Category: Automakers Customer Service Information – Reviews

Automakers companies customer service phone numbers and contact information. Also, review and ratings of the companies customer service performance.

  • Stellantis Customer Service: Chrysler, Dodge, Jeep, Ram & Brand Contacts

    Stellantis customer service questions usually need to be routed by vehicle brand. Stellantis owns or manages many automotive brands globally, but U.S. owners typically receive support through Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, Stellantis Financial Services, a local authorized dealer, or a brand-specific owner support site.

    The correct Stellantis support route depends on whether the issue involves a Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Maserati, Peugeot, Citroën, Opel, Vauxhall, or another Stellantis brand; whether the problem is a warranty repair, recall, dealership complaint, financing account, lease, roadside assistance, connected-services problem, vehicle order, parts issue, or safety complaint.

    Many customers search for Stellantis customer service, Stellantis phone number, Stellantis complaints, Stellantis corporate office, Chrysler customer service, Dodge customer care, Jeep customer service, Ram customer support, Mopar customer care, Stellantis Financial Services, or Stellantis recall phone number. Use the guide below to choose the correct brand or department.

    Below are Stellantis customer-service contacts, U.S. brand phone numbers, recall and warranty guidance, dealership complaint steps, financing support, review information, and related automotive resources.

    Stellantis customer-service information reviewed and updated on July 6, 2026.

    Stellantis Customer Service Help by Issue

    • Chrysler owner support: Call Chrysler Customer Care at 1-800-247-9753.
    • Dodge owner support: Call Dodge Customer Care at 1-800-423-6343.
    • Jeep owner support: Call Jeep Customer Care at 1-877-426-5337.
    • Jeep Wave support: Call 1-844-533-7928 for Jeep Wave owner-support questions.
    • Ram owner support: Call Ram Customer Care at 1-866-726-4636.
    • FIAT owner support: Call FIAT Customer Care at 1-888-242-6342.
    • Alfa Romeo owner support: Call Alfa Romeo Customer Care at 1-844-253-2872.
    • Maserati, Peugeot, Citroën, Opel, Vauxhall, and other global brands: Use Stellantis’ official contacts page and select the correct brand and country.
    • Mopar parts, accessories, owner site, and service support: Call Mopar Customer Care at 1-800-399-2668.
    • Recall questions: Call the recall support line at 1-800-853-1403 and check the vehicle by VIN.
    • Roadside assistance for Chrysler, Dodge, Jeep, or Ram: Call 1-800-521-2779.
    • Warranty repair problem: Start with the authorized dealer, then contact the correct brand Customer Care line if the dealer cannot resolve it.
    • Dealer service complaint: Ask the service manager or general manager for review, then open a case with brand Customer Care.
    • Repair delay or parts backorder: Ask the dealer for the repair order, part number, backorder status, estimated arrival date, and case escalation.
    • Vehicle safety concern: Contact the brand, check recalls, and file a safety complaint with NHTSA when the issue may be a safety defect.
    • Financing or lease issue: Contact Stellantis Financial Services rather than the vehicle brand line.
    • Fleet account question: Contact Stellantis Fleet at 1-800-999-FLEET or 1-800-999-3533.
    • Connected services or Uconnect problem: Contact Mopar or the connected-services support route connected to the vehicle brand.
    • Legal, lemon law, or repeated repair issue: Keep repair orders and written communications and consider state-specific legal advice when deadlines or remedies are involved.

    How To Contact Stellantis Customer Service by Brand

    Important: Stellantis is the parent company. Most U.S. owners should contact the specific brand tied to the vehicle, such as Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, or Stellantis Financial Services. Do not rely on a corporate address when an urgent repair, recall, roadside, financing, or warranty issue needs immediate support.

    Quick Guide: Stellantis Phone Number, Brand Contacts and Complaints

    • Stellantis customer service: Use the brand-specific phone number for Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, or Mopar.
    • Stellantis phone number: There is not one single U.S. consumer phone number for every Stellantis issue. Use the correct brand or department.
    • Stellantis complaints: Start with the dealer or brand Customer Care, then escalate through written documentation if unresolved.
    • Chrysler complaint: Call 1-800-247-9753.
    • Dodge complaint: Call 1-800-423-6343.
    • Jeep complaint: Call 1-877-426-5337.
    • Ram complaint: Call 1-866-726-4636.
    • FIAT complaint: Call 1-888-242-6342.
    • Alfa Romeo complaint: Call 1-844-253-2872.
    • Mopar complaint: Call 1-800-399-2668.
    • Stellantis recall phone number: Call 1-800-853-1403.
    • Stellantis Financial Services complaint: Email compliance@stellantis-fs.com or contact SFS directly.
    • Stellantis corporate office: Global headquarters is in Hoofddorp, Netherlands; North American operations are associated with Auburn Hills, Michigan.

    Which Stellantis Brand Should You Contact?

    Use the brand that appears on the vehicle, warranty booklet, owner account, repair order, or financing document.

    Contact Chrysler Customer Care For:

    • Chrysler Pacifica, Voyager, 300, Town & Country, and legacy Chrysler vehicles
    • Chrysler warranty concerns
    • Chrysler dealer service issues
    • Chrysler recalls
    • Chrysler owner-account questions

    Contact Dodge Customer Care For:

    • Dodge Charger, Challenger, Durango, Hornet, Journey, Grand Caravan, and legacy Dodge vehicles
    • Dodge warranty concerns
    • Dodge dealer complaints
    • Dodge recall questions
    • Dodge performance or service concerns

    Contact Jeep Customer Care For:

    • Jeep Wrangler, Grand Cherokee, Cherokee, Compass, Renegade, Gladiator, Wagoneer, and other Jeep vehicles
    • Jeep Wave questions
    • Jeep warranty concerns
    • Jeep dealer service issues
    • Jeep recall or safety questions

    Contact Ram Customer Care For:

    • Ram 1500, 2500, 3500, Chassis Cab, ProMaster, and commercial Ram vehicles
    • Ram warranty concerns
    • Ram dealer service complaints
    • Ram recalls
    • Ram commercial truck support

    Contact FIAT or Alfa Romeo Customer Care For:

    • FIAT 500, 500e, 500X, 124 Spider, and other FIAT vehicles
    • Alfa Romeo Giulia, Stelvio, Tonale, 4C, and other Alfa Romeo vehicles
    • Warranty, roadside, dealer, parts, and owner support for those brands

    Contact Mopar For:

    • Genuine Mopar parts
    • Mopar accessories
    • Owner site and vehicle dashboard support
    • Recall lookup help
    • FlexCare vehicle protection
    • Connected-services support
    • Roadside assistance routing

    Information To Gather Before Contacting Stellantis or a Brand Line

    • Vehicle brand
    • Model year
    • Model name
    • Trim level when relevant
    • 17-character VIN
    • Current mileage
    • Dealer name and location
    • Repair order numbers
    • Dates the vehicle was at the dealer
    • Parts ordered or replaced
    • Warranty status
    • Recall number when applicable
    • Photos or videos showing the issue
    • Warning-light messages
    • Diagnostic trouble codes when available
    • Names of dealer or customer-care representatives contacted
    • Case number from Customer Care
    • The resolution requested

    Do not post a full VIN, home address, loan number, payment information, insurance documents, driver’s license, or legal documents in a public review.

    Warranty Repair and Dealer Service Complaints

    Warranty and repair complaints may involve repeated repair attempts, parts backorders, warning lights that return, repairs denied as out of warranty, a dealer that cannot reproduce the issue, rental-car disputes, or concern that a vehicle is unsafe.

    Start With the Dealer

    Ask to speak with the service advisor, service manager, or general manager. Request a printed or emailed repair order each time the vehicle is inspected or repaired.

    Important Repair Records To Keep

    • Repair orders
    • Dealer inspection notes
    • Parts invoices
    • Diagnostic results
    • Warranty approval or denial notes
    • Rental-car receipts
    • Photos or videos of symptoms
    • Dates the vehicle was unavailable
    • Mileage at each visit
    • Customer-care case numbers

    If the dealer cannot resolve the issue, contact the correct brand Customer Care number and ask for a case number.

    Repair Delays and Parts Backorders

    Parts delays can affect warranty repairs, recalls, accident repairs, electrical repairs, hybrid or EV repairs, powertrain repairs, and older vehicle repairs.

    Questions To Ask the Dealer

    • What part is on backorder?
    • What is the part number?
    • Is there an estimated arrival date?
    • Has the dealer opened a parts escalation?
    • Can another dealer obtain the part?
    • Is the vehicle safe to drive while waiting?
    • Is a loaner or rental available?
    • Has brand Customer Care been notified?
    • Will the dealer provide written updates?

    If the delay affects safety, drivability, or warranty coverage, document the issue in writing and keep the vehicle-service records.

    Recall Support and VIN Lookup

    For recall questions, call the recall support number at 1-800-853-1403 and check the vehicle by VIN through Mopar, the brand owner site, or NHTSA.

    Before Calling About a Recall

    • Have the 17-character VIN ready
    • Check whether the recall is open, completed, or not yet available
    • Ask whether parts are available
    • Ask whether the repair is free
    • Ask whether the vehicle is safe to drive
    • Ask whether towing, mobile repair, or alternate transportation is available
    • Schedule with an authorized dealer
    • Keep the completed recall repair order

    A recall remedy may not be available immediately after a recall is announced. Check regularly if the system says parts or remedy instructions are not ready.

    Safety Defects and NHTSA Complaints

    If you believe a Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, or other Stellantis vehicle has a safety defect, report it to the brand and consider filing a complaint with the National Highway Traffic Safety Administration.

    Examples of Potential Safety Issues

    • Airbag warning lights
    • Brake failure or abnormal brake behavior
    • Steering failure
    • Electrical fire or burning smell
    • Unintended acceleration
    • Stalling while driving
    • Transmission shifting into the wrong gear
    • Loss of propulsion
    • Seat belt defects
    • Door latch or hood latch failure
    • High-voltage battery fire risk
    • Repeated warning lights tied to occupant safety systems

    NHTSA Contact

    CustomerServiceNumbers.com cannot diagnose vehicle safety issues. Stop driving a vehicle when the owner’s manual, dealer, recall notice, or safety agency says it may be unsafe.

    Stellantis Financial Services Complaints

    Stellantis Financial Services issues are separate from vehicle warranty, dealer, repair, and brand complaints.

    Contact Stellantis Financial Services About:

    • Auto loan payments
    • Lease payments
    • Account balance
    • Payoff quotes
    • Title or lien release
    • Credit reporting
    • Repossession questions
    • Payment assistance
    • End-of-lease charges
    • Ancillary product cancellation
    • Fraud or suspicious account activity

    Do not send full account numbers, Social Security numbers, banking information, or payoff documents through unsecured email unless Stellantis Financial Services specifically instructs you how to submit documents securely.

    Connected Services, Uconnect and Owner App Problems

    Connected-services problems may involve remote start, app login, Wi-Fi, navigation, vehicle health reports, roadside assistance, SiriusXM Guardian, Jeep Connect, Ram Connect, Dodge Connect, or Uconnect Access.

    Before Contacting Connected Services Support

    • Confirm the vehicle brand and model year
    • Have the VIN ready
    • Record the app name and account email
    • Update the app
    • Check whether the subscription is active
    • Record the error message
    • Take screenshots
    • Confirm whether the issue occurs in the vehicle, app, or website
    • Check whether the vehicle has cellular signal

    For connected-services billing, subscription, or technical issues, use the support route listed by the specific brand or Mopar.

    Roadside Assistance

    Use roadside assistance when the vehicle is disabled, needs covered towing, has a flat tire, needs battery assistance, is locked out, or needs emergency fuel delivery where available under the applicable plan.

    Information To Provide

    • Driver name
    • Phone number
    • Exact location
    • Vehicle make, model, year, and color
    • VIN when available
    • License plate
    • Nature of the problem
    • Whether the location is unsafe
    • Preferred authorized dealer when applicable

    Call 911 first if there is immediate danger, injury, fire, crash, traffic hazard, or unsafe roadside location.

    Dealer Sales and Vehicle Order Complaints

    Vehicle sales, deposits, pricing, trade-in values, add-ons, financing offers, dealer fees, and order status questions are often handled by the selling dealer rather than Stellantis corporate.

    Before Escalating a Dealer Sales Issue

    • Keep the buyer’s order
    • Keep deposit receipts
    • Keep emails, texts, and signed forms
    • Confirm whether the dealer or manufacturer made the promise
    • Ask for the sales manager or general manager
    • Request the final position in writing
    • Contact the brand Customer Care line when a manufacturer program, incentive, vehicle order, or warranty representation is involved

    Dealer advertising and sales practices may also be subject to state motor-vehicle dealer regulators or consumer-protection agencies.

    Warranty, Lemon Law and Repeated Repair Concerns

    Repeated repair visits, long out-of-service periods, and unresolved safety or drivability defects may raise warranty or lemon-law concerns.

    Protect Your Records

    • Get a repair order for every visit
    • Make sure the symptom is written on each repair order
    • Keep dates and mileage
    • Keep messages from the dealer and brand
    • Keep rental-car or towing receipts
    • Ask Customer Care to open a case
    • Follow written notice requirements when applicable
    • Contact a qualified attorney if legal deadlines or state lemon-law rights may be involved

    State lemon laws and warranty-dispute rules vary. CustomerServiceNumbers.com does not provide legal advice.

    Stellantis Scam and Fraud Warnings

    Scammers may impersonate a dealer, manufacturer, financing company, warranty company, parts seller, recall center, or roadside provider.

    Warning Signs

    • Caller demands payment by gift card, cryptocurrency, wire transfer, or payment app
    • Email claims your vehicle has an urgent recall but links to an unfamiliar site
    • Fake extended-warranty seller uses the Stellantis, Mopar, Chrysler, Dodge, Jeep, Ram, FIAT, or Alfa Romeo name
    • Caller asks for Social Security number or bank login
    • Person demands a fee to schedule a free recall repair
    • Website sells suspicious parts or accessories using a lookalike brand name
    • Message asks for a one-time verification code
    • Financing caller pressures you to make an immediate payment outside the official portal

    Use official brand sites, authorized dealers, Mopar, and Stellantis Financial Services before providing payment or personal information.

    How To Escalate an Unresolved Stellantis Complaint

    1. Identify the correct brand or department. Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, Stellantis Financial Services, and Stellantis Fleet use different routes.
    2. Start with the dealer when the issue involves service or sales. Ask for the service manager, sales manager, or general manager.
    3. Open a brand Customer Care case. Use the correct brand phone number and request a case number.
    4. State the requested resolution. Ask for warranty review, repair escalation, parts assistance, recall help, rental review, reimbursement review, account correction, or written explanation.
    5. Keep supporting documents. Save repair orders, diagnostic notes, photos, videos, payment records, warranty documents, recall letters, and dealer emails.
    6. Use recall and safety routes when appropriate. Call recall support and file with NHTSA if the issue may be a safety defect.
    7. Use finance-specific escalation for loan or lease issues. Contact Stellantis Financial Services compliance when the issue involves a finance account.
    8. Request written follow-up. This is especially important for repair denials, warranty denials, reimbursement decisions, financing disputes, and repeated repair issues.
    9. Contact an outside agency when needed. Depending on the issue, that may include NHTSA, a state attorney general, consumer-protection office, motor-vehicle dealer board, CFPB, BBB Auto Line if applicable, or a qualified attorney.

    Stellantis Customer Reviews and Complaint Sentiment

    At the time this page was updated, CustomerServiceNumbers.com displayed a Stellantis rating of 2.6 out of 5 stars based on 10 reviews.

    The visible CSN comments are older and mostly discuss legacy Chrysler, Dodge, Jeep, and Ram ownership experiences. Visible themes include:

    • A repeated airbag warning-light complaint involving a Dodge Ram truck
    • Frustration with multiple dealer repair attempts
    • Concerns about warranty handling and customer-care escalation
    • A complaint about navigation update costs on a Chrysler Town & Country
    • A Ram assembly-quality complaint
    • A Jeep Grand Cherokee washer-sensor question
    • A Jeep Commander complaint involving repeated repairs, warranty denial, rental-car frustration, and service delays

    This review sample is old and should not be treated as a broad rating of every Stellantis brand, dealer, vehicle, model year, warranty claim, or customer-service experience. It is most useful for identifying the kinds of unresolved vehicle-service and repair complaints that led customers to seek additional help.

    What To Include in Your Stellantis Review

    • The brand and model
    • Model year
    • General issue type
    • Whether the issue involved sales, warranty, repair, recall, financing, roadside, or connected services
    • The dealership or service department involved
    • Whether brand Customer Care opened a case
    • How many repair attempts occurred
    • How long the vehicle was unavailable
    • Whether the issue was resolved

    Do not publish a full VIN, license plate, loan number, home address, phone number, email address, payment information, insurance claim, legal document, or employee personal information.

    Stellantis Frequently Asked Questions

    What is the Stellantis customer-service phone number?

    Stellantis does not use one single U.S. consumer phone number for every vehicle brand. Contact the brand tied to your vehicle, such as Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, or Stellantis Financial Services.

    What is the Chrysler customer-service number?

    Chrysler Customer Care can be reached at 1-800-247-9753.

    What is the Dodge customer-service number?

    Dodge Customer Care can be reached at 1-800-423-6343.

    What is the Jeep customer-service number?

    Jeep Customer Care can be reached at 1-877-426-5337.

    What is the Jeep Wave phone number?

    Jeep Wave owner support can be reached at 1-844-533-7928.

    What is the Ram customer-service number?

    Ram Customer Care can be reached at 1-866-726-4636.

    What is the FIAT customer-service number?

    FIAT Customer Care can be reached at 1-888-242-6342.

    What is the Alfa Romeo customer-service number?

    Alfa Romeo Customer Care can be reached at 1-844-253-2872.

    What is the Mopar customer-service number?

    Mopar Customer Care can be reached at 1-800-399-2668.

    What is the Stellantis recall phone number?

    For recall questions, call 1-800-853-1403 and check the vehicle by VIN.

    How do I contact Stellantis Financial Services?

    Call 1-800-234-0971 for financed vehicles or 1-800-439-0985 for lease support. For written complaints, use compliance@stellantis-fs.com.

    How do I complain about a Stellantis dealer?

    Start with the dealer’s service manager, sales manager, or general manager. If unresolved, call the correct brand Customer Care number and ask for a case number.

    How do I report a Chrysler, Dodge, Jeep, Ram, FIAT, or Alfa Romeo safety problem?

    Contact the brand and file a complaint with NHTSA if the issue may be a safety defect. Use the NHTSA safety complaint form or call 1-888-327-4236.

    How do I check for open recalls?

    Use the Mopar owner site, the brand owner site, or NHTSA’s recall lookup with the 17-character VIN.

    Who handles replacement parts and accessories?

    Mopar handles many genuine parts, accessories, owner-site, and service-support questions for Chrysler, Dodge, Jeep, Ram, and FIAT vehicles.

    Where is Stellantis headquartered?

    Stellantis N.V. lists its global corporate address at Taurusavenue 1, 2132 LS Hoofddorp, The Netherlands. North American operations are commonly associated with the Auburn Hills, Michigan campus.

    Does CustomerServiceNumbers.com provide Stellantis support?

    No. CustomerServiceNumbers.com is an independent consumer information and review site. Stellantis, its brands, dealers, Mopar, and Stellantis Financial Services do not provide customer support through this page.

    Related Automotive Customer Service Pages

    Official Stellantis and Vehicle Support Resources

    Related Consumer Resources

    Page Update Note

    This Stellantis customer service page was updated on July 6, 2026, to better explain Stellantis customer service, brand phone numbers, Chrysler, Dodge, Jeep, Ram, FIAT and Alfa Romeo support, Mopar contacts, recall support, warranty complaints, dealership escalation, Stellantis Financial Services, safety complaints, and CSN review status.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share real customer experiences since 2004. We independently organize company contacts, support routes, complaint information, review sections, and practical escalation steps.

    Our goal is not simply to repeat a corporate address. We help consumers determine whether to contact a brand Customer Care line, an authorized dealer, Mopar, roadside assistance, recall support, Stellantis Financial Services, NHTSA, or another appropriate resource.

    Reviews may be moderated for spam, profanity, private account information, full VINs, exact addresses, payment details, legal documents, and personally identifiable information while preserving the reviewer’s original meaning.

    Share Your Stellantis Experience

    Have you contacted Stellantis, Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Mopar, a dealership, roadside assistance, recall support, or Stellantis Financial Services about a vehicle problem?

    Leave a rating and review below. Include the brand, model, year, issue type, support route used, whether a dealer or brand case number was provided, how long it took to receive help, and whether the issue was resolved.

    Your experience may help another owner decide whether to contact the dealer, brand Customer Care, Mopar, recall support, Stellantis Financial Services, NHTSA, or another consumer resource.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Stellantis N.V., Stellantis North America, FCA US LLC, Chrysler, Dodge, Jeep, Ram, FIAT, Alfa Romeo, Maserati, Peugeot, Citroën, Opel, Vauxhall, Mopar, Stellantis Financial Services, any authorized dealer, NHTSA, or any vehicle safety agency. Stellantis does not provide customer support through this website.

    This page provides general consumer information and does not provide legal, automotive repair, warranty, finance, insurance, safety, recall, lemon-law, or regulatory advice. Stellantis brand policies, dealer repair records, warranty documents, recall notices, finance agreements, vehicle manuals, state law, and official written decisions control each vehicle, account, repair, or complaint.

  • Ford Customer Service, Phone Numbers, Recall, Reviews and Complaints

    Ford Motor Company is a major U.S. automaker known for cars, trucks, SUVs, commercial vehicles, electric vehicles, parts, service, warranty support, Ford Credit financing, FordPass, and Roadside Assistance. Customers may contact Ford for help with vehicle concerns, recalls, warranty questions, dealership issues, Ford Credit accounts, roadside emergencies, FordPass Rewards, connected services, and unresolved complaints.

    How to Contact Ford Customer Service

    Ford Customer Service Hours

    Ford U.S. Customer Relationship Center phone support is generally available Monday through Friday from 8 a.m. to 11 p.m. Eastern Time and Saturday from 8 a.m. to 8 p.m. Eastern Time. Ford Roadside Assistance is available 24 hours a day, 7 days a week. Ford Credit support hours may differ from Ford vehicle support hours.

    Best Ways to Get Help from Ford

    The best way to contact Ford depends on the issue. Vehicle repairs, warranty diagnostics, recalls, and service concerns usually begin with an authorized Ford dealership. Ford Customer Relationship Center can help with owner support, unresolved dealer issues, recalls, warranty questions, FordPass, connected services, and general complaints. Ford Credit handles loan, lease, payoff, billing, and title questions separately.

    For Vehicle, Warranty, or Dealer Complaints

    Call the Ford Customer Relationship Center at 1-800-392-3673. Have your Vehicle Identification Number, dealership name, repair order, mileage, warranty status, and case history ready before calling.

    For Recalls

    Check Ford’s recall lookup tool using your VIN. If you need recall support by phone, call 1-866-436-7332. Ford recalls are usually performed by authorized Ford dealers at no charge when the recall applies to your vehicle.

    For Ford Roadside Assistance

    Call 1-800-241-3673 for Ford Roadside Assistance. Be ready to provide your name, location, phone number, VIN, vehicle model, and the nature of the emergency.

    For Ford Credit

    For Ford Credit loan, lease, payment, payoff, title, billing, or account questions, call 1-800-727-7000. Have your Ford Credit account number ready when you call.

    For FordPass Rewards

    Call 1-833-385-0516 for FordPass Rewards questions, points issues, redemption problems, account concerns, or program support.

    For Fleet and Ford Pro Support

    Fleet and commercial customers can contact Ford Pro support at 1-800-343-5338 Option 1. This is separate from regular consumer vehicle support.

    What to Have Ready Before Contacting Ford

    • Your Vehicle Identification Number
    • Vehicle year, make, model, mileage, and trim
    • Dealership name and service advisor name, if applicable
    • Repair order numbers and service dates
    • Warranty, recall, or Ford Protect information
    • Ford Credit account number, if the issue involves financing or leasing
    • FordPass account email, if the issue involves the app or rewards
    • Photos, videos, warning lights, diagnostic codes, or written estimates
    • A short explanation of the problem and what resolution you are requesting

    Ford Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows 4 Ford reviews with an overall rating of 3.0 out of 5 stars. The visible CSN reviews are older and mixed, but several are complaint-driven. Reviewers mention transmission problems, fuel-consumption concerns, dealership communication, Ford survey issues, and difficulty getting a satisfying response from Ford customer service.

    Because the live CSN review sample is small and older, customers should read the individual reviews and consider leaving a current review below if they have recently contacted Ford about warranty service, recalls, dealer problems, Ford Credit, FordPass, roadside assistance, repairs, or complaint resolution.

    Common Ford Customer Complaints

    Customers searching for Ford customer service often need help with:

    • Warranty claims and denied warranty coverage
    • Recall repairs and recall appointment delays
    • Transmission, engine, electrical, battery, or software problems
    • Dealer repair concerns or repeat repair visits
    • Ford Credit payments, payoff, lease-end, title, or billing questions
    • FordPass app, connected services, and rewards issues
    • Roadside assistance, towing, or rental reimbursement questions
    • Ford Protect extended service plan issues
    • Parts backorders or repair delays
    • Difficulty escalating a complaint beyond the dealership

    Ford Warranty and Repair Complaint Tips

    If your issue involves a repair, warranty claim, or repeat problem, start with the Ford dealer that diagnosed the vehicle. Ask for a written repair order each time the vehicle is inspected or repaired. The repair order should list the complaint, mileage, diagnosis, parts used, labor performed, and whether the repair was covered by warranty, recall, Ford Protect, goodwill, or customer pay.

    If the dealership does not resolve the issue, contact Ford Customer Relationship Center at 1-800-392-3673. Ask Ford to open or update a case and request a case number. Keep copies of all service records, photos, diagnostic reports, towing receipts, rental receipts, and written communications.

    Ford Recall Help

    For recall questions, use Ford’s online recall lookup tool and enter your VIN. If a recall applies to your vehicle, contact an authorized Ford dealer to schedule the repair. If parts are not available, ask the dealer or Ford Customer Relationship Center whether there is an interim repair, safety instruction, do-not-drive warning, loaner option, or follow-up notification process.

    Ford Credit Billing and Account Help

    Ford Credit handles finance and lease questions separately from Ford vehicle support. Contact Ford Credit at 1-800-727-7000 for payment questions, payoff requests, lease-end information, billing, account access, title questions, and vehicle financing support. If your issue involves both a vehicle repair and a loan or lease, keep separate notes for Ford Credit and Ford vehicle support.

    FordPass, Connected Services, and Rewards Help

    If your issue involves the FordPass app, remote features, connected services, rewards points, or account access, check that your app is updated and that you are signed into the correct Ford account. Save screenshots of error messages, rewards balances, activation problems, or missing points before contacting support.

    Ford Scam and Safety Warning

    Be cautious of calls, texts, emails, or websites claiming to offer Ford warranty extensions, urgent recall payments, fake repair reimbursements, or vehicle protection plans. Ford does not require customers to pay a fee to speak with official customer support. Do not provide your Ford account password, banking information, Social Security number, or remote device access to an unknown caller.

    If you receive a suspicious message about a Ford vehicle, warranty, recall, or Ford Credit account, contact Ford directly using the official Ford website or phone numbers listed above.

    How to Escalate a Ford Problem

    If your Ford issue is not resolved after the first contact, take these steps:

    1. Save your repair orders, case number, warranty documents, recall notices, and written communications.
    2. Write down the date, time, department, and phone number used for each contact.
    3. Ask whether your issue is being handled by the dealer, Ford Customer Relationship Center, Ford Credit, Ford Protect, or Ford Pro.
    4. Request written confirmation of any repair decision, reimbursement decision, goodwill offer, recall update, or warranty denial.
    5. If your vehicle is unsafe to drive, ask Ford or the dealer whether towing, mobile service, a loaner, or rental assistance is available.
    6. If the issue involves a charge, payment, or financing error, contact Ford Credit or your financial institution as appropriate.
    7. If the issue involves a serious safety defect, consider filing a complaint with the National Highway Traffic Safety Administration.

    Related Automotive Customer Service Pages

    Related Corporate Office Page

    Other Helpful Consumer Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service information since 2004. Our pages are designed to help customers locate support options, understand common complaints, and share real customer service experiences. We are not affiliated with Ford Motor Company, Ford Credit, Lincoln, or any Ford dealership, and the information on this page is provided for consumer reference only.

    Share Your Ford Customer Service Experience

    Have you contacted Ford customer service or worked with a Ford dealer recently? Share your experience below. Your review can help other customers understand how Ford handles warranty claims, recall repairs, dealership complaints, Ford Credit questions, FordPass issues, roadside assistance, repair delays, and complaint escalation.

    Disclaimer: CustomerServiceNumbers.com is not affiliated with Ford Motor Company, Ford Credit, Lincoln, or any Ford dealership. Contact information may change, and customers should confirm details directly with Ford when possible. For emergencies, roadside hazards, accidents, or unsafe vehicle conditions, contact emergency services or roadside assistance immediately.

  • GM General Motors Customer Service Phone Number, Reviews and Complaints

    General Motors, commonly called GM, is the parent company of Chevrolet, Buick, GMC, and Cadillac. If you need GM customer service for a vehicle issue, recall, warranty repair, dealer complaint, GM Financial account, OnStar support, reviews, or complaints, use the contact options below to reach the correct General Motors support route.

    GM Customer Service Phone Numbers

    Best Ways to Contact General Motors

    The best GM support route depends on the brand, issue type, and whether the concern involves a dealer, warranty repair, recall, financing, OnStar, or a privacy request.

    • Chevrolet vehicle issue: Call Chevrolet Customer Assistance at 1-800-222-1020.
    • Buick vehicle issue: Call Buick Customer Assistance at 1-800-521-7300.
    • Cadillac vehicle issue: Call Cadillac Customer Assistance at 1-800-458-8006.
    • GMC vehicle issue: Call GMC Customer Assistance at 1-800-462-8782.
    • Ongoing warranty repair or lemon-law-style concern: Call GM Warranty, Repair, and Lemon Law Help at 1-866-636-2273.
    • Loan, lease, payoff, title, or payment issue: Contact GM Financial at 1-800-284-2271.
    • Connected services, emergency services, or vehicle app help: Contact OnStar at 1-888-466-7827.

    You can also visit the official GM Contact Us page, the GM Support Center, the GM Recall Center, the GM Warranty, Repair, and Lemon Law Help page, the GM Financial Contact page, and the OnStar Support page.

    General Motors Headquarters and Mailing Address

    • GM Global Headquarters: Hudson’s Detroit, 1240 Woodward Avenue, Detroit, MI 48226
    • GM Written Correspondence: General Motors Company, P.O. Box 33170, Detroit, MI 48232-5170
    • Former Headquarters Note: Older listings may still show 300 Renaissance Center. GM has since moved its global headquarters to Hudson’s Detroit.

    General Motors Brands

    GM customer service is usually handled through the vehicle brand connected to your car, truck, SUV, EV, or account. GM’s main U.S. brands are Chevrolet, Buick, GMC, and Cadillac.

    • Chevrolet: Cars, trucks, SUVs, EVs, Corvette, Silverado, Tahoe, Suburban, Equinox, and related Chevrolet support
    • Buick: Buick SUVs, owner support, warranty, service, and account help
    • GMC: GMC trucks, SUVs, Sierra, Yukon, Canyon, Hummer EV, warranty, service, and owner support
    • Cadillac: Cadillac luxury vehicles, EVs, owner support, warranty, service, and account help

    Before You Contact GM Customer Service

    Having the right information ready can help GM, the dealer, or GM Financial route your case more quickly.

    • Your 17-character VIN
    • The vehicle year, make, model, and mileage
    • The GM brand: Chevrolet, Buick, GMC, or Cadillac
    • The selling dealer and servicing dealer names
    • Repair order numbers, appointment dates, and service invoices
    • Recall notice, warranty letter, or diagnostic information, if available
    • Photos, warning lights, error messages, or app screenshots
    • Your GM Financial account number, if calling about a loan or lease
    • Any previous case number from GM, OnStar, GM Financial, or a dealer

    Common Reasons Customers Contact GM

    • Vehicle warranty questions or repair delays
    • Dealer complaints or unresolved dealership service issues
    • Recall notices, VIN lookup, or safety campaign questions
    • Repeated repair problems or lemon-law-style concerns
    • GM Financial payments, payoff, lease-end, title, or account questions
    • OnStar, connected services, myChevrolet, myBuick, myGMC, or myCadillac app support
    • Roadside assistance, EV roadside help, or emergency support routing
    • Infotainment, navigation, software update, or vehicle feature questions
    • My GM Rewards, account login, or profile support
    • Privacy, marketing preference, or vehicle data questions

    Warranty, Repair, and Dealer Complaint Help

    If your issue involves a repair, warranty claim, parts delay, repeated defect, or dealership service complaint, start with the dealer service manager. Ask for a written repair order and keep copies of all invoices, diagnostic notes, and communications.

    If the dealer cannot resolve the issue, call the correct GM brand customer assistance number and ask to open a case. For ongoing warranty concerns or difficulty getting a vehicle repaired, GM lists a separate Warranty, Repair, and Lemon Law Help line at 1-866-636-2273.

    GM Recall Support

    For recalls, use the GM recall center with your VIN. A VIN lookup can help identify open safety recalls and service campaigns connected to your specific vehicle. You can also contact the customer assistance center for your GM brand if you have questions about recall parts, scheduling, repair availability, or dealer follow-up.

    If a dealer says recall parts are unavailable, ask for documentation and follow up with the brand customer assistance center. Keep records of every recall-related appointment, call, and case number.

    GM Financial Support

    GM Financial handles many GM vehicle loans, leases, payments, payoff requests, title questions, lease-end questions, and account issues. GM Financial customer service can be reached at 1-800-284-2271.

    For financing issues, have your GM Financial account number, vehicle information, payment confirmation, title or payoff documents, and any late-payment or lease-end notices ready before calling.

    OnStar and Connected Services Support

    OnStar and GM connected services may support safety services, emergency assistance, connected vehicle plans, remote commands, app features, navigation, diagnostics, Wi-Fi, and subscription services. For OnStar help, call 1-888-466-7827 or press the OnStar button in the vehicle when appropriate.

    If your issue involves a mobile app, account login, connected service plan, remote start, diagnostics, or vehicle data, note the app name, device, operating system, vehicle model, error message, and whether the issue happens in the vehicle, app, or online account.

    GM Reviews and Complaints

    CustomerServiceNumbers.com currently shows a 2.0 out of 5 rating for GM based on 2 reviews. Visible reviews on this page include a 2018 Silverado eAssist complaint involving dealer follow-up and a Cadillac navigation/map update complaint involving dissatisfaction with the navigation system and update expectations.

    Because this page has a small number of visible reviews, CustomerServiceNumbers.com is summarizing only the review themes currently shown on this page. New reviews may help identify additional themes involving warranty repairs, dealer service, recalls, GM Financial, OnStar, vehicle technology, customer assistance, or successful resolutions.

    Safety, Privacy, and Scam Tips

    Do not post your full VIN, home address, phone number, email address, driver’s license number, loan account number, lease account number, payment information, OnStar login, app password, or case number in a public review or comment.

    Be cautious with fake recall notices, extended warranty robocalls, text messages claiming your vehicle warranty is expiring, or links asking for payment or personal information. Use GM.com, official GM brand sites, OnStar, GM Financial, your dealer, and official phone numbers when sharing private vehicle or account details.

    Reviews and comments may be moderated for profanity, spam, and personally identifiable information. Keep your review focused on your customer service experience and avoid sharing private account details.

    Related Customer Service Numbers Pages

    Related Corporate Office Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has been helping consumers find customer service contact information since 2004. We provide company contact details, support guidance, and a place for customers to share reviews, complaints, and service experiences.

    Share Your GM Customer Service Experience

    Have you contacted GM, Chevrolet, Buick, GMC, Cadillac, GM Financial, OnStar, a dealer, or GM warranty support about a vehicle issue, recall, repair, financing, app, or connected-services problem? Share your review below so other customers can learn from your experience.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with General Motors Company, Chevrolet, Buick, GMC, Cadillac, OnStar, or GM Financial. Contact information is provided for informational purposes and may change. Always verify vehicle, warranty, recall, financing, privacy, and account-specific support options through official GM websites, GM brand websites, GM Financial, OnStar, or your authorized dealer before sharing private information or making payments.

  • Kia Customer Service Phone Number & Warranty Help

    If you need help with a Kia vehicle, warranty claim, recall, dealer repair, roadside assistance, Kia Connect account, owner portal, lease, loan, payment, payoff, title, or customer service complaint, start with the correct Kia support route. Vehicle and finance issues can involve VINs, repair orders, loan numbers, dealer records, recall notices, payment details, and private owner information, so contact Kia or Kia Finance directly and avoid posting sensitive information online.

    Kia Customer Service Phone Number and Support

    Kia lists its main Customer Care Center phone number as 1-800-333-4542, also written as 800-333-4KIA. Kia Customer Care hours are Monday through Friday, 5:00 a.m. to 6:00 p.m. PST. Kia says Customer Care is closed Saturday, Sunday, and U.S. public holidays.

    Kia roadside assistance also uses 1-800-333-4542. Kia owner materials describe the roadside assistance hotline as staffed 24 hours a day, 365 days a year, and say callers should be ready to provide the vehicle identification number, or VIN, to verify coverage.

    Choose the Correct Kia Support Route

    Use the route below that best matches your Kia issue.

    • General Kia customer service: Call 1-800-333-4542 or use the Kia Customer Care message portal.
    • Roadside assistance: Call 1-800-333-4542 and have your VIN ready.
    • Safety recall or service campaign: Check the Kia recall page, contact your preferred Kia dealer, or call Kia Customer Care.
    • Warranty claim or repair dispute: Start with the servicing Kia dealer, then contact Kia Customer Care if the issue is unresolved.
    • Dealer complaint: Document the dealer, repair order, dates, and people involved before contacting Kia Customer Care.
    • Kia Connect or owner portal issue: Use Kia Connect support or the Kia Owners Portal.
    • Kia Finance loan or lease issue: Contact Kia Finance America at 1-866-331-5632 or log in to KiaFinance.com.
    • Payment by phone: Kia Finance lists separate automated and live-representative phone payment options that may include convenience fees.
    • Corporate-level complaint: Use the Kia Corporate Office Headquarters link in the related resources section after contacting Kia Customer Care.

    What to Have Ready Before Contacting Kia

    Having the right details ready can help Kia, the dealer, roadside assistance, or Kia Finance review your issue faster.

    • Your vehicle identification number, or VIN
    • Vehicle year, model, trim, and mileage
    • Owner name and contact information
    • Kia dealer name, city, and state
    • Repair order number or service invoice
    • Recall or service campaign number, if available
    • Warranty booklet or Warranty and Consumer Information Manual
    • Photos or videos of the issue, with license plates and private details covered
    • Timeline of dealer visits, repairs, calls, and promised follow-up dates
    • Kia Customer Care case number, if one already exists
    • Kia Connect account email or owner portal email, if relevant
    • Kia Finance account number, only when contacting Kia Finance directly
    • Loan, lease, payoff, title, or repossession paperwork, if relevant to Kia Finance

    Do not post VINs, license plates, loan numbers, account numbers, repair orders, home addresses, phone numbers, emails, payment details, settlement claim details, insurance documents, or Kia Finance account information in public reviews.

    Common Reasons Customers Contact Kia

    • Warranty questions
    • Dealer repair complaints
    • Recall questions
    • Safety campaign questions
    • Roadside assistance
    • Engine, transmission, battery, EV, hybrid, brake, tire, or electrical problems
    • Kia Connect account problems
    • Owner portal login issues
    • Parts availability or backorder questions
    • Service appointment or dealer communication issues
    • Buyback, lemon-law, or legal-process questions
    • Kia Finance payment, payoff, title, lease-end, or repossession questions
    • Recall reimbursement or campaign reimbursement questions
    • Anti-theft update or theft-related support questions

    Kia Warranty and Repair Help

    Kia’s warranty page says its New Vehicle Limited Warranty includes a 10-year/100,000-mile powertrain limited warranty, 5-year/60,000-mile basic limited warranty, 5-year/100,000-mile limited anti-perforation warranty, and 5-year/60,000-mile roadside assistance. Warranty details are limited and should be confirmed in the Warranty and Consumer Information Manual or with a Kia dealer.

    If you have a warranty concern, start with an authorized Kia dealer. Ask the dealer for a written diagnosis, repair order, warranty decision, parts status, and estimated timeline. If the dealer denies warranty coverage or cannot resolve the issue, contact Kia Customer Care with the repair order, mileage, VIN, photos, maintenance records, and a clear timeline.

    Kia Recalls, Campaigns, and Safety Concerns

    For recalls and service campaigns, check Kia’s official recall page and contact your preferred Kia dealer or Kia Customer Care. Recall eligibility can depend on the VIN, vehicle year, model, production details, previous repairs, and campaign status.

    If you believe your vehicle has an urgent safety issue, do not continue driving if it is unsafe. Contact the dealer, Kia roadside assistance, or emergency services when appropriate. Keep copies of recall notices, dealer repair records, towing records, and Kia case numbers.

    Kia Roadside Assistance

    Kia roadside assistance can help with certain covered situations such as towing, out-of-gas assistance, flat tire assistance, jump starts, lock-out assistance, and warranty-related disablement. Kia says callers must provide the VIN to verify coverage.

    Before calling roadside assistance, move to a safe location if possible. Have your VIN, exact location, phone number, vehicle condition, and destination dealer ready. If you are in immediate danger, call 911 first.

    Kia Dealer Complaints and Service Escalation

    Many Kia issues begin at the dealer level, especially repairs, diagnostics, warranty decisions, parts orders, maintenance, recalls, and loaner or rental vehicle questions. If your dealer is not responding, ask to speak with the service manager or general manager and request written documentation.

    When escalating to Kia Customer Care, include the dealer name, repair order number, dates, mileage, warranty decision, photos, and what you are asking Kia to review. Keep the complaint focused on facts and documents rather than long emotional summaries.

    Kia Connect, Owner Portal, and Software Support

    Kia Connect and the Kia Owners Portal can involve account login, subscriptions, remote features, software updates, vehicle dashboard information, service scheduling, recall information, manuals, and connected services. If you have account trouble, confirm your email, VIN, phone number, subscription status, and app version before contacting support.

    If a Kia Connect feature is not working, check whether the feature is supported on your vehicle, whether the subscription is active, whether the vehicle has coverage, and whether software updates are available.

    Kia Finance, Loan, Lease, Payment, Payoff, and Title Help

    Kia Finance America handles many Kia loan and lease questions separately from Kia vehicle Customer Care. Kia Finance lists customer service at 1-866-331-5632, Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern.

    Kia Finance also lists payment-by-phone options, including an automated phone system at 1-866-498-4455 and a live representative payment number at 1-866-644-1350. Kia Finance says phone payments through these options may include convenience fees.

    For Kia Finance payment, payoff, title, lease-end, repossession, account access, AutoPay, statement, due-date, or loan-servicing questions, use KiaFinance.com or the Kia Finance customer service number. Do not send finance account details through a general public review.

    Anti-Theft, Engine, and Settlement-Related Questions

    Kia’s Customer Care Center includes routes for campaign reimbursement, Theta II class action claims, and Kia anti-theft issues. If your issue involves a settlement, reimbursement, theft-related update, engine campaign, or legal notice, use the official Kia Customer Care Center and keep copies of all notices, receipts, repair records, and claim confirmations.

    Settlement and reimbursement rules can be specific and time-sensitive. Do not rely on public comments for eligibility. Use the official Kia portal, the settlement administrator if applicable, or Kia Customer Care.

    Kia Scam and Vehicle Support Warnings

    Be careful with fake Kia recall notices, fake warranty calls, fake Kia Connect emails, fake payment texts, fake finance payoff instructions, fake roadside assistance numbers, and lookalike websites. Scammers may try to steal payment details, VINs, Kia Finance account information, login credentials, or personal documents.

    • Use Kia.com, owners.kia.com, KiaFinance.com, or the verified phone numbers listed above.
    • Do not click suspicious recall, settlement, payment, title, towing, or account-lock links.
    • Do not share verification codes, Kia Connect passwords, Kia Finance passwords, full account numbers, or Social Security numbers with unknown callers.
    • Confirm payoff, title, repossession, and payment instructions directly through Kia Finance.
    • Be cautious of fake mechanics or tow companies claiming to be sent by Kia without confirmation.
    • If you entered payment or finance information on a suspicious website, contact your bank or Kia Finance immediately.

    How to Escalate a Kia Complaint

    If the dealer or first support route does not resolve your issue, contact Kia Customer Care at 1-800-333-4542 or use the Kia Customer Care message portal. Ask for a case number and keep all communication organized.

    For warranty, repair, recall, or dealer complaints, include the VIN, mileage, dealer name, repair order, photos, diagnostic results, maintenance records, and the specific resolution you are requesting. For finance complaints, contact Kia Finance and keep payment confirmations, title documents, payoff quotes, and account correspondence.

    If the issue needs corporate-level review, you may also use the Kia Corporate Office Headquarters page linked below for headquarters and escalation information.

    Kia Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently does not have enough published Kia reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Kia customer service experience below.

    When leaving a review, describe the issue, dealer or support route used, how long it took, whether Kia resolved the problem, and what other owners should know. Do not post VINs, license plates, loan numbers, repair orders, home addresses, phone numbers, emails, payment details, settlement documents, or photos that reveal private information.

    Related Auto Customer Service Pages

    Kia Customer Service FAQs

    What is the Kia customer service phone number?

    The Kia customer service phone number is 1-800-333-4542, also written as 800-333-4KIA.

    What are Kia Customer Care hours?

    Kia lists Customer Care hours as Monday through Friday, 5:00 a.m. to 6:00 p.m. PST. Kia Customer Care is closed Saturday, Sunday, and U.S. public holidays.

    What is the Kia roadside assistance number?

    Kia roadside assistance uses 1-800-333-4542. Kia owner materials describe the roadside assistance hotline as staffed 24 hours a day, 365 days a year. Have your VIN ready.

    How do I contact Kia about a recall?

    Use Kia’s official recall page, contact your preferred Kia dealer, or call Kia Customer Care at 1-800-333-4542.

    How do I contact Kia about a warranty problem?

    Start with an authorized Kia dealer and ask for a written diagnosis or repair order. If the issue is not resolved, contact Kia Customer Care with the VIN, mileage, repair order, dealer details, and case history.

    What is Kia Finance customer service?

    Kia Finance America customer service can be reached at 1-866-331-5632, Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern.

    Where is Kia America headquartered?

    Kia America, Inc. is listed at 111 Peters Canyon Road, Irvine, CA 92606.

    Does CustomerServiceNumbers.com handle Kia repair claims?

    No. CustomerServiceNumbers.com is not affiliated with Kia and cannot open warranty claims, repair claims, roadside cases, recall cases, or finance disputes. Contact Kia, Kia Finance, or an authorized Kia dealer directly.

    Page Update Note

    This Kia customer service page was updated on June 27, 2026, to reflect current Kia Customer Care phone number details, official support hours, Customer Care message portal, roadside assistance information, warranty and recall guidance, Kia Connect support, Kia Finance routing, dealer complaint escalation, scam warnings, COH link information, and live CSN review-status information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Kia, Kia America, Inc., Kia Corporation, Kia Finance America, Hyundai Capital America, Kia.com, KiaFinance.com, any Kia dealer, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For warranty claims, recalls, dealer service, roadside assistance, finance issues, lease questions, title problems, payment disputes, settlement claims, or legal matters, always verify details directly with Kia, Kia Finance, an authorized Kia dealer, your lender, your insurer, or the appropriate professional before taking action.

    Share Your Kia Customer Service Experience

    Have you contacted Kia about a vehicle repair, recall, warranty claim, dealer complaint, roadside assistance, Kia Connect issue, owner portal problem, Kia Finance payment, lease, payoff, title, settlement claim, or unresolved support issue? Share your experience below to help other Kia owners.

    Privacy reminder: Do not post your VIN, license plate, home address, phone number, email address, repair order, loan number, account number, payment information, title paperwork, insurance documents, settlement claim details, or photos that reveal private vehicle or personal information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Kia, Kia America, Inc., Kia Corporation, Kia Finance America, Hyundai Capital America, Kia.com, KiaFinance.com, any Kia dealer, or any Kia roadside assistance provider. This page is for informational and consumer-review purposes only. Phone numbers, support routes, warranty rules, recall procedures, finance policies, lease terms, dealer practices, settlement processes, and website links can change. Always confirm important details directly with Kia, Kia Finance, or an authorized Kia dealer before taking action.

  • Kawasaki Customer Service: Warranty, Recalls and Dealer Help

    Kawasaki customer service can help with motorcycles, ATVs, side-by-sides, Jet Ski watercraft, warranty claims, recalls, replacement parts, extended-service contracts and unresolved dealer concerns. Call 1-866-802-9381 Monday through Friday from 7 a.m. to 4 p.m. Pacific Time.

    That schedule is equivalent to 10 a.m. to 7 p.m. Eastern Time. Kawasaki does not currently publish a general consumer-support email address, so use its official online contact form for written assistance.

    Kawasaki Customer Service Phone Numbers and Contacts

    The Foothill Ranch address is Kawasaki Motors Corp., U.S.A.’s headquarters. It is not a public repair shop, dealership or ordinary product-return location.

    Do not mail a vehicle part, engine component, watercraft component, title, original receipt or warranty item to headquarters unless Kawasaki provides written instructions.

    Which Kawasaki Support Department Do I Need?

    • Motorcycle, ATV, side-by-side or Jet Ski product question: Contact Kawasaki Customer Care.
    • Diagnosis or physical repair: Contact an authorized Kawasaki dealer.
    • Warranty disagreement: Speak with dealership management and then open a Kawasaki Customer Care case.
    • Safety recall: Check the VIN or HIN and schedule an authorized dealer.
    • Factory Directed Modification: Contact an authorized dealer or Customer Care.
    • Protection Plus contract: Call 1-800-357-8540.
    • ROK premium roadside benefit: Call 1-877-765-2582 and confirm active eligibility.
    • Kawasaki.com apparel or accessory order: Call 1-877-412-7467.
    • Lawn-mower or general-purpose engine: Use Kawasaki Engines USA or the equipment manufacturer’s support route.
    • Loan, payment or payoff: Contact the lender named on the financing contract or billing statement.
    • Dealer deposit, trade-in or sales-price dispute: Begin with the independently operated selling dealership.

    Kawasaki Customer Care vs. the Dealer

    Authorized Kawasaki dealers are independently operated businesses.

    The dealer generally controls:

    • Vehicle inspection and diagnosis
    • Repair scheduling
    • Technician findings
    • Parts ordering
    • Dealer labor charges
    • Maintenance recommendations
    • Storage charges
    • Sales deposits and delivery dates
    • Trade-in values
    • Used-product condition

    Kawasaki Customer Care can:

    • Create a manufacturer case
    • Review warranty and recall questions
    • Document repeated repair attempts
    • Communicate with dealership management
    • Review parts-delay concerns
    • Explain owner records and available programs
    • Provide escalation guidance

    Opening a Customer Care case does not guarantee warranty coverage, reimbursement, a replacement product, a refund, a loaner vehicle or a buyback.

    Information to Have Before Contacting Kawasaki

    Gather:

    • Complete VIN or HIN
    • Product year and model
    • Current mileage or operating hours
    • Purchase date
    • Selling dealer
    • Servicing dealer
    • Repair-order numbers
    • Dates of each repair visit
    • Warning lights, messages or diagnostic codes
    • Photographs or video when safe
    • Maintenance records
    • Warranty or Protection Plus documents
    • Recall notice
    • Previous Kawasaki case number
    • The repair, reimbursement or other resolution requested

    Provide complete VINs, HINs, registration documents, addresses and case numbers only through official private support channels.

    Do not publish them in a public review.

    How to Find a Kawasaki VIN or HIN

    A 17-character VIN is commonly used for Kawasaki motorcycles, ATVs and side-by-sides.

    Depending on the model, the VIN may be:

    • On the motorcycle steering head
    • On a frame tube
    • Behind a wheel
    • Near or beneath the seat
    • On a certification label
    • Listed on the registration, title or purchase documents

    A Jet Ski watercraft uses a Hull Identification Number, or HIN, normally located near the rear of the hull.

    Use the owner’s manual for the exact product before removing panels or components to search for an identification number.

    Kawasaki Factory Warranty Coverage

    Kawasaki warranty periods differ by:

    • Product category
    • Model
    • Model year
    • Original sale date
    • Personal or commercial use
    • Specific component

    Kawasaki states that a defect in material or workmanship found during the applicable warranty period is remedied without charge for qualifying parts or labor at an authorized Kawasaki dealer.

    The exact warranty booklet supplied with the product controls.

    Do not apply a motorcycle warranty period to a Jet Ski, MULE, ATV, electric balance bike, accessory or standalone engine.

    What May Not Be Covered by Kawasaki’s Warranty?

    Depending on the applicable written warranty, exclusions can include:

    • Routine maintenance
    • Normal wear
    • Tires and other separately warranted items
    • Accident or collision damage
    • Racing or competition use
    • Misuse, abuse or overloading
    • Improper storage
    • Water, corrosion or freeze damage
    • Failure to perform required maintenance
    • Unauthorized modifications
    • Non-Kawasaki accessories or performance parts
    • Damage caused by contaminated or improper fuel
    • Pickup, delivery, towing or transportation
    • Loss of use or other incidental expenses

    Ask the dealer to identify the specific warranty provision being applied when coverage is denied.

    How to Start a Kawasaki Warranty Claim

    1. Schedule an inspection with an authorized Kawasaki dealer.
    2. Describe the symptoms accurately.
    3. Provide proof of purchase and maintenance records.
    4. Obtain a written repair order.
    5. Ask whether the dealer is requesting warranty authorization.
    6. Ask whether additional diagnostic charges could apply if the condition is not covered.
    7. Save every estimate, invoice and communication.

    A telephone description alone normally cannot establish whether a mechanical problem is covered. The dealer must generally inspect and diagnose the product.

    What to Do When a Kawasaki Warranty Claim Is Denied

    Ask for:

    • The diagnosis in writing
    • The failed component
    • Test results or measurements
    • The applicable warranty provision
    • The reason for denial
    • An itemized repair estimate
    • Whether a Kawasaki representative reviewed the claim

    Then:

    1. Speak with the dealer’s service manager.
    2. Ask for the dealer principal or general manager when appropriate.
    3. Call Kawasaki Customer Care at 1-866-802-9381.
    4. Open a manufacturer case.
    5. Provide every repair order and maintenance record privately.
    6. Ask Kawasaki to review the dealer’s findings.
    7. Ask whether another authorized dealer may inspect the product.
    8. Request a written response.

    Do not discard an allegedly defective part until the dealer and Kawasaki confirm whether it must be retained or returned.

    Repeated Kawasaki Repair Visits

    Create a written timeline containing:

    • Date of each visit
    • Mileage or operating hours
    • Symptom reported
    • Dealer diagnosis
    • Parts ordered or replaced
    • Days out of service
    • Whether the condition returned
    • Kawasaki case number

    Confirm that the repair order accurately describes the problem.

    Examples include:

    • Engine stalls after reaching operating temperature
    • Watercraft loses power under acceleration
    • Side-by-side overheats during ordinary trail use
    • Motorcycle transmission will not remain in gear
    • Fuel odor appears after the unit is parked
    • Warning light returns after repair

    A vague statement such as “check unit” makes repeated problems harder to document.

    Parts Backorders and Repair Delays

    Ask the dealer for:

    • Exact part number
    • Date ordered
    • Backorder status
    • Estimated availability
    • Whether the order was expedited
    • Whether another dealer has the part
    • Whether a superseding component exists
    • Whether the product can be used safely while waiting

    Open a Kawasaki case when a warranty repair has been delayed substantially.

    A parts delay does not automatically guarantee transportation, storage reimbursement, payment reimbursement or product replacement.

    Kawasaki Safety Recalls

    Use the official Kawasaki recall page and enter the complete VIN or HIN.

    An authorized Kawasaki dealer performs an applicable recall without charge when:

    • The product is included in the recall
    • The required remedy is available
    • The recall has not already been completed

    Kawasaki may prefer that an owner contact the original selling dealer because recall parts can be allocated according to dealer sales. Another authorized Kawasaki dealer may generally perform the work when the selling dealer is unavailable or too far away.

    Confirm:

    • Whether parts are available
    • Whether the product should be operated
    • How long the repair should take
    • Whether transportation assistance is available
    • Whether an earlier paid repair may be reviewed

    Follow any stop-use, stop-ride, park-outside or fire-risk instruction immediately.

    Recall vs. Factory Directed Modification

    A safety recall addresses a safety-related defect or regulatory noncompliance.

    A Factory Directed Modification, sometimes shown as an FDM, may involve a factory-authorized update that is not necessarily a safety recall.

    Check the VIN or HIN and ask the dealer:

    • Which campaign applies
    • Whether the work is mandatory
    • Whether the work is free
    • Whether the campaign has already been completed
    • What parts or software are involved

    Do not rely solely on a recall affecting another unit of the same year or model. The individual VIN or HIN result controls.

    Reporting a Kawasaki Safety Problem

    Contact Kawasaki promptly when a product may have a safety defect.

    Motorcycle concerns can also be reported through the National Highway Traffic Safety Administration.

    ATV, side-by-side and other qualifying consumer-product concerns can be reported through SaferProducts.gov.

    Examples include:

    • Unexpected stalling
    • Brake failure
    • Loss of steering
    • Vehicle fire
    • Fuel leakage
    • Throttle sticking
    • Seat-belt or restraint failure
    • Watercraft hull or steering failure
    • Battery overheating

    Call 911 during an active land emergency. Contact the U.S. Coast Guard or local marine emergency services during an immediate water emergency.

    Kawasaki Motorcycle Safety Concerns

    Stop riding and arrange professional inspection when there is:

    • Loss of braking
    • Loose steering or suspension
    • Fuel leakage
    • Smoke or fire
    • Repeated engine stalling
    • Tire damage
    • A drive-chain or final-drive failure
    • A critical warning message

    Do not ride a motorcycle to the dealership when the condition could cause a crash. Use an appropriate motorcycle trailer or qualified towing provider.

    Kawasaki ATV and Side-by-Side Safety

    Stop using the vehicle when there is:

    • Brake or steering failure
    • A damaged rollover-protective structure
    • A failed seat belt or door restraint
    • Fuel leakage
    • Fire or overheating
    • A wheel, axle or suspension failure
    • An active stop-use recall

    Use the product only according to the owner’s manual, passenger limits, age restrictions and required protective-equipment instructions.

    Do not install a child restraint, alter the rollover structure or bypass a safety interlock without manufacturer-approved instructions.

    Kawasaki Jet Ski Repair and Safety Help

    A Jet Ski concern can involve:

    • Engine or supercharger performance
    • Cooling-system flow
    • Steering or reverse operation
    • Hull damage
    • Water intrusion
    • Impeller or jet-pump damage
    • Corrosion
    • Battery or electrical problems

    Stop operating the watercraft when there is:

    • Rapid water intrusion
    • Smoke or fire
    • Loss of steering
    • Fuel leakage
    • Hull separation or structural cracking
    • An active stop-use recall

    Record the HIN, operating hours, warning messages and water conditions.

    Flush, store and maintain the watercraft according to the owner’s manual. Saltwater use, freeze damage, improper storage and maintenance history can affect diagnosis and warranty decisions.

    Kawasaki Protection Plus

    Kawasaki Protection Plus is an optional extended-service contract rather than the original factory warranty.

    Call 1-800-357-8540 Monday through Friday from 7 a.m. to 4 p.m. Pacific Time for help involving:

    • Purchasing eligible coverage
    • Contract status
    • Coverage period
    • Billing
    • Transfer questions
    • Cancellation procedures

    For an unresolved claim or complaint, contact Kawasaki Customer Care at 1-866-802-9381 and provide the contract information privately.

    The written contract controls:

    • Covered components
    • Deductibles
    • Maintenance requirements
    • Commercial-use restrictions
    • Transferability
    • Cancellation refunds
    • Transportation or roadside benefits

    Do not assume that Protection Plus covers every repair excluded by the factory warranty.

    Kawasaki Roadside Assistance

    Kawasaki’s official warranty FAQ directs eligible Riders of Kawasaki premium members to:

    1-877-765-2582 / 1-877-ROK-CLUB

    for 24-hour roadside assistance.

    Before requesting service, confirm:

    • The membership is active.
    • The product is eligible.
    • The service location is covered.
    • Towing or mileage limits.
    • Any out-of-pocket charge.
    • The authorized destination.

    Roadside assistance is not automatically included with every Kawasaki product or factory warranty.

    During an emergency, move to a safe location when possible and call 911 before roadside assistance when someone is injured or the vehicle creates an immediate traffic hazard.

    My Kawasaki Account and Owner Records

    A My Kawasaki account can help owners access:

    • Saved vehicle information
    • Warranty details
    • Recall information
    • Manuals
    • Parts diagrams
    • Preferred dealer information

    Update Kawasaki when:

    • The vehicle is sold.
    • A used Kawasaki is purchased.
    • The owner changes address.
    • A recall notice went to a former owner.
    • The product does not appear in the account.

    A VIN or HIN is normally required.

    Updating the owner record does not automatically transfer every warranty, service contract, promotion or roadside benefit.

    Kawasaki Manuals and Replacement Parts

    Use Kawasaki’s official owner resources to locate:

    • Owner’s manuals
    • Service manuals
    • Parts diagrams
    • Part numbers
    • Maintenance schedules
    • Capacity and specification information

    Confirm the complete model and VIN or HIN before ordering.

    Similar-looking parts can differ by:

    • Model year
    • Production date
    • Market
    • Color
    • Trim package
    • Superseded part number

    The owner’s manual provides operation and routine-maintenance information. A service manual is intended for detailed repair procedures and may require specialized tools and training.

    Kawasaki.com Parts, Apparel and Accessory Returns

    For an item purchased through Kawasaki’s official online shop, call 1-877-412-7467 to ask whether it qualifies for return and obtain a Return Merchandise Authorization number.

    Have ready:

    • Order number
    • Item number
    • Purchase date
    • Reason for return
    • Condition of the item
    • Photographs of damage or incorrect merchandise

    Write the RMA number on the package as instructed and retain the shipment tracking.

    Do not return an item to Kawasaki headquarters or a local dealer unless the return instructions specifically direct you there.

    A dealer purchase is controlled by that dealer’s return policy.

    Kawasaki Dealer Sales and Delivery Problems

    An independently operated dealer generally controls:

    • Vehicle pricing
    • Documentation fees
    • Sales deposits
    • Trade-in values
    • Delivery estimates
    • Accessories promised in the sales agreement
    • Financing applications
    • Used-product condition

    Before placing a deposit, obtain written terms covering:

    • Exact model and color
    • Vehicle price
    • Dealer fees
    • Estimated delivery
    • Whether the deposit is refundable
    • What happens if the vehicle is delayed or unavailable

    Kawasaki Customer Care may document a dealer concern, but it does not automatically have authority to cancel a dealer contract or refund a dealer-held deposit.

    Kawasaki Financing and Payment Questions

    The financial company named on the retail installment contract or billing statement controls:

    • Monthly payments
    • Account access
    • Due-date changes
    • Late fees
    • Payoff quotes
    • Title release
    • Credit reporting
    • Hardship requests
    • Repossession

    Kawasaki and its dealers may advertise financing programs, but the lender services the completed credit account.

    Do not send payments to Kawasaki Customer Care or corporate headquarters.

    Kawasaki Engines Uses Separate Support

    The main Kawasaki Customer Care page focuses on motorcycles, ATVs, side-by-sides, electric balance bikes and Jet Ski watercraft.

    A Kawasaki engine installed in equipment such as a:

    • Lawn mower
    • Zero-turn mower
    • Generator
    • Pressure washer
    • Commercial landscaping machine

    may require assistance from:

    • The equipment manufacturer
    • The equipment retailer
    • An authorized Kawasaki Engines dealer
    • Kawasaki Engines USA

    Provide both the engine model and specification number and the model of the machine containing it.

    The machine manufacturer can be responsible for components surrounding the engine, including belts, wiring, fuel tanks, frames, controls and cutting equipment.

    Fake Kawasaki Customer Service Scams

    Be cautious when someone:

    • Advertises an unofficial Kawasaki support number
    • Requests payment before releasing a warranty part
    • Demands gift cards or cryptocurrency
    • Requests remote access to a computer or phone
    • Asks for a password or one-time verification code
    • Sends an unfamiliar recall or financing link
    • Promises guaranteed warranty approval for an advance fee
    • Requests complete payment-card or bank information

    Open Kawasaki.com directly or call 1-866-802-9381.

    Verify recall instructions and dealer information before transporting or surrendering a valuable vehicle or watercraft.

    How to Escalate a Kawasaki Complaint

    1. Obtain a written diagnosis or explanation from the dealer.
    2. Speak with the service manager or department manager.
    3. Ask for review by the dealer principal or general manager.
    4. Call Kawasaki Customer Care at 1-866-802-9381.
    5. Save the Kawasaki case number.
    6. Provide repair orders, photographs and maintenance records privately.
    7. Ask what information Kawasaki requested from the dealer.
    8. Follow up through the existing case.
    9. Ask for management review when the first response does not resolve the issue.
    10. Request a written warranty or recall decision.
    11. Use the applicable regulator or dispute process when a qualifying safety or legal issue remains.

    Written correspondence may be directed to:

    Kawasaki Motors Corp., U.S.A.
    P.O. Box 25252
    Santa Ana, CA 92799-5252

    Send copies rather than original titles, registrations, receipts or service records.

    A review submitted to CustomerServiceNumbers.com does not contact Kawasaki, create a warranty claim, order a part, schedule a recall or preserve a legal deadline.

    Kawasaki Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently displays three submissions and an overall rating of 3.0 out of 5 stars.

    One submission is a product-fitment question rather than a customer-service review and should be removed from the review total.

    The two actual reviews are older entries from 2015 and 2016.

    One reviewer described a Jet Ski engine failure, a repair lasting more than four months, repeated contacts and dissatisfaction with status communication.

    Another reviewer praised friendly assistance with a promotional voucher and described satisfaction with a previously purchased Ninja motorcycle.

    These older experiences do not establish Kawasaki’s current overall product quality or Customer Care performance.

    New reviews can help readers understand current experiences involving:

    • Kawasaki Customer Care
    • Authorized dealers
    • Warranty decisions
    • Repair delays
    • Parts backorders
    • Recall appointments
    • Protection Plus
    • Motorcycle, ATV and side-by-side service
    • Jet Ski repairs
    • Owner records and manuals

    Frequently Asked Questions About Kawasaki Customer Service

    What is the Kawasaki customer-service phone number?

    Call 1-866-802-9381.

    What are Kawasaki Customer Care hours?

    Kawasaki currently lists Monday through Friday from 7 a.m. to 4 p.m. Pacific Time, equivalent to 10 a.m. to 7 p.m. Eastern Time.

    Does Kawasaki have a customer-service email?

    Kawasaki does not currently publish a general consumer-support email. Use its official Owner Support contact form.

    How do I make a Kawasaki warranty claim?

    Schedule diagnosis with an authorized Kawasaki dealer. The dealer submits or processes the warranty request according to Kawasaki’s procedures.

    Does Kawasaki’s warranty cover labor?

    Kawasaki states that qualifying defects found during the applicable warranty period are remedied without charge for covered parts or labor at an authorized dealer.

    Can any Kawasaki dealer perform recall work?

    An authorized Kawasaki dealer can generally perform an applicable recall. Kawasaki may recommend the selling dealer when recall parts were allocated through that location.

    How do I check a Kawasaki recall?

    Enter the complete VIN or HIN through Kawasaki’s official recall page.

    What is the Kawasaki Protection Plus phone number?

    Call 1-800-357-8540 Monday through Friday from 7 a.m. to 4 p.m. Pacific Time.

    Does Kawasaki offer roadside assistance?

    Kawasaki’s official FAQ directs eligible ROK premium members to 1-877-765-2582 for 24-hour roadside assistance. Membership terms and eligibility control.

    What is the Kawasaki online-store support number?

    Call 1-877-412-7467 for eligible Kawasaki.com parts, apparel and accessory return authorization.

    Where is Kawasaki USA headquartered?

    Kawasaki Motors Corp., U.S.A. is headquartered at 26972 Burbank, Foothill Ranch, California 92610-2506.

    What is Kawasaki’s mailing address?

    Use Kawasaki Motors Corp., U.S.A., P.O. Box 25252, Santa Ana, California 92799-5252 for general written correspondence.

    Does the main Kawasaki number handle lawn-mower engines?

    Not always. Standalone engines and engines installed in lawn or industrial equipment may require Kawasaki Engines USA, the engine dealer or the equipment manufacturer.

    Related Powersports Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official phone numbers, warranty routes, recall resources, dealer-escalation guidance and customer reviews.

    We are not affiliated with Kawasaki Motors Corp., U.S.A., Kawasaki Motors, an authorized dealer, Kawasaki Engines, a lender, roadside provider, repair facility or government safety agency.

    Share Your Kawasaki Customer Service Experience

    Have you contacted Kawasaki about a motorcycle, ATV, side-by-side, Jet Ski watercraft, warranty denial, repair delay, recall, extended-service contract or dealer complaint? Leave a factual review below and explain the product, support route used, approximate response time and whether the issue was resolved.

    Comments are moderated. Do not include complete VINs or HINs, license numbers, titles, home addresses, current breakdown locations, case numbers, repair-order numbers, financing information, passwords, verification codes or private correspondence.

    Page Update Note

    This Kawasaki customer-service page was reviewed and updated on July 17, 2026. The update corrected Customer Care hours and the headquarters ZIP code, added the corporate and mailing addresses, Protection Plus and online-shopping numbers, recall and warranty routes, dealer-escalation guidance, safety resources, Kawasaki Engines distinctions and ROK premium roadside information.

    The review section was also corrected to identify one of the three published submissions as a product question rather than a genuine customer-service review.

    Last Updated: July 17, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with Kawasaki Motors Corp., U.S.A., Kawasaki Motors, an authorized dealer, Kawasaki Engines, a lender, roadside provider, repair facility or government agency. Kawasaki does not provide support through this website.

    Telephone numbers, hours, warranties, recall remedies, parts availability, service-contract terms, roadside benefits, return policies and dealer procedures can change. Review the exact owner’s manual, warranty booklet, service contract, repair order and official Kawasaki website for controlling information.

    This page cannot diagnose a product, authorize warranty coverage, dispatch roadside assistance, order a part, schedule a recall, approve reimbursement, cancel financing or determine a safety investigation.

  • Land Rover Customer Service, Phone Number, Complaints, and Reviews

    Land Rover customer service can assist with vehicle questions, authorized-retailer complaints, warranty repairs, recalls, Roadside Assistance, InControl, Certified Pre-Owned coverage, parts delays, and unresolved ownership concerns. Land Rover Financial Group separately handles eligible vehicle loans, leases, payments, payoff requests, titles, and lease-end questions.

    How to Contact Land Rover Customer Service

    Land Rover Customer Service Hours

    Land Rover’s current U.S. contact page does not publish one general operating schedule for every customer-service inquiry. Department and callback availability may vary.

    Land Rover Roadside Assistance is available 24 hours a day, seven days a week.

    Use the official online form for non-emergency questions and written follow-up. Do not rely on an online form when a vehicle is disabled, involved in an accident, or stopped in an unsafe location.

    Land Rover U.S. Address

    Jaguar Land Rover North America, LLC
    100 Jaguar Land Rover Way
    Mahwah, NJ 07495

    This is a corporate and correspondence location. It is not an authorized Land Rover Retailer, service department, repair facility, parts counter, towing destination, finance-payment address, vehicle-return facility, or guaranteed walk-in complaint office.

    Use the delivery address or submission procedure specified in the applicable warranty booklet, finance agreement, protection-plan contract, dispute instructions, recall notice, or legal document for payments, claims, formal notices, and time-sensitive correspondence.

    Which Land Rover Support Route Should You Use?

    • General vehicle or ownership question: Call 1-800-637-6837 or use the official contact form.
    • Breakdown, tow, flat tire, dead battery, lockout, fuel need, or accident: Call Roadside Assistance at 1-800-637-6837.
    • Retailer sales, trade-in, deposit, delivery, service, or repair complaint: Begin with the appropriate retailer manager.
    • Warranty disagreement or repeated repair: Begin with an authorized Land Rover Retailer and then open a national Land Rover case.
    • Recall or safety campaign: Check the VIN and schedule service with an authorized retailer.
    • Suspected vehicle safety defect: Contact Land Rover and consider reporting the issue to NHTSA.
    • InControl or Remote app problem: Use the official InControl support resources or contact Land Rover.
    • Stolen vehicle or theft alert: Contact police and follow the instructions displayed in the InControl app or website.
    • Loan, lease, payment, payoff, title, or lease-end question: Use Land Rover Financial Group or the lender identified on the account documents.
    • Certified Pre-Owned concern: Contact the selling or servicing authorized Land Rover Retailer with the certification documents.
    • Vehicle Service Protection claim: Contact the retailer or plan administrator before authorizing repairs when prior approval is required.
    • Potentially eligible unresolved warranty dispute: Contact BBB AUTO LINE after documenting retailer and Land Rover contacts.

    What to Have Ready Before Contacting Land Rover

    • Vehicle identification number, or VIN
    • Vehicle model, model year, trim, engine, and mileage
    • Purchase or lease date
    • Selling and servicing Land Rover Retailer
    • Repair-order and invoice numbers
    • Dates and mileage for each repair attempt
    • Diagnostic codes, warning messages, photographs, videos, or app screenshots
    • Warranty, recall, CPO, Roadside Assistance, or Vehicle Service Protection documents
    • Existing Land Rover customer-service or roadside case number
    • InControl account email and exact error message when applicable
    • Finance-account information when contacting the finance provider
    • A concise timeline of the issue
    • The specific resolution being requested

    Provide the complete VIN only through a secure official Land Rover, retailer, finance, insurer, roadside, arbitration, or government channel. Do not publish it in a public review.

    How to File a Land Rover Complaint

    Step 1: Contact the Department Closest to the Problem

    • Contact the sales manager for a purchase, trade-in, pricing, deposit, delivery, or advertising complaint.
    • Contact the finance manager for retailer-arranged financing, optional products, or sales-contract questions.
    • Contact the service manager for diagnosis, repairs, maintenance, recall, or warranty concerns.
    • Contact the parts manager for an incorrect, damaged, unavailable, or backordered part.
    • Contact the retailer general manager when the department manager cannot resolve the issue.

    Step 2: Open a Land Rover Customer-Service Case

    Call 1-800-637-6837 or submit the official contact form and ask that a formal case be opened.

    Provide:

    • The VIN and current mileage
    • The retailer’s complete name and location
    • Purchase, service, and repair dates
    • Repair orders, invoices, estimates, photographs, and warranty documents
    • A factual timeline of previous contacts
    • The resolution requested

    Record the case number, representative information, expected follow-up date, and documents requested.

    Step 3: Request Further Review

    If the initial response does not resolve the documented concern, ask whether the case can be reviewed by an appropriate supervisor, client-relations specialist, technical specialist, warranty team, regional representative, or retailer-support group.

    Ask for important warranty, reimbursement, goodwill, rental, repair, or parts decisions in writing whenever possible.

    Step 4: Review BBB AUTO LINE

    Land Rover is a national participant in BBB AUTO LINE for potentially eligible warranty and lemon-law disputes.

    Eligibility depends on the vehicle, warranty, issue, ownership, age, mileage, state, repair history, and filing requirements. Starting a claim does not guarantee repair, replacement, repurchase, reimbursement, arbitration, or another remedy.

    How to Complain About a Land Rover Retailer

    Authorized Land Rover Retailers generally handle:

    • New and used vehicle sales
    • Trade-ins, deposits, pricing, and delivery
    • Retailer financing paperwork
    • Vehicle diagnosis and repairs
    • Warranty submissions
    • Recall repairs
    • Parts orders
    • Loaner or rental arrangements
    • Certified Pre-Owned inspections and sales
    • Retailer-specific fees and communication

    For an unresolved retailer concern:

    1. Ask for the manager of the department involved.
    2. Request the retailer’s diagnosis, order status, or decision in writing.
    3. Keep every purchase document, repair order, estimate, invoice, advertisement, and message.
    4. Contact the retailer general manager if the department manager cannot resolve the concern.
    5. Contact Land Rover and request a national case number.
    6. Provide the retailer name, dates, mileage, supporting documents, and requested resolution.

    Land Rover may document a complaint, review warranty information, contact the retailer, or provide escalation support, but it may not directly control every decision made by an independently operated retailer.

    Land Rover New Vehicle Warranty

    Land Rover’s current general warranty information includes:

    • Manufacturer Warranty: Four years or 50,000 miles, whichever occurs first
    • Roadside Assistance: Four years or 50,000 miles during the new-vehicle warranty period
    • Plug-in hybrid traction battery: Eight years or 100,000 miles, whichever occurs first
    • Corrosion coverage: Six years without a mileage limit under Land Rover’s stated standard

    The warranty guide supplied with the vehicle controls. Coverage can vary by model year, vehicle, component, state, original in-service date, mileage, maintenance, ownership history, and country of sale.

    What a Land Rover Warranty May Not Cover

    • Routine maintenance
    • Normal wear
    • Tires covered by their manufacturer
    • Collision or environmental damage
    • Improper maintenance
    • Improper or unauthorized repairs
    • Vehicle abuse, misuse, racing, or overloading
    • Unauthorized modifications or tuning
    • Incorrect fuel or contaminated fluids
    • Damage caused by an outside influence
    • Repairs after the applicable coverage period

    Ask the retailer to identify the diagnosis and exact warranty provision supporting an approval or denial.

    Repeated Land Rover Repairs and Warranty Disputes

    When a vehicle problem continues after one or more repair attempts:

    1. Return to an authorized Land Rover Retailer when the vehicle can be operated safely.
    2. Make sure every symptom is recorded accurately on the repair order.
    3. Keep repair orders even when the retailer cannot reproduce the concern.
    4. Record the dates, mileage, warning messages, and days out of service.
    5. Save photographs, videos, diagnostic reports, and communications.
    6. Ask the service manager for the diagnosis and next repair plan.
    7. Open or update a Land Rover customer-service case.
    8. Ask whether a technical or regional review is available.
    9. Request the warranty decision in writing.
    10. Review BBB AUTO LINE and applicable state consumer remedies if the concern remains unresolved.

    Lemon-law and warranty-dispute requirements vary by state. CustomerServiceNumbers.com cannot determine whether a vehicle qualifies for replacement, repurchase, arbitration, reimbursement, damages, or another legal remedy.

    Land Rover Recall and Safety Help

    Use Land Rover’s official recall tool and enter the complete VIN.

    Check a Land Rover VIN for recalls.

    Recall repairs identified in an active safety recall are generally completed without charge through an authorized retailer.

    Problems Scheduling a Recall

    • Confirm that the VIN shows an open recall.
    • Ask whether the required part or software is available.
    • Ask whether another authorized Land Rover Retailer can complete the repair sooner.
    • Ask whether an interim safety instruction or do-not-drive notice applies.
    • Keep the recall notice and appointment records.
    • Open a Land Rover case if the delay remains unresolved.

    Reporting a Suspected Safety Defect

    Contact Land Rover and consider filing a report with the National Highway Traffic Safety Administration when a problem may affect vehicle safety.

    Stop driving and contact emergency or roadside services when the vehicle appears unsafe to operate.

    Land Rover Roadside Assistance

    Call 1-800-637-6837 for Land Rover Roadside Assistance.

    Roadside Assistance is available 24 hours a day, seven days a week for eligible vehicles.

    Depending on coverage and circumstances, services may include:

    • Emergency towing to the nearest authorized Land Rover Retailer
    • Flat-tire assistance
    • Battery jump-start assistance
    • Emergency fuel delivery
    • Vehicle lockout assistance
    • Trip-interruption expense benefits
    • Onward-travel arrangements
    • Hotel assistance in qualifying circumstances

    Roadside availability does not mean that every tire, replacement key, gallon of fuel, towing destination, storage charge, hotel, rental vehicle, repair, or other expense is included.

    Information to Have Ready for Roadside Assistance

    • Your name
    • A safe callback number
    • The complete VIN
    • Vehicle model, model year, color, and license plate
    • Exact location, direction of travel, exit, cross street, or landmark
    • A description of the problem
    • Whether the vehicle is in an unsafe location
    • Whether the vehicle has a usable spare tire
    • Whether it is a plug-in hybrid
    • The preferred authorized Land Rover Retailer

    What to Do If Roadside Assistance Does Not Arrive

    1. Call 1-800-637-6837 again.
    2. Provide the existing roadside case number.
    3. Ask whether the assigned provider accepted the request.
    4. Confirm the callback number and location supplied to the provider.
    5. Request the provider’s name and updated estimated arrival time.
    6. Ask for reassignment when the provider cannot respond.
    7. Tell the advisor again if the vehicle is in an unsafe location.
    8. Keep call times, messages, receipts, photographs, and towing records.

    Call police, highway patrol, or emergency services when the vehicle creates a traffic hazard or occupants cannot remain safely at the location.

    Land Rover Trip-Interruption Assistance

    A qualifying warranty-related disablement more than 50 miles from home may allow consideration of reasonable out-of-pocket expenses.

    Land Rover may also arrange onward travel or hotel accommodations in certain circumstances when the vehicle cannot be repaired promptly.

    Eligibility and payment are not automatic. Contact Roadside Assistance during the incident, obtain any required authorization, follow the instructions provided, and retain original itemized receipts and repair records.

    Can You Arrange Your Own Tow?

    Contact Land Rover Roadside Assistance before arranging a towing company whenever official dispatch is available. Self-arranged service does not guarantee reimbursement.

    If immediate circumstances require independent assistance:

    • Use a properly licensed and insured provider.
    • Confirm that the equipment is appropriate for the vehicle.
    • Obtain an original itemized receipt.
    • Keep proof of payment.
    • Record the pickup and destination locations.
    • Record the towing mileage.
    • Document why official dispatch could not be used.
    • Contact Land Rover promptly for current reimbursement instructions.

    Land Rover Approved Certified Pre-Owned Coverage

    A qualifying Land Rover Approved Certified Pre-Owned vehicle receives one of the following limited-warranty options:

    • One year with unlimited mileage
    • Two years or 100,000 miles, whichever occurs first

    The applicable CPO Limited Warranty and Roadside Assistance generally begin when the New Vehicle Limited Warranty expires.

    For certain vehicles sold as certified between 48 and 60 months from the original in-service date under the one-year/unlimited-mile option, coverage may begin from the reported certified-sale date.

    Before purchasing, confirm:

    • The certification and warranty option
    • The original in-service date
    • The current mileage
    • The exact warranty start and expiration dates
    • Covered components and exclusions
    • Maintenance requirements
    • Roadside Assistance eligibility
    • Transferability

    The certification certificate, warranty booklet, and purchase documents control.

    Land Rover Plug-In Hybrid Battery Coverage

    Land Rover currently identifies an eight-year/100,000-mile warranty for the traction battery in applicable plug-in hybrid vehicles.

    For a PHEV concern, document:

    • Displayed battery charge and electric range
    • Charging-station or home-charger information
    • Dashboard and InControl warnings
    • Recent charging history
    • Software-update status
    • Outside temperature and operating conditions
    • Retailer diagnostic results

    Contact emergency services when a high-voltage vehicle is involved in a fire, severe collision, flooding, visible battery damage, smoke, or another immediate hazard.

    Land Rover Vehicle Service Protection

    Land Rover Vehicle Service Protection is an optional service agreement rather than the original factory warranty.

    Current benefits may include:

    • Eligible mechanical-repair coverage
    • Land Rover parts and qualified service
    • Nationwide service at participating Land Rover or authorized Jaguar Land Rover retailers
    • 24-hour Roadside Assistance
    • Towing reimbursement to the nearest authorized retailer
    • Rental reimbursement of up to $100 per day for up to four days
    • Potential transferability
    • Cancellation subject to contract terms and possible fees

    Coverage, term, mileage, deductible, prior authorization, covered components, exclusions, state requirements, transfer, cancellation, and claim procedures are controlled by the signed agreement.

    Contact the retailer or plan administrator before authorizing repairs when prior approval is required.

    Land Rover InControl Support

    Land Rover InControl features can vary by model, equipment, powertrain, account, cellular connectivity, trial period, and subscription.

    Depending on eligibility, InControl may provide:

    • Remote vehicle information
    • Remote climate functions
    • Remote locking and unlocking
    • Optimized Land Rover Assistance calls
    • SOS Emergency Calls
    • Vehicle security alerts
    • InControl Secure theft assistance
    • Navigation and connected services
    • Journey information

    An Optimized Land Rover Assistance call can transmit the vehicle’s location to the assistance team. The button does not independently provide free breakdown coverage after the underlying Roadside Assistance entitlement expires, and charges may apply.

    InControl Troubleshooting

    Before contacting support, record:

    • The account email
    • The VIN
    • The vehicle model and model year
    • The app and mobile operating-system versions
    • The exact error message
    • The feature that is unavailable
    • Whether the vehicle was recently purchased, sold, or transferred
    • Whether the trial or subscription appears active

    Do not publish account passwords, PINs, verification codes, theft-alert information, or precise vehicle-location data in a public review.

    InControl Transport Mode and Service Mode

    Enable Transport Mode before the vehicle is transported on a trailer, train, or tow when required. Enable Service Mode before leaving the vehicle for service when required.

    These modes temporarily reduce certain theft alerts. Follow the app instructions and contact the Tracking Call Centre when the mode must remain active longer than the standard period.

    Land Rover Theft Alerts

    If an automatic theft alert appears:

    1. Contact police when the vehicle appears to have been stolen.
    2. Follow the instructions displayed in the InControl Remote app or website.
    3. Contact the Tracking Call Centre shown in the alert.
    4. Provide the police-report information requested.
    5. Allow the tracking team and law enforcement to coordinate available vehicle information.

    InControl website and app functions may be disabled during an active theft case. Do not attempt to locate or recover a stolen vehicle personally.

    Land Rover Financial Group

    Land Rover Financial Group provides Land Rover-branded financing and leasing through JPMorgan Chase Bank, N.A.

    Use the official finance account for:

    • Loan and lease payments
    • Automatic payments
    • Online account access
    • Statements and payment history
    • Payoff quotes
    • Titles and lien releases
    • Lease extensions
    • Lease maturity and vehicle return
    • Excess mileage or wear questions

    Visit Land Rover Financial Group.

    Use the telephone number and instructions shown in the finance agreement, monthly statement, online account, payoff quote, or lease-end notice for account-specific matters.

    Finance Support Versus Vehicle Customer Service

    Land Rover customer service generally does not control finance balances, payment posting, credit reporting, payoff amounts, title release, or lease-end billing.

    Land Rover Financial Group generally does not decide vehicle warranty claims, retailer service complaints, recalls, Roadside Assistance cases, or mechanical diagnoses.

    Land Rover Parts and Repair Delays

    For an unavailable part or delayed repair:

    1. Ask the retailer for the exact part name and part number.
    2. Ask whether the part has been ordered.
    3. Ask whether it is nationally backordered or unavailable only at that retailer.
    4. Ask whether another authorized Land Rover or Jaguar Land Rover Retailer has inventory.
    5. Request an updated estimated arrival date without treating it as guaranteed.
    6. Ask whether the vehicle is safe to drive.
    7. Ask whether warranty transportation or another assistance program applies.
    8. Keep every repair order and communication.
    9. Open a Land Rover customer-service case when the delay remains unresolved.

    Land Rover may document and review a delay, but parts production, international shipping, distribution, retailer scheduling, diagnosis, and warranty authorization may involve separate organizations.

    Land Rover Accident and Collision Support

    A collision concern can involve emergency services, police, the automobile insurer, a towing provider, collision facility, retailer, and Land Rover.

    After an accident:

    1. Call emergency services when anyone is injured or the scene is unsafe.
    2. Follow police instructions.
    3. Contact the automobile insurer.
    4. Call Land Rover Roadside Assistance when the vehicle needs towing.
    5. Photograph the vehicles and scene when safe.
    6. Keep the police-report, towing, storage, repair, and insurance records.
    7. Ask whether an authorized Jaguar Land Rover collision facility is available.

    Do not assume that the New Vehicle Limited Warranty or Roadside Assistance pays for collision repairs, insurance deductibles, impound charges, storage, rental transportation, property damage, or every accident-related tow.

    Land Rover Customer Service Scam Warning

    Fraudsters may impersonate Land Rover, JLR, an authorized retailer, Land Rover Financial Group, InControl, a warranty administrator, recall team, or Roadside Assistance provider.

    • Verify telephone numbers through LandRoverUSA.com or official vehicle and account documents.
    • Do not provide passwords or one-time verification codes to an unsolicited caller.
    • Do not pay using gift cards or cryptocurrency.
    • Do not give an unsolicited caller remote access to a telephone or computer.
    • Verify unexpected warranty, recall, finance, refund, title, theft, and towing messages.
    • Confirm an assigned towing provider through the official Land Rover roadside case.
    • Do not publish the complete VIN or precise vehicle location.

    Land Rover Company, Parent, and Leadership Information

    Land Rover vehicles are associated with JLR’s Range Rover, Defender, and Discovery brands. U.S. customer and retailer operations are handled through Jaguar Land Rover North America, LLC.

    • U.S. organization: Jaguar Land Rover North America, LLC
    • Global company: Jaguar Land Rover Automotive PLC, commonly branded as JLR
    • Parent relationship: JLR is part of Tata Motors
    • JLR Chief Executive Officer: PB Balaji

    U.S. office:
    Jaguar Land Rover North America, LLC
    100 Jaguar Land Rover Way
    Mahwah, NJ 07495

    JLR registered office:
    Abbey Road
    Whitley, Coventry
    CV3 4LF
    United Kingdom

    The Mahwah and Whitley offices are not authorized Land Rover Retailers, repair facilities, parts counters, towing yards, finance-payment locations, vehicle-return centers, or guaranteed walk-in complaint offices.

    For additional headquarters and corporate information, see the exact Land Rover corporate office and headquarters page.

    Land Rover Customer Service Frequently Asked Questions

    What is the Land Rover customer-service phone number?

    Call Land Rover at 1-800-637-6837.

    What are Land Rover customer-service hours?

    Land Rover’s current U.S. contact page does not publish one general schedule for every customer-service inquiry. Roadside Assistance is available 24 hours a day, seven days a week.

    Does Land Rover have a customer-service email address?

    Land Rover directs ordinary customer-service inquiries to its official online form rather than publishing one universal customer-service email address.

    How do I file a complaint with Land Rover?

    Begin with the appropriate authorized-retailer manager when the issue is retailer-controlled. If the matter remains unresolved, call 1-800-637-6837 or use the official contact form and request a case number.

    How do I complain about a Land Rover Retailer?

    Contact the sales manager, service manager, parts manager, finance manager, or general manager. Keep all documents and provide the retailer name, dates, mileage, and requested resolution when escalating to Land Rover.

    What is the Land Rover Roadside Assistance number?

    Call 1-800-637-6837. Roadside Assistance is available 24 hours a day.

    How long is Land Rover’s new-vehicle warranty?

    The general Manufacturer Warranty lasts four years or 50,000 miles, whichever occurs first.

    How long is Land Rover Roadside Assistance included?

    Roadside Assistance is generally included throughout the four-year/50,000-mile new-vehicle warranty period.

    Where will Land Rover tow my vehicle?

    Eligible emergency towing generally transports the vehicle to the nearest authorized Land Rover Retailer.

    Does Land Rover cover trip-interruption expenses?

    A qualifying warranty-related disablement more than 50 miles from home may allow consideration of reasonable expenses. Authorization, documentation, and financial limits apply.

    What is the Land Rover plug-in hybrid battery warranty?

    Land Rover currently identifies eight years or 100,000 miles of traction-battery coverage for applicable plug-in hybrid vehicles.

    What is Land Rover Certified Pre-Owned warranty coverage?

    A qualifying Land Rover Approved vehicle receives either one year with unlimited mileage or two years/100,000 miles, depending on the applicable certification option and documents.

    Does Land Rover CPO coverage include Roadside Assistance?

    Yes. Roadside Assistance continues during the applicable Land Rover Approved Certified Pre-Owned warranty period.

    What is Land Rover Vehicle Service Protection?

    It is an optional service agreement that may provide eligible repair coverage, Roadside Assistance, towing reimbursement, and rental benefits according to its signed terms.

    How do I get help with InControl?

    Use Land Rover’s official InControl support pages, account, contact form, or an authorized retailer. Have the VIN, account email, app version, and exact error message ready.

    What should I do after an InControl theft alert?

    Contact police when appropriate and follow the instructions shown in the InControl app or website to reach the Tracking Call Centre. Do not attempt to recover the vehicle personally.

    Who handles Land Rover financing?

    Land Rover Financial Group provides branded loans and leases through JPMorgan Chase Bank, N.A. Use the finance account details shown in the contract or statement.

    Does Land Rover participate in BBB AUTO LINE?

    Yes. Land Rover is a national participant, but eligibility depends on the vehicle, warranty concern, mileage, age, ownership, state, repair history, and other program rules.

    Where is Land Rover’s U.S. office?

    Jaguar Land Rover North America, LLC is located at 100 Jaguar Land Rover Way, Mahwah, New Jersey 07495.

    Who owns Land Rover?

    Land Rover vehicles are part of JLR’s portfolio. JLR is part of Tata Motors.

    Who is JLR’s CEO?

    PB Balaji is Chief Executive Officer of JLR.

    Land Rover Customer Reviews and Complaints

    CustomerServiceNumbers.com currently displays no published Land Rover customer reviews. The displayed 0/5 means that no ratings have been submitted; it is not a zero-star customer verdict.

    Future reviews may describe a genuine firsthand experience involving:

    • A Defender, Discovery, Discovery Sport, Range Rover, Range Rover Sport, Velar, or Evoque
    • A vehicle purchase, lease, deposit, or trade-in
    • Retailer sales or financing representations
    • Vehicle diagnosis or repairs
    • Warranty coverage
    • Repeated repair attempts
    • Certified Pre-Owned coverage
    • Parts delays
    • Recall scheduling
    • Roadside Assistance
    • InControl or the Remote app
    • Land Rover Financial Group
    • Vehicle Service Protection
    • PHEV battery or charging support
    • Complaint escalation

    A future submission represents that reviewer’s individual experience and should not automatically be treated as a company-wide pattern affecting every vehicle, retailer, employee, warranty claim, repair, roadside request, connected service, or finance account.

    Related Land Rover, JLR, and Luxury Automotive Customer-Service Pages

    Privacy Warning Before Posting a Land Rover Review

    Do not publish a complete VIN, Land Rover case number, repair-order number, Roadside Assistance case number, InControl credentials, theft-alert or Tracking Call Centre information, precise current vehicle location, license-plate number, Land Rover Financial Group account number, loan or lease number, payoff quote, title document, payment-card information, driver’s-license details, home address, private telephone number, email address, insurance documents, police-report information, medical information, account password, PIN, or verification code.

    Do not post the full names of nonpublic retailer, towing, finance, repair, or customer-service employees. Reviews should describe genuine firsthand experiences and may be moderated for personal information, threats, profanity, spam, impersonation, discriminatory content, unsupported accusations, duplicate submissions, or unrelated material.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. We review official Land Rover contact, retailer, warranty, Roadside Assistance, recall, InControl, finance, Certified Pre-Owned, corporate, and dispute-resolution resources together with the customer reviews visibly published on this website.

    Telephone numbers, support availability, warranty terms, Roadside Assistance, CPO coverage, InControl services, finance procedures, protection-plan benefits, dispute eligibility, leadership, and company information can change. Verify important instructions through Land Rover, the applicable authorized retailer, vehicle documents, InControl account, finance provider, insurer, BBB AUTO LINE, or government agency.

    Share Your Land Rover Experience

    Have you contacted Land Rover about a vehicle purchase, retailer, repair, warranty claim, repeated problem, recall, parts delay, Roadside Assistance request, InControl issue, Certified Pre-Owned coverage, Vehicle Service Protection, finance account, PHEV battery, or unresolved complaint?

    Share the general location, approximate date, vehicle model and year, issue, support route used, response received, and whether the concern was resolved. Do not include private vehicle, account, payment, identification, exact-location, theft, police, insurance, or contact information.

    Page Update Note

    This Land Rover customer-service page was researched and updated on July 30, 2026. The update verified the primary customer-service and Roadside Assistance number, corrected the Mahwah ZIP code, removed unverified support hours, and added current warranty, Roadside Assistance, Certified Pre-Owned, InControl, finance, Vehicle Service Protection, recall, dispute-resolution, corporate, leadership, related-link, and customer-review information.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with Land Rover, Jaguar Land Rover North America, LLC, Jaguar Land Rover Automotive PLC, JLR, Tata Motors, Land Rover Financial Group, JPMorgan Chase Bank, N.A., Land Rover InControl, BBB AUTO LINE, any authorized Land Rover Retailer, roadside contractor, towing company, lender, insurer, repair facility, government agency, or employee.

    This website cannot access a Land Rover or finance account, approve a repair, determine warranty or Certified Pre-Owned coverage, open a Land Rover case, dispatch Roadside Assistance, locate a vehicle, complete a recall, issue reimbursement, change an InControl subscription, release a title, approve a Vehicle Service Protection claim, decide a dispute, or submit a complaint on a customer’s behalf.

    Contact details, warranties, Roadside Assistance, CPO terms, InControl features, finance procedures, protection-plan benefits, dispute eligibility, leadership, and company relationships may change. Verify current information through the appropriate official source before acting.

  • Mercedes-Benz USA Customer Service Phone Number & Complaints

    Mercedes-Benz USA owners and shoppers often contact customer service for warranty questions, recall notices, Roadside Assistance, dealer complaints, repair concerns, Mercedes-Benz Financial Services, lease or finance questions, app and connected-car issues, parts availability, vehicle manuals, Lemon Law concerns, and corporate escalation.

    For most service, repair, warranty, sales, or dealer-related concerns, start with the authorized Mercedes-Benz dealer involved. For unresolved Mercedes-Benz complaints, national Customer Care, Roadside Assistance, Mercedes-Benz Financial Services, recall support, or the Customer Assistance Office may be the better route.

    Verified Mercedes-Benz USA Customer Service Contact Information

    Phone number note: The main Mercedes-Benz USA phone number for Customer Care, Roadside Assistance, app support, and many owner questions is 1-800-367-6372. For finance or lease accounts, use Mercedes-Benz Financial Services at 1-800-654-6222.

    Choose the Correct Mercedes-Benz Support Route

    For Dealer Sales, Service, or Repair Complaints

    Start with the authorized Mercedes-Benz dealer if your issue involves a recent purchase, repair, service appointment, parts order, warranty diagnosis, loaner vehicle, sales paperwork, or dealership employee complaint. Ask for the service manager, general manager, or dealer principal before escalating to Mercedes-Benz USA Customer Care.

    For Mercedes-Benz Customer Care

    Call 1-800-367-6372 for general Mercedes-Benz customer service, ownership questions, warranty concerns, vehicle account help, connected services, app support, radio code help, and national escalation after dealer contact.

    For Roadside Assistance

    Call 1-800-367-6372, press the in-vehicle assistance button if equipped, or use the Mercedes-Benz app for Roadside Assistance. Roadside support may ask for your name, VIN, vehicle year, model, color, phone number, disabled vehicle location, and a description of the problem.

    For Recalls and Safety Campaigns

    Use the Mercedes-Benz recall lookup tool with your 17-digit VIN. For Takata airbag recall questions, call 1-877-496-3691. Recall repairs are typically handled through authorized Mercedes-Benz dealers.

    For Mercedes-Benz Financial Services

    Call 1-800-654-6222 for finance, lease, payment, payoff, title, end-of-lease, account login, autopay, and billing questions. Do not post finance account numbers, payoff quotes, loan documents, credit information, or payment details in public reviews.

    For Warranty or Lemon Law Concerns

    For warranty concerns, repeated repair problems, or Lemon Law questions, contact Mercedes-Benz Customer Care at 1-800-367-6372. Mercedes-Benz also lists CA_Retention_Mailbox@mbusa.com for warranty or Lemon Law concerns. Lemon Law rules vary by state, so consider speaking with a qualified consumer-law professional if you need legal guidance.

    For the Mercedes-Benz App or Connected Car Services

    Use the Mercedes-Benz app help resources or call Customer Care for setup, login, remote features, connected services, vehicle pairing, location features, and account access. Remove private vehicle, location, and account data before sharing screenshots.

    What to Have Ready Before Contacting Mercedes-Benz USA

    • Vehicle Identification Number, shared only through official support channels
    • Vehicle year, model, trim, and mileage
    • Dealer name, city, and state
    • Repair order, estimate, invoice, or warranty paperwork
    • Date of purchase, service visit, recall appointment, or breakdown
    • Mercedes-Benz Financial Services account details, if the issue is finance-related
    • Recall notice, campaign number, or NHTSA recall information if available
    • Mercedes-Benz app account email or connected-car issue details
    • Photos, videos, or diagnostic reports, if relevant and safe to share privately
    • A short timeline of what happened and the resolution requested

    Common Reasons Customers Contact Mercedes-Benz Customer Service

    • Warranty repair questions or denied warranty coverage
    • Dealer service complaints or unresolved repair issues
    • Recall notices, Takata airbag repairs, or safety campaign scheduling
    • Roadside Assistance, towing, flat tire, battery, lockout, or breakdown help
    • Mercedes-Benz Financial Services payments, lease, payoff, or title questions
    • Mercedes-Benz app, connected-car, or remote feature problems
    • Parts delays, backordered components, or repair timeline concerns
    • Sales paperwork, delivery experience, or new-vehicle concerns
    • Certified Pre-Owned warranty or vehicle-history questions
    • Lemon Law, repeated repair, or buyback-related concerns

    Mercedes-Benz Dealer Complaint Tips

    Many Mercedes-Benz complaints begin at the dealer level because authorized dealerships handle sales, inspections, service appointments, diagnostics, parts orders, warranty repair, recall repair, and customer communication. Before escalating to Mercedes-Benz USA, ask the dealer for the diagnosis, repair order, service manager response, and any warranty decision in writing.

    • Ask whether the issue is covered by factory warranty, Certified Pre-Owned warranty, extended coverage, goodwill, or customer pay.
    • Request a written explanation if warranty coverage is denied.
    • Keep repair orders for repeat problems, noises, warning lights, or safety concerns.
    • Ask for a case number when escalating to Mercedes-Benz Customer Care.
    • For finance or lease disputes, separate dealer paperwork issues from Mercedes-Benz Financial Services account issues.

    Mercedes-Benz Recalls, Warranty, and Roadside Help

    Use the official Mercedes-Benz recall lookup tool for current recall information by VIN. If your vehicle is affected by a recall, schedule repair through an authorized Mercedes-Benz dealer. For roadside issues, Mercedes-Benz Roadside Assistance can help with towing, flat tires, battery jump-starts, lockouts, fuel delivery, and other eligible assistance depending on the situation and coverage.

    If a vehicle problem affects safety, drivability, braking, steering, airbags, battery system, charging, or repeated warning lights, do not rely on public reviews for diagnosis. Contact a Mercedes-Benz dealer, roadside support, or a qualified repair professional.

    Mercedes-Benz Financial Services, Payments, and Lease Help

    Mercedes-Benz Financial Services handles lease and finance account questions separately from general vehicle Customer Care. Use MBFS for payments, payoff quotes, title questions, end-of-lease steps, account login, autopay, insurance products, statements, and lease-return questions.

    For payment disputes, keep your account number private and save payment confirmations, bank records, lease documents, and written MBFS messages. Do not post credit, loan, payoff, title, or payment information publicly.

    Scam, Vehicle, and Privacy Warning

    Be careful with fake Mercedes-Benz recall notices, fake roadside assistance calls, fake warranty-extension letters, fake finance payment links, phishing messages, counterfeit parts sellers, and unofficial customer service numbers. Scammers may use vehicle, recall, or finance language to collect VINs, payment details, account logins, or personal information.

    • Use MBUSA.com, MBFS.com, the Mercedes-Benz app, your authorized dealer, or the official phone numbers above.
    • Do not post VINs, license plate numbers, driver’s license images, finance account numbers, loan or lease documents, insurance cards, title documents, repair orders, full receipts, payoff quotes, home addresses, phone numbers, emails, or payment details in public reviews.
    • Do not share verification codes, Mercedes-Benz app login details, connected-car location data, or finance account passwords with anyone who contacts you unexpectedly.
    • If you see an unfamiliar Mercedes-Benz or MBFS charge, contact Mercedes-Benz Financial Services and your payment card issuer or bank.

    How to Escalate a Mercedes-Benz USA Complaint

    1. Start with the dealer: Ask for the service manager, sales manager, finance manager, or general manager depending on the issue.
    2. Document everything: Save repair orders, purchase documents, emails, text messages, call dates, case numbers, and photos.
    3. Call Mercedes-Benz Customer Care: Use 1-800-367-6372 for national Mercedes-Benz customer service and owner support.
    4. Use the correct specialized route: Use MBFS for finance/lease issues, Roadside Assistance for disabled vehicles, the recall tool for recalls, and the Takata hotline for Takata airbag recall questions.
    5. Ask for a case number: Request written follow-up and ask what documentation is needed for review.
    6. Consider formal options when appropriate: For repeated warranty repair problems, Lemon Law concerns, or legal-adjacent disputes, review your state’s process and consider qualified legal advice.

    What to Expect When Contacting Mercedes-Benz USA

    Mercedes-Benz USA may ask for your VIN, model, mileage, dealer name, repair history, account information, recall notice, case number, or written description of the issue. Some complaints are routed back to the dealer because dealers handle diagnostics, parts, service appointments, and local sales documents. Finance and lease account questions are usually handled by Mercedes-Benz Financial Services rather than general Customer Care.

    Mercedes-Benz USA Customer Service FAQ

    What is the Mercedes-Benz USA customer service phone number?

    The Mercedes-Benz USA customer service phone number is 1-800-367-6372, also shown as 1-800-FOR-MERCEDES.

    What are Mercedes-Benz Customer Care hours?

    Mercedes-Benz USA lists Customer Care hours as Monday-Friday, 9 AM-9 PM ET.

    What is the Mercedes-Benz Roadside Assistance phone number?

    The Mercedes-Benz Roadside Assistance phone number in the U.S. is 1-800-367-6372. Roadside Assistance is available 24 hours a day, 7 days a week.

    How do I contact Mercedes-Benz Financial Services?

    Call Mercedes-Benz Financial Services at 1-800-654-6222 for finance, lease, payment, payoff, title, and account questions.

    How do I report a Mercedes-Benz dealer complaint?

    Start with the dealership manager or general manager. If the issue is unresolved, call Mercedes-Benz Customer Care at 1-800-367-6372 and provide the dealer name, VIN, repair order, purchase documents, and a clear timeline.

    How do I check Mercedes-Benz recalls?

    Use the official Mercedes-Benz recall lookup tool with your 17-digit VIN. For Takata airbag recall questions, call 1-877-496-3691.

    Where is Mercedes-Benz USA corporate office?

    Mercedes-Benz USA lists its Main Office / Customer Assistance Office at 1 Mercedes-Benz Dr., Sandy Springs, GA 30328.

    Is CustomerServiceNumbers.com affiliated with Mercedes-Benz USA?

    No. CustomerServiceNumbers.com is independent and is not affiliated with Mercedes-Benz USA, LLC, Mercedes-Benz Group AG, Mercedes-Benz Financial Services, Mercedes-Benz Vans, AMG, Maybach, or any authorized Mercedes-Benz dealer.

    Mercedes-Benz USA Customer Service Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently does not have enough live Mercedes-Benz USA reviews on this page to summarize reliable CSN-specific customer sentiment. The live review section shows 0 out of 5 stars based on 0 reviews.

    If Mercedes-Benz USA reviews are added later, this section can be updated to summarize real CSN review themes such as dealer complaints, warranty claims, repair delays, Roadside Assistance, recalls, Mercedes-Benz Financial Services, lease returns, app support, connected-car issues, or corporate customer service response.

    Related Customer Service Resources

    Page Update Note

    Page updated on June 29, 2026. This update refreshed Mercedes-Benz USA customer service phone details, Roadside Assistance, recall support, Mercedes-Benz Financial Services routing, corporate address, dealer complaint escalation, Lemon Law/warranty guidance, privacy warnings, related resources, and CSN review handling.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and not affiliated with Mercedes-Benz USA. The goal of this page is to help consumers find the right support route, compare service experiences, and share reviews without exposing private vehicle, warranty, dealer, finance, account, location, or payment information.

    Share Your Experience with Mercedes-Benz USA

    If you contacted Mercedes-Benz customer service, called the Mercedes-Benz USA phone number, worked with Roadside Assistance, had a dealer complaint, filed a warranty concern, dealt with Mercedes-Benz Financial Services, checked a recall, used the Mercedes-Benz app, or escalated a Mercedes-Benz complaint, you can share your experience below. Please describe what happened, which support route you used, and whether the issue was resolved.

    Privacy reminder: Do not include VINs, license plate numbers, driver’s license images, finance or lease account numbers, payoff quotes, repair orders, title documents, insurance cards, full receipts, home addresses, phone numbers, emails, payment details, Mercedes-Benz app screenshots, connected-car location data, or legal documents in public reviews.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is an independent consumer information and review website. This page is not affiliated with, endorsed by, or operated by Mercedes-Benz USA, LLC, Mercedes-Benz Group AG, Mercedes-Benz Financial Services, Mercedes-Benz Vans, AMG, Maybach, or any authorized Mercedes-Benz dealer. Contact details are provided for informational purposes and may change. This page is not legal, financial, repair, warranty, insurance, or safety advice. Always verify vehicle, recall, warranty, finance, lease, roadside, app, safety, privacy, and account information through official Mercedes-Benz, MBFS, dealer, government, or qualified professional channels.