CEVA Logistics customers may need help tracking a shipment, scheduling or rescheduling a home delivery, reporting a damaged item, updating a phone number, locating freight, submitting a claim, or contacting the correct CEVA office. CEVA uses different support routes for U.S. residential Home Delivery customers and businesses using freight, warehousing, or other logistics services.
CEVA Logistics Customer Service Contact Information
- U.S. CEVA Home Delivery Customer Service: 1-844-215-0640
- U.S. Home Delivery Email: HDSC@hd.cevalogistics.com
- Home Delivery Phone Hours: Monday-Friday, 7:00 AM-7:00 PM Central time
- Home Delivery Help Center: CEVA Home Delivery
- General CEVA Contact: CEVA Logistics Contact Us
- Shipment Tracking: CEVA Track & Trace
- Lost or Damaged Shipment Claims: Submit a CEVA Claim
- North America Headquarters: CEVA Logistics, 15350 Vickery Drive, Houston, TX 77032
- Global Headquarters: Marseille, France
- Parent Company: CMA CGM Group
- Official Website: CEVALogistics.com
Important phone-number update: The older 1-800-888-4949 number previously shown on this CustomerServiceNumbers.com page is not the primary U.S. customer-service number currently published in CEVA’s online customer-support information.
For a U.S. residential Home Delivery shipment, CEVA currently directs customers to 1-844-215-0640 or HDSC@hd.cevalogistics.com.
Business customers with air, ocean, ground, rail, contract logistics, finished-vehicle, or other commercial shipments should use CEVA’s general Contact Us, tracking, claim, or local-office tools so the inquiry reaches the correct operation.
Best CEVA Support Route by Issue
- U.S. home delivery: Call 1-844-215-0640 or use the CEVA Home Delivery Help Center.
- Schedule or reschedule delivery: Use the Home Delivery scheduling tools with the CEVA tracking number or phone number.
- Track a home delivery: Use CEVA Home Delivery tracking before calling.
- Business freight shipment: Use CEVA Track & Trace or the general Contact Us page.
- Lost or damaged commercial shipment: Use CEVA’s Submit a Claim process when you are the appropriate claimant.
- Damaged retail item after home delivery: Contact the retailer that sold the item, as CEVA’s Home Delivery FAQ directs consumers back to the retailer.
- Cancel the merchandise order or request a refund: Contact the retailer. CEVA can cancel a delivery appointment, but CEVA states that it does not handle the retailer’s order cancellation or refund.
- Incorrect delivery address: Contact the retailer because CEVA requires retailer authorization before changing the address.
- Quote or commercial logistics inquiry: Use CEVA’s official Contact Us or Quote & Services tools.
CEVA Home Delivery Customer Service
CEVA Home Delivery specializes in delivering large or bulky products to residential customers in the United States and Canada.
Consumers may encounter CEVA after ordering furniture, appliances, exercise equipment, electronics, or another large item from a retailer that uses CEVA for final delivery.
For U.S. Home Delivery questions, CEVA currently lists:
Phone: 1-844-215-0640
Email: HDSC@hd.cevalogistics.com
CEVA’s Home Delivery site also allows customers to:
- Schedule a delivery
- Reschedule a delivery
- Confirm an appointment
- Track a shipment
- Update a phone number
- Cancel a delivery appointment
- Submit an online customer-service inquiry
Information to Have Before Contacting CEVA
For a Home Delivery problem, have:
- CEVA tracking number
- Phone number associated with the shipment
- Retailer name
- Customer name
- Delivery address
- Scheduled delivery date and window
- Description of the problem
- Photographs of visible damage when applicable
- Previous CEVA case or contact information
For a commercial freight or logistics claim, useful information can include:
- CEVA Bill of Lading number
- Shipment date
- Number of pieces and weight
- Description of the goods
- Invoice or purchase-order information
- Amount being claimed
- Proof of delivery
- Photographs
- Repair invoices or inspection documents
Do not publish tracking numbers, delivery addresses, bills of lading, invoices, account information, photographs of shipping labels, or other private shipment information in a public review.
How to Track a CEVA Home Delivery
CEVA provides a dedicated Home Delivery tracking system.
Customers can generally search for a residential shipment using the tracking information supplied by the retailer.
If the retailer’s tracking number is not yet working, CEVA advises confirming the order details with the retailer. Shipment information may not appear immediately after the retailer creates the order.
CEVA states that customers should allow up to approximately 48 business hours for a shipment to become visible in its Home Delivery system.
Avoid placing a duplicate order solely because CEVA tracking has not populated yet.
CEVA Home Delivery Appointments
Large residential shipments generally require a scheduled delivery appointment.
CEVA states that its standard Home Delivery window is approximately four hours.
For locations outside major metropolitan areas, the delivery window may be longer, potentially approximately eight to twelve hours.
CEVA also states that:
- Someone age 18 or older must be available to receive and sign for the delivery.
- The driver generally calls approximately 30 minutes before arrival.
- Customer-service representatives have access to the same available appointment windows shown through the scheduling system.
If an offered appointment does not work, check the online scheduling system for another available date rather than assuming a phone representative can see additional hidden appointments.
How to Reschedule a CEVA Delivery
CEVA provides online rescheduling through its Home Delivery site.
Have the tracking number or associated phone number available.
After rescheduling, use CEVA’s appointment-confirmation feature to verify that the change was recorded.
If you cannot use any available appointment and need additional assistance, call 1-844-215-0640.
Can You Change a CEVA Delivery Address?
CEVA does not allow a residential customer to independently change the delivery address for a retailer shipment.
CEVA instructs customers to contact the online retailer that sold the merchandise.
The retailer must authorize the address change.
CEVA states that an approved address update can require approximately 24-48 hours to appear in its system.
This distinction matters because CEVA is handling the delivery, while the retailer controls the underlying merchandise order and authorized shipping destination.
Can You Update Your Phone Number?
CEVA Home Delivery provides an online option to update the phone number associated with a shipment.
CEVA states that the new number appears in its internal system immediately but can require up to approximately 24 hours to appear on the consumer-facing website.
CEVA also states that phone-number changes cannot be made on the day of delivery.
If the number is wrong and the delivery date is approaching, make the correction as early as possible.
What to Expect on Delivery Day
For a CEVA Home Delivery appointment:
- An adult age 18 or older must generally be present.
- The delivery occurs during the scheduled appointment window.
- The delivery team generally calls approximately 30 minutes before arrival.
- The service performed depends on the service level purchased by the retailer.
Review the tracking page before delivery so you know what service level is listed for the shipment.
If you expected assembly, room-of-choice placement, packaging removal, or another upgraded service that is not shown, contact the retailer before the delivery. CEVA states that changes to the service level must be authorized by the retailer.
What If a CEVA Delivery Arrives Damaged?
Inspect a large delivery carefully when practical.
If damage is visible:
- Photograph the item and packaging.
- Record the condition on delivery paperwork when appropriate.
- Keep the packaging.
- Keep the retailer’s order information.
- Contact the retailer promptly.
CEVA’s current Home Delivery FAQ specifically directs consumers who discover damage after delivery back to the online retailer.
This is important because the retailer generally controls merchandise replacement, return, and refund decisions.
A business customer making a freight claim has a different process and may use CEVA’s official claim system.
CEVA Does Not Handle Retail Refunds
Canceling a CEVA delivery appointment is not the same as canceling the merchandise order.
CEVA states that a customer can cancel delivery through its Home Delivery system, but the customer must contact the retailer to:
- Cancel the actual order
- Request a refund
- Arrange a replacement
- Discuss merchandise damage
CEVA explicitly states in its Home Delivery FAQ that it does not handle the retailer’s refund process.
If you purchased a large item from a retailer and CEVA is only the delivery carrier, keep both companies involved when necessary.
CEVA Lost or Damaged Freight Claims
CEVA provides an online claims process for qualifying lost or damaged commercial shipments.
The claim form can request documentation such as:
- CEVA Bill of Lading
- Commercial invoice
- Itemization of the claimed amount
- Packing list
- Proof of delivery
- Photographs
- Repair invoices
- Inspection or survey documentation
- Receiving reports
The person or business entitled to make the claim should use the official CEVA Submit a Claim process.
A consumer whose retailer hired CEVA for a residential delivery should not assume this commercial claim form replaces the retailer’s return or refund process.
CEVA Business Freight and Logistics Support
CEVA is primarily a business-to-business logistics provider.
Its global services include:
- Air freight
- Ocean freight
- Ground and rail freight
- Contract logistics and warehousing
- Project logistics
- Finished vehicle logistics
- Lead logistics
- Customs services
- Event logistics
Businesses seeking a quote, shipment support, local office, account assistance, or other commercial logistics service should use CEVA’s official Contact Us page rather than the residential Home Delivery number unless the issue specifically involves Home Delivery.
Who Owns CEVA Logistics?
CEVA Logistics is a wholly owned subsidiary of CMA CGM Group, the global transportation and logistics company.
CMA CGM acquired CEVA in 2019.
CEVA is headquartered globally in Marseille, France, and operates an extensive logistics network serving customers in more than 170 countries.
CEVA’s North American materials identify its regional headquarters at:
CEVA Logistics
15350 Vickery Drive
Houston, TX 77032
USA
For shipment or delivery problems, use the customer-service route associated with the shipment rather than sending an ordinary complaint to corporate headquarters.
How to Escalate a CEVA Logistics Complaint
If the initial CEVA contact does not resolve the problem:
- Confirm whether the issue belongs to CEVA or the retailer that sold the product.
- Save the tracking number, delivery appointment information, photographs, and previous messages.
- For a U.S. Home Delivery issue, call 1-844-215-0640 or use the online Contact Us form.
- Explain the problem and the resolution you are requesting.
- Ask for a case or reference number when available.
- Contact the retailer simultaneously when the problem involves a refund, replacement, address change, damaged merchandise, or change in delivery service.
- For a qualifying commercial loss or damage claim, use CEVA’s official claims process.
- Keep written records until the delivery, claim, replacement, or other promised resolution is complete.
For a large retail delivery, avoid repeatedly asking CEVA to perform something that only the retailer can authorize. Determining which company controls the requested action can save considerable time.
CEVA Logistics Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 0 out of 5 stars based on 0 CEVA Logistics reviews.
Because no customer reviews are currently published on this CEVA Logistics USA page, there is not enough CustomerServiceNumbers.com feedback to identify supported positive or negative customer-service trends.
The previous article claimed that customers often praised CEVA’s logistics efficiency while complaints involved delivery times, customer-service responsiveness, and tracking accuracy. Those statements were not based on customer reviews actually published on this CustomerServiceNumbers.com listing and should not be presented as current CSN review findings.
Customers who have recently contacted CEVA can leave a review below describing the shipment or delivery involved, which customer-service route they used, how CEVA responded, and whether the issue was resolved.
Frequently Asked Questions
What is the CEVA Logistics customer service phone number?
For U.S. CEVA Home Delivery shipments, CEVA currently lists 1-844-215-0640.
What is the CEVA Home Delivery email address?
CEVA currently lists HDSC@hd.cevalogistics.com for U.S. Home Delivery questions.
What are CEVA Home Delivery customer service hours?
CEVA’s current Home Delivery FAQ lists telephone availability Monday through Friday from 7:00 AM to 7:00 PM Central time.
How do I track a CEVA delivery?
Use CEVA’s Home Delivery tracking site for a residential delivery or CEVA Track & Trace for applicable commercial shipments. Have the CEVA tracking or shipment reference available.
How long is a CEVA Home Delivery window?
CEVA states that the standard delivery window is approximately four hours. Areas outside major metropolitan locations can have longer windows of approximately eight to twelve hours.
Will CEVA call before delivery?
CEVA states that the delivery team generally calls approximately 30 minutes before arriving.
Does someone need to be home for a CEVA delivery?
Yes. CEVA states that someone age 18 or older must be available to receive and sign for a Home Delivery shipment.
Can CEVA change my delivery address?
The retailer must authorize an address change. Contact the company where the merchandise was purchased rather than attempting to change the destination directly with CEVA.
Can CEVA refund my order?
No. CEVA states that Home Delivery customers must contact the retailer to cancel the merchandise order and discuss refunds.
What should I do if my CEVA delivery is damaged?
Document the damage and contact the retailer promptly. CEVA’s Home Delivery FAQ directs consumers who discover damage after delivery back to the online retailer.
How do I file a CEVA freight claim?
CEVA provides an online Submit a Claim form for qualifying lost or damaged shipments. Supporting documents such as the bill of lading, invoices, photographs, proof of delivery, and damage records may be required.
Who owns CEVA Logistics?
CEVA Logistics is a wholly owned subsidiary of CMA CGM Group.
Where is CEVA Logistics headquartered?
CEVA’s global headquarters is in Marseille, France. CEVA materials identify its North America headquarters at 15350 Vickery Drive, Houston, TX 77032.
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Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by CEVA Logistics, CMA CGM Group, DHL, FedEx, UPS, USPS, a retailer, freight broker, warehouse, or delivery contractor.
This page distinguishes CEVA’s residential Home Delivery customer service from its commercial freight and logistics support and explains when the retailer rather than CEVA controls a refund, replacement, address change, or merchandise complaint.
Share Your CEVA Logistics Customer Service Experience
If you have contacted CEVA about a home delivery, missed appointment, tracking problem, damaged shipment, freight claim, scheduling issue, commercial shipment, or another customer-service concern, describe the type of shipment, which support route you used, how CEVA responded, and whether the problem was resolved.
Privacy warning: Do not post your CEVA tracking number, bill of lading, shipment reference, home or business address, phone number, email address, invoice, proof of delivery, retailer order number, photographs of shipping labels, payment information, or other private shipment information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with CEVA Logistics, CMA CGM Group, any retailer, freight shipper, warehouse, carrier, or delivery contractor.
CustomerServiceNumbers.com cannot schedule or reschedule a CEVA delivery, locate a shipment, change an address, cancel a retailer order, issue a refund, replace damaged merchandise, file a freight claim, approve a claim, or act on behalf of CEVA.
CEVA telephone numbers, support hours, tracking systems, delivery procedures, claim requirements, service areas, corporate addresses, and retailer procedures can change. Verify important information directly through CEVALogistics.com, the CEVA Home Delivery site, and the retailer or shipper responsible for the underlying order.