Harley-Davidson customer service can help with vehicle concerns, ownership records, recalls, online orders, H.O.G. membership and complaint escalation. Motorcycle diagnosis, repairs and most factory-warranty inspections begin with an authorized Harley-Davidson dealership, while financing, insurance and credit-card accounts use separate support departments.
Harley-Davidson Customer Service Phone Numbers
- Harley-Davidson Customer Care in the U.S.: 1-800-258-2464
- Customer Care outside the U.S.: 1-414-343-4056
- Motor Company Customer Care hours: Monday-Friday, 8 a.m.-7 p.m. CT
- Online-store order assistance: 1-800-258-2464
- Online-order telephone hours: Monday-Friday, 8 a.m.-7 p.m. CT; Saturday, 8:30 a.m.-5 p.m. CT
- Online-order email form: Submit an online-store request
- Authorized dealer locator: Find a Harley-Davidson dealer
- Harley-Davidson Financial Services: 1-888-691-4337
- Harley-Davidson Cycle Insurance: 1-800-462-0406
- H-D Visa customer service: 1-800-699-2281
- H.O.G. Member Relations: 1-800-258-2464
- H.O.G. Member Relations hours: Monday-Friday, 8:30 a.m.-5 p.m. CT
- H.O.G. Deluxe Roadside Assistance: 1-888-443-5896, available 24/7
- Corporate address: Harley-Davidson, Inc., 3700 West Juneau Avenue, Milwaukee, WI 53208
- Customer Support Center mailing address: Harley-Davidson Motor Company, Attention: Customer Support Center, P.O. Box 653, Milwaukee, WI 53201
- Official website: Harley-Davidson.com
Do not mail a motorcycle, defective component, apparel return or warranty product to the Milwaukee corporate or Customer Support Center address without written instructions.
Which Harley-Davidson Department Should You Contact?
- Motorcycle diagnosis or repair: Contact an authorized Harley-Davidson dealer.
- Factory-warranty inspection: Begin with an authorized dealer.
- Unresolved dealer or vehicle concern: Contact Harley-Davidson Customer Care after the dealer has inspected the motorcycle.
- Online apparel, parts or accessory order: Use Harley-Davidson Online Store support.
- Purchase made directly from a dealer: Contact that dealership first.
- Loan payment, payoff or title question: Contact Harley-Davidson Financial Services.
- Motorcycle insurance: Contact Harley-Davidson Cycle Insurance.
- H-D Visa billing or account issue: Contact the card issuer through the number on the card or statement.
- H.O.G. membership: Contact H.O.G. Member Relations.
- Eligible H.O.G. roadside service: Call the dedicated roadside-assistance number.
- Safety recall: Check the VIN and schedule the remedy with an authorized dealer.
Authorized Dealer Versus Harley-Davidson Motor Company
An authorized Harley-Davidson dealership is normally the first point of contact for a motorcycle concern because its technicians can inspect the motorcycle, retrieve diagnostic information, review service history and determine whether factory technical or warranty assistance should be requested.
Contact the dealership for:
- Diagnosis and repair estimates
- Routine maintenance
- Factory-warranty inspection
- Installed parts and accessories
- Service appointments
- Parts availability
- Dealer sales agreements
- Trade-ins and dealer deposits
- Rider-course scheduling
- Dealer-specific return policies
Contact Harley-Davidson Customer Care when:
- The dealer has inspected the motorcycle but the concern remains unresolved.
- You need help documenting a repeated warranty concern.
- There is disagreement about whether factory review was requested.
- You received a recall, ownership-transfer or safety notice.
- You need to escalate a product concern involving more than one dealer.
Customer Care cannot diagnose a motorcycle by telephone or guarantee that a repair will qualify under warranty before the dealer completes an inspection.
Information to Have Before Contacting Harley-Davidson
- Motorcycle year, model and trim
- Last eight digits of the VIN when initially discussing the concern
- Purchase date and selling dealer
- Current mileage
- Warranty or Extended Service Plan information
- Repair-order numbers
- Dates and mileage for each repair visit
- Dealer name and location
- Error messages, warning lights or diagnostic codes
- Photographs or video when safe and relevant
- Parts that have already been replaced
- Previous Harley-Davidson case number
- A concise explanation of the requested resolution
Do not publicly post a full VIN, loan number, insurance claim number, driver’s-license image, home address, payment information, password or verification code.
Motorcycle Warranty Help
Harley-Davidson’s authorized-service materials describe factory-backed two-year motorcycle warranty coverage administered through its dealer network. The written warranty delivered with the exact motorcycle controls the coverage, exclusions, start date and required procedures.
A warranty review may require:
- The motorcycle and VIN
- Proof of purchase
- Current mileage
- Maintenance records
- Inspection by an authorized dealer
- Diagnostic findings
- Photos, measurements or failed components
- Factory authorization before a covered repair
Warranty coverage may not apply to normal wear, maintenance, collision damage, misuse, improper installation, unauthorized modifications or failures unrelated to a manufacturing defect. Ask the dealer to identify the exact written warranty provision supporting any denial.
How to Escalate a Warranty Dispute
- Ask the service advisor to document the reported symptom exactly.
- Keep a complete copy of the repair order.
- Ask what tests were performed and what fault was found.
- Ask whether the dealer submitted the issue to Harley-Davidson for technical or warranty review.
- Request the service manager if the explanation is incomplete.
- Contact the dealership’s general manager or owner when necessary.
- Call Harley-Davidson Customer Care at 1-800-258-2464.
- Provide every repair date, mileage and repair-order number.
- Request a Harley-Davidson case number.
- Ask for the final warranty decision and reason in writing.
Do not authorize expensive non-warranty work until you understand the diagnosis, estimate and effect on any pending factory claim.
Repeated Motorcycle Repair Problems
For a motorcycle that has returned to a dealer several times for the same concern, create a repair timeline containing:
- Date delivered to the dealer
- Mileage at each visit
- Complaint written on the repair order
- Diagnosis
- Parts replaced
- Amount charged
- Date returned to the owner
- How soon the problem returned
- Whether the motorcycle was unavailable for use
Ask the dealer to avoid vague descriptions such as “customer states noise.” The repair order should identify when the issue occurs, operating conditions, warning lights and any safety effect.
Unsafe Motorcycle or Active Riding Hazard
Stop riding and arrange safe transportation when a condition may affect:
- Brakes
- Steering
- Throttle control
- Fuel containment
- Wheels or tires
- Structural components
- Electrical wiring that is overheating or smoking
- Unexpected stalling in traffic
- Loss of critical lighting
Do not continue riding merely to reproduce a dangerous condition for a dealer. Contact roadside assistance, a towing provider or an authorized dealer.
Check a Harley-Davidson Safety Recall
Harley-Davidson provides an official VIN recall search. The VIN is stamped on the steering head and appears on a label on the right front down tube.
Contact an authorized dealer to confirm remedy availability and schedule the work. Recall repairs address the condition described in the campaign; they do not automatically cover unrelated maintenance or damage.
Report a Motorcycle Safety Problem
Owners can submit a vehicle-safety complaint to the National Highway Traffic Safety Administration when a potentially dangerous defect is not resolved or may affect other motorcycles.
Include the VIN, mileage, incident date, warning signs, repair history and whether a crash, fire, injury or loss of control occurred. Do not exaggerate or speculate about a cause that has not been diagnosed.
Parts Delays and Backordered Components
Ask the dealer:
- Whether the part order was submitted
- The exact part number
- Whether the part is backordered
- The current estimated availability date
- Whether an updated or superseding part exists
- Whether another authorized dealer has stock
- Whether the motorcycle is safe to operate while waiting
- Whether warranty transportation or other benefits apply
Customer Care may document a prolonged parts concern, but the dealership normally controls the local repair appointment, labor scheduling and release of the motorcycle.
Genuine Parts and Custom Coverage
Harley-Davidson’s Custom Coverage program can extend warranty treatment for qualifying new Genuine Harley-Davidson Parts and Accessories when the motorcycle is still under its manufacturer warranty, the products are installed by an authorized dealer and the dealer electronically registers them to the motorcycle.
Keep the installation invoice and confirm that the dealer registered the covered accessories.
Harley-Davidson Extended Service and Protection Plans
Extended Service Plans and optional protection products are separate from the motorcycle’s factory warranty. Coverage, exclusions, deductibles, cancellation terms and reimbursement benefits depend on the contract purchased.
Before filing or cancelling a plan, identify:
- Plan administrator
- Contract number
- Coverage dates
- Deductible
- Covered components
- Dealer authorization requirements
- Transfer or cancellation terms
- Whether cancellation refunds are prorated
- Whether an outstanding motorcycle loan affects the refund destination
A protection-plan refund may be sent to the lender rather than directly to the owner when the plan was financed with the motorcycle.
Online Store Order Assistance
The Harley-Davidson Online Store support form is for orders placed through Harley-Davidson.com. It is not intended for purchases made directly from an independently operated dealership.
Harley-Davidson Online Return Policy
Qualifying Online Store merchandise can generally be returned within 45 days of the shipping date.
Returned merchandise must generally:
- Be in original condition
- Include original packaging
- Include tags, instructions, hardware and accessories
- Be free from scratches, soil and installation damage
- Not be marked final sale
A leather jacket must be boxed in a way that prevents damage. Returns from different orders require separate online return requests and separate packages.
Dealer-Pickup Return Rules
- Ready for pickup in one to two days: The item came from dealer stock and must be returned to that dealer under its policy.
- Ready for pickup in five to seven days: The item was shipped to the dealer and can generally use Harley-Davidson’s online return process.
- Shipped to the home: The order can generally be returned online.
Review the order details before taking merchandise to an unrelated dealership.
Wrong Item or Online Exchange Request
If Harley-Davidson sent the wrong product, call
1-800-258-2464. Online exchanges are not generally offered as a direct swap. Support can help return the incorrect item and place a new order.
Keep:
- Order number
- Shipping label
- Packing slip
- Product and packaging
- Photographs showing the wrong item
Online Return or Refund Is Delayed
Harley-Davidson states that a mailed return may take two to three weeks to process. After processing, the credit generally posts within one to three business days, although a card statement can take up to two billing cycles to display it.
- Confirm that the return reached the destination.
- Save the carrier tracking and receipt.
- Check for a return-processing email.
- Review the original payment method.
- Contact Online Store support with the order and tracking numbers.
- Ask for the refund amount and processing date.
Gift returns are normally refunded to the original purchaser’s original payment method.
Harley-Davidson Financial Services
- HDFS customer service: 1-888-691-4337
- Account website: MyHDFS account access
- Mail payments: Harley-Davidson Credit Corp., Dept. 15129, Palatine, IL 60055-5129
- Overnight payments: Harley-Davidson Credit Corp., Dept. 15129, 5503 N. Cumberland Avenue, Chicago, IL 60656
- Other inquiries: Harley-Davidson Financial Services, Inc., Attention: Rider Services, P.O. Box 22048, Carson City, NV 89721-2048
Contact HDFS for:
- Payments and payment posting
- Payoff quotes
- Autopay
- Due-date questions
- Late fees
- Account access
- Title and lien questions
- Insurance-loss processing
- Financial hardship options
Obtain a current payoff quote before sending a final payment. A regular account balance may not include interest, fees or amounts required through the actual payoff date.
Payment or Payoff Has Not Posted
- Confirm that the payment left the bank account.
- Review the account number used.
- Keep the confirmation or cancelled-check image.
- Verify whether the payment was sent to the standard or overnight address.
- Call HDFS before sending a duplicate payment.
- Request a payment trace or payoff review.
Do not post loan documents or account numbers in a public review.
Harley-Davidson Cycle Insurance
Insurance support is separate from motorcycle warranty support. Contact the insurer for policy, premium, claim, deductible, accident and coverage questions. Contact the dealer or Motor Company for factory defects and warranty matters.
H-D Visa Card Support
The card issuer handles:
- Payments
- Interest and late fees
- Credit limits
- Lost or stolen cards
- Unauthorized card transactions
- Billing disputes
- Reward-account questions
Harley Owners Group Support
- H.O.G. Member Relations: 1-800-258-2464
- Hours: Monday-Friday, 8:30 a.m.-5 p.m. CT
- Mail: National H.O.G. Office, P.O. Box 453, Milwaukee, WI 53201
- Deluxe Roadside Assistance: 1-888-443-5896, 24/7
Member Relations can help with membership renewal, replacement cards, membership packages and account questions. Roadside benefits depend on the current membership level and coverage terms.
Harley-Davidson Scam and Impersonation Warnings
- Use Harley-Davidson.com and the telephone numbers published on official company pages.
- Do not trust a support number solely because it appears in a sponsored search result.
- Do not provide a full VIN, loan number or card number through social media.
- Do not share passwords or one-time verification codes.
- Do not allow an unknown support representative to control a phone or computer remotely.
- A warranty repair or loan adjustment should not require gift cards or cryptocurrency.
- Verify recall notices through the VIN lookup and an authorized dealer.
- Confirm that a payment website is MyHDFS before entering financial information.
- A review submitted here does not open a warranty case, schedule a repair or stop a loan payment.
How to Escalate a Harley-Davidson Complaint
- Identify whether the issue involves the dealership, Motor Company, Online Store, HDFS, insurance, H.O.G. or the H-D Visa card.
- Contact the department responsible for the transaction or service.
- For motorcycle concerns, obtain a written diagnosis from an authorized dealer.
- Ask the dealership’s service manager or general manager to review the issue.
- Call Harley-Davidson Customer Care at 1-800-258-2464.
- Provide repair orders, dates, mileage and the requested resolution.
- Ask for a Motor Company case number.
- Request a written warranty or complaint decision when appropriate.
- Use NHTSA for a potentially dangerous vehicle defect.
- Contact the relevant financial regulator for an unresolved loan, insurance or credit-card matter when appropriate.
Harley-Davidson Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently shows a Harley-Davidson rating of 2.7 out of 5 based on 16 reviews.
Five reviews are displayed before the page’s Load More control. Those visible reviews were submitted between 2015 and 2018 and discuss difficulty reaching Customer Care, CB-radio performance, repeated dealer repairs, a rider-course cancellation and a concern about production location.
These are individual historical experiences. Some concern a particular dealership, course or older motorcycle and should not be treated as proof of current companywide service or product trends.
New reviews can help readers understand current experiences involving authorized dealers, warranties, repeated repairs, recalls, parts availability, online orders, HDFS, insurance, H.O.G. and Motor Company escalation.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize contact numbers, dealer and corporate distinctions, warranty guidance, recall information, financial-service contacts and reader reviews.
We are not owned by Harley-Davidson, Harley-Davidson Motor Company, Harley-Davidson Financial Services, Eaglemark Savings Bank, H.O.G., any authorized dealership, insurer, card issuer or government agency.
Share Your Harley-Davidson Customer Service Experience
Have you contacted a Harley-Davidson dealer or the Motor Company about a motorcycle, warranty, repeat repair, recall, part, online order, finance account, insurance policy or H.O.G. membership? Leave a factual review below and explain which department you contacted, how long assistance took and whether the issue was resolved.
Comments are moderated. Do not include full VINs, loan or insurance account numbers, license-plate numbers, complete addresses, payment information, passwords, verification codes, private telephone numbers, personal email addresses or names and contact information belonging to individual employees.
Last Updated: July 13, 2026
Customer Service Information Disclaimer
CustomerServiceNumbers.com is not affiliated with Harley-Davidson, Harley-Davidson Motor Company, Harley-Davidson Financial Services, Eaglemark Savings Bank, H.O.G., any dealership, insurer, card issuer or government agency. Harley-Davidson does not provide customer support through this website.
Telephone numbers, hours, warranty terms, dealer policies, recall remedies, return periods, finance procedures, insurance coverage and membership benefits can change. Review the current motorcycle warranty, repair order, service contract, retail order, finance agreement, insurance policy and official Harley-Davidson website.
This page cannot diagnose or repair a motorcycle, approve warranty coverage, order a recall remedy, schedule dealer service, issue a refund, change a loan, dispatch roadside assistance, process an insurance claim or resolve an immediate riding emergency.
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