Reach Stellantis Customer Service – Reviews And Complaints

Stellantis, I have a general concern about my 1993 Jeep Grand Cherokee. I have completely restored this vehicle to a near new condition. It ha s close to 200,000 miles and it still runs great. My Issue is I can not fix the Washer Sensor. The center information counsel works and the bleep noise works and the blinking light works and it is annoying. I contacted the local Jeep dealer Swantys (Bull Head City Az) and stated the Jeep is old. Yes, I realize it is not a new Jeep. But, it is still a Chrysler product. I have searched at junk yards but no matching reservoir and sensor matching mine are ever found. I have soaked the sensor in CLR and cleaned the foam and electric pins but still no good. I have tried Jeep Forum but they are just talk. Jeep over stock.com no help. The Question is why can it not just be disconnected?Swantys service writer told me it was connected to the control module ok.. will the Jeep stop running? He didn’t know…….Can you shed any light on this problem. Thank you.

Stellantis, If I could leave negative twenty stars I would, Chrysler doesn’t even deserve one star. I purchased a 2006 Jeep Commander and from day one have had nothing but problems with it. The problems are what every Jeep customer seems to be having. 1. The exhaust manifold bolts shear off leaving the customer with a $1500 to $1800 fix and it is not just one side that does it both do it; in my case they did it exactly one year apart. Not to mention the transmission blowing up. I have had my vehicle into the dealership 15 times and they say they fix it and right back it goes. This last time I was lead on by a case manager at Chrysler. You are told to call Chrysler and they will start a case and promise you that they will help you in any way they can; which includes a rental car. I took my Commander in again for the exhaust leak and the blower motor which is another thing that should have been a recall on chryslers dime as should be the exhaust. Anyway bring in the car on Tuesday, the dealership as well as chrysler tells me they will get on it right away. I wait to hear from the stealership as well as the case rep at Chrysler for two days while I rented the cheapest vehicle (Chrysler says they are going to cover it). I don’t hear from anyone, so I call both the dealership and my so called case manger and left two messages for both. Now on the third day I still hear nothing form either one, so I call in the morning and in the afternoon. Surprise neither one calls me back, now I have the rental still adding up money. On the 4th day I call and finally get a hold of the case manager and she tells me she is waiting to hear back from the dealership and what the problem is and tries to reassure me that they are going to cover everything. finally the dealership and Chrysler get together and figure out what it happening. So the case manager calls me back and informs me that the car is out of warranty and that I have to pay for the repairs and the rental. Great so something that is a major defect in the vehicle is my fault and I have to pay to have it fixed as well as I get stuck with the rental. Thanks Chrysler for really messing up my time and money just before Christmas. Long story short….yes this is just this weeks problem, I could tell you the whole 15 times I took the Commander back and forth and all the BS that went along with that. My advice is stay away from any and all Chrysler products. Chrysler does not back their product at all. Once they have your money and you are locked into one of their terrible vehicles and you are upside down in payments. Terrible.

I HAVE WORKED FOR A CHRYSLER DEALERSHIP FOR 43 YEARS AND IN ALL THOSE YEARS I HAVE BOUGHT NUMEROUS NEW AND USED CHRYSLER PRODUCTS. I BOUGHT A 2004 DURANGO AND IT NOW HAS 88,000 LILES ON IT. I AM VERY DISPLEASED WITH PAINT PEELING FOR THE PAST 3 YEARS AND I AM CONSIDERING TRADING FOR A DIFFERENT BRAND OF CAR,

2005 dodge durano..the “svc4wd” light comes on and 4 wheel drive engages itself while im driving. ill hit the unlock button on my key getting into the car and the motor that engages the 4wd starts running. ive seen web sites where other durangos have the same problem but when i call the dealers ship they say they need to search for the problem which could cost thousands. wtf…they dont have a clue. only have 75 thousand miles on it and i cant drive it. guess its another good reason to buy a ford.

I recently purchased a 2003 Chrysler Sebring conv., that has 35,000 miles. I took it to Delray Chrysler in Florida for a complete going over for $833, not quoted price at time of drop off. Okay, I am new in town and don’t know about shop supplies and disposal rules here. But work I paid for was not done, such as tire rotation and balance. Now those are the things I could see, if they weren’t how can I trust that the hidden thing have been done? The Aid conditioner wasn’t and isn’t cool. I was told well it’s old, bull. My mother has a 1990 Toyota with ice cold air conditioner. I returned and the wheel balance and rotation was done and the cabin filter changed, The air works better not great. Next the door handle breaks and I am quoted $193.00 out the door, at check out it’s $222.20. Explanation shop supplies and disposal, what happened to “out the door”. Oh, that will be me as to not going back and I will find an honest mechanic here in Boynton Beach Florida. That is what you get for being new in town.