Hyundai Roadside Assistance: Towing & Complaints

Hyundai drivers may need roadside assistance after a mechanical breakdown, dead battery, flat tire, vehicle lockout, empty fuel tank, collision, electric-vehicle problem, or other event that leaves the vehicle inoperable.

Customers may also need help when a tow truck is late, coverage is denied, the vehicle is taken to the wrong dealership, an unexpected charge appears, the vehicle is damaged during towing, or a roadside complaint remains unresolved.

The correct place to start depends on whether the driver needs immediate roadside dispatch, reimbursement for a warrantable breakdown, Hyundai Customer Care assistance, Bluelink support, or review of a towing-provider complaint.

Below are Hyundai’s current roadside contacts, coverage information, practical breakdown steps, trip-interruption guidance, complaint escalation options, and related consumer resources.

Hyundai Roadside Assistance contact information reviewed and updated in June 2026.

Hyundai Roadside Assistance Help by Issue

• Immediate roadside help: Call Hyundai Roadside Assistance at 1-800-243-7766.
• Vehicle stopped in a dangerous location: Prioritize personal safety and call 911 when there is an injury, fire, collision, blocked travel lane, or immediate traffic danger.
• Mechanical breakdown: Provide the VIN, mileage, location, and description of the problem when requesting service.
• Vehicle requires towing: Hyundai generally transports an inoperable covered vehicle to the nearest Hyundai dealership or authorized service facility.
• Dead battery: Request a jump-start. A replacement battery or non-warranty repair may cost extra.
• Flat tire: Request assistance when the Hyundai has a usable spare tire and the necessary wheel-lock equipment.
• Vehicle has a tire mobility kit: Hyundai’s standard flat-tire-change benefit does not apply in the same way when the vehicle was supplied with a tire mobility kit instead of a spare.
• Keys locked in the vehicle: Request lockout service. Lost keys, replacement keys, programming, and damaged locks may not be covered.
• Vehicle is out of gas: Hyundai may provide up to three gallons of fuel where legally permitted.
• Electric Hyundai is out of charge or disabled: Request towing and tell the dispatcher that the vehicle is electric so appropriate equipment and procedures can be used.
• Bluelink roadside request: Eligible Bluelink-equipped vehicles may transmit the vehicle location to a roadside representative.
• Tow truck has not arrived: Call the roadside number again, provide the dispatch number, and request an updated arrival estimate or replacement provider.
• Coverage was denied: Ask which model-year handbook, in-service date, exclusion, or program limitation was applied.
• Customer arranged an independent tow: Keep the receipt and contact Hyundai Customer Care if the dealership later confirms that the disablement was caused by a warrantable defect.
• Trip-interruption expenses: Keep itemized receipts and confirm eligibility when a warrantable breakdown occurs more than 150 miles from home and requires an overnight repair.
• Vehicle damaged during towing: Photograph the damage immediately and request the towing provider’s incident and insurance-claim process.
• Complaint about roadside-provider conduct: Keep the towing-company name, driver or truck number, dispatch record, timeline, and photographs.
• Unresolved roadside complaint: Contact Hyundai Customer Care and ask that a formal case be opened.
• Warranty dispute: Follow Hyundai’s dealership and Customer Care escalation process and review BBB AUTO LINE when applicable.

How To Contact Hyundai Roadside Assistance

• Hyundai Roadside Assistance: 1-800-243-7766
• Roadside Availability: 24 hours a day, 365 days a year
• Service Area: All 50 U.S. states and Canada under the applicable Hyundai program
• Official Roadside Information: Hyundai Roadside Assistance
• Hyundai Customer Care: 1-800-633-5151
• Customer Care Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PT; Saturday, 6:30 a.m. to 3:00 p.m. PT; closed Sunday
• Hyundai Consumer Assistance Center: Open or Update a Hyundai Case
• Hyundai Customer Care Email: consumeraffairs@hmausa.com
• Hyundai Bluelink Support: 1-855-2-BLUELINK or 1-855-225-8354
• MyHyundai: MyHyundai Owner Portal
• Find a Hyundai Dealer: Hyundai Dealer Locator
• Warranty Information: Review Hyundai Warranty Coverage
• Hyundai Recall Lookup: Check for Hyundai Recalls and Campaigns
• Hyundai Motor America Headquarters: 10550 Talbert Avenue, Fountain Valley, CA 92708
• Customer Care Mailing Address: Hyundai Customer Care, P.O. Box 20850, Fountain Valley, CA 92728
• Official Website: HyundaiUSA.com

Important: Call 911 first when a disabled Hyundai creates an immediate traffic danger, someone is injured, the vehicle is on fire, or another emergency requires police, fire, or medical assistance.

Hyundai Roadside Assistance dispatches service through the American Automobile Association and affiliated motor clubs. These roadside providers are independent contractors rather than Hyundai dealerships or Hyundai employees.

How Long Does Hyundai Roadside Assistance Last?

New Hyundai vehicles generally include roadside assistance for 60 months with unlimited mileage. Coverage begins on the date the vehicle is delivered to the first retail buyer or is first placed into service, whichever occurs earlier.

The five-year roadside term is separate from Hyundai’s other warranties. A vehicle may still have powertrain, hybrid, electric-vehicle, emissions, or certified-used coverage after the standard roadside term ends.

Coverage Can Differ by Vehicle Program

Check the paperwork and warranty handbook applying to the specific vehicle because benefits can differ for:

• New Hyundai vehicles
• Hyundai Certified Used Vehicles
• Hyundai Select Used vehicles
• Commercially used vehicles
• Hyundai Protection Plan or extended-coverage products
• Older model years
• Vehicles purchased in another country

Hyundai Certified Used Vehicle Coverage

Hyundai currently advertises ten years of unlimited-mile roadside assistance for qualifying Hyundai Certified Used Vehicles, measured from the vehicle’s original in-service date.

The Certified Used Vehicle program currently describes up to six complimentary roadside events during each 12-month period of covered service. Program paperwork and vehicle eligibility control the actual benefit.

Hyundai Select Used Coverage

Hyundai Select Used vehicles may include a shorter roadside benefit, currently described as 90 days with unlimited mileage and one complimentary roadside event during that period.

Do not assume that a used Hyundai automatically qualifies. Confirm the program in the purchase paperwork or with the selling Hyundai dealer.

What Hyundai Roadside Assistance Covers

Hyundai’s current new-vehicle roadside program includes the following principal services, subject to the warranty handbook and exclusions:

• Towing an inoperable vehicle to the nearest Hyundai dealership or authorized service facility
• Dead-battery jump-start assistance
• Flat-tire change when an appropriate spare tire is supplied and usable
• Vehicle lockout service when keys are locked inside
• Delivery of up to three gallons of gasoline where permitted
• Hyundai dealership locator assistance
• Qualifying trip-interruption reimbursement

Roadside assistance provides emergency dispatch and limited roadside services. It does not automatically pay for every repair, replacement part, collision expense, storage charge, key, tire, battery, recovery service, or travel cost associated with the breakdown.

What Hyundai Roadside Assistance Does Not Cover

Hyundai’s roadside handbook excludes or limits several situations and expenses.

Examples include:

• Off-road conditions
• A vehicle that cannot be reached from a publicly maintained road
• Repairs, replacement parts, or mechanical labor
• Property loss
• Accident- or collision-related expenses
• Vehicle abuse
• Racing
• Vandalism
• Snow-tire service
• Repair of tire studs
• Installing or removing snow chains
• Impound fines, fees, or taxes
• Lost time or wages
• Loss of business revenue
• Loss of use of the vehicle
• Many incidental or consequential expenses

Hyundai may also limit service or reimbursement when it determines that the frequency or type of roadside claims is excessive.

Roadside Assistance Is Not the Same as Warranty Repair

A complimentary roadside dispatch does not mean that the repair will be covered by Hyundai’s vehicle warranty.

Roadside assistance may tow the vehicle to a Hyundai dealership. The dealership must then diagnose the condition and determine whether the repair qualifies under:

• The New Vehicle Limited Warranty
• The Powertrain Limited Warranty
• The Hybrid, Plug-In Hybrid, or Electric Vehicle Warranty
• A recall or service campaign
• Certified Used Vehicle coverage
• A Hyundai Protection Plan
• Another applicable agreement

Possible customer-paid costs can include:

• Replacement battery
• Replacement tire
• New key or key programming
• Non-warranty mechanical repairs
• Collision repairs
• Storage or impound charges
• Additional towing beyond the covered destination
• Special recovery services
• Services excluded by the applicable program

Information Needed When Calling Hyundai Roadside Assistance

Hyundai currently asks drivers to provide:

• The driver’s name
• The Vehicle Identification Number
• The current vehicle mileage
• The vehicle’s exact location
• A description of the vehicle problem

It is also helpful to provide:

• A reliable callback number
• The vehicle year, model, trim, and color
• The direction of travel
• The nearest exit, cross street, mile marker, business, or landmark
• Whether the vehicle is blocking traffic
• Whether the vehicle can shift into neutral
• Whether a spare tire is present
• Whether a wheel-lock key is available
• Whether the vehicle is gasoline, hybrid, plug-in hybrid, electric, or hydrogen powered
• Whether police or another towing provider is already present
• The preferred Hyundai dealership, when a choice is permitted

The VIN is generally located on the driver-side dashboard near the windshield, on the driver-door label, or in the registration, insurance records, and MyHyundai account.

How To Request Hyundai Roadside Assistance

1. Move the Hyundai to a safe location when it can be done safely.
2. Turn on the hazard lights.
3. Call 911 if there is an immediate danger, injury, fire, or collision hazard.
4. Call Hyundai Roadside Assistance at 1-800-243-7766.
5. Provide the VIN, mileage, vehicle description, location, and problem.
6. Confirm the callback number.
7. Ask for the roadside dispatch or reference number.
8. Confirm the roadside provider’s name.
9. Ask for the estimated arrival time.
10. Confirm the towing destination.
11. Ask whether any charge may apply.
12. Save text messages, tracking links, and dispatch updates.

Do not stand in an active travel lane or attempt a roadside repair in an unsafe location. Follow instructions from law enforcement, highway authorities, and emergency responders.

Requesting Roadside Help Through Bluelink

Eligible Bluelink-equipped Hyundai vehicles may offer enhanced roadside assistance through the vehicle or MyHyundai with Bluelink services.

A Bluelink roadside request may help transmit the vehicle’s location to a roadside representative, reducing the need to describe an unfamiliar location.

Bluelink service depends on:

• An eligible vehicle
• An active or included Bluelink service
• Working vehicle telematics equipment
• Cellular-network availability
• GPS reception
• Correct owner-account information

If Bluelink does not work, call the roadside number directly. For a Bluelink account or activation problem, call 1-855-225-8354.

Hyundai Towing Assistance

When the Hyundai is inoperable, roadside assistance generally transports it to the nearest Hyundai dealership or authorized service facility.

Before the Vehicle Is Towed

• Confirm the dealership or destination
• Ask whether the destination is covered
• Ask whether additional mileage will cost extra
• Remove valuables and necessary personal items
• Photograph the vehicle’s exterior
• Photograph existing damage
• Record the mileage
• Ask whether the keys must stay with the vehicle
• Ask how an after-hours dealership delivery will be handled
• Record the towing-company name
• Record the tow-truck or driver information
• Keep the dispatch confirmation and receipt

Can I Choose the Hyundai Dealer?

A driver may be able to request a preferred Hyundai dealer, but complimentary towing can be limited to the nearest appropriate Hyundai dealership or authorized facility.

Ask:

• Which dealership is considered the nearest?
• Can the requested dealership service the vehicle model?
• Is the preferred dealership open?
• Can it accept an after-hours tow?
• Will additional mileage be charged?
• Who must pay the additional mileage?

A dealership receiving the vehicle does not guarantee immediate diagnosis, a loaner vehicle, same-day repair, or warranty approval.

Tow Truck Is Late or Does Not Arrive

Roadside arrival times can be affected by traffic, weather, rural location, major storms, provider availability, vehicle type, required towing equipment, and regional demand.

If the provider is late:

1. Check the most recent dispatch text or tracking link.
2. Call Hyundai Roadside Assistance again.
3. Provide the original dispatch number.
4. Confirm that the towing provider accepted the call.
5. Request an updated estimated arrival time.
6. Ask whether the driver attempted to contact you.
7. Confirm the vehicle location and callback number.
8. Ask whether another provider can be assigned.
9. Explain any worsening safety concern.
10. Record every updated estimate and promise.

If law enforcement or a highway authority requires the vehicle to be moved immediately, follow its directions. Ask Hyundai whether reimbursement review may be available before arranging an independent tow when circumstances permit.

Vehicle Is Stopped in an Unsafe Location

Do not remain in a dangerous traffic lane solely because roadside assistance has been requested.

Depending on the location and circumstances:

• Call 911
• Follow police or highway-patrol directions
• Move behind a guardrail when it is safe
• Remain seat-belted inside the vehicle when leaving would expose occupants to traffic
• Turn on hazard lights
• Do not attempt repairs on the traffic side of the vehicle
• Tell Hyundai Roadside Assistance that the location is hazardous

Roadside dispatchers cannot replace emergency police, fire, ambulance, or highway-safety services.

Hyundai Flat-Tire Assistance

Hyundai roadside service may install the vehicle’s usable spare tire when one is supplied with the vehicle.

Before Requesting Tire Service

Determine whether the Hyundai has:

• A full-size spare tire
• A temporary spare tire
• A tire mobility or sealant kit
• A wheel-lock key
• More than one damaged tire
• A damaged wheel
• A tire that separated or shredded

Hyundai’s standard flat-tire-change benefit excludes vehicles supplied with a tire mobility kit instead of a spare tire. Those vehicles may require use of the kit or towing, depending on the damage and vehicle instructions.

Towing May Be Required When:

• No usable spare tire is available
• The wheel is damaged
• More than one tire is flat
• The wheel-lock key is missing
• The vehicle is in an unsafe location
• The tire mobility kit cannot repair the damage
• The vehicle has suspension or steering damage

Roadside assistance generally does not pay for a replacement tire or wheel unless another applicable warranty or protection plan covers it.

Dead Battery and Jump-Start Assistance

Hyundai Roadside Assistance may dispatch a provider to attempt a jump-start of the 12-volt battery.

A successful jump-start does not establish that the battery, alternator, charging system, hybrid system, or vehicle electronics are functioning correctly.

After a Jump-Start

• Follow the roadside technician’s instructions
• Avoid shutting off the vehicle before reaching a safe service location when appropriate
• Have the battery and charging system tested
• Record warning lights and messages
• Ask whether dealership diagnosis is recommended
• Schedule service when the condition may be covered by warranty

The replacement battery and repairs may be the customer’s responsibility unless they qualify under an applicable Hyundai warranty.

Hyundai Vehicle Lockout Assistance

Hyundai roadside coverage may provide assistance when the keys are locked inside the vehicle.

The standard service does not necessarily include:

• Replacement of a lost key
• Replacement key fob
• Key cutting
• Key programming
• Repair of a damaged lock
• Repair of a damaged door or window
• Replacement of a depleted key-fob battery

If a child, vulnerable person, or pet is trapped inside a dangerously hot, cold, or otherwise unsafe vehicle, call 911 immediately rather than waiting for ordinary roadside service.

Hyundai Fuel-Delivery Assistance

When an eligible gasoline-powered Hyundai runs out of fuel, roadside assistance may deliver up to three gallons of gasoline at no charge where fuel delivery is legally permitted.

Tell the dispatcher:

• The Hyundai model and year
• The required fuel type
• Whether the vehicle uses gasoline or diesel
• Whether the vehicle displays another warning
• Whether the vehicle failed to restart after fuel was added

A vehicle with contaminated fuel, fuel-system damage, diesel-fuel requirements, or another mechanical condition may require towing rather than ordinary fuel delivery.

Hyundai Electric and Plug-In Hybrid Roadside Assistance

Electric and plug-in hybrid Hyundai drivers should call the main roadside number when the vehicle is disabled, cannot be driven safely, or lacks enough charge to continue.

Information To Provide

• The Hyundai EV or plug-in hybrid model
• The model year
• The displayed battery state of charge
• Any dashboard warning message
• Whether the vehicle can shift into neutral
• Whether the charging connector is attached
• Whether the connector is locked or stuck
• Whether the problem occurred while charging
• Whether the vehicle was involved in a collision or flood
• The nearest Hyundai dealer capable of servicing the vehicle

Electric vehicles require appropriate towing equipment and procedures. The driver should ensure that the roadside provider follows the towing instructions in the Hyundai owner’s manual.

Do not touch high-voltage components, orange cables, damaged battery areas, or exposed electrical equipment.

EV Warranty Towing

Hyundai’s current electric, hybrid, and plug-in hybrid warranty describes towing to the nearest Hyundai dealership or authorized service location when the vehicle is inoperable because of a warrantable covered direct-energy-component defect during the applicable warranty period.

Hyundai Trip-Interruption Benefit

A qualifying trip-interruption benefit may apply when:

• The Hyundai experiences a warrantable mechanical disablement
• The breakdown occurs more than 150 miles from the owner’s home
• The vehicle remains disabled overnight
• A covered repair is in progress

Hyundai currently limits the benefit to:

• $100 per day
• A maximum of three days per incident
• Reasonable meals, lodging, or alternate transportation expenses

Before Incurring Expenses

1. Call Hyundai Roadside Assistance.
2. Confirm that the vehicle is being taken to a Hyundai dealership or authorized facility.
3. Ask what documentation will be required.
4. Ask whether prior authorization is needed.
5. Record the roadside and dealership case numbers.
6. Keep itemized receipts.
7. Ask where and when to submit the reimbursement request.

Documents To Keep

• Roadside dispatch record
• Repair order
• Dealership diagnosis
• Warranty-coverage determination
• Hotel receipts
• Meal receipts
• Rental-car or transportation receipts
• Proof of the distance from home
• Hyundai case number

Not every delay qualifies. Parts delays, appointment scheduling, collision repairs, maintenance, non-warranty repairs, and ordinary inconvenience may not meet the program requirements.

Independent Tow and Reimbursement Requests

A driver may need to arrange an independent tow when police require immediate removal, Hyundai cannot locate a provider promptly, the location is unsafe, or another exceptional circumstance exists.

Before arranging an outside tow when circumstances allow:

• Call Hyundai Roadside Assistance
• Ask whether Hyundai can authorize or document the outside tow
• Confirm the intended destination
• Ask about reimbursement requirements
• Record the representative’s name and case number

Keep the Following

• Itemized towing receipt
• Payment confirmation
• Towing-company information
• Pickup and delivery addresses
• Mileage towed
• Police or highway incident information
• Hyundai roadside case number
• Dealership diagnosis
• Repair order showing whether the problem was warrantable

If a Hyundai dealership or authorized facility confirms that the disablement resulted from a warrantable condition, call Hyundai Customer Care at 1-800-633-5151 and request reimbursement review.

Reimbursement is not automatic merely because a vehicle was towed to a Hyundai dealer.

Collision and Accident Towing

After a collision, call emergency services when necessary and follow police instructions.

Hyundai’s warranty handbook identifies accident-related towing as a non-warranty event. Collision repairs, towing, storage, impound charges, rental vehicles, deductibles, and other accident expenses may need to be handled through an insurance company or the responsible party.

After an Accident

• Call 911 when anyone is injured or the location is unsafe
• Follow law-enforcement directions
• Exchange insurance and contact information
• Photograph the vehicles and scene when safe
• Record the police or incident number
• Contact the insurance company
• Confirm the towing destination
• Remove necessary personal property
• Obtain the towing-company information
• Ask about storage fees

Law enforcement may require a specific towing company or impound destination. Hyundai may not control that initial tow.

Roadside Coverage Was Denied

Coverage may be denied or limited because of:

• The vehicle’s in-service date
• Expired roadside term
• Used vehicle not enrolled in a qualifying certified program
• Off-road location
• Vehicle inaccessible from a publicly maintained road
• Collision, vandalism, racing, or abuse
• Impound or legal violation
• Excluded tire or snow-chain service
• Request exceeding the program’s event limitations
• Repair or replacement part rather than roadside dispatch

Questions To Ask

• Which model-year warranty handbook applies?
• What is Hyundai’s recorded in-service date?
• Is the vehicle registered as Hyundai Certified Used?
• Which specific exclusion applies?
• Was the request denied by Hyundai or the towing provider?
• Would towing be covered if the destination changed?
• Can a supervisor review the decision?
• Can the reason be provided in writing?

Keep the purchase paperwork, warranty handbook, VIN, mileage, service records, roadside dispatch number, and dealership diagnosis.

Unexpected Roadside or Towing Charges

A customer may be charged when:

• The roadside coverage period has expired
• The requested destination is farther than the covered dealer
• Special recovery equipment is required
• The vehicle is off-road or difficult to access
• Storage or impound charges apply
• A replacement part, tire, battery, or key is supplied
• The incident involves an accident or excluded event
• An independent provider was hired without Hyundai authorization
• The request exceeds applicable program limits

How To Dispute a Charge

1. Request an itemized receipt.
2. Identify which company processed the payment.
3. Confirm what Hyundai authorized.
4. Compare the charge with the warranty handbook.
5. Call Hyundai Roadside Assistance.
6. Request the dispatch notes and reference number.
7. Contact the towing provider when it charged the customer directly.
8. Ask Hyundai Customer Care to review the complaint.
9. Keep receipts, photographs, texts, and repair records.

Do not assume that every unfamiliar towing transaction is fraudulent. Identify the provider and service first unless the payment method was clearly used without authorization.

Vehicle Damage During Roadside Service or Towing

If the Hyundai appears to have been damaged during loading, towing, unloading, jump-starting, lockout service, or another roadside operation, document the condition immediately.

What To Do

1. Photograph the damage from several angles.
2. Photograph the tow truck and equipment.
3. Record the towing-company name.
4. Record the driver and truck number when available.
5. Keep the Hyundai dispatch number.
6. Record the pickup and delivery locations.
7. Tell the driver or towing company promptly.
8. Request an incident or insurance-claim form.
9. Notify Hyundai Roadside Assistance.
10. Obtain a written repair estimate.
11. Preserve photographs showing the vehicle’s earlier condition.

Hyundai’s roadside contractors are independent providers. A claim involving towing damage may require the provider’s insurance or claims process in addition to a complaint submitted to Hyundai.

Roadside Provider Conduct Complaints

A complaint may involve:

• Excessive delay
• Failure to arrive
• Rude or threatening behavior
• Unsafe towing procedure
• Unauthorized charge
• Vehicle taken to the wrong location
• Failure to secure the vehicle
• Refusal to follow reasonable instructions
• Damage to the Hyundai
• Inaccurate completion or arrival records

Include in the Complaint

• The Hyundai roadside reference number
• The towing-company name
• The driver or truck number
• The service date and time
• The pickup and delivery locations
• The original arrival estimate
• The actual arrival time
• A concise description of what occurred
• Photographs or video when appropriate
• The amount of any disputed charge
• The requested resolution

Report criminal behavior, reckless driving, threats, or immediate safety problems to the appropriate local authorities.

How To Escalate an Unresolved Hyundai Roadside Complaint

1. Contact Hyundai Roadside Assistance. Ask the representative to review the original dispatch and provider notes.
2. Use the original reference number. Keep later contacts connected to the same roadside event.
3. State the requested resolution. Ask for another dispatch, reimbursement review, towing-cost correction, provider complaint, or written coverage explanation.
4. Request supervisor review. Explain what the first representative was unable to resolve.
5. Contact the towing provider. This may be necessary for damage, driver conduct, or a provider-issued charge.
6. Keep supporting records. Save photographs, receipts, dispatch messages, tracking records, repair orders, and dealership findings.
7. Contact Hyundai Customer Care. Call 1-800-633-5151 and ask that a formal case be opened.
8. Request a Hyundai case number. Record the assigned case and expected response date.
9. Send a written summary. Use Hyundai’s Consumer Assistance Center or Customer Care email when a written record is needed.
10. Request the final decision in writing. Ask whether Hyundai approved, denied, or referred the complaint to the roadside provider.

Hyundai’s Vehicle and Warranty Complaint Process

For a complaint involving the vehicle repair or warranty decision rather than only the tow:

1. Speak with the Hyundai dealership service advisor.
2. Ask the dealership service manager or general manager to review the issue.
3. Contact Hyundai Customer Care if the dealership does not resolve it.
4. Provide the VIN, mileage, purchase date, dealership, repair history, and requested resolution.

BBB AUTO LINE

Hyundai participates in BBB AUTO LINE for certain warranty and lemon-law disputes.

• BBB AUTO LINE: 1-800-955-5100
• Website: BBB AUTO LINE

Eligibility and required procedures depend on the vehicle, warranty, state law, and type of claim. A roadside-delay complaint by itself may not qualify as a warranty-arbitration dispute.

Vehicle Safety Complaint

A driver who believes the breakdown involves a safety defect can also report the problem to the National Highway Traffic Safety Administration.

• NHTSA Vehicle Safety Hotline: 1-888-327-4236
• TTY: 1-800-424-9153
• Online Safety Complaint: Report a Vehicle Safety Problem

NHTSA does not ordinarily resolve towing bills or individual warranty reimbursement disputes, but consumer reports can help the agency identify potential safety-defect patterns.

Hyundai Roadside Assistance Customer Reviews and Complaint Sentiment

At the time this page was updated, CustomerServiceNumbers.com did not have any published Hyundai Roadside Assistance reviews and could not calculate meaningful customer sentiment.

The previous page described positive and negative roadside trends that were not based on reviews submitted directly to CustomerServiceNumbers.com. Those unsupported statements have been removed.

As Hyundai drivers submit reviews, this section may be updated with recurring topics involving:

• Tow-truck response times
• Providers failing to arrive
• Towing destinations
• Five-year roadside eligibility
• Certified Used Vehicle coverage
• Flat-tire and battery assistance
• Vehicle lockouts
• Fuel delivery
• Electric-vehicle towing
• Unexpected roadside charges
• Trip-interruption reimbursement
• Roadside-provider conduct
• Towing damage complaints
• How effectively Hyundai resolved complaints

Future sentiment summaries will be based on actual CustomerServiceNumbers.com submissions rather than assumptions about Hyundai, its dealerships, AAA-affiliated providers, or individual tow operators.

What To Include in Your Hyundai Roadside Review

• The Hyundai model and model year
• The general location of the breakdown
• The type of assistance requested
• The approximate response time
• Whether the provider arrived
• Whether towing or on-site service was provided
• Whether the service was covered
• Whether an unexpected charge occurred
• Whether Hyundai opened a complaint case
• Whether the matter was resolved

Do not publish a complete VIN, exact real-time location, home address, insurance-policy number, driver’s-license number, payment-card information, Bluelink password, or roadside employee’s personal information.

Hyundai Roadside Assistance Frequently Asked Questions

What is the Hyundai Roadside Assistance phone number?

Hyundai Roadside Assistance can be reached at 1-800-243-7766.

Is Hyundai Roadside Assistance available 24 hours?

Yes. Hyundai Roadside Assistance is available 24 hours a day, 365 days a year.

Does Hyundai Roadside Assistance work in Canada?

Hyundai’s new-vehicle roadside handbook states that the program is available in all 50 states and Canada under the applicable coverage terms.

How long is Hyundai roadside coverage?

New Hyundai vehicles generally include roadside assistance for five years with unlimited mileage from the original in-service date.

Does Hyundai Roadside Assistance transfer to another owner?

The roadside program is associated with the eligible vehicle and in-service date, but coverage can vary by model year and vehicle program. A subsequent owner should confirm eligibility using the VIN.

Does Hyundai Certified Used include roadside assistance?

Qualifying Hyundai Certified Used Vehicles currently include up to ten years of unlimited-mile roadside assistance from the original in-service date, subject to program terms and event limits.

Does Hyundai Roadside Assistance include towing?

Yes. When the covered Hyundai is inoperable, the program generally includes towing to the nearest Hyundai dealership or authorized service facility.

Can I choose a farther Hyundai dealership?

You may request a preferred dealership, but complimentary towing may be limited to the nearest appropriate facility. Additional mileage may cost extra.

Will Hyundai change a flat tire?

Hyundai may install a usable spare tire. The standard benefit excludes vehicles supplied with a tire mobility kit instead of a spare, and towing may be required when no usable spare is available.

Will Hyundai replace a dead battery?

Roadside assistance may attempt a jump-start. A replacement battery or non-warranty repair may be the customer’s responsibility.

Does Hyundai Roadside Assistance cover a lockout?

Yes, Hyundai lists lockout service when the keys are locked inside the vehicle. Lost-key replacement and key programming may cost extra.

Does Hyundai deliver gas?

Hyundai currently provides up to three gallons of gasoline where delivery is legally permitted.

Will Hyundai tow an electric vehicle that runs out of charge?

Contact Hyundai Roadside Assistance and explain that the vehicle is electric. The vehicle may need towing to an appropriate Hyundai dealership or charging location under the applicable terms.

Does Hyundai cover accident towing?

Hyundai’s roadside handbook identifies accident-related towing as non-warranty towing. The insurer or vehicle owner may be responsible for accident towing, storage, and repair costs.

What is Hyundai’s trip-interruption benefit?

When a warrantable mechanical breakdown occurs more than 150 miles from home and requires an overnight repair, Hyundai may reimburse reasonable meals, lodging, or alternate transportation up to $100 per day for three days.

Will Hyundai reimburse an independent tow?

Reimbursement may be reviewed when a Hyundai dealership confirms that the disablement was warrantable. Keep the towing receipt and call Hyundai Customer Care at 1-800-633-5151.

What should I do if the Hyundai tow truck does not arrive?

Call 1-800-243-7766 again, provide the original dispatch number, verify the location and callback number, request an updated arrival estimate, and ask whether another provider can be assigned.

What should I do if my vehicle was damaged during towing?

Photograph the damage, record the towing-company and driver information, request the provider’s claim process, and report the incident to Hyundai Roadside Assistance and Customer Care.

How do I complain about Hyundai Roadside Assistance?

Start with the roadside department and request supervisor review. If the complaint remains unresolved, contact Hyundai Customer Care at 1-800-633-5151 and request a formal case number.

What is the Hyundai Bluelink phone number?

Hyundai Bluelink Customer Care can be reached at 1-855-225-8354.

Where is Hyundai Motor America headquartered?

Hyundai Motor America is headquartered at 10550 Talbert Avenue, Fountain Valley, California 92708.

Related Roadside Assistance Customer Service Pages

• AAA Customer Service and Roadside Assistance
• OnStar Customer Service
• Allstate Customer Service and Motor Club
• Nissan Roadside Assistance
• Hyundai Corporate Office Headquarters

Official Hyundai and Vehicle Safety Resources

• Hyundai Roadside Assistance
• Hyundai Warranty Coverage
• Hyundai Consumer Assistance Center
• Find a Hyundai Dealer
• Hyundai Recall and Campaign Lookup
• Report a Vehicle Safety Problem
• BBB AUTO LINE

Related Consumer Resources

• Identify an Unknown Towing or Roadside Charge
• Check a Suspicious Towing, Warranty, Recall, Text, or Email
• Read and Share Company Reviews
• Find Chat and Online Customer Support Options

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers locate support information and share customer-service experiences since 2004. We independently organize roadside contacts, coverage information, common customer problems, complaint guidance, and practical resolution steps.

Our goal is not simply to repeat a roadside-assistance phone number. We help drivers understand whether an issue belongs to Hyundai Roadside Assistance, Hyundai Customer Care, Bluelink, a Hyundai dealership, an independent towing provider, an insurance company, or another appropriate organization.

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Share Your Hyundai Roadside Assistance Experience

Have you contacted Hyundai about a mechanical breakdown, tow, flat tire, dead battery, lockout, fuel delivery, electric-vehicle problem, delayed provider, denied coverage, trip-interruption claim, unexpected charge, or towing damage?

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Disclaimer: CustomerServiceNumbers.com is an independent consumer website and is not affiliated with Hyundai Motor America, Hyundai Motor Company, Hyundai Motor Finance, Bluelink, the American Automobile Association, any Hyundai dealership, towing company, insurer, roadside provider, or government agency. Hyundai does not provide customer support through this website. Contact Hyundai or the applicable service provider directly regarding roadside assistance, towing, warranties, repairs, collisions, charges, or vehicle coverage.

This page provides general consumer information and does not provide legal, mechanical, insurance, towing, emergency, or vehicle-safety advice. The vehicle’s model-year warranty handbook, Certified Used Vehicle documents, protection-plan agreement, owner’s manual, official Hyundai communications, and applicable law control the available benefits.