Before purchasing or owning a Rivian electric vehicle, it is helpful to know which support channel handles vehicle orders, deliveries, service appointments, roadside emergencies, warranty concerns, charging, insurance, financing, recalls, accessories, and complaints. Rivian manufactures electric vehicles including the R1T pickup, R1S SUV, and R2 SUV.

How to Contact Rivian Customer Service

Rivian customers can use the following support options:

Customer Service Phone Number: 1-888-748-4261, also written as 1-888-RIVIAN1
Service Support Phone Number: 1-855-748-4265, also written as 1-855-RIVIAN5
Customer Service Email: customerservice@rivian.com
Live Chat: Available through the Rivian Support Center
Online Support Form: Rivian Contact Form
Service Appointments: Request service through the Rivian app or by using 1-855-748-4265
Roadside Assistance: Available 24 hours a day through the Rivian app, the vehicle’s center display, or Rivian Service Support

Insurance Support Phone: 1-888-748-4268, also written as 1-888-RIVIAN8
Insurance Support Email: insurancesupport@rivian.com
Insurance Support Hours: Monday through Friday, 7:00 AM to 7:00 PM CT
Lease-Return and Sales Assistance: 1-833-748-4260, also written as 1-833-RIVIAN-0
Corporate Address: Rivian Automotive, Inc., 14600 Myford Road, Irvine, CA 92606
Official Website: Rivian.com

Rivian does not currently publish one universal schedule for every general customer-service telephone, email, and chat channel. Roadside Assistance and the Service Support Team are available 24 hours a day. Hours for Rivian Spaces and Service Centers differ by location, and Service Center visits generally require an appointment.

Which Rivian Support Channel Should You Use?

Orders, Reservations, and Vehicle Configurations

Customers with questions about a vehicle order can use Rivian’s live chat, email [customerservice@rivian.com](mailto:customerservice@rivian.com), or phone number at 1-888-748-4261.

Have the following information available:

The name and email address associated with the Rivian account
The vehicle model and configuration
The order, reservation, or vehicle identification number when available
Copies of payment confirmations and written communications
A clear description of the requested change or explanation

Configuration availability, estimated delivery timing, pricing, incentives, lease offers, and financing terms can change. Customers should review the final purchase or lease documents before accepting delivery.

Delivery Questions

Delivery preparation is generally managed through the customer’s Rivian account and app. Customers may be asked to complete financing, insurance, registration, trade-in, identity-verification, and payment steps before the delivery appointment.

Inspect the vehicle carefully before accepting delivery. Check the exterior, interior, wheels, tires, glass, accessories, charging equipment, mileage, and vehicle configuration. Photograph any concern and ask the delivery representative to document it.

Rivian states that new vehicles do not have a general return policy. Prospective buyers are encouraged to schedule a demo drive and complete a vehicle walk-around before accepting delivery.

Pre-owned Rivian vehicles have a different policy. Eligible pre-owned vehicles may be returned within seven days or 500 miles, whichever occurs first, provided the vehicle is in the same condition as delivered. The return must be made to the Service Center that delivered the vehicle.

Service Appointments and Repairs

Owners can report a vehicle concern and request an appointment through the Rivian app. Service can also be requested by using the Service Support number at 1-855-748-4265.

Rivian’s service network includes:

Rivian Service Centers
Mobile Service vehicles
Certified collision centers
Authorized service providers
Participating tire-service providers

Mobile Service may be available for repairs that can be completed safely at a customer’s home or workplace. More extensive repairs, diagnostic work, alignments, high-voltage concerns, body repairs, or procedures requiring specialized equipment may need to be completed at a Service Center.

Service Centers generally operate by appointment. Do not assume that a retail Rivian Space can perform repairs or accept a vehicle without prior arrangements.

Roadside Assistance

Rivian provides 24/7 Roadside Assistance. Owners can request assistance through the Rivian app or the vehicle’s center display. The Service Support Team can also assist through 1-855-748-4265.

Roadside services may include assistance with:

An inoperable vehicle
Towing
A flat or damaged tire
A depleted battery
A vehicle lockout
A lost or unavailable key
Other unexpected roadside problems

Roadside Assistance is included for the duration of the applicable New Vehicle Limited Warranty. However, customers may be responsible for roadside costs when the problem is not covered by the warranty or applicable roadside-assistance terms.

For a collision, injury, fire, dangerous roadway position, or other immediate emergency, notify emergency services first. Move away from traffic or another hazard when it is safe to do so.

Do not arrange an unauthorized tow unless immediate circumstances require it. Rivian vehicles have specific towing, transport, lifting, and wheel-handling procedures.

Rivian Vehicle Warranty

Rivian warranty coverage depends on the vehicle model, model year, battery, drivetrain, motor configuration, original delivery date, mileage, country, and use of the vehicle.

For model-year 2025 and newer R1 vehicles, Rivian currently lists:

Comprehensive Warranty: Four years or 50,000 miles, whichever occurs first
Dual Standard Battery and Drive System: Eight years or 120,000 miles, whichever occurs first

Dual Large, Dual Max, Tri, and Quad Battery and Drive Systems: Eight years or 150,000 miles, whichever occurs first

For model-year 2022 through 2024 R1 vehicles, coverage varies by configuration:

Most Comprehensive Coverage: Four years or 50,000 miles
Quad Large Comprehensive Coverage: Five years or 60,000 miles
Dual Standard and Dual Standard+ Battery and Drive System: Eight years or 120,000 miles

Dual Large and Dual Max Battery and Drive System: Eight years or 150,000 miles
Quad Large Battery and Drive System: Eight years or 175,000 miles

For model-year 2027 and newer R2 vehicles, Rivian lists comprehensive coverage of four years or 50,000 miles and battery and drive-system coverage of eight years or 120,000 miles for applicable configurations.

Additional coverage can include:

An eight-year corrosion-perforation limited warranty
An eight-year or 100,000-mile occupant active-restraint-system limited warranty
A one-year or 12,000-mile adjustment warranty
Tire coverage provided by the applicable tire manufacturer

Warranty exclusions, limitations, owner responsibilities, commercial-use rules, battery-capacity provisions, and regional requirements may apply. Owners should review the warranty guide issued for their exact vehicle.

Warranty coverage generally begins when the vehicle is originally delivered or placed into service. Remaining warranty coverage may transfer to a subsequent owner, subject to the applicable terms.

Rivian Recommended Maintenance

Rivian owners can review maintenance information and track service intervals through the Rivian app.

For R1 vehicles, Rivian currently recommends:

Tire Rotation: Every 9,000 miles when the vehicle has matching tire sizes
Comprehensive Inspection: Every 18,000 miles or 18 months
Brake-Fluid Replacement: Every three years
Coolant Replacement: Every 108,000 miles
Coolant-Filter Replacement: Every 108,000 miles for applicable 2022 through 2024 vehicles
Drive-Unit Fluid: Every 108,000 miles for applicable 2022 through 2024 Quad-Motor vehicles

Brake-Caliper Cleaning and Lubrication: Every 12 months or 12,000 miles when driving on salted roads
Cabin Air Filter and Wiper Blades: Replace as needed

Vehicles with different front and rear tire sizes cannot always use the standard rotation pattern. Follow the Owner’s Guide and Rivian’s tire-service instructions for the specific wheel and tire configuration.

Rivian Recalls and Safety Campaigns

Rivian maintains an online page containing recall information for affected vehicles. Owners may also search for open recalls through the National Highway Traffic Safety Administration using the vehicle identification number.

Rivian generally notifies registered owners by mail when a vehicle is affected by a safety or compliance recall. A printed recall notice is not required before an eligible recall repair can be completed.

Recall repairs are performed without charge. Owners can schedule the repair through the Rivian app or Service Support at 1-855-748-4265.

A safety recall, service campaign, software update, warranty repair, and routine maintenance procedure are not necessarily the same. Rivian Service Support can explain which program applies to a particular vehicle.

Rivian Financial Services

Rivian customers can purchase a vehicle with cash, use financing offered through Rivian, or arrange financing through their own bank or credit union. Leasing is available for eligible vehicles in participating states.

In the United States, Rivian works with Chase as its private-label partner for vehicle financing and leasing offered through Rivian Financial Services.

Customers applying through Rivian generally complete the process through their Rivian account as the vehicle approaches production or delivery. The financing decision, interest rate, term, down payment, and monthly payment depend on credit approval and the transaction.

Questions about an existing loan or lease may need to be directed to the financial institution or account servicer identified on the contract and monthly statement rather than Rivian’s general Customer Service team.

Rivian Lease Returns

Customers approaching the end of a Rivian lease can use 1-833-748-4260 to discuss another Rivian or arrange a lease-return appointment at a participating Service Center.

Before returning a leased vehicle:

Review the mileage allowance and excess-wear terms.
Complete any required vehicle inspection.
Remove personal property and account information.
Gather the keys, key cards, charging equipment, and accessories supplied with the vehicle.

Retain maintenance and repair records.
Confirm the approved return location and appointment.

The lease agreement and financial institution’s instructions control final charges, vehicle-purchase options, excess mileage, wear assessments, and account closure.

Rivian Insurance Support

Rivian Insurance Services provides insurance assistance through licensed advisors. General questions can be directed to:

Phone: 1-888-748-4268
Email: insurancesupport@rivian.com
Hours: Monday through Friday, 7:00 AM to 7:00 PM CT

Insurance advisors can assist with quotes, policy questions, billing guidance, adding a vehicle, and identifying the appropriate claims channel.

Insurance policies are issued and administered under separate insurance agreements. The insurer, claims administrator, repair facility, Rivian Service, and Rivian Customer Service may have different responsibilities after an accident.

For a new collision claim, use the claims information shown on the insurance card or policy documents. Do not rely solely on Rivian’s general customer-service number when immediate reporting to the insurer is required.

Rivian Care Vehicle Protection

Rivian Care is an optional protection program powered by Assurant. Depending on the vehicle and state, available products can include:

A vehicle service contract for certain covered repairs after applicable warranty coverage ends
Preferred Vehicle Protection for qualifying windshield, tire, wheel, and paintless-dent repairs

Rivian Care is optional and separate from the Rivian New Vehicle Limited Warranty. Coverage can overlap with an existing warranty, and the warranty remains primary where applicable.

Rivian Care products are provided and administered by Assurant-related companies rather than directly under Rivian’s factory warranty. Availability, prices, deductibles, exclusions, replacement parts, and cancellation terms vary by state and contract.

Rivian Gear Shop Returns and Refunds

Rivian Adventure Gear and lifestyle merchandise can generally be returned within 30 days of receipt when they are in their original condition. Original shipping charges are normally excluded from the refund.

Some products have additional conditions:

Rooftop tents must be returned in the condition received and in the original packaging.
Wall Chargers may be returned within 30 days under the applicable conditions.
Wall Charger installation costs are not refundable.
Products purchased from or installed by Rivian Service, including certain wheel-and-tire sets, spare tires, and wireless chargers, are not generally eligible for returns or refunds.

Defective service-installed products may still qualify for warranty consideration.

Customers can request a Gear Shop return through Rivian Customer Service by chat, email, or telephone. Rivian states that a return label is generally emailed within one or two business days after the request. Refunds are generally issued within one to three business days after the customer receives a “Return Processed” email.

The Gear Shop return policy does not create a return right for a new Rivian vehicle.

How to File a Rivian Customer Service Complaint

Customers experiencing a sales, delivery, service, warranty, charging, billing, or account problem can use the following escalation process:

Document the concern. Save photographs, videos, app messages, warning notifications, service estimates, invoices, delivery records, and emails.
Begin with the assigned representative. This may be a delivery specialist, sales advisor, Service Center advisor, mobile technician, insurance advisor, or financial-services representative.
Use the correct support channel. General Customer Service handles account and order concerns, while Service Support handles vehicle repairs and roadside problems.

Request management review. Ask the applicable Service Center or department to escalate an unresolved concern.
Submit a written summary. Use Rivian’s online contact form or customerservice@rivian.com.
State the requested resolution. Specify whether you are requesting an inspection, repair, explanation, document correction, reimbursement review, account adjustment, or written response.

Keep the case number. Retain all submission confirmations, employee names, dates, and supporting records.

A written complaint should include:

The customer’s name and Rivian-account email address
The VIN and current mileage
The vehicle model and model year
The Service Center or Rivian location involved
Relevant appointment, delivery, and repair dates
Previous case or repair-order numbers
A concise timeline of the concern
The resolution being requested

Do not include account passwords, complete payment-card numbers, driver’s-license numbers, or unnecessary personal documents in an unsecured message or public review.

About Rivian

Rivian Automotive, Inc. is an American electric-vehicle and technology company headquartered in Irvine, California. Rivian’s consumer vehicles include the R1T electric pickup, R1S electric SUV, and R2 midsize SUV. The company also develops commercial electric vehicles, charging services, software, vehicle subscriptions, and related technology.

Rivian was founded by Robert “RJ” Scaringe, who serves as the company’s Chief Executive Officer and Chairman of the Board.

Rivian sells vehicles directly to consumers where permitted. State laws can affect where Rivian is allowed to sell, lease, finance, deliver, or service vehicles, so services and transaction procedures may vary by location.

Rivian Customer Reviews and Complaints

Rivian owner experiences can vary according to the vehicle model, model year, configuration, delivery location, Service Center, repair type, parts availability, and whether a third-party insurer, lender, collision center, charging company, or service provider is involved.

A useful Rivian review should identify:

The vehicle model, model year, and configuration
The delivery or Service Center location
The relevant dates
The type of sales, delivery, software, charging, warranty, or repair concern
The number of previous service appointments or support cases
How Rivian or another responsible provider responded
Whether the problem was resolved

Customers comparing electric-vehicle companies may also find these CustomerServiceNumbers.com pages helpful:

Rivian Customer Service Frequently Asked Questions

What is the Rivian customer service phone number?

Rivian Customer Service can be reached at 1-888-748-4261, also written as 1-888-RIVIAN1.

What is the Rivian Service Support number?

Rivian Service Support can be reached at 1-855-748-4265, also written as 1-855-RIVIAN5.

What is Rivian’s customer service email address?

Rivian’s customer-service email address is [customerservice@rivian.com](mailto:customerservice@rivian.com).

Does Rivian provide live chat?

Yes. Rivian offers live chat through its online Support Center.

Is Rivian Roadside Assistance available 24 hours a day?

Yes. Rivian Roadside Assistance is available 24/7 through the Rivian app, the vehicle’s center display, and Service Support.

How do I schedule a Rivian service appointment?

Request service through the Rivian app or use the Service Support telephone number at 1-855-748-4265.

Can I return a new Rivian vehicle?

Rivian states that new vehicles do not have a general return policy. Customers should inspect the vehicle and review the transaction before accepting delivery.

Can I return a pre-owned Rivian?

An eligible pre-owned Rivian may be returned within seven days or 500 miles, whichever occurs first, subject to the return-policy conditions.

Who provides Rivian financing?

Rivian works with Chase as its private-label financing and leasing partner in the United States. Customers can also use their own bank or credit union.

What is the Rivian Insurance phone number?

Rivian Insurance Services can be reached at 1-888-748-4268.

Where is Rivian’s corporate office?

Rivian Automotive, Inc. lists its principal executive office at 14600 Myford Road, Irvine, California 92606.

Who is the CEO of Rivian?

Rivian founder Robert “RJ” Scaringe is the company’s Chief Executive Officer and Chairman.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not associated with Rivian Automotive, Inc., Rivian Automotive, LLC, Rivian Financial Services, Chase, Rivian Insurance Services, Assurant, or any Rivian Service Center, collision center, insurer, lender, charging provider, tire retailer, or repair partner.

The information on this page is provided for general informational purposes and may change. Vehicle warranties, purchases, leases, loans, insurance policies, roadside assistance, service work, subscriptions, returns, and other programs are governed by the applicable contracts and official terms.

CustomerServiceNumbers.com also provides a rating, review, and comment section where visitors can describe their own experiences. Do not publish a VIN, driver’s-license number, insurance-policy number, financing-account number, payment-card information, account password, home address, or other sensitive personal information in a public comment.

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Rivian Customer Service: Phone, Service and Roadside Support