Kia Roadside Assistance: Towing, Coverage and Trip Help

Kia Roadside Assistance can dispatch help for a disabled eligible Kia, including towing, a battery jump, lockout assistance, fuel delivery or a flat-tire change when the vehicle has an inflated spare. Call 1-800-333-4542, also known as 1-800-333-4KIA.

Emergency roadside dispatch is available 24 hours a day, 365 days a year. If the vehicle is stopped in a dangerous traffic location, someone is injured, there is a fire or the vehicle was involved in a serious collision, call 911 before waiting for roadside assistance.

Kia Roadside Assistance Phone Number and Contacts

• 24-hour Kia Roadside Assistance: 1-800-333-4542
• Number by name: 1-800-333-4KIA
• Emergency roadside availability: 24 hours a day, 365 days a year
• Regular Kia Consumer Assistance hours: Monday-Friday, 5 a.m.-6 p.m. PT
• Kia Customer Care Center: Submit a Kia Customer Care Request
• Kia warranty and roadside information: Review Kia Warranty Coverage
• Kia Owner Portal: Access Kia Owner Resources
• Kia Connect support: Review Kia Connect Support
• Find a Kia dealer: Kia Dealer Locator
• Check for Kia recalls: Kia Recall Lookup
• Customer Care mailing address: Kia America, Inc., Kia Customer Care Center, P.O. Box 52410, Irvine, CA 92619-2410
• Official U.S. website: Kia.com

The same telephone number is used for emergency roadside dispatch and ordinary Kia Consumer Assistance. Clearly tell the representative that the vehicle is currently disabled and that roadside service is needed.

What to Tell Kia Roadside Assistance

Be prepared to provide:

• Vehicle Identification Number, or VIN
• Vehicle year, model and color
• License plate number
• Name of the registered owner
• Telephone number that will remain available
• Exact vehicle location
• Highway, direction of travel and nearest exit
• Nearby address, business or landmark
• Whether the vehicle is in a traffic lane or another dangerous location
• Description of the mechanical or roadside problem
• Whether the vehicle has an inflated spare tire
• Whether passengers, children or pets are present
• Preferred Kia dealer, if one is nearby

The VIN can usually be found on the driver-side dashboard, driver-door jamb, vehicle registration or insurance card.

Share the VIN and exact location only through an official Kia contact route or with the assigned roadside provider. Do not post that information in a public review.

What Does Kia Roadside Assistance Cover?

Standard new-vehicle assistance can include:

• Battery jump-start
• Changing a flat tire using the vehicle’s inflated spare
• Lockout assistance
• Delivery of a small quantity of fuel
• Towing after a qualifying warranty-related disablement
• Eligible trip-interruption expenses

Coverage is subject to the Warranty and Consumer Information Manual for the vehicle’s model year.

The plan does not guarantee that every roadside event, tow, destination, part, repair or expense will be free.

How Long Does Kia Roadside Assistance Last?

New current-model-year Kia vehicles generally include roadside assistance for:

• 60 months from the vehicle’s in-service date, or
• 60,000 miles

Coverage ends when either limit is reached first.

The in-service date may be earlier than the day a later owner bought the vehicle. Ask Kia to verify coverage using the VIN.

Coverage can differ for:

• Older model years
• Kia Certified Pre-Owned vehicles
• Vehicles with extended service contracts
• Previously owned vehicles
• Commercial or fleet vehicles
• Vehicles registered outside the United States

Kia Certified Pre-Owned Roadside Assistance

Kia’s current Certified Pre-Owned program advertises 24-hour, unlimited-mile roadside assistance for ten years, subject to its program details.

Verify:

• Whether the vehicle was sold as an eligible Kia CPO vehicle
• The original in-service date
• The coverage period stated in the CPO paperwork
• Whether ownership-transfer requirements were completed
• Whether the requested service qualifies

A used Kia is not automatically a Kia Certified Pre-Owned vehicle.

Kia Towing Coverage

When a warranty-related mechanical problem makes an eligible Kia undriveable, Roadside Assistance can arrange transport to:

• The nearest authorized Kia dealer, or
• An authorized alternative service location selected under the program

Before the tow begins, ask:

• Which destination is covered
• Whether the requested destination is farther than the covered location
• Whether additional mileage will be charged
• Who must pay any extra amount
• Whether the destination is open
• Whether an after-hours key drop is available
• Where the vehicle will be stored if the dealer is closed

A tow to a preferred dealer farther away may require payment of the additional distance.

Accident Towing vs. Warranty-Related Towing

Kia’s standard plan primarily describes towing for a warranty-related disablement.

A collision, flood, fire, vandalism, off-road incident or police-directed tow may be handled through:

• The automobile insurer
• Law enforcement
• A collision-assistance program
• A separately purchased roadside or protection plan
• A local towing company

Call 911 after a serious accident or when the vehicle creates an immediate road hazard. Contact the insurer before authorizing an expensive collision tow when circumstances permit.

Kia Roadside Assistance for a Flat Tire

Kia’s standard roadside materials describe changing a flat tire when the vehicle has an inflated spare.

Before dispatch, confirm whether the vehicle has:

• A full-size spare
• A temporary spare
• A jack and wheel tools
• Only a tire-mobility or sealant kit
• Wheel-lock hardware and the matching key

A tire cannot be changed when:

• There is no usable spare.
• The spare is flat or damaged.
• The wheel-lock key is missing.
• The wheel, suspension or hub is damaged.
• The vehicle is in an unsafe position.
• The provider cannot safely access the vehicle.

Ask whether towing is available and whether additional charges apply when a tire change cannot be completed.

Kia Battery Jump-Start Assistance

Roadside Assistance may dispatch a provider to jump the vehicle’s 12-volt battery.

Tell the dispatcher if:

• The dashboard is completely dark.
• The starter clicks but does not crank.
• Warning lights appeared before shutdown.
• The battery was recently replaced.
• The vehicle is a hybrid, plug-in hybrid or EV.
• There is smoke, heat, swelling or a chemical odor.

Do not attempt a jump-start when the battery is visibly damaged, leaking, frozen, swollen or producing smoke. Move away from the vehicle and call emergency services if there is a fire risk.

A successful jump does not prove that the battery is the only problem. The charging system, starter, wiring or another component may require diagnosis.

Kia Lockout Assistance

Kia can arrange lockout assistance through a roadside locksmith.

Have identification and proof of ownership available. The provider may decline to unlock the vehicle when ownership cannot be verified.

Roadside lockout service does not necessarily include:

• Replacement keys
• Replacement smart-key fobs
• Key programming
• Repair of damaged locks
• Retrieval of a broken key from the ignition

Call 911 when a child, vulnerable adult or animal is locked in a vehicle and may be in danger.

Running Out of Gas

For an eligible gasoline-powered vehicle, Kia may dispatch a provider with a small amount of fuel intended to help the driver reach a nearby fuel station.

Ask whether:

• The delivery service is covered
• The fuel itself carries a charge
• The correct fuel grade is available
• The vehicle requires diesel rather than gasoline
• Towing will be required if fuel delivery does not restart the vehicle

Do not add the wrong fuel type. Contact Kia before attempting to start a vehicle that may have been filled with the incorrect fuel.

Kia EV Roadside Assistance

An electric Kia is also covered according to its applicable roadside plan, but assistance for a depleted high-voltage battery may differ from ordinary fuel delivery.

Do not assume that a provider will bring a mobile high-voltage charger.

Ask the dispatcher:

• Whether the EV requires towing
• Whether it will be taken to a Kia dealer or charging location
• Whether the destination is within the covered towing terms
• Whether the vehicle can be placed into the required tow mode
• Whether a flatbed truck is required
• Whether additional mileage will be charged

Follow the towing instructions in the specific EV owner’s manual. Improper towing can damage an electric drivetrain.

Requesting Help Through Kia Connect

Eligible and properly equipped vehicles may provide roadside-request features through Kia Connect or the Kia Access app.

Connected roadside features can transmit the vehicle’s location to the assistance provider, but they depend on:

• Compatible vehicle equipment
• Active service eligibility
• Cellular coverage
• Account setup
• Current app and vehicle software

If the connected feature fails, call 1-800-333-4542 directly.

Do not depend exclusively on an in-vehicle button or app in an area with poor cellular service.

Kia Roadside Provider Is Late or Did Not Arrive

Response times depend on location, weather, traffic, local provider availability, road closures and the type of equipment required.

When service is assigned, ask for:

• Kia roadside case number
• Provider or towing-company name
• Provider telephone number
• Estimated arrival time
• Truck or driver description
• Covered destination
• Any expected out-of-pocket charge

If the provider misses the ETA:

1. Call the assigned provider for a direct update.
2. Call Kia Roadside Assistance again.
3. Give the existing case number.
4. Explain whether the vehicle is in an unsafe location.
5. Ask whether the provider has actually accepted the dispatch.
6. Request reassignment when the provider cannot respond.
7. Document the times and information provided.

Call 911 when the vehicle or occupants face immediate danger. Roadside Assistance is not a substitute for police, fire or emergency medical services.

Arranging Your Own Tow

Contact Kia before hiring a towing company whenever practical.

Ask for written or recorded authorization and confirm:

• Whether self-arranged towing is permitted
• The maximum reimbursable amount
• The approved destination
• Required receipt information
• The deadline and method for submitting reimbursement

Keep:

• Itemized paid invoice
• Tow-company name and telephone number
• Pickup and delivery addresses
• Mileage
• Kia case number
• Photographs when relevant
• Dealer repair order

Reimbursement is not guaranteed merely because a Kia was towed. Unauthorized mileage, storage, accident recovery or noncovered services may remain the owner’s responsibility.

Kia Trip Interruption Benefit

Trip-interruption assistance may apply when:

• The disablement is related to a covered warranty condition.
• It occurs more than 150 miles from the owner’s home.
• Repairs require more than 24 hours.
• Kia Roadside Assistance authorizes the expenses in advance.

The standard benefit is limited to reasonable expenses for:

• Meals
• Lodging
• Rental transportation

The current stated limit is:

• Up to $100 per day
• Up to three days per incident

Call Kia before making arrangements. Save itemized receipts and the dealer’s repair documentation.

Insurance deductibles and expenses already paid by an insurer or another provider are not eligible for duplicate reimbursement. Fleet vehicles are excluded from the standard trip-interruption policy.

When Kia Roadside Coverage May Be Limited or Denied

Coverage may be limited when:

• The time or mileage limit has expired.
• The service request is not covered.
• The vehicle cannot be safely reached by the service truck.
• The requested towing destination exceeds the covered route.
• The vehicle has a salvage, branded or total-loss history.
• The requests are excessive in frequency or type.
• The incident involves a collision or off-road recovery.
• The vehicle is outside the covered geographic area.
• The service was independently arranged without authorization.

Request a clear explanation when coverage is denied and ask which section of the model-year Warranty and Consumer Information Manual applies.

Kia Roadside Assistance and the Dealership

Kia Roadside Assistance dispatches the tow or minor roadside service. A dealership handles:

• Mechanical diagnosis
• Warranty eligibility
• Repair estimates
• Parts ordering
• Recall repairs
• Vehicle pickup after repair
• Loaner or rental availability

The towing provider cannot promise that Kia will cover the underlying repair.

Confirm that the dealer will accept the vehicle, especially after hours. Ask where to leave the keys and how to document the vehicle’s arrival.

Roadside and Highway Safety

When a vehicle becomes disabled:

• Move as far from moving traffic as safely possible.
• Turn on hazard lights.
• Remain aware of traffic from both directions.
• Do not stand between vehicles.
• Do not attempt a tire change beside fast-moving traffic.
• Follow instructions from police or highway-patrol personnel.
• Tell dispatch immediately when the location is unsafe.

Whether it is safer to remain inside the vehicle or exit depends on the location and hazard. Follow emergency-service instructions.

Kia Roadside Assistance Scams

Be cautious when someone:

• Calls unexpectedly and claims payment is required to activate Kia coverage
• Demands gift cards, cryptocurrency or a wire transfer
• Requests a password or one-time verification code
• Sends an unfamiliar payment link
• Asks for remote access to a phone
• Refuses to provide the Kia roadside case number
• Arrives in an unmarked vehicle that does not match dispatch information

Verify the provider through Kia Roadside Assistance before allowing the vehicle to be hooked up or paying an unexpected charge.

How to Escalate a Kia Roadside Assistance Complaint

1. Call 1-800-333-4542 and provide the existing roadside case number.
2. Ask whether the provider accepted the dispatch and request an updated ETA.
3. Request reassignment if the provider cannot respond.
4. Save the provider’s name, telephone number and messages.
5. Obtain an itemized invoice for any amount paid.
6. Open a formal case through the Kia Customer Care Center.
7. Include the VIN, mileage, date, location, roadside case number, provider, dealer and requested resolution privately.
8. Ask for supervisor or reimbursement review.
9. Work with the dealer’s service manager when the dispute involves diagnosis, warranty coverage or repair.
10. Use the Kia Corporate Office page when documented Customer Care escalation remains unresolved.

For a suspected safety defect, check the vehicle for recalls and consider submitting a complaint through the National Highway Traffic Safety Administration.

A review submitted to CustomerServiceNumbers.com does not dispatch a tow truck, report an emergency, preserve a reimbursement deadline or open a Kia complaint case.

Kia Roadside Assistance Reviews and Complaints

CustomerServiceNumbers.com currently displays five submitted entries and an overall rating of 3.0 out of 5 stars.

One May 2018 entry is a request for the name and telephone number of a local roadside provider, not a firsthand service review. It should be excluded from the review count and rating.

The four remaining visible reviews are older submissions from 2015 and 2016. They describe individual experiences involving:

• Long towing delays
• Providers missing estimated arrival times
• Repeated or inconsistent dispatch updates
• Communication problems with contracted towing companies
• Questions about covered towing distance and added charges
• Difficulty handling a flat tire when the vehicle lacked a usable spare

One reviewer said the Kia representatives were courteous and highlighted a representative who took additional steps to contact the provider. Another praised the dealer that accepted the disabled vehicle.

Because these reviews are several years old, they should be treated as historical individual experiences rather than a measurement of current nationwide Kia Roadside Assistance.

Frequently Asked Questions About Kia Roadside Assistance

What is the Kia Roadside Assistance phone number?

Call 1-800-333-4542, also known as 1-800-333-4KIA.

Is Kia Roadside Assistance available 24 hours?

Yes. Emergency roadside dispatch is available 24 hours a day, 365 days a year.

What are Kia Customer Care hours?

Ordinary Kia Consumer Assistance is available Monday through Friday from 5 a.m. to 6 p.m. Pacific Time. Roadside emergencies use the same number but remain available 24/7.

How long is Kia roadside coverage?

New current-model-year Kia vehicles generally include coverage for 60 months or 60,000 miles from the in-service date, whichever comes first. The applicable model-year warranty manual controls.

Does Kia Roadside Assistance cover towing?

It generally covers towing to the nearest Kia dealer or authorized alternative service location when a warranty-related problem makes an eligible vehicle undriveable. Other towing situations may carry charges.

Will Kia change a flat tire?

Kia can dispatch help to install an inflated spare tire. If the vehicle has no usable spare, ask whether towing is available and covered.

Does Kia Roadside Assistance bring gas?

An eligible plan may provide delivery of a small quantity of fuel. Confirm whether the fuel or any additional service carries a charge.

Will Kia unlock my vehicle?

Kia can arrange lockout assistance. Replacement keys, smart-key programming and lock repairs may not be included.

Will Kia bring a charger to a dead EV?

Do not assume mobile high-voltage charging is available. A depleted Kia EV may require towing. Confirm the destination and coverage during dispatch.

What is Kia’s trip-interruption benefit?

For an eligible warranty-related disablement more than 150 miles from home that requires over 24 hours to repair, Kia may reimburse up to $100 per day for as many as three days. Advance authorization is required.

Can I arrange my own tow and ask Kia for reimbursement?

Contact Kia first and obtain authorization whenever possible. Reimbursement is not guaranteed for an independently arranged tow.

Does Kia Roadside Assistance cover salvage-title vehicles?

Kia states that roadside benefits are unavailable for vehicles with qualifying salvage, branded or total-loss histories.

Can CustomerServiceNumbers.com dispatch Kia roadside service?

No. Call Kia directly at 1-800-333-4542.

Related Roadside Assistance Customer Service Pages

• Hyundai Roadside Assistance
• Toyota and ToyotaCare Customer Service
• Honda Care Roadside Assistance
• AAA Roadside Assistance

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official roadside numbers, coverage guidance, towing information, escalation routes and customer reviews.

We are not affiliated with Kia America, Kia Corporation, a Kia dealer, roadside provider, towing company, automobile insurer or emergency service.

Share Your Kia Roadside Assistance Experience

Have you contacted Kia about a tow, battery jump, flat tire, lockout, fuel delivery, EV battery, trip-interruption claim or delayed provider? Leave a factual review below and explain the type of service requested, approximate wait, communication received and whether the issue was resolved.

Comments are moderated. Do not include complete VINs, license plates, exact home addresses, current vehicle locations, telephone numbers, account emails, payment information, key codes, roadside case numbers, towing invoices or private correspondence.

Page Update Note

This Kia Roadside Assistance page was reviewed and updated on July 17, 2026. The update replaced the incorrect international website link, verified 24-hour U.S. roadside support, added current coverage and trip-interruption information and expanded guidance for towing, flat tires, EVs, provider delays, self-arranged towing, reimbursements and complaint escalation.

The review section was also corrected to distinguish four older firsthand reviews from one 2018 support question that should not be included in the review count.

Last Updated: July 17, 2026

Customer Service Information Disclaimer

CustomerServiceNumbers.com is not affiliated with Kia America, Kia Corporation, a Kia dealer, roadside provider, towing company, automobile insurer or emergency service. Kia does not provide roadside assistance through this website.

Roadside eligibility, time and mileage limits, towing destinations, service availability, trip benefits, reimbursements, Certified Pre-Owned coverage and exclusions can vary by vehicle, model year, plan and location. The applicable Warranty and Consumer Information Manual, CPO documents, service contract and current Kia decision control.

This page cannot dispatch a provider, guarantee an arrival time, authorize a tow, determine warranty eligibility, approve reimbursement, provide emergency rescue or decide whether a roadside location is safe.