Jeep Customer Service


How To Contact Jeep Customer Service

Jeep is the legendary US maker of 4×4 suvs and trucks. Jeep is now part of the Chrysler Group.



13 Responses

  1. We are a Jeep family. My daughter purchased a Jeep Grand Cherokee In October 2015. I have a Jeep Wrangler 2010 and bought it new. We both went to the same dealership. My beef is–why does the dealership have a “PARTS” department when they never have any parts? Every single time the Wrangler needs a part, no matter what part it is-they never, ever have the part. Parts always have to be ordered. So again I ask-whyt is there a “PARTS” department with employees being paid-when there are virtually no parts?? I need a horn [pad in order for the car to pass inspection. I called to see if the part came in yet, I was told no, it is on back order. I was also told I am not the only person waiting for the same exact part. Now, it is a holiday weekend and I am stuck without a vehicle because they do NOT have the part!! That annoys me beyond belief!! I have a family to feed as well as medical problems and I am here with NO vehicle to use. Do they care? NO! Something needs to be done about these issues with their ‘PARTS DEPARTMENT’!!!! I was thinking on buying another Jeep, but after all of these problems with their “PARTS”- I will be buying another brand vehicle who keeps their parts department stocked with PARTS- not just employees sitting around on the internet doing their shopping.!!!! There are so many other makes of SUV’S that I can purchase and not have the aggravation with parts–see ya round Jeep!!

  2. I own a 2004 Grand Cherokee that I have had several electrical problems over the years that I have had the car.

    Most recently while driving the car the alarm went off. I had to pull over turn off the engine, and restart it again in

    order to shut-off the alarm. Today I took the car to the local dealership here in Las Vegas, to have the matter fixed.

    Upon inspection I was advised that the PDC Assembly needed to be replaced. This part is no longer available!

    I left the dealership without the problem fixed! So where do we go from here? Need your help!

    We are concerned about the number electrical issues we have had to deal with. Wondering when the next problem

    will again come about!

  3. Recently my wife and I both picked up new 2014 jeeps mine is the grand cherokee limited so far things are perfect knock on wood and hers is the cherokee limited. She is very disappointed with this vehicle. So far she had to have the transmission relearned to memory so it will shift properly because it is a 9 speedand there has been problems. She is not convinced it is still the way it should be . The brake peddle makes a loud clicking sound when it is released that is annoying her and the steering wheel makes a rubbing / friction noise when turned to the left or right . We have owned many vehicles over the past 40 years and never had this many problems in a new vehicle. My wife travels 25 to 30 thousand miles a year and is spending a lot of time in this vehicle and is very unhappy at this point . Has anyone out there been having any of these problems?

  4. i bought a 06 grand cherokee at a jeep dealer last dec. it has been back at there shop 6 times for repairs 3 times for stalling out when i turn right 2 days ago i was turning right on to a us highway and stalled i was almost hit by a truck trying to restart i will be going to fill lemon law suit this time unless the jeep dealer replaces with a different jeep there is no excuse for this after 6 times i could have been killed this last time.

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