Instacart Customer Service Phone Number, Orders & Refund Help

Instacart is an online grocery delivery and pickup platform operated by Maplebear Inc. Customers use Instacart to order groceries, household essentials, alcohol where available, pet supplies, pharmacy-related items, restaurant orders in some areas, and retail products from participating stores. Customers often contact Instacart customer service for missing items, damaged items, wrong items, refunds, late deliveries, delivery issues, shopper problems, account access, payment problems, Instacart+ membership questions, promo credits, EBT SNAP issues, gift cards, safety concerns, and suspicious charges.

If you are looking for the Instacart customer service phone number, Instacart support can be reached at 1-888-246-7822. Instacart also provides help through the Instacart Help Center, the Instacart app, order-specific support, live chat options, and a senior and specialized support line.

How to Contact Instacart Customer Service

• Instacart Customer Service Phone Number: 1-888-246-7822
• Senior and Specialized Support: 1-844-981-3433
• Senior and Specialized Support Hours: Daily, 8:00 AM to 11:00 PM ET
• Instacart Help Center: Instacart Help Center
• Contact Instacart Support: Instacart Contact Support
• Customer Support Routing: Instacart Company Contact Page
• Report an Order Problem: Instacart Order Issue Help
• Refunds and Returns: Instacart Refunds and Returns
• Instacart+ Membership Help: Manage Instacart+ Membership
• Safety Incident Reporting: Instacart Safety Incident Reporting
• Shopper Support: Available through the Instacart Shopper app and Instacart Shopper Help
• Legal / Identity Theft Requests: Instacart Legal Process and Information Requests
• Corporate Entity: Maplebear Inc. d/b/a Instacart
• Corporate Address: 50 Beale Street, Suite 600, San Francisco, CA 94105
• Website: instacart.com

Important support note: Instacart support is usually fastest when you start from the order in your account. Open the Instacart app or website, go to your order, and choose the issue that matches your problem. This connects the support request to the shopper, retailer, delivery window, receipt, refund status, and payment method.

Best Way to Reach Instacart by Issue

• Missing, wrong, damaged, expired, spoiled, or poor replacement items: Report the problem from the order in the Instacart app or website.
• Late, delayed, or never-arrived order: Open the order and use Get Help so Instacart can review the delivery status.
• Refund not showing: Check the digital receipt, original charge, refund adjustment, and payment method before contacting support.
• Instacart+ membership charge: Use the Instacart+ membership page to cancel or review refund eligibility.
• Senior or specialized support: Call 1-844-981-3433.
• Payment, authorization hold, or duplicate charge: Review your digital receipt and bank statement, then contact Instacart support.
• EBT SNAP or OTC Network / Medicare card refund: Contact Instacart Customer Experience instead of the retailer.
• Shopper issue or safety concern: Use the safety reporting option in the app or website.
• Shopper account or shopper payment issue: Use the Shopper app help tools or Instacart Shopper Help.
• Retailer, brand, or business inquiry: Use Instacart’s company contact page to choose the correct business support route.

What to Have Ready Before Contacting Instacart

• Your Instacart account email address and phone number
• The order number or digital receipt
• The retailer name and delivery or pickup date
• Photos of damaged, spoiled, expired, incorrect, or missing items if available
• The shopper conversation or replacement/refund details from the order
• Delivery address, delivery photo, delivery notes, and tracking updates if relevant
• Credit card, debit card, EBT SNAP, OTC Network, PayPal, Klarna, or gift card payment details if relevant
• Instacart+ membership charge date, renewal date, and cancellation confirmation if relevant
• Promo code, credit, coupon, or offer terms if a discount did not apply
• Case number, chat transcript, email confirmation, or prior support response

Common Instacart Customer Service Issues

Common reasons customers contact Instacart include:

• Missing grocery items or wrong items delivered
• Expired, damaged, spoiled, leaking, or poor-quality items
• Poor replacements or unwanted substitutions
• Late deliveries, no-show deliveries, or orders marked delivered but not received
• Refunds, credits, and missing refund adjustments
• Authorization holds, duplicate charges, service fees, delivery fees, and tip changes
• Instacart+ membership charges, cancellation, auto-renewal, and refund eligibility
• Promo codes, credits, coupons, gift cards, and referral credits not applying
• EBT SNAP, OTC Network, Medicare card, and payment-method issues
• Account login, password reset, phone verification, and account lockouts
• Shopper communication, shopper conduct, safety incidents, or delivery instructions
• Retailer return policies, order cancellations, rescheduling, and custom-order restrictions

Instacart Customer Reviews and Complaints on CSN

The live CustomerServiceNumbers.com Instacart page currently shows zero customer reviews. Because there are no live CSN reviews yet, there is not enough CSN feedback to summarize a reliable Instacart customer-service trend on this site.

If you have contacted Instacart about a missing item, wrong item, damaged order, refund, late delivery, Instacart+ charge, shopper issue, payment problem, promo credit, EBT SNAP issue, gift card concern, safety report, or account problem, you can leave a review below. Reviews are individual experiences and may not represent every Instacart order, shopper, retailer, delivery area, payment method, or support case.

Instacart Refunds, Credits, and Missing Items

Instacart says customers can report order issues through the app or website for problems such as missing items, incorrect items, expired items, damaged items, spoiled items, poor replacements, late orders, delayed orders, wrong orders, or orders that never arrived. Instacart may issue a credit or refund for eligible issues.

Instacart says order problems should generally be reported within 3 days of pickup or delivery. If you request a refund soon after receiving the order, Instacart may adjust the original charge instead of posting a separate refund line. Check your digital receipt and original bank or card statement before assuming the refund is missing.

Returns are usually subject to the retailer’s return policy. Some items may need to be returned to the store with your digital Instacart receipt. For EBT SNAP or OTC Network / Medicare card purchases, Instacart says customers should contact Instacart Customer Experience instead of the retailer because Instacart processes those online refunds.

Instacart+ Membership Charges and Cancellation Help

Instacart+ is Instacart’s paid membership program. Members may receive benefits such as $0 delivery fees on eligible orders, lower service fees, and promotional benefits, but taxes, tips, and other fees may still apply.

Instacart says annual members may cancel within the first 5 calendar days of a paid Instacart+ membership and receive a refund only if they have not placed any orders using the membership. If canceled at another time, the membership generally remains active through the end of the paid billing period without a refund.

If you see an unexpected Instacart+ charge, check whether a free trial converted, a promotional term ended, a partner offer renewed, or another household member used the account. Save the renewal email, account screen, billing date, and cancellation confirmation.

Delivery, Pickup, Shopper, and Safety Issues

If your order is late, missing, delivered to the wrong address, or marked delivered but not received, open the order in the Instacart app or website and use Get Help. Keep delivery photos, building access notes, messages with the shopper, and order status screenshots.

If the issue involves the shopper’s behavior, intoxication, discrimination, food safety, injury, property damage, or another safety concern, use Instacart’s in-app or website safety reporting feature. If there is an emergency or immediate danger, call 911 first.

For replacement issues, review the items your shopper selected, the replacement instructions you provided, and whether the app gave you the option to approve, reject, or refund substitutions while the order was being shopped.

Payments, Fees, Gift Cards, EBT SNAP, and Unknown Charges

Instacart charges can include item totals, delivery fees, service fees, tips, taxes, alcohol fees where applicable, bag fees, retail pricing differences, and membership charges. The final charge can change after checkout because replacements, refunds, weight adjustments, and tip changes can affect the final receipt.

If you see an unknown Instacart charge, compare the transaction date and amount with your Instacart digital receipts, family account activity, Instacart+ membership, PayPal, Klarna, gift card balance, and bank statement. If the charge appears unauthorized, contact Instacart and your bank or card issuer promptly.

For EBT SNAP refunds and OTC Network / Medicare card refunds, contact Instacart support because the retailer may not be able to process a refund for Instacart online purchases.

Instacart Account Security and Scam Warning

Be careful with fake Instacart phone numbers, fake support agents, phishing emails, suspicious texts, account-takeover attempts, and gift card scams. Scammers may pretend to be Instacart, a shopper, a customer, a retailer, or a support agent.

• Use instacart.com, the Instacart app, or official Instacart help pages instead of links in suspicious messages.
• Do not share your password, one-time code, payment card, EBT card, gift card number, CVV, bank login, driver’s license, or Social Security number with an unexpected caller or message sender.
• Do not buy gift cards or send gift card codes because someone in the chat or by phone says it is required to complete an order.
• Instacart shoppers should be cautious if a customer asks them to add or purchase gift cards through chat.
• If you entered payment information on a suspicious site, contact your bank or card issuer immediately.
• If you suspect identity theft involving Instacart, follow Instacart’s identity-theft documentation process and consider filing an FTC Identity Theft Report.

Shopper Support, Shopper Payments, and Deactivation Issues

Instacart shoppers should use the Shopper app and Instacart Shopper Help for shopper-specific issues. Shopper support may be different from customer order support. Shopper issues can include batch problems, payment questions, tips, ratings, account verification, background checks, deactivation appeals, shopper card problems, safety concerns, app issues, and order fraud.

If your issue involves shopper earnings, a missing payment, a customer report, or a deactivation notice, save the batch details, dates, screenshots, shopper support messages, and any email from Instacart before contacting support or submitting an appeal.

How to Escalate an Instacart Complaint

If Instacart customer service does not resolve your issue, try these escalation steps:

1. Save the order number, receipt, delivery photo, shopper messages, photos, refund confirmation, payment details, and case number.
2. Use the correct support path: customer order issue, Instacart+ billing issue, shopper support, retailer inquiry, safety report, or identity-theft request.
3. Report missing, damaged, incorrect, spoiled, or poor replacement items from the order in the app or website as soon as possible.
4. If a refund is not visible, compare your digital receipt with the original charge because same-day refunds may adjust the original charge instead of creating a separate refund line.
5. If an Instacart+ charge is disputed, confirm the renewal date, free trial terms, cancellation confirmation, and whether orders were placed under the membership.
6. If the issue involves a safety incident, report it through Instacart’s safety reporting flow and contact emergency services first if anyone is in immediate danger.
7. If the issue involves an unauthorized charge, contact Instacart and your bank or card issuer within the required dispute window.
8. If the issue remains unresolved, consider documenting the complaint with the BBB, state attorney general, FTC, CFPB, card issuer, or another consumer agency when appropriate.
9. For corporate-level contact information, see the COH recommendation below.

Instacart Compared with Competitors

Instacart competes with grocery delivery, pickup, and local delivery services such as Shipt, Amazon Fresh, Walmart delivery, DoorDash, Uber Eats, Grubhub, Postmates, Kroger delivery, Whole Foods delivery, Target delivery, Costco same-day delivery, and retailer-operated delivery services. Customers comparing services often look at retailer availability, delivery speed, item accuracy, shopper communication, fees, tips, Instacart+ benefits, refund handling, EBT SNAP support, app reliability, customer service access, and how quickly missing or damaged item problems are resolved.

Related Customer Service and Consumer Resources

• Amazon Customer Service
• Shipt Customer Service
• Postmates Customer Service
• Uber Eats Customer Service
• Grubhub Customer Service
• DoorDash Customer Service
• Walmart Customer Service
• Target Customer Service
• CSNDB.com Chat and Text Support Resources
• ChargeOnMyCard.com: Identify Unknown Credit Card Charges
• ThinkItIsAScam.com: Scam and Fraud Warning Guides
• ZeroStars.org: Read and Leave Company Reviews
• CorporateOfficeHeadquarters.com: Corporate Office Contacts

Frequently Asked Questions About Instacart Customer Service

What is the Instacart customer service phone number?

The Instacart customer service phone number is 1-888-246-7822. Customers can also use the Instacart Help Center, app, website, or order-specific support tools.

Does Instacart have senior support?

Yes. Instacart’s senior and specialized support line is 1-844-981-3433. Instacart lists this line as available daily from 8:00 AM to 11:00 PM ET.

How do I report a missing or wrong Instacart item?

Open the order in the Instacart app or website and select Get Help. Instacart says order issues such as missing, wrong, damaged, spoiled, poor replacement, late, delayed, or never-arrived orders can be reported through the app or website.

How long do I have to report an Instacart order problem?

Instacart says customers can report order issues through the app or website within 3 days of pickup or delivery.

How do Instacart refunds show on my card?

Instacart says same-day refunds may adjust the original charge instead of appearing as a separate refund line. Check your digital receipt and compare it with the original bank or card charge.

How do I cancel Instacart+?

Sign in to your Instacart account and open the Instacart+ membership page. Annual members may be eligible for a refund only if they cancel within the first 5 calendar days of the paid membership and have not placed any orders using Instacart+.

How do I contact Instacart Shopper support?

Instacart shoppers should use the Shopper app and Instacart Shopper Help. Shopper support is different from customer order support and may be tied to the shopper account, batch, payment, or app issue.

How do I report an Instacart safety issue?

If there is an emergency, call 911 first. After you are safe, use the Instacart app or website to report a safety incident related to an order, shopper, delivery, food safety, injury, property damage, or discrimination concern.

Where is Instacart corporate office?

Maplebear Inc. d/b/a Instacart lists its principal executive offices at 50 Beale Street, Suite 600, San Francisco, CA 94105. For routine order, refund, payment, membership, shopper, and safety issues, use Instacart customer service first.

Page Update Note

Updated June 2026: This page was refreshed with current Instacart customer service routing for orders, refunds, missing items, damaged items, late deliveries, Instacart+ membership, senior support, shopper support, payment issues, EBT SNAP refunds, safety reporting, account security, and corporate contact information.

Why Trust CustomerServiceNumbers.com?

CustomerServiceNumbers.com has helped consumers find customer service contact information, complaint resources, and company support routes since 2004. CSN focuses on practical contact guidance, customer reviews, and real-world escalation tips. When a company publishes a real customer service phone number, CSN lists it with context so customers can decide whether to call, sign in, use the app, open an order issue, report a safety concern, or escalate through another route.

Share Your Instacart Customer Service Experience

Have you contacted Instacart customer service about an order, refund, missing item, damaged item, shopper issue, Instacart+ charge, payment problem, EBT SNAP refund, promo credit, gift card, safety report, account access, or complaint? Share your experience below. Include the support route you used, how long it took to get help, and whether Instacart resolved the issue. Do not post full order numbers, payment card details, EBT card details, gift card codes, passwords, security codes, addresses, phone numbers, medical information, or private account information in public comments.

Customer Service Numbers Disclaimer

CustomerServiceNumbers.com is not affiliated with Maplebear Inc., Instacart, Instacart.com, Instacart Shopper, any Instacart retail partner, delivery provider, payment provider, or shopper. This page is provided for informational and consumer-feedback purposes only. Phone numbers, support routes, refund rules, membership terms, delivery practices, shopper policies, payment rules, EBT SNAP procedures, safety reporting, fees, and website links may change. Do not post private account, order, identity, payment, home, legal, health, safety, or shopper information in public comments. Always verify important order, refund, membership, payment, legal, safety, and account information directly with Instacart through official channels before taking action.