Harley-Davidson Customer Service – Complaints And Reviews

I was going to order 2 Harleys for me in my wife not now thank you Harley for moving to a another country

I have a 05 sportster 1200 custom Lehman trike that has been to Battlefield Harley in Gettysburg since I bought it. All the extra they have installed. They replaced the starter/run switch and installed a new battery [ old one they installed 3 yrs ago] Since then I got only 30 min run time before it blows master fuse. it has been in shop twice and they said they found problem , [ bad fuse –60.00 plus hundred for tow.spent 2 wks because of 4th of July, found pinched wire replace fuse 80,00. ] I got it back and now I can’t 5 min. had it towed to back and now they don’t know when they can get to it because it is bike week Yes I know it is bike week. I will still be here after the visitors leave. and since you “fixed it” twice maybe you should give it attention now

Harley-Davidson, Carson City Harley Davidson offers a three wheeler safety class. I signed up for it. Called two days prior to check regarding the class vs weather. They stated the class was still on usually the class is not cancelled due to weather. I did explain I was 5 hours away. On my way I was 20 minutes away from Carson City and received a phone call stating the class is cancelled due to weather. I knew there were to be thunderstorms Friday but the class Friday was inside a room since it was 6:00pm to 10:pm. I questioned the cancellation and Carson City Harley Davidson stated well there are only two people signed up and if I wanted a private class it would be $500.00. Okay it was not due to the weather it was due to poor attendance. I feel this was wrong. After simmering down I did contact Carson City Harley Davidson and the person I spoke with didn’t even know the class was cancelled. The person I spoke to stated this would be passed along and someone will contact me. No one has. Did credit me but that is not the point. 5 hours away, loaded motorhome with trailer, reservations very costly to me the crediting of the class was the least amount. This is wrong. There was no mention on class attendance. Could of stated something when I called two days prior.

Harley-Davidson, I have a 2009 Sportster 1200c. I wanted to change my handle bars to 8″ risers. I ordered the bars then went to the Harley shop (Valley Harley-Davidson in Bethlehem WV 26003 ) to get some advice. I was told that I needed to buy a cable extended cables, All four. I said ok and ordered them and when they came in I picked them up and started to install them. After I got all my other cables off I found out my new ones didn’t fit. I discovered that they had orded the kit for 12″ risers. I then found out that I didn’t have to change anything. I had damaged the old ones and couldn’t use them. I ordered all new stock cables, over 200.00. When I put them on the clutch cable wouldn’t tighten. It leaked oil bad. I took it back and they ordered another one. It didn’t fit ether. I took it back and they ordered another. So I did some research and found a 2008 modle 1200c and tried its CCable. It fit. Then I tried a 2010 1200c CCable and it was to small. I took this info over to the dealership to help them solve the problem. I was told Toney was in the back eating and that he was told I was there and that he would be out in about 5 min. Twenty min later I was still waiting. Then I saw Toney in the back messing with a computer.Another 20 min later I was still waiting. Rember I was there to help them. I have spent 1000’s of $ there and thought that that I deservered better than that. I have been a Harley rider for 50yrs. I’am retired from US military ( USMC ), I have 3 University Degrees,One in Mechanical Engineering,Business admin and MBA. I’m not a a real demanding person anymore but I do except a minimum level of respect. I will not be dealing with any Harley Davidson dealerships in the future. I won’t give up my bike, HD admin is not worth it.

Harley-Davidson, Hi I just bought a 2015 Street Glide Special with the 6.5 Boom Box Infotainment it has a talk button on it I pushed it and I can’t communicate with it what do you have to do to communicate with it? I bought a Bluetooth headset and it still doesn’;t work.