CheapOair customers may need help with a flight booking, schedule change, cancellation, refund, airline credit, hotel reservation, rental car, vacation package, payment problem, missing confirmation, baggage question, or another travel issue. CheapOair currently provides 24/7 customer support by phone and online chat, along with self-service tools for existing bookings.
How to Contact CheapOair Customer Service
- CheapOair Customer Service: 1-646-237-6850
- Customer Support Hours: 24 hours a day, 7 days a week
- Online Chat: Available through the CheapOair Customer Support Center
- Customer Support: CheapOair Customer Support
- Contact Page: Contact CheapOair
- Check Booking Status: Use My Bookings or the booking-status tools in the Customer Support Center
- Refund / Airline Credit Status: Use the refund and credit tools in CheapOair Customer Support
- Parent / Operating Company: Fareportal, Inc.
- Fareportal Headquarters: 137 West 25th Street, 6th Floor, New York, NY 10001, USA
- Official Website: CheapOair.com
CheapOair is an online travel agency in the Fareportal portfolio. Travelers can use CheapOair to book flights, hotels, rental cars, and vacation packages. Because CheapOair acts as a travel booking service, some changes, refunds, baggage matters, and disruptions also depend on the rules of the airline, hotel, rental-car company, or other travel supplier.
Best CheapOair Support Route by Issue
- Existing flight reservation: Sign in to My Bookings and review the itinerary before calling or chatting with CheapOair.
- Change travel dates or route: Use CheapOair’s booking-change tools or contact customer support.
- Cancel a trip: Review the booking rules and cancellation options before confirming the cancellation.
- Refund or airline credit: Use CheapOair’s refund and credit status tools and keep the cancellation or approval confirmation.
- Airline schedule change: Review the replacement itinerary before accepting it and contact CheapOair if another option is needed.
- Same-day airport problem: Contact the operating airline for check-in, boarding, baggage, seats, and airport operations while contacting CheapOair when ticket changes require the booking agency.
- Hotel problem: Contact the hotel immediately for an on-site issue and CheapOair for reservation or agency-controlled payment problems.
- Rental-car problem: Contact the rental company at the pickup location and CheapOair when the reservation itself needs to be reviewed.
- Payment problem: Use the payment-support option in CheapOair Customer Support.
CheapOair Booking Changes
CheapOair allows travelers to request changes to eligible bookings, but changes depend on the rules attached to the flight, hotel, rental car, or vacation package.
Possible costs can include:
- CheapOair exchange or post-ticketing service fees
- Airline or supplier change penalties
- Difference in airfare
- Difference in hotel or rental-car price
- Additional taxes or fees
Some reservations cannot be changed at all.
Before approving a flight change, verify:
- Traveler names
- Departure and arrival airports
- Travel dates
- Flight numbers
- Connection cities
- Total additional cost
- Whether the original ticket value is being applied
This is particularly important when several airports serve the same metropolitan area.
CheapOair Cancellation Policy
CheapOair states that cancellation eligibility depends on factors including the supplier’s rules, fare type, booking source, and how soon the trip begins.
Some reservations may be canceled without supplier penalties, while others may be restricted or non-refundable.
CheapOair also warns that certain restrictive fares may not qualify for changes or cancellations even during an initial 24-hour period.
Before canceling:
- Open the CheapOair booking.
- Review the cancellation terms.
- Check whether the result will be a cash refund, airline credit, partial refund, or no refund.
- Review any CheapOair service fees.
- Review any airline or supplier penalty.
- Confirm whether optional services such as seats or bags are refundable.
- Save the cancellation confirmation.
Do not assume that simply missing a flight or contacting the airline automatically cancels the CheapOair reservation.
CheapOair 24-Hour Cancellation Questions
Travelers should not assume every CheapOair reservation can be canceled free of charge within 24 hours.
CheapOair states that eligibility depends on the supplier, booking source, fare type, and other restrictions. Certain fares, including some highly restrictive fares, may not be eligible for normal changes or cancellation options.
If you notice an incorrect date, airport, traveler detail, or itinerary immediately after booking, contact CheapOair as quickly as possible.
Do not book a second ticket until you understand whether the first reservation can be canceled or corrected.
CheapOair Refund and Airline Credit Help
CheapOair provides a dedicated support option for checking the status of refunds and airline credits.
Refund eligibility can depend on:
- Airline rules
- Hotel cancellation policy
- Rental-car terms
- Fare type
- Reason for cancellation
- Whether CheapOair or the supplier collected the payment
- Applicable CheapOair service fees
When an approved refund is delayed, keep:
- CheapOair Booking ID
- Cancellation confirmation
- Refund approval
- Refund amount
- Airline or supplier involved
- Date the refund was approved
- Original payment method
- Any refund or support reference number
An airline credit is different from a cash refund. Before accepting or using a credit, check its expiration date, eligible traveler, airline restrictions, route restrictions, and whether any remaining value can be reused.
CheapOair Airline Schedule Changes
Airlines can change flight numbers, departure times, routes, connections, and operating schedules after a reservation has been ticketed.
CheapOair provides support specifically for travelers who receive notice of a schedule change.
When this happens:
- Read the entire updated itinerary.
- Compare the new departure and arrival times.
- Check every connecting flight.
- Verify the departure and arrival airports.
- Check whether the operating airline changed.
- Determine whether the revised trip still works.
- Contact CheapOair before accepting an unsuitable alternative.
If CheapOair processes an approved voluntary change, the updated itinerary can be viewed through My Bookings and is generally associated with the existing Booking ID.
CheapOair Flight Credits and Rebooking
Airline credits can have restrictions that make rebooking more complicated than purchasing a new ticket.
Before using a credit, ask:
- Which airline issued the credit?
- Who is permitted to use it?
- What is the expiration date?
- Must travel be completed or only booked by that date?
- Can the credit be used for a different destination?
- Is there a CheapOair rebooking or exchange fee?
- Is an airline fee charged?
- Will a fare difference apply?
- What happens to unused credit value?
Ask for the total new price before approving a rebooking.
CheapOair Flight Problems at the Airport
CheapOair handles the travel reservation, but the operating airline normally controls many airport services.
Contact the airline for:
- Airport check-in
- Boarding passes
- Gate information
- Seat assignments
- Checked baggage
- Delayed or damaged baggage
- Onboard service
- Immediate airport operations
Contact CheapOair when the problem requires an agency-controlled ticket change, cancellation, credit, or refund.
For a flight departing within only a few hours, do not rely solely on email. Use the official CheapOair phone or chat support and contact the airline when appropriate.
CheapOair Hotel and Rental-Car Problems
Hotel and rental-car reservations can involve both CheapOair and the travel provider.
For a hotel problem:
- Confirm the reservation directly with the hotel before travel when possible.
- Keep the CheapOair confirmation.
- Report room or property problems to hotel management while you are still there.
- Document denied reservations, unexpected charges, or material differences with photographs and receipts when appropriate.
- Contact CheapOair if the problem involves the booking or agency-controlled payment.
For a rental car:
- Confirm the pickup location and operating hours.
- Check driver-age and license requirements.
- Review deposit and payment-card rules.
- Check mileage, fuel, and insurance terms.
- Ask the rental company for written documentation if it refuses the reservation.
CheapOair Travel Protection
CheapOair offers travel-protection products on eligible bookings. Coverage is provided under the terms of the applicable insurance or protection plan rather than by assuming every cancellation will be reimbursed.
CheapOair currently refers customers with qualifying Trip Mate protection plans to Trip Mate for claims.
Before canceling because you believe insurance will pay:
- Review the policy.
- Check whether the reason is covered.
- Review documentation requirements.
- Confirm applicable deadlines.
- Keep receipts and supporting records.
Buying travel protection does not automatically make every airline ticket, hotel, rental car, or package refundable.
CheapOair Fees
Travelers should distinguish between the price charged by the airline or other supplier and fees charged by CheapOair.
Depending on the transaction, fees can include:
- Booking service fees
- Cancellation service fees
- Exchange or change service fees
- Airline penalties
- Fare differences
- Optional seat or baggage charges
- Hotel or rental-car penalties
Review the final price and applicable fare or cancellation rules before submitting a booking or approving a change.
Save screenshots or copies of important rules shown at checkout when flexibility is important.
Information to Have Before Contacting CheapOair
- CheapOair Booking ID
- Traveler name exactly as booked
- Email address used for the reservation
- Travel dates
- Departure and arrival airports
- Airline, hotel, or rental-car company
- Airline confirmation code when applicable
- Ticket number when needed
- Amount and date of a disputed charge
- Cancellation or refund confirmation
- Airline credit information
- Schedule-change notice
- Previous CheapOair case or support information
- The resolution requested
Provide reservation numbers, ticket numbers, travel credits, payment information, passport details, and other sensitive travel information only through verified private support channels.
CheapOair Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays a 2.7 out of 5 rating based on 7 CheapOair reviews.
Five reviews are displayed on the page before the Load more option. Those five visible reviews were submitted between March and August 2015.
Issues described in the visible reviews include:
- A traveler saying the booking was made for a nearby airport rather than the airport requested
- A requested flight change involving an additional fee
- Long telephone hold times
- Difficulty reaching a supervisor
- One reviewer alleging that unwanted sales calls began after interacting with a call center
- Difficulty rebooking an existing flight credit
- Unexpected additional charges during a rebooking
- A late-night telephone call concerning another required flight change
These are individual customer reports from 2015 and should not be treated as proof of CheapOair’s current overall service quality. The rating is based on a small and older set of reviews.
Because the page contains a Load more option, additional reviews are included in the overall seven-review rating beyond the five displayed initially.
How to Escalate a CheapOair Customer Service Complaint
- Sign in and open the exact CheapOair reservation involved.
- Review the fare, cancellation, refund, and supplier rules.
- Contact CheapOair through its current 24/7 phone or chat support.
- Explain whether the problem involves CheapOair, an airline, a hotel, a rental-car company, or more than one provider.
- Ask for a case or reference number.
- Save chat transcripts, emails, receipts, screenshots, schedule-change notices, and cancellation confirmations.
- Ask for supervisor review when the first support contact cannot resolve the problem.
- Contact the airline or other travel provider when it controls the underlying service or refund decision.
- Keep written confirmation of any promised refund, travel credit, fee waiver, or rebooking.
CheapOair Corporate Information
CheapOair is part of Fareportal’s portfolio of consumer travel brands.
Fareportal currently lists its headquarters as:
Fareportal, Inc.
137 West 25th Street, 6th Floor
New York, NY 10001
United States
Fareportal also operates travel brands including OneTravel and ClubMiles and maintains offices in several countries.
The previously listed CheapOair address at 135 West 50th Street in New York appeared in older CheapOair materials but should not be treated as Fareportal’s current headquarters address.
Corporate headquarters is not an airport service desk and should not be used instead of 24/7 CheapOair support for urgent bookings, same-day flight changes, cancellations, or refund requests.
Frequently Asked Questions
What is the CheapOair customer-service phone number?
CheapOair’s current official Customer Support Center lists 1-646-237-6850.
Is CheapOair customer service available 24/7?
Yes. CheapOair currently advertises 24/7 customer support and provides both telephone and chat assistance.
Is 1-800-566-2345 still the CheapOair customer-service number?
The number appears in an old CheapOair press release from 2007, but CheapOair’s current Customer Support Center now lists 1-646-237-6850. Use the number displayed on the current official support page.
How do I cancel a CheapOair flight?
Open the reservation through CheapOair’s booking-management tools and review the cancellation options. Eligibility, refunds, credits, and fees depend on the fare and supplier rules.
Can I cancel CheapOair within 24 hours?
Do not assume every reservation qualifies for free cancellation. CheapOair states that some bookings have restrictions even during the initial 24-hour period. Check the specific booking immediately.
How do I check a CheapOair refund?
Use the refund and airline-credit status option in CheapOair Customer Support. Keep the cancellation confirmation and refund approval information.
Who owns CheapOair?
CheapOair is a consumer travel brand operated within Fareportal.
Where is CheapOair’s corporate office?
Fareportal currently lists its headquarters at 137 West 25th Street, 6th Floor, New York, NY 10001.
Related Online Travel Customer Service Pages
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by CheapOair, Fareportal, Travelong, an airline, hotel, rental-car company, insurer, or other travel supplier.
Share Your CheapOair Customer Service Experience
If you contacted CheapOair about a flight, hotel, rental car, vacation package, cancellation, schedule change, airline credit, refund, payment problem, rebooking, or another customer-service issue, describe the type of reservation, which company was responsible for the issue, how you contacted support, what resolution was offered, and whether the matter was ultimately resolved.
Privacy warning: Do not publish your CheapOair Booking ID, airline confirmation code, ticket number, passport information, travel-credit number, payment-card information, home address, account password, private itinerary, or customer-service correspondence containing personal information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer-information and review website and is not affiliated with CheapOair, Fareportal, Travelong, any airline, hotel, rental-car company, insurer, or other travel supplier. CustomerServiceNumbers.com cannot access CheapOair reservations, cancel bookings, change tickets, process refunds, issue airline credits, waive fees, change airline schedules, locate baggage, or respond on behalf of CheapOair. Phone numbers, service fees, fare rules, cancellation terms, supplier policies, corporate addresses, and support options can change. Verify important information through CheapOair’s official Customer Support Center and your individual booking confirmation.
