Lucid Customer Service: Phone Number, Service and Support

Eric Strand

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Before purchasing or owning a Lucid electric vehicle, it is helpful to know which support channel handles sales, delivery, service appointments, roadside emergencies, warranty concerns, financing, accessories, and complaints. Lucid produces the Lucid Air electric sedan and Lucid Gravity SUV and provides customer care through its telephone support team, service centers, mobile service program, online form, and Lucid Mobile app.

How to Contact Lucid Customer Service

Lucid customers can use the following support information:

The corporate-office telephone number is intended for corporate and investor-related matters. Routine vehicle, sales, delivery, warranty, and service concerns should be directed to Lucid Customer Care, the customer’s Sales Specialist, or the appropriate Lucid Service Center.

Which Lucid Support Option Should You Use?

Vehicle Sales and Demo Drives

Prospective customers can use the United States sales number at 1-844-367-7787 for questions about Lucid Air or Lucid Gravity vehicles, available inventory, orders, delivery, current offers, trade-ins, and demo drives.

Customers who are already working with a Lucid Sales Specialist should normally begin with that representative. Keep copies of order agreements, configuration details, payment receipts, trade-in documents, delivery estimates, and written communications.

Vehicle prices, incentives, financing programs, delivery dates, and inventory can change. Review the final purchase or lease agreement rather than relying on a previous advertisement or verbal estimate.

Customer Care and General Ownership Questions

Lucid Customer Care handles general owner support, warranty questions, charging concerns, software issues, mobile-app assistance, service coordination, and unresolved concerns involving a Studio or Service Center.

Customers can use:

Include the vehicle identification number, current mileage, service location, appointment number, relevant dates, warning messages, photographs, invoices, and a description of the requested resolution when applicable.

Service Appointments

Lucid Air and Lucid Gravity owners can schedule eligible service appointments through the Lucid Mobile app. The self-scheduling process allows an owner to select a preferred Service Center, describe the concern, choose an available drop-off time, and receive appointment updates.

Owners can also find a nearby Service Center through Lucid’s location directory. Local locations may provide different combinations of:

  • Routine maintenance
  • Warranty diagnosis and repairs
  • Software and electrical-system support
  • Tire and wheel service
  • Collision-repair coordination
  • Mobile service

Lucid Mobile Service can perform certain procedures at a customer’s home or workplace. Availability depends on the customer’s location, vehicle condition, required equipment, and type of repair. Some concerns require transportation to a Lucid Service Center.

Roadside Assistance

For an inoperable Lucid vehicle, use the roadside-assistance number at 1-888-995-8243. Be prepared to provide:

  • The vehicle identification number
  • The vehicle’s precise location
  • A description of the problem or warning message
  • A safe callback number
  • Information about nearby traffic or safety hazards

Roadside assistance is a separate Lucid program and is not itself part of the New Vehicle Limited Warranty. Eligibility and covered services depend on the vehicle, ownership documents, roadside-assistance terms, and applicable Owner’s Manual.

For a collision, injury, fire, dangerous roadway position, or other immediate emergency, move to a safe location when possible and notify emergency services before handling routine vehicle-support arrangements.

Lucid Vehicle Warranty Information

Warranty terms depend on the model year, vehicle, country, purchase documents, mileage, maintenance history, and type of concern. Lucid’s model-year 2026 New Vehicle Limited Warranty lists the following principal coverage periods:

  • Basic Vehicle: Four years or 50,000 miles, whichever occurs first
  • Powertrain: Eight years or 100,000 miles, whichever occurs first
  • High-Voltage Battery: Eight years or 100,000 miles, including 70% minimum capacity retention under the warranty’s terms
  • Corrosion Perforation: Ten years with unlimited mileage
  • Body and Paint: Four years with unlimited mileage
  • Supplemental Restraint System: Five years or 60,000 miles, whichever occurs first

These figures are summaries rather than substitutes for the complete warranty document. Exclusions, owner responsibilities, regional restrictions, commercial-use limitations, required software updates, maintenance obligations, and other conditions may apply.

Lucid’s warranty can generally provide remaining coverage to a subsequent owner while the vehicle is within the applicable coverage period. The new owner may be required to provide proof of the ownership transfer.

To request warranty service, notify Lucid during the applicable coverage period and schedule an inspection with a Lucid Service Center. Have the VIN, mileage, service history, photographs, warning messages, and a detailed explanation of the concern available.

Lucid Care Scheduled Maintenance

Lucid states that Lucid Care Scheduled Maintenance is included at no additional cost for the first two years or 24,000 miles, whichever occurs first, for eligible new Lucid vehicles purchased or leased beginning April 1, 2026.

Eligibility, included procedures, scheduling, geographic availability, and exclusions are governed by the program terms. Owners should confirm that a requested procedure is included before authorizing work.

Certified pre-owned Lucid vehicles may include the remainder of the original factory warranty and an additional 12-month or 12,000-mile limited warranty with roadside assistance. Review the individual certified pre-owned purchase documents for the exact coverage.

Lucid Financial Services Support

Lucid Financial Services handles vehicle-loan and lease-account matters separately from Lucid’s general Customer Care team.

These channels can assist with payments, account information, payoff requests, lease questions, title-release information, address changes, and other funded-account concerns.

Lucid states that payments cannot currently be made through the Lucid Mobile app. Borrowers and lessees should use the servicing portal or payment instructions associated with their account.

Financing and lease accounts may be originated, serviced, or assigned through Lucid Group USA, Inc., Lucid Financial Services, Bank of America, or another financial institution, depending on the transaction and location. Customers should use the creditor or servicer identified on their agreement and billing statement.

Lucid Lease-End Assistance

Customers approaching the end of a Lucid lease should review their lease agreement and begin planning in advance. Depending on the agreement, options may include returning the vehicle, obtaining another Lucid, or purchasing the current vehicle where permitted.

Before returning a leased vehicle:

  • Review the mileage allowance and excess-wear guidelines.
  • Schedule any required inspection.
  • Complete needed maintenance or repairs.
  • Retain service and repair receipts.
  • Gather every key, key card, charging item, manual, and accessory supplied with the vehicle.
  • Confirm the return location and appointment.
  • Follow state instructions regarding registration and license plates.

Lease-return inspections or related services may be completed by an independent inspection provider. Questions about the final bill should be directed to the financial-services company identified on the lease statement.

Lucid Accessories and Online Store Support

Questions about apparel, merchandise, charging products, or vehicle accessories purchased from the Lucid online store should be directed to the store-support team rather than a local vehicle-sales representative.

Lucid’s online-store policy states that qualifying accessories and merchandise may be returned or exchanged within 60 days of receipt. Items generally must be unused, accompanied by a receipt, and returned with their original tags and packaging.

Opened but unused products may be subject to a 15% restocking fee. Return-shipping costs may be deducted from the credit unless the return involves a qualifying product defect or warranty concern. Lucid states that return processing can take approximately three to seven business days after the item has been shipped back.

These store-return rules apply to eligible merchandise and accessories. They do not establish a return or cancellation policy for Lucid vehicles, reservation payments, leases, financing agreements, or other vehicle transactions.

Lucid Vehicle Recalls

Lucid provides an online recall-lookup tool where owners can enter a VIN to check for active safety recalls. Recall repairs are generally performed through an authorized Lucid Service Center.

Owners who receive a recall notice should follow its instructions and schedule the required work promptly. Keep the recall notice and service documentation with the vehicle’s records.

A general software update, service campaign, customer-satisfaction program, warranty repair, and government-mandated safety recall are not necessarily the same. Customer Care or a Lucid Service Center can explain which program applies to a particular VIN.

How to File a Lucid Customer Service Complaint

Customers with a service, delivery, warranty, billing, or vehicle concern can use the following escalation process:

  1. Document the concern. Save photographs, videos, warning messages, service orders, invoices, emails, account statements, and delivery documents.
  2. Begin with the assigned representative. This may be a Sales Specialist, Delivery Advisor, Service Advisor, store representative, or financial-services agent.
  3. Ask for local management. An unresolved service issue can be escalated to the Service Manager at the applicable Lucid Service Center.
  4. Submit the matter to Customer Care. Use 1-888-995-8243, customercare@lucidmotors.com, or Lucid’s online form.
  5. Provide a specific requested resolution. State whether you are seeking an inspection, repair, explanation, billing adjustment, corrected document, reimbursement review, or written response.
  6. Retain the case information. Keep the case number, submission confirmation, employee names, dates, and copies of all supporting records.

For a written warranty notice when required by applicable state law, Lucid’s warranty materials list:

Lucid Customer Care Center
7373 Gateway Boulevard
Newark, CA 94560

Written correspondence should include the owner’s name and address, VIN, mileage, purchase or lease date, service history, description of the alleged defect, prior repair attempts, case numbers, and requested resolution. Do not include complete payment-card numbers, passwords, or unnecessary identity documents.

About Lucid Motors

Lucid Motors is the consumer vehicle brand of Lucid Group, Inc., a publicly traded electric-vehicle and technology company headquartered in Newark, California. Its principal consumer vehicles include the Lucid Air sedan and Lucid Gravity SUV.

Lucid’s current Chief Executive Officer is Silvio Napoli. The company also maintains teams responsible for vehicle engineering, technology, manufacturing, customer experience, financial services, retail Studios, service centers, and mobile service.

Lucid Customer Reviews and Complaints

Customer experiences can differ according to the vehicle model, service location, delivery region, type of concern, parts availability, and whether another business is responsible for financing, insurance, charging, collision repairs, or transportation.

A useful Lucid review should identify:

  • The vehicle model and model year
  • The Studio or Service Center involved
  • The purchase, delivery, or service date
  • The type of sales, charging, software, repair, or billing concern
  • The number of repair visits or previous support cases
  • How Lucid or another responsible company responded
  • Whether the matter was resolved

Customers comparing electric-vehicle companies may also find the following CustomerServiceNumbers.com pages useful:

Lucid Customer Service Frequently Asked Questions

What is the Lucid customer service phone number?

Lucid Customer Care can be reached at 1-888-995-8243, also written as 1-888-99-LUCID.

What are Lucid Customer Care’s hours?

Lucid lists Customer Care hours as Monday through Friday from 5:00 AM to 9:00 PM PT and Saturday from 6:00 AM to 5:00 PM PT. Customer Care is closed on Sunday.

What is Lucid’s customer service email address?

Lucid’s general Customer Care email address is customercare@lucidmotors.com.

What number handles Lucid roadside assistance?

Lucid roadside assistance uses 1-888-995-8243.

How do I schedule service for a Lucid Air or Lucid Gravity?

Owners can schedule eligible appointments through the Lucid Mobile app or communicate with a nearby Lucid Service Center.

Does Lucid provide mobile vehicle service?

Yes. Lucid Mobile Service can perform qualifying procedures at a home or workplace. Availability and eligible repairs vary by location and service need.

How long is the Lucid vehicle warranty?

Coverage varies by component and model year. Lucid’s model-year 2026 warranty includes four years or 50,000 miles for the basic vehicle and eight years or 100,000 miles for the powertrain and high-voltage battery, subject to its complete terms.

How do I check a Lucid for recalls?

Use Lucid’s online recall-lookup page and enter the vehicle identification number.

Who handles Lucid loan and lease payments?

Lucid Financial Services handles funded-account support. Loan customers can use 1-833-641-2011, while lease customers can use 1-833-562-1083. Customers should follow the servicing information displayed on their agreement or statement.

Where is Lucid’s corporate headquarters?

Lucid Group, Inc. lists its principal executive office at 7373 Gateway Boulevard, Newark, California 94560.

Who is the CEO of Lucid?

Silvio Napoli is the Chief Executive Officer of Lucid.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Lucid Group, Inc., Lucid Motors, Lucid Financial Services, Bank of America, or any Lucid Studio, Service Center, financial institution, insurer, charging provider, inspection company, or repair partner.

The information on this page is provided for general informational purposes and may change. Vehicle warranties, leases, loans, store returns, maintenance programs, roadside assistance, and other services are governed by the applicable agreements and official program terms.

CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish a VIN, driver’s-license number, payment-card information, account password, financing-account number, home address, or other sensitive personal information in a public comment.

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