How To Contact Verizon Wireless Customer Service
Verizon Wireless Customer Service Contact Phone Number for Support and help.
Verizon Wireless is America’s Largest and Most Reliable Wireless Network.
Make calls, send emails and download files on America’s largest and most reliable wireless network.
More people choose and stay with Verizon Wireless than any other wireless brand. Verizon also provides tv and internet service for your home through their Fios division.
More Verizon Wireless Contact Information
Verizon Mobile Customer Service: 1-800-256-4646
Verizon Fraud Department: 1-888-483-7200
Official Website: www.verizonwireless.com
What is Verizon Wireless’s Phone Number? The phone number to contact Verizon Wireless Customer Service is 1-800-922-0204
What are Verizon Wireless Hours for Customer Service? Verizon Wireless Customer Service Hours Mon – Fri, 7 AM – 11 PMSat – Sun, 8 AM – 9 PM
Is their a different phone number for Verizon Wireless Pre-Paid? Yes that phone number is 1-800-294-6804 and the hours for pre-paid services are Mon – Sun, 6 AM – 11 PM.
Can I dial Verizon Wireless Customer Service from my mobile device? Yes just dial *611 from your Verizon phone
How do I contact Verizon Wireless by Chat? Just visit the Verizon contact page here. Then click the button near the bottom of the page that says Chat.
How do I contact Verizon Wireless’s Main Office? They are located in New York City. Verizon’s address and phone number are listed below: 1095 Avenue of the AmericasNew York, NY 10036 USA 1-212-395-1000
10 Responses
My account was disconnected on March 13th and then the rep hung up. online chat kept hanging up. am elderly, disabled, etc., and for over a week no one will help me. please email me as I can’t text or call due to vzw disconnecting my zero bal acct, removing a number without my permission, etc.
please help
turn on my acct need my phone
ASAP TIME SENSITIVE NEED RESOLUTION ASAP
My television stopped working yesterday. Who should I call for service.
Marlton NJ 08053
I purchased a Samsung Galaxy note for my wife as a gift it cost 1299.00 I also purchased the most expensive insurance the plan would allow for the device . My wife is having technical issues because of the devices S pen . We have only had the device for 8 days , So when she called Verizon customer service they told her since we haven’t had the device for 14 days that they would notate our account and to take it to the nearest store and they would replace it. So my wife called the Library Mo. store and talked to someone named Nakita who answered the just answered the phone by saying hello , my wife was like is this Verizon she replied umha , my wife explained to her what was going on she put us on hold and got back on the phone and told her she didn’t know who she talked to but they weren’t going to help us and wouldn’t even look up our account , she was very rude to a customer that spends more a month on their Version bill then they do their car payment . So I called back and talked to someone named Shawn who wasn’t any different , wouldn’t listen to anything I had to say are even look up my account . I then called back customer service and told them what the Liberty store said and how we got treated , they seen the notation in our account and called Liberty themselves , they got back on the phone with us and told us sorry but they can’t make a store coroperate with us and that they would try to find a store that would honor thier 14 day return policy , they got back on the phone and said sorry there was nothing they could do and now we were stuck with a device that is not fully functional even though we only had it for 8 days and have insurance on it. What kind of business practice is this , I thought Verizon was a reputable company or else I would have never made a $1299.00 purchase with them , I am totally floored over the fact that I’m being treated like this , I have over 4 device and plans for the whole family . PLEASE take my advice and think twice before using this company , if I can save one person from getting ripped off like I did then this review was worth it , I’m 48 years old and this is the first one I ever had to write
Verizon Wireless is the worst company I have every dealt with. Impossible to speak with a live agent on the phone. Continually have issues with my service.
I just found out on 5-17-2018 that Verizon has sent a account with my name to collection. I never had a Verizon account now or in the pass. I found this out by looking at my credit report. this account was open and closed in 2015. I called Verizon and was passed around from department to department with no help to resolve this problem. I was told to go on line and file a fraud form. I have been on line for two hours now. I have been looking at the same problem with other people. I still have not been able to get to there fraud forms. now I have been working with my bank for a line of credit and cannot complete this until I clear this up or pay off a account that is not mine. Verizon has not been given me any help with resolving this account. I was told to fill out a fraud form that I cannot find on line. Then wait 30 – 60 days for Verizon to investigate there problems. In one day I have spent Four hours on the phone and on line trying to get Verizon to look and fix this problem. I have not been this Mad for years !!!! Verizon should be charged for creating this problems then make me chase down there down fall. this look like a way to make money from consumers trying to keep there good credit ratting.
company’s like this is no good. they need to re look at there book keeping.
Ken
you need to file the report with the credit agency, not Verizon
Similar issue of incorrect reporting on my Bureaus from Jan 18, 2012..? I closed the Account Oct 2011 and paid in full immediately upon receipt of “Final Billing”. I had there Services almost 20 yrs. Never paid late. Phoned to make final payment when Acct Closed & never rcvd a balance due for 3 months of $65. How could I have a balance due when I paid from my “Final Billing Statement”..? Obviously, I would not ignore such a small amt and tarnish my Credit rating. He said it has been turned over to Collections but if I paid that day it would not affect my Bureau or my positive standing with them. Gave him payment info over phone. * 2 weeks later they refunded me this amount. Kept my receipt as CYA. Darn good thing I did, ugh? Now, I see they failed to correct the Collection status on my Bureau..? Go figure! I will not turn the other cheek for their mistake, as this affects my Credit Score. Plus the fact it is principle of correct reporting. Sprint has same issues I’ve heard… these Co’s are a pc of work. Granted it will fall off in 8 mos, however this is wrong and I want it corrected immediately. Ludicrous! All you end up with is frustrated, angry and extremely upset.
Found out when i ran my credit that i had a fraudulant charge pending for January 2017… I have never had Verizon phone service , so i filled out the forms and sent them a letter and after speaking with someone they said they would get back with me within 4 days…so 13 days later i call back (since no one returned my call or inquiry. Now i am told to get a police report and mail it to their Fraud department.I know nothing about this so really have nothing to tell police. There is a breakdown in the process somewhere and I’m paying for it . Customer service rating is 0
Similar issue of incorrect reporting on my Bureaus from Jan 18, 2012..? Ludicrous! All you end up with is frustrated, angry and extremely upset. I had there Services almost 20 yrs. Never paid late. Phoned to make final payment when Acct Closed & never rcvd a balance due for 3 months of $65. Obviously, I would not ignore such a small amt and tarnish my Credit rating. He said it has been turned over to Collections but if I paid that day it would not affect my Bureau or my positive standing with them. Gave him payment info over phone. 2 weeks later they refunded me this amount. Now, I see they failed to correct the Collection status on my Bureau..? Go figure! I will not turn turn the other cheek for their mistake, as this affects my Credit Score. Plus the fact it is principle of correct reporting. Sprint has same issues I’ve heard… these Co’s are a pc of work. Granted it will fall off in 8 mos, however this is wrong and I want it corrected immediately.
I contacted my local Verizon store via phone to upgrade to the Go Unlimited data plan. “No problem” was what I was told. When I checked my Verizon account, I noticed I was upgraded to the more expensive Beyond Unlimited plan ($40 more a month) I immediately called back to the store and then I was told the Go Unlimited plan doesn’t work in my area. Why wasn’t I was informed about that right away? A couple of days later, I visited the store in person. I was then told that I could switch to the 16GB plan at the beginning of my next billing cycle for $90/month plus the $20 per line. So I switched to that plan to save $30/month. My new billing cycle began 2 days ago and I see I am still on the Beyond Unlimited plan and I am not allowed to downgrade during a billing cycle. What kind of customer service representatives do you have representing your company in Shawano, Wisconsin? Apparently, not very trustworthy ones! Are they making a commission for signing customers up for expensive data plans that they did not want or ask for?! I rate your customer service 0 out of 10