Jeep Customer Service – Complaints And Reviews

I bought a 06 Grand Cherokee at a Jeep dealer last December. It has been back at their shop 6 times for repairs and 3 times for stalling out when I turned right 2 days ago I was turning right onto the highway and stalled I was almost hit by a truck trying to restart I will be going to file a lemon lawsuit this time unless the Jeep dealer replaces with a different Jeep there is no excuse for this after 6 times I could have been killed this last time.

I ordered a Jeep Cherokee in mid-March with a delivery date in 6 weeks. It has now been nearly 3 months and the vehicle is still in the “Final Inspection” stage which it has been in for 6 weeks now! This is my first new car purchase as I am 22 and I haven’t even received the car yet, but I feel that it will be my last Jeep! No one can tell me why it is taking so long and the dealer can’t find one with the same options anywhere. They offered to upgrade me, but not at the same price!!! What is that, bait and switch? If this is their idea of customer service I am sorry that I went with Jeep. The way I see it is I will probably buy at least 5 new cars in my lifetime and based on how this is being handled, I don’t see any customer loyalty coming from me…

I suspect no one at Jeep reads these comments but I will feel better after a little rant. First off, we are loyal Jeep owners and currently have an 06′ Liberty Diesel and an ’03 GC Overland. I have been anxiously waiting to see the new Cherokee and yesterday went to buy a Limited as a replacement for the Liberty. What a disappointment the seats are so uncomfortable without the shoulder support of previous models and the storage area is too small for our golf clubs. So, OK, it’s a bit small so I will step up to a GC Limited. Since I had an ’06 GC Limited I figured this would be an improved model. Wrong, same seats, and even in the Grand it wouldn’t take our golf clubs. I even parked my ’03 Overland next to it and compared features and the ’03 was superior in many ways. The moral of the story, I can’t buy a new Jeep and don’t want a “normal” vehicle so I’m really screwed. I think the next stop will be a Mercedes (had those before and like them OK) but still feel depressed that I may be out of the Jeep family when my last two become serviceable.

I have an ’05 Jeep Liberty. I bought it brand new. It now has 350,000 miles on it. I LOVE this vehicle!!!

Does anyone with Jeep or Chrysler read these comments? I have had a Jeep Commander for just over a year. It is a 2007 year model. The beginning of April, while on vacation we had to get our transmission replaced (There are only 80,000 miles on this car). Well, ever since we have had a strong vibration and when I phoned the dealership in our hometown, that in itself is a nightmare. They have just chased rabbits instead of looking at what they have been told to look at. I would think that the dealership here would talk to the dealership where I had the transmission replaced. How on earth do the motor mounts get cracked and a transmission mount get cracked and how do I have a vacuum leak and the dealership who replaced my transmission not see this??? Now, since the dealership in my hometown only wants to chase rabbits do you think they would call the other dealership? No, they won’t and I will more than likely have to pay more money out on this issue. Boy, I wish I would have researched Jeeps before I ever bought one. I will never buy another Jeep or any auto with Jeep, Chrysler, and what ever other cars that fall under this category. The customer service, etc. at our local dealership really stinks as well. Never again!!!! I only hope someone from corporate reads this and contacts me. I also plan to write letters to the managers, etc. of both dealerships that I have dealt with.

To whom it may concern

I have been told by your SIt (1855-778-8326) case 24772209. That I will have to wait for 6 weeks to get a right rear quarter 68078792AD?

Are you kidding? My family owns two Jeeps the second has become a nightmare. It appears that you are at the mercy of your suppliers and so are your customers. It appears you have no leverage with these people to get a part. You sell millions of Jeeps and can’t get the parts, I would hope this is.

Not your long-term business plan. Take a look hope you find it equally disappointing. Thank You for Your Consideration.

Dear Jeep I am highly scraped off I had my Jeep in the service center in December with a transmission temp light warning. they told me they could not find anything wrong with it. it cost me almost $400.00 in football tickets since I could not get to the game. Yesterday I spent the better part of two hours at various times sitting at the side of the interstate. I called Gillie Hyde where I bought the Jeep and they would not ever offer to tow it in they said I had to get it in the best way I could before 5 to get it looked at. Since this is the second time this has happened I feel that the dealership is not trying to get it fixed. It is still under warranty. I wonder if they are just jacking me around because I am a woman I need a dependable vehicle to get back and forth to work. I would just like to get the money bank on the Jeep since they can not or will not fix it. I do not expect to see this commit because it will probably not be approved.

Recently my wife and I both picked up new 2014 Jeeps Mine is the Grand Cherokee Limited so far things are perfect knock-on wood and hers is the Cherokee Limited. She is very disappointed with this vehicle. So far she had to have the transmission relearned to memory so it will shift properly because it is a 9-speed and there have been problems. She is not convinced it is still the way it should be. The brake peddle makes a loud clicking sound when it is released that is annoying her and the steering wheel makes a rubbing/friction noise when turned to the left or right. We have owned many vehicles over the past 40 years and never had this many problems with a new vehicle. My wife travels 25 to 30 thousand miles a year and is spending a lot of time in this vehicle and is very unhappy at this point Has anyone out there been having any of these problems?