Category: Shipping and Delivery Customer Service Information

Access essential contact information for leading shipping and delivery companies, including major providers like UPS, Fedex and USPS. Find customer service phone numbers, addresses, chat links, email addresses, and websites. Additionally, explore reviews, ratings, feedback, and complaints about the customer service performance of these and other shipping and delivery services.

  • OnTrac Customer Service, Tracking & Delivery Complaints

    OnTrac customer service helps consumers track packages, report delivery problems, add delivery instructions and open investigations for missing shipments. OnTrac currently directs consumers to online tracking, Wink virtual chat and a text-only support line rather than publishing one general consumer voice-support number.

    Verified OnTrac customer-support information

    Important support-number warning: OnTrac’s current consumer-support pages do not prominently publish one general voice customer-service number. The number 703-348-8441 is a text-only self-service line. Use OnTrac.com chat and tracking rather than an unverified telephone number found in a sponsored advertisement or old directory.

    Choose the Correct OnTrac Support Route

    • Track a package: Enter the OnTrac tracking number on the official tracking page.
    • No tracking number: Contact the retailer or sender.
    • Tracking has not updated: Check whether OnTrac has received the package and contact the retailer if there is no movement after three business days.
    • Package marked delivered but missing: Open an OnTrac investigation through tracking or Wink chat.
    • Attempted delivery: Use Wink to add instructions or access information for the next attempt.
    • Address correction: Contact the retailer because it must approve an address change.
    • Damaged merchandise: Photograph and retain the package, then contact the retailer.
    • Replacement or refund: Contact the retailer or company that shipped the order.
    • Formal lost-or-damaged shipment claim: The shipper or OnTrac account holder must normally file it.

    How to Track an OnTrac Package

    Use the official OnTrac tracking page and enter the tracking number exactly as shown in the shipment notification.

    OnTrac says its tracking numbers may begin with:

    • C
    • D
    • 1LS
    • LS
    • LX
    • BN

    A retailer’s order number is not necessarily an OnTrac tracking number. If no carrier tracking number appears in the order details or shipping email, contact the retailer.

    Tracking Says “Label Created” or Is Not Updating

    A “Label Created” message generally means the retailer generated shipment information but OnTrac has not yet received the package for delivery. OnTrac advises allowing approximately one to three days after the shipment notification for tracking activity to appear.

    If the status has not changed after three business days:

    1. Confirm that the tracking number is correct.
    2. Ask the retailer whether the package was physically handed to OnTrac.
    3. Use Wink chat to open a ticket if OnTrac appears to have the shipment.
    4. Keep the retailer’s order confirmation and promised delivery date.

    The retailer is the best contact when tracking shows only a label because the retailer can confirm whether the order was packed, transferred or delayed before carrier acceptance.

    Delayed or Stuck OnTrac Packages

    Check the complete tracking history rather than relying only on the expected delivery date. A delay can involve weather, road closures, retailer processing, an address problem, facility movement or a delivery exception.

    Visit the OnTrac Service Alerts page for significant network disruptions. Then use Wink or text support to open a case when the shipment has stopped moving.

    Record:

    • OnTrac tracking number
    • Retailer and order date
    • Last tracking event
    • Expected delivery date
    • Destination ZIP code
    • OnTrac case number
    • Any response from the retailer

    If OnTrac cannot locate the package or the investigation remains unresolved, contact the retailer for replacement or refund options.

    Package Marked Delivered but Not Received

    If tracking says delivered but the package cannot be found, review the tracking details and delivery photograph when available. Check the front entrance, side or rear door, garage, parcel locker, mailroom, reception desk, leasing office and other safe locations around the address.

    Then use the tracking page or Wink chat and select the option indicating that tracking shows delivered but no package was received. This opens an OnTrac investigation.

    OnTrac advises checking email for the investigation response and allowing up to 48 hours. If more than two business days pass without an update or package location, contact the retailer for the next steps.

    Do not post the tracking number publicly. Tracking details can expose the destination ZIP code, delivery photograph, delivery time and other private shipment information. Submit the number only through OnTrac or the retailer’s official support system.

    Attempted Delivery and Reattempts

    OnTrac says it generally cannot make a same-day reattempt. Another attempt may occur within one or two business days.

    If access information was missing, use Wink chat to provide:

    • Apartment or suite information
    • Gate or entry instructions
    • Business name
    • Reception or mailroom location
    • Safe delivery instructions

    Delivery instructions submitted after a package is already out for delivery may not reach the driver until the next attempt. Do not include unnecessary personal or security information.

    Changing an OnTrac Delivery Address

    OnTrac says the retailer must approve an address change for security reasons. Contact the retailer that shipped the order rather than sending a new address only to the driver or carrier.

    Ask the retailer to confirm whether it can:

    • Correct an incomplete address
    • Add an apartment or suite number
    • Authorize a carrier reroute
    • Stop or recall the shipment
    • Replace the order if rerouting is unavailable

    An address change may not be possible once the package is out for delivery or moving through the final delivery facility.

    Adding Delivery Instructions

    Use Wink, OnTrac’s virtual assistant, to create a ticket with delivery instructions. A valid tracking number is required.

    Keep instructions brief and practical. For example, identify the building entrance, reception desk, parcel room or gate procedure. Avoid sending alarm codes, passwords or unrelated personal information.

    OnTrac Delivery Hours and Weekend Deliveries

    OnTrac says residential packages typically arrive between 8:00 a.m. and 9:00 p.m. in the recipient’s local time zone on the scheduled delivery date.

    Select service areas also receive Saturday and Sunday deliveries between 8:00 a.m. and 9:00 p.m. Weekend availability can depend on the shipment, retailer and delivery area.

    An expected date is not necessarily a guaranteed appointment. Continue checking tracking for the most recent scan and delivery status.

    OnTrac Text Alerts

    After tracking an eligible shipment, select the NotifyMe or Get Text Alerts option to request notifications for:

    • Out-for-delivery status
    • Delivery attempts
    • Completed delivery

    For customer support, send START to 703-348-8441. This is a text-only line for tracking packages and opening cases. Standard message and data rates may apply. Text STOP to opt out.

    Damaged OnTrac Package or Merchandise

    Photograph the package before opening it if the box, mailer or seal is visibly damaged. Keep:

    • The shipping box or mailer
    • All packing materials
    • The shipping label
    • The damaged merchandise
    • Photos of the package and contents
    • The retailer’s invoice or order confirmation
    • OnTrac tracking and case information

    Report the damage to the retailer promptly. The retailer may provide a replacement, return instructions or a refund review and can file the applicable carrier claim.

    Do not discard the packaging until the retailer or claim administrator confirms that an inspection is unnecessary.

    Who Files an OnTrac Claim?

    OnTrac’s current terms state that claims involving a lost, damaged or misdelivered shipment must be submitted by the shipper. If you are the package recipient, contact the retailer or company that shipped the order to arrange a replacement or refund.

    This distinction is important:

    • Recipient: Opens a tracking inquiry and contacts the retailer.
    • Retailer or shipper: Provides replacement or refund options and files the carrier claim.
    • OnTrac: Investigates delivery events and handles the shipper’s claim under the applicable shipping agreement.

    Posting a public review does not open a delivery investigation or file a claim.

    Returns and Refused Packages

    If you no longer want an order, contact the retailer first. The retailer controls the return authorization, refund and merchandise policy.

    OnTrac says Wink can help create a ticket for a package the recipient no longer wants. If tracking shows the package is already out for delivery, a note may be left requesting that it not be delivered. However, refusing a package does not automatically guarantee a refund.

    Ask the retailer to confirm:

    • Whether refusal is authorized
    • Whether a return label is required
    • When the refund becomes eligible
    • Whether original shipping charges are refundable
    • How to document the return-to-sender tracking

    OnTrac and LaserShip

    LaserShip and OnTrac combined their delivery networks and now operate under the OnTrac name. Packages with tracking numbers beginning with LS, 1LS or LX may therefore be tracked and supported through OnTrac.com.

    Use current OnTrac tracking and customer-support routes instead of old LaserShip telephone numbers or websites stored in an earlier order confirmation.

    How to Escalate an OnTrac Delivery Complaint

    1. Review the complete tracking history and delivery photograph when available.
    2. Use OnTrac tracking, Wink chat or text support to open a case.
    3. Save the case number and email response.
    4. Allow OnTrac the stated investigation period when the package is missing.
    5. Contact the retailer if the package remains missing, damaged or delayed.
    6. Ask the retailer for its replacement, refund or formal carrier-claim process.
    7. Document the tracking history, retailer communications, photographs and requested resolution.
    8. If the retailer denies assistance, request its final decision in writing and use the payment provider’s dispute process when appropriate.

    OnTrac generally cannot issue a merchandise refund for a retail purchase because the recipient paid the retailer, not the delivery driver or carrier.

    OnTrac delivery scam warning: Be cautious with unexpected messages claiming that a package requires an address-correction fee, redelivery payment or identity verification. Go directly to OnTrac.com and enter the tracking number instead of clicking an unfamiliar link. Do not provide passwords, one-time codes, complete card numbers or bank information. OnTrac’s verified support number 703-348-8441 is text-only.

    About OnTrac

    OnTrac is a last-mile parcel carrier used by retailers and direct-to-consumer brands. Its current delivery network spans 35 states and Washington, D.C. and reaches approximately 70% of the United States population.

    OnTrac works with retailers and shippers that select the carrier for customer orders. Consumers usually cannot choose the carrier after placing an order and may need the retailer’s assistance for address changes, refunds, replacements and formal shipment claims.

    OnTrac Customer Reviews

    Helpful OnTrac reviews describe whether the problem involved tracking, a delivery delay, an attempted delivery, a missing package, damaged merchandise, delivery instructions or customer support.

    Include the approximate delivery month, general issue, support route used, investigation time and whether OnTrac or the retailer resolved the matter. Do not publish tracking numbers, addresses, telephone numbers, email addresses, retailer order numbers, package-label photographs or images showing private areas of a home.

    Related Shipping Customer Service Pages

    Frequently Asked Questions

    Does OnTrac have a customer-service phone number?

    OnTrac’s current consumer-support pages prioritize tracking, Wink chat and the text-only number 703-348-8441. They do not prominently publish one general consumer voice-support number.

    How do I text OnTrac customer service?

    Send START to 703-348-8441. The line is designed for package tracking and opening a case, not voice calls.

    What are OnTrac’s customer-service hours?

    OnTrac lists contact-center hours as Monday-Friday from 8:00 a.m. to 9:00 p.m. Eastern and Saturday-Sunday from 8:00 a.m. to 8:00 p.m. Eastern.

    What should I do if OnTrac says delivered but I have no package?

    Review the delivery details and photograph, check nearby delivery locations and open an investigation through tracking or Wink. Contact the retailer if OnTrac cannot locate the package after the investigation period.

    Why is my OnTrac tracking not updating?

    A label may have been created before OnTrac received the package. OnTrac recommends contacting the retailer when the status has not changed for three business days.

    Can OnTrac change my delivery address?

    The retailer must approve address changes for security reasons. Contact the retailer that shipped the package.

    How long does an OnTrac missing-package investigation take?

    OnTrac asks customers to allow up to 48 hours for an investigation response. If more than two business days pass without an update or package location, contact the retailer.

    Who files an OnTrac lost-package claim?

    The shipper or retailer files the formal carrier claim. The recipient should open an OnTrac inquiry and contact the retailer for replacement or refund options.

    Is LaserShip now OnTrac?

    Yes. LaserShip and OnTrac unified their branding and currently operate under the OnTrac name.

    OnTrac customer-service information reviewed and updated August 2026. Support options, contact-center hours, service areas, tracking procedures and claim terms can change. Verify important information through OnTrac.com and the retailer that shipped the order.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share real customer experiences since 2004. We independently organize verified support routes, tracking guidance and practical complaint-escalation steps.

    Share Your OnTrac Experience

    Have you contacted OnTrac about tracking, a delayed package, attempted delivery, missing shipment, damaged merchandise or delivery complaint? Leave a factual review below explaining which support route you used, how long the investigation took and whether OnTrac or the retailer resolved the problem.

    CustomerServiceNumbers.com is an independent consumer information and review website. It is not affiliated with OnTrac, LaserShip, any retailer, shipper, delivery contractor or payment provider. This page cannot track packages, contact drivers, change addresses, open OnTrac cases, approve refunds or file shipment claims.

  • AmeriFreight Customer Service: Auto Transport, Dispatch and Claims

    AmeriFreight customer service can help with auto-transport quotes, carrier offers, booking, dispatch, pickup coordination, delivery updates, billing, cancellations, refunds and vehicle-shipping complaints.

    Call AmeriFreight Customer Support at 1-770-486-1010. Customers with an accepted carrier and an active shipment may also need the Dispatch Department at 1-770-574-4436. Billing and payment questions can be directed to Accounting at 1-678-992-5067.

    AmeriFreight is an auto-transport broker. It arranges transportation with independent motor carriers but does not own the trucks that physically transport customers’ vehicles. This distinction affects who handles pickup, delivery, cargo insurance and vehicle-damage claims.

    AmeriFreight Customer Service Phone Numbers and Contacts

    Choose the Correct AmeriFreight Support Route

    • New quote or shipping questions: Call Customer Support at 1-770-486-1010.
    • Carrier offer or price question: Contact the AmeriFreight agent who provided the offer before accepting it.
    • Carrier already assigned: Call Dispatch at 1-770-574-4436.
    • Pickup or delivery coordination: Contact Dispatch and the assigned carrier or driver.
    • Billing, deposit or AmeriFreight payment: Call Accounting at 1-678-992-5067.
    • Balance due to the motor carrier: Confirm the accepted payment method directly with the assigned carrier before delivery.
    • Cancellation before dispatch: Contact AmeriFreight immediately and request written confirmation.
    • Cancellation after dispatch: Review the accepted transport agreement because the AmeriFreight payment may be nonrefundable.
    • Vehicle damage: Document the damage on the delivery Bill of Lading before signing and contact the carrier and AmeriFreight immediately.
    • AFTA Plan claim: Report potentially qualifying damage within the plan’s required reporting period.
    • Legal or contract notice: Email legal@amerifreight.net or write to the Legal and Compliance Department.
    • Unresolved federal broker or transporter complaint: Use the FMCSA National Consumer Complaint Database.

    Is AmeriFreight a Broker or a Carrier?

    AmeriFreight is a licensed auto-transport broker. It arranges transportation between the customer and an independent motor carrier.

    AmeriFreight does not own the truck that transports the vehicle. The assigned carrier generally controls:

    • The transport truck and driver
    • Pickup and delivery coordination
    • The vehicle-condition inspection
    • The Bill of Lading
    • The carrier portion of the transport charge
    • Cargo insurance
    • Primary handling of a transport-damage claim

    AmeriFreight handles the broker relationship, including:

    • Providing a shipping estimate
    • Advertising the shipment to carriers
    • Presenting carrier offers
    • Arranging dispatch after customer approval
    • Coordinating communication
    • Collecting the applicable broker payment
    • Helping route concerns involving the assigned carrier

    Before releasing the vehicle, confirm the assigned carrier’s legal name, USDOT number, MC number, telephone number, insurance information and payment instructions.

    AmeriFreight MC and USDOT Numbers

    AmeriFreight Inc. currently identifies itself with:

    • MC number: MC-597401
    • USDOT number: 2238770

    These numbers identify AmeriFreight’s broker registration. They are not necessarily the numbers belonging to the motor carrier assigned to transport the vehicle.

    Customers can independently check the current broker and carrier records through:

    Search the assigned carrier separately before pickup. A broker’s active authority does not replace verification of the company that will physically possess the vehicle.

    How AmeriFreight Auto Transport Works

    The general process is:

    1. Request an estimate by phone or online.
    2. Provide the pickup and delivery locations.
    3. Provide the vehicle year, make, model, type and condition.
    4. Select open, enclosed or another available transport option.
    5. Provide the first date the vehicle will be available.
    6. Review the estimated price and service level.
    7. Wait for AmeriFreight to locate an available carrier.
    8. Review the carrier’s proposed price and pickup window.
    9. Accept or decline the carrier offer.
    10. Receive the carrier and dispatch information.
    11. Prepare the vehicle and complete the pickup inspection.
    12. Stay available for driver and dispatch communications.
    13. Inspect the vehicle again at delivery.
    14. Record any new damage before signing the delivery Bill of Lading.

    Do not rely only on a preliminary estimate. Ask for the final accepted carrier price, AmeriFreight payment, carrier balance, payment method and pickup window in writing.

    AmeriFreight Quote vs. Final Carrier Price

    An initial auto-transport quote may be an estimate of what a carrier could accept for the route. The actual offer can be affected by:

    • Pickup and delivery distance
    • Route popularity
    • Season and weather
    • Fuel prices
    • Carrier availability
    • Vehicle size and weight
    • Whether the vehicle runs
    • Vehicle modifications
    • Open or enclosed transport
    • Pickup flexibility
    • Expedited service
    • Rural or restricted pickup locations

    Before accepting an offer, ask:

    • Is this the complete price?
    • How much is paid to AmeriFreight?
    • How much is paid to the carrier?
    • When will each amount be charged?
    • What payment method will the carrier accept?
    • Is the pickup date guaranteed or estimated?
    • What happens if the carrier cancels?
    • What happens if I cancel?
    • Is the AFTA Plan included or optional?

    AmeriFreight Service Levels Explained

    AmeriFreight’s transport agreement describes several service or pricing categories. The names and current terms should be reviewed before booking.

    Economy Saver Rate

    This is intended for customers with greater scheduling flexibility. The estimated price may not immediately attract a carrier, and the customer may later receive higher carrier offers.

    Priority Preferred Rate

    This is intended to reflect a more current market rate and normally provides a shorter estimated pickup window than the Economy Saver option.

    First Class Rate

    The First Class option is described as having a guaranteed customer price and a more specific pickup commitment, subject to the agreement’s exceptions. Basic AFTA Plan coverage may be included under separate terms.

    Do not choose a service level based only on its name. Compare:

    • Final price
    • Pickup commitment
    • Cancellation terms
    • Delay provisions
    • AFTA Plan inclusion
    • Carrier payment requirements

    Information to Have Before Contacting AmeriFreight

    • AmeriFreight order or reference number
    • Customer name, email and phone number
    • Pickup and delivery cities or ZIP codes
    • Vehicle year, make and model
    • VIN when privately requested for the shipment
    • Whether the vehicle runs, rolls, brakes and steers
    • Vehicle modifications or oversized equipment
    • First available pickup date
    • Accepted carrier offer
    • Assigned carrier’s legal name
    • Carrier USDOT and MC numbers
    • Driver’s name and phone number
    • Pickup and delivery Bills of Lading
    • Payment confirmations
    • Vehicle photographs and videos
    • Damage estimates when applicable
    • The specific resolution requested

    Do not publish a VIN, license plate, home address, pickup address, delivery address, Bill of Lading number, carrier insurance certificate, driver’s personal phone number or payment information in a public review.

    How to Prepare a Vehicle for AmeriFreight Transport

    Before pickup:

    1. Wash the exterior so existing damage can be seen.
    2. Photograph every side of the vehicle in good lighting.
    3. Take close photographs of existing scratches, dents and glass damage.
    4. Record the mileage.
    5. Remove personal belongings and valuables.
    6. Remove toll passes and electronic transponders.
    7. Disable alarms.
    8. Leave approximately one-quarter tank of fuel.
    9. Check for visible leaks.
    10. Confirm that the battery is charged and tires are inflated.
    11. Remove or secure loose accessories.
    12. Provide the necessary keys.
    13. Tell AmeriFreight and the carrier about modifications or mechanical problems.
    14. Review the pickup Bill of Lading before signing it.

    AmeriFreight’s written terms state that personal items should not be transported in the vehicle. Do not rely on an informal statement from a driver that conflicts with the written agreement or carrier insurance restrictions.

    Can I Put Personal Items in the Vehicle?

    AmeriFreight’s current transport agreement states that personal items may not be transported in the vehicle.

    Personal property can create several problems:

    • The carrier may refuse pickup.
    • Additional weight can create fees or compliance concerns.
    • Personal property may not be covered by cargo insurance.
    • Loose items can damage the vehicle’s interior.
    • Theft or loss may not be reimbursed.
    • The carrier may require the items to be removed before loading.

    Remove cash, documents, electronics, medications, jewelry, firearms, toll devices, garage-door openers and other private or valuable property.

    AmeriFreight Pickup Is Delayed

    Pickup dates can be affected by carrier availability, route demand, weather, truck breakdowns, traffic, prior deliveries and legal driving-hour limits.

    If pickup is delayed:

    1. Confirm whether a carrier has actually been assigned.
    2. Ask whether the shipment has been dispatched.
    3. Request the carrier’s legal name and USDOT number.
    4. Contact Dispatch at 1-770-574-4436.
    5. Ask whether the pickup date is estimated or guaranteed under the selected service.
    6. Request the revised pickup window in writing.
    7. Ask what happens if the assigned carrier cancels.
    8. Do not double book the shipment with another broker without first reviewing the cancellation terms.

    A driver may ask to meet at a nearby safe location when a residential street, gated community, low bridge, narrow road, steep hill or local restriction cannot safely accommodate a large transport truck.

    The Assigned Carrier Canceled

    Contact AmeriFreight Dispatch immediately. Ask:

    • Why the carrier canceled
    • Whether AmeriFreight is searching for a replacement
    • Whether the replacement price will change
    • Whether the original service level still applies
    • Whether a new deposit or authorization is required
    • When the customer may cancel and receive a refund

    AmeriFreight’s agreement allows the company to attempt to locate substitute carriers after an assigned carrier cancels. Review the accepted contract before booking elsewhere because creating a second active broker listing can be treated as double booking.

    AmeriFreight Delivery Is Delayed

    Estimated delivery dates are not always guaranteed. Transport can be delayed by:

    • Weather
    • Traffic
    • Truck breakdowns
    • Driver-hour restrictions
    • Earlier pickup and delivery delays
    • Road closures
    • Mechanical problems with another vehicle
    • Accidents
    • Changes to the safe delivery location

    For a delayed vehicle:

    1. Contact the driver or carrier.
    2. Contact AmeriFreight Dispatch.
    3. Request the vehicle’s current general location.
    4. Ask for a revised delivery window.
    5. Save all text messages and emails.
    6. Review whether the selected service includes any limited delay reimbursement.
    7. Keep rental-car receipts when AmeriFreight instructs you that reimbursement may apply.

    Do not assume that every late delivery qualifies for reimbursement. The applicable service level, length of delay and cause of delay can affect eligibility.

    Do I Have to Be Present for Delivery?

    The customer does not necessarily have to be personally present, but an authorized adult should be available to:

    • Meet the driver
    • Inspect the vehicle
    • Compare it with the pickup condition report
    • Photograph the vehicle
    • Record new damage
    • Sign the Bill of Lading
    • Make the required carrier payment

    The representative should be at least 18 years old and understand that signing without documenting damage can make a later claim much more difficult.

    How to Pay for AmeriFreight Auto Transport

    The normal payment structure may include:

    • A partial payment or broker fee charged by AmeriFreight after the customer accepts a carrier offer
    • A remaining balance paid directly to the carrier at delivery

    AmeriFreight also describes a full-prepayment option. Ask whether additional credit-card accommodation fees apply before choosing to pay the complete shipment cost through AmeriFreight.

    Before pickup, obtain written confirmation of:

    • Total shipment price
    • AmeriFreight payment
    • Carrier balance
    • Payment due date
    • Accepted payment method
    • Name that will appear on the statement

    Carriers may require cash, cashier’s check, money order or another agreed payment method. Confirm the method at least one day before delivery.

    How to Cancel an AmeriFreight Order

    Contact AmeriFreight as soon as the need to cancel becomes known.

    Before dispatch:

    1. Call Customer Support at 1-770-486-1010.
    2. Provide the order number.
    3. State clearly that the shipment should be canceled.
    4. Ask whether a carrier has been assigned.
    5. Ask whether the order has been dispatched.
    6. Request written cancellation confirmation.

    AmeriFreight’s current terms generally permit cancellation before the vehicle is dispatched to an accepted carrier.

    After dispatch, cancellation can result in forfeiture of the AmeriFreight payment or deposit. Additional carrier charges may also be claimed when a customer fails to release the vehicle after agreeing to pickup.

    AmeriFreight Refund Policy

    Refund eligibility depends heavily on when the cancellation occurred.

    A payment may be nonrefundable when:

    • The customer accepted a carrier offer and the vehicle was dispatched.
    • The shipment was double booked with multiple brokers.
    • The customer failed to release the vehicle for an agreed pickup.
    • Loading had already begun.
    • The customer rejected dispatch arrangements after previously accepting them.

    When disputing a refund decision, request:

    • The date and time the carrier offer was accepted
    • The dispatch date and time
    • The assigned carrier’s information
    • The contract provision used
    • An itemized explanation of the retained amount
    • The decision in writing

    What Is Double Booking?

    Double booking occurs when the same vehicle shipment is listed with more than one broker at the same time.

    This can cause:

    • Duplicate listings on carrier load boards
    • Confusion about which broker represents the customer
    • Artificially higher carrier offers
    • Carrier cancellation
    • Deposit or refund disputes
    • Conflicting pickup instructions

    Cancel the first broker agreement in writing before authorizing another broker to advertise the same shipment.

    Vehicle Arrived Damaged

    Do not sign the delivery Bill of Lading until the vehicle has been inspected.

    Follow these steps:

    1. Inspect the vehicle while the driver is still present.
    2. Use adequate lighting.
    3. Compare the vehicle with pickup photographs and the original condition report.
    4. Photograph every side of the vehicle.
    5. Take close photographs of each new area of damage.
    6. Write the damage clearly on the delivery Bill of Lading.
    7. Ask the driver to acknowledge and sign the damage notation.
    8. Keep a copy of the completed document.
    9. Pay the carrier as required while preserving the documented claim.
    10. Contact the carrier and AmeriFreight immediately.
    11. Request formal insurance and claim instructions.
    12. Do not repair the vehicle until the claim has been documented and reviewed.

    Signing a clean Bill of Lading can be treated as evidence that the vehicle was delivered without new visible damage.

    How to File an AmeriFreight Vehicle-Damage Claim

    The primary damage claim is generally filed against the assigned carrier and its cargo insurer, not AmeriFreight’s broker registration.

    Prepare:

    • Pickup Bill of Lading
    • Delivery Bill of Lading with damage noted
    • Pickup photographs and video
    • Delivery photographs and video
    • Carrier’s legal name
    • Carrier’s USDOT and MC numbers
    • Carrier insurance information
    • Written description of the damage
    • Repair estimates
    • Payment records
    • Emails and text messages
    • AmeriFreight order information

    AmeriFreight’s transport terms instruct customers to send the pickup and delivery Bills of Lading, damage photographs and two repair estimates to the carrier and AmeriFreight within 10 days after delivery.

    A carrier or insurer may impose other deadlines. Begin the claim immediately rather than waiting for the end of any stated period.

    What Is the AmeriFreight AFTA Plan?

    The AFTA Plan is optional supplemental gap protection offered in connection with certain AmeriFreight shipments. It is not an insurance policy.

    Depending on the selected plan and eligibility terms, it may assist with certain costs that are not fully covered by the carrier’s cargo insurance, including an eligible insurance deductible up to the plan limit.

    Important limitations include:

    • The plan is separate from the carrier’s cargo insurance.
    • It does not replace the delivery inspection.
    • Damage should still be written on the Bill of Lading.
    • Only qualifying claims are covered.
    • Exclusions and documentation requirements apply.
    • Qualifying damage must be reported within 48 hours of delivery.

    Ask for the complete AFTA Plan terms before paying for or accepting the coverage.

    AmeriFreight Charge on a Credit Card

    An AmeriFreight-related transaction may involve:

    • The broker or booking payment
    • Full prepayment
    • AFTA Plan protection
    • Cancellation protection
    • A credit-card accommodation fee
    • A refund or adjustment

    A separate payment may be owed directly to the assigned carrier. This carrier payment might not use the AmeriFreight name on the statement.

    Compare the charge with:

    • The accepted carrier offer
    • Transport agreement
    • Dispatch confirmation
    • AmeriFreight receipt
    • Carrier payment instructions

    Call Accounting at 1-678-992-5067 for an explanation. Contact the bank or card issuer promptly if a completed transaction remains unauthorized.

    Fake AmeriFreight and Auto-Transport Scams

    Auto-transport customers should be cautious about fake brokers, copied websites, identity theft and payment instructions sent through unofficial channels.

    Warning signs include:

    • A caller uses AmeriFreight’s name but cannot provide the order details.
    • The USDOT or MC number does not match the company.
    • The assigned carrier cannot be verified through FMCSA.
    • Payment is demanded through gift cards or cryptocurrency.
    • A last-minute wire or peer-to-peer payment is sent to an unrelated individual.
    • The caller refuses to provide a written carrier agreement.
    • The pickup driver or truck company is different from the dispatch information.
    • A message demands a verification code or account password.
    • A fake support representative offers a refund after obtaining remote computer access.

    Verify unexpected instructions by calling 1-770-486-1010 or Dispatch at 1-770-574-4436 using the numbers published on AmeriFreight’s official website.

    How to Escalate an AmeriFreight Complaint

    1. Identify whether the problem involves AmeriFreight or the assigned carrier.
    2. Call Customer Support at 1-770-486-1010.
    3. Call Dispatch at 1-770-574-4436 for an active shipment.
    4. Call Accounting at 1-678-992-5067 for payment or refund questions.
    5. Ask for a case number and supervisor.
    6. Save the accepted offer, contract, Bills of Lading, photographs and payment records.
    7. Request the company’s decision and controlling contract provision in writing.
    8. Send a concise written complaint to AmeriFreight Inc., 205 Greencastle Road, Suite A, Tyrone, GA 30290.
    9. Send formal contract correspondence to legal@amerifreight.net when appropriate.
    10. Contact the assigned carrier and cargo insurer separately for vehicle damage.
    11. File a complaint with FMCSA when the issue involves a broker or auto transporter and remains unresolved.

    FMCSA complaints can be submitted through:

    A complaint filed with FMCSA does not automatically obtain a refund or resolve a private damage claim, but it creates a federal record for possible review.

    A review submitted to CustomerServiceNumbers.com does not contact AmeriFreight, cancel a shipment, stop dispatch, change a pickup date, open a carrier claim or file an FMCSA complaint.

    AmeriFreight Customer Service Reviews and Complaints

    CustomerServiceNumbers.com does not yet have any published AmeriFreight customer reviews. The current CSN rating is therefore 0.0 out of 5 based on zero reviews.

    There is not enough CSN review data to identify a current customer-service trend.

    Future reviews may help readers understand experiences involving:

    • Initial shipping quotes
    • Final carrier offers
    • Price changes
    • Carrier assignment
    • Dispatch communication
    • Pickup delays
    • Carrier cancellations
    • Delivery timing
    • Broker and carrier payments
    • Cancellations and refunds
    • Vehicle damage
    • Carrier insurance claims
    • AFTA Plan claims
    • Complaint escalation

    Frequently Asked Questions About AmeriFreight Customer Service

    What is the AmeriFreight customer-service number?

    Call AmeriFreight Customer Support at 1-770-486-1010.

    What are AmeriFreight’s customer-service hours?

    AmeriFreight currently publishes hours of Monday-Friday from 8 AM to 10 PM, Saturday from 9 AM to 6 PM and Sunday from noon to 4 PM Eastern Time.

    What is the AmeriFreight dispatch number?

    Call Dispatch at 1-770-574-4436 for an active shipment or assigned-carrier issue.

    What is the AmeriFreight accounting number?

    Call Accounting at 1-678-992-5067 for broker-payment, charge or refund questions.

    What is the AmeriFreight customer-service email?

    AmeriFreight publishes info@amerifreight.net for general inquiries.

    Is AmeriFreight a carrier?

    No. AmeriFreight is a licensed auto-transport broker that arranges transportation through independent motor carriers.

    What are AmeriFreight’s MC and USDOT numbers?

    AmeriFreight identifies its broker authority as MC-597401 and USDOT 2238770.

    Does AmeriFreight require an upfront payment?

    AmeriFreight states that customers do not pay before choosing and accepting a carrier offer. A payment can be charged after the offer is accepted and dispatch occurs.

    Can I cancel AmeriFreight before a carrier is assigned?

    The current terms generally permit cancellation before the vehicle is dispatched. Request written confirmation that the order has been canceled.

    Can I cancel after AmeriFreight dispatches the vehicle?

    A cancellation after accepting a carrier offer and dispatch can result in forfeiture of the AmeriFreight payment or deposit.

    What happens if the carrier cancels?

    Contact Dispatch. AmeriFreight may attempt to locate a replacement carrier. Ask whether the price, pickup window or cancellation rights will change.

    Who pays for damage during transport?

    The damage claim is generally directed first to the assigned motor carrier and its cargo insurer. AmeriFreight is the broker and can assist with routing and documentation.

    What should I do before signing the delivery Bill of Lading?

    Inspect the vehicle, compare it with pickup photographs and write every area of new damage on the Bill of Lading before signing.

    How long do I have to report an AFTA Plan claim?

    AmeriFreight currently states that potentially qualifying AFTA Plan damage must be reported within 48 hours of delivery.

    Where is AmeriFreight headquartered?

    AmeriFreight Inc. lists its office at 205 Greencastle Road, Suite A, Tyrone, Georgia 30290.

    How do I file a federal auto-transport complaint?

    Use the FMCSA National Consumer Complaint Database or call 1-888-368-7238.

    Related Automotive Customer Service Pages

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate customer-service information and share support experiences since 2004. We independently organize official phone numbers, department contacts, complaint routes, policy guidance and customer reviews.

    We are not owned by AmeriFreight Inc., an assigned motor carrier, cargo insurer, AFTA Plan administrator, FMCSA, vehicle dealer, moving company or auto-transport marketplace.

    Share Your AmeriFreight Customer Service Experience

    Have you contacted AmeriFreight about a quote, carrier offer, pickup delay, dispatch issue, delivery update, payment, cancellation, refund, damaged vehicle, carrier insurance claim or AFTA Plan claim?

    Leave a factual review below and explain which support route you used, how long AmeriFreight took to respond and whether the problem was resolved.

    Comments are moderated. Do not include VINs, license plates, order numbers, Bills of Lading, pickup or delivery addresses, driver contact details, carrier insurance documents, payment-card information, bank details, photographs showing private documents or personal information about an employee or driver.

    Page Update Note

    This AmeriFreight customer-service page was created and reviewed on July 18, 2026. The page includes current Customer Support, Dispatch and Accounting numbers, hours, email addresses, FMCSA broker information, quote and cancellation guidance, payment information, vehicle-preparation steps, damage-claim instructions, AFTA Plan reporting information and complaint escalation options.

    Last Updated: July 18, 2026

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with AmeriFreight Inc., an assigned motor carrier, carrier insurance company, AFTA Plan provider, Federal Motor Carrier Safety Administration or any vehicle-shipping company.

    Phone numbers, business hours, broker authority, carrier availability, quotes, prices, pickup windows, delivery estimates, payment methods, cancellation terms, refund eligibility, insurance information, claim deadlines and AFTA Plan terms can change. Review the current AmeriFreight agreement, assigned carrier agreement, Bill of Lading, insurance documents and AFTA Plan terms before making a decision.

    This page cannot provide a shipping quote, assign a carrier, locate a vehicle, cancel an order, issue a refund, stop a payment, inspect a vehicle, approve a damage claim, determine insurance coverage or file a regulatory complaint. It is not legal, insurance, financial, transportation, mechanical or vehicle-safety advice.

  • Amazon Flex Customer Service: Driver Support, Payments & Appeals

    Amazon Flex customer service assists delivery partners with application problems, delivery blocks, payments, app errors, account standings and deactivation questions. Flex driver support is separate from the customer service used for Amazon orders and Prime memberships.

    Important: If you are an Amazon customer with a missing, damaged or late package, contact Amazon Customer Service. The Amazon Flex support routes below are intended primarily for delivery partners and applicants.

    Amazon Flex Customer Service Contacts

    Support option Contact information Best used for
    Amazon Flex support phone 888-281-6906 Application, login, background-check and general account assistance
    Support email amazonflex-support@amazon.com Deactivation questions, appeals and problems requiring documentation
    In-app support Open the Flex app and select Help → Contact Us Active delivery blocks, payments, standings, app problems and live chat
    Official support website Amazon Flex Support Current FAQs, driver resources and support instructions

    Amazon’s current FAQ lists its main support number as available daily from 8:00 a.m. to 9:00 p.m. Pacific Time. Availability can differ by support topic, location and whether a driver is currently completing a delivery block. Check the Flex app for the options available to your account.

    Which Amazon Flex Support Option Should You Use?

    Problem Recommended first step
    Problem during an active delivery block Park safely, open the Flex app and use Help or Contact Us.
    Accident or immediate safety danger Call 911 when emergency assistance is needed. Drivers can also use the Emergency Help feature in the app.
    Missing or incorrect earnings Review the Earnings section and then contact in-app support with the block details.
    Application or login problem Call 888-281-6906 or email support.
    Background-check delay or error Contact support and review any screening notice for dispute instructions.
    Account deactivation Review the deactivation notice and email amazonflex-support@amazon.com.
    Customer order or package complaint Use Amazon Customer Service, not driver support.

    Getting Help During a Delivery Block

    If a problem occurs while you are driving, pull over somewhere safe before using the app or contacting support. Open the Flex app, select the Help option and follow the instructions for the current stop or delivery block.

    Drivers may need assistance when:

    • A package is missing from the route.
    • The delivery address cannot be located or accessed.
    • The app will not scan a package or complete a stop.
    • A business is closed or a delivery location appears unsafe.
    • A station delay affects the scheduled block.
    • Undelivered packages must be returned.

    Follow the instructions displayed in the app. Save screenshots of error messages, record the block date and time, and document when you contacted support. This information may be important if the incident later affects your earnings or account standing.

    Amazon Flex Application and Waitlist Problems

    Amazon Flex requires applicants to meet current age, vehicle, licensing, identification, smartphone and insurance requirements. Availability also depends on whether Amazon is recruiting delivery partners in the applicant’s area.

    Being placed on a waitlist does not necessarily mean that the application was rejected. It may mean that the selected delivery area does not currently need additional drivers. Support may be able to explain an application status, but it cannot always bypass local availability restrictions.

    Never pay a recruiter or third party to obtain an Amazon Flex position. Apply through the official Amazon Flex website or app.

    Background-Check Delays or Errors

    Amazon states that the Flex screening process can include motor-vehicle records. If a background check is delayed, first confirm that the name, address, driver’s license and other identifying details entered in the application are accurate.

    If the screening result contains information you believe is incorrect:

    1. Save the screening notice and any related email.
    2. Ask Amazon Flex support which screening report affected the application.
    3. Follow the dispute instructions provided by the screening company.
    4. Send Amazon Flex any corrected result or requested documentation.

    A support representative may not be able to change information maintained by a separate screening provider.

    Missing or Incorrect Amazon Flex Payments

    Drivers should first open the Earnings section of the Flex app and compare the disputed payment with the corresponding delivery block. Amazon notes that bank holidays can move a payment to the next business day. Available payment and cash-out options can also depend on the driver’s account and payment method.

    When reporting a payment problem, include:

    • The delivery block’s date, time and station.
    • The amount originally displayed for the offer.
    • The amount received or marked as pending.
    • Relevant screenshots from the Earnings section.
    • The date the payment was expected.

    Do not publish bank-account numbers, debit-card details or tax information in a public comment.

    Delivery Blocks, Cancellations and App Failures

    Rules for accepting, forfeiting or arriving for delivery blocks can change. Review the current policy displayed in the Flex app rather than relying on an old cancellation window found on another website.

    If an app failure prevents you from checking in or completing a block, take a screenshot that shows the time and error. Contact support promptly and provide the station, scheduled block and steps already attempted. Avoid repeatedly reinstalling the app if doing so could remove information needed to document the problem.

    Standings and Delivery Violations

    The Standings section can help drivers identify delivery events affecting their account. Before disputing an event, collect the block details, route information, support correspondence and any evidence showing that the problem was outside your control.

    Keep the explanation factual and concise. Identify the disputed event, explain what occurred, provide supporting evidence and state the correction you are requesting.

    How to Appeal an Amazon Flex Deactivation

    Amazon’s FAQ directs deactivated delivery partners to amazonflex-support@amazon.com for information about the reason and available next steps.

    An appeal should include:

    • The name and email associated with the Flex account.
    • The date of the deactivation notice.
    • The specific event or allegation being disputed.
    • A short chronological explanation.
    • Relevant screenshots, support case numbers or delivery records.
    • The resolution being requested.

    Follow any deadline or submission instructions contained in the deactivation notice. Sending repeated messages without new information may make the case harder to review.

    Accidents and Safety Emergencies

    Call 911 when there is an immediate threat, serious injury, fire, collision or other emergency requiring police, medical or fire assistance. Amazon Flex’s Emergency Help feature also offers drivers a way to contact 911 or the Amazon Emergency Helpline to report a safety concern or accident.

    The Amazon Emergency Helpline is not a replacement for emergency services. After an accident, follow applicable reporting requirements, exchange necessary information, document the scene when it is safe and notify the appropriate insurer. Save the related block and route information.

    Amazon Flex Insurance Questions

    Amazon requires delivery partners to maintain personal automobile insurance that meets local requirements. Amazon also states that it provides commercial insurance for eligible Flex delivery partners in most states, but coverage, limits and exclusions can depend on the location and circumstances.

    Review the current insurance terms provided through Amazon Flex and discuss delivery work with your own insurance company. Do not assume that every accident, vehicle or driver is covered simply because a delivery block was active.

    Amazon Customers With Package Problems

    Customers should not use Amazon Flex driver-support channels to report a missing order, request a refund or locate a package. Instead, open the affected order in the Amazon app or website and use its customer-service options.

    See our separate Amazon Customer Service page for consumer order assistance.

    Avoid Amazon Flex Support Scams

    • Do not pay anyone to move an application ahead of a waitlist.
    • Do not provide an app password, one-time security code or complete banking credentials.
    • Amazon support should not require payment by gift card or cryptocurrency.
    • Use the official Flex app, flex.amazon.com and verified Amazon email addresses.
    • Be cautious of search advertisements displaying unofficial support numbers.

    Amazon Flex Customer Service FAQs

    What is the Amazon Flex support phone number?

    The main Amazon Flex support number is 888-281-6906. Amazon’s current FAQ lists daily hours of 8:00 a.m. to 9:00 p.m. Pacific Time.

    Does Amazon Flex have an email address?

    Yes. Delivery partners can email amazonflex-support@amazon.com. Email is particularly useful when screenshots or other supporting records are required.

    Does Amazon Flex offer live chat?

    Amazon provides live-chat support through the Flex app. Open the main menu and select Help, followed by Contact Us. The exact options displayed can depend on the account and issue.

    Who handles an Amazon Flex deactivation appeal?

    Begin by following the instructions in the deactivation notice and emailing Amazon Flex support. Include the disputed event, relevant dates and supporting evidence.

    Can Amazon customer service fix a Flex driver account?

    General Amazon shopping support normally cannot resolve Flex driver-account issues. Drivers should use the Flex app, Flex support phone number or Flex support email.

    Share an Amazon Flex Support Experience

    If you have contacted Amazon Flex support, you may describe the type of problem, contact method, approximate response time and whether the issue was resolved.

    Privacy reminder: Do not post your home address, driver’s license number, Social Security number, bank information, app password, security code, route details or photographs containing customer information.

    Related Customer Service Pages

    CustomerServiceNumbers.com is an independent consumer-information website and is not affiliated with Amazon or Amazon Flex. Support options, hours and program policies can change. Verify current instructions in the official Amazon Flex app or website.

    Updated August 1, 2026.

     

  • Reach Shipt Customer Service – Reviews And Complaints

    Before using Shipt for your grocery and household item deliveries, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. Shipt is a popular same-day delivery service that partners with retailers like Target, Kroger, and CVS to bring groceries, household essentials, and more directly to your doorstep.

    How to Contact Shipt

    You can reach Shipt customer service using the following details:

    • Phone Number: 1-205-502-2500
    • Email Support: support@shipt.com
    • Chat: Use chat box at the bottom of their contact page
    • Customer Service Hours: 24/7 support available
    • Corporate Address: Shipt, Inc., 17 20th Street North, Suite 100, Birmingham, AL 35203 USA
    • Parent Company: Target
    • Website: https://www.shipt.com/

    Shipt Customer Support Reviews and Complaints

    When considering using Shipt for your delivery needs, it’s helpful to review their customer service feedback. Shipt competes with other delivery services like Instacart, Amazon Fresh, Uber Eats, Krogers, DoorDash, and Walmart Plus. Customer reviews often highlight the convenience of same-day delivery, the professionalism of Shipt Shoppers, and the ease of using the app. Many customers appreciate the ability to shop from multiple retailers through a single platform and the personalized service provided by Shipt’s shoppers. However, some complaints focus on issues related to customer service, order accuracy, and membership fees.
    Comparing Shipt with other delivery services can help you determine which platform offers the best combination of convenience, pricing, and customer support for your grocery, pharmacy, and household needs.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating, review and comment section where you can leave your own review.
    Note: This website listing is not associated with Shipt. The information and the reviews are a service provided by CustomerServiceNumbers.com.

  • Reach J.B. Hunt Customer Service – Reviews And Complaints

    Before using J.B. Hunt’s transportation and logistics services, it’s important to be aware of their customer service, including the contact information, reviews, ratings, and complaints listed below. J.B. Hunt Transport Services is one of the largest transportation logistics companies in North America, providing a variety of services including intermodal, truckload, and dedicated contract services.

    How to Contact J.B. Hunt Services

    You can reach customer service using the following details:

    • Phone Number: 1-800-452-4868
    • Email Support: J.B. Hunt offers support through their online contact form available on their website.
    • Customer Service Hours: Monday – Friday, 8 AM – 5 PM CT
    • Corporate Address: J.B. Hunt Transport Services, Inc., 615 JB Hunt Corporate Drive, Lowell, AR 72745
    • Website: https://www.jbhunt.com/

    J.B. Hunt Customer Support Reviews and Complaints

    When considering using their services, it’s helpful to review their customer service feedback. J.B. Hunt competes with other logistics and transportation companies like Schneider, Swift, and XPO Logistics. Customer reviews often highlight the reliability, efficiency, and customer service provided by the company, particularly for businesses needing large-scale transportation solutions. However, some complaints focus on issues related to customer service, delivery times, and pricing.
    Comparing J.B. Hunt with other logistics companies can help you determine which offers the best services, pricing, and customer support for your transportation needs. Evaluating customer reviews and complaints is an important step in making an informed decision about using J.B. Hunt’s services. Other competitors include USPS, Fedex, Amazon, and UPS.

    Customer Service Numbers Disclaimer

    At CustomerServiceNumbers.com, we also provide a rating and comment section where you can leave your own review. Evaluating these reviews and complaints can help you make an informed decision about using J.B. Hunt’s services.

    J.B. Hunt Customer ServiceNote: This website listing is not associated with J.B. Hunt. The information and the reviews are a service provided by CustomerServiceNumbers.com.

    J.B. Hunt does not provide support services directly through this website. For any questions or concerns about J.B. Hunt products or services, contact their customer service representative directly.

  • DHL Customer Service Phone Number, Tracking & Claims

    If you need help with a DHL package, tracking number, delivery attempt, customs delay, invoice, claim, lost shipment, damaged package, pickup, label, or suspicious DHL message, start with the correct DHL support route. DHL has multiple divisions, so the best contact method depends on whether your shipment is DHL Express, DHL eCommerce, freight forwarding, supply chain, or another DHL service.

    DHL Customer Service Phone Number and Support

    DHL lists its main U.S. DHL Express customer service phone number as 1-800-225-5345, also written as 1-800-CALL DHL. DHL also recommends using your tracking number to find the correct DHL division and support route for your shipment.

    • DHL Express customer service phone number: 1-800-225-5345
    • Attempted delivery notices: 1-888-273-8876
    • DHL Express billing assistance: 1-800-722-0081
    • DHL ServicePoint partners: 1-888-262-4462
    • DHL Express technical support: 1-800-527-7298
    • DHL eCommerce business customer support: 1-800-805-9306
    • DHL Express phone hours: Monday-Friday, 6:00 a.m.-7:00 p.m. Arizona Time
    • DHL Digital Assistant: Available 24/7
    • DHL Express WhatsApp tracking and quotes: +1-480-418-5011
    • Official DHL customer service page: DHL Customer Service
    • DHL Express contact page: Contact DHL Express
    • DHL Express office: DHL Express, 1210 South Pine Island Road, Fourth Floor, Plantation, FL 33324, USA

    DHL’s support process is often tracking-number driven. If you are contacting DHL about a package, have the tracking number ready before calling, chatting, or submitting an online request.

    Choose the Correct Support Route

    DHL uses different support paths depending on the shipment type and issue. Use the route below that best matches your situation.

    • Track a package: Use DHL tracking first. The tracking number helps DHL identify the correct division and shipment status.
    • Missed delivery or attempted delivery notice: Call 1-888-273-8876 or use the DHL delivery options shown on the notice.
    • DHL Express shipment issue: Call 1-800-225-5345 or use the DHL Express contact page.
    • Billing or invoice issue: Call DHL Express billing assistance at 1-800-722-0081.
    • Technical issue with DHL tools: Call 1-800-527-7298.
    • DHL eCommerce business support: Call 1-800-805-9306.
    • Customs or import delay: Use DHL tracking and respond to any customs-document request through official DHL channels.
    • Damaged, lost, or missing shipment: Start a claim through the correct DHL division and keep photos and shipment records.
    • Suspicious DHL email, text, or social media message: Report it to DHL at phishing@dhl.com and do not click unknown links.

    What to Have Ready Before Contacting DHL

    Having the right details ready can help DHL locate your shipment and route the issue correctly.

    • Your DHL tracking number or waybill number
    • Sender and recipient names
    • Delivery address and ZIP code
    • Phone number and email address used for the shipment
    • Shipment date and expected delivery date
    • Attempted delivery notice number, if applicable
    • Photos of damaged packaging or damaged contents
    • Invoice number or billing account number for billing issues
    • Customs or import documents if the shipment is delayed in clearance
    • Case number from any previous DHL contact
    • Order number from the retailer or shipper, if DHL says the shipper must assist

    Common Reasons Customers Contact DHL

    • Tracking a DHL package
    • Rescheduling a delivery
    • Missed delivery or attempted delivery notice
    • Package marked delivered but not received
    • Shipment stuck in customs
    • Import duty, tax, or customs payment questions
    • Lost, missing, or delayed packages
    • Damaged shipments
    • Claims for lost or damaged packages
    • DHL Express billing or invoice issues
    • Pickup scheduling
    • Shipping labels, account tools, or MyDHL+ technical problems
    • DHL eCommerce business support
    • Suspicious DHL emails, texts, or fake delivery notices

    DHL Tracking and Delivery Help

    If you are waiting for a DHL shipment, start with the official DHL tracking page. Tracking updates may show shipment pickup, processing, export clearance, import clearance, delivery facility arrival, attempted delivery, on-hold status, or delivery completion.

    If a tracking number does not work, confirm that you entered the number correctly and that the shipper has actually handed the package to DHL. DHL says tracking updates usually appear after the shipment reaches a DHL facility. If you ordered from an online store, the retailer or shipper may need to help if DHL does not yet have the shipment.

    Missed Delivery, Redelivery, and Address Problems

    If DHL attempted delivery, use the attempted delivery notice, tracking page, or phone number for attempted delivery notices. You may be able to reschedule delivery, change delivery instructions, hold the shipment at a DHL location, or authorize a delivery option if available for that shipment.

    If DHL says there is an address problem, confirm the full street address, apartment or suite number, business name, gate code, phone number, and delivery instructions. If the address came from a retailer, you may also need to contact the seller to correct shipment details.

    Package Marked Delivered But Not Received

    If DHL tracking says a package was delivered but you do not have it, check the delivery photo or proof of delivery if available, the front door, side door, mailroom, leasing office, reception desk, garage, parcel locker, and nearby neighbors. Then contact DHL quickly with the tracking number and delivery address.

    If the package was purchased from a retailer, contact the seller as well. Some claims or replacements must be started by the shipper, not the recipient.

    Customs Delays, Import Duties, and Clearance Issues

    International DHL shipments can be delayed by customs paperwork, duty or tax payment, item restrictions, missing importer information, address questions, declared value issues, or government inspections. If DHL requests customs information, respond only through official DHL channels.

    Do not click customs-payment links from suspicious texts or emails. Go directly to DHL’s official website or use the contact information shown in your tracking details if you need to pay duties, taxes, or provide import documents.

    Billing, Invoices, and DHL Account Questions

    For DHL Express billing assistance, call 1-800-722-0081. Billing issues may involve invoices, account charges, import duties, customs fees, shipping labels, duplicate charges, payment posting, rate quotes, or account access.

    Have your invoice number, account number, shipment number, billing address, charge date, payment confirmation, and any email from DHL ready before calling.

    DHL Claims for Lost or Damaged Shipments

    If a DHL shipment is lost, damaged, missing contents, or delivered late under a guaranteed service, ask DHL which claim route applies to your shipment. In many cases, the shipper or account holder must file the claim because the shipping contract is between DHL and the party that purchased the label.

    For damaged packages, save the packaging, labels, contents, photos, invoices, and any inspection details. Do not throw away the box or packing materials until the claim is resolved.

    DHL eCommerce and USPS Last-Mile Deliveries

    Some DHL eCommerce shipments in the United States may involve USPS for final delivery. If your tracking shows a USPS handoff or last-mile delivery event, check both DHL tracking and USPS tracking if a postal tracking number is provided.

    For DHL eCommerce business support, DHL lists 1-800-805-9306. For consumer package questions, use your tracking number through DHL’s customer service tools to find the correct support route.

    DHL Scam and Fraud Warnings

    DHL delivery scams are common. Scammers may send fake texts, emails, WhatsApp messages, social media messages, or payment links that claim a package is waiting, customs duty is owed, an address must be corrected, or a delivery fee must be paid.

    • Do not click suspicious DHL delivery, customs, or payment links.
    • Do not enter card details on websites reached from unexpected texts or emails.
    • Check the sender email address, but remember that sender names can be spoofed.
    • DHL says suspicious activity can be reported to phishing@dhl.com.
    • DHL says official DHL communications use DHL-related domains, not free email accounts such as Gmail or Yahoo.
    • Be careful with shortened links, urgent wording, unfamiliar URLs, attachments, and requests for personal or financial information.
    • For suspicious SMS messages, DHL says to send a screenshot to phishing@dhl.com and include the suspicious phone number.
    • For unexpected DHL account-change notices, sign in directly through the official DHL website and change your password if needed.

    How to Escalate a DHL Complaint

    If DHL does not resolve your issue during the first contact, ask for a case number and request escalation to the correct team. Depending on the issue, this may be delivery, tracing, billing, customs, claims, technical support, ServicePoint support, or account support.

    Keep a written timeline with tracking updates, call dates, case numbers, representative names if provided, promised callbacks, proof of delivery, photos, invoices, customs forms, and claim numbers. If the shipment came from a retailer, contact the retailer at the same time because the shipper may need to open the investigation or claim.

    For unresolved corporate-level issues, you may also use the DHL Corporate Office Headquarters page linked below for headquarters and escalation information.

    DHL Reviews and Complaints on CustomerServiceNumbers.com

    CustomerServiceNumbers.com currently shows 3.0 out of 5 stars for DHL based on 4 reviews. The visible CSN reviews are mostly negative and mention delayed or missing packages, delivery communication problems, address or attempted-delivery issues, long hold times, and questions about a DHL location.

    When leaving a DHL review, describe the shipment issue, the support route used, how long it took to get help, whether DHL resolved the problem, and what other customers should know. Do not post tracking numbers, addresses, phone numbers, email addresses, customs documents, photos of shipping labels, payment details, or private shipment information.

    Related Shipping Customer Service Pages

    DHL Customer Service FAQs

    What is the DHL customer service phone number?

    The main DHL Express customer service phone number in the United States is 1-800-225-5345, also written as 1-800-CALL DHL.

    What are DHL Express customer service phone hours?

    DHL Express lists phone support hours as Monday through Friday, 6:00 a.m. to 7:00 p.m. Arizona Time. DHL’s Digital Assistant is available 24/7.

    How do I contact DHL about a missed delivery?

    Use the tracking page or attempted delivery notice first. DHL also lists 1-888-273-8876 for attempted delivery notices.

    How do I contact DHL billing support?

    DHL Express billing assistance is listed at 1-800-722-0081. Have your invoice number, account number, shipment number, and payment details ready.

    How do I file a DHL claim?

    Use the DHL claim route for the division that handled your shipment. The shipper or account holder may need to file the claim. Save photos, invoices, packaging, tracking records, and case numbers.

    How do I report a fake DHL text or email?

    DHL asks customers to report suspicious activity to phishing@dhl.com. Do not click suspicious links or enter payment information from unexpected DHL texts, emails, WhatsApp messages, or social media messages.

    Page Update Note

    This DHL customer service page was updated on June 25, 2026, to reflect current DHL customer service phone number details, DHL Express phone hours, attempted delivery, billing, technical support, DHL eCommerce business support, tracking guidance, claims help, fraud warnings, and live CSN review-status information.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone numbers, company contact details, and consumer review information since 2004. CSN is independent and is not affiliated with DHL, DHL Express, DHL eCommerce, DHL Group, dhl.com, or any company listed on this website.

    Our goal is to help readers find the correct support route, compare customer service experiences, and share reviews that may help other consumers. For shipment, customs, billing, claim, account, or delivery issues, always verify details directly with DHL before taking action.

    Share Your DHL Customer Service Experience

    Have you contacted DHL about tracking, a delayed package, missed delivery, customs issue, billing question, damaged shipment, claim, pickup, DHL eCommerce shipment, technical issue, or suspected delivery scam? Share your experience below to help other customers.

    Privacy reminder: Do not post your tracking number, shipment reference, name, phone number, email address, home address, business address, customs documents, package contents, declared value, payment information, photos of labels, invoice number, passport details, or any other private shipment information in a public review.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with DHL, DHL Express, DHL eCommerce, DHL Group, or dhl.com. This page is for informational and consumer-review purposes only. Phone numbers, support hours, tracking tools, customs procedures, claims policies, delivery options, billing routes, fraud-reporting steps, and website links can change. Always confirm important details directly with DHL before taking action.

  • FedEx Customer Service Phone Number: Tracking, Claims & Complaints

    FedEx is a global transportation, delivery, logistics, and shipping company offering FedEx Express, FedEx Ground, FedEx Home Delivery, FedEx International, FedEx Office, FedEx Logistics, FedEx Delivery Manager, FedEx Air Freight, and related shipping services. Customers may need FedEx support for tracking, delayed packages, missing packages, delivery exceptions, claims, damaged shipments, billing, duties and taxes, pickup issues, returns, international shipping, or complaints.

    If you are looking for the FedEx customer service phone number, the main U.S. number is 1-800-GoFedEx / 1-800-463-3339. For the fastest help, have your tracking number, door tag number, FedEx account number, case number, invoice number, or claim number ready before calling.

    How to Contact FedEx Customer Service

    Important FedEx Freight Note

    FedEx says FedEx Freight became an independent less-than-truckload, or LTL, company on June 1, 2026. If your issue involves LTL freight, palletized freight, freight billing, freight disputes, freight cargo claims, or FedEx Custom Critical, use FedEx Freight support instead of regular package support.

    Best Way to Reach FedEx by Issue

    Tracking a Package

    For package tracking, start with the FedEx tracking tool or the FedEx mobile app. Enter your tracking number, door tag number, or FedEx Office order number. If the tracking status is unclear or the package is delayed, call 1-800-463-3339 and have the tracking number ready.

    Delayed Package or Delivery Exception

    If your FedEx package shows “delayed,” “delivery exception,” “pending,” or has not moved in tracking, check the tracking history first. Delivery exceptions can involve weather, address issues, customs delays, closed businesses, damaged labels, security concerns, or missed delivery attempts. If the issue does not resolve, call FedEx customer service at 1-800-463-3339.

    Delivered but Not Received

    If tracking says your package was delivered but you cannot find it, check the delivery photo if available, front door, side door, garage, leasing office, mailroom, parcel locker, neighbors, and any alternate delivery location. Contact the shipper or merchant as well because the shipper may need to file a claim or replacement request. If needed, call FedEx at 1-800-463-3339.

    Damaged Package, Missing Contents, or Lost Shipment

    For damaged shipments, lost packages, or missing contents, use FedEx Claims Online or contact customer service. Save the packaging, shipping label, photos, receipts, invoices, product value documentation, tracking number, and any communication from the shipper or recipient. Do not discard damaged packaging until the claim is resolved.

    FedEx Claims

    FedEx allows eligible shippers and customers to file claims online for lost, damaged, or missing-content shipments. Claim eligibility, deadlines, documentation, and who may file can depend on the shipment type, payment account, declared value, and whether the shipment was domestic, import, export, freight, or third-party billed.

    Billing, Invoices, and Account Charges

    For FedEx billing questions, invoice disputes, payment problems, duties and taxes, rebills, account status, account reinstatement, or collections issues, use FedEx Billing Online, the specialized billing support forms, or call 1-800-622-1147. Have your FedEx account number, invoice number, tracking number, and payment details ready.

    International Shipping and Customs

    For international shipping questions, call 1-800-463-3339 and say “International Services” when prompted. Have your tracking number, customs documents, commercial invoice, recipient details, duties and taxes information, and shipment contents ready.

    FedEx Air Freight

    For U.S. FedEx Air Freight services involving shipments over 150 lbs., call 1-800-332-0807. FedEx says callers can say “freight services” when prompted. This is separate from FedEx Freight LTL support.

    FedEx Freight and LTL Shipments

    For LTL freight, palletized freight, freight pickups, freight cargo claims, freight billing disputes, or large-volume LTL questions, use FedEx Freight support. FedEx Freight customer service is 1-866-393-4585. International freight support is 1-866-393-4685.

    FedEx Delivery Manager

    FedEx Delivery Manager can help residential recipients track packages, add delivery instructions, redirect eligible packages, request holds at FedEx locations, and manage some missed-delivery situations. Not every package is eligible for every delivery-management option.

    FedEx Office, Print, and Retail Location Issues

    For printing, copying, packing, shipping supplies, office services, retail location issues, or FedEx Office order questions, contact the specific FedEx Office location or use FedEx Office support. Keep your order number, location, receipt, file details, pickup date, and employee or manager notes if available.

    What to Have Ready Before Contacting FedEx

    • Tracking number or door tag number
    • FedEx account number, if applicable
    • Case number, claim number, or invoice number
    • Sender and recipient names
    • Shipping address and delivery address
    • Shipment date and service type, such as Ground, Express, Home Delivery, International, Freight, or FedEx Office
    • Package description, contents, weight, and declared value
    • Photos of damaged packaging, damaged contents, labels, and tracking screens
    • Receipts, invoices, purchase confirmation, or proof of value
    • Pickup confirmation, delivery photo, or delivery instructions
    • Billing invoice, duty/tax notice, or payment confirmation
    • Your requested resolution, such as delivery update, claim review, refund, billing correction, package trace, pickup reschedule, or written explanation

    Common FedEx Customer Service Issues

    FedEx customers may contact support for help with:

    • Tracking a package
    • Delayed packages or delivery exceptions
    • Packages marked delivered but not received
    • Missed delivery attempts or door tags
    • Damaged packages or missing contents
    • Lost shipments
    • Claims and proof-of-value documents
    • Pickup scheduling problems
    • Delivery address corrections or redirects
    • FedEx Delivery Manager issues
    • International customs delays
    • Duties, taxes, and invoice disputes
    • FedEx account login problems
    • Billing, rebills, and collections
    • FedEx Office print or shipping issues
    • FedEx Freight and LTL shipment problems
    • Fraudulent account activity or fake FedEx messages

    FedEx Customer Reviews and Complaints on CSN

    CustomerServiceNumbers.com currently has zero live reviews for FedEx. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a FedEx customer-service trend.

    If you have contacted FedEx about a tracking issue, delayed package, missing package, damaged shipment, claim, billing problem, international shipment, FedEx Freight issue, FedEx Office visit, delivery driver concern, or complaint, you can leave a review below to help other customers understand what worked and what did not.

    FedEx Claims and Missing Package Tips

    • Start by checking the tracking history and delivery photo, if available.
    • Contact the shipper or merchant because the shipper may need to file the claim.
    • Save the tracking number, receipt, invoice, proof of value, and product description.
    • Take photos of damaged packaging, labels, and contents before discarding anything.
    • Keep all original packaging until the claim is finished.
    • Write down the case number or claim number from every FedEx contact.
    • Check claim deadlines carefully because late claims may be denied.

    FedEx Billing and Duty Dispute Tips

    • Save invoices, payment confirmations, customs documents, and tracking numbers.
    • Use FedEx Billing Online when possible for invoice review and disputes.
    • For billing support, call 1-800-622-1147 or use the specialized billing support forms.
    • If the charge involves duties or taxes, keep the commercial invoice, customs forms, and proof of shipment contents.
    • If a FedEx charge appears on a credit card or bank statement and you do not recognize it, check your FedEx account, shipment history, labels, returns, and business accounts before disputing the charge with your card issuer.

    FedEx Scam and Account Safety Tips

    • Be cautious of fake FedEx delivery texts, emails, and search ads that ask for payment or personal information.
    • Do not click suspicious links claiming a package is being held unless you can verify the tracking number through FedEx.com.
    • Do not share your FedEx account login, payment details, or verification codes with someone who contacts you unexpectedly.
    • FedEx provides a fraud-reporting support path for fraudulent use of a FedEx account or attempts to open accounts in your name.
    • Use FedEx.com, the FedEx mobile app, or the official FedEx customer service phone number to verify suspicious messages.
    • If you paid a scammer or gave financial information, contact your bank or card issuer immediately.

    How to Escalate a FedEx Complaint

    1. Start with the FedEx support path that matches your issue: tracking, claims, billing, international, air freight, FedEx Office, or FedEx Freight.
    2. Call the FedEx customer service phone number at 1-800-463-3339 for general package support.
    3. Ask for a case number, claim number, or written confirmation when appropriate.
    4. For delayed or missing packages, document tracking history, delivery photos, addresses, and merchant communications.
    5. For damaged packages, keep the packaging and take photos before filing a claim.
    6. For billing issues, keep the invoice number, FedEx account number, tracking number, payment details, and dispute confirmation.
    7. For FedEx Freight issues, use FedEx Freight support at 1-866-393-4585.
    8. If the matter remains unresolved, send a written complaint to FedEx Customer Relations, 3875 Airways, Module H3, Department 4634, Memphis, TN 38116.

    FedEx Compared with Other Shipping Companies

    FedEx competes with major shipping, logistics, freight, and delivery providers such as UPS, DHL, USPS, Amazon Logistics, OnTrac, GLS, XPO, Old Dominion Freight Line, and J.B. Hunt. Customers often compare these companies based on delivery speed, tracking quality, claims handling, package handling, billing accuracy, international shipping support, freight options, pickup reliability, and customer-service responsiveness.

    Related Customer Service and Consumer Resources

    Frequently Asked Questions About FedEx Customer Service

    What is the FedEx customer service phone number?

    The main FedEx customer service phone number in the United States is 1-800-GoFedEx / 1-800-463-3339.

    What number do I call for a lost, delayed, or damaged FedEx package?

    For lost, delayed, damaged, or missing-content packages, call 1-800-463-3339 or use FedEx Claims Online. Keep the tracking number, claim documents, photos, and proof of value ready.

    How do I contact FedEx about billing?

    For FedEx billing inquiries, call 1-800-622-1147 or use FedEx Billing Online and the specialized billing support forms.

    What is the FedEx Freight customer service phone number?

    FedEx Freight customer support is 1-866-FXF-4LTL / 1-866-393-4585. FedEx Freight international support is 1-866-393-4685.

    How do I file a FedEx claim?

    Use FedEx Claims Online for eligible lost, damaged, or missing-content shipments. Have your tracking number, shipment details, photos, receipts, proof of value, and contact information ready.

    How do I contact FedEx international shipping support?

    Call 1-800-463-3339 and say “International Services” when prompted. For international freight or logistics issues, use the specific FedEx Freight or FedEx Logistics support path for your shipment.

    What is FedEx’s corporate office phone number?

    FedEx Corporation’s corporate phone number is 1-901-818-7500. This is a corporate line and not the best number for routine tracking, delivery, claims, or billing support.

    Is CustomerServiceNumbers.com affiliated with FedEx?

    No. CustomerServiceNumbers.com is not affiliated with FedEx Corporation, FedEx Express, FedEx Ground, FedEx Office, FedEx Freight, FedEx Logistics, or any related company. This page provides customer service contact information, complaint guidance, and a place for customers to share their own experiences.

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has provided customer service contact information, complaint resources, and customer review pages since 2004. This page is designed to help FedEx customers find the correct customer service phone number and support path for tracking, deliveries, claims, billing, international shipping, FedEx Freight, and complaints.

    Share Your FedEx Customer Service Experience

    Have you contacted FedEx about tracking, a delayed package, missing package, damaged shipment, claim, invoice, international shipment, freight issue, FedEx Office visit, driver concern, or complaint? Share your experience below to help other customers know what to expect.

    Customer Service Numbers Disclaimer

    CustomerServiceNumbers.com is not affiliated with FedEx Corporation, FedEx Express, FedEx Ground, FedEx Office, FedEx Freight, FedEx Logistics, or any related company. Contact information and links are provided for consumer convenience and may change over time. Customer reviews and complaints are submitted by users and reflect their own experiences.

  • Grubhub Customer Service Phone Number: Orders, Refunds & Delivery Help

    Need help with a Grubhub order, refund, missing item, late delivery, wrong restaurant order, account issue, Grubhub+ membership, gift card, driver concern, restaurant issue, or business account? This guide explains how to reach the Grubhub customer service phone number and how to choose the correct support route.

    Grubhub is an online and mobile food ordering and delivery platform that connects diners with restaurants for delivery and pickup. Grubhub support options vary depending on whether you are a customer, driver, restaurant partner, or corporate account user.

    Grubhub Customer Service Phone Numbers and Contact Options

    Choose the Correct Grubhub Support Route

    For Customers With an Active or Recent Order

    If you need help with a late order, missing item, wrong item, cold food, damaged item, driver issue, restaurant issue, refund, or cancellation, start in the Grubhub app or Help Center. You can also contact Grubhub Customer Care at 1-877-585-7878 or email help_me@grubhub.com.

    For Refunds, Credits, and Missing Items

    Use the order help tools in your Grubhub account as soon as you notice a problem. Refund or credit eligibility may depend on the issue, timing, restaurant, delivery status, photos, and the details reported through the app or Help Center.

    For Grubhub+ Membership Help

    If you need help with Grubhub+, check your membership status in your account. Contact Grubhub if you have questions about subscription charges, free trial terms, cancellation, student or partner benefits, membership credits, or delivery-fee benefits.

    For Gift Cards, Promo Codes, and Perks

    Use the Help Center if a Grubhub gift card, promo code, perk, coupon, or credit does not apply correctly. Keep the gift card number, promo code, order total, expiration date, and screenshots of the checkout page available.

    For Restaurants and Merchant Accounts

    Restaurants and merchant partners can contact Grubhub Restaurant / Merchant Care at 1-877-799-0790 or email restaurants@grubhub.com. This route is for restaurant account issues, order disputes, adjustments, menus, payments, and partner support.

    For Grubhub for Business Accounts

    Corporate account users and administrators should use Grubhub for Business support. Admin support is available at 1-844-478-2249, option 3. Client care is available at 1-800-478-2249.

    For Drivers

    Delivery partners should use the Grubhub Driver app for support. Depending on the issue, the Driver app may route the driver to a form, email, or phone support option.

    Information To Have Ready Before Contacting Grubhub

    • Your Grubhub account email address
    • Your phone number on the account
    • The order number or receipt
    • The restaurant name
    • The delivery address used for the order
    • Order date and approximate delivery time
    • Photos of missing, wrong, damaged, or poor-quality items if relevant
    • Driver or delivery notes if there was a delivery problem
    • Payment amount and last four digits of the card used
    • Gift card, promo code, or Grubhub+ details if relevant
    • Copies of any emails, chats, or Help Center responses

    Common Reasons Customers Contact Grubhub

    • Missing items
    • Wrong order or wrong restaurant item
    • Late delivery
    • Order marked delivered but not received
    • Refund or credit requests
    • Canceling an order
    • Driver or delivery concerns
    • Restaurant preparation issues
    • Cold, damaged, or poor-quality food
    • Payment problems
    • Unrecognized Grubhub charges
    • Grubhub+ membership charges
    • Gift card or promo code problems
    • Account login issues
    • Restaurant partner support
    • Driver support

    Grubhub Order, Refund, and Delivery Help

    If something is wrong with a Grubhub order, report the issue as soon as possible through the order details page in your account. Select the specific problem, such as missing item, wrong item, late delivery, order never arrived, incorrect charge, or problem with the restaurant.

    For refund and credit requests, be specific. Include the item names, what was missing or wrong, whether you contacted the restaurant or driver, and any photos that support your claim. Refunds, credits, or adjustments may vary based on the order issue and Grubhub’s review.

    Grubhub+ Membership and Subscription Help

    If you see a Grubhub+ charge, review your account membership page for trial status, renewal date, partner benefit, student benefit, cancellation status, and billing method. If the charge is unexpected, contact Grubhub Customer Care at 1-877-585-7878 or use the Help Center.

    If you canceled Grubhub+ but were charged again, keep screenshots of the cancellation confirmation, membership page, and billing date. These details can help Grubhub review the charge.

    Unrecognized Grubhub Charges

    If you see a Grubhub charge that you do not recognize, check your Grubhub account, email receipts, app order history, family member accounts, work meal accounts, and any saved payment methods. Some charges may relate to a recent order, Grubhub+ membership, gift card purchase, office meal program, or group order.

    If you cannot connect the charge to your account, contact Grubhub and your card issuer. You can also use ChargeOnMyCard.com to research unfamiliar card charges.

    Grubhub Scam and Fraud Warnings

    Be cautious with calls, texts, emails, or social media messages claiming to be from Grubhub. Scammers may use fake delivery alerts, fake refund forms, fake restaurant listings, fake job offers, fake driver support messages, or fake coupon links to steal account or payment information.

    Watch for these warning signs:

    • A message asks for your Grubhub password or verification code
    • A fake refund page asks for your full card number or bank login
    • A caller claims you must pay an extra fee to release an order
    • A fake support account asks you to continue the conversation on another app
    • A restaurant or driver asks you to pay outside the Grubhub platform
    • A website looks like Grubhub but uses a misspelled or unfamiliar domain
    • A coupon or giveaway looks too good to be true

    If you suspect fraud, go directly to Grubhub.com or the Grubhub app instead of clicking a link in a message. If payment information was exposed, contact your bank or card issuer right away.

    How To Escalate a Grubhub Customer Service Issue

    If your first contact with Grubhub does not resolve the issue, take these steps:

    1. Save the order receipt, confirmation email, and Help Center response.
    2. Take screenshots of the order details, tracking page, refund page, or charge.
    3. Report missing or wrong items as soon as possible.
    4. Include photos if the food, packaging, or delivery condition supports your claim.
    5. For Grubhub+ charges, save cancellation confirmations and renewal details.
    6. For unrecognized charges, check all account emails and saved payment methods.
    7. For restaurant partner issues, use the restaurant support number or email rather than diner support.
    8. For driver issues, use the Grubhub Driver app support route.
    9. Leave a factual review on CustomerServiceNumbers.com to help other customers understand your experience.

    Grubhub Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently has zero live reviews for Grubhub. Because there are no live CSN reviews yet, there is not enough customer feedback on this page to summarize a Grubhub customer-service trend.

    If you have contacted Grubhub support, your review can help other customers understand what to expect when calling the Grubhub customer service phone number or using the Help Center for order problems, refunds, missing items, delivery issues, Grubhub+ charges, restaurant issues, driver concerns, or account support.

    Grubhub FAQ

    What is the Grubhub customer service phone number?

    The Grubhub customer service phone number listed in Grubhub’s Terms is 1-877-585-7878. Grubhub also directs customers with order issues to the Help Center or help_me@grubhub.com.

    How do I contact Grubhub about a missing item?

    Open the Grubhub app or website, go to your order details, and report the missing item through the Help Center. Include the specific item name and any details that help explain the issue.

    How do I request a Grubhub refund?

    Use the Grubhub Help Center or order details page to report the issue. Refund or credit eligibility may depend on the order problem, timing, restaurant, delivery status, and information you provide.

    How do restaurants contact Grubhub support?

    Restaurant and merchant partners can call 1-877-799-0790 or email restaurants@grubhub.com for merchant account support.

    How do Grubhub for Business users get support?

    Grubhub for Business admin support is available at 1-844-478-2249, option 3. Client care is available at 1-800-478-2249.

    Does CustomerServiceNumbers.com provide Grubhub support?

    No. CustomerServiceNumbers.com is not affiliated with Grubhub and cannot access your account, contact a driver, process a refund, cancel an order, change delivery details, or resolve restaurant issues. This page provides contact guidance, issue-routing help, and a place to share reviews.

    Related Customer Service Resources

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers find customer service phone number information, complaint resources, and company support details since 2004. CSN is a consumer-help resource that organizes contact information, review sections, issue-routing guidance, and practical tips for reaching the right support department.

    For delivery platforms like Grubhub, CSN focuses on common customer issues such as order problems, missing items, late deliveries, refunds, credits, membership charges, restaurant disputes, driver concerns, scam warnings, and customer-service experiences shared by real users.

    Share Your Grubhub Customer Service Experience

    Have you contacted Grubhub about an order, missing item, late delivery, refund, credit, Grubhub+ charge, gift card, restaurant issue, driver concern, account problem, or unrecognized charge? Share your review below. Include the support route you used, what happened, and whether the issue was resolved.

    Please do not post private information such as your full address, payment card number, account password, delivery instructions, order confirmation email, gift card number, driver contact details, or personal contact information.

    Disclaimer

    CustomerServiceNumbers.com is not affiliated with Grubhub Inc. or Wonder Group, Inc. This page is for informational, review, and complaint purposes only. Support options, phone numbers, email addresses, refund policies, delivery rules, restaurant policies, driver support routes, and company information can change. For account-specific help, orders, refunds, payments, delivery issues, restaurant support, driver support, or corporate account help, contact Grubhub directly through its official website, app, Help Center, email, or verified customer service phone number.

  • LBC Express USA Customer Service: Tracking, Claims and Complaints

    LBC Express customers commonly need help with a Balikbayan box that has stopped updating, a delayed pickup, a missing or damaged shipment, a customs problem, a delivery complaint, or a written claim. For LBC Express support in the United States, call 1-800-338-5424, email customercare@lbcexpress.com, or use LBC’s official online support tools.

    Keep the tracking number, branch receipt, packing list, shipment date, sender and recipient information, photographs, and all customer-service correspondence until the shipment is delivered and any complaint or claim is resolved.

    How to Contact LBC Express USA Customer Service

    Customer-service hours: LBC’s current U.S. contact page verifies the phone number and email address but does not publish dependable national staffed hours. The website and tracking system can be accessed at any time, but this should not be described as guaranteed 24-hour live-agent support. Individual branch hours vary by location.

    Best LBC Support Route by Issue

    • Track a package or Balikbayan box: Use the official tracking page with the shipment or tracking number.
    • Tracking has not updated: Contact customer service and provide the last scan, shipment date, service type, origin branch, and destination.
    • Pickup was missed: Contact the local branch, pickup representative, or national customer service with the booking information.
    • Package arrived damaged or short: Preserve the box, contents, packaging, receipt, and photographs and notify LBC promptly.
    • Shipment was not delivered or was misdelivered: Open a trace and submit any required written claim before the applicable deadline.
    • Customs hold: Ask LBC what document, declaration, identification, duty, tax, permit, or recipient action is required.
    • Incorrect recipient information: Contact LBC immediately. Changes may not be possible after processing or customs clearance.
    • Branch employee or pickup complaint: Record the branch, date, receipt, employee role, and requested resolution and contact customer care.
    • Shipping-rate dispute: Keep the quote, measurements, weight, service level, receipt, and any surcharge explanation.
    • Money-remittance issue: Use the contact route associated with the remittance transaction rather than relying only on cargo support.
    • Business freight or customs brokerage: Contact the appropriate LBC business-services department.

    How to Track an LBC Shipment

    Use LBC’s official tracking page and enter the shipment or tracking number shown on the receipt, bill of lading, booking confirmation, or shipping label.

    Tracking updates may show that a shipment has been:

    • Booked or accepted
    • Picked up
    • Received at an origin branch or warehouse
    • Processed for air or sea freight
    • Departed the origin facility
    • Arrived in the destination country
    • Presented for customs processing
    • Transferred to a regional facility
    • Out for delivery
    • Delivered
    • Held for additional information

    Tracking Has Not Updated

    A tracking number may not update immediately after booking or pickup. Sea freight may also have longer gaps between scans than air or domestic courier service.

    Before contacting LBC:

    1. Verify that the tracking number was entered correctly.
    2. Confirm whether the shipment is moving by air or sea.
    3. Check the last scan and location.
    4. Allow time for pickup records and warehouse processing to appear.
    5. Ask the sender whether the box was actually collected or dropped off.
    6. Confirm that LBC, rather than another carrier or agent, issued the tracking number.

    If the status remains unchanged beyond the expected processing period, contact 1-800-338-5424 or customercare@lbcexpress.com.

    Information to Include in a Tracking Request

    • Tracking or shipment number
    • Sender’s name
    • Recipient’s name
    • Shipment date
    • Origin city and branch
    • Destination city and province
    • Air-freight or sea-freight service
    • Last tracking update
    • Pickup date when applicable
    • Customer-service case number

    Provide complete tracking and address information only through LBC’s private support channels. Do not publish it in a review.

    LBC Sea Freight and Balikbayan Box Support

    LBC offers sea-freight service from the United States to the Philippines, including Balikbayan box shipping. Sea freight is generally intended for customers who prioritize cost over speed.

    Delivery timing can be affected by:

    • Pickup scheduling
    • Origin warehouse processing
    • Vessel schedules
    • Port congestion
    • Weather
    • Customs inspection
    • Incomplete declarations
    • Restricted or prohibited items
    • Provincial delivery routes
    • Incorrect recipient information
    • Holidays or local disruptions

    Do not assume that the delivery time begins when the empty box is obtained. Confirm whether an estimate begins on the booking date, pickup date, warehouse acceptance date, vessel departure date, or another point stated by LBC.

    Before Sending a Balikbayan Box

    • Use a box suitable for the shipment’s size and weight.
    • Do not overfill or extend the box.
    • Wrap breakable items separately.
    • Place fragile contents away from the outer walls.
    • Seal liquids and powders in appropriate internal containers when they are permitted.
    • Pad sharp objects.
    • Fill empty space to reduce movement.
    • List every item accurately on the packing list.
    • Do not include undeclared merchandise.
    • Keep a copy of the final packing list.
    • Photograph the contents and sealed box.
    • Retain receipts for higher-value contents.

    Ask LBC whether a particular item is accepted before packing it. An item allowed through sea freight may be prohibited through air freight, and destination-country customs requirements still apply.

    LBC Air Freight Support

    Air freight generally moves faster than sea freight but is subject to stricter limitations involving liquids, aerosols, compressed gases, batteries, flammable products, chemicals, and other dangerous goods.

    Before shipping by air, verify:

    • Weight and dimensional limits
    • Declared contents
    • Battery restrictions
    • Liquid and aerosol restrictions
    • Customs requirements
    • Recipient identification requirements
    • Destination coverage
    • Estimated processing and delivery time
    • Available shipment protection or insurance

    Do not assume that an item previously accepted in a sea-freight box can be shipped by air.

    LBC Prohibited and Restricted Items

    LBC publishes lists of items that it does not accept or that may be restricted depending on the service, route, destination, and customs rules.

    Examples can include:

    • Illegal drugs
    • Cash
    • Money orders
    • Credit cards, SIM cards, or prepaid cards
    • Firearms, firearm parts, ammunition, explosives, and certain weapon-like items
    • Fireworks
    • Aerosols and compressed gases
    • Cigarette lighters
    • Flammable liquids or solids
    • Corrosive, toxic, poisonous, infectious, or radioactive materials
    • Tobacco products
    • Alcoholic beverages
    • Perishable food
    • Plants and seeds
    • Certain animal products
    • Some medicines, pills, vitamins, or supplements
    • Jewelry and unusually valuable items
    • Antiques
    • Counterfeit or pirated goods
    • Undeclared or improperly described contents

    The online list may not cover every restriction. Laws, carrier requirements, customs regulations, and destination rules can change. Contact LBC before shipping an item that could be regulated, hazardous, valuable, perishable, medicinal, plant-based, animal-based, or battery-powered.

    What Happens if a Box Contains a Prohibited Item?

    A shipment may be delayed, inspected, returned, held, abandoned, destroyed, released to authorities, or assessed additional charges when it contains prohibited, restricted, undeclared, undervalued, or misdescribed contents.

    The shipper may also be responsible for fines, customs charges, storage, handling, return transportation, disposal, or other costs associated with the shipment.

    LBC Customs Delays

    International shipments may be inspected by customs or another government authority. LBC does not control every customs decision or processing time.

    A customs delay may involve:

    • Incomplete packing lists
    • Missing recipient identification
    • Incorrect names or addresses
    • Undervalued contents
    • Unclear product descriptions
    • Restricted goods
    • Import permits
    • Duties or taxes
    • Commercial quantities
    • Random inspection
    • Holiday or port backlogs

    Information to Request From LBC

    • The exact customs or clearance status
    • Which agency or facility has the shipment
    • What document or payment is missing
    • Whether the sender or recipient must respond
    • The response deadline
    • Whether storage charges are accumulating
    • Whether an item must be removed or surrendered
    • Whether the shipment can be returned

    Do not send identification, tax documents, or payment information to an unverified person claiming to represent LBC or customs.

    Delayed LBC Shipment Complaint

    A delivery estimate is not always a guaranteed delivery date. When a shipment is delayed, ask LBC to identify:

    • The shipment’s current physical location
    • The last verified scan
    • Whether it is moving by air, sea, or ground
    • Whether customs has released it
    • Whether the recipient information is complete
    • Whether a delivery attempt was made
    • Whether the package was transferred to another delivery provider
    • Whether a formal trace has been opened
    • The next expected action

    Keep screenshots of tracking updates and record every promised callback or delivery date.

    Missing or Lost LBC Shipment

    A shipment should not automatically be considered lost because tracking has paused. It may be awaiting consolidation, vessel departure, customs processing, regional transfer, recipient information, or delivery scheduling.

    However, when LBC cannot locate the shipment or it has exceeded the expected process without a meaningful update:

    1. Contact LBC customer service.
    2. Request a formal shipment trace.
    3. Obtain a case or reference number.
    4. Confirm whether the sender must initiate the claim.
    5. Ask for the written-claim procedure and deadline.
    6. Preserve the bill of lading, receipt, packing list, and proof of value.
    7. Send written notice before the applicable deadline.

    The sender may have stronger contractual rights than the recipient because the sender entered into the shipping agreement and holds the receipt or bill of lading.

    Damaged LBC Box or Missing Contents

    If a shipment arrives damaged, opened, wet, crushed, resealed, or missing contents, document its condition before disposing of anything.

    Steps to Take

    1. Photograph all sides of the box.
    2. Photograph the shipping label and any inspection or resealing tape.
    3. Photograph internal packaging and damaged contents.
    4. Compare the contents with the packing list.
    5. Save the box, packing materials, labels, and damaged items.
    6. Record the delivery date and time.
    7. Record the name of the recipient who accepted delivery.
    8. Contact LBC immediately.
    9. Submit written notice before the claim deadline.

    Do not repair, discard, consume, or give away the damaged contents until LBC confirms whether an inspection is required, unless retaining the item would create a health or safety risk.

    LBC Written Claim Deadlines

    LBC’s currently published terms state:

    • Damage or shortage: The shipper must submit written notice within 30 days after the shipment is delivered to the recipient.
    • Non-delivery or misdelivery: The shipper must submit written notice within 90 days from the shipment date.

    The applicable bill of lading, receipt, shipment route, insurance certificate, and current terms control. Do not wait until the deadline is close. Contact LBC and send written notice promptly.

    Current Published U.S. Claims Address

    LBC
    3563 Investment Boulevard, Suite 3
    Hayward, CA 94545

    This address is listed for written shipment claims. Do not send an ordinary package return, damaged contents, hazardous material, money, or original documents to this address unless LBC gives specific instructions.

    LBC Liability and Additional Insurance

    LBC’s currently published shipping terms state that its liability for loss or damage is generally limited to a maximum of $100 per box unless additional insurance was purchased.

    The terms also contain exclusions involving delays, customs or government actions, shipper errors, inadequate packing, misdeclaration, prohibited items, breakable or perishable goods, electronics, force majeure, and other circumstances.

    Before shipping valuable contents:

    • Ask what protection is included.
    • Ask whether additional insurance is available.
    • Confirm the cost and coverage limit.
    • Review exclusions.
    • Declare the contents accurately.
    • Keep receipts or other proof of value.
    • Keep the insurance or protection certificate.
    • Ask whether electronics, fragile goods, jewelry, watches, computers, or collectibles are covered.

    Do not assume that the value written on a packing list automatically creates full-value insurance coverage.

    How to File an LBC Complaint

    To file an LBC complaint, contact customer care at 1-800-338-5424 or customercare@lbcexpress.com. Explain the problem clearly, request a case number, and ask what department or written form is required.

    Include the Following Information

    • Tracking or shipment number
    • Shipment date
    • Origin and destination
    • Service type
    • Branch or pickup location
    • Sender and recipient names provided privately
    • Last tracking status
    • Description of the problem
    • Dates of prior calls or messages
    • Customer-service case number
    • Photographs or supporting records
    • The requested resolution

    Possible Requested Resolutions

    • Updated shipment location
    • Formal trace
    • Corrected recipient information
    • New delivery attempt
    • Branch-manager review
    • Explanation of customs status
    • Pickup rescheduling
    • Rate or surcharge explanation
    • Damage inspection
    • Written claim instructions
    • Claim-payment review
    • Written explanation of denial

    Keep the complaint factual and chronological. State what happened, when it happened, what LBC has already done, and what action you are requesting now.

    How to Escalate an Unresolved LBC Complaint

    1. Contact the branch or pickup office. Use this route when the complaint concerns a local transaction, receipt, pickup, packing service, or employee interaction.
    2. Contact national customer care. Call 1-800-338-5424 or email customercare@lbcexpress.com.
    3. Request a case number. Save the representative’s name or department and the promised response date.
    4. Ask for a shipment trace. Use this for an unexplained delay, missing box, or questionable delivery scan.
    5. Submit written notice. Do not rely only on telephone calls when the issue may become a formal claim.
    6. Request supervisor review. Explain why the previous response did not resolve the problem.
    7. Use the U.S. claims address when applicable. Keep delivery confirmation and a complete copy of the written claim.
    8. Contact the responsible financial or government provider. Remittance companies, customs authorities, payment processors, and other carriers may control part of the problem.

    Written Complaint Checklist

    • Short subject line describing the problem
    • Tracking number
    • Shipment and delivery dates
    • Timeline of events
    • Names or departments contacted
    • Case numbers
    • Copies of receipts and packing lists
    • Photographs
    • Proof of value
    • Insurance information
    • Applicable claim deadline
    • Specific resolution requested

    LBC Pickup Complaints

    Pickup complaints may involve a missed appointment, late driver, incorrect box count, failure to provide supplies, price disagreement, incomplete receipt, or shipment not entering tracking after collection.

    Keep:

    • Pickup confirmation
    • Scheduled date and time window
    • Address provided to LBC
    • Driver or representative information
    • Number and size of boxes
    • Payment receipt
    • Tracking numbers
    • Photos of the boxes at pickup

    If a box was collected without a usable receipt or tracking number, contact LBC immediately.

    LBC Branch Complaints

    Use LBC’s branch locator to identify the exact office involved. Branch complaints may concern:

    • Incorrect information about rates
    • Shipment refusal
    • Packing requirements
    • Branch hours
    • Employee conduct
    • Payment or receipt problems
    • Missing tracking records
    • Insurance explanations
    • Incorrect declared contents

    Ask for the branch manager when the issue cannot be resolved at the counter. If the branch cannot resolve it, contact national customer care with the branch address, visit date, receipt, and requested resolution.

    Incorrect Address or Recipient Information

    Contact LBC immediately after discovering an incorrect recipient name, telephone number, address, city, province, or postal code.

    Whether information can be changed depends on:

    • Shipment status
    • Customs requirements
    • Identity-verification rules
    • Whether delivery has been attempted
    • Whether the shipment was transferred to another provider
    • Whether a fee applies

    Do not publicly post the correct recipient information while asking for help.

    Delivered but Not Received

    If tracking shows delivered but the recipient does not have the shipment:

    1. Confirm the complete delivery address.
    2. Ask household members, neighbors, guards, reception desks, or building staff.
    3. Check whether LBC recorded a recipient name or delivery detail.
    4. Confirm whether delivery was made to a branch or pickup point.
    5. Contact LBC and request proof of delivery.
    6. Request a trace if the delivery cannot be verified.
    7. Submit written notice before the misdelivery deadline.

    Do not publish the proof-of-delivery signature or recipient address in a public complaint.

    LBC Shipping Rate Complaints

    LBC rates can depend on:

    • Origin
    • Destination
    • Air or sea service
    • Box size
    • Actual weight
    • Dimensional weight
    • Pickup service
    • Customs handling
    • Insurance or declared-value protection
    • Promotional eligibility
    • Additional services

    Keep a screenshot or copy of the quote and compare it with the final receipt. Ask LBC to explain each difference rather than relying only on the total amount.

    LBC Remittance and Money-Transfer Support

    LBC also offers money-remittance services, but a remittance transaction is different from a cargo shipment.

    A remittance complaint may involve:

    • Recipient unable to collect funds
    • Incorrect recipient information
    • Transaction pending or canceled
    • Identity-verification requirements
    • Exchange-rate or fee questions
    • Bank-account transfer delays
    • Duplicate or unauthorized transactions

    Use the support information on the remittance receipt, transaction confirmation, or official LBC remittance platform. Cargo tracking does not track a money-transfer transaction.

    Privacy warning: Never publish a remittance reference number, recipient name, bank account, identification document, transfer amount, security answer, or collection code.

    Fake LBC Support and Delivery Scams

    Scammers may impersonate LBC through calls, texts, social-media messages, fake tracking links, payment requests, or delivery notices.

    Warning signs include:

    • A website address that imitates LBCExpress.com
    • A message demanding gift cards or cryptocurrency
    • A request for a password or one-time security code
    • An unexpected customs payment to a personal account
    • A request for remote access to a computer or phone
    • A person claiming that a shipment contains illegal goods and demanding immediate payment
    • A fake delivery message unrelated to an actual tracking number
    • A request for complete bank or remittance information

    Use the official LBC website, verified tracking page, branch locator, telephone number, and email address. Do not rely only on a number or link contained in an unsolicited message.

    LBC Express Company and Corporate Information

    LBC Express, Inc. is a Philippines-based courier, cargo, logistics, and remittance operating company. It is part of the LBC Express Holdings group.

    • Operating company: LBC Express, Inc.
    • Holding company: LBC Express Holdings, Inc.
    • United States customer service: 1-800-338-5424
    • Customer-care email: customercare@lbcexpress.com
    • Global support mailing address: 10th Floor, Tower B, Two Ecom Center, Bayshore Avenue corner Harbor Drive, Mall of Asia Complex, Pasay, Metro Manila, Philippines
    • U.S. written-claims address: 3563 Investment Boulevard, Suite 3, Hayward, CA 94545

    The U.S. claims address is not necessarily a walk-in customer-service center, branch, package-return facility, or general corporate headquarters. Contact LBC before mailing property or original documents.

    LBC Customer Service Reviews and Complaints

    CustomerServiceNumbers.com currently shows LBC with 0 out of 5 stars based on zero reviews.

    No LBC reviews have been submitted to this page. There are therefore no visible review dates, positive themes, complaint themes, delivery-time patterns, lost-package reports, claim outcomes, branch experiences, or customer-service response trends to summarize.

    The displayed 0 out of 5 reflects the absence of submitted ratings. It should not be interpreted as a zero-star rating assigned by LBC customers.

    LBC Express Customer Service Frequently Asked Questions

    What is the LBC Express USA customer service phone number?

    LBC Express customer service in the United States can be reached at 1-800-338-5424.

    What is the LBC customer service email?

    LBC lists customercare@lbcexpress.com for customer-care assistance.

    Does LBC have 24-hour customer service?

    LBC’s current U.S. contact page does not publish guaranteed 24-hour live-agent support. The website and tracking tools can be accessed at any time, while telephone and branch availability may vary.

    How do I track an LBC Balikbayan box?

    Enter the tracking or shipment number on LBC’s official tracking page. Contact customer care if the tracking information does not update or does not explain the delay.

    How do I file an LBC complaint?

    Call 1-800-338-5424 or email customercare@lbcexpress.com. Include the tracking number, shipment date, origin, destination, problem, previous contacts, and requested resolution.

    How do I file an LBC claim for damaged contents?

    Preserve the box, packaging, damaged contents, photographs, receipt, bill of lading, and packing list. LBC’s current public terms state that the shipper must provide written notice within 30 days after delivery.

    How long do I have to report a missing LBC package?

    LBC’s current public terms state that written notice for non-delivery or misdelivery must be submitted within 90 days from the shipment date. Confirm the deadline shown in the applicable bill of lading.

    Where do I send an LBC written claim in the United States?

    LBC’s currently published claims address is 3563 Investment Boulevard, Suite 3, Hayward, CA 94545. Contact LBC before sending original documents or physical items.

    How much does LBC pay for a lost box?

    LBC’s current public terms state that liability for loss or damage is generally limited to $100 per box unless additional insurance was purchased. Coverage depends on the bill of lading, declared contents, proof of value, exclusions, and claim decision.

    Can I ship cash in an LBC box?

    No. LBC lists cash among its prohibited shipment contents.

    Can I ship vitamins or medicine through LBC?

    Some medicines, pills, vitamins, and supplements may be restricted or prohibited depending on the service and destination. Contact LBC before packing them.

    Can I ship food in an LBC Balikbayan box?

    Perishable goods are prohibited, and other food products may be subject to packaging, customs, agricultural, and destination restrictions. Confirm the exact item with LBC.

    Why is my LBC box held by customs?

    The shipment may require additional documents, identification, duties, taxes, inspection, product permits, or clarification of declared contents. Ask LBC what specific action is needed.

    Can the recipient file the LBC claim?

    LBC’s public claim terms refer to the shipper submitting written notice. The recipient should report the issue, preserve the package, and coordinate with the sender.

    Where is LBC Express headquartered?

    LBC Express is based in the Philippines. Its current global customer-support page lists a mailing address at Two Ecom Center in the Mall of Asia Complex in Pasay, Metro Manila.

    Compare LBC With Other Shipping Companies

    Customers comparing international shipping, tracking, claims, and delivery support may also find these CustomerServiceNumbers.com pages useful:

    Why Trust CustomerServiceNumbers.com?

    CustomerServiceNumbers.com has helped consumers locate company-support information, complaint routes, telephone numbers, ratings, and customer reviews since 2004.

    We are an independent consumer-help website and are not owned or operated by LBC Express, Inc., LBC Express Holdings, an LBC branch, customs authority, port, shipping carrier, remittance provider, bank, insurance company, delivery contractor, or government agency.

    Our goal is to help customers identify the correct support route, document shipment problems, understand claim deadlines, protect private information, prepare a useful complaint, and report whether the issue was resolved.

    Share Your LBC Customer Service Experience

    Have you contacted LBC about a Balikbayan box, air-freight shipment, sea-freight shipment, delayed pickup, tracking problem, customs hold, damaged box, missing contents, lost shipment, written claim, rate dispute, branch complaint, delivery problem, or remittance issue?

    Leave a review below and explain:

    • Whether the shipment moved by air or sea
    • The general origin and destination without publishing addresses
    • Which LBC support route you used
    • Whether a case or trace number was created
    • How long the response took
    • Whether a written claim was required
    • What resolution was offered
    • Whether the issue was resolved

    Privacy warning: Do not publish tracking numbers, shipment labels, barcodes, packing lists, customs declarations, sender or recipient addresses, telephone numbers, email addresses, identification documents, signatures, claim numbers, payment information, remittance references, bank details, collection codes, or photographs containing private information.

    Page Update Note

    This LBC Express USA customer service page was updated on July 22, 2026, to verify the United States phone number and customer-care email, remove the unsupported 24/7 service claim, add official tracking, branch, pickup, and rate tools, distinguish LBC’s U.S. written-claims address from its Philippine customer-support mailing address, add complaint and escalation guidance, explain written-claim deadlines and the published liability limit, expand Balikbayan box, air-freight, customs, prohibited-item, remittance, and scam information, address the search phrase “LBC complaint,” and confirm that the live CustomerServiceNumbers.com page currently has no reviews.

    Customer Service Information Disclaimer

    CustomerServiceNumbers.com is not affiliated with LBC Express, Inc., LBC Express Holdings, any LBC branch, shipping agent, freight carrier, customs authority, port operator, delivery contractor, remittance provider, bank, insurer, payment processor, or government agency.

    This page is provided for informational, complaint, and review purposes only. CustomerServiceNumbers.com cannot track shipments, locate boxes, change recipient information, clear customs, schedule pickups, approve claims, pay compensation, process remittances, accept packages, or extend contractual claim deadlines.

    Phone numbers, email addresses, branch locations, service hours, shipping rates, delivery estimates, claim deadlines, liability limits, insurance options, prohibited-item lists, customs rules, addresses, and support procedures can change and may vary by route or service. Confirm important information through LBC’s official website, the current bill of lading, shipment receipt, insurance documents, customs authority, remittance receipt, or customer-service representative before taking action.