Porsche Customer Service USA: Roadside, Warranty, Recalls and Financial Help

Eric Strand

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Porsche customer service assists U.S. customers with vehicle questions, dealership concerns, warranty claims, recalls, roadside assistance, Porsche Financial Services, My Porsche, Porsche Connect, charging, parts, repairs and Certified Pre-Owned vehicles. The main Porsche Cars North America customer-service number is 1-800-767-7243, also written as 1-800-PORSCHE.

The same number routes customers to several Porsche departments, but ordinary customer-service hours are different from 24-hour roadside assistance. Vehicle repairs, recall work and most warranty inspections are completed through an authorized Porsche Center.

How to Contact Porsche Customer Service USA

Important hours note: Porsche’s general U.S. customer-service hours are Monday through Friday from 8:00 a.m.–10:00 p.m. Eastern Time and Saturday from 8:00 a.m.–8:00 p.m. Eastern Time. Roadside assistance remains available 24 hours a day.

Porsche Cars North America address:
Porsche Cars North America, Inc.
One Porsche Drive
Atlanta, GA 30354

The Atlanta headquarters is not an ordinary repair facility, vehicle-return location or payment-processing counter. Contact the appropriate Porsche department or authorized Porsche Center before mailing documents, payments, keys, parts or vehicle-related materials.

Best Porsche Support Route by Issue

Vehicle Question or General Porsche Complaint

Call Porsche Cars North America at 1-800-767-7243 or email customersupport@porsche.com.

Customer service may assist with:

  • Opening a case involving an authorized Porsche Center
  • Warranty questions
  • Repair delays
  • Parts availability
  • Recall information
  • Vehicle documentation
  • Porsche Connect and My Porsche
  • Roadside-assistance follow-up
  • Charging questions
  • Certified Pre-Owned concerns
  • Escalating an unresolved ownership issue

Have the VIN, model year, mileage, Porsche Center name, repair-order number and previous case number available for private verification.

Porsche Center or Dealership Complaint

Authorized Porsche Centers sell and service Porsche vehicles, but individual locations are generally independently operated businesses. A dealership concern should normally begin with the department involved.

  1. Speak with the sales consultant, service advisor or parts representative.
  2. Ask for the sales manager, service manager or parts manager.
  3. Request review by the Porsche Center’s general manager or dealer principal.
  4. Call Porsche Cars North America at 1-800-767-7243.
  5. Provide the dealer name, repair order, dates and requested resolution.
  6. Ask for a Porsche case number.

Porsche Cars North America may review warranty, brand-standard or customer-care concerns, but it may not control every dealership pricing, used-car, trade-in, employment or independently negotiated sales decision.

Repair Delay or Vehicle Held at a Porsche Center

Ask the service advisor for a written update explaining:

  • The diagnosed problem
  • Whether diagnosis is complete
  • Parts currently required
  • Parts-order status
  • Whether the repair is covered by warranty
  • Whether Porsche technical support is involved
  • The estimated completion date
  • Mobility or loaner options

If the completion date repeatedly changes, request the service manager and open a Porsche Cars North America case. Keep repair orders, estimates, text messages and promised completion dates.

Disagreement Over a Porsche Repair Estimate

Request a written estimate that separates:

  • Diagnostic charges
  • Parts
  • Labor hours and rate
  • Taxes and shop fees
  • Warranty-covered work
  • Customer-pay work
  • Recommended maintenance
  • Optional services

Ask whether the repair is required for safety, required to complete another repair or simply recommended. Customers considering a second opinion should avoid operating an unsafe vehicle and should confirm whether additional diagnostic charges will apply.

Porsche Warranty Support

New Porsche vehicles in the United States generally include a four-year or 50,000-mile New Vehicle Limited Warranty, whichever comes first. Additional warranties and coverage periods may apply to corrosion, emissions equipment, high-voltage batteries, genuine parts and specific components.

Always review the warranty booklet issued for the vehicle’s model year. Coverage can vary based on the vehicle, in-service date, mileage, component and cause of failure.

How to Start a Porsche Warranty Claim

  1. Schedule an inspection with an authorized Porsche Center.
  2. Provide the VIN, current mileage and in-service information.
  3. Describe the symptoms and when they began.
  4. Provide maintenance and prior-repair records when relevant.
  5. Ask whether diagnosis is covered.
  6. Request the warranty decision in writing.
  7. Ask which warranty provision supports an approval or denial.
  8. Open a Porsche Cars North America case when the decision remains disputed.

A suspected defect is not automatically covered. The authorized Porsche Center may need to inspect the vehicle and determine whether the failure resulted from a covered defect, ordinary wear, damage, improper maintenance, outside influence, modification or another excluded cause.

What May Not Be Covered?

Coverage can be limited or denied for issues involving:

  • Ordinary wear and maintenance
  • Tires and other separately warranted products
  • Collision or environmental damage
  • Improper use
  • Unauthorized modifications
  • Nonapproved parts or software
  • Missed maintenance
  • Track or competition use when excluded
  • Damage caused by an outside repair
  • Conditions not reproduced or verified during inspection

The actual written warranty controls the decision.

Genuine Porsche Parts Warranty

Genuine Porsche parts, exchange parts and accessories generally have separate limited-warranty coverage. The applicable period and coverage may depend on whether the part was installed during a warranty repair, purchased separately or installed by an authorized Porsche Center.

Keep the parts invoice and installation record.

Porsche High-Voltage Battery Warranty

Applicable Porsche battery-electric vehicles generally include high-voltage battery coverage for eight years or 100,000 miles, whichever occurs first, subject to the written warranty’s conditions and battery-capacity thresholds.

Normal battery aging and range variation do not automatically establish a covered defect. Capacity, charging time and driving range can be affected by:

  • Vehicle age and mileage
  • Temperature
  • Charging habits
  • Driving style
  • Speed and terrain
  • Climate-control use
  • Wheel and tire configuration
  • Vehicle load

An authorized Porsche Center must perform the applicable diagnosis or capacity measurement.

Porsche Recall Information

Porsche provides a VIN-based recall lookup for U.S. vehicles. Enter the complete 17-character VIN exactly as it appears on the dashboard, registration or title.

What to Do When a Porsche Has an Open Recall

  1. Read the recall notice and any safety instructions.
  2. Contact an authorized Porsche Center.
  3. Provide the VIN and recall or campaign number.
  4. Ask whether the required parts are available.
  5. Schedule the repair.
  6. Ask whether the recall affects safe vehicle operation.
  7. Keep the completed repair order.

Safety-recall repairs are generally completed without charge. Availability may depend on parts, technician capacity and repair instructions.

Recall Repair Delayed Because Parts Are Unavailable

Ask the Porsche Center to document that the vehicle has an open recall and that parts are unavailable. Request an estimated parts date and ask whether Porsche has issued interim safety instructions.

For a prolonged delay:

  • Open a Porsche Cars North America case
  • Keep the recall notice and dealer correspondence
  • Ask whether alternative mobility assistance is available
  • Follow any instruction not to drive or charge the vehicle

Reporting a Safety Problem

Customers can report a suspected vehicle-safety defect to the National Highway Traffic Safety Administration. A safety complaint is different from a warranty claim or ordinary service dissatisfaction.

Visit the NHTSA safety-complaint page and provide accurate vehicle and incident details.

For an immediate emergency, collision involving injuries, fire or other urgent danger, call 911 first.

Porsche Roadside Assistance

Call 1-800-767-7243 for Porsche Roadside Assistance 24 hours a day.

Roadside assistance may include qualifying help for:

  • Emergency towing
  • A vehicle that will not start
  • Battery jump-start assistance
  • A flat tire
  • Lockout service
  • Fuel delivery
  • Charging or electric-vehicle disablement
  • Other covered breakdowns

Benefits, distance limits, reimbursement and eligibility depend on the vehicle and roadside program terms.

Information to Provide for Roadside Assistance

  • Exact location
  • Safe callback number
  • VIN
  • Model and model year
  • License plate
  • Description of the problem
  • Whether the vehicle is in a hazardous location
  • Whether passengers need emergency assistance
  • Preferred Porsche Center, when applicable

Move to a safe location when possible. Do not remain in an unsafe traffic lane or attempt a repair that places you in danger.

Roadside Tow Went to the Wrong Porsche Center

Contact roadside assistance and request the dispatch or service record. Ask why the destination was selected and whether the vehicle can be transferred.

Additional towing beyond the covered benefit may become the customer’s responsibility. Request written confirmation before authorizing a second tow.

Roadside Reimbursement Request

If emergency circumstances required the customer to arrange assistance independently, keep:

  • The roadside case number
  • Towing invoice
  • Payment receipt
  • Vehicle location
  • Destination
  • Date and reason for service
  • Proof of roadside eligibility

Contact Porsche to ask whether the expense qualifies for reimbursement. Reimbursement is not guaranteed.

Porsche Financial Services Customer Service

Porsche Financial Services assists customers with vehicle financing, leases, payments, online account access, payoff information, lease-end questions and certain vehicle-protection products.

Porsche Financial Services lists customer correspondence at:

Porsche Financial Services
Attn: Customer Services
One Porsche Drive
Atlanta, GA 30354

Do not use that general address for a payment, payoff check, title document or overnight delivery unless Porsche Financial Services confirms it is correct for the specific transaction. Use the mailing instructions on the current statement or official payoff document.

Porsche Financial Services Payment Problem

Call Porsche Financial Services when:

  • An online payment is not posting
  • AutoPay did not process
  • A payment was returned
  • A late fee appeared unexpectedly
  • The payment was sent under the wrong account information
  • The customer cannot access the account
  • A duplicate payment was submitted

Have the account number, payment date, amount, confirmation number and bank information available privately.

Payoff or Title Question

Request an official payoff statement that includes:

  • Payoff amount
  • Good-through date
  • Accepted payment method
  • Correct payoff address
  • Account-reference instructions
  • Expected title-release timing

Do not rely on a regular monthly statement balance as the final payoff amount.

Porsche Lease-End Support

Contact Porsche Financial Services before lease maturity to discuss:

  • Vehicle return
  • Lease purchase
  • A replacement Porsche
  • Pre-return inspection
  • Excess mileage
  • Wear-and-use charges
  • Outstanding payments
  • Registration and property-tax obligations

Photograph the vehicle and keep the odometer reading, inspection report and vehicle-return receipt.

Financial Hardship or Payment Assistance

Contact Porsche Financial Services before a payment becomes seriously delinquent whenever possible. Ask which account-specific assistance options may be available and request written confirmation of any arrangement.

Do not assume a verbal conversation changes the payment due date or stops collection activity.

My Porsche and Porsche ID Support

My Porsche and the My Porsche app allow eligible users to manage vehicle information, Porsche Connect services, charging, remote features, account details and service functions.

Support topics include:

  • Porsche ID login
  • Password reset
  • Multi-factor authentication
  • Adding or removing a vehicle
  • Proof of ownership
  • Changing personal information
  • Adding a secondary user
  • Remote locking and climate functions
  • Vehicle status
  • Charging sessions
  • Connect service subscriptions
  • Digital Key

Cannot Sign In to My Porsche

  1. Confirm that the Porsche ID email address is correct.
  2. Use the official password-reset or passwordless-login option.
  3. Check spam and filtered email folders.
  4. Confirm that multi-factor authentication is working.
  5. Update the app and phone operating system.
  6. Call Porsche customer service when access cannot be restored.

Do not give a password, passkey, verification code or security code to an unexpected caller.

Vehicle Is Missing From My Porsche

Adding a vehicle may require:

  • The complete VIN
  • Proof of identity
  • Vehicle registration or proof of ownership
  • Authorization for a leased or company vehicle

Contact the selling Porsche Center or Porsche customer service when the owner record is incomplete or incorrect.

My Porsche Remote Services Are Not Working

Check:

  • Vehicle mobile-data reception
  • Phone internet access
  • App updates
  • Active Porsche Connect service status
  • Primary-user authorization
  • Vehicle privacy settings
  • Whether the vehicle is in a sleep or low-power state

Record the exact error message and affected function before contacting support.

Porsche Connect and Digital-Service Support

Porsche Connect can include navigation, remote services, entertainment, security, charging and vehicle-information functions. Availability varies by model, model year, equipment and subscription.

Before reporting a problem, gather:

  • Porsche ID email
  • Vehicle model and year
  • VIN
  • PCM software version
  • Phone model and operating system
  • My Porsche app version
  • Exact error message
  • Date the service stopped working
  • Subscription status

Do not publish the VIN, Porsche ID or screenshots containing a home location in a public review.

Porsche Electric-Vehicle and Charging Support

For Taycan, Macan Electric, Porsche Charging Service, home-charging hardware or public-charging assistance, call 1-800-767-7243 and request E-Performance support.

Public Charger Did Not Start

Record:

  • Charging-network name
  • Station location
  • Charger number
  • Date and time
  • Error message
  • My Porsche session information
  • Amount charged or payment authorization
  • Whether another charger worked

Contact the charging network for a station-specific hardware problem and Porsche for Porsche Charging Service, authentication, account or vehicle issues.

Unexpected Charging Charge

Compare the transaction with:

  • My Porsche charging history
  • The charging network account
  • Idle-time or parking fees
  • Subscription charges
  • Temporary payment authorizations
  • Charging sessions initiated by another authorized user

Do not dispute the charge until identifying which company processed it.

Home Charger Problem

Check the circuit breaker, charging cable, wall-unit indicators, vehicle charge settings and scheduled charging timer. Do not open electrical equipment or attempt internal repairs.

Contact a qualified electrician for building-wiring or circuit concerns. Contact Porsche for approved charging-equipment, software, serial-number or vehicle-communication issues.

Porsche Parts and Accessories Support

Contact an authorized Porsche Center’s parts department for:

  • Genuine Porsche parts
  • Replacement keys
  • Accessories
  • Wheels and tires
  • Technical availability
  • Older or Porsche Classic parts
  • Backordered components

Provide the VIN rather than ordering solely by model name. Porsche vehicles can use different components based on model year, production date, equipment and market.

Backordered Porsche Part

Ask the parts or service department for:

  • Exact part number
  • Order date
  • Current order status
  • Estimated availability
  • Whether the part is on national or global backorder
  • Whether an approved superseding part exists
  • Whether the vehicle can be driven safely

Open a Porsche Cars North America case when a prolonged parts delay prevents completion of a covered repair.

Porsche Certified Pre-Owned Support

Porsche Approved Certified Pre-Owned vehicles undergo a Porsche inspection and generally include at least 24 months of Porsche Approved warranty and roadside assistance, subject to the applicable program terms and start date.

Before purchasing, obtain written confirmation of:

  • CPO status
  • Warranty start and expiration dates
  • Mileage terms
  • Inspection completion
  • Excluded components
  • Roadside coverage
  • Transferability
  • Open recalls or campaigns

A used Porsche sold by a non-Porsche dealer is not automatically Porsche Approved Certified Pre-Owned.

CPO Warranty Dispute

Provide Porsche customer service with the purchase agreement, CPO paperwork, inspection record, repair order and written warranty decision. Ask whether the vehicle was active in the official Porsche Approved program on the sale date.

Information to Gather Before Contacting Porsche

  • Vehicle identification number
  • Model, model year and mileage
  • Purchase or lease date
  • Authorized Porsche Center involved
  • Repair-order and invoice numbers
  • Warranty or recall information
  • Parts-order information
  • Roadside-assistance case number
  • Porsche Financial Services account reference
  • Porsche ID email address
  • Charging-session or error information
  • Previous Porsche case number
  • The exact resolution requested

Only provide private vehicle, account and financial information through an official Porsche channel.

How to Escalate a Porsche Complaint

  1. Determine whether the issue belongs with a Porsche Center, Porsche Cars North America, Porsche Financial Services, Roadside Assistance or Porsche Connect.
  2. Contact the employee or department handling the issue.
  3. Request a manager when the first response does not resolve the concern.
  4. Call Porsche Cars North America at 1-800-767-7243.
  5. Provide the VIN, mileage, dealer, repair order and relevant timeline.
  6. State the exact resolution requested.
  7. Ask for a Porsche case number.
  8. Email supporting information to customersupport@porsche.com when instructed.
  9. Save emails, repair orders, estimates, photographs and case notes.
  10. For a safety concern, use the NHTSA complaint process.
  11. For a financial-services dispute, use the written dispute and regulatory procedures applicable to the account.

If the issue may involve state warranty or lemon-law rights, review the applicable state consumer-protection resources or consult a qualified attorney. Eligibility and deadlines vary by state.

About Porsche Cars North America

Porsche Cars North America, Inc. is Porsche’s U.S. importer and supports vehicle distribution, customer service, authorized Porsche Centers, parts, training, marketing, Porsche Classic and other U.S. operations.

PCNA is headquartered at One Porsche Drive in Atlanta and is an indirect wholly owned subsidiary of Dr. Ing. h.c. F. Porsche AG in Germany.

For corporate-office and headquarters information, see the Porsche USA Corporate Office Headquarters page.

Porsche Customer Service Reviews and Complaints

CustomerServiceNumbers.com currently has no published Porsche customer-service reviews. There is not yet enough CSN feedback to identify reliable satisfaction or complaint patterns involving Porsche Cars North America, Porsche Centers, roadside assistance, warranties or financial services.

If you have contacted Porsche, consider leaving a review below. A useful review should explain:

  • The Porsche model and general issue involved
  • Whether the concern involved a Porsche Center or Porsche Cars North America
  • Whether the issue involved warranty, repair, recall, roadside, financing or digital services
  • Which support route was used
  • Whether a case number was provided
  • How long the response or repair took
  • Whether the matter was resolved

Related Luxury Automaker Customer Service Pages

Frequently Asked Questions About Porsche Customer Service

What is the Porsche USA customer-service phone number?

Call Porsche Cars North America at 1-800-767-7243, also written as 1-800-PORSCHE.

What is the Porsche customer-service email?

Porsche lists customersupport@porsche.com for U.S. customer inquiries.

What are Porsche customer-service hours?

General customer service is currently available Monday through Friday from 8:00 a.m.–10:00 p.m. Eastern Time and Saturday from 8:00 a.m.–8:00 p.m. Eastern Time.

Is Porsche customer service open on Sunday?

Porsche does not currently publish general Sunday customer-service hours on its U.S. locations and contact page. Roadside assistance remains available 24 hours a day.

What is the Porsche roadside-assistance number?

Call 1-800-767-7243 for 24-hour Porsche Roadside Assistance.

What is the Porsche Financial Services phone number?

Porsche Financial Services can be reached through 1-800-767-7243.

How long is the Porsche new-vehicle warranty?

The Porsche New Vehicle Limited Warranty generally lasts four years or 50,000 miles, whichever comes first. Additional warranties apply to certain parts, emissions components, corrosion and high-voltage batteries.

How long is the Porsche electric-vehicle battery warranty?

Applicable high-voltage battery coverage generally lasts eight years or 100,000 miles, subject to the written warranty and capacity provisions.

How do I check my Porsche for recalls?

Use Porsche’s official vehicle-information and recall tool or the NHTSA recall lookup. Enter the complete 17-character VIN.

Are Porsche recall repairs free?

Safety-recall repairs are generally completed without charge at an authorized Porsche Center.

How do I complain about a Porsche dealership?

Start with the department manager and Porsche Center general manager. If unresolved, call Porsche Cars North America at 1-800-767-7243 and request a case number.

Can Porsche Cars North America force a dealer to provide a refund?

Porsche may review brand, warranty and customer-care concerns, but independently operated Porsche Centers control many local sales, pricing, trade-in and used-vehicle decisions.

How do I get help with My Porsche?

Use the My Porsche support pages or call 1-800-767-7243 for Porsche ID, vehicle-linking, Connect, charging and app assistance.

Where is Porsche Cars North America headquartered?

Porsche Cars North America is headquartered at One Porsche Drive, Atlanta, Georgia 30354.

Who leads Porsche Cars North America?

Timo Resch is President and Chief Executive Officer of Porsche Cars North America.

Page Update Note

This Porsche customer-service page was reviewed and updated in July 2026 to verify the main Porsche Cars North America phone number and email, replace outdated support hours, distinguish general support from 24-hour roadside assistance, add Porsche Financial Services, My Porsche, Porsche Connect and E-Performance guidance, verify the One Porsche Drive headquarters address, add warranty, high-voltage battery, recall, dealer-complaint, repair-delay, parts and Certified Pre-Owned guidance, remove unsupported review claims, reflect the current CSN review count and strengthen escalation, safety and privacy information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share their experiences since 2004. CSN is an independent consumer website and is not affiliated with Porsche Cars North America, Porsche AG, Porsche Financial Services, Volkswagen Group, any Porsche Center, roadside provider, charging network or regulatory agency.

Our goal is to help consumers identify the correct support route, understand current customer-service procedures and share outcomes that may help other owners. Telephone numbers, hours, warranties, recalls, financial-services procedures, connected services, charging programs and dealership information can change. Verify important information through Porsche and the applicable dealer, lender, roadside provider, charging network or government agency.

Share Your Porsche Customer Service Experience

Have you contacted Porsche about a dealership, repair, warranty claim, recall, roadside request, financial-services account, lease, My Porsche login, Porsche Connect feature, charging session, part delay or Certified Pre-Owned vehicle? Share your experience below and explain which support route you used and whether the concern was resolved.

Privacy reminder: Do not post your VIN, license plate, address, telephone number, email address, driver’s-license information, repair order, Porsche Financial Services account number, Porsche ID, charging history, payment information, password, security code or private support documents in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Porsche Cars North America, Porsche AG, Porsche Financial Services, Volkswagen Group, any Porsche Center, roadside provider, charging company or government agency. This page is provided for informational purposes and to document consumer customer-service experiences.

CustomerServiceNumbers.com cannot access Porsche vehicles or accounts, dispatch roadside assistance, approve warranty coverage, complete recalls, authorize repairs, locate parts, change financial-services accounts, restore Porsche Connect, modify My Porsche profiles or resolve dealership disputes. Those requests must be handled through Porsche, the applicable Porsche Center, Porsche Financial Services, the roadside provider, charging network or another appropriate official organization.

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