Kia Customer Service Phone Number & Warranty Help

Eric Strand

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If you need help with a Kia vehicle, warranty claim, recall, dealer repair, roadside assistance, Kia Connect account, owner portal, lease, loan, payment, payoff, title, or customer service complaint, start with the correct Kia support route. Vehicle and finance issues can involve VINs, repair orders, loan numbers, dealer records, recall notices, payment details, and private owner information, so contact Kia or Kia Finance directly and avoid posting sensitive information online.

Kia Customer Service Phone Number and Support

Kia lists its main Customer Care Center phone number as 1-800-333-4542, also written as 800-333-4KIA. Kia Customer Care hours are Monday through Friday, 5:00 a.m. to 6:00 p.m. PST. Kia says Customer Care is closed Saturday, Sunday, and U.S. public holidays.

Kia roadside assistance also uses 1-800-333-4542. Kia owner materials describe the roadside assistance hotline as staffed 24 hours a day, 365 days a year, and say callers should be ready to provide the vehicle identification number, or VIN, to verify coverage.

Choose the Correct Kia Support Route

Use the route below that best matches your Kia issue.

  • General Kia customer service: Call 1-800-333-4542 or use the Kia Customer Care message portal.
  • Roadside assistance: Call 1-800-333-4542 and have your VIN ready.
  • Safety recall or service campaign: Check the Kia recall page, contact your preferred Kia dealer, or call Kia Customer Care.
  • Warranty claim or repair dispute: Start with the servicing Kia dealer, then contact Kia Customer Care if the issue is unresolved.
  • Dealer complaint: Document the dealer, repair order, dates, and people involved before contacting Kia Customer Care.
  • Kia Connect or owner portal issue: Use Kia Connect support or the Kia Owners Portal.
  • Kia Finance loan or lease issue: Contact Kia Finance America at 1-866-331-5632 or log in to KiaFinance.com.
  • Payment by phone: Kia Finance lists separate automated and live-representative phone payment options that may include convenience fees.
  • Corporate-level complaint: Use the Kia Corporate Office Headquarters link in the related resources section after contacting Kia Customer Care.

What to Have Ready Before Contacting Kia

Having the right details ready can help Kia, the dealer, roadside assistance, or Kia Finance review your issue faster.

  • Your vehicle identification number, or VIN
  • Vehicle year, model, trim, and mileage
  • Owner name and contact information
  • Kia dealer name, city, and state
  • Repair order number or service invoice
  • Recall or service campaign number, if available
  • Warranty booklet or Warranty and Consumer Information Manual
  • Photos or videos of the issue, with license plates and private details covered
  • Timeline of dealer visits, repairs, calls, and promised follow-up dates
  • Kia Customer Care case number, if one already exists
  • Kia Connect account email or owner portal email, if relevant
  • Kia Finance account number, only when contacting Kia Finance directly
  • Loan, lease, payoff, title, or repossession paperwork, if relevant to Kia Finance

Do not post VINs, license plates, loan numbers, account numbers, repair orders, home addresses, phone numbers, emails, payment details, settlement claim details, insurance documents, or Kia Finance account information in public reviews.

Common Reasons Customers Contact Kia

  • Warranty questions
  • Dealer repair complaints
  • Recall questions
  • Safety campaign questions
  • Roadside assistance
  • Engine, transmission, battery, EV, hybrid, brake, tire, or electrical problems
  • Kia Connect account problems
  • Owner portal login issues
  • Parts availability or backorder questions
  • Service appointment or dealer communication issues
  • Buyback, lemon-law, or legal-process questions
  • Kia Finance payment, payoff, title, lease-end, or repossession questions
  • Recall reimbursement or campaign reimbursement questions
  • Anti-theft update or theft-related support questions

Kia Warranty and Repair Help

Kia’s warranty page says its New Vehicle Limited Warranty includes a 10-year/100,000-mile powertrain limited warranty, 5-year/60,000-mile basic limited warranty, 5-year/100,000-mile limited anti-perforation warranty, and 5-year/60,000-mile roadside assistance. Warranty details are limited and should be confirmed in the Warranty and Consumer Information Manual or with a Kia dealer.

If you have a warranty concern, start with an authorized Kia dealer. Ask the dealer for a written diagnosis, repair order, warranty decision, parts status, and estimated timeline. If the dealer denies warranty coverage or cannot resolve the issue, contact Kia Customer Care with the repair order, mileage, VIN, photos, maintenance records, and a clear timeline.

Kia Recalls, Campaigns, and Safety Concerns

For recalls and service campaigns, check Kia’s official recall page and contact your preferred Kia dealer or Kia Customer Care. Recall eligibility can depend on the VIN, vehicle year, model, production details, previous repairs, and campaign status.

If you believe your vehicle has an urgent safety issue, do not continue driving if it is unsafe. Contact the dealer, Kia roadside assistance, or emergency services when appropriate. Keep copies of recall notices, dealer repair records, towing records, and Kia case numbers.

Kia Roadside Assistance

Kia roadside assistance can help with certain covered situations such as towing, out-of-gas assistance, flat tire assistance, jump starts, lock-out assistance, and warranty-related disablement. Kia says callers must provide the VIN to verify coverage.

Before calling roadside assistance, move to a safe location if possible. Have your VIN, exact location, phone number, vehicle condition, and destination dealer ready. If you are in immediate danger, call 911 first.

Kia Dealer Complaints and Service Escalation

Many Kia issues begin at the dealer level, especially repairs, diagnostics, warranty decisions, parts orders, maintenance, recalls, and loaner or rental vehicle questions. If your dealer is not responding, ask to speak with the service manager or general manager and request written documentation.

When escalating to Kia Customer Care, include the dealer name, repair order number, dates, mileage, warranty decision, photos, and what you are asking Kia to review. Keep the complaint focused on facts and documents rather than long emotional summaries.

Kia Connect, Owner Portal, and Software Support

Kia Connect and the Kia Owners Portal can involve account login, subscriptions, remote features, software updates, vehicle dashboard information, service scheduling, recall information, manuals, and connected services. If you have account trouble, confirm your email, VIN, phone number, subscription status, and app version before contacting support.

If a Kia Connect feature is not working, check whether the feature is supported on your vehicle, whether the subscription is active, whether the vehicle has coverage, and whether software updates are available.

Kia Finance, Loan, Lease, Payment, Payoff, and Title Help

Kia Finance America handles many Kia loan and lease questions separately from Kia vehicle Customer Care. Kia Finance lists customer service at 1-866-331-5632, Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern.

Kia Finance also lists payment-by-phone options, including an automated phone system at 1-866-498-4455 and a live representative payment number at 1-866-644-1350. Kia Finance says phone payments through these options may include convenience fees.

For Kia Finance payment, payoff, title, lease-end, repossession, account access, AutoPay, statement, due-date, or loan-servicing questions, use KiaFinance.com or the Kia Finance customer service number. Do not send finance account details through a general public review.

Anti-Theft, Engine, and Settlement-Related Questions

Kia’s Customer Care Center includes routes for campaign reimbursement, Theta II class action claims, and Kia anti-theft issues. If your issue involves a settlement, reimbursement, theft-related update, engine campaign, or legal notice, use the official Kia Customer Care Center and keep copies of all notices, receipts, repair records, and claim confirmations.

Settlement and reimbursement rules can be specific and time-sensitive. Do not rely on public comments for eligibility. Use the official Kia portal, the settlement administrator if applicable, or Kia Customer Care.

Kia Scam and Vehicle Support Warnings

Be careful with fake Kia recall notices, fake warranty calls, fake Kia Connect emails, fake payment texts, fake finance payoff instructions, fake roadside assistance numbers, and lookalike websites. Scammers may try to steal payment details, VINs, Kia Finance account information, login credentials, or personal documents.

  • Use Kia.com, owners.kia.com, KiaFinance.com, or the verified phone numbers listed above.
  • Do not click suspicious recall, settlement, payment, title, towing, or account-lock links.
  • Do not share verification codes, Kia Connect passwords, Kia Finance passwords, full account numbers, or Social Security numbers with unknown callers.
  • Confirm payoff, title, repossession, and payment instructions directly through Kia Finance.
  • Be cautious of fake mechanics or tow companies claiming to be sent by Kia without confirmation.
  • If you entered payment or finance information on a suspicious website, contact your bank or Kia Finance immediately.

How to Escalate a Kia Complaint

If the dealer or first support route does not resolve your issue, contact Kia Customer Care at 1-800-333-4542 or use the Kia Customer Care message portal. Ask for a case number and keep all communication organized.

For warranty, repair, recall, or dealer complaints, include the VIN, mileage, dealer name, repair order, photos, diagnostic results, maintenance records, and the specific resolution you are requesting. For finance complaints, contact Kia Finance and keep payment confirmations, title documents, payoff quotes, and account correspondence.

If the issue needs corporate-level review, you may also use the Kia Corporate Office Headquarters page linked below for headquarters and escalation information.

Kia Reviews and Complaints on CustomerServiceNumbers.com

CustomerServiceNumbers.com currently does not have enough published Kia reviews to summarize a clear customer trend. The live review section shows 0 reviews, so readers are encouraged to share their own Kia customer service experience below.

When leaving a review, describe the issue, dealer or support route used, how long it took, whether Kia resolved the problem, and what other owners should know. Do not post VINs, license plates, loan numbers, repair orders, home addresses, phone numbers, emails, payment details, settlement documents, or photos that reveal private information.

Related Auto Customer Service Pages

Kia Customer Service FAQs

What is the Kia customer service phone number?

The Kia customer service phone number is 1-800-333-4542, also written as 800-333-4KIA.

What are Kia Customer Care hours?

Kia lists Customer Care hours as Monday through Friday, 5:00 a.m. to 6:00 p.m. PST. Kia Customer Care is closed Saturday, Sunday, and U.S. public holidays.

What is the Kia roadside assistance number?

Kia roadside assistance uses 1-800-333-4542. Kia owner materials describe the roadside assistance hotline as staffed 24 hours a day, 365 days a year. Have your VIN ready.

How do I contact Kia about a recall?

Use Kia’s official recall page, contact your preferred Kia dealer, or call Kia Customer Care at 1-800-333-4542.

How do I contact Kia about a warranty problem?

Start with an authorized Kia dealer and ask for a written diagnosis or repair order. If the issue is not resolved, contact Kia Customer Care with the VIN, mileage, repair order, dealer details, and case history.

What is Kia Finance customer service?

Kia Finance America customer service can be reached at 1-866-331-5632, Monday through Friday, 8:00 a.m. to 9:00 p.m. Eastern.

Where is Kia America headquartered?

Kia America, Inc. is listed at 111 Peters Canyon Road, Irvine, CA 92606.

Does CustomerServiceNumbers.com handle Kia repair claims?

No. CustomerServiceNumbers.com is not affiliated with Kia and cannot open warranty claims, repair claims, roadside cases, recall cases, or finance disputes. Contact Kia, Kia Finance, or an authorized Kia dealer directly.

Page Update Note

This Kia customer service page was updated on June 27, 2026, to reflect current Kia Customer Care phone number details, official support hours, Customer Care message portal, roadside assistance information, warranty and recall guidance, Kia Connect support, Kia Finance routing, dealer complaint escalation, scam warnings, COH link information, and live CSN review-status information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with Kia, Kia America, Inc., Kia Corporation, Kia Finance America, Hyundai Capital America, Kia.com, KiaFinance.com, any Kia dealer, or any company listed on this website.

Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For warranty claims, recalls, dealer service, roadside assistance, finance issues, lease questions, title problems, payment disputes, settlement claims, or legal matters, always verify details directly with Kia, Kia Finance, an authorized Kia dealer, your lender, your insurer, or the appropriate professional before taking action.

Share Your Kia Customer Service Experience

Have you contacted Kia about a vehicle repair, recall, warranty claim, dealer complaint, roadside assistance, Kia Connect issue, owner portal problem, Kia Finance payment, lease, payoff, title, settlement claim, or unresolved support issue? Share your experience below to help other Kia owners.

Privacy reminder: Do not post your VIN, license plate, home address, phone number, email address, repair order, loan number, account number, payment information, title paperwork, insurance documents, settlement claim details, or photos that reveal private vehicle or personal information in a public review.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Kia, Kia America, Inc., Kia Corporation, Kia Finance America, Hyundai Capital America, Kia.com, KiaFinance.com, any Kia dealer, or any Kia roadside assistance provider. This page is for informational and consumer-review purposes only. Phone numbers, support routes, warranty rules, recall procedures, finance policies, lease terms, dealer practices, settlement processes, and website links can change. Always confirm important details directly with Kia, Kia Finance, or an authorized Kia dealer before taking action.

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2012 Kia Sorrento Unresolved Engine Failure Issues

July 20, 2016

Kia, I need your help I am so stressed I want to cry on my way to Fort Lauderdale on Friday evening we were driving our 2012 Kia Sorrento and in the middle of alligator alley the car went from 80 to 10 miles in seconds and would not accelerate sounded like a spaceship was taking off and nothing lid on my dashboard thank goodness no other vehicles were around my children and husband were in the car we could have lost our lives my husband struggled on his own in the dark and managed to get the car out Off the road to safety alligator alley is very dangerous road the engine completely went we were stranded there till 12:30 am in the morning in middle of no where with my daughter whom suffers from dysfunctional bleeding and barely any phone signal it was a nightmare and one of the scariest things we have experienced. We have had this car for 3 1/2 years purchased new from Fucillo Kia this happened around 8:15pm we called and had to get the car towed thru our car insurance and arrange an over night storage Kia did not have a security guard or key drop off we had it towed had to get a hotel and arrange a ride back home 2 1/2 hours away car was towed to the nearest Kia that was in Sunrise because towing would have been over $600 to get it back home we were told the next morning a new engine was needed they have had us back and forth I have spoken to every manager available from store to Corporation in California and finally after 3 days they requested all of our maintain receipts and pictures of the motor hours later we get a phone call letting us know our records and engine are immaculate condition and a new engine would be ordered under the warranty and they would try to get us a loaner because it would take a couple weeks then a few hours later the service manager called to inform us that due to a massive engine failure on 2012 Sorrento; the engine is discontinued and no longer available and I would have to wait a minimum of 3 weeks for them to special order the parts because they would have to be fabricated once received they would reconstruct the engine at the dealer utilizing the lower half of our current engine so this will take some time no idea of length of time why hasn’t Kia contacted the consumers and mad them aware of this issue and no loner or rental would be given to us Kia only covers a loner for 3 days this seems unbelievable even so I don’t feel comfortable on the road with this car when there’s pages of people in this same predicament getting into serious accidents and class action law suites even tried going to Fucillo and they cleaned there hands stated it is a corporate issue from this point forward they have nothing to do with the warranty I feel like we are being given the run around and no support on my last conversation with the corporate office I was told I needed to wait 3 days for a supervisor to call or do what I need to do but mine while I still need to work which I have not been able to give 100% of my time this week as I have had to be on the phone with this issue also my daughter has appointments she requires continuous medical treatments due to her bleeding condition I am asking for help at this point just for Kia to make it right and put us in a reliable car that I don’t have to worry about engine failure or that our lives are at risk but I don’t want to get in to another car owing an arm and a leg for this car give us a credit and we will start the payments on that car other than how we were left we don’t even have family here that can give us a ride it’s a struggle to make it to work please help at this point feel I have been left with no other choice then to seek legal action. Thank you

Avatar for Erika
Erika

Unfulfilled Promises and Registration Problems

July 7, 2016

Kia, I purchased my 2015 Kia Optima from Kia of Bedford on May 12, 2016, and I am very unhappy with the experience. The manager told me that I would receive cold-weather floor mats, but I still have not received them. I have called him twice and have not received a callback. When I purchased the car, the dealership was advertising $750 cash back in addition to its best deal. When I called the manager the next day, he told me that I did not qualify for the offer. The dealership also seemed to be in such a hurry to sell me the car that it issued a temporary tag instead of transferring my existing plates. My registration was in the glove compartment, so the information was available. This mistake caused me to spend additional money. Based on my experience, I would not recommend purchasing a vehicle from Kia of Bedford. This was my first and last time doing business there.

Avatar for clinton
clinton

Kia Sorento Warranty Issue

March 27, 2016

Kia, I purchased a 2013 Kia Sorento in 2014 with 36,000. It now has 63.754 miles on it and the warranty just ran out. I was riding down the highway and the car just stop without any warning no lights or anything. I will be contacting the corporate office on Monday. They sold me a lemon and they new it.

Avatar for BJ
BJ

Kia Grand Rapids MI Disappointing Service Repair

February 26, 2016

Kia, My daughter took her car into the Kia on 28th street in Grand Rapids just recent to have her belts changed out and now its squeaking. According to the paperwork the service department also checked and added fluids. She picked her car up and drove it to school when the car started sounding funny. She had a person from class and a cop to check her oil. They both said she had no oil in her car. My daughter had to get a ride to the store to buy some oil. She took the car back to Kia and they checked and said she had no leak and finished off the oil. I live 700 hundred miles away and cannot send my husband with her. My personal opinion she’s a young lady and they are not doing the service she’s paid for. While her car was being serviced They allowed her to drive a new car which she nor I can afford a brand new vehicle. She is trying to get an education and working to help pay for it. How can women go and have their car serviced when they are not being honest? Did they really change out her belts or just spray something on them to keep them from squeaking for a while and did they drain her oil purposely?

Avatar for Brenda
Brenda

Kia Rio Delayed Repair Issues

February 13, 2016

Kia, I bought a 2015 Kia Rio from a dealer in the UAE. I chose it as an economical city car that could save me money. However, I found that a full tank of petrol only provided about 230 kilometers of driving in and outside the city. I believe this indicates a problem with the car. I took the car in for its first maintenance service and asked them about the issue. They only reset the computer, which appears to be a routine process in the GCC, but there was still no change. Yesterday, the car reached 11,000 kilometers, so I took it in for its second maintenance service and informed them about the problem again. They told me the oxygen sensor might need to be replaced under warranty. I then spoke with the service manager, who said that 240 kilometers per tank is normal for a Kia Rio and that replacing the oxygen sensor would not make a difference. The car is still not finished, and the spare part is not available in AUH, so they have requested it from Dubai. In general very bad service after all, no knowledge with sales man, the main information and details not given for customer, no body looking for customer after bought the car, no adviser available in the workshop, service manager sitting in his office without taking care for customer complains. Finally, I’m not interested in my car and looking to sell the car ASAP, Any body ask me about car iIwill advice him for another model because the problem the dealer management. Still my issue not closed, waiting a call to receive my car and I know nothing will change.

Avatar for MOHAMMAD
MOHAMMAD

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