Category: Automakers Customer Service Information – Reviews

Automakers companies customer service phone numbers and contact information. Also, review and ratings of the companies customer service performance.

  • Fiat USA Customer Service Phone Number, Warranty, Roadside Help and Reviews

    Contact Fiat USA customer service for help with vehicle warranty, recalls, roadside assistance, dealer service, repairs, owner manuals, parts, connected services, financing questions, Mopar Vehicle Protection, reviews, and complaints. Fiat USA support is connected to FCA US LLC, Mopar, and Stellantis, so the best contact route depends on whether your issue involves the vehicle, a dealer, roadside assistance, recalls, financing, or service contracts.

    Fiat USA Customer Service Phone Numbers

    Best Reasons to Contact Fiat USA Support

    • Ask about Fiat warranty coverage, repairs, or service history
    • Check recalls, campaigns, or VIN-specific safety information
    • Request roadside assistance for a disabled Fiat vehicle
    • Get help with Fiat Connect, Uconnect, owner apps, or connected services
    • Escalate an unresolved dealer repair or service complaint
    • Ask about Mopar parts, accessories, manuals, or maintenance schedules
    • Request help with Mopar Vehicle Protection or a service contract
    • Report problems with a Fiat dealer, repair delay, GAP refund, tire promise, or purchase paperwork

    Fiat Warranty, Repairs, and Dealer Service

    Fiat warranty and service information is handled through Fiat, Mopar, and authorized FCA/Stellantis dealers. Fiat warranty coverage can vary by model year, vehicle, mileage, purchase date, and warranty booklet. Review your warranty booklet, use Mopar Vehicle Resources, and contact an authorized Fiat or FCA dealer for vehicle-specific service questions.

    For dealer repair complaints, document each visit carefully. Keep repair orders, dates, mileage, service advisor notes, photos, diagnostic results, promised repairs, parts orders, and any written communication. If the dealer cannot resolve the issue, contact Fiat or Mopar customer support with the case details.

    Fiat Roadside Assistance

    For Fiat roadside assistance in the United States, call 1-888-242-6342 or use the official Fiat roadside assistance website. Have the vehicle owner name, VIN, license plate number, mileage, exact location, and a short description of the problem ready. Roadside assistance may include towing, lockout help, flat tire service, jump assistance, or other covered services depending on the vehicle and warranty terms.

    Fiat Recalls and Safety Issues

    For recall questions, use the Mopar recall lookup tool and enter the full 17-character VIN. You can also call recall support at 1-800-853-1403. If your issue involves a safety concern, loss of power, braking, steering, battery, charging, airbag, seat belt, fire risk, or repeated repair failure, contact Fiat/Mopar support and the servicing dealer promptly.

    Fiat USA Reviews and Complaints

    CustomerServiceNumbers.com currently shows 3.0 out of 5 stars based on 1 visible Fiat USA review. The visible review is an older complaint involving a Fiat-related dealership purchase, GAP insurance refund concerns, a service contract, document fees, promised tires, and refund frustration. This review reflects one customer’s experience and may not represent every Fiat owner or dealer experience.

    Before You Contact Fiat USA

    Before contacting Fiat, Mopar, or a dealer, gather your VIN, mileage, license plate number, model year, selling dealer, servicing dealer, repair order numbers, warranty booklet, service contract, finance or lease documents, GAP paperwork if relevant, photos, receipts, and a short timeline of the issue. For roadside assistance, make sure you can safely provide your current location.

    Safety and Privacy Warning

    If your Fiat has a serious safety issue, do not continue driving if it is unsafe. Pull over when safe, contact roadside assistance, a dealer, emergency services, or a qualified repair professional as appropriate. Do not ignore warning lights, overheating, burning smells, battery/charging warnings, brake problems, steering problems, or tire failures.

    Do not post private information in a public review. Avoid sharing your full VIN, license plate number, home address, phone number, email address, finance contract, GAP documents, service contract, payment details, disability or veteran documents, repair invoices with personal information, or names of individual employees. Comments are moderated for profanity, spam, and personal information.

    Related Customer Service Numbers Pages

    Corporate Office and Escalation Resource

    For Fiat USA headquarters, Stellantis/FCA corporate office, and complaint escalation information, see the related Fiat Corporate Office page on CorporateOfficeHeadquarters.com.

    Share Your Fiat USA Customer Service Experience

    Have you contacted Fiat USA, Mopar, Stellantis, FCA US LLC, or a Fiat dealer about a repair, warranty claim, recall, roadside assistance, finance issue, GAP refund, service contract, connected services problem, or dealer complaint? Share your review below to help other Fiat owners understand what to expect.

    Please keep your review factual and avoid posting private vehicle details, finance documents, home addresses, phone numbers, email addresses, full VINs, license plates, payment details, disability documents, or employee names.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, reviews, ratings, and complaint resources since 2004. This page is independently maintained and is not affiliated with Fiat USA, FCA US LLC, Stellantis, Mopar, Chrysler, Dodge, Jeep, Ram, or any authorized dealer.

    Disclaimer

    CustomerServiceNumbers.com is not associated with Fiat USA, FCA US LLC, Stellantis, Mopar, or any Fiat dealer. Contact information is provided for informational purposes. For vehicle-specific warranty, recall, repair, roadside assistance, financing, lemon law, safety, dealer, service contract, or connected-services questions, contact Fiat, Mopar, Stellantis, the finance provider, or an authorized dealer directly through official support channels.

  • Chevrolet Customer Service, Phone Number, Recalls, Reviews and Complaints

    Chevrolet, often called Chevy, is a General Motors vehicle brand offering cars, trucks, SUVs, electric vehicles, commercial vehicles, performance vehicles, parts, accessories, certified service, warranties, recalls, roadside assistance, connected services, and financing through GM Financial. Customers may contact Chevrolet for help with vehicle questions, recalls, warranty concerns, dealer service problems, repair delays, EV support, roadside assistance, OnStar, myChevrolet app issues, GM Financial accounts, and unresolved complaints.

    How to Contact Chevrolet Customer Service

    Chevrolet Customer Service Hours

    Chevrolet general assistance is generally available Monday through Saturday from 8 a.m. to 9 p.m. Eastern Time. Chevrolet phone support is closed on Sunday. Chevrolet Roadside Assistance and OnStar support may be available 24 hours a day depending on the service, coverage, and account status. GM Financial phone and messaging support is generally available Monday through Friday from 7 a.m. to 6 p.m. Central Time and Saturday from 9 a.m. to 1 p.m. Central Time.

    Best Ways to Get Help from Chevrolet

    The best support path depends on the issue. For vehicle warranty, dealer service, recalls, repairs, ownership questions, and general Chevrolet concerns, call Chevrolet at 1-800-222-1020. For roadside help, call 1-800-243-8872. For finance, lease, payoff, title, or payment questions, contact GM Financial. For connected services, safety services, stolen vehicle assistance, and OnStar billing, contact OnStar.

    For Chevrolet Vehicle Questions

    Call 1-800-222-1020 for questions about Chevrolet cars, trucks, SUVs, EVs, commercial vehicles, warranty coverage, owner manuals, dealer service, vehicle features, myChevrolet account issues, new vehicle orders, and general feedback.

    For Chevrolet Recalls

    Use the Chevrolet recall lookup tool or call Chevrolet Customer Assistance with your 17-character Vehicle Identification Number. For safety recalls, your Chevrolet dealer will usually inspect or repair the vehicle according to the recall instructions. If you are having trouble scheduling a recall repair, contact Chevrolet Customer Assistance.

    For Roadside Assistance

    Call 1-800-243-8872 for Chevrolet Roadside Assistance. Chevrolet lists EV Roadside Assistance at 1-888-811-1926. Services may include towing, flat tire help, fuel delivery, jump starts, lockout help, or other roadside support depending on coverage, vehicle eligibility, location, and plan terms.

    For EV Support

    Call the Chevrolet EV Concierge at 1-833-382-4389 for electric vehicle questions. EV owners may need help with charging, range, home charging installation, public charging, EV features, Bolt recall questions, Equinox EV, Blazer EV, Silverado EV, or other Chevrolet EV ownership issues.

    For OnStar and Connected Services

    Call OnStar at 1-888-466-7827 or press the blue OnStar button in the vehicle if available. OnStar can help with plan questions, billing, emergency services, stolen vehicle assistance, remote services, account changes, and connected vehicle features.

    For GM Financial

    Call GM Financial at 1-800-284-2271 for Chevrolet loan, lease, payment, payoff, title, account login, statement, extension, lease-end, and repossession-related questions. Existing customers can also use GM Financial MyAccount for payments and messages.

    For Warranty, Repair, or Lemon Law Help

    GM lists a warranty, repair, and lemon-law support number at 1-866-636-2273. This support path is intended for ongoing warranty concerns, difficulty getting a vehicle repaired, and unresolved GM vehicle-service issues. Keep all repair orders and dealer records before calling.

    What to Have Ready Before Contacting Chevrolet

    • Your 17-character Vehicle Identification Number
    • Year, model, trim, mileage, and vehicle color
    • Dealer name and service department contact
    • Repair order numbers, invoices, estimates, or case numbers
    • Recall notice, warranty booklet, owner manual, or service campaign notice
    • Photos, videos, warning lights, diagnostic codes, or error messages
    • GM Financial account number, if the issue involves financing or leasing
    • OnStar account number or PIN, if the issue involves connected services
    • Roadside location and safety details, if the vehicle is disabled
    • A clear explanation of the issue and what resolution you are requesting

    Chevrolet Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 0 published Chevrolet reviews and 0 out of 5 stars. There is not enough live CSN review data to summarize customer sentiment for this company yet. If you have contacted Chevrolet customer service, Chevrolet Roadside Assistance, OnStar, GM Financial, or a Chevrolet dealer recently, you can help other customers by leaving a review below.

    Common Chevrolet Customer Complaints

    Customers searching for Chevrolet customer service often need help with:

    • Warranty repairs and dealer service problems
    • Recall scheduling and recall completion questions
    • Vehicle repair delays or parts delays
    • Transmission, engine, electrical, battery, or infotainment issues
    • EV charging, range, battery, or software concerns
    • myChevrolet app or connected vehicle problems
    • OnStar billing, plan, or account questions
    • Roadside assistance and towing concerns
    • GM Financial payments, payoff, title, or lease-end questions
    • Difficulty escalating concerns beyond a local Chevrolet dealer

    Chevrolet Recall and Safety Help

    If your Chevrolet has an open recall, contact a Chevrolet dealer or use Chevrolet’s recall lookup tool. Have your VIN ready because recall eligibility depends on the specific vehicle. If your vehicle has a safety concern involving steering, brakes, airbags, battery, fire risk, loss of power, fuel odor, or warning lights, stop driving if the vehicle appears unsafe and contact a dealer, Roadside Assistance, or the appropriate safety authority.

    Chevrolet Warranty and Dealer Service Tips

    If your issue involves a warranty repair or repeated service concern, start with the Chevrolet dealer and ask for a written repair order each time the vehicle is inspected. If the dealer cannot duplicate the problem, ask them to document your complaint, mileage, diagnostic codes, warning lights, and test-drive results.

    If your issue remains unresolved, call Chevrolet Customer Assistance at 1-800-222-1020 with your VIN, dealer name, repair order numbers, dates, mileage, and a clear request for review.

    Chevrolet Roadside Assistance Tips

    If your vehicle is disabled, call Chevrolet Roadside Assistance at 1-800-243-8872. EV owners can call 1-888-811-1926. Stay in a safe location, provide the vehicle location, VIN if available, callback number, and a clear description of the problem. If you are in immediate danger, call 911 or local emergency services.

    Chevrolet EV Support Tips

    If your issue involves an electric Chevrolet, keep charging records, error messages, app screenshots, charging station details, home-charger information, and dealer repair orders. EV support may involve Chevrolet Customer Assistance, the EV Concierge, a Chevrolet EV dealer, OnStar, Qmerit, or a charging network depending on the issue.

    GM Financial Support Tips

    If your issue involves a Chevrolet loan or lease, contact GM Financial rather than Chevrolet vehicle support. Common GM Financial issues include payment questions, payoff quotes, title release, lease maturity, end-of-term charges, extensions, repossession questions, online account access, and statement disputes.

    Chevrolet Scam and Fake Support Warning

    Be careful with third-party websites, ads, letters, emails, or callers claiming to provide Chevrolet recall refunds, fake warranty extensions, discounted repairs, financing relief, OnStar account fixes, or EV charging credits. Do not provide passwords, verification codes, banking information, Social Security numbers, gift card numbers, or remote device access to unknown callers.

    If you receive a suspicious message about a Chevrolet recall, warranty, loan, lease, payment, refund, vehicle delivery, or connected-service account, contact Chevrolet, GM Financial, OnStar, or your local Chevrolet dealer directly using official contact information.

    How to Escalate a Chevrolet Problem

    If your Chevrolet issue is not resolved after your first contact, take these steps:

    1. Start with the Chevrolet dealer when the issue involves service, repair, recall inspection, parts, warranty, or diagnostics.
    2. Save repair orders, invoices, estimates, recall notices, photos, videos, emails, and case numbers.
    3. Call Chevrolet Customer Assistance at 1-800-222-1020 and ask for a case number.
    4. If the issue involves repeated warranty repairs or repair delays, contact GM Warranty, Repair, and Lemon Law Help at 1-866-636-2273.
    5. If the issue involves a disabled vehicle, contact Chevrolet Roadside Assistance at 1-800-243-8872.
    6. If the issue involves OnStar, connected services, stolen vehicle assistance, or OnStar billing, call 1-888-466-7827.
    7. If the issue involves payments, payoff, title, or lease-end questions, contact GM Financial at 1-800-284-2271.
    8. If a safety, warranty, financing, or consumer complaint remains unresolved, consider contacting NHTSA, BBB Auto Line if applicable, your state motor vehicle regulator, your state attorney general, or another appropriate consumer agency for guidance.

    Related Automotive Customer Service Pages

    Related Corporate Office Page

    Other Helpful Consumer Resources

    • CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
    • ChargeOnMyCard.com – Look up confusing auto, financing, repair, warranty, and subscription charges.
    • ThinkItsAScam.com – Research suspicious recall notices, fake warranty offers, and auto-related scams.
    • ZeroStars.org – Read and share customer complaints and reviews.
    • CSNDB.com – Find additional customer service contact and support resources.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Chevrolet, General Motors, GM Financial, OnStar, or any Chevrolet dealer, and the information on this page is provided for consumer reference only.

    Share Your Chevrolet Customer Service Experience

    Have you contacted Chevrolet customer service recently? Share your experience below. Your review can help other customers understand how Chevrolet handles warranty repairs, recalls, dealer service, EV support, Roadside Assistance, OnStar, GM Financial, repair delays, app problems, and complaint resolution.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with Chevrolet, General Motors, GM Financial, OnStar, or any Chevrolet dealer. Contact information may change, and customers should confirm details directly with Chevrolet, GM Financial, OnStar, or an authorized Chevrolet dealer when possible. This page is for customer-service information only and is not legal, financial, repair, safety, warranty, or lemon-law advice.

  • Cadillac Customer Service, Phone Number, Complaints, and Reviews

    Cadillac customer service can assist with vehicle questions, dealer complaints, warranty repairs, recalls, vehicle orders, parts delays, OnStar, the myCadillac app, and unresolved ownership concerns. Cadillac Financial and GM Financial separately handle eligible loans, leases, payments, payoff requests, titles, and finance-account questions.

    How to Contact Cadillac Customer Service

    Cadillac Customer Service Hours

    Cadillac General Assistance currently lists the following hours:

    • Monday–Saturday: 8:00 a.m.–9:00 p.m. Eastern Time
    • Sunday: Closed

    Cadillac Roadside Assistance and Cadillac EV Roadside Assistance are available 24 hours a day, 365 days a year.

    OnStar, GM Financial, dealerships, service departments, Protection Plan administrators, and other specialized support teams have separate hours.

    Cadillac provides live chat and an online support-request form. Cadillac states that an advisor generally responds to a support request within one business day. Do not rely on the form or ordinary chat for an active roadside emergency.

    Cadillac Customer Assistance Mailing Address

    Cadillac Customer Assistance Center
    P.O. Box 33169
    Detroit, MI 48232-5169

    This is a customer-correspondence address. It is not a dealership, repair facility, parts counter, towing destination, vehicle-return location, finance-payment address, or guaranteed walk-in complaint office.

    Use the address or submission procedure specified in the applicable warranty booklet, finance agreement, Protection Plan contract, recall notice, BBB AUTO LINE instructions, or legal document for formal claims, payments, arbitration notices, and time-sensitive correspondence.

    Which Cadillac Support Route Should You Use?

    • General vehicle, account, shopping, order-status, or ownership question: Call 1-800-333-4223.
    • Warranty, owner-assistance, or unresolved vehicle concern: Call 1-800-458-8006.
    • Gasoline-vehicle breakdown, tow, flat tire, dead battery, lockout, or fuel need: Call 1-800-224-1400.
    • Cadillac electric-vehicle roadside problem: Call 1-844-515-1420.
    • Dealer sales, trade-in, deposit, or delivery complaint: Begin with the sales manager or dealership general manager.
    • Repair, service, parts, or warranty complaint: Begin with the service or parts manager and then open a Cadillac case if the concern remains unresolved.
    • OnStar plan, billing, subscription, emergency feature, or remote-command issue: Call 1-888-466-7827.
    • myCadillac app or connected-services issue: Use Cadillac support or contact OnStar when the problem involves account linking, remote services, or an active plan.
    • Loan, lease, payment, payoff, title, or lease-end question: Contact the lender listed on the contract or call GM Financial when it services the account.
    • Cadillac Protection Plan or optional coverage claim: Call 1-833-959-0106 before authorizing work when prior approval is required.
    • Potentially eligible unresolved warranty dispute: Review BBB AUTO LINE after documenting dealer and Cadillac contacts.
    • Suspected vehicle safety defect: Contact Cadillac and consider filing a report with NHTSA.

    Number warning: Do not use 1-800-462-8782 for Cadillac. That number belongs to GMC General Assistance.

    What to Have Ready Before Contacting Cadillac

    • Vehicle identification number, or VIN
    • Cadillac model, model year, trim, powertrain, and mileage
    • Purchase or lease date
    • Selling and servicing Cadillac dealer
    • Repair-order and invoice numbers
    • Dates and mileage for each repair attempt
    • Dashboard warnings, diagnostic codes, photographs, videos, or app screenshots
    • Warranty, recall, Protection Plan, roadside, OnStar, or Cadillac case number
    • myCadillac account email when applicable
    • Finance-account information when contacting GM Financial
    • A concise timeline of the issue
    • The specific resolution being requested

    Provide the complete VIN only through a secure official Cadillac, GM, dealership, finance, roadside, insurer, arbitration, or government channel. Do not publish it in a public review.

    How to File a Cadillac Complaint

    Step 1: Contact the Department Closest to the Problem

    • Contact the sales manager for a purchase, pricing, deposit, trade-in, vehicle-order, delivery, or advertising complaint.
    • Contact the finance manager for dealership financing, optional products, or contract questions.
    • Contact the service manager for diagnosis, repairs, maintenance, recall, or warranty concerns.
    • Contact the parts manager for an incorrect, damaged, unavailable, or backordered part.
    • Contact the dealership general manager when the department manager cannot resolve the issue.

    Step 2: Open a Cadillac Customer Assistance Case

    Call 1-800-333-4223 for general assistance or 1-800-458-8006 for an owner or warranty concern and ask that a formal case be opened.

    Provide:

    • The VIN and current mileage
    • The dealer’s complete name and location
    • The purchase, service, and repair dates
    • Repair orders, invoices, estimates, photographs, and warranty documents
    • A factual timeline of previous contacts
    • The specific resolution requested

    Record the Cadillac case number, representative information, expected follow-up date, and documents requested.

    Step 3: Request Further Review

    If the initial response does not resolve the documented concern, ask whether the case can be reviewed by an appropriate supervisor, customer-assistance specialist, technical team, warranty group, regional representative, or dealership-support team.

    Ask for important warranty, reimbursement, goodwill, rental, repair, parts, and coverage decisions in writing whenever possible.

    Step 4: Review BBB AUTO LINE

    Cadillac participates in BBB AUTO LINE through General Motors.

    Eligibility depends on the vehicle, warranty, issue, ownership, age, mileage, state, repair history, and filing requirements. Opening a claim does not guarantee repair, replacement, repurchase, reimbursement, arbitration, or another remedy.

    How to Complain About a Cadillac Dealer

    Authorized Cadillac dealers generally handle:

    • New and used vehicle sales
    • Trade-ins, deposits, pricing, and delivery
    • Dealership financing paperwork
    • Vehicle diagnosis and repairs
    • Warranty submissions
    • Recall repairs
    • Parts orders
    • Loaner and rental arrangements
    • Certified Pre-Owned inspections and sales
    • Dealer-specific fees and communication

    For an unresolved dealer concern:

    1. Ask for the manager of the department involved.
    2. Request the diagnosis, estimate, warranty decision, order status, or proposed resolution in writing.
    3. Keep every purchase document, repair order, invoice, advertisement, photograph, and message.
    4. Contact the dealership general manager if the department manager cannot resolve the concern.
    5. Contact Cadillac and request a national case number.
    6. Provide the dealer name, dates, mileage, supporting documents, and requested resolution.

    Cadillac may document a complaint, review warranty information, communicate with the dealer, or provide escalation support, but it does not directly control every decision made by an independently operated dealership.

    Cadillac New Vehicle Warranty Coverage

    Cadillac’s general new-vehicle warranty periods currently include:

    • Bumper-to-bumper limited warranty: Four years or 50,000 miles, whichever occurs first
    • Typical powertrain limited warranty: Six years or 70,000 miles, whichever occurs first
    • Cadillac EV battery limited warranty: Eight years or 100,000 miles, whichever occurs first
    • Roadside Assistance for applicable 2013-or-newer passenger vehicles: Six years or 70,000 miles, whichever occurs first

    The warranty booklet and Warranty Tracker for the specific vehicle control. Coverage can vary by model year, component, powertrain, state, emissions classification, original in-service date, mileage, ownership history, and vehicle use.

    Owners can review vehicle-specific expiration dates through the Cadillac account Warranty Tracker or the myCadillac app.

    What a Cadillac Warranty May Not Cover

    • Routine maintenance
    • Normal wear
    • Tires covered by their manufacturer
    • Collision or environmental damage
    • Improper maintenance
    • Improper or unauthorized repairs
    • Vehicle abuse, misuse, racing, or overloading
    • Unauthorized modifications or tuning
    • Damage caused by aftermarket equipment
    • Incorrect fuel or contaminated fluids
    • Repairs after the applicable warranty expires

    Ask the dealer to identify the diagnosis and exact warranty provision supporting an approval or denial.

    Repeated Cadillac Repairs and Warranty Disputes

    When a vehicle problem continues after one or more repair attempts:

    1. Return to an authorized Cadillac dealer when the vehicle can be operated safely.
    2. Make sure every symptom is recorded accurately on the repair order.
    3. Keep repair orders even when the dealer cannot reproduce the concern.
    4. Record the dates, mileage, warning messages, diagnostic codes, and days out of service.
    5. Save photographs, videos, inspection reports, and communications.
    6. Ask the service manager for the diagnosis and next repair plan.
    7. Open or update a Cadillac Customer Assistance case.
    8. Ask whether a technical or regional review is available.
    9. Request the warranty decision in writing.
    10. Review BBB AUTO LINE and applicable state consumer remedies if the concern remains unresolved.

    Lemon-law and warranty-dispute requirements vary by state. CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for replacement, repurchase, arbitration, reimbursement, damages, or another legal remedy.

    Cadillac Recall and Safety Help

    Use Cadillac’s official recall resources and enter the complete 17-character VIN.

    Recall repairs identified in an active safety recall are generally performed without charge through an authorized Cadillac or appropriate GM dealer.

    Problems Scheduling a Cadillac Recall

    • Confirm that the VIN shows an open recall.
    • Ask whether the required part, software, or repair procedure is available.
    • Ask whether another authorized Cadillac dealer can complete the repair sooner.
    • Ask whether an interim safety instruction or do-not-drive notice applies.
    • Keep the recall notice and appointment records.
    • Open a Cadillac case if the delay remains unresolved.

    Reporting a Suspected Vehicle Safety Defect

    Contact Cadillac and consider filing a report with the National Highway Traffic Safety Administration when a problem may affect vehicle safety.

    Stop driving and contact emergency or roadside services when the vehicle appears unsafe to operate.

    Cadillac Roadside Assistance

    Roadside Assistance advisors are available 24 hours a day, 365 days a year.

    Published services include:

    • Towing from a legal roadway to the nearest Cadillac dealer
    • Vehicle-unlock assistance
    • Flat-tire changes using the vehicle’s usable spare
    • Battery jump-start assistance
    • Emergency fuel delivery
    • Electric-vehicle towing and support

    Depending on the vehicle and active services, assistance may also be requested through the myCadillac mobile app, the vehicle’s infotainment system, or the blue OnStar button.

    Roadside availability does not mean that every tire, replacement key, repair, gallon of fuel, towing destination, storage charge, or other expense is included.

    For detailed towing, provider-delay, EV, flat-tire, battery, lockout, trip-interruption, reimbursement, and complaint guidance, see Cadillac Roadside Assistance phone numbers, coverage, and reviews.

    Cadillac Electric-Vehicle Support

    Cadillac EV owners should use 1-844-515-1420 for an active roadside problem.

    Cadillac currently describes an eight-year/100,000-mile limited warranty for an applicable EV propulsion battery.

    For an EV concern, document:

    • Displayed battery charge and estimated range
    • Charging-station or home-charger information
    • Dashboard and myCadillac app warnings
    • Recent charging history
    • Software-update status
    • Outside temperature and operating conditions
    • Dealer diagnostic results

    Tell the Roadside Assistance advisor if:

    • The EV is out of charge
    • The vehicle cannot shift into Neutral
    • A charging connector cannot be released
    • A high-voltage warning appears
    • Collision or underbody damage is visible
    • The battery has been exposed to fire, flooding, or impact

    Do not touch exposed high-voltage components or attempt to move a severely damaged electric vehicle without qualified assistance.

    OnStar and Cadillac Connected Services

    Call 1-888-4ONSTAR or 1-888-466-7827 for OnStar account and plan support.

    Depending on the vehicle, equipment, enrollment, cellular coverage, and active plan, OnStar services may include:

    • Automatic Crash Response
    • Emergency Services
    • Stolen Vehicle Assistance
    • Roadside Assistance
    • Remote commands
    • Vehicle-location features
    • Navigation and connected applications
    • Vehicle diagnostics
    • Wi-Fi and data services

    OnStar plan, billing, renewal, cancellation, and subscription questions belong with OnStar. Dealer repairs, warranty coverage, parts delays, and vehicle complaints belong with Cadillac and the authorized dealer.

    For more account and service guidance, see OnStar customer service, plans, and reviews.

    myCadillac App Support

    The myCadillac app may provide compatible features such as:

    • Remote start and stop
    • Remote locking and unlocking
    • Vehicle location
    • Vehicle status and diagnostics
    • Roadside Assistance requests
    • Service scheduling
    • EV charging status and route planning
    • OnStar and Connected Services management

    Features depend on the vehicle, account, equipment, cellular coverage, enrollment, and active trial or subscription.

    Before contacting support, record:

    • The email used for the Cadillac or GM account
    • The VIN
    • The exact error message
    • The app version
    • The mobile-device type and operating-system version
    • Whether the vehicle was recently purchased, sold, leased, returned, or transferred

    Do not publish account passwords, OnStar PINs, Digital Key information, verification codes, or precise vehicle-location data in a public review.

    Cadillac Financial and GM Financial Customer Service

    Call 1-800-284-2271 for an eligible Cadillac Financial or GM Financial account.

    Current Customer Experience hours are:

    • Monday–Friday: 7:00 a.m.–6:00 p.m. Central Time
    • Saturday: 9:00 a.m.–1:00 p.m. Central Time
    • Sunday: Closed

    GM Financial can assist with:

    • Loan and lease payments
    • Automatic payments
    • Online account access
    • Statements and payment history
    • Payoff quotes
    • Titles and lien releases
    • Lease maturity and vehicle return
    • End-of-lease inspections
    • Excess mileage or wear charges
    • Account assistance and payment arrangements

    Visit GM Financial Customer Service.

    Finance Support Versus Cadillac Vehicle Support

    GM Financial generally does not decide vehicle warranty claims, dealer service complaints, recalls, Roadside Assistance cases, or mechanical diagnoses.

    Cadillac General Assistance generally does not control payment posting, account balances, payoff amounts, credit reporting, title release, or lease-end billing.

    Some Cadillac vehicles are financed through banks, credit unions, dealers, or other lenders. Use the lender named on the contract or statement.

    Cadillac Protection Plans and Claims

    Call 1-833-959-0106 for current Cadillac Protection Plan and claims assistance.

    Current Claims Team hours are:

    • Monday–Friday: 7:00 a.m.–10:00 p.m. Eastern Time
    • Saturday: 8:00 a.m.–7:00 p.m. Eastern Time

    Cadillac protection products may include:

    • Cadillac Protection Plan
    • Cadillac EV Protection Plan
    • Advanced Protection
    • Tire and Wheel Protection
    • Prepaid Maintenance
    • EV Prepaid Maintenance
    • GAP Coverage
    • Lease wear protection

    These optional agreements are separate from the original factory warranty. Coverage, deductibles, terms, exclusions, cancellation, transferability, roadside benefits, and claim procedures depend on the signed Customer Agreement.

    Prior-authorization warning: Many claims must be approved before covered work begins. A claim may be denied when repairs or services are completed without required approval.

    Have the Customer Agreement, VIN, mileage, dealer or repair-facility information, diagnosis, estimate, and claim details ready.

    Cadillac Certified Pre-Owned Coverage

    A qualifying Cadillac Certified Pre-Owned vehicle retains the remaining original four-year/50,000-mile bumper-to-bumper warranty until it expires.

    After the original bumper-to-bumper warranty expires, the current CPO program provides an additional one-year limited warranty with unlimited mileage.

    Current CPO benefits can include:

    • One additional year of limited-warranty coverage with unlimited mileage
    • 24-hour Roadside Assistance during the CPO warranty period
    • A multipoint inspection
    • Vehicle-history information
    • Authorized Cadillac dealer service

    Before purchasing, confirm:

    • The original in-service date
    • The current mileage
    • The original warranty expiration
    • The CPO warranty start and end dates
    • Covered components and exclusions
    • Roadside Assistance eligibility
    • Transferability and ownership requirements

    Review Cadillac Certified Pre-Owned benefits.

    Cadillac Vehicle Orders, Deposits, and Delivery Delays

    For a Cadillac vehicle-order concern:

    • Contact the selling dealership.
    • Use Cadillac’s live-chat option.
    • Call 1-800-333-4223.
    • Have the six-character order number or VIN ready.

    The dealership remains the principal source for allocation, deposits, pricing, trade-in terms, production status, delivery estimates, and final contract information.

    Keep the order confirmation, deposit receipt, buyer’s order, estimated delivery information, and all written dealership representations.

    Do not publish an order number, deposit reference, or VIN in a public review.

    Cadillac Parts Backorders and Repair Delays

    For an unavailable part or delayed repair:

    1. Ask the dealer for the exact part name and number.
    2. Ask whether the part has been ordered.
    3. Ask whether it is nationally backordered or unavailable only at that dealership.
    4. Ask whether another authorized Cadillac or GM dealer has inventory.
    5. Request an updated estimated arrival date without treating it as guaranteed.
    6. Ask whether the vehicle is safe to drive.
    7. Ask whether courtesy transportation, towing, or another warranty benefit applies.
    8. Keep every repair order and communication.
    9. Open a Cadillac case when the delay remains unresolved.

    Cadillac may document and review a delay, but parts production, distribution, shipping, dealer scheduling, diagnosis, and warranty authorization may involve separate organizations.

    Cadillac Accident and Collision Support

    A collision concern can involve emergency services, police, an automobile insurer, a towing provider, collision facility, Cadillac dealer, OnStar, and Cadillac.

    After an accident:

    1. Call emergency services when anyone is injured or the scene is unsafe.
    2. Follow police instructions.
    3. Contact the automobile insurer.
    4. Use OnStar or Cadillac Roadside Assistance when towing is required.
    5. Photograph the vehicles and scene when safe.
    6. Keep police, towing, storage, repair, and insurance records.
    7. Ask whether a GM Collision Repair Network facility is available.

    Do not assume that Cadillac’s vehicle warranty, OnStar, or Roadside Assistance pays for collision repairs, insurance deductibles, impound charges, storage, rental transportation, property damage, or every accident-related tow.

    Cadillac Customer Service Scam Warning

    Fraudsters may impersonate Cadillac, General Motors, OnStar, GM Financial, a Cadillac dealer, a warranty administrator, recall department, or Roadside Assistance provider.

    • Verify telephone numbers through Cadillac.com, the myCadillac app, GM Financial, or official vehicle documents.
    • Do not provide passwords or one-time verification codes to an unsolicited caller.
    • Do not pay using gift cards or cryptocurrency.
    • Do not give an unsolicited caller remote access to a telephone or computer.
    • Verify unexpected warranty, recall, finance, refund, title, towing, and payoff messages.
    • Confirm an assigned towing provider through the official Cadillac roadside case.
    • Do not publish the complete VIN or precise vehicle location.

    Cadillac Company, Parent, and Leadership Information

    Cadillac is General Motors’ luxury-vehicle brand. It is not a separately traded public company with an independent corporate headquarters.

    • Consumer brand: Cadillac
    • Parent company: General Motors Company
    • General Motors Chair and Chief Executive Officer: Mary Barra
    • General Motors President: Mark Reuss
    • Vice President of Global Cadillac: Kristian Aquilina

    General Motors principal executive offices:
    Hudson’s Detroit
    1240 Woodward Avenue
    Detroit, MI 48265

    General Motors’ public facility listing may display ZIP code 48226 for Hudson’s Detroit, while current SEC filings use 48265 for the principal executive offices.

    General Motors corporate telephone: 1-313-667-1500

    Cadillac Customer Assistance mailing address:
    P.O. Box 33169
    Detroit, MI 48232-5169

    The GM headquarters and Cadillac mailing address are not dealerships, service departments, parts counters, towing yards, finance-payment locations, vehicle-return centers, or guaranteed walk-in complaint offices.

    For parent-company customer-service information, see General Motors customer service, finance, warranty, and complaints.

    For headquarters and corporate-office information, see the exact Cadillac corporate office and headquarters page.

    Cadillac Customer Service Frequently Asked Questions

    What is the Cadillac customer-service phone number?

    Call Cadillac General Assistance at 1-800-333-4223.

    What are Cadillac customer-service hours?

    Cadillac General Assistance is available Monday through Saturday from 8:00 a.m. to 9:00 p.m. Eastern Time. Sunday is closed.

    What is the Cadillac owner and warranty assistance number?

    Current Cadillac warranty materials list 1-800-458-8006 for owner and warranty assistance.

    Does Cadillac have an email address for customer service?

    Cadillac primarily directs customers to its official online support-request form rather than publishing one universal email address for ordinary vehicle, dealer, or warranty complaints.

    How do I file a complaint with Cadillac?

    Begin with the appropriate dealership manager when the issue is dealer-controlled. If the concern remains unresolved, call Cadillac and request a formal case number.

    How do I complain about a Cadillac dealer?

    Contact the sales manager, service manager, parts manager, finance manager, or dealership general manager. Keep all documents and provide the dealership name, dates, mileage, and requested resolution when escalating to Cadillac.

    What is the Cadillac Roadside Assistance number?

    Call 1-800-224-1400 for a standard Cadillac vehicle.

    What is the Cadillac EV Roadside Assistance number?

    Call 1-844-515-1420 for a Cadillac electric vehicle.

    How long is Cadillac Roadside Assistance included?

    Cadillac currently describes Roadside Assistance for applicable 2013-or-newer passenger vehicles as six years or 70,000 miles, whichever occurs first.

    What is the OnStar customer-service number?

    Call 1-888-4ONSTAR or 1-888-466-7827.

    What is the Cadillac Financial phone number?

    Call GM Financial at 1-800-284-2271 for an eligible Cadillac Financial or GM Financial account.

    What is the Cadillac Protection Plan claims number?

    Call 1-833-959-0106. Many claims require approval before covered work begins.

    How long is Cadillac’s bumper-to-bumper warranty?

    The bumper-to-bumper limited warranty generally lasts four years or 50,000 miles, whichever occurs first.

    How long is Cadillac’s powertrain warranty?

    A typical Cadillac powertrain limited warranty lasts six years or 70,000 miles, whichever occurs first. Vehicle-specific terms can differ.

    How long is a Cadillac EV battery covered?

    An applicable Cadillac EV battery generally has an eight-year/100,000-mile limited warranty.

    What does Cadillac Certified Pre-Owned coverage include?

    A qualifying CPO Cadillac retains the remaining original bumper-to-bumper warranty and then receives one additional year of limited-warranty coverage with unlimited mileage.

    How do I check for a Cadillac recall?

    Use GM’s official recall lookup with the VIN and contact an authorized Cadillac dealer to schedule an applicable recall repair.

    Does Cadillac participate in BBB AUTO LINE?

    Yes. Cadillac participates through General Motors. Eligibility depends on the vehicle, warranty problem, age, mileage, state, ownership, and repair history.

    Where is Cadillac headquartered?

    Cadillac is a General Motors brand. General Motors’ principal executive offices are at Hudson’s Detroit, 1240 Woodward Avenue, Detroit, Michigan 48265.

    Who owns Cadillac?

    Cadillac is a vehicle brand of General Motors Company.

    Who leads Cadillac?

    Kristian Aquilina is Vice President of Global Cadillac. Mary Barra is Chair and Chief Executive Officer of General Motors.

    Cadillac Customer Reviews and Complaints

    CustomerServiceNumbers.com currently displays a rating of 2.7 out of 5 stars based on three historical entries.

    The visible entries are dated:

    • June 18, 2018
    • June 25, 2015
    • May 1, 2015

    Supported themes include:

    • A 2013 Cadillac SRX owner’s reported radio, navigation, water-pump, and mass-airflow-sensor concerns, including a reported $525 out-of-pocket repair
    • A tire question concerning a vehicle described by the writer as a 2015 “AST,” with no customer-service interaction or outcome provided
    • A 2011 CTS AWD wagon owner’s complaint about diagnostic and repair charges and treatment by an individual Cadillac dealership

    The June 25, 2015 entry is an owner question rather than a completed customer-service review. Its publicly displayed complete VIN should be removed or redacted.

    These historical submissions do not establish current average repair costs, nationwide dealership conduct, present-day warranty decisions, or company-wide customer satisfaction.

    Related Cadillac, GM, OnStar, and Luxury Automotive Customer-Service Pages

    Privacy Warning Before Posting a Cadillac Review

    Do not publish a complete VIN, Cadillac or GM case number, repair-order number, recall number, Roadside Assistance dispatch number, OnStar PIN, myCadillac credentials, precise current vehicle location, license-plate number, GM Financial account number, loan or lease number, payoff quote, title document, payment-card information, driver’s-license details, home address, private telephone number, email address, insurance documents, police reports, medical information, account password, or verification code.

    Do not post the full names of nonpublic dealership, finance, towing, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Cadillac, General Motors, warranty, recall, Roadside Assistance, OnStar, GM Financial, Protection Plan, corporate, and leadership resources together with the customer reviews visibly published on this website.

    Telephone numbers, support hours, warranty terms, Roadside Assistance, recall procedures, connected services, finance contacts, protection-plan benefits, leadership, and company information can change. Verify important instructions through Cadillac, the applicable dealer, vehicle documents, GM Financial, OnStar, BBB AUTO LINE, or the appropriate government agency.

    Share Your Cadillac Experience

    Have you contacted Cadillac about a vehicle purchase, dealership, repair, warranty claim, repeated problem, recall, parts delay, Roadside Assistance request, electric vehicle, OnStar subscription, myCadillac app issue, Cadillac Financial account, Protection Plan, vehicle order, or unresolved complaint?

    Share the general location, approximate date, Cadillac model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, payment, identification, exact-location, insurance, or contact information.

    Page Update Note

    This Cadillac customer-service page was updated on July 30, 2026. The update verified Cadillac’s General Assistance, owner and warranty, Roadside Assistance, EV, OnStar, finance, and Protection Plan contacts; corrected the corporate and mailing addresses; added current warranty, recall, Certified Pre-Owned, dispute, complaint, leadership, and related-page information; and accurately summarized the three visible historical customer entries.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Cadillac, General Motors Company, General Motors LLC, GM Financial, Cadillac Financial, OnStar, GM Protections, BBB AUTO LINE, any authorized Cadillac or GM dealer, roadside contractor, towing company, lender, insurer, repair facility, government agency, or employee.

    This website cannot access a Cadillac, OnStar, or finance account; approve a repair; determine warranty or Certified Pre-Owned coverage; open a Cadillac case; dispatch Roadside Assistance; locate a vehicle; complete a recall; issue reimbursement; change a connected-service subscription; release a title; approve a Protection Plan claim; decide a dispute; or submit a complaint on a customer’s behalf.

    Contact details, warranties, Roadside Assistance, recalls, connected services, finance procedures, Protection Plan benefits, dispute eligibility, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.

  • Reach BMW Customer Service – Reviews And Complaints

    Before purchasing a vehicle or using services from BMW, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. BMW is a luxury automobile manufacturer known for its high-performance vehicles, innovative technology, and premium customer service.

    How to Contact BMW

    You can reach BMW customer service using the following details:

    • Phone Number: 1-800-831-1117
    • Email Support: BMW offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 9 AM – 9 PM ET
    • Corporate Address: BMW of North America, LLC, 300 Chestnut Ridge Road, Woodcliff Lake, NJ 07677
    • Website: https://www.bmwusa.com

    BMW Customer Support Reviews and Complaints

    When considering purchasing a BMW vehicle or using their services, it’s helpful to review their customer service feedback. BMW competes with other luxury car manufacturers like Mercedes-Benz, Tesla, Audi, Lexus, and Jaguar. Customer reviews frequently highlight the performance and luxury features of BMW vehicles, as well as the benefits of BMW’s maintenance and warranty programs. However, some complaints focus on issues related to customer service at dealerships, repair costs, and vehicle reliability.

    BMW is known for producing vehicles that combine driving pleasure with cutting-edge technology and sophisticated design. The brand offers a wide range of models, from sporty coupes and sedans to versatile SUVs and electric vehicles, catering to different driving preferences and lifestyles.

    Comparing BMW with other luxury car brands can help you determine which manufacturer offers the best vehicles, features, and customer support for your automotive needs. Evaluating customer reviews and complaints is an important step in making an informed decision about your next car purchase.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about purchasing a vehicle from BMW.

    Note: This website listing is not associated with BMW. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    BMW does not provide support services directly through this website. For any questions or concerns about BMW products or services, contact their customer service representative directly.

  • Acura Customer Service: Warranty, Recalls and Roadside Help

    Acura customers commonly need help with a vehicle warranty, unresolved dealer repair, safety recall, roadside emergency, AcuraLink subscription, in-car technology problem, finance or lease account, online vehicle order, missing replacement part, or complaint escalation. The correct support route depends on whether the issue belongs with an independently operated Acura dealer, Acura Client Relations, American Honda Finance Corporation, roadside assistance, or AcuraLink.

    How to Contact Acura Customer Service

    Acura Client Relations assists with U.S. Acura vehicles. Non-U.S. customers should use the distributor or customer-relations office serving the country where the vehicle was sold.

    Best Acura Support Route by Issue

    • Maintenance, diagnosis, or repair: Contact an authorized Acura dealer’s service department.
    • Warranty repair: Begin with an authorized Acura dealer and request a written diagnosis.
    • Unresolved dealer or manufacturer concern: Open a case with Acura Client Relations.
    • Safety recall: Call 1-888-234-2138 or use Acura’s VIN recall lookup.
    • Breakdown or roadside emergency: Call 1-800-594-8500.
    • Bluetooth, navigation, audio, or in-car technology: Call 1-888-528-7876.
    • AcuraLink account or subscription: Call 1-877-375-2638.
    • Loan, lease, payment, payoff, or statement: Use Acura Financial Services.
    • Sales deposit, trade-in, or dealer-added product: Contact the selling dealer.
    • Vehicle safety complaint: Contact Acura and report the concern to NHTSA when appropriate.

    Information to Gather Before Contacting Acura

    • The model, model year, and current mileage
    • The VIN, provided privately
    • The purchase or lease date
    • The selling and servicing dealers
    • The repair-order or invoice numbers
    • The dates and mileage of each repair attempt
    • The warning lights, symptoms, and diagnostic findings
    • Photographs or video when safe and relevant
    • The applicable warranty or Acura Care contract
    • Recall or service-campaign information
    • Any existing Acura case number
    • The requested diagnosis, repair, reimbursement, review, or other resolution

    Do not publish a complete VIN, license plate, home address, finance-account number, driver’s-license information, location history, passwords, verification codes, or unredacted service and sales documents in a public review.

    Acura Dealer Versus Acura Client Relations

    Authorized Acura dealerships are independently operated businesses. The local dealer is normally the first contact for:

    • Vehicle diagnosis and repair
    • Warranty inspection
    • Recall completion
    • Maintenance and parts
    • Sales deposits and trade-ins
    • Used and Certified Pre-Owned vehicle concerns
    • Dealer-added accessories and protection products
    • Loaner-vehicle availability

    Acura Client Relations represents the manufacturer’s customer-relations function. It can document concerns, review manufacturer policies, communicate with the dealer, and escalate qualifying matters. It does not operate the dealership, diagnose a vehicle remotely, control every dealer charge, or guarantee a particular remedy.

    How to Escalate a Dealer Complaint

    1. Speak with the service advisor or salesperson handling the transaction.
    2. Ask for the service manager, sales manager, or finance manager when appropriate.
    3. Request review by the dealership’s general manager.
    4. Keep repair orders, contracts, estimates, emails, and photographs.
    5. Ask the dealership to state its diagnosis and decision in writing.
    6. Call Acura Client Relations at 1-800-382-2238.
    7. Provide the dealer name, dates, mileage, repair history, and requested resolution.
    8. Retain the Acura case number and representative information.
    9. Follow up through the existing case rather than opening duplicate cases.

    A complaint about a dealer sales practice is different from a manufacturer warranty claim. Clearly identify whether the dispute involves the dealership, the vehicle, Acura’s warranty, Acura Financial Services, or another company.

    Acura Warranty Coverage

    Current U.S. Acura vehicle pages generally list:

    • New Vehicle Limited Warranty: 4 years or 50,000 miles
    • Powertrain Limited Warranty: 6 years or 70,000 miles
    • Rust Perforation Limited Warranty: 5 years with unlimited mileage
    • Seat Belt Limited Warranty: 15 years or 150,000 miles
    • Acura Genuine Accessories: Up to 4 years or 50,000 miles when installed under qualifying conditions
    • Acura Total Luxury Care Roadside Assistance: 4 years or 50,000 miles

    The exact warranty booklet supplied for the model year controls. Emissions, replacement parts, batteries, accessories, Certified Pre-Owned vehicles, tires, and Acura Care contracts have separate terms and exclusions.

    What Acura’s New-Vehicle Warranty Covers

    The New Vehicle Limited Warranty generally covers qualifying defects in materials or workmanship. It does not serve as prepaid maintenance, accident insurance, or coverage for every condition that occurs while the vehicle is owned.

    Potential exclusions can include:

    • Normal wear and maintenance
    • Damage from accidents, collisions, or road hazards
    • Improper repair or modification
    • Aftermarket parts and accessories
    • Abuse, racing, misuse, or neglect
    • Environmental and cosmetic damage
    • Damage caused by improper fluids or maintenance
    • Conditions that do not result from a covered defect

    Ask the dealer for a written explanation when coverage is denied. The written diagnosis, applicable warranty language, mileage, and repair history are important during escalation.

    Original Tires and Replacement Parts

    The original tires are generally covered by the tire manufacturer rather than Acura’s New Vehicle Limited Warranty. The Acura Owners site provides links to current tire-manufacturer warranty information.

    Acura Genuine replacement parts and accessories may have separate warranties. Coverage can depend on where the part was purchased, who installed it, and whether it was installed at the time of the new-vehicle purchase.

    Acura Certified Pre-Owned Vehicles

    Certified Pre-Owned warranty coverage differs from new-vehicle coverage. Confirm:

    • The Acura certification level
    • The original in-service date
    • The remaining new-vehicle warranty
    • The certified warranty start date
    • Powertrain and non-powertrain coverage
    • Deductibles and exclusions
    • Roadside and maintenance benefits
    • Whether the certification documents match the vehicle

    A dealer’s description of a used Acura as “certified” should be supported by official Acura Certified Pre-Owned paperwork.

    Acura Safety Recalls

    Use Acura’s official recall lookup and enter the complete 17-character VIN privately. A year-and-model search can show recalls affecting part of a vehicle population, but only a VIN search determines whether a specific vehicle has an open Acura recall in the database.

    Authorized Acura dealers perform applicable safety-recall repairs without charge. Parts availability and appointment timing may vary. Ask the dealer whether the vehicle is safe to drive while waiting and request transportation information when the repair cannot be completed promptly.

    Reporting a Vehicle Safety Concern

    Stop driving and seek emergency assistance when a vehicle presents an immediate fire, braking, steering, airbag, fuel-leak, electrical, or other serious safety risk.

    For a non-emergency safety concern:

    1. Document the date, mileage, warning lights, and conditions.
    2. Arrange an inspection by an authorized Acura dealer.
    3. Obtain the repair order and diagnosis.
    4. Open an Acura Client Relations case.
    5. Check the VIN for open recalls.
    6. Submit a factual complaint to NHTSA when appropriate.

    Do not wait for an ordinary customer-service response when the vehicle is unsafe to operate.

    Acura Roadside Assistance

    Acura Total Luxury Care roadside assistance is available 24 hours a day at 1-800-594-8500 for qualifying vehicles.

    Available services can include:

    • Towing to the nearest Acura dealer
    • Battery jump-starting
    • Emergency fuel delivery
    • Lockout assistance
    • Flat-tire assistance
    • Trip-planning or travel-related assistance under qualifying terms

    Coverage limits and eligibility depend on the vehicle, warranty period, contract, location, and circumstances. Accident towing, off-road recovery, or service beyond the program limits can create additional charges.

    AcuraLink Support and Subscriptions

    AcuraLink provides connected-vehicle functions on supported vehicles. Depending on the model, equipment, subscription, cellular coverage, and package, features may include:

    • Remote lock and unlock
    • Remote engine start
    • Vehicle-status information
    • Roadside-assistance requests
    • Automatic collision notification
    • Emergency assistance
    • Stolen-vehicle assistance
    • Concierge and navigation functions

    Call 1-877-375-2638 for AcuraLink enrollment, subscription, billing, account, or feature assistance. The availability and price of packages vary by vehicle and model year.

    AcuraLink cannot function normally when the vehicle lacks a compatible system, an active subscription is required but inactive, cellular service is unavailable, or the vehicle has been disconnected from remote access.

    In-Car Technology Support

    Call 1-888-528-7876 for help with qualifying in-car technology questions, such as:

    • Bluetooth pairing
    • HandsFreeLink
    • Navigation functions
    • Audio and display features
    • Radio and navigation security codes
    • Compatible devices
    • System updates

    A hardware failure or repair may still require diagnosis by an authorized Acura dealer.

    Acura Financial Services

    Acura Financial Services is operated by American Honda Finance Corporation. It is separate from Acura Client Relations and the independently operated dealer.

    Use the Acura Financial Services portal for:

    • Monthly payments
    • Automatic payments
    • Statements and account history
    • Payoff information
    • Address and account updates
    • Lease information
    • End-of-term options
    • Finance-account support

    Acura Client Relations cannot normally process finance payments, change a lease balance, remove late charges, issue a payoff, or correct credit reporting.

    Lease-End Support

    Acura’s Lease Maturity Center currently publishes 1-866-777-6495, Monday through Friday from 8:00 a.m. to 6:00 p.m. local time.

    Lease-end customers should review:

    • Remaining payments
    • Mileage allowance
    • Wear-and-use requirements
    • Vehicle inspection
    • Purchase option
    • Dealer-return appointment
    • Keys, manuals, and maintenance records
    • Vehicle Return Receipt

    Returning a vehicle to a dealer does not automatically confirm that the finance account is closed. Retain the return receipt and notify the Lease Maturity Center.

    Buying or Ordering an Acura

    Participating dealers may support online vehicle configuration, deposits, trade-ins, finance applications, and purchase steps. The designated Acura dealer completes the sale and controls dealer-specific pricing, taxes, fees, trade-in terms, and optional products.

    Acura’s online-order guidance says an order can generally be modified or canceled until a VIN is assigned. After a VIN is assigned, the customer must work with the dealer to cancel the order and request any deposit refund.

    Vehicle Returns and Deposit Refunds

    Acura does not publish one universal right to return a vehicle after purchase. State law and dealer policies vary.

    Before paying a deposit, ask the dealer to state in writing:

    • Whether the deposit is refundable
    • The cancellation deadline
    • What happens after a VIN is assigned
    • Whether the vehicle is a special order
    • Whether dealer-added equipment is refundable
    • Any cancellation or restocking charge

    Parts, accessories, apparel, and other products purchased from a dealer or third-party retailer are subject to that seller’s return policy.

    Repair Delays and Backordered Parts

    For an extended repair delay:

    1. Ask the dealer for the diagnosis and required part numbers.
    2. Request the parts-order date and current status.
    3. Ask whether the vehicle is safe to drive.
    4. Ask about loaner or alternative-transportation policies.
    5. Keep every repair order, even when no repair was completed.
    6. Open an Acura Client Relations case.
    7. Provide the case manager with updated dates and mileage.

    Loaner vehicles and rental reimbursement are not automatically guaranteed for every repair. Coverage can depend on the warranty, Acura Care contract, dealer policy, parts delay, and case review.

    Collision Repairs and Insurance Claims

    Collision repairs are normally handled by the vehicle owner, insurer, and repair facility rather than Acura’s new-vehicle warranty.

    Ask whether the repair facility:

    • Uses Acura repair procedures
    • Can perform required scans and calibrations
    • Uses appropriate structural and restraint-system equipment
    • Documents original-equipment and aftermarket parts
    • Provides a written repair warranty

    Acura Client Relations does not control an insurer’s payment decision or an independent collision shop’s schedule.

    Privacy and Connected-Vehicle Data

    Acura and American Honda services may process information such as:

    • VIN and vehicle ownership
    • Service and warranty records
    • Vehicle operation and diagnostic data
    • Geolocation and connected-service activity
    • App and website usage
    • Communications and uploaded photographs
    • Finance information shared with affiliated companies under applicable terms

    Use Acura’s official privacy tools for eligible access, deletion, correction, or opt-out requests. American Honda Finance Corporation maintains separate privacy practices for finance and lease accounts.

    Before selling or returning a connected vehicle, remove personal devices, addresses, garage-door information, call history, app access, and saved account information according to the owner’s manual.

    How to Escalate an Acura Complaint

    1. Identify whether the issue belongs to the dealer, Acura, Acura Financial Services, roadside assistance, or AcuraLink.
    2. Obtain the dealer’s written diagnosis or sales decision.
    3. Collect the relevant contracts, repair orders, and warranty documents.
    4. Call Acura Client Relations at 1-800-382-2238.
    5. Request and retain a case number.
    6. State the specific resolution requested.
    7. Reply through the existing case and document every update.
    8. Use the recall line or NHTSA for a safety issue.
    9. Use Acura Financial Services for loan or lease-account disputes.
    10. Review the warranty booklet and applicable state consumer remedies when the documented process remains unresolved.

    Acura Corporate Office

    American Honda Motor Co., Inc.
    Acura Division / Acura Client Relations
    1919 Torrance Boulevard
    Torrance, CA 90501-2746
    Corporate campus: 1-310-783-2000

    Current Acura pages use internal mail-stop codes for Client Relations. Use the mail stop shown in current Acura correspondence or confirm it before sending important documents.

    The Torrance address is an American Honda corporate and customer-relations location. It is not an Acura dealership, vehicle-return location, repair shop, parts warehouse, roadside dispatch center, or finance-payment address.

    For more corporate information, visit the Acura Corporate Office page.

    Company and Ownership Information

    Acura is the luxury-vehicle brand of American Honda Motor Co., Inc. American Honda is part of Honda Motor Co., Ltd.

    Eiji Fujimura is currently president and CEO of American Honda Motor Co., Inc. and Honda’s chief officer for North American regional operations.

    Acura Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has no published Acura reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and is not a zero-star customer judgment.

    Until moderated reviews are submitted, this page should not claim that customers commonly praise or complain about vehicle quality, reliability, dealers, repairs, recalls, AcuraLink, financing, warranty coverage, or customer-service response times.

    Frequently Asked Questions

    What is Acura’s customer-service number?

    Call 1-800-382-2238 Monday through Friday from 6:00 a.m. to 5:00 p.m. Pacific Time.

    What is Acura’s customer-service email?

    Email acr@ahm.acura.com or use the official Acura Client Relations form.

    What is Acura’s recall number?

    Call 1-888-234-2138.

    What is Acura roadside assistance?

    Call 1-800-594-8500 for qualifying 24/7 Acura Total Luxury Care roadside assistance.

    How do I contact AcuraLink?

    Call 1-877-375-2638.

    Does Acura handle dealership complaints?

    Begin with dealership management. Acura Client Relations can document and review manufacturer-level concerns but does not own independently operated dealerships.

    How long is Acura’s new-vehicle warranty?

    Current U.S. models generally include a 4-year/50,000-mile New Vehicle Limited Warranty and 6-year/70,000-mile powertrain warranty. The model-year warranty booklet controls.

    Can I return a new Acura?

    Acura does not publish one universal vehicle-return policy. The selling dealer’s written agreement and applicable state law control.

    Where is Acura headquartered in the United States?

    Acura’s U.S. operations are based at American Honda’s Torrance campus at 1919 Torrance Boulevard, Torrance, California 90501-2746.

    Related Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Acura, American Honda Motor Co., Inc., Honda Motor Co., Ltd., American Honda Finance Corporation, an Acura dealer, repair facility, insurer, roadside provider, or technology vendor.

    The purpose of this page is to help consumers locate the correct support route, document complaints, request appropriate resolutions, and report whether the dealer or company resolved the issue.

    Share Your Experience

    Describe the Acura model and model year, product or service involved, dealer or support route used, whether a case number was created, resolution requested, response received, and whether the issue was resolved.

    Privacy warning: Do not publish a complete VIN, license plate, home address, driver’s-license information, finance-account number, Social Security number, passwords, AcuraLink codes, exact vehicle-location data, complete case numbers, private correspondence, or unredacted contracts and service invoices.

    Page Update Note

    This page was updated on July 28, 2026. The update verified Acura Client Relations’ current telephone number, email, chat and weekday hours; added recall, roadside, technology, AcuraLink and finance routes; clarified the Torrance corporate address and phone; distinguished Acura, American Honda, independently operated dealers and American Honda Finance Corporation; and added current guidance for warranties, recalls, roadside assistance, connected services, lease accounts, vehicle orders, repair delays, privacy, safety complaints and escalation. Unsupported customer-review themes were removed because no CustomerServiceNumbers.com reviews are currently visible.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is an independent information and review website. It is not affiliated with Acura, American Honda Motor Co., Inc., Honda Motor Co., Ltd., American Honda Finance Corporation, an Acura dealer, repair shop, insurer, roadside provider, or technology service. It cannot access accounts or vehicles, schedule repairs, diagnose defects, approve warranty coverage, complete recalls, dispatch roadside service, change subscriptions, process finance payments, cancel contracts, issue refunds, provide legal advice, or act on behalf of Acura.

  • Dodge Customer Service, Warranty, Recall and Roadside Help

    Dodge owners may need help with an unresolved dealership repair, denied warranty claim, safety recall, roadside emergency, vehicle-order delay, Uconnect problem, connected-services subscription, unexpected repair charge, or repeated vehicle defect. The correct contact depends on whether the issue is controlled by Dodge Customer Care, Mopar, an authorized dealership, a lender, a service-contract provider, or another company.

    Dodge is a vehicle brand operated in the United States through FCA US LLC and is part of Stellantis. CustomerServiceNumbers.com is independent and cannot access Dodge vehicle, warranty, dealership, finance, recall, or connected-services records.

    How to Contact Dodge Customer Service

    Current Dodge and Mopar Support Hours

    The official Dodge-branded Mopar owner page currently lists customer-care advisors during the following Eastern Time hours:

    • Monday through Friday: 8:00 a.m.–9:00 p.m.
    • Saturday: 9:00 a.m.–5:00 p.m.
    • Roadside Assistance: Available 24 hours a day, seven days a week

    Hours can change for holidays, system outages, severe weather, and individual support departments. Check the live contact page before relying on a specific schedule.

    Dodge Headquarters and Customer-Care Mailing Address

    Dodge brand operations in the United States are associated with the Stellantis North America and FCA US campus:

    Stellantis North America / FCA US LLC
    1000 Chrysler Drive
    Auburn Hills, MI 48326

    This physical corporate campus is not a Dodge dealership, repair shop, parts-return warehouse, vehicle-return facility, or guaranteed public walk-in customer-service office.

    For written Dodge or FCA US customer-care correspondence, Mopar currently lists:

    FCA US LLC Customer Care
    P.O. Box 21-8004
    Auburn Hills, MI 48321-8004

    Include only the information needed to identify the case. Keep the original documents and send copies rather than irreplaceable repair, ownership, insurance, or identification records unless official instructions require otherwise.

    Best Dodge Support Route by Issue

    • General Dodge vehicle complaint: Call Dodge Customer Care at 1-800-423-6343.
    • Dealer repair or warranty dispute: Begin with the dealership service adviser and service manager, then open a Dodge Customer Care case.
    • Safety recall: Call 1-800-853-1403 or check the VIN through Mopar and NHTSA.
    • Breakdown or towing: Call Roadside Assistance at 1-800-521-2779.
    • Owner manual, maintenance, parts, or service scheduling: Use the Mopar owner site or contact 1-800-399-2668.
    • FlexCare service contract: Call 1-800-521-9922 and review the specific contract.
    • Uconnect or connected-services problem: Call the support number associated with the vehicle’s system and subscription.
    • Vehicle-order status: Use Dodge Vehicle Order Tracking and contact the selling dealer.
    • Deposit, trade-in, sales contract, pricing, or dealer refund: Contact the selling dealership’s sales manager or general manager.
    • Loan or lease payment: Contact the lender or lessor named on the finance agreement or billing statement.
    • Safety defect complaint: File a complaint with the National Highway Traffic Safety Administration when appropriate.

    How to Prepare Before Calling Dodge

    Having complete records can make it easier for Dodge Customer Care or a dealership to understand the problem. Have the following information available when relevant:

    • Vehicle year, model, and mileage
    • Full VIN, shared only through a secure official support route
    • Dealership name and location
    • Repair-order numbers and service dates
    • Exact warning lights, diagnostic codes, or symptoms
    • Date the problem first appeared
    • Number of repair attempts
    • Warranty or FlexCare contract information
    • Recall campaign number, when applicable
    • Dodge Customer Care case number
    • The specific resolution being requested

    Keep a dated record of calls, messages, dealership visits, repair attempts, parts ordered, diagnostic results, payments, towing, rental expenses, and promised follow-up dates.

    Dodge Warranty Help

    Dodge warranty coverage varies by model year, mileage, powertrain, vehicle configuration, original in-service date, ownership history, market, and the written warranty booklet issued for the vehicle.

    Use the official Dodge warranty page or Mopar Vehicle Resources to locate the warranty information for the vehicle’s year and model.

    A Dodge limited factory warranty may cover qualifying defects involving factory-installed parts or systems. It does not automatically cover every malfunction, maintenance item, noise, cosmetic condition, accident-related problem, environmental damage, modification, uncertified aftermarket component, wear item, or previously completed repair.

    What to Do When a Dodge Warranty Repair Is Denied

    1. Ask the dealership to provide the denial reason in writing.
    2. Request the diagnosis, technician findings, repair estimate, and applicable warranty provision.
    3. Confirm that the dealership entered the correct VIN, mileage, and in-service date.
    4. Ask whether the repair was submitted to FCA US for authorization.
    5. Ask whether additional testing, photographs, maintenance records, or teardown authorization is required.
    6. Open a Dodge Customer Care case at 1-800-423-6343.
    7. Keep copies of the warranty booklet, purchase contract, maintenance records, and all repair orders.

    Dodge Customer Care may review or escalate a case, but opening a case does not guarantee warranty approval, reimbursement, a free repair, a replacement vehicle, loaner transportation, goodwill assistance, or a vehicle repurchase.

    Factory Warranty Versus FlexCare

    A factory warranty and a vehicle service contract are not the same:

    • Factory warranty: Coverage included with an eligible vehicle under the written manufacturer warranty.
    • FlexCare Vehicle Protection: A separately administered service contract with its own covered components, exclusions, deductibles, authorization process, term, and claim rules.
    • Third-party service contract: Coverage sold or administered by another company rather than FCA US LLC.

    Check the exact contract before authorizing repairs. A dealership’s use of terms such as “extended warranty” does not prove that FCA US LLC or FlexCare administers the plan.

    Dodge Recall Information

    Use the vehicle’s 17-character VIN to check for open safety recalls:

    A search by year, make, and model may show recalls affecting similar vehicles but does not confirm whether one particular Dodge is included. Use the VIN for vehicle-specific results.

    When the vehicle is included in a safety recall, contact an authorized dealer to schedule the recall remedy. Safety-recall repairs are performed without charge, but scheduling and parts availability can vary.

    Follow any “Do Not Drive,” “Park Outside,” charging restriction, fire-risk, airbag, or other immediate safety instruction included in the official recall notice. Do not continue using a vehicle contrary to an official safety warning.

    What to Do When a Recall Repair Is Delayed

    1. Confirm the recall applies to the VIN.
    2. Ask the dealership whether the remedy and required parts are available.
    3. Request the earliest available appointment.
    4. Ask whether another authorized dealership has the necessary parts or certification.
    5. Call Recall Assistance at 1-800-853-1403.
    6. Keep the recall notice and records of every scheduling attempt.
    7. Follow any interim safety instructions issued by FCA US LLC or NHTSA.

    A recall does not automatically guarantee a rental vehicle, reimbursement, vehicle replacement, or repurchase. Ask what assistance is available for the specific campaign and vehicle.

    Dodge Roadside Assistance

    For eligible Dodge vehicles in the United States, call 1-800-521-2779. Roadside Assistance is available 24/7/365.

    Have the following ready:

    • Vehicle owner’s name
    • VIN
    • Vehicle year and model
    • License plate number
    • Odometer reading
    • Current location and nearby landmarks
    • Brief description of the breakdown

    Services may include towing, battery assistance, a flat-tire response, lockout help, or limited fuel delivery when covered. Eligibility, occurrence limits, towing destination, distance limits, excluded costs, and reimbursement depend on the applicable vehicle warranty or roadside plan.

    If the vehicle is in an unsafe traffic location, call emergency services before waiting for roadside assistance.

    Dodge Dealership Repair Complaints

    An authorized Dodge dealership and Dodge Customer Care are related through the brand’s sales and service network, but they do not perform the same role.

    The dealership generally controls:

    • Appointment scheduling
    • Initial diagnosis
    • Technician assignments
    • Repair estimates
    • Dealer labor and non-warranty charges
    • Parts ordering
    • Repair quality and workmanship
    • Dealer-provided loaner or rental decisions
    • Damage allegedly occurring while the vehicle is at that dealership

    Dodge Customer Care may document a complaint, communicate with a dealership, clarify manufacturer programs, or escalate an eligible case. It does not guarantee that the manufacturer will overrule every dealership decision.

    How to Escalate a Dealership Repair Problem

    1. Speak with the service adviser.
    2. Ask for the service manager.
    3. Request the diagnosis and proposed resolution in writing.
    4. Ask for the dealership general manager when the service department cannot resolve the issue.
    5. Open a Dodge Customer Care case.
    6. Provide the Customer Care case number to the dealership.
    7. Ask for the assigned case manager and expected follow-up date.
    8. Send written correspondence when telephone escalation does not resolve the matter.

    For alleged dealership-caused damage, photograph the condition, preserve the repair order, request the dealership’s written response, and notify the appropriate insurer when applicable. Dodge Customer Care should not be described as the dealership’s insurance carrier.

    Repeated Dodge Repair Problems and Lemon-Law Questions

    State lemon laws and warranty-dispute procedures vary. A vehicle is not automatically eligible for replacement or repurchase merely because it has been repaired more than once.

    Owners dealing with repeated problems should:

    • Keep every repair order, even when no problem is found.
    • Verify that each repair order accurately describes the complaint.
    • Record the vehicle’s mileage at every visit.
    • Track days the vehicle is unavailable for use.
    • Report the condition during the applicable warranty period.
    • Open a Dodge Customer Care case.
    • Review the warranty booklet’s dispute-resolution instructions.
    • Review the lemon-law requirements in the state where the vehicle was purchased or registered.
    • Consult the state attorney general, consumer-protection agency, or a qualified attorney when appropriate.

    CustomerServiceNumbers.com cannot determine whether a vehicle legally qualifies as a lemon or whether Dodge, FCA US LLC, or a dealership must repurchase it.

    Dodge Vehicle Orders, Deposits and Delivery Problems

    Dodge provides an online Vehicle Order Tracking tool. Customers generally need the Vehicle Order Number provided by the selling dealership.

    The tracker may show production or delivery progress, but the selling dealer remains the primary contact for:

    • Deposit terms
    • Final pricing
    • Trade-in terms
    • Financing conditions
    • Dealer-added products or fees
    • Allocation and estimated delivery
    • Order changes
    • Cancellation requests
    • Deposit-refund disputes

    Review the signed purchase or order document. Do not assume that Dodge Customer Care can cancel a dealership contract or require the dealership to refund a deposit.

    Dodge Vehicle Returns, Refunds and Buyback Requests

    Buying a vehicle does not automatically create a universal return period. Return, cancellation, exchange, refund, and deposit rights may depend on the written dealership agreement, lender documents, state law, and any separately advertised dealer policy.

    For a sales dispute:

    1. Review the buyer’s order and financing documents.
    2. Identify any written cancellation or return provision.
    3. Contact the dealership sales manager or general manager.
    4. Contact the lender separately when financing has been assigned.
    5. Open a Dodge Customer Care case when the dispute also involves the Dodge brand, warranty, or vehicle condition.
    6. Contact the applicable state motor-vehicle dealer regulator or consumer-protection agency when appropriate.

    Dodge Customer Care does not guarantee a refund, vehicle exchange, contract cancellation, loan cancellation, reimbursement, goodwill payment, or manufacturer buyback.

    Dodge Financing and Lease Account Help

    Dodge vehicles may be financed or leased through different banks, credit unions, dealership finance companies, or automotive lenders. Contact the creditor or lessor named on the contract or monthly statement for:

    • Payments and due dates
    • Payoff statements
    • Late fees
    • Account access
    • Payment extensions
    • Lease-end instructions
    • Repossession questions
    • Title release
    • Credit reporting

    Do not send a payment to Dodge Customer Care unless the official finance contract or verified creditor instructions specifically direct you to do so.

    Dodge Uconnect and Connected Services Help

    Connected-services support depends on the vehicle year, radio, hardware, active subscription, and service platform.

    Before contacting support:

    1. Confirm which connected-services system appears in the vehicle.
    2. Check whether the subscription is active.
    3. Confirm that the Dodge app and phone operating system are current.
    4. Restart the phone and vehicle system.
    5. Verify the account email address and vehicle ownership information.
    6. Record the exact error message.

    Deleting an account, removing a vehicle, uninstalling an app, or selling the vehicle does not necessarily cancel every paid subscription. Request cancellation through the provider responsible for the specific service and save the confirmation.

    Dodge Parts, Accessories and Mopar Orders

    Mopar parts and accessories may be sold by a dealership, the Mopar online store, or another retailer. The seller shown on the receipt generally handles order status, cancellation, return authorization, shipping damage, and refund processing.

    Do not mail a part or accessory to Dodge headquarters or the FCA US customer-care P.O. box. Obtain return instructions and a return authorization from the seller before shipping anything.

    How to Report a Dodge Safety Problem

    Contact Dodge Customer Care and an authorized dealership when a problem may involve vehicle safety. Owners may also file a complaint with the National Highway Traffic Safety Administration.

    When reporting a possible defect, provide an accurate description of what occurred, vehicle speed and conditions, warning lights, injuries or property damage, repair history, and whether the problem happened more than once.

    Filing a complaint does not guarantee that NHTSA will open an investigation or order a recall, but complaint data can help regulators identify possible safety-defect patterns.

    How to Escalate a Dodge Customer Service Complaint

    1. Identify whether the problem belongs to the dealership, Dodge Customer Care, Mopar, Uconnect, the lender, the service-contract administrator, or another provider.
    2. Gather the VIN, repair orders, bills, warranty documents, photographs, messages, and prior case numbers.
    3. Contact the dealership service manager or sales manager when the dispute began at a dealer.
    4. Call Dodge Customer Care at 1-800-423-6343.
    5. Request a case number and assigned case manager.
    6. State the problem, prior repair attempts, and requested resolution clearly.
    7. Ask what information or authorization is still needed.
    8. Confirm the expected follow-up date.
    9. Send written correspondence to FCA US LLC Customer Care when appropriate.
    10. Use NHTSA, a state regulator, consumer-protection agency, warranty dispute process, or legal counsel when the issue falls within that organization’s authority.

    Dodge Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently displays a 2.0 out of 5 rating based on two published Dodge reviews.

    The visible reviews are dated November 10, 2015, and July 16, 2016. They describe individual concerns involving an older truck oil leak, warranty dissatisfaction, repeated repairs to a 2013 Dodge Dart, alleged dealership-caused damage, and dealership communication.

    These two older reviews are a limited sample. They do not establish a current or universal pattern involving every Dodge vehicle, dealership, warranty claim, recall, repair, or Customer Care representative.

    Related Automotive Customer Service Resources

    Dodge Customer Service Frequently Asked Questions

    What is the Dodge customer-service number?

    Dodge Customer Care can be reached at 1-800-423-6343, also written as 1-800-4ADODGE.

    What are Dodge Customer Care hours?

    The current Dodge-branded Mopar owner page lists advisors Monday through Friday from 8:00 a.m. to 9:00 p.m. Eastern and Saturday from 9:00 a.m. to 5:00 p.m. Eastern. Holiday hours may differ.

    What is the Dodge roadside-assistance number?

    Call 1-800-521-2779 for Chrysler, Dodge, Jeep, and Ram roadside assistance in the United States. The service is available 24/7, but coverage depends on the vehicle and plan.

    How do I check my Dodge for recalls?

    Enter the vehicle’s 17-character VIN in the official Mopar or NHTSA recall lookup. A general year-and-model search does not confirm whether one particular vehicle is included.

    Are Dodge recall repairs free?

    When a Dodge vehicle is included in an applicable safety recall, an authorized dealer performs the recall remedy without charge. Other repairs identified during the visit may not be included.

    Does Dodge guarantee a warranty repair?

    No. Coverage depends on the written warranty, vehicle information, diagnosis, cause of failure, mileage, time limits, maintenance history, modifications, exclusions, and required authorization.

    Can Dodge Customer Care force a dealer to refund me?

    Dodge Customer Care may document or review a complaint, but it does not guarantee that an independently operated dealership will cancel a sales agreement, refund a deposit, reverse a repair bill, reimburse an expense, or exchange a vehicle.

    Can I return a new Dodge vehicle?

    There is no universal manufacturer return period for every vehicle purchase. Review the dealership agreement, lender documents, applicable state law, and any written dealer return policy.

    Who handles Dodge loan or lease payments?

    Contact the creditor or lessor named on the finance agreement or billing statement. Dodge Customer Care does not service every Dodge vehicle loan or lease.

    Where should I mail a written Dodge complaint?

    Mopar currently lists FCA US LLC Customer Care, P.O. Box 21-8004, Auburn Hills, MI 48321-8004. Do not send vehicle parts, returns, or irreplaceable original documents to that address.

    Is Ram still part of Dodge?

    Ram is now a separate Stellantis vehicle brand. Owners of older Dodge Ram vehicles should use the support route appropriate for the VIN, model year, and current brand records.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share their service experiences since 2004. We are an independent consumer resource and are not owned or operated by Dodge, FCA US LLC, Stellantis, Mopar, Uconnect, SiriusXM, FlexCare, a Dodge dealership, an automotive lender, a warranty administrator, or a government regulator.

    Our goal is to help consumers distinguish customer-care departments, dealerships, lenders, warranty providers, connected-services companies, and safety regulators so they can contact the organization responsible for the issue.

    Share Your Dodge Customer Service Experience

    Have you contacted Dodge Customer Care about a repair, warranty claim, recall, roadside emergency, dealer dispute, order delay, Uconnect problem, FlexCare claim, or repeated vehicle defect? Share the vehicle year and model, which support route you used, whether you received a case number, and whether the issue was resolved.

    Privacy and moderation warning: Do not include your full VIN, license plate number, home address, telephone number, email address, driver’s-license information, finance-account number, payment details, connected-services password, verification code, insurance claim number, complete repair order, full Customer Care case number, or private employee information. Public reviews may be moderated for privacy, spam, impersonation, threats, profanity, and unsupported allegations.

    Page Update Note

    This Dodge customer-service page was reviewed and updated on July 24, 2026. The update verifies that Dodge remains an active FCA US LLC and Stellantis brand; corrects Customer Care hours; adds current Mopar, roadside, recall, FlexCare, and connected-services contacts; distinguishes the corporate campus from the customer-care mailing address; adds warranty, repair, order, financing, recall, safety, return, and escalation guidance; clarifies that Ram is a separate brand; and replaces unsupported review claims with a summary of the two visible CSN reviews.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Dodge, FCA US LLC, Stellantis, Mopar, Uconnect, SiriusXM, FlexCare, any Dodge dealership, automotive lender, insurer, repair facility, service-contract provider, the National Highway Traffic Safety Administration, or another government agency.

    Dodge does not provide customer support through this website. Telephone numbers, hours, addresses, warranties, recall remedies, roadside coverage, connected-services plans, dealer policies, finance arrangements, service-contract terms, and escalation procedures can change. Verify important information through the official Dodge or Mopar website, the vehicle warranty booklet, the applicable contract, an authorized dealership, the lender, or the appropriate regulator.

    CustomerServiceNumbers.com cannot access a vehicle record, diagnose a defect, authorize a repair, approve warranty coverage, schedule a recall, dispatch roadside assistance, cancel an order, reverse a dealership charge, refund a deposit, modify a loan, cancel a connected-services plan, reimburse expenses, provide a replacement vehicle, or require a manufacturer buyback. Reviews are submitted by individual users and reflect their own experiences and opinions.

  • Ram Trucks Customer Service, Phone Number, Complaints, and Reviews

    Ram Trucks customer service can assist with vehicle questions, dealership complaints, warranty repairs, recalls, parts delays, Roadside Assistance, Ram Connect, Uconnect, vehicle orders, commercial trucks, and unresolved ownership concerns. Financing, lease, payment, payoff, and title questions should be directed to the lender identified on the customer’s contract or statement.

    How to Contact Ram Trucks Customer Service

    Ram Customer Service Hours

    Ram’s current contact form states that requested callbacks are returned on weekdays from 7:00 a.m. to 5:00 p.m. Eastern Time. The official site does not currently publish one unified telephone schedule for every Ram Customer Care inquiry.

    Mopar Customer Care currently publishes the following general support hours:

    • Monday–Friday: 8:00 a.m.–9:00 p.m. Eastern Time
    • Saturday: 9:00 a.m.–5:00 p.m. Eastern Time

    Ram Roadside Assistance is available 24 hours a day, seven days a week, 365 days a year. Recall, finance, connected-services, dealer, and warranty departments may have different hours.

    Which Ram Support Route Should You Use?

    • General Ram vehicle or ownership question: Call Ram Customer Care at 1-866-726-4636.
    • Unresolved dealer repair or warranty issue: Begin with dealership management, then contact Ram Customer Care or FCA US Warranty and Repair Help.
    • Breakdown, flat tire, dead battery, lockout, fuel need, or tow: Call Roadside Assistance at 1-800-521-2779.
    • Recall or safety campaign: Call 1-800-853-1403 and use the official VIN lookup.
    • Takata Stop-Drive notice: Call 1-833-585-0144.
    • Parts, accessories, manuals, maintenance, or general Mopar support: Call 1-800-399-2668.
    • Ram Connect app, account, or connected-services issue: Call 1-800-777-3600.
    • Uconnect radio, pairing, or system issue: Call 1-877-855-8400.
    • Existing FlexCare contract: Call 1-800-521-9922.
    • Vehicle loan or lease: Contact the lender named on the contract or billing statement.
    • Dealer sales, finance, service, or parts complaint: Begin with the appropriate dealership manager.

    Ram does not publish one universal public customer-service email address. Use the official contact form, telephone number, owner account, or specialized department rather than relying on an address found only on an unofficial directory.

    What to Have Ready Before Contacting Ram

    • Vehicle identification number, or VIN
    • Ram model, model year, trim, engine, and mileage
    • Dealership name, city, and state
    • Purchase or lease date
    • Repair-order and invoice numbers
    • Dates and mileage for each repair attempt
    • Diagnostic trouble codes and dashboard warnings
    • Recall, campaign, warranty, FlexCare, or roadside case number
    • Photographs, videos, estimates, and written communications
    • Rental-car, towing, hotel, or other receipts when reimbursement is requested
    • A concise timeline of the issue
    • The specific resolution requested

    Provide a complete VIN only through a secure official Ram, Mopar, FCA US, dealership, lender, insurer, or government channel. Do not publish it in a public review.

    How to File a Ram Trucks Complaint

    Step 1: Contact the Department Closest to the Problem

    • Contact the sales manager for a purchase, order, trade-in, pricing, or advertising complaint.
    • Contact the finance manager for dealer financing, add-on products, or contract questions.
    • Contact the service manager for repair, diagnosis, warranty, or maintenance concerns.
    • Contact the parts manager for an incorrect, damaged, discontinued, or backordered part.
    • Contact the dealership general manager when the department manager cannot resolve the concern.

    Step 2: Open a Ram Customer Care Case

    Call 1-866-726-4636 and ask that a formal Ram Customer Care case be opened.

    Provide:

    • The VIN and current mileage
    • The dealership’s complete name and location
    • Repair-order, purchase, warranty, or recall documentation
    • The dates and results of previous contacts
    • A factual explanation of the unresolved concern
    • The resolution requested

    Write down the Ram case number, representative information, expected follow-up date, and any documents requested.

    Step 3: Use the Warranty and Repair Escalation Route

    If dealership management cannot resolve a repair or warranty concern, call FCA US Warranty and Repair Help at 1-800-334-9200.

    Ask for important warranty, reimbursement, rental, repair, or parts decisions in writing whenever possible.

    Step 4: Review Dispute-Resolution Options

    Mopar currently identifies the National Center for Dispute Settlement as an independent arbitration resource for qualifying unresolved concerns.

    NCDS: 1-866-662-4639

    Eligibility, required prior contacts, filing deadlines, binding effect, and state-specific procedures can vary. Review the warranty booklet supplied with the vehicle before filing.

    How to Complain About a Ram Dealership

    Most authorized Ram dealerships are independently operated. Ram or FCA US may document a complaint, review a warranty concern, communicate with the dealership, or provide policy information, but the manufacturer does not directly manage every dealer employee or transaction.

    For a dealer complaint:

    1. Identify whether the concern belongs with sales, finance, service, parts, or the general manager.
    2. Keep the buyer’s order, window sticker, finance contract, repair orders, estimates, advertisements, and communications.
    3. Ask the dealership to state its position and proposed resolution in writing.
    4. Open a Ram Customer Care case if dealership management cannot resolve the issue.
    5. Provide the case representative with the dealer name, dates, documents, and requested resolution.
    6. Keep the Ram case number and all later correspondence.

    Common Ram Dealership Complaint Topics

    • Vehicle condition at delivery
    • Factory orders and delivery delays
    • Pricing, dealer markups, or advertised offers
    • Trade-in representations
    • Towing or payload representations
    • Dealer-installed accessories
    • Repair delays or repeat visits
    • Warranty denials
    • Parts backorders
    • Diesel or emissions repairs
    • Damage allegedly occurring during service
    • Rental or loaner expectations
    • Communication and follow-up problems

    Ram Trucks Warranty Coverage

    Basic Limited Warranty

    Ram’s Basic Limited Warranty generally lasts for three years or 36,000 miles, whichever occurs first. This coverage applies to eligible defects in factory-installed materials or workmanship, subject to the vehicle-specific warranty terms and exclusions.

    2026 Ram Limited Powertrain Warranty

    Ram currently promotes a 10-year/100,000-mile Limited Powertrain Warranty for eligible 2026 Ram vehicles.

    Important limitations include:

    • The promoted coverage applies to eligible 2026 model-year vehicles.
    • It is described as nontransferable.
    • Fully electric vehicles are excluded from the promoted program.
    • Exact covered components, owners, commercial-use restrictions, and claim requirements are controlled by the official warranty.

    Do not assume that the promoted 2026 term applies to an older truck, used vehicle, fleet vehicle, ProMaster EV, or every Ram model. Verify coverage by VIN.

    Older, Diesel, Heavy-Duty, and Electric Ram Vehicles

    Powertrain and component coverage can differ for:

    • Ram 1500 gasoline trucks
    • Ram 2500 and 3500 gasoline trucks
    • Cummins diesel trucks
    • Ram Chassis Cab models
    • ProMaster vans
    • ProMaster EV
    • Commercial or fleet use
    • Vehicles originally sold in Canada or another country

    Use the Warranty Information booklet for the exact model year and vehicle configuration.

    What a Ram Warranty May Not Cover

    • Routine maintenance
    • Normal wear
    • Damage caused by accidents or environmental events
    • Improper maintenance
    • Abuse, misuse, racing, or overloading
    • Damage caused by unauthorized modifications
    • Aftermarket parts or equipment when they cause the failure
    • Incorrect fuel, fluids, or contamination
    • Repairs after the applicable warranty period
    • Damage caused by exceeding towing, payload, axle, or gross vehicle limits

    Ask the dealer to identify the exact warranty provision supporting an approval or denial.

    Ram Certified Pre-Owned Warranty

    A qualifying Ram Certified Pre-Owned vehicle currently includes a 3-month/3,000-mile Maximum Care Limited Warranty covering thousands of eligible components.

    A $100 deductible generally applies to covered repair visits under this CPO benefit. Other powertrain, roadside, and ownership benefits may also apply according to the certification documents.

    Confirm:

    • That the vehicle was sold as Ram Certified Pre-Owned
    • The original in-service date
    • The CPO sale date and mileage
    • The exact warranty expiration
    • The deductible
    • Transferability
    • Roadside and towing benefits

    Repeated Ram Repairs and Warranty Disputes

    When a Ram problem continues after one or more repair attempts:

    1. Return to an authorized dealer when the truck can be operated safely.
    2. Ask that every symptom be written accurately on the repair order.
    3. Keep repair orders even when the dealer cannot reproduce the concern.
    4. Record mileage, dates, warning lights, diagnostic codes, and days out of service.
    5. Ask whether the dealer has opened a STAR technical-assistance case or contacted FCA US technical resources.
    6. Open or update a Ram Customer Care case.
    7. Ask for the warranty decision and supporting reason in writing.
    8. Review the dispute-resolution section in the applicable warranty booklet.

    Lemon-law requirements vary by state. CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for repurchase, replacement, civil penalties, arbitration, or another legal remedy.

    Ram Recall and Safety Campaign Help

    Use Mopar’s official recall lookup and enter the VIN. FCA US campaigns may include:

    • Safety recalls
    • Stop-Drive notices
    • Customer Satisfaction Notifications
    • Emissions campaigns
    • Software updates
    • Reimbursement programs

    Applicable safety-recall repairs are performed without charge through an authorized dealer or approved repair partner.

    Problems Scheduling a Ram Recall

    • Ask whether parts are currently available.
    • Ask whether another authorized dealer can perform the repair sooner.
    • Ask whether an interim safety instruction applies.
    • Keep the recall notice and appointment records.
    • Call Recall Assistance at 1-800-853-1403.
    • Open a Ram Customer Care case when the issue remains unresolved.

    Takata Airbag Stop-Drive Notice

    Owners who received an applicable Takata airbag Stop-Drive notice should call 1-833-585-0144 or contact an authorized dealer to discuss immediate free repair options.

    Reporting a Suspected Vehicle Safety Defect

    Contact Ram and consider reporting the concern to the National Highway Traffic Safety Administration.

    Stop driving and contact emergency or roadside services when the truck appears unsafe to operate.

    Ram Roadside Assistance

    Call 1-800-521-2779 for Ram Roadside Assistance in the United States.

    Roadside Assistance is available 24 hours a day, seven days a week, 365 days a year. The program is shared by Chrysler, Dodge, Jeep, and Ram vehicles.

    Depending on eligibility and the vehicle-specific program, service may include:

    • Towing
    • Flat-tire assistance
    • Battery jump-start service
    • Vehicle lockout assistance
    • Emergency fuel delivery
    • Limited winching

    Have the VIN, mileage, vehicle type, license plate, exact location, callback number, and description of the problem ready.

    Request Chrysler, Dodge, Jeep, or Ram Roadside Assistance online.

    Ram Connect, Uconnect, and App Support

    Ram Connect Customer Care

    Call 1-800-777-3600 for Ram Connect account and connected-services support.

    Ram Connect may include compatible services such as:

    • Remote lock and unlock
    • Remote start
    • Vehicle Finder
    • Vehicle Health Reports
    • Drive alerts
    • Navigation features
    • Wi-Fi hotspot service
    • Subscription management

    Features depend on the vehicle, radio, model year, equipment, account, cellular coverage, trial period, and paid subscription.

    Uconnect General Support

    Call 1-877-855-8400 for general Uconnect assistance involving:

    • Bluetooth pairing
    • Smartphone compatibility
    • Radio or touchscreen operation
    • Navigation
    • Software updates
    • Account activation
    • Connected Services

    Save screenshots, error messages, the radio model, mobile-device type, app version, and subscription information before contacting support.

    FlexCare Vehicle Protection

    FlexCare is a factory-backed optional vehicle-protection product. It is separate from the original Ram warranty.

    Plan coverage, term, mileage, deductible, rental benefits, Roadside Assistance, transferability, and cancellation rules depend on the specific contract.

    Do not assume that a FlexCare plan begins when the original warranty ends. Some plans begin from the vehicle’s original warranty-start date and at zero miles.

    Ram Financing, Loans, and Leases

    Ram currently promotes financing through Stellantis Financial Services. Some Ram customers may instead have accounts with Chrysler Capital or another lender.

    Check the retail installment contract, lease agreement, welcome letter, monthly statement, and online account before calling or sending a payment.

    Stellantis Financial Services

    Chrysler Capital

    Finance companies handle:

    • Payments
    • Payoff quotes
    • Statements
    • Lease maturity
    • Titles and lien releases
    • Account access
    • Credit reporting
    • Repossession or hardship questions

    Ram Customer Care generally does not control loan balances, payoff amounts, payment posting, title release, or credit reporting.

    Ram Parts Backorders and Repair Delays

    For a delayed part or repair:

    1. Ask the dealer for the exact part name and number.
    2. Ask whether the part is backordered nationally or unavailable only at that dealership.
    3. Ask whether another authorized dealer has inventory.
    4. Ask for the current estimated arrival date without treating it as guaranteed.
    5. Ask whether the vehicle is safe to drive while waiting.
    6. Keep all repair orders and communications.
    7. Open a Ram Customer Care case when the delay remains unresolved or affects a warranty repair.

    Ram Customer Care may document and review the concern, but parts production, distribution, shipping, dealer scheduling, warranty authorization, and repair completion can involve separate organizations.

    Ram Towing and Payload Complaints

    Actual towing and payload capability depends on the specific truck, engine, transmission, axle ratio, cab, bed, wheelbase, drivetrain, equipment, hitch, tires, cargo, passengers, and vehicle certification labels.

    Before purchasing or towing:

    • Review the window sticker and build sheet.
    • Check the door-jamb Tire and Loading Information label.
    • Confirm the Gross Vehicle Weight Rating and axle ratings.
    • Use Ram’s VIN-specific towing resources when available.
    • Confirm the trailer weight, tongue or pin weight, hitch rating, payload, and cargo.
    • Do not rely solely on a model-wide maximum-towing advertisement.

    Keep written dealer representations when a specific towing, payload, axle, mirror, hitch, or equipment configuration influenced the purchase.

    Ram Customer Service Scam Warning

    Fraudsters may impersonate Ram, FCA US, Stellantis, Mopar, a dealer, a warranty administrator, a finance company, or a roadside provider.

    • Verify numbers through RamTrucks.com, Mopar.com, or the vehicle’s official documents.
    • Do not provide passwords or one-time verification codes to an unsolicited caller.
    • Do not pay using gift cards or cryptocurrency.
    • Do not give a caller remote access to a telephone or computer.
    • Verify unexpected recall, warranty, refund, towing, title, or payoff messages.
    • Confirm the assigned towing company through the official roadside case.
    • Do not publicly post the complete VIN or precise vehicle location.

    Ram Trucks Company, Parent, and Leadership

    Ram Trucks is a separate vehicle brand within Stellantis. Although many consumers still use the phrase “Dodge Ram,” new Ram trucks and vans are marketed under the Ram brand rather than as Dodge vehicles.

    • Consumer brand: Ram Trucks
    • U.S. operating company: FCA US LLC
    • Parent company: Stellantis N.V.
    • Ram Chief Executive Officer: Matt VanDyke
    • Stellantis Chief Executive Officer: Antonio Filosa

    Stellantis North America / FCA US campus:
    1000 Chrysler Drive
    Auburn Hills, MI 48326

    FCA US Customer Assistance mailing address:
    P.O. Box 21-8004
    Auburn Hills, MI 48321-8004

    The Auburn Hills campus and Customer Assistance mailing address are not dealerships, repair facilities, parts counters, towing yards, roadside-dispatch centers, vehicle-return locations, or guaranteed walk-in complaint offices.

    Ram Trucks Customer Service Frequently Asked Questions

    What is the Ram customer-service phone number?

    Call Ram Customer Care at 1-866-RAM-INFO or 1-866-726-4636.

    What are Ram Customer Care hours?

    Ram’s official contact form currently says callback requests are returned on weekdays from 7:00 a.m. to 5:00 p.m. Eastern Time. Mopar general support has separate Monday-through-Saturday hours.

    Does Ram have a customer-service email?

    Ram primarily directs customers to its official online contact form rather than publishing one universal public customer-service email address.

    How do I file a complaint with Ram?

    Begin with the dealership manager when the issue is dealer-controlled. Then call 1-866-726-4636 and request a Ram Customer Care case number.

    How do I complain about a Ram dealer?

    Contact the sales manager, service manager, parts manager, finance manager, or dealership general manager. If the dealership cannot resolve the concern, open a Ram Customer Care case.

    What is the FCA US warranty and repair number?

    Mopar’s current escalation page lists 1-800-334-9200 for FCA US warranty and repair help after dealership management cannot resolve the concern.

    What is the Ram Roadside Assistance number?

    Call 1-800-521-2779. Roadside Assistance is available 24/7/365.

    What is the Ram recall phone number?

    Call Recall Assistance at 1-800-853-1403.

    How do I check a Ram recall?

    Use Mopar’s official recall lookup and enter the VIN. Applicable safety-recall repairs are performed without charge.

    What number should I call for a Takata Stop-Drive notice?

    Call 1-833-585-0144 or contact an authorized dealer.

    How long is the Ram basic warranty?

    The Basic Limited Warranty generally lasts three years or 36,000 miles, whichever occurs first.

    Does Ram offer a 10-year/100,000-mile warranty?

    Ram currently promotes a 10-year/100,000-mile Limited Powertrain Warranty on eligible 2026 Ram vehicles. Official disclosures say it is nontransferable and excludes fully electric vehicles. Verify the exact vehicle and terms before relying on the promotion.

    Is the Ram 10-year warranty transferable?

    The currently promoted 2026 Ram Limited Powertrain Warranty is described as nontransferable.

    What is the Ram Connect phone number?

    Call Ram Connect Customer Care at 1-800-777-3600.

    What is the Uconnect support number?

    Call Uconnect General Support at 1-877-855-8400.

    What is the FlexCare phone number?

    Call 1-800-521-9922 for an existing FlexCare Vehicle Protection contract.

    Who handles Ram financing?

    Ram currently promotes Stellantis Financial Services, but some accounts may be held by Chrysler Capital or another lender. Use the lender named on the contract or statement.

    How do I escalate a repeated Ram repair problem?

    Keep every repair order, contact dealership management, open a Ram Customer Care case, and use FCA US Warranty and Repair Help if the concern remains unresolved.

    Who owns Ram Trucks?

    Ram is a vehicle brand of Stellantis and is supported in the United States through FCA US LLC.

    Who is the CEO of Ram?

    Matt VanDyke is the Chief Executive Officer of the Ram brand.

    Is Ram still part of Dodge?

    Ram and Dodge are separate Stellantis brands. Older vehicles and consumer searches may still use the name “Dodge Ram.”

    Ram Trucks Customer Reviews and Complaints

    CustomerServiceNumbers.com currently displays no published Ram Trucks customer reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Future reviews may describe a genuine firsthand experience involving:

    • A Ram 1500, 2500, 3500, Chassis Cab, or ProMaster
    • Vehicle ordering or delivery
    • Dealer sales or trade-in representations
    • Towing or payload information
    • Vehicle repairs
    • Warranty coverage
    • Repeated repair attempts
    • Diesel or emissions service
    • Recall repairs
    • Parts backorders
    • Roadside Assistance
    • Ram Connect or Uconnect
    • FlexCare
    • Financing or leasing
    • Complaint escalation

    A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every Ram vehicle, dealership, employee, warranty claim, repair, towing configuration, or finance account.

    Related Ram, Stellantis, Finance, and Truck Customer-Service Pages

    Privacy Warning Before Posting a Ram Review

    Do not publish a complete VIN, Ram or FCA US case number, repair-order number, recall-claim number, roadside dispatch number, Ram Connect or Uconnect credentials, finance-account number, loan or lease number, payoff quote, title documents, payment-card information, driver’s-license details, home address, private telephone number, email address, precise vehicle location, fleet-account information, insurance documents, police reports, medical information, account passwords, or verification codes.

    Do not post the full names of nonpublic dealership, finance, towing, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Ram, Mopar, FCA US, Stellantis, warranty, recall, Roadside Assistance, connected-services, finance, corporate, and leadership resources together with the reviews visibly published on this website.

    Telephone numbers, hours, warranty terms, recall procedures, towing limits, finance providers, connected services, plan benefits, leadership, and company information can change. Verify important instructions through Ram, Mopar, the applicable dealer, lender, vehicle documents, owner account, or government agency.

    Share Your Ram Trucks Experience

    Have you contacted Ram about a vehicle purchase, factory order, dealership, repair, warranty claim, recall, parts delay, Roadside Assistance request, Ram Connect problem, Uconnect issue, FlexCare contract, finance account, towing concern, or unresolved complaint?

    Share the general location, approximate date, Ram model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, payment, identification, exact-location, fleet, insurance, or contact information.

    Page Update Note

    This Ram Trucks customer-service page was researched and updated on July 30, 2026. The update verified Ram Customer Care, warranty and repair escalation, Mopar, Roadside Assistance, recall, Ram Connect, Uconnect, FlexCare, and finance contacts. It also added current warranty guidance, dealer and complaint escalation, recall and safety information, company leadership, related customer-service links, and the current status of the review section.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Ram Trucks, FCA US LLC, Stellantis N.V., Mopar, FlexCare, Ram Connect, Uconnect, Stellantis Financial Services, Chrysler Capital, Santander Consumer USA, NCDS, any Ram dealership, towing company, roadside contractor, lender, insurer, repair facility, government agency, or employee.

    This website cannot access a Ram account, approve a repair, determine warranty coverage, open a Ram case, dispatch Roadside Assistance, complete a recall, change a connected-services account, locate a vehicle, issue reimbursement, change a finance account, release a title, decide a dispute, or submit a complaint on a customer’s behalf.

    Contact details, hours, warranties, recalls, campaigns, roadside benefits, finance providers, connected services, dispute procedures, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.

  • Honda Customer Service, Phone Numbers, Recalls, Reviews and Complaints

    Honda, through American Honda Motor Co., Inc., supports Honda automobiles, motorcycles, ATVs, scooters, side-by-sides, power equipment, engines, marine outboards, parts, accessories, financing, recalls, warranties, and owner services in the United States. Customers may contact Honda for help with vehicle concerns, recalls, warranty questions, in-car technology, dealer service issues, Honda Financial Services, roadside assistance, motorcycles, power equipment, marine engines, parts, manuals, and unresolved complaints.

    How to Contact Honda Customer Service

    Honda Customer Service Hours

    Honda Automobile Customer Service, In-Car Technology Support, and the Honda Automobile Recall Line are generally available Monday through Friday from 6 a.m. to 5 p.m. Pacific Time. Honda Powersports Customer Relations is generally available Monday through Friday from 8:30 a.m. to 4:30 p.m. Pacific Time and is closed on weekends. Honda Power Equipment, Honda Marine, and Honda Engines Customer Relations are generally available Monday through Friday from 9 a.m. to 7:30 p.m. Eastern Time. Hours may vary by department, holiday, product type, or dealer location.

    Best Ways to Get Help from Honda

    The best way to contact Honda depends on the product and issue. For vehicle sales, service, warranty repairs, recalls, and campaign questions, Honda says your local Honda dealer is usually the first stop. For unresolved vehicle concerns, call Honda Automobile Customer Service at 1-800-999-1009. For recalls, technology, motorcycles, power equipment, marine products, engines, or financing, use the department-specific support numbers above.

    For Honda Automobile Customer Service

    Call 1-800-999-1009 for Honda car, SUV, truck, minivan, hybrid, EV, warranty, dealer-service, vehicle documentation, owner support, and general vehicle questions. Have your Vehicle Identification Number, mileage, dealer name, repair order, and service history ready.

    For Honda Recalls

    Call the Honda Automobile Recall Line at 1-888-234-2138 or use Honda’s recall lookup tool. You will usually need your 17-character VIN to check recall status, safety campaigns, and recall-completion information.

    For Honda In-Car Technology

    Call 1-888-528-7876 for help with Bluetooth, infotainment, navigation, HondaLink, Apple CarPlay, Android Auto, radio codes, connectivity, phone pairing, and other in-car technology questions.

    For Honda Roadside Assistance

    Call 1-866-864-5211 for Honda Roadside Assistance. Roadside coverage may depend on model year, warranty status, vehicle eligibility, location, and coverage terms.

    For Honda Financial Services

    Use Honda Financial Services for loan, lease, payment, title, payoff, account login, statements, autopay, end-of-term, and lease-maturity questions. Honda Financial Services customer-service contact details may vary by product and state. For lease maturity questions, call 1-800-708-6555.

    For Honda Powersports

    Call 1-866-784-1870 for Honda motorcycles, scooters, ATVs, side-by-sides, Powersports warranty questions, dealer concerns, recalls, manuals, and product support.

    For Honda Power Equipment

    Call 770-497-6400 for Honda generators, lawn mowers, pumps, tillers, trimmers, snow blowers, product registration, parts, warranty information, manuals, and service support.

    For Honda Marine

    Call 770-497-6400 for Honda outboard motors, marine warranty questions, product registration, recalls, owner manuals, propeller support, parts, and dealer-service questions.

    For Honda Engines

    Call 770-497-6400 for Honda general-purpose engines, small-engine support, model and serial number lookup, parts, manuals, fuel recommendations, warranty information, and service troubleshooting.

    What to Have Ready Before Contacting Honda

    • Vehicle Identification Number, product model number, or serial number
    • Year, make, model, trim, mileage, or product type
    • Dealer name, service department, or selling dealer
    • Repair order, invoice, estimate, or case number
    • Warranty booklet, recall notice, campaign notice, or owner manual
    • Photos, videos, warning lights, diagnostic codes, or error messages
    • Purchase date, registration information, or proof of ownership
    • Honda Financial Services account number, if the issue involves financing or leasing
    • A clear explanation of the problem and what resolution you are requesting

    Honda Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 2 Honda reviews with an overall rating of 3.0 out of 5 stars. The live CSN review sentiment is limited and older. One reviewer complained about a Honda Civic Hybrid IMA battery/support issue and lack of response. Another reviewer asked for help with a Honda Rancher shifting issue and possible recall concern.

    Because the visible CSN reviews are older and limited in number, customers should read the individual comments and consider leaving a current review below if they have recently contacted Honda about automobile support, recalls, warranty repairs, dealer service, Honda Financial Services, Powersports, power equipment, marine engines, or complaint resolution.

    Common Honda Customer Complaints

    Customers searching for Honda customer service often need help with:

    • Vehicle recalls and safety campaigns
    • Warranty repairs and extended warranty questions
    • Dealer service problems or repair delays
    • Transmission, hybrid battery, engine, electrical, or warning-light concerns
    • HondaLink, Bluetooth, navigation, radio code, or infotainment problems
    • Roadside assistance and towing questions
    • Honda Financial Services payments, lease maturity, payoff, or title issues
    • Motorcycle, ATV, scooter, or side-by-side support
    • Generator, mower, pump, trimmer, or power equipment support
    • Marine outboard warranty, parts, and service questions
    • Difficulty escalating concerns beyond a local dealer

    Honda Recall and Safety Campaign Help

    If you received a Honda recall notice or believe your vehicle may have an open recall, use Honda’s recall lookup tool or call 1-888-234-2138. Have your VIN ready. For recall repairs, your local Honda dealer will usually perform the recall service, but Honda Customer Service can help if you are having trouble scheduling or confirming recall completion.

    If your concern involves a safety issue, warning light, loss of power, braking problem, steering issue, fuel smell, airbag warning, or other urgent vehicle condition, stop driving if the vehicle appears unsafe and contact a Honda dealer, roadside assistance, or the appropriate safety authority.

    Honda Warranty and Dealer Service Tips

    If your concern involves a warranty repair, start with a Honda dealer and ask for a written repair order. If the dealer cannot duplicate the problem, ask the service department to document your complaint, mileage, warning lights, diagnostic codes, and test-drive results. Save every invoice and repair order, even when the repair is performed at no charge.

    If your issue remains unresolved, call Honda Automobile Customer Service at 1-800-999-1009 and provide the VIN, dealer name, repair order numbers, mileage, dates, and a clear explanation of what you want Honda to review.

    Honda Financial Services Help

    For financing and lease questions, use Honda Financial Services. Common issues include online account access, payments, autopay, statements, payoff quotes, title release, lease maturity, turn-in instructions, end-of-term charges, extensions, and payment history. If you are near the end of a lease, call the Lease Maturity Center at 1-800-708-6555.

    Honda Power Equipment, Marine, and Engine Support Tips

    For Honda Power Equipment, Marine, or Engines, the model and serial number are especially important. Honda support may need the full model name, serial number, purchase date, selling dealer, owner information, and a description of the problem. These products are often serviced through authorized Honda dealers or distributors, so confirm whether your issue should be handled by Honda Customer Relations, the selling dealer, or an authorized service dealer.

    Honda Scam and Fake Support Warning

    Be careful with third-party websites, ads, or callers claiming to provide Honda recall help, warranty refunds, extended warranty coverage, financial services support, or fake dealer assistance. Do not provide passwords, verification codes, banking information, Social Security numbers, gift card numbers, or remote device access to unknown callers.

    If you receive a suspicious message about a recall, warranty, loan, lease, payment, refund, or vehicle purchase, contact Honda, Honda Financial Services, or your local Honda dealer directly using official websites and phone numbers.

    How to Escalate a Honda Problem

    If your Honda issue is not resolved after your first contact, take these steps:

    1. Start with the local Honda dealer, service department, or authorized Honda product dealer when the issue involves a repair, recall, warranty, or product inspection.
    2. Save repair orders, estimates, invoices, recall notices, case numbers, emails, photos, videos, and service history.
    3. Call the correct Honda department for your product: automobiles, recalls, in-car technology, Powersports, Power Equipment, Marine, Engines, or Honda Financial Services.
    4. Ask for a case number and written confirmation of what Honda or the dealer reviewed.
    5. If the issue involves a warranty repair, ask whether Honda needs an inspection, diagnostic report, technical review, or field representative review.
    6. If the issue involves a recall or safety concern, use Honda’s recall lookup tool and preserve all related documentation.
    7. If the issue involves financing, payments, payoff, title, or lease maturity, contact Honda Financial Services and save all payment confirmations.
    8. If a safety, warranty, financing, or consumer complaint remains unresolved, consider contacting the appropriate state consumer agency, motor vehicle regulator, NHTSA, BBB Auto Line if applicable, or your state attorney general’s office for guidance.

    Related Automotive Customer Service Pages

    Related Corporate Office Page

    Other Helpful Consumer Resources

    • CorporateOfficeHeadquarters.com – Find company headquarters and corporate contact information.
    • ChargeOnMyCard.com – Look up confusing auto, financing, repair, and warranty-related charges.
    • ThinkItsAScam.com – Research suspicious recall notices, fake warranty offers, and auto-related scams.
    • ZeroStars.org – Read and share customer complaints and reviews.
    • CSNDB.com – Find additional customer service contact and support resources.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Honda, American Honda Motor Co., Inc., Honda Motor Co., Honda Financial Services, Acura, or any Honda dealer, and the information on this page is provided for consumer reference only.

    Share Your Honda Customer Service Experience

    Have you contacted Honda customer service recently? Share your experience below. Your review can help other customers understand how Honda handles automobile support, recalls, warranty repairs, dealership concerns, in-car technology, roadside assistance, Honda Financial Services, Powersports, Power Equipment, Marine, Engines, and complaint resolution.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with Honda, American Honda Motor Co., Inc., Honda Motor Co., Honda Financial Services, Acura, or any Honda dealer. Contact information may change, and customers should confirm details directly with Honda when possible. This page is for customer-service information only and is not legal, financial, repair, safety, or warranty advice.

  • Hyundai Customer Service Number, Warranty and Recalls

    Hyundai customer service can help with vehicle complaints, warranty claims, recalls, campaign reimbursements, dealer repairs, roadside assistance, Bluelink and ownership questions. Hyundai Motor Finance handles payments, titles, lease-end concerns and finance accounts through a separate support department.

    Hyundai Customer Service Phone Numbers

    The corporate phone is not the best first route for an ordinary repair, recall, warranty, roadside, Bluelink or finance concern. Start with the dealership and the support department connected with the issue, then open a Hyundai Customer Care case when additional review is needed.

    Best Hyundai Support Route by Issue

    • Vehicle or warranty complaint: Start with the Hyundai dealership, then contact Customer Care at 1-800-633-5151.
    • Recall or service campaign: Check the VIN through Hyundai’s recall portal and schedule the free repair with a Hyundai dealer.
    • Recall-related expense: Use the campaign-reimbursement form or call 1-844-475-2215.
    • Breakdown or towing: Call Roadside Assistance at 1-800-243-7766.
    • Bluelink, remote start or MyHyundai: Call 1-855-225-8354.
    • Finance payment, title or payoff: Contact Hyundai Motor Finance at 1-800-523-4030.
    • Lease return or lease-end bill: Call 1-855-463-5378.
    • Dealer sales complaint: Contact the dealership general manager, then Hyundai Customer Care.
    • Possible safety defect: Contact Hyundai and consider filing a report with NHTSA.
    • Unresolved eligible warranty dispute: Review BBB AUTO LINE requirements.

    Information to Have Before Contacting Hyundai

    • Vehicle year, model and trim
    • Vehicle Identification Number
    • Current mileage
    • Purchase or lease date
    • Dealership name, city and state
    • Repair-order numbers and service dates
    • Recall or campaign number
    • Warning lights, error messages and diagnostic codes
    • Photos or videos showing the problem
    • Maintenance and oil-change records
    • Tow, rental-car and transportation receipts
    • Hyundai Customer Care case number
    • Written warranty denial or dealer diagnosis
    • A clear description of the requested resolution
    Do not post a complete VIN, finance-account number, license plate, home address, insurance information or private repair documents in a public review.

    Hyundai Warranty Coverage

    Hyundai’s principal new-vehicle warranties currently include:
    • New Vehicle Limited Warranty: 5 years or 60,000 miles
    • Powertrain Limited Warranty: 10 years or 100,000 miles for the original owner
    • Anti-Perforation Limited Warranty: 7 years with unlimited mileage
    • Roadside Assistance: 5 years with unlimited mileage
    • Federal emissions coverage: Coverage periods vary by component
    • Hybrid and electric-vehicle components: Coverage depends on the vehicle, component, model year and warranty handbook
    The advertised 10-year or 100,000-mile powertrain warranty is generally limited to the original owner. A later owner commonly receives powertrain-component coverage through the remaining 5-year or 60,000-mile New Vehicle Limited Warranty unless a separate Certified Used or other program applies. The warranty handbook for the exact model year controls. Warranty coverage does not automatically apply merely because the vehicle is within an advertised time or mileage period.

    What Can Affect Hyundai Warranty Coverage?

    Coverage may depend on:
    • Whether the customer is the original or subsequent owner
    • Vehicle mileage and original in-service date
    • The failed component
    • Maintenance history
    • Commercial, rental or delivery use
    • Accident, abuse, modification or outside damage
    • Whether the condition is normal wear
    • Whether the repair belongs under a recall or campaign
    • Whether an extended warranty or settlement applies
    • The diagnosis and documentation submitted by the dealer
    Ask the dealer to identify the warranty section and exclusion being applied when a repair is denied.

    How to Escalate a Hyundai Warranty Claim

    1. Have an authorized Hyundai dealer diagnose the vehicle.
    2. Request a complete repair order showing the complaint, diagnosis, mileage and recommended repair.
    3. Ask whether a warranty claim was submitted to Hyundai.
    4. Request the claim status and written reason for any denial.
    5. Provide maintenance records and supporting documents when requested.
    6. Ask the dealership service manager to review the decision.
    7. Open a Hyundai Customer Care case at 1-800-633-5151.
    8. Provide the Customer Care representative with the repair-order numbers and dealer information.
    9. Request a case number and expected follow-up date.
    10. Ask for the final decision in writing.
    Do not authorize an expensive outside repair solely because a dealership says warranty approval is delayed. Ask how an outside repair could affect coverage and whether Hyundai must inspect the vehicle first.

    Engine, Oil-Consumption and Transmission Complaints

    For an engine, oil-consumption, stalling or transmission complaint, retain every repair order even when the dealer reports that it could not duplicate the problem. Useful documentation includes:
    • Oil-change receipts and oil type
    • Oil-consumption test records
    • Mileage at each inspection
    • Warning-light photographs
    • Diagnostic trouble codes
    • Towing records
    • Videos showing noises, smoke or drivability problems
    • Written dealer findings
    • Prior engine or transmission repairs
    If a dealer says the vehicle is safe to drive despite stalling, overheating, loss of power, braking concerns or another serious condition, request that guidance in writing. Do not drive a vehicle that appears unsafe merely to complete a test or reach a dealership.

    Repair Delays, Parts and Rental Vehicles

    A warranty repair does not automatically guarantee a complimentary loaner or rental vehicle for every delay. Rental assistance may depend on warranty eligibility, dealership availability, the repair program and Hyundai’s approval. For a prolonged repair:
    • Ask for the diagnosis and warranty-claim status.
    • Ask whether the part is ordered and whether an estimated arrival date exists.
    • Request transportation or rental assistance in writing.
    • Keep all rental and rideshare receipts.
    • Ask Hyundai Customer Care to review transportation assistance.
    • Request periodic written updates.
    Do not assume that a dealership’s inability to provide a loaner means Hyundai will automatically reimburse an independently rented vehicle.

    Hyundai Recalls and Service Campaigns

    Use Hyundai’s official VIN lookup to check for open safety recalls and service campaigns. The tool identifies the applicable remedy and lets owners locate or schedule with a Hyundai dealership. Recall and campaign repairs are completed without charge when the VIN qualifies. Ask the dealership to show the campaign as completed after the repair and keep the final repair order. A generic model-year search is not enough because recalls may apply only to specific production dates, components or VIN ranges.

    Hyundai Campaign Reimbursement

    A customer who previously paid for a repair later covered by a Hyundai recall or service campaign may be able to request reimbursement. Documents may include:
    • Original repair invoice
    • Proof of payment
    • VIN
    • Vehicle registration or proof of ownership
    • Repair date and mileage
    • Description of the failed component
    • Recall or campaign information
    Approval is not automatic. The repair and expense must meet the applicable campaign-reimbursement requirements.

    Hyundai Roadside Assistance

    Call 1-800-243-7766 for eligible towing, jump-start assistance, flat-tire help, lockouts, emergency fuel delivery and other covered roadside events. Have the driver’s name, VIN, mileage, vehicle location and description of the problem ready. Ask for the dispatch number, towing provider, estimated arrival time and intended destination. For complete roadside coverage, towing, trip interruption and complaint guidance, see the separate Hyundai Roadside Assistance page linked below.

    Hyundai Bluelink and MyHyundai Help

    Contact Bluelink Customer Care at 1-855-225-8354 for:
    • Bluelink enrollment
    • Remote start, lock or location features
    • MyHyundai account access
    • Ownership changes
    • Subscription billing
    • Vehicle connection problems
    • Digital Key questions
    • Disconnecting remote vehicle access
    Before selling or transferring a Hyundai, remove personal profiles, paired phones, saved destinations, garage-door data and account access as directed by Hyundai. A person who needs remote vehicle services disconnected for a domestic-violence, stalking or personal-safety concern should contact Bluelink Customer Care and use Hyundai’s dedicated remote-access procedure. Do not post legal documents, protection orders or location information publicly.

    Hyundai Motor Finance Customer Service

    Hyundai Motor Finance is separate from Hyundai vehicle Customer Care. Call 1-800-523-4030 for:
    • Payments and payment posting
    • Payoff quotes
    • Titles and lien releases
    • Account access
    • Due-date and billing questions
    • Credit-reporting disputes
    • Lease accounts
    • Insurance-loss or total-loss questions
    Lease-end questions can be directed to 1-855-463-5378. Keep inspection reports, return receipts, odometer records, photographs and final billing statements. The dealership that sold the vehicle may not control the later finance account, title release or credit-reporting process.

    Dealer Sales and Service Complaints

    Hyundai dealerships are independently operated businesses. Start with the dealership manager when a complaint involves:
    • Advertising or advertised prices
    • Dealer-added products or fees
    • Trade-in values
    • Finance or lease representations
    • Repair workmanship
    • Service charges
    • Missing paperwork, keys or accessories
    • Employee conduct
    Keep the buyer’s order, finance agreement, window sticker, repair orders, advertisements, emails and text messages. Hyundai Customer Care may document and review a dealer complaint but may not be able to cancel or rewrite a dealer contract.

    Hyundai Theft and Anti-Theft Concerns

    Check the VIN for applicable anti-theft campaigns or software updates. Keep documentation of the software update, steering-wheel-lock distribution, attempted theft, police report, insurance claim and repair estimate. For an active theft or break-in, contact law enforcement and the insurance company. Hyundai Customer Care is not a substitute for an emergency report, police investigation or insurance claim.

    Reporting a Hyundai Safety Problem

    Contact Hyundai Customer Care and the servicing dealer when a vehicle condition may create a safety risk. A suspected safety defect can also be reported to the National Highway Traffic Safety Administration: NHTSA complaints help the agency identify possible defect patterns. NHTSA does not ordinarily approve individual warranties, order dealer refunds or resolve routine repair bills.

    BBB AUTO LINE and Lemon-Law Concerns

    Hyundai participates in BBB AUTO LINE for certain eligible warranty and lemon-law disputes. Eligibility depends on the vehicle, warranty, mileage, problem and state. Review the current Hyundai warranty handbook and state requirements before assuming a complaint qualifies. Keep every repair order and record the number of repair attempts and days the vehicle was unavailable. This page does not determine lemon-law eligibility or provide legal advice.

    Unfamiliar Hyundai Charges

    Before reporting an unfamiliar Hyundai-related charge, compare it with:
    • Hyundai Motor Finance payments
    • Dealership deposits or service invoices
    • Bluelink subscriptions
    • Lease-end charges
    • Roadside or towing expenses
    • Accessories or map updates
    • Protection plans
    • Purchases made by another household member
    Contact the company that processed the charge and the bank promptly if a completed transaction remains unauthorized.

    Hyundai Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows seven Hyundai reviews with an overall rating of 3.0 out of 5. Displayed older reviews from 2014 through 2016 include concerns involving premature tire wear or failures, disagreement over tire coverage, dealership repair quality, overheating after service, missing spare-tire equipment and roadside towing limitations. These older reviews are individual experiences and do not establish current Hyundai-wide service trends. Newer reviews can help readers understand warranty, recall, engine, transmission, dealership, Bluelink, roadside, finance and Customer Care experiences.

    Privacy, Vehicle Safety and Scam Warnings

    • Use HyundaiUSA.com, Owners.HyundaiUSA.com, HMFUSA.com and verified dealership contact information.
    • Be cautious with fake recall notices, extended-warranty calls, refund messages and unofficial Hyundai support numbers.
    • A legitimate recall repair should not require payment to complete the recall remedy.
    • Do not provide passwords, verification codes, complete payment information or remote device access to an unexpected caller.
    • Do not pay a supposed Hyundai representative using gift cards, cryptocurrency, wire transfer or payment to an individual.
    • Do not publicly post a complete VIN, license plate, finance-account number, driver’s-license number, insurance policy, home address or exact vehicle location.
    • Remove names, addresses, barcodes and account details from repair orders and screenshots before posting them.
    • A review submitted here does not open a Hyundai case, file a recall claim, request roadside service or begin BBB AUTO LINE arbitration.

    Related Customer Service Numbers Pages

    Related Corporate Office Help

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share company reviews since 2004. We independently organize support numbers, warranty resources, recall contacts, complaint routes and practical escalation guidance. We are not owned by Hyundai Motor America, Hyundai Motor Company, Hyundai Motor Group, Hyundai Motor Finance, Bluelink, a Hyundai dealership, towing company, insurer or government agency.

    Share Your Hyundai Customer Service Experience

    Have you contacted Hyundai about a warranty claim, recall, engine or transmission problem, dealer repair, roadside event, Bluelink issue, finance account or unresolved complaint? Leave a factual review below and explain which support route you used, how long the process took and whether Hyundai resolved the issue. Comments are moderated. Do not include a complete VIN, license plate, finance-account number, payment information, insurance details, driver’s-license information, home address, phone number, email address or name of an individual employee. Last Updated: July 11, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Hyundai Motor America, Hyundai Motor Company, Hyundai Motor Group, Hyundai Motor Finance, Bluelink, any Hyundai dealership, towing provider, insurer, BBB National Programs or government agency. Hyundai does not provide customer support through this website. Warranty eligibility, recall coverage, repairs, roadside benefits, reimbursement, finance decisions and dispute-resolution rights depend on the vehicle, VIN, model year, mileage, ownership, warranty handbook, contract, state and applicable program. Verify controlling information with Hyundai, the dealership, Hyundai Motor Finance or the appropriate official agency. This page is not legal, mechanical, financial, insurance, towing, cybersecurity or vehicle-safety advice. Do not drive a vehicle that appears unsafe, and call emergency services when there is an immediate danger, collision, fire or injury.