Reach Jeep Customer Service – Reviews And Complaints

Jeep, I love my 2012 Jeep Wrangler.. But when the heater core went out they wouldn’t help me out at all. Considering it was bad from the time of purchase, I just didn’t know it, until antifreeze leaked all over my floor, and the smell was so bad I couldn’;t stand it. They said they couldn’t do anything to help me with the $1135 that it cost to fix it… That’s $890 in labor, and that’s all I wanted back… It took 10 hours to fix…. No sympathy from their service person, no concern…. Just sorry, have a nice day…. I will not buy another Jeep again after this experience. They don’t care for their customers at all. I needed help because the $1100 I used for the heater core was set aside for new tires… Guess I will drive on bad tires, until I can save up enough again.

I bought a 06 Grand Cherokee at a Jeep dealer last December. It has been back at their shop 6 times for repairs and 3 times for stalling out when I turned right 2 days ago I was turning right onto the highway and stalled I was almost hit by a truck trying to restart I will be going to file a lemon lawsuit this time unless the Jeep dealer replaces with a different Jeep there is no excuse for this after 6 times I could have been killed this last time.

I ordered a Jeep Cherokee in mid-March with a delivery date in 6 weeks. It has now been nearly 3 months and the vehicle is still in the “Final Inspection” stage which it has been in for 6 weeks now! This is my first new car purchase as I am 22 and I haven’t even received the car yet, but I feel that it will be my last Jeep! No one can tell me why it is taking so long and the dealer can’t find one with the same options anywhere. They offered to upgrade me, but not at the same price!!! What is that, bait and switch? If this is their idea of customer service I am sorry that I went with Jeep. The way I see it is I will probably buy at least 5 new cars in my lifetime and based on how this is being handled, I don’t see any customer loyalty coming from me…

I suspect no one at Jeep reads these comments but I will feel better after a little rant. First off, we are loyal Jeep owners and currently have an 06′ Liberty Diesel and an ’03 GC Overland. I have been anxiously waiting to see the new Cherokee and yesterday went to buy a Limited as a replacement for the Liberty. What a disappointment the seats are so uncomfortable without the shoulder support of previous models and the storage area is too small for our golf clubs. So, OK, it’s a bit small so I will step up to a GC Limited. Since I had an ’06 GC Limited I figured this would be an improved model. Wrong, same seats, and even in the Grand it wouldn’t take our golf clubs. I even parked my ’03 Overland next to it and compared features and the ’03 was superior in many ways. The moral of the story, I can’t buy a new Jeep and don’t want a “normal” vehicle so I’m really screwed. I think the next stop will be a Mercedes (had those before and like them OK) but still feel depressed that I may be out of the Jeep family when my last two become serviceable.

I have an ’05 Jeep Liberty. I bought it brand new. It now has 350,000 miles on it. I LOVE this vehicle!!!