UPS Customer Service Phone Number, Support and Reviews

If your UPS package is late, marked delivered but missing, damaged, stuck in transit, held for import fees, or you need help with a claim, delivery change, pickup, return, or billing issue, start with the correct UPS support route. UPS handles package tracking, delivery changes, claims, billing, invoices, fraud alerts, UPS My Choice, pickups, returns, and business shipping through different online tools and support teams.

UPS Customer Service Phone Number and Support

Use the following UPS customer service options for package tracking, delivery problems, lost or damaged packages, claims, pickups, returns, billing, invoices, account issues, fraud alerts, and complaints:

• UPS Customer Service Phone Number: 1-800-742-5877 / 1-800-PICK-UPS
• UPS Help and Support Center: UPS Contact Us
• Track a Package: UPS Tracking
• File a Claim: File a UPS Claim
• UPS Billing Center: UPS Billing Center
• UPS Billing Help: UPS Billing and Invoices
• Domestic and Export Invoice Copy Support: 1-800-811-1648
• Import Invoice Copy Support: 1-866-493-7140
• UPS.com Technical Support: 1-877-289-6418
• Report Suspicious UPS Messages: UPS Fraud and Scam Protection
• Unauthorized Account Activity: Report UPS Account Fraud
• Corporate Headquarters: United Parcel Service, Inc., 55 Glenlake Parkway NE, Atlanta, GA 30328
• Corporate Phone Number: 1-404-828-6000
• Website: UPS.com

Choose the Correct UPS Support Route

UPS issues can involve tracking, delivery changes, claims, billing, returns, pickup requests, import fees, UPS My Choice, UPS Store locations, or account security. Choosing the correct route can help you avoid delays.

Package Tracking and Delivery Status

For tracking questions, start with the UPS tracking page and enter the tracking number exactly as shown. Tracking can show whether the package is in transit, out for delivery, delayed, delivered, returned to sender, held, or awaiting additional information.

Late, Missing, or Delivered-But-Not-Received Packages

If a package is late or marked delivered but missing, check the delivery photo or proof of delivery if available, the front door, side door, garage, mailroom, parcel locker, building office, neighbors, and any alternate delivery location. If the package is past the delivery window and cannot be found, contact UPS at 1-800-742-5877 or start the claim process if eligible.

Lost or Damaged Package Claims

UPS allows claims for lost or damaged packages. UPS says claims for lost or damaged packages should be started within 60 days of scheduled delivery. Shippers often have more claim rights than recipients, so the person or business that created the shipment may need to file or complete the claim.

Delivery Changes and UPS My Choice

For delivery holds, reroutes, delivery instructions, delivery alerts, pickup at a UPS Access Point, or changing a delivery address, use UPS My Choice or the delivery options shown on the tracking page. Some changes may require the shipper’s approval or may not be available for every shipment.

Returns and Return Labels

If your return label does not work, the package has not been scanned, or a return is stuck in transit, check the tracking number from the return label and contact the retailer or shipper. UPS may be able to confirm tracking activity, but the merchant usually controls the refund or return approval.

Billing, Invoices, Import Fees, and Adjusted Charges

UPS billing issues may involve account invoices, import duties, taxes, brokerage fees, adjusted shipping charges, missing PLD fees, duplicate invoices, or a charge you do not recognize. UPS account holders should use the UPS Billing Center when possible. If you received an invoice and do not understand the charge, call the billing support number printed on the invoice.

Pickups and Drop-Offs

For pickup requests, missed pickups, pickup fees, drop-off locations, UPS Access Point questions, or package acceptance issues, use UPS.com pickup and location tools. If the issue happened at The UPS Store, remember that The UPS Store is a separate retail network and the store may need to address packing, printing, mailbox, or retail-service issues directly.

Fraud, Fake Texts, and Suspicious UPS Charges

If you receive a suspicious UPS text, email, phone call, delivery-fee message, or account alert, do not respond through the suspicious link or number. Go directly to UPS.com, check the tracking number, and use UPS fraud resources.

What to Have Ready Before Contacting UPS

Before calling UPS customer service, filing a claim, or using online support, gather the details that match your issue:

• UPS tracking number
• Shipper name and recipient name
• Delivery address, ZIP code, and phone number on the shipment
• Shipment date, delivery date, and promised delivery window if available
• Photos of package damage, product damage, labels, packaging, and contents if filing a damage claim
• Invoice number, UPS account number, charge amount, and billing date for billing issues
• Return label, return tracking number, and drop-off receipt for return problems
• Pickup confirmation number or scheduled pickup date for pickup issues
• Claim number, case number, or prior UPS support response if available
• Retailer order number if the shipment came from a store or marketplace
• Copies of suspicious texts, emails, or account alerts if reporting fraud

Common UPS Customer Service Issues

Customers commonly contact UPS customer service for help with:

• Tracking packages that are delayed, stuck, or not updating
• Packages marked delivered but not received
• Lost packages and missing shipment claims
• Damaged packages, damaged contents, and claim documentation
• Delivery address changes, delivery holds, reroutes, and Access Point pickup
• UPS My Choice alerts, delivery instructions, and account access
• Returns, return labels, merchant refunds, and return tracking
• Pickup requests, missed pickups, and drop-off problems
• Invoices, billing disputes, import duties, taxes, brokerage fees, and adjusted charges
• Fraudulent texts, fake delivery-fee messages, phishing emails, and suspicious UPS charges
• UPS Store issues involving packing, printing, mailboxes, notary, or retail transactions

UPS Claims for Lost or Damaged Packages

If a UPS package is lost or damaged, use the UPS claims page to start a claim. UPS says claims should be started within 60 days of the scheduled delivery date for packages that are lost or damaged or when a C.O.D. payment was not received.

For damaged packages, keep the product, shipping box, packing material, label, and photos until the claim is resolved. UPS may need to inspect the packaging and contents. For lost packages, the shipper may need to file or complete the claim depending on how the shipment was created.

Claim Tips

• Start the claim as soon as the package is confirmed lost or damaged.
• Save photos of the box, label, packing materials, and damaged item.
• Keep the tracking number, invoice, receipt, and item value documentation.
• Ask the shipper whether they must file the claim.
• Check the claim dashboard for missing documents or payment instructions.
• Do not discard damaged packaging until UPS or the shipper tells you it is no longer needed.

UPS Billing, Invoices, Duties, and Import Fees

UPS billing issues can involve regular shipping invoices, adjusted charges, import duties, brokerage fees, taxes, C.O.D. shipments, or billing to a UPS account number. UPS says account holders can use the UPS Billing Center to find invoices, download invoices, and dispute certain charges.

If you do not have a UPS account but received an invoice, UPS says common reasons include import duties and taxes on a delivered package or adjusted charges from a UPS.com shipment paid by card or PayPal. If the invoice does not seem to match either situation, call the billing support number printed on the bill.

UPS Returns and Retailer Refunds

If your UPS return package is delayed, missing, or has not been scanned, keep the drop-off receipt and return tracking number. Contact UPS for tracking issues, but also contact the retailer or marketplace because the merchant usually controls the refund timeline and return approval.

If you dropped off a return at The UPS Store, UPS Access Point, Staples, CVS, or another location, your proof of drop-off is important. Keep it until the retailer confirms the return and refund.

UPS My Choice and Delivery Changes

UPS My Choice may allow delivery alerts, delivery instructions, delivery holds, Access Point delivery, or certain reroute options. Not every shipment can be changed. Restrictions can depend on the shipper, service level, package status, address, signature requirements, age-restricted contents, or payment requirements.

If a delivery change fails, check whether the package is already out for delivery, restricted by the shipper, or ineligible for the requested change.

UPS Store vs. UPS Customer Service

The UPS Store locations are independently owned and operated retail locations. UPS customer service may help with package tracking, transportation, and UPS shipment issues, while The UPS Store may need to address packing, printing, mailbox, notary, document, or retail transaction issues handled at a local store.

If your issue involves packing purchased at The UPS Store, mailbox service, printing, shredding, notary services, or a store receipt, contact the local UPS Store first and keep the store receipt.

UPS Fraud, Fake Delivery Texts, and Scam Warnings

Be careful with texts, emails, calls, letters, or websites claiming to be UPS and demanding delivery fees, customs fees, account verification, package release payments, or login credentials. UPS warns customers not to respond to suspicious messages and to use UPS.com tracking to check whether a package actually requires money for delivery.

• Go directly to UPS.com instead of clicking suspicious links.
• Do not pay delivery fees through gift cards, cryptocurrency, wire transfers, or payment apps.
• Do not share your UPS password, one-time code, account number, or payment card details with an unverified caller.
• Be cautious of fake “package held,” “address problem,” “customs fee,” or “delivery reschedule” messages.
• UPS account holders should review invoices, authorized users, and account settings for suspicious activity.
• If you believe someone changed your UPS profile without permission, report unauthorized activity through UPS fraud support.

UPS Reviews and Complaints

CSN could not confirm enough current live review data during this update to publish a reliable review count or detailed CSN review trend. The older page copy included broad claims about customer praise and complaints that should not be treated as verified current CSN review sentiment.

Customers comparing shipping companies may want to consider delivery reliability, tracking accuracy, claim handling, damaged-package resolution, billing transparency, import-fee handling, pickup reliability, return tracking, customer support access, and how quickly problems are escalated.

How to Escalate a UPS Complaint

If your UPS issue is not resolved after your first contact, take these steps:

1. Write down the date, time, phone number, chat route, and summary of each support contact.
2. Ask for a case number, claim number, pickup confirmation, billing reference, or support ticket.
3. For lost packages, keep tracking details, shipper information, delivery notes, and proof of value.
4. For damaged packages, keep the item, box, packing material, label, and photos until the claim is closed.
5. For billing disputes, save invoices, billing-center screenshots, payment confirmations, and UPS account details.
6. For returns, save the drop-off receipt and return tracking number until the merchant confirms the refund.
7. For suspicious messages or unauthorized account activity, report the issue through UPS fraud resources.
8. If a merchant shipped the item, contact the merchant as well because the shipper may need to file or complete the UPS claim.

UPS Competitors and Related Customer Service Pages

If you are comparing package delivery, shipping, and logistics companies, you may also want to review these related CSN pages:

• FedEx Customer Service
• DHL Customer Service
• USPS Customer Service
• Amazon Customer Service
• OnTrac Customer Service
• LaserShip Customer Service

Related Resources

• UPS Corporate Office Headquarters
• ChargeOnMyCard.com for help identifying unknown UPS, shipping, import fee, invoice, delivery, or logistics charges
• ThinkItsAScam.com for fake UPS text, package delivery, customs fee, phishing, and invoice scam warnings
• ZeroStars.org for customer reviews and complaint experiences

UPS Customer Service FAQs

What is the UPS customer service phone number?

The main UPS customer service phone number is 1-800-742-5877, also known as 1-800-PICK-UPS. Use this number for package tracking, delivery issues, claims, pickups, billing help, and general UPS support.

How do I track a UPS package?

Use UPS Tracking on UPS.com and enter your tracking number. Tracking can show delivery status, delays, delivery attempts, holds, return activity, and delivery confirmation details.

How do I file a UPS claim?

Use the UPS claims page to file a claim for a lost or damaged package. UPS says claims for lost or damaged packages should be started within 60 days of the scheduled delivery date.

Who files a UPS claim, the sender or receiver?

In many cases, the shipper has the strongest claim rights because the shipper purchased the UPS service. Recipients may be able to start a guest claim, but the shipper may need to provide documents or complete the claim.

What should I do if UPS says delivered but I do not have the package?

Check the delivery photo or proof of delivery if available, nearby doors, mailrooms, parcel lockers, building offices, neighbors, and alternate delivery locations. Then contact UPS or the shipper with the tracking number and delivery details.

How do I dispute a UPS invoice?

UPS account holders can use the UPS Billing Center to review and dispute certain charges. If the invoice is not available in the Billing Center, call the billing support number printed on the invoice.

Why did I get a UPS invoice if I do not have a UPS account?

UPS says common reasons include import duties and taxes on a package delivered to you or adjusted charges from a UPS.com shipment paid by card or PayPal. If the invoice does not fit those situations, call the billing number printed on the invoice.

How do I report a fake UPS text or email?

Do not respond to suspicious UPS messages. Go directly to UPS.com, check the tracking number, and use UPS fraud resources if you believe the message is fake or your account was accessed without permission.

Is The UPS Store the same as UPS customer service?

No. The UPS Store locations are independently owned and operated retail locations. For store purchases such as packing, printing, mailboxes, notary, or local store receipts, contact the specific UPS Store location first.

What is UPS’ corporate address?

UPS is headquartered at 55 Glenlake Parkway NE, Atlanta, GA 30328. The UPS corporate phone number listed on COH is 1-404-828-6000.

Page Update Note

Updated June 2026: This page was refreshed with current UPS customer service routing for tracking, delivery problems, lost or damaged packages, claims, billing, invoices, import fees, pickups, returns, UPS My Choice, fraud warnings, and escalation.

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CustomerServiceNumbers.com has provided customer service phone numbers, company contact details, and consumer review information since 2004. CSN is an independent consumer information website and is not owned by UPS, United Parcel Service, Inc., The UPS Store, or any shipping company. We help customers find support routes, compare service experiences, and share reviews about customer service interactions.

Share Your Experience

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Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with UPS, United Parcel Service, Inc., The UPS Store, or any shipping company. Phone numbers, links, addresses, support options, claim rules, billing processes, import-fee policies, delivery options, return procedures, and fraud resources may change. Always verify important package, delivery, claim, billing, pickup, return, import, fraud, and account information directly with UPS, the shipper, the merchant, or the appropriate official support provider.