How To Contact Kia Finance Customer Service
Kia Finance Company is the car loan division that finances consumers cars and SUVs.
Automated Account Access: 1-866-331-5632
Customer Service Phone Number:1-866-331-5632
Collections Phone Number: 1-866-344-5632
Kia Finance Company Address:
10550 Talbert Avenue
Fountain Valley, CA 92708
(This address is not the payment address – See your Kia Finance Statement for that address)
1-866-331-5632
13 Responses
We bought a 2018 Sorento==6 cylinder in March—-love it—-9% interest too high—843.00—payments—may have to turn car in, Columbia, s.c.- interest rate too high—purchased at J.T.KIA, COLUMBIA, S.C.==THKS
DO NOT WANT TO SEE YA IN A KIA(pos) PEOPLE DO NOT BUY THEM CAUSE THEY WANT TO THEY BUY THEM BECAUSE THEY HAVE TO. KEEP DRIVING THEM AND PEOPLE KNOW YOU EITHER HAVE BAD CREDIT OR YOUR ONE CHEAP SOB
I have a leased KIA Optima and recently moved from Florida to New York State. When I went to DMV to register the car in NYS I was given a form to fax to them to get their permission to do so because they are the lien holders. The fax was sent on the 19th and when I returned to the DMV on Tuesday I was told they still had not received the fax. I tried to call their customer service number all day, every 1/2 hour and was put on hold, recording telling me it would be 4 minutes then 10 minutes then 20 minutes. The number I have is 866-331-5632 and my invoice said the number could be called from 8am to 9pm EST. When I called at 6 the recording said the office was closed and to call back when they are open. Then I sent them an e-mail which I received this morning thanking me for contacting them and would get back to me in 2 days. I called this morning at 8am and the recording said they were not open and their hours were 8am to 9pm CENTRAL TIME. What kind of game are they playing? I finally called their Customer Service Support number and was forwarded to someone in the leasing department. When I explained the situation I was told that even though I sent the fax on the 19th the lien department was working on the faxes from the 18th and it would be about 2 or 3 days before my fax would be answered. That is ludicrous. Now I can’t register the car for probably a week. Luckily the sticker doesn’t run out until the 31st. Right now, since I still have the paperwork from Florida; I am tempted to re-register the car in Florida for another year. I have leased KIA’s since 2012 but after reading all the negative reviews and my experience I don’t believe I will lease from KIA again once my lease is over. Too bad because it is a great car but the finance company sucks.
Don’t know what you guys are talking about. Had to give my last 4 SS # and DOB a couple of times, but all went well