Cellular One customers may need help with a wireless bill, prepaid recharge, Lifeline service, plan change, mobile outage, lost phone, roaming charge, account cancellation, device return, AirMax home internet, or another service problem. Cellular One is a regional wireless provider operated by Smith Bagley, Inc. and currently serves communities in the U.S. Southwest.
Cellular One Customer Service Contact Information
- Cellular One Customer Care: 1-800-730-2351
- Local Customer Service: 928-537-7567
- From a Cellular One Phone: Dial 611
- Customer Service Email: info@cellularoneaz.com
- Call Center Hours: Monday-Friday, generally 7:00 AM-6:00 PM MST; Saturday, 8:00 AM-5:00 PM MST
- Support Center: Cellular One Support
- Store Locator: Find a Cellular One Store
- Coverage Map: Cellular One Coverage
- Corporate Headquarters: Cellular One, 1500 S. White Mountain Road, Suite 103, Show Low, AZ 85901
- Operating Company: Smith Bagley, Inc.
- Official Website: MyCellularOne.com
Website update: The former CellOneNation.com address previously shown on this CustomerServiceNumbers.com page is no longer Cellular One’s active consumer website. Current customers should use MyCellularOne.com.
Hours note: Cellular One’s current website displays two weekday opening times in different portions of its Support page. Its sitewide support information lists Monday-Friday from 7:00 AM to 6:00 PM MST, while another support panel shows a 6:00 AM opening. Saturday is consistently listed as 8:00 AM-5:00 PM MST. Customers calling early in the morning should check the current Support page.
Best Cellular One Support Route by Issue
- Billing or account problem: Dial 611 from a Cellular One phone or call 1-800-730-2351.
- No mobile service: Restart the phone, check the coverage area, and call Customer Care from another phone if service remains unavailable.
- Prepaid recharge: Use Cellular One’s online Recharge Prepaid option or the applicable recharge feature from the phone.
- Plan change: Call Customer Care or visit a Cellular One retail location.
- Cancel service: Contact Customer Care and review any contract, device, and final-bill obligations before disconnecting.
- Lost or stolen phone: Call Customer Care immediately so the line can be protected.
- Lifeline / Free4Life: Visit a Cellular One store or use the current Lifeline information on MyCellularOne.com.
- AirMax home internet: Use Cellular One Support and provide the account and service-location information.
- Store-specific question: Check the official store locator because individual locations have different operating hours.
Cellular One Is a Regional Wireless Carrier
Today’s Cellular One operation is a division of Smith Bagley, Inc., also known as SBI.
Smith Bagley licenses the Cellular One brand and operates wireless service in the Southwest.
Cellular One’s current website focuses primarily on service in Arizona and New Mexico, while qualifying Tribal Lifeline programs can also be available on eligible Tribal lands in Utah.
Current Cellular One products and services include:
- Wireless phone service
- Prepaid service
- Free4Life Tribal Lifeline
- FreedomFone Lifeline
- FlexFone data-device service
- AirMax home internet
- Mobile devices and smartphones
- Business connectivity services
Cellular One should not be confused with every company that historically used the Cellular One name. The Cellular One trademark has been used by multiple regional wireless companies over the years.
Cellular One Store Locations
Cellular One currently operates retail locations in communities including:
- Chinle, Arizona
- Show Low, Arizona
- Tuba City, Arizona
- Whiteriver, Arizona
- Window Rock, Arizona
- Farmington, New Mexico
- Gallup, New Mexico
- Shiprock, New Mexico
- Zuni, New Mexico
Store hours differ by location and some stores are closed on certain weekdays in addition to Sunday.
Check the official Cellular One Store Locator before traveling to a store.
Cellular One Billing Help
Customers who believe a Cellular One bill is incorrect should contact Customer Care at 1-800-730-2351 or dial 611.
Before calling, gather:
- Cellular One mobile number
- Account holder’s name
- Current bill
- Previous bill for comparison
- Dates and amounts of disputed charges
- Plan information
- Roaming or data-use information when relevant
- Previous customer-service case information
Cellular One explains that bills can include access charges, airtime, roaming, toll charges, taxes, surcharges, equipment costs, and other applicable charges depending on the plan.
Ask the representative to explain each unfamiliar charge rather than disputing only the total balance.
Cellular One Online Bill Payment
Cellular One provides online options to:
- View and pay a bill
- Make a guest or one-time payment
- Recharge prepaid service
Use the payment links reached directly through MyCellularOne.com rather than following an unexpected payment link received by email or text.
Keep payment confirmation information until the payment appears on the account.
Cellular One Prepaid Recharge
Prepaid customers have several methods for adding service or checking account information.
Cellular One’s current FAQ provides prepaid account commands and an online Recharge Prepaid option through its website.
If a recharge is charged to a payment card but does not appear on the Cellular One account:
- Keep the recharge confirmation.
- Check the prepaid balance.
- Confirm the correct mobile number was recharged.
- Call Customer Care at 1-800-730-2351 if the balance is still incorrect.
Avoid repeatedly purchasing the same recharge while an earlier payment is still being investigated.
Cellular One Free4Life and Lifeline Support
Cellular One participates in the federal Lifeline program through qualifying services including Free4Life and FreedomFone.
Current Cellular One information describes Free4Life as a Tribal Lifeline program available to qualifying customers on eligible Tribal lands in Arizona, New Mexico, and Utah.
Current Free4Life options can include:
- Nationwide voice service
- Text messaging
- Monthly mobile data
- Qualifying smartphone offers
Cellular One also offers FreedomFone for certain qualifying Lifeline customers outside Tribal lands.
Lifeline eligibility, benefit amounts, data allowances, recertification requirements, and available phones can change. Check the current plan information before enrolling.
Keeping Cellular One Lifeline Service Active
Lifeline customers must continue meeting program requirements.
Cellular One warns that accepting Lifeline service from another provider can transfer the federal benefit away from Cellular One.
Customers may also need to demonstrate continued service use.
Qualifying activity can include:
- Making a cellular call
- Sending a text message
- Using mobile data
Wi-Fi use alone may not count as use of the Cellular One cellular service.
Customers receiving recertification or usage notices should respond promptly to avoid losing Lifeline benefits.
Cellular One Cancellation and 14-Day Trial Period
Cellular One currently provides a 14-calendar-day trial period for qualifying new retail service.
The company’s current cancellation policy states that customers who are not satisfied with the service can cancel within the return period, subject to the applicable terms.
For device returns:
- Proof of purchase is required.
- The device and original box must be returned.
- Accessories originally included with the device must be returned.
- The device must be in like-new condition.
- Device and box IMEI information must match.
- A $35 restocking fee currently applies to qualifying device returns made with service cancellation.
Activation fees are not refundable.
Customers outside the 14-day period can have different cancellation obligations depending on whether the account is month-to-month or subject to a service agreement.
Before canceling:
- Check whether the account has a contract.
- Review the final billing date.
- Ask about any remaining device balance.
- Confirm whether an early termination charge applies.
- Request confirmation that service has been canceled.
Protect Your Data Before Returning a Phone
Before returning or exchanging a Cellular One phone:
- Back up photos and files.
- Transfer contacts.
- Remove personal accounts.
- Sign out of Apple, Google, email, banking, and other accounts.
- Remove any memory card when appropriate.
- Factory-reset the phone after the needed data has been backed up.
Cellular One warns that files left on a returned device may not be recoverable.
Cellular One Lost or Stolen Phone
Cellular One instructs customers with a lost or stolen phone to contact Customer Care immediately at 1-800-730-2351.
Additional steps can include:
- Use Apple Find My or Google’s device-location service when available.
- Lock the device remotely.
- Protect important email, banking, and social-media accounts.
- Change passwords if unauthorized access is possible.
- Contact Cellular One to protect the mobile line.
- Ask how replacement SIM or device activation should be handled.
Do not post the complete phone number, IMEI, account PIN, passwords, or authentication codes in a public review.
Cellular One No-Service and Coverage Problems
If the phone displays No Service:
- Restart the phone.
- Turn Airplane Mode on and back off.
- Check whether other Cellular One users in the area are affected.
- Move to another location if terrain or a building may be blocking the signal.
- Check Cellular One’s coverage information.
- Call Customer Care from another phone if the problem continues.
Cellular One states that wireless coverage can vary because of terrain, buildings, signal strength, equipment, system capacity, weather, and other conditions.
A coverage map is an estimate and does not guarantee service at every location.
Cellular One Roaming
Cellular One customers may use partner networks when traveling outside the company’s home network.
Cellular One’s current network policies identify roaming relationships with larger carriers.
Whether additional roaming charges apply depends on the service plan and usage.
Before traveling outside the normal Cellular One service area:
- Check the coverage map.
- Review the plan’s roaming rules.
- Check data allowances.
- Ask Customer Care whether additional charges may apply.
Excessive off-network use can also be subject to Cellular One’s Fair Use Policy.
Are Cellular One Phones Locked?
Cellular One’s current FAQ states that phones and tablets it provides to customers are not locked.
A device may therefore be usable with another carrier when:
- The device supports the other carrier’s network technology and frequency bands.
- The device is otherwise compatible with the new carrier.
- The new provider accepts the device.
An unlocked device is not automatically compatible with every U.S. wireless network.
Check compatibility with the new carrier before canceling Cellular One service or porting a phone number.
Cellular One Corporate Headquarters
Cellular One currently publishes:
Cellular One
1500 S. White Mountain Road
Suite 103
Show Low, AZ 85901
Cellular One is operated as a division of Smith Bagley, Inc., which licenses the Cellular One brand.
The older 404 Brock Drive, Bloomington, IL 61701 address previously shown on this CustomerServiceNumbers.com page is not the corporate headquarters currently published by today’s Cellular One operation.
For ordinary billing, technical, account, or cancellation problems, begin with Customer Care rather than sending a complaint directly to headquarters.
How to Escalate a Cellular One Customer Service Complaint
If the first contact does not resolve the issue:
- Gather bills, payment confirmations, screenshots, plan information, and previous correspondence.
- Call 1-800-730-2351 or dial 611.
- Explain the problem and the specific resolution requested.
- Ask the representative to document the account.
- Request a case or reference number when available.
- Save emails and records of promised credits, callbacks, or account changes.
- Ask for additional review if the first representative cannot resolve the problem.
Cellular One’s FAQ also directs customers with unresolved consumer issues to the appropriate state regulatory agency when applicable.
Cellular One Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently displays 3.0 out of 5 stars based on 4 Cellular One reviews.
The four visible reviews are older submissions from 2014 through 2016.
They describe:
- April 2016: Difficulty reaching support and completing a service cancellation, including long telephone waits and a callback that the reviewer said did not occur.
- September 2015: A longtime customer asking why a loyalty discount was not available when replacing an older phone.
- May 2015: A report of cellular service being unavailable in Wright, Wyoming.
- May 2014: A dispute involving a large final bill and a request for an itemized explanation of the charges.
These reviews provide historical examples involving cancellation, customer-service access, billing, device pricing, and network service.
However, important context is required.
The Cellular One name has historically been licensed to multiple regional wireless providers. At least one review specifically discusses service in Wyoming, which is outside the current Smith Bagley Cellular One store and primary service footprint.
Because these reviews are approximately 10 to 12 years old, they should not automatically be treated as reviews of today’s Smith Bagley-operated Cellular One service or as evidence of its current customer-service performance.
Customers who currently use Cellular One can leave a review below describing their service area, account type, support method used, response received, and whether the issue was resolved.
Frequently Asked Questions
What is the Cellular One customer service phone number?
Cellular One Customer Care can currently be reached at 1-800-730-2351. Customers can also dial 611 from a Cellular One phone.
What is the Cellular One local phone number?
Cellular One currently lists 928-537-7567 as its local support number.
What is the Cellular One customer service email?
Cellular One currently lists info@cellularoneaz.com.
What are Cellular One customer service hours?
Cellular One’s sitewide support information currently lists Monday-Friday from 7:00 AM to 6:00 PM MST and Saturday from 8:00 AM to 5:00 PM MST. One portion of the Support page currently displays a 6:00 AM weekday opening, so customers planning an early call should verify the current listing.
What is the official Cellular One website?
The current official website for this Cellular One regional carrier is MyCellularOne.com.
Who owns Cellular One?
The current Southwest Cellular One operation is a division of Smith Bagley, Inc. Smith Bagley licenses the Cellular One brand name.
Where is Cellular One headquartered?
Cellular One currently lists its corporate headquarters at 1500 S. White Mountain Road, Suite 103, Show Low, AZ 85901.
How do I cancel Cellular One?
Contact Customer Care at 1-800-730-2351 or visit a Cellular One store. Review any contract, device balance, return requirements, and final billing before canceling.
Does Cellular One have a return period?
Yes. Cellular One currently provides a 14-calendar-day trial and return period for qualifying new retail service, subject to its terms and device-return requirements.
How do I report a lost Cellular One phone?
Call Cellular One immediately at 1-800-730-2351. Also use the device manufacturer’s location and remote-locking tools when available.
Are Cellular One phones unlocked?
Cellular One currently states that phones and tablets it provides are not locked, although compatibility with another carrier still depends on the device and network.
Does Cellular One offer Lifeline?
Yes. Cellular One currently offers qualifying Lifeline services including Free4Life for eligible Tribal customers and FreedomFone for qualifying customers under applicable program rules.
Related Customer Service Pages
- Verizon Wireless Customer Service – wireless billing, coverage, devices, outages, cancellations, and account support
- AT&T Wireless Customer Service – mobile plans, billing, device, coverage, and account support
- T-Mobile Customer Service – wireless billing, service, devices, roaming, and account support
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer experiences since 2004. This website is independent and is not owned or operated by Cellular One, Smith Bagley, Inc., Verizon, AT&T, T-Mobile, the FCC, or any state or Tribal government agency.
This page focuses on the current Smith Bagley-operated Cellular One service and distinguishes its present contact information from older Cellular One companies, websites, addresses, and customer experiences.
Share Your Cellular One Customer Service Experience
If you have contacted Cellular One about wireless service, an outage, bill, prepaid recharge, Lifeline account, Free4Life service, plan change, cancellation, lost phone, roaming charge, device return, AirMax internet, or another customer-service concern, describe the issue, your general service area, which support route you used, how Cellular One responded, and whether the problem was resolved.
Privacy warning: Do not post your full Cellular One phone number, account number, account PIN, IMEI, payment-card information, Social Security number, Lifeline eligibility documents, home address, passwords, authentication codes, or other sensitive personal information.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Cellular One or Smith Bagley, Inc.
CustomerServiceNumbers.com cannot change a Cellular One plan, correct a bill, restore wireless service, recharge a prepaid account, cancel service, transfer Lifeline benefits, replace a phone, locate a lost device, waive a termination charge, or act on behalf of Cellular One.
Cellular One telephone numbers, customer-service hours, service areas, plans, Lifeline benefits, data allowances, roaming arrangements, return policies, store locations, and corporate information can change. Verify important information directly through MyCellularOne.com before making an account, cancellation, device, or service decision.
