Stellantis customer service questions usually need to be routed by vehicle brand. Stellantis owns or manages many automotive brands globally, but U.S. owners typically receive support through Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, Stellantis Financial Services, a local authorized dealer, or a brand-specific owner support site.
The correct Stellantis support route depends on whether the issue involves a Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Maserati, Peugeot, Citroën, Opel, Vauxhall, or another Stellantis brand; whether the problem is a warranty repair, recall, dealership complaint, financing account, lease, roadside assistance, connected-services problem, vehicle order, parts issue, or safety complaint.
Many customers search for Stellantis customer service, Stellantis phone number, Stellantis complaints, Stellantis corporate office, Chrysler customer service, Dodge customer care, Jeep customer service, Ram customer support, Mopar customer care, Stellantis Financial Services, or Stellantis recall phone number. Use the guide below to choose the correct brand or department.
Below are Stellantis customer-service contacts, U.S. brand phone numbers, recall and warranty guidance, dealership complaint steps, financing support, review information, and related automotive resources.
Stellantis customer-service information reviewed and updated on July 6, 2026.
Stellantis Customer Service Help by Issue
- Chrysler owner support: Call Chrysler Customer Care at 1-800-247-9753.
- Dodge owner support: Call Dodge Customer Care at 1-800-423-6343.
- Jeep owner support: Call Jeep Customer Care at 1-877-426-5337.
- Jeep Wave support: Call 1-844-533-7928 for Jeep Wave owner-support questions.
- Ram owner support: Call Ram Customer Care at 1-866-726-4636.
- FIAT owner support: Call FIAT Customer Care at 1-888-242-6342.
- Alfa Romeo owner support: Call Alfa Romeo Customer Care at 1-844-253-2872.
- Maserati, Peugeot, Citroën, Opel, Vauxhall, and other global brands: Use Stellantis’ official contacts page and select the correct brand and country.
- Mopar parts, accessories, owner site, and service support: Call Mopar Customer Care at 1-800-399-2668.
- Recall questions: Call the recall support line at 1-800-853-1403 and check the vehicle by VIN.
- Roadside assistance for Chrysler, Dodge, Jeep, or Ram: Call 1-800-521-2779.
- Warranty repair problem: Start with the authorized dealer, then contact the correct brand Customer Care line if the dealer cannot resolve it.
- Dealer service complaint: Ask the service manager or general manager for review, then open a case with brand Customer Care.
- Repair delay or parts backorder: Ask the dealer for the repair order, part number, backorder status, estimated arrival date, and case escalation.
- Vehicle safety concern: Contact the brand, check recalls, and file a safety complaint with NHTSA when the issue may be a safety defect.
- Financing or lease issue: Contact Stellantis Financial Services rather than the vehicle brand line.
- Fleet account question: Contact Stellantis Fleet at 1-800-999-FLEET or 1-800-999-3533.
- Connected services or Uconnect problem: Contact Mopar or the connected-services support route connected to the vehicle brand.
- Legal, lemon law, or repeated repair issue: Keep repair orders and written communications and consider state-specific legal advice when deadlines or remedies are involved.
How To Contact Stellantis Customer Service by Brand
- Stellantis Global Contacts: Stellantis Contact Page
- Chrysler Customer Care: 1-800-247-9753
- Dodge Customer Care: 1-800-423-6343
- Jeep Customer Care: 1-877-426-5337
- Jeep Wave: 1-844-533-7928
- Ram Customer Care: 1-866-726-4636
- FIAT Customer Care: 1-888-242-6342
- Alfa Romeo Customer Care: 1-844-253-2872
- Mopar Customer Care: 1-800-399-2668
- Recall Support: 1-800-853-1403
- Chrysler, Dodge, Jeep and Ram Roadside Assistance: 1-800-521-2779
- Alfa Romeo Roadside Assistance: 1-855-299-1368
- FIAT Roadside Assistance: 1-888-242-6342
- Wagoneer Roadside Assistance: 1-866-990-1278
- FlexCare Vehicle Protection: 1-800-521-9922
- Uconnect / Connected Services General Support: 1-877-855-8400
- SiriusXM Guardian Customer Care: 1-844-796-4827
- Uconnect Access Care: 1-855-792-4241
- Jeep and Ram Connect Customer Care: 1-800-777-3600
- Stellantis Financial Services: 1-800-234-0971
- Stellantis Financial Services Lease Support: 1-800-439-0985
- Stellantis Financial Services Complaints: compliance@stellantis-fs.com
- Stellantis Financial Services Fraud Reports: reportfraud@stellantis-fs.com
- Stellantis Fleet: 1-800-999-FLEET or 1-800-999-3533
- FCA US Customer Care Mailing: FCA US LLC, P.O. Box 21-8004, Auburn Hills, MI 48321-8004
- Stellantis Global Corporate Address: Stellantis N.V., Taurusavenue 1, 2132 LS Hoofddorp, The Netherlands
- Stellantis North America / Auburn Hills Campus: 1000 Chrysler Drive, Auburn Hills, MI 48326
- Official Website: Stellantis.com
Important: Stellantis is the parent company. Most U.S. owners should contact the specific brand tied to the vehicle, such as Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, or Stellantis Financial Services. Do not rely on a corporate address when an urgent repair, recall, roadside, financing, or warranty issue needs immediate support.
Quick Guide: Stellantis Phone Number, Brand Contacts and Complaints
- Stellantis customer service: Use the brand-specific phone number for Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, or Mopar.
- Stellantis phone number: There is not one single U.S. consumer phone number for every Stellantis issue. Use the correct brand or department.
- Stellantis complaints: Start with the dealer or brand Customer Care, then escalate through written documentation if unresolved.
- Chrysler complaint: Call 1-800-247-9753.
- Dodge complaint: Call 1-800-423-6343.
- Jeep complaint: Call 1-877-426-5337.
- Ram complaint: Call 1-866-726-4636.
- FIAT complaint: Call 1-888-242-6342.
- Alfa Romeo complaint: Call 1-844-253-2872.
- Mopar complaint: Call 1-800-399-2668.
- Stellantis recall phone number: Call 1-800-853-1403.
- Stellantis Financial Services complaint: Email compliance@stellantis-fs.com or contact SFS directly.
- Stellantis corporate office: Global headquarters is in Hoofddorp, Netherlands; North American operations are associated with Auburn Hills, Michigan.
Which Stellantis Brand Should You Contact?
Use the brand that appears on the vehicle, warranty booklet, owner account, repair order, or financing document.
Contact Chrysler Customer Care For:
- Chrysler Pacifica, Voyager, 300, Town & Country, and legacy Chrysler vehicles
- Chrysler warranty concerns
- Chrysler dealer service issues
- Chrysler recalls
- Chrysler owner-account questions
Contact Dodge Customer Care For:
- Dodge Charger, Challenger, Durango, Hornet, Journey, Grand Caravan, and legacy Dodge vehicles
- Dodge warranty concerns
- Dodge dealer complaints
- Dodge recall questions
- Dodge performance or service concerns
Contact Jeep Customer Care For:
- Jeep Wrangler, Grand Cherokee, Cherokee, Compass, Renegade, Gladiator, Wagoneer, and other Jeep vehicles
- Jeep Wave questions
- Jeep warranty concerns
- Jeep dealer service issues
- Jeep recall or safety questions
Contact Ram Customer Care For:
- Ram 1500, 2500, 3500, Chassis Cab, ProMaster, and commercial Ram vehicles
- Ram warranty concerns
- Ram dealer service complaints
- Ram recalls
- Ram commercial truck support
Contact FIAT or Alfa Romeo Customer Care For:
- FIAT 500, 500e, 500X, 124 Spider, and other FIAT vehicles
- Alfa Romeo Giulia, Stelvio, Tonale, 4C, and other Alfa Romeo vehicles
- Warranty, roadside, dealer, parts, and owner support for those brands
Contact Mopar For:
- Genuine Mopar parts
- Mopar accessories
- Owner site and vehicle dashboard support
- Recall lookup help
- FlexCare vehicle protection
- Connected-services support
- Roadside assistance routing
Information To Gather Before Contacting Stellantis or a Brand Line
- Vehicle brand
- Model year
- Model name
- Trim level when relevant
- 17-character VIN
- Current mileage
- Dealer name and location
- Repair order numbers
- Dates the vehicle was at the dealer
- Parts ordered or replaced
- Warranty status
- Recall number when applicable
- Photos or videos showing the issue
- Warning-light messages
- Diagnostic trouble codes when available
- Names of dealer or customer-care representatives contacted
- Case number from Customer Care
- The resolution requested
Do not post a full VIN, home address, loan number, payment information, insurance documents, driver’s license, or legal documents in a public review.
Warranty Repair and Dealer Service Complaints
Warranty and repair complaints may involve repeated repair attempts, parts backorders, warning lights that return, repairs denied as out of warranty, a dealer that cannot reproduce the issue, rental-car disputes, or concern that a vehicle is unsafe.
Start With the Dealer
Ask to speak with the service advisor, service manager, or general manager. Request a printed or emailed repair order each time the vehicle is inspected or repaired.
Important Repair Records To Keep
- Repair orders
- Dealer inspection notes
- Parts invoices
- Diagnostic results
- Warranty approval or denial notes
- Rental-car receipts
- Photos or videos of symptoms
- Dates the vehicle was unavailable
- Mileage at each visit
- Customer-care case numbers
If the dealer cannot resolve the issue, contact the correct brand Customer Care number and ask for a case number.
Repair Delays and Parts Backorders
Parts delays can affect warranty repairs, recalls, accident repairs, electrical repairs, hybrid or EV repairs, powertrain repairs, and older vehicle repairs.
Questions To Ask the Dealer
- What part is on backorder?
- What is the part number?
- Is there an estimated arrival date?
- Has the dealer opened a parts escalation?
- Can another dealer obtain the part?
- Is the vehicle safe to drive while waiting?
- Is a loaner or rental available?
- Has brand Customer Care been notified?
- Will the dealer provide written updates?
If the delay affects safety, drivability, or warranty coverage, document the issue in writing and keep the vehicle-service records.
Recall Support and VIN Lookup
For recall questions, call the recall support number at 1-800-853-1403 and check the vehicle by VIN through Mopar, the brand owner site, or NHTSA.
Before Calling About a Recall
- Have the 17-character VIN ready
- Check whether the recall is open, completed, or not yet available
- Ask whether parts are available
- Ask whether the repair is free
- Ask whether the vehicle is safe to drive
- Ask whether towing, mobile repair, or alternate transportation is available
- Schedule with an authorized dealer
- Keep the completed recall repair order
A recall remedy may not be available immediately after a recall is announced. Check regularly if the system says parts or remedy instructions are not ready.
Safety Defects and NHTSA Complaints
If you believe a Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, or other Stellantis vehicle has a safety defect, report it to the brand and consider filing a complaint with the National Highway Traffic Safety Administration.
Examples of Potential Safety Issues
- Airbag warning lights
- Brake failure or abnormal brake behavior
- Steering failure
- Electrical fire or burning smell
- Unintended acceleration
- Stalling while driving
- Transmission shifting into the wrong gear
- Loss of propulsion
- Seat belt defects
- Door latch or hood latch failure
- High-voltage battery fire risk
- Repeated warning lights tied to occupant safety systems
NHTSA Contact
CustomerServiceNumbers.com cannot diagnose vehicle safety issues. Stop driving a vehicle when the owner’s manual, dealer, recall notice, or safety agency says it may be unsafe.
Stellantis Financial Services Complaints
Stellantis Financial Services issues are separate from vehicle warranty, dealer, repair, and brand complaints.
Contact Stellantis Financial Services About:
- Auto loan payments
- Lease payments
- Account balance
- Payoff quotes
- Title or lien release
- Credit reporting
- Repossession questions
- Payment assistance
- End-of-lease charges
- Ancillary product cancellation
- Fraud or suspicious account activity
Do not send full account numbers, Social Security numbers, banking information, or payoff documents through unsecured email unless Stellantis Financial Services specifically instructs you how to submit documents securely.
Connected Services, Uconnect and Owner App Problems
Connected-services problems may involve remote start, app login, Wi-Fi, navigation, vehicle health reports, roadside assistance, SiriusXM Guardian, Jeep Connect, Ram Connect, Dodge Connect, or Uconnect Access.
Before Contacting Connected Services Support
- Confirm the vehicle brand and model year
- Have the VIN ready
- Record the app name and account email
- Update the app
- Check whether the subscription is active
- Record the error message
- Take screenshots
- Confirm whether the issue occurs in the vehicle, app, or website
- Check whether the vehicle has cellular signal
For connected-services billing, subscription, or technical issues, use the support route listed by the specific brand or Mopar.
Roadside Assistance
Use roadside assistance when the vehicle is disabled, needs covered towing, has a flat tire, needs battery assistance, is locked out, or needs emergency fuel delivery where available under the applicable plan.
Information To Provide
- Driver name
- Phone number
- Exact location
- Vehicle make, model, year, and color
- VIN when available
- License plate
- Nature of the problem
- Whether the location is unsafe
- Preferred authorized dealer when applicable
Call 911 first if there is immediate danger, injury, fire, crash, traffic hazard, or unsafe roadside location.
Dealer Sales and Vehicle Order Complaints
Vehicle sales, deposits, pricing, trade-in values, add-ons, financing offers, dealer fees, and order status questions are often handled by the selling dealer rather than Stellantis corporate.
Before Escalating a Dealer Sales Issue
- Keep the buyer’s order
- Keep deposit receipts
- Keep emails, texts, and signed forms
- Confirm whether the dealer or manufacturer made the promise
- Ask for the sales manager or general manager
- Request the final position in writing
- Contact the brand Customer Care line when a manufacturer program, incentive, vehicle order, or warranty representation is involved
Dealer advertising and sales practices may also be subject to state motor-vehicle dealer regulators or consumer-protection agencies.
Warranty, Lemon Law and Repeated Repair Concerns
Repeated repair visits, long out-of-service periods, and unresolved safety or drivability defects may raise warranty or lemon-law concerns.
Protect Your Records
- Get a repair order for every visit
- Make sure the symptom is written on each repair order
- Keep dates and mileage
- Keep messages from the dealer and brand
- Keep rental-car or towing receipts
- Ask Customer Care to open a case
- Follow written notice requirements when applicable
- Contact a qualified attorney if legal deadlines or state lemon-law rights may be involved
State lemon laws and warranty-dispute rules vary. CustomerServiceNumbers.com does not provide legal advice.
Stellantis Scam and Fraud Warnings
Scammers may impersonate a dealer, manufacturer, financing company, warranty company, parts seller, recall center, or roadside provider.
Warning Signs
- Caller demands payment by gift card, cryptocurrency, wire transfer, or payment app
- Email claims your vehicle has an urgent recall but links to an unfamiliar site
- Fake extended-warranty seller uses the Stellantis, Mopar, Chrysler, Dodge, Jeep, Ram, FIAT, or Alfa Romeo name
- Caller asks for Social Security number or bank login
- Person demands a fee to schedule a free recall repair
- Website sells suspicious parts or accessories using a lookalike brand name
- Message asks for a one-time verification code
- Financing caller pressures you to make an immediate payment outside the official portal
Use official brand sites, authorized dealers, Mopar, and Stellantis Financial Services before providing payment or personal information.
How To Escalate an Unresolved Stellantis Complaint
- Identify the correct brand or department. Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, Stellantis Financial Services, and Stellantis Fleet use different routes.
- Start with the dealer when the issue involves service or sales. Ask for the service manager, sales manager, or general manager.
- Open a brand Customer Care case. Use the correct brand phone number and request a case number.
- State the requested resolution. Ask for warranty review, repair escalation, parts assistance, recall help, rental review, reimbursement review, account correction, or written explanation.
- Keep supporting documents. Save repair orders, diagnostic notes, photos, videos, payment records, warranty documents, recall letters, and dealer emails.
- Use recall and safety routes when appropriate. Call recall support and file with NHTSA if the issue may be a safety defect.
- Use finance-specific escalation for loan or lease issues. Contact Stellantis Financial Services compliance when the issue involves a finance account.
- Request written follow-up. This is especially important for repair denials, warranty denials, reimbursement decisions, financing disputes, and repeated repair issues.
- Contact an outside agency when needed. Depending on the issue, that may include NHTSA, a state attorney general, consumer-protection office, motor-vehicle dealer board, CFPB, BBB Auto Line if applicable, or a qualified attorney.
Stellantis Customer Reviews and Complaint Sentiment
At the time this page was updated, CustomerServiceNumbers.com displayed a Stellantis rating of 2.6 out of 5 stars based on 10 reviews.
The visible CSN comments are older and mostly discuss legacy Chrysler, Dodge, Jeep, and Ram ownership experiences. Visible themes include:
- A repeated airbag warning-light complaint involving a Dodge Ram truck
- Frustration with multiple dealer repair attempts
- Concerns about warranty handling and customer-care escalation
- A complaint about navigation update costs on a Chrysler Town & Country
- A Ram assembly-quality complaint
- A Jeep Grand Cherokee washer-sensor question
- A Jeep Commander complaint involving repeated repairs, warranty denial, rental-car frustration, and service delays
This review sample is old and should not be treated as a broad rating of every Stellantis brand, dealer, vehicle, model year, warranty claim, or customer-service experience. It is most useful for identifying the kinds of unresolved vehicle-service and repair complaints that led customers to seek additional help.
What To Include in Your Stellantis Review
- The brand and model
- Model year
- General issue type
- Whether the issue involved sales, warranty, repair, recall, financing, roadside, or connected services
- The dealership or service department involved
- Whether brand Customer Care opened a case
- How many repair attempts occurred
- How long the vehicle was unavailable
- Whether the issue was resolved
Do not publish a full VIN, license plate, loan number, home address, phone number, email address, payment information, insurance claim, legal document, or employee personal information.
Stellantis Frequently Asked Questions
What is the Stellantis customer-service phone number?
Stellantis does not use one single U.S. consumer phone number for every vehicle brand. Contact the brand tied to your vehicle, such as Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, or Stellantis Financial Services.
What is the Chrysler customer-service number?
Chrysler Customer Care can be reached at 1-800-247-9753.
What is the Dodge customer-service number?
Dodge Customer Care can be reached at 1-800-423-6343.
What is the Jeep customer-service number?
Jeep Customer Care can be reached at 1-877-426-5337.
What is the Jeep Wave phone number?
Jeep Wave owner support can be reached at 1-844-533-7928.
What is the Ram customer-service number?
Ram Customer Care can be reached at 1-866-726-4636.
What is the FIAT customer-service number?
FIAT Customer Care can be reached at 1-888-242-6342.
What is the Alfa Romeo customer-service number?
Alfa Romeo Customer Care can be reached at 1-844-253-2872.
What is the Mopar customer-service number?
Mopar Customer Care can be reached at 1-800-399-2668.
What is the Stellantis recall phone number?
For recall questions, call 1-800-853-1403 and check the vehicle by VIN.
How do I contact Stellantis Financial Services?
Call 1-800-234-0971 for financed vehicles or 1-800-439-0985 for lease support. For written complaints, use compliance@stellantis-fs.com.
How do I complain about a Stellantis dealer?
Start with the dealer’s service manager, sales manager, or general manager. If unresolved, call the correct brand Customer Care number and ask for a case number.
How do I report a Chrysler, Dodge, Jeep, Ram, FIAT, or Alfa Romeo safety problem?
Contact the brand and file a complaint with NHTSA if the issue may be a safety defect. Use the NHTSA safety complaint form or call 1-888-327-4236.
How do I check for open recalls?
Use the Mopar owner site, the brand owner site, or NHTSA’s recall lookup with the 17-character VIN.
Who handles replacement parts and accessories?
Mopar handles many genuine parts, accessories, owner-site, and service-support questions for Chrysler, Dodge, Jeep, Ram, and FIAT vehicles.
Where is Stellantis headquartered?
Stellantis N.V. lists its global corporate address at Taurusavenue 1, 2132 LS Hoofddorp, The Netherlands. North American operations are commonly associated with the Auburn Hills, Michigan campus.
Does CustomerServiceNumbers.com provide Stellantis support?
No. CustomerServiceNumbers.com is an independent consumer information and review site. Stellantis, its brands, dealers, Mopar, and Stellantis Financial Services do not provide customer support through this page.
Related Automotive Customer Service Pages
Official Stellantis and Vehicle Support Resources
Related Consumer Resources
Page Update Note
This Stellantis customer service page was updated on July 6, 2026, to better explain Stellantis customer service, brand phone numbers, Chrysler, Dodge, Jeep, Ram, FIAT and Alfa Romeo support, Mopar contacts, recall support, warranty complaints, dealership escalation, Stellantis Financial Services, safety complaints, and CSN review status.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share real customer experiences since 2004. We independently organize company contacts, support routes, complaint information, review sections, and practical escalation steps.
Our goal is not simply to repeat a corporate address. We help consumers determine whether to contact a brand Customer Care line, an authorized dealer, Mopar, roadside assistance, recall support, Stellantis Financial Services, NHTSA, or another appropriate resource.
Reviews may be moderated for spam, profanity, private account information, full VINs, exact addresses, payment details, legal documents, and personally identifiable information while preserving the reviewer’s original meaning.
Share Your Stellantis Experience
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Leave a rating and review below. Include the brand, model, year, issue type, support route used, whether a dealer or brand case number was provided, how long it took to receive help, and whether the issue was resolved.
Your experience may help another owner decide whether to contact the dealer, brand Customer Care, Mopar, recall support, Stellantis Financial Services, NHTSA, or another consumer resource.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Stellantis N.V., Stellantis North America, FCA US LLC, Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Maserati, Peugeot, Citroën, Opel, Vauxhall, Mopar, Stellantis Financial Services, any authorized dealer, NHTSA, or any vehicle safety agency. Stellantis does not provide customer support through this website.
This page provides general consumer information and does not provide legal, automotive repair, warranty, finance, insurance, safety, recall, lemon-law, or regulatory advice. Stellantis brand policies, dealer repair records, warranty documents, recall notices, finance agreements, vehicle manuals, state law, and official written decisions control each vehicle, account, repair, or complaint.