CheapTickets customers may need help with a flight, hotel, vacation package, rental car, cruise, refund, cancellation, schedule change, missing reservation, payment issue, or event ticket. CheapTickets provides 24-hour travel support by phone along with an online Help Center and account-based trip-management tools.
CheapTickets Customer Service Contact Information
- CheapTickets Travel Customer Service: 1-888-922-8849
- Travel Support Hours: 24 hours a day, 7 days a week
- CheapTickets Help Center: CheapTickets Help Center
- Manage Trips: Sign in through CheapTickets and open Trips to manage an existing reservation
- Event Ticket Support: 1-877-444-7939
- Event Ticket Email: cheaptickets@ticketnetwork.com
- Company Providing CheapTickets Service: Expedia, Inc., an Expedia Group company
- Corporate Address: Expedia, Inc., 1111 Expedia Group Way W, Seattle, WA 98119
- Official Website: CheapTickets.com
CheapTickets currently lists 1-888-922-8849 for travel-related questions involving flights, hotels, cruises, and car bookings. The official support page states that this telephone support is available 24 hours a day, seven days a week.
The previously listed 1-844-766-5452 number is not the travel-support number currently published by CheapTickets. Customers should use current contact information from CheapTickets.com rather than relying on older telephone listings.
Best CheapTickets Support Route by Issue
- Existing flight reservation: Open Trips or the Help Center and locate the itinerary before calling 1-888-922-8849.
- Hotel reservation: Use Trips to review the cancellation policy, property confirmation number, and payment information.
- Cancel or change a booking: Start through the CheapTickets Help Center because eligibility depends on the rules of the airline, hotel, or other travel provider.
- Refund question: Check the affected itinerary and determine whether CheapTickets or the travel provider processed the original payment.
- Airline canceled or changed a flight: Review both the CheapTickets itinerary and the airline’s notice before selecting a new flight or refund option.
- Urgent airport issue: Contact the operating airline directly for check-in, baggage, boarding, gate, seating, and same-day operational problems.
- Hotel problem during a stay: Contact the property immediately, then contact CheapTickets if the reservation or prepaid booking cannot be resolved.
- Event tickets: Use the separate event-ticket support number at 1-877-444-7939 or email cheaptickets@ticketnetwork.com.
Information to Have Before Calling CheapTickets
Having the reservation information ready can make it easier to locate a booking and determine which company controls the requested change or refund.
Gather:
- CheapTickets itinerary or booking number
- Email address used for the reservation
- Traveler’s full name as booked
- Airline, hotel, rental-car company, cruise line, or other provider
- Travel-provider confirmation number
- Travel dates and destination
- Date and amount of any disputed charge
- Cancellation or schedule-change notices
- Previous customer-service case information
- The specific resolution you are requesting
Do not post itinerary numbers, airline confirmation codes, event-ticket PINs, passport details, payment-card information, account passwords, or future travel information in a public customer review.
How to Cancel or Change a CheapTickets Booking
CheapTickets’ current terms state that eligible booking changes and cancellations can be initiated through its Help Center.
Whether a reservation can actually be changed or canceled depends on the rules established by the travel provider.
These rules can include:
- Cancellation deadlines
- Nonrefundable fares or hotel rates
- Airline change restrictions
- Fare differences
- Hotel cancellation penalties
- No-show rules
- CheapTickets administration fees when applicable
Before confirming a cancellation or change, review the total financial effect. CheapTickets states that a travel provider may charge a cancellation or change fee and that CheapTickets may also charge an administration fee when applicable.
The applicable fee should be disclosed before the customer agrees to proceed.
CheapTickets Flight Changes and Cancellations
Flight reservations are subject to the rules of the airline operating or ticketing the flight.
CheapTickets’ terms state that the traveler’s flight contract is with the relevant airline travel provider.
For a flight change:
- Open the CheapTickets itinerary.
- Review the airline’s fare rules.
- Check whether an online change or cancellation option is available.
- Compare any new fare with the original ticket.
- Review airline penalties and any additional CheapTickets administration fee.
- Confirm the change only after reviewing the complete cost.
- Save the updated itinerary and confirmation.
CheapTickets also warns that some low-cost airline reservations can only be changed or canceled by contacting the airline directly.
CheapTickets Bargain Fares
CheapTickets currently offers certain discounted tickets described as CheapTickets Bargain Fares when available.
These tickets have important restrictions.
CheapTickets states that Bargain Fare tickets are generally:
- Final after purchase
- Nonrefundable
- Nonchangeable
- Nonexchangeable
- Nontransferable
The airline may also remain undisclosed until after payment is completed.
Read the fare restrictions carefully before purchasing a Bargain Fare, particularly when travel plans may change.
CheapTickets Hotel Cancellations
Hotel cancellation rights depend on the rate and property rules selected when the reservation was made.
A hotel reservation may be:
- Refundable until a stated deadline
- Partially refundable
- Subject to a cancellation penalty
- Completely nonrefundable
For a Pay Later reservation, CheapTickets states that the property typically collects payment according to the booking terms.
If a traveler does not arrive for the first night and still intends to use later nights, CheapTickets advises contacting support before the original check-in date. Otherwise, the entire booking may be canceled.
Always save the cancellation confirmation.
CheapTickets Refunds
A CheapTickets refund can involve CheapTickets, Expedia Group, an airline, hotel, rental-car provider, cruise line, or another travel provider.
CheapTickets’ current terms state that an approved refund is returned to the payment method used for the original booking.
The company that originally took the payment generally issues the refund.
CheapTickets also states that:
- Refund eligibility depends on the applicable booking rules.
- Travel-provider cancellation penalties may apply.
- CheapTickets fees are generally nonrefundable unless otherwise stated during booking.
- CheapTickets may not have visibility into a travel provider’s internal refund process.
If you are waiting for a refund, ask:
- Was the refund approved?
- Who is issuing it?
- What amount was approved?
- Were any cancellation or administration fees deducted?
- What payment method will receive the refund?
- When was the refund submitted?
- Is there a case or refund reference number?
Keep all confirmation emails until the refund appears.
What If an Airline Cancels a CheapTickets Flight?
Airlines ultimately control their flight schedules and may cancel or change a flight because of weather, mechanical problems, operational issues, or other circumstances.
When a flight changes:
- Check the airline’s app, website, email, or text messages.
- Open the CheapTickets itinerary.
- Review any replacement flight already provided.
- Determine whether the airline or CheapTickets must process the requested change.
- Ask about available refund or rebooking options when the replacement itinerary is unacceptable.
- Save the original and updated flight information.
For a flight departing soon, the airline is generally the most useful contact for airport operations, baggage, boarding passes, seats, gates, and same-day flight changes.
CheapTickets may still need to assist when the issue involves the agency booking, ticket record, payment, or refund.
CheapTickets Missing Booking Confirmation
CheapTickets’ current terms advise customers to contact support if a booking confirmation is not received within 24 hours after making the reservation.
Before making another reservation:
- Search the email address used during checkout.
- Check spam and promotional folders.
- Sign in and open Trips.
- Check the payment card for a pending or completed charge.
- Contact CheapTickets if a charge appears but no booking can be located.
Avoid immediately making a duplicate reservation until the status of the original transaction is known.
CheapTickets Event Ticket Customer Service
Event tickets sold through the CheapTickets event-ticket section have a separate support system from flights, hotels, cruises, and rental cars.
For event-ticket orders, CheapTickets currently lists:
Event Ticket Phone: 1-877-444-7939
Email: cheaptickets@ticketnetwork.com
Current published telephone hours are:
- Sunday-Monday: 10:00 AM-9:00 PM ET
- Tuesday-Wednesday: 10:00 AM-10:00 PM ET
- Thursday-Saturday: 10:00 AM-midnight ET
CheapTickets states that its event-ticket marketplace is operated by TicketNetwork, Inc. and acts as an intermediary between buyers and third-party ticket sellers.
This means an event-ticket issue should not be sent to the ordinary flight or hotel support process when the event-ticket team is responsible for the order.
Can CheapTickets Event Tickets Be Refunded?
CheapTickets’ event-ticket terms are different from its normal travel-booking terms.
The event-ticket marketplace states that ticket sales are generally final and cannot be canceled, exchanged, or refunded simply because the buyer’s plans change.
If an event is postponed or rescheduled, the original tickets are generally honored for the new date.
If an event is canceled without a rescheduled date, customers are instructed to contact the seller fulfilling the order regarding the applicable refund.
For an event-ticket problem, use the separate event support contact information rather than the regular travel booking number.
CheapTickets Is an Expedia Group Company
CheapTickets is operated as part of Expedia Group.
CheapTickets’ current Terms of Service identify Expedia, Inc. as the company providing the CheapTickets service.
The address listed in those terms is:
Expedia, Inc.
1111 Expedia Group Way W
Seattle, WA 98119
USA
CheapTickets’ website also identifies Expedia, Inc. as an Expedia Group company.
The older 500 W. Madison St., Chicago, IL 60661 address previously shown on this CustomerServiceNumbers.com page should not be presented as the current corporate address for the company providing CheapTickets’ service.
For normal travel problems, customers should use CheapTickets customer service rather than contacting Expedia Group corporate offices.
CheapTickets Account and Trip Management
CheapTickets encourages customers to sign in for customized support.
The CheapTickets Help Center provides categories for:
- Flights
- Refunds and charges
- Vacation packages
- Hotels and other stays
- Rental cars
- Cruises
- Things to do
- Account problems
- Privacy
- Security
- Travel alerts
The CheapTickets app can also provide access to trip information and travel updates and may allow customers to message a hotel directly.
How to Escalate a CheapTickets Customer Service Complaint
If the first support contact does not resolve the problem:
- Sign in and open the exact booking involved.
- Save the itinerary, receipts, provider notices, and previous support messages.
- Call CheapTickets at 1-888-922-8849 for a travel reservation.
- Explain whether the issue involves a flight, hotel, car, cruise, package, payment, cancellation, or refund.
- Ask which company controls the requested change or refund.
- Request a case or reference number.
- Ask for additional review when the initial representative cannot resolve the issue.
- Request written confirmation of any cancellation, refund, rebooking, or credit.
- Keep the documentation until the promised action is completed.
For event tickets, use 1-877-444-7939 or cheaptickets@ticketnetwork.com instead of the general travel support process.
CheapTickets Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 3.0 out of 5 stars based on 2 CheapTickets reviews.
Both reviews are old:
- July 18, 2015: A reviewer complained about canceling a flight and not receiving the refund they expected.
- June 10, 2014: A reviewer described difficulty locating a direct customer-service number and discussed airline and CheapTickets fees associated with a booking problem.
These two reviews show that those individual customers encountered questions involving cancellations, refunds, fees, and reaching support.
However, both submissions are more than a decade old and the sample consists of only two reviews. They should not be treated as evidence of CheapTickets’ current overall customer-service performance, response times, or refund practices.
Customers who have recently used CheapTickets can leave a review below describing the type of reservation, support route used, response received, and whether the issue was resolved.
Frequently Asked Questions
What is the CheapTickets customer service phone number?
CheapTickets currently lists 1-888-922-8849 for travel, hotel, flight, cruise, and car-booking support.
Is CheapTickets customer service available 24 hours?
Yes. CheapTickets currently states that its travel customer-service telephone line is available 24 hours a day, seven days a week.
How do I cancel a CheapTickets reservation?
Open the CheapTickets Help Center or Trips, locate the booking, and review its cancellation rules. Whether a reservation is refundable depends on the airline, hotel, or other travel provider’s terms.
Does CheapTickets charge cancellation fees?
A travel provider may charge a cancellation or change penalty. CheapTickets’ terms also allow an administration fee when applicable, which should be disclosed before the customer confirms the change or cancellation.
How do I get a CheapTickets refund?
Start through the affected itinerary or Help Center. Refund eligibility depends on the booking rules, and an approved refund generally returns to the original payment method through the party that collected the payment.
Can CheapTickets Bargain Fares be refunded?
CheapTickets states that its Bargain Fare tickets are generally final and cannot be changed, canceled, exchanged, refunded, or transferred.
Should I call CheapTickets or the airline?
Contact CheapTickets for problems involving the CheapTickets booking, payment, cancellation, ticket record, or refund. Contact the operating airline for urgent airport, baggage, boarding, gate, seating, and same-day flight-operation issues.
What is the CheapTickets event ticket phone number?
CheapTickets currently lists 1-877-444-7939 for event-ticket support.
What is the CheapTickets event ticket email?
CheapTickets lists cheaptickets@ticketnetwork.com for event-ticket questions.
Who owns CheapTickets?
CheapTickets is part of Expedia Group, and its current Terms of Service identify Expedia, Inc. as the company providing the CheapTickets service.
Where is CheapTickets headquartered?
CheapTickets’ current Terms of Service list Expedia, Inc. at 1111 Expedia Group Way W, Seattle, WA 98119.
Related Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by CheapTickets, Expedia, Inc., Expedia Group, TicketNetwork, an airline, hotel, rental-car company, cruise line, event venue, or ticket seller.
This page distinguishes ordinary CheapTickets travel support from the separate CheapTickets event-ticket support system and explains when a traveler may need to work directly with an airline, hotel, or other provider.
Share Your CheapTickets Customer Service Experience
If you have contacted CheapTickets about a flight, hotel, vacation package, rental car, cruise, cancellation, refund, schedule change, missing booking, billing issue, event ticket, or another customer-service problem, describe the type of reservation, which support route you used, how CheapTickets responded, and whether the issue was resolved.
Privacy warning: Do not post your itinerary number, airline confirmation code, ticket barcode, event-ticket PIN, passport information, Known Traveler Number, payment-card details, account password, private email address, phone number, or future travel itinerary.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with CheapTickets, Expedia, Inc., Expedia Group, TicketNetwork, any airline, hotel, rental-car company, cruise line, ticket seller, venue, or other travel provider.
CustomerServiceNumbers.com cannot change or cancel a reservation, issue a refund, rebook a flight, modify a hotel reservation, waive a fee, access a CheapTickets account, replace event tickets, or act on behalf of CheapTickets or its travel providers.
CheapTickets telephone numbers, support hours, booking rules, cancellation policies, refund procedures, airline restrictions, event-ticket terms, and corporate information can change. Verify important information directly through CheapTickets.com and the applicable travel provider before changing or canceling a reservation.
