Need help contacting Kia Finance customer service about a car payment, AutoPay, account login, payoff quote, title, lease-end return, billing issue, credit reporting, repossession, address change, or complaint? This page lists verified Kia Finance America support options and explains how to contact the correct official route before leaving a public review.
Kia Finance Customer Service Contact Information
Kia Finance America provides auto loan and lease account support for many Kia customers in the United States. Support may involve payments, account access, AutoPay, payoff quotes, titles, lease-end returns, address changes, billing statements, and account documents.
- Kia Finance America customer service phone number: 866-331-5632
- Customer service hours: Monday-Friday, 8:00 a.m.-9:00 p.m. Eastern
- Official website: KiaFinance.com
- Contact page: Kia Finance Contact Us
- Account login: Kia Finance Login
- Kia finance owner resources: Kia Finance Resources
- Automated phone payment system: 866-498-4455
- Live representative phone payment: 866-644-1350
- Lease-End Advisor: 855-537-8542
- Current name: Kia Finance America
- Older name/search term: Kia Motors Finance
Choose the Correct Kia Finance Support Route
Kia Finance issues can involve retail loans, leases, monthly payments, AutoPay, payoff quotes, titles, lease buyouts, lease returns, account login, paperless statements, address changes, repossession, impound release, credit reporting, and dealer paperwork. Use the official route that matches your issue and avoid posting private finance or vehicle information in a public review.
General Account Help
For general Kia Finance account questions, online account access, billing statements, address changes, account documents, payment history, or help reaching the correct department, call Kia Finance America at 866-331-5632 or log in to your KiaFinance.com account.
Making a Kia Finance Payment
Kia Finance offers online payments through KiaFinance.com, AutoPay, mailed payments, automated phone payments, live-representative phone payments, Western Union, and MoneyGram options. Fees may apply for some phone or third-party payment methods. Always verify payment instructions in your official Kia Finance account or current statement before sending money.
Retail Loan Payment Mailing Address
For retail loan payments, Kia lists the following payment mailing routes. Be sure to include the payment coupon, and if the coupon is not available, write your account number on the check.
- Retail regular payment mail: Kia Finance America, P.O. Box 650805, Dallas, TX 75265-0805
- Retail overnight payment mail: Kia Finance America, Box 650805, 1501 North Plano Rd., Suite 100, Richardson, TX 75081
Lease Payment Mailing Address
Kia Finance lists separate mailing routes for lease payments. Do not use a retail loan payment address for lease payments unless Kia Finance specifically instructs you to do so.
- Lease regular payment mail: Kia Finance America, P.O. Box 660891, Dallas, TX 75266-0891
- Lease overnight payment mail: Kia Finance America, Box 660891, 1501 North Plano Rd., Suite 100, Richardson, TX 75081
AutoPay and One-Time Payments
For AutoPay enrollment, log in to KiaFinance.com or call customer service. For one-time online payments, use your KiaFinance.com account. Do not send payment information through email, text, or public comments.
Payoff Quotes and Titles
For payoff quotes, lease buyouts, title releases, lien releases, state-to-state title transfers, or title paperwork, log in to KiaFinance.com and use the official payoff/title resources. Payoff and title instructions can vary depending on whether you have a retail loan, lease, lease buyout, or state-specific title issue.
Lease-End Help
For lease-end questions, early turn-in questions, excess mileage, wear-and-use charges, disposition fees, lease purchase options, or returning your Kia, contact a Kia Finance Lease-End Advisor at 855-537-8542 or use Kia Finance lease-end resources.
Dealer, Vehicle, Warranty, or Recall Questions
Kia Finance handles finance-account issues. If your problem involves a Kia dealer, vehicle repair, warranty, recall, Kia Connect, roadside assistance, or vehicle service, contact Kia Customer Care or the Kia dealer rather than Kia Finance.
Repossession, Impound, Credit Reporting, or Late Payments
If your issue involves late payments, collections, repossession, impound release, credit reporting, payment disputes, or financial hardship, contact Kia Finance directly through official channels. These matters can have legal, credit, financial, and vehicle-ownership consequences, so keep written records and consult appropriate official or professional resources when needed.
Information To Have Ready Before Contacting Kia Finance
Having the right information ready can help Kia Finance route your issue. Share sensitive details only through official Kia Finance channels, not in public reviews.
- Kia Finance account number, shared only through official channels
- Name on the account
- Vehicle year, model, and last six digits of the VIN, shared only through official channels
- Whether the account is a retail loan or lease
- Payment amount, payment date, and confirmation number for payment questions
- Payoff quote, title request, or lease-end document details, if applicable
- Dealer name and location if the issue started at the dealership
- Statement, notice, or account message related to the issue
- Case number or prior contact date, if available
- A short timeline of what happened and the resolution you are requesting
Common Reasons Customers Contact Kia Finance
Customers may contact Kia Finance customer service for help with:
- Monthly car payments
- AutoPay setup or changes
- Online account login problems
- Payment history and billing statements
- Paperless statement enrollment
- Address changes
- Payoff quotes and title release questions
- Lease buyouts and lease-end returns
- Excess mileage, disposition fees, or wear-and-use charges
- Credit reporting questions
- Late payments, hardship questions, collections, repossession, or impound issues
- Complaints about billing, payments, title processing, payoff instructions, account access, or customer support response
Auto Finance, Payment, and Scam Safety Reminder
Kia Finance accounts involve sensitive financial and vehicle information. Never post your account number, full VIN, license plate, Social Security number, bank account number, routing number, payoff quote, title document, repossession notice, impound paperwork, payment confirmation, credit report, password, verification code, address, phone number, or screenshots in a public review.
Be careful with calls, texts, emails, letters, or websites claiming to offer Kia payment relief, fake payoff instructions, vehicle release help, title processing, warranty extensions, dealer refunds, or account recovery. Go directly to KiaFinance.com or call a verified Kia Finance number before sending money or documents.
How To Escalate a Kia Finance Complaint
If your first contact with Kia Finance does not resolve the issue, follow up through official support with a clear timeline. Keep copies of statements, payment confirmations, payoff quotes, title documents, account messages, dealer paperwork, and written responses.
- Start with Kia Finance customer service at 866-331-5632.
- Log in to KiaFinance.com for account-specific documents, messages, payment history, and payoff/title tools.
- For payment issues, save payment confirmations, bank records, and posting dates.
- For payoff or title issues, verify whether your account is retail, lease, or lease buyout before mailing checks or documents.
- For lease-end concerns, contact a Lease-End Advisor at 855-537-8542.
- For dealer, warranty, recall, or repair issues, contact Kia Customer Care or the dealership.
- For credit reporting, repossession, legal, financial, title, regulatory, or debt-collection concerns, contact the appropriate official or professional resource.
Kia Finance Reviews and Complaints on CustomerServiceNumbers.com
As of this update, this CSN page has 1 published review for Kia Finance with an overall rating of 2.0 out of 5 stars. The visible review is an older 2018 complaint about a high interest rate and monthly payment on a Kia Sorento purchased through a dealer in Columbia, South Carolina.
Because there is only 1 published review on this CSN page, it should be treated as an individual user-submitted experience, not a complete summary of all Kia Finance customers, loans, leases, payments, dealers, credit terms, or support outcomes.
Review Moderation and Finance Privacy Reminder
CustomerServiceNumbers.com moderates reviews for profanity, spam, and personal information. Because Kia Finance involves vehicle loans, leases, payments, titles, credit reporting, repossession, and personal finance information, please be especially careful not to post private details.
Do not include account numbers, full VINs, license plates, payoff quotes, payment confirmations, bank details, Social Security numbers, credit reports, dealer paperwork with private information, title documents, repossession paperwork, phone numbers, email addresses, home addresses, screenshots, or private support emails in a public review.
Related Customer Service Resources
Customers researching auto finance, vehicle support, and automaker customer service may also find these related CustomerServiceNumbers.com pages useful: Toyota customer service, Honda customer service, VW Credit customer service, and Chrysler Financial customer service.
For Kia headquarters and corporate-office information, see Kia Corporate Office Headquarters. If you are researching an unfamiliar auto finance, dealer, warranty, payment, or card-charge descriptor, visit ChargeOnMyCard.com. For scam warnings involving fake finance calls, fake payoff requests, fake warranty notices, dealer-payment scams, or suspicious text messages, visit ThinkItsAScam.com. You can also share broader company reviews at ZeroStars.org.
Kia Finance Customer Service FAQs
What is the Kia Finance customer service number?
The verified Kia Finance America customer service number is 866-331-5632.
What are Kia Finance customer service hours?
Kia Finance lists customer service hours as Monday-Friday, 8:00 a.m.-9:00 p.m. Eastern.
Is Kia Motors Finance the same as Kia Finance America?
Kia Motors Finance is an older name many customers still search for. The current customer-facing name is Kia Finance America.
Where do I mail a Kia Finance payment?
Kia Finance lists separate payment mailing addresses for retail loan customers and lease customers. Retail loan payments go to Kia Finance America, P.O. Box 650805, Dallas, TX 75265-0805. Lease payments go to Kia Finance America, P.O. Box 660891, Dallas, TX 75266-0891. Always verify the address on your current statement or KiaFinance.com account before mailing money.
How do I make a Kia Finance payment by phone?
Kia lists automated phone payments at 866-498-4455 and live representative phone payments at 866-644-1350. Fees may apply.
Who do I call for Kia lease-end questions?
Kia Finance lists Lease-End Advisor support at 855-537-8542.
Can I pay Kia Finance with a credit card?
Kia states that direct credit card payments are not available through Kia Finance America, but third-party options such as Western Union may allow certain Visa or MasterCard payments with fees and restrictions. Always verify current payment options through KiaFinance.com.
Can CustomerServiceNumbers.com help with a Kia Finance payment or title?
No. CustomerServiceNumbers.com is an independent review and contact-information site. For payments, titles, payoff quotes, lease-end issues, repossession, credit reporting, or account access, contact Kia Finance directly through official channels.
Is CustomerServiceNumbers.com affiliated with Kia Finance?
No. CustomerServiceNumbers.com is an independent consumer information site and is not affiliated with Kia Finance America, Hyundai Capital America, Kia America, Kia Corporation, or any Kia dealer. For account, payment, title, lease, credit, legal, finance, or dealer issues, contact Kia Finance or the appropriate official/professional resource directly.
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has published customer service contact information and user-submitted reviews since 2004. This page is updated using publicly available company information, official support resources, and live CSN review status so readers can find the right support route and share their own customer service experience.
Share Your Kia Finance Customer Service Experience
If you have contacted Kia Finance customer service, made a payment, requested a payoff quote, had a title issue, handled a lease-end return, disputed a billing issue, dealt with repossession or impound release, or tried to resolve a Kia Finance complaint, share your experience below. Please keep your review factual and avoid posting private account, payment, title, VIN, credit, address, dealer, or contact information.
Page Update Note: This Kia Finance customer service page was updated on July 3, 2026, to reflect the current Kia Finance America name, KiaFinance.com support routing, verified customer service hours, payment phone numbers, retail and lease payment mailing guidance, lease-end support, finance privacy reminders, and CSN review-status guidance.
Customer Service Numbers Disclaimer
CustomerServiceNumbers.com is a consumer-driven platform focused on customer service contact information, complaints, reviews, and user experiences. This website is not affiliated with Kia Finance America, Hyundai Capital America, Kia America, Kia Corporation, or any Kia dealer. Contact details are provided for informational purposes and should be verified through the company’s official website before you rely on them. Kia Finance does not provide customer support through this page. For payments, loans, leases, payoff quotes, titles, repossession, impound release, credit reporting, billing, dealer disputes, legal, financial, tax, insurance, or regulatory matters, contact Kia Finance or the appropriate official/professional resource directly.
