Connections at 1-888-648-7820.
- Provide the VIN, mileage, repair orders, dates, and requested resolution.
A warranty does not necessarily require replacement of the entire vehicle or a refund. The applicable warranty generally provides repair or replacement of a covered component according to its terms.
Mitsubishi Recalls
Mitsubishi provides an online VIN lookup for open safety recalls affecting vehicles in the United States and Canada.
An authorized Mitsubishi dealer can electronically confirm whether a vehicle is included in a recall. The customer does not need to provide the original recall letter before an eligible recall repair can be performed.
Recall repairs are completed without charge at an authorized Mitsubishi dealer.
To prepare for a recall appointment:
- Use the VIN lookup to review the recall.
- Ask whether the remedy and required parts are available.
- Confirm how long the repair is expected to take.
- Ask whether alternate transportation is available.
- Retain the completed repair order.
A recall, service campaign, software update, warranty repair, and maintenance recommendation are not necessarily the same. The dealer or Mitsubishi Customer Connections can explain which program applies.
My Mitsubishi Connect Support
My Mitsubishi Connect provides connected-vehicle features on compatible Mitsubishi models. Available services depend on the vehicle, model year, equipment, subscription, mobile device, and cellular coverage.
Features may include:
- Remote door locking and unlocking
- Remote climate or engine functions
- Vehicle status information
- Vehicle location assistance
- Geofence, curfew, or speed notifications
- Automatic collision notifications
- SOS emergency assistance
- Roadside or information assistance
- Dealer service scheduling
Customers experiencing an app problem can use 1-888-648-7820. Automated assistance for My Mitsubishi Connect is available 24 hours a day.
Before requesting support:
- Confirm that the vehicle is compatible.
- Update the app and mobile operating system.
- Verify that the correct account email is being used.
- Check the subscription status.
- Confirm that the vehicle has cellular coverage.
- Restart the app and mobile device.
- Record any displayed error message.
Remote commands depend on vehicle and network conditions. A command displayed as sent does not always mean that the vehicle completed the request.
My Mitsubishi Connect is not a substitute for emergency services.
Mitsubishi Owners Portal
The Mitsubishi Owners Portal allows registered owners to access information associated with their vehicles.
Available features can include:
- Owner’s manuals
- Warranty information
- Maintenance guidance
- Service history
- Recall information
- How-to videos
- Dealer service scheduling
- Offers and coupons
The account email and VIN must be entered correctly. A customer who recently purchased a used Mitsubishi may need to update the ownership information before all vehicle records appear.
Dealer service records may not appear immediately, and work completed by an independent repair facility may not be added automatically.
Mitsubishi Owner’s Manuals and Maintenance
Mitsubishi owner’s manuals and model-specific resources are available through the Owners Portal. The correct maintenance schedule depends on the model, model year, engine, drivetrain, driving conditions, and market.
Driving conditions that can require more frequent maintenance may include:
- Repeated short trips
- Extremely hot or cold temperatures
- Dusty or unpaved roads
- Frequent towing or heavy loads
- Extended idling
- Stop-and-go driving
- Road salt or corrosive conditions
Follow the schedule in the manual for the exact vehicle. A general online maintenance guide should not replace the model-year manual.
Keep maintenance receipts and service records. Warranty coverage cannot automatically be denied solely because an independent shop performed maintenance, but the owner may need to show that required work was completed correctly and on time.
Mitsubishi Financing and Lease Support
Mitsubishi dealers can arrange financing and leasing through participating lenders. Current manufacturer-sponsored offers may be provided through Santander Consumer USA, subject to credit approval and individual offer terms.
Older or existing Mitsubishi accounts may be serviced by Santander, Ally, Mitsubishi Motors Credit of America, or another financial institution.
Use the lender or servicer identified on the retail installment contract, lease agreement, monthly statement, or online account for:
- Monthly payments
- Payoff quotes
- Due-date changes
- Late-payment questions
- Account statements
- Title releases
- Lease-end inspections
- Vehicle purchase options
- Repossession or collection questions
Mitsubishi Customer Connections and the selling dealer cannot necessarily access or modify an account controlled by a separate lender.
Do not send a payment to Mitsubishi Motors North America unless the payment instructions identify it as the account servicer.
Mitsubishi Lease-End Questions
Lease-end options depend on the contract and lender. They may include:
- Returning the vehicle
- Purchasing the leased vehicle
- Leasing or financing another vehicle
Before returning a leased Mitsubishi:
- Review mileage and wear provisions.
- Schedule any required inspection.
- Complete required maintenance and repairs.
- Remove personal information and property.
- Gather all keys, manuals, accessories, and charging equipment.
- Confirm the approved return location.
- Retain the return receipt.
The dealership may accept the returned vehicle, but the lender generally determines final mileage, damage, disposition, and account charges.
Mitsubishi Certified Pre-Owned Vehicles
Eligible Mitsubishi Certified Pre-Owned vehicles undergo a 123-point inspection and include additional program benefits.
Benefits can include:
- Remaining eligible powertrain warranty coverage
- Remaining New Vehicle Limited Warranty coverage
- Roadside Assistance during the applicable limited-warranty period
- A vehicle-history report
- Inspection and reconditioning by a certified technician
Ask the dealer for written confirmation of the exact warranty expiration date and mileage. A used vehicle being sold by a Mitsubishi dealer is not automatically Certified Pre-Owned.
The CPO warranty, dealer warranty, third-party service contract, and remaining original factory warranty are separate forms of coverage.
Mitsubishi Parts and Accessories
Genuine Mitsubishi parts and accessories are available through authorized dealers and participating online dealer stores.
Parts questions should include:
- The complete VIN
- The model and model year
- The part number when available
- The order number
- The selling dealer
- A description of the fitment or delivery problem
Online parts stores may be operated by individual dealerships. The dealer that processed the order generally handles shipping, cancellations, returns, exchanges, and damaged-package claims.
Do not assume that Mitsubishi Motors North America directly processed an order merely because the website displays Mitsubishi branding.
Dealer Complaints Versus Manufacturer Complaints
It is important to identify which company is responsible for the problem.
The dealership generally controls:
- Vehicle price and dealer fees
- Trade-in valuation
- Sales conduct
- Deposit handling
- Optional products
- Repair scheduling
- Technician workmanship
- Loaner-vehicle availability
- Dealer-operated parts orders
Mitsubishi Motors North America generally handles:
- Manufacturer-warranty policies
- Recall programs
- Roadside Assistance
- Connected-services support
- Manufacturer vehicle information
- Escalation involving an authorized dealer
A lender, insurer, extended-warranty company, collision center, towing provider, or app-store operator may also be responsible for part of the customer’s concern.
How to File a Mitsubishi Motors Complaint
Customers with an unresolved sales, repair, warranty, recall, roadside, or connected-service concern can use the following process:
- Document the problem. Save contracts, advertisements, repair orders, photographs, videos, emails, receipts, and warning messages.
- Start with the responsible department. Use the dealer’s sales manager for a sales problem or the service manager for a repair concern.
- Request dealership management. Ask for the general manager or dealer principal when the department manager cannot resolve the issue.
- Use Mitsubishi Customer Connections. Use 1-888-648-7820 and have the VIN available.
- Request a case number. Record the representative’s name, date, and explanation.
- Provide a clear timeline. List the purchase, repair, and communication dates.
- State the requested resolution. Explain whether you are seeking a diagnosis, repair, warranty review, billing explanation, document correction, reimbursement review, or written response.
Written correspondence can be sent to:
Mitsubishi Motors North America, Inc.
Customer Relations Department
P.O. Box 689040
Franklin, TN 37068
A written complaint should include:
- The customer’s name and preferred response information
- The VIN and current mileage
- The vehicle model and model year
- The selling or servicing dealer
- Repair-order and case numbers
- A concise description of the concern
- Previous attempts to resolve it
- The requested resolution
Do not publish a VIN, driver’s-license number, finance-account number, payment information, home address, or account password in a public review.
About Mitsubishi Motors North America
Mitsubishi Motors North America, Inc. is responsible for Mitsubishi vehicle sales, marketing, distribution, and customer service in the United States. It operates through a nationwide network of independently owned dealer partners.
MMNA is headquartered in Franklin, Tennessee, and maintains additional operations in several states.
Mark Chaffin is President and Chief Executive Officer of Mitsubishi Motors North America.
Mitsubishi Motors North America is part of Mitsubishi Motors Corporation, the Japanese automobile manufacturer. Mitsubishi Motors Corporation is a member of the Renault-Nissan-Mitsubishi Alliance.
The Mitsubishi Motors name should not be confused with other companies that use the Mitsubishi brand in banking, electronics, heavy industry, chemicals, logistics, or other business sectors.
Mitsubishi Motors Customer Reviews and Complaints
Customer experiences can differ based on the vehicle, dealer, service department, technician, lender, warranty status, parts availability, and type of concern.
A useful Mitsubishi Motors review should identify:
- The vehicle model and model year
- The dealership involved
- The purchase or service date
- The type of sales, repair, warranty, or billing concern
- The number of previous repair attempts
- The Mitsubishi case number when available
- How the dealer or manufacturer responded
- Whether the issue was resolved
Customers comparing vehicle manufacturers may also find these CustomerServiceNumbers.com pages helpful:
Mitsubishi Motors Customer Service Frequently Asked Questions
What is the Mitsubishi Motors customer service phone number?
Mitsubishi Customer Connections can be reached at 1-888-648-7820.
Is the Mitsubishi phone number MITSU2020 or MITSU2024?
Mitsubishi currently displays the number as 1-888-MITSU2024. The numeric telephone number is 1-888-648-7820.
What are Mitsubishi Customer Connections’ hours?
Customer Connections representatives are available Monday through Friday from 8:00 AM to 5:00 PM CT.
Is Mitsubishi Roadside Assistance available 24 hours a day?
Yes. Roadside Assistance is available 24/7 through 1-888-648-7820.
How long does Mitsubishi Roadside Assistance last?
Eligible new vehicles include five years of roadside assistance with unlimited mileage, subject to exclusions and program terms.
How long is the Mitsubishi powertrain warranty?
The powertrain limited warranty is ten years or 100,000 miles for the original retail owner. Subsequent owners generally receive the remaining balance of the five-year or 60,000-mile New Vehicle Limited Warranty.
Does Mitsubishi include free maintenance?
Eligible new 2024 and newer vehicles include limited maintenance for two years or 30,000 miles for the original owner, subject to required service windows.
How do I schedule a Mitsubishi repair?
Use an authorized Mitsubishi dealer. Service appointments may also be available through the dealer, Owners Portal, or My Mitsubishi Connect app.
How do I check a Mitsubishi vehicle for recalls?
Use Mitsubishi’s online VIN recall tool or ask an authorized dealer to check the vehicle.
Do I need the recall letter for a free repair?
No. An authorized Mitsubishi dealer can verify the recall electronically using the VIN.
Who handles Mitsubishi loan and lease payments?
Use the bank or finance company named on the contract or account statement. Current manufacturer-sponsored offers may use Santander Consumer USA, while older accounts may have another servicer.
Can Mitsubishi Motors cancel a dealer sale?
Mitsubishi dealers are independently operated. Vehicle sales, deposits, returns, and cancellations are generally governed by the dealer agreement and applicable law.
Where is Mitsubishi Motors North America headquartered?
Mitsubishi Motors North America is headquartered at 4031 Aspen Grove Drive in Franklin, Tennessee 37067.
Who is the CEO of Mitsubishi Motors North America?
Mark Chaffin is President and Chief Executive Officer of Mitsubishi Motors North America.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is not associated with Mitsubishi Motors North America, Inc., Mitsubishi Motors Corporation, any authorized Mitsubishi dealer, Santander Consumer USA, Ally Financial, a lender, insurer, towing company, service-contract provider, parts retailer, or repair facility.
The information on this page is provided for general informational purposes and may change. Vehicle purchases, warranties, repairs, recalls, loans, leases, roadside assistance, connected services, parts orders, and maintenance programs are governed by the applicable contracts and official program terms.
CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish a VIN, driver’s-license number, payment information, finance-account number, home address, password, or other sensitive personal information in a public comment.