Inland Empire Health Plan (IEHP) members may need help with a Member ID card, primary care provider, referral, authorization, prescription benefit, transportation, claim, Medi-Cal coverage, IEHP DualChoice Medicare-Medicaid benefits, Covered California coverage, grievance, appeal, or another health-plan issue. The correct customer-service number and hours depend on which IEHP plan you have.
How to Contact IEHP Customer Service
- IEHP Medi-Cal Member Services: 1-800-440-IEHP (4347)
- Medi-Cal Hours: Monday-Friday, 7 a.m.-7 p.m.; Saturday-Sunday, 8 a.m.-5 p.m.
- Medi-Cal TTY: 1-800-718-4347
- IEHP DualChoice Member Services: 1-877-273-IEHP (4347)
- DualChoice Hours: 8 a.m.-8 p.m., 7 days a week, including holidays
- DualChoice TTY: 1-800-718-4347
- IEHP Covered Member Services: 1-855-433-IEHP (4347)
- IEHP Covered Hours: Monday-Friday, 8 a.m.-6 p.m.
- IEHP Covered TTY: 711
- Member Services Email: memberservices@iehp.org
- 24-Hour Nurse Advice Line: 1-888-244-IEHP (4347), TTY 711
- IEHP Secure Member Portal: IEHP Member Portal
- Find a Doctor: IEHP Find Care
- IEHP Contact Page: Contact IEHP
- IEHP Office: 10801 Sixth Street, Rancho Cucamonga, CA 91730
- IEHP Mailing Address: P.O. Box 1800, Rancho Cucamonga, CA 91729-1800
- Official Website: IEHP.org
Best IEHP Support Route by Issue
- Lost or damaged Member ID card: Use the IEHP Secure Member Portal or call your plan’s Member Services number.
- Change your primary care provider: Use the Member Portal or contact Member Services.
- Referral status: Check the Member Portal or call Member Services.
- Provider or specialist search: Use IEHP’s Find Care directory.
- Prior authorization question: Contact Member Services with the provider and requested service information.
- Transportation: IEHP Medi-Cal and DualChoice members can call Member Services and choose the transportation option.
- After-hours health question: Call the 24-Hour Nurse Advice Line at 1-888-244-4347.
- Complaint about care or service: File an IEHP grievance.
- Disagree with a coverage decision: Review the decision notice and use the applicable IEHP appeal process.
- Medi-Cal enrollment: Call IEHP Enrollment Advisors at 1-866-294-4347.
- DualChoice enrollment: Call 1-800-741-4347.
- IEHP Covered enrollment: Call 1-855-538-4347.
IEHP Medi-Cal Member Services
IEHP Medi-Cal members can call 1-800-440-4347 Monday through Friday from 7 a.m. to 7 p.m. and Saturday and Sunday from 8 a.m. to 5 p.m.
Medi-Cal Member Services can help with:
- Member ID cards
- Primary care provider changes
- Provider and specialist searches
- Benefits and covered services
- Referral questions
- Authorization status
- Transportation
- Interpreter services
- Grievances and appeals
- Behavioral health service connections
- Member materials and handbooks
IEHP’s 2026 Medi-Cal materials state that members can request interpreter assistance and alternative-format plan materials at no cost.
IEHP DualChoice Customer Service
IEHP DualChoice is an HMO D-SNP for eligible members who have both Medicare and Medi-Cal benefits.
- DualChoice Member Services: 1-877-273-4347
- Hours: 8 a.m.-8 p.m., 7 days a week, including holidays
- TTY: 1-800-718-4347
DualChoice Member Services can help with plan benefits, providers, Medicare-Medicaid coverage, prescriptions, appeals, grievances, transportation and other member questions.
For enrollment questions rather than an existing membership, IEHP currently lists 1-800-741-4347.
IEHP Covered Customer Service
IEHP also offers private HMO coverage through Covered California for eligible Riverside and San Bernardino County residents.
- IEHP Covered Member Services: 1-855-433-4347
- Hours: Monday-Friday, 8 a.m.-6 p.m.
- TTY: 711
- Enrollment: 1-855-538-4347, Monday-Friday, 8 a.m.-5 p.m.
IEHP Covered members should use their plan-specific materials for premiums, copays, deductibles, prescription coverage, provider networks, prior authorization requirements and appeals.
IEHP Secure Member Portal
The IEHP Secure Member Portal allows members to complete several common requests without waiting for a representative.
Current self-service options include:
- Change a primary care provider
- Request a new Member ID card
- Change an address
- Update contact information
- Complete a Health Risk Assessment
- Check referral status
- Check eligibility status
- Request interpreter services
- Check the status of an interpreter request
Open the IEHP Secure Member Portal
IEHP 24-Hour Nurse Advice Line
IEHP members can call the 24-Hour Nurse Advice Line at 1-888-244-4347, TTY 711.
The Nurse Advice Line can help members decide what level of care may be appropriate for non-emergency symptoms and can direct members to available care options.
IEHP Transportation
Transportation is available as a covered benefit for eligible active IEHP Medi-Cal and DualChoice members. The transportation benefit is not included with IEHP Covered plans.
As of May 16, 2026, IEHP arranges non-emergency medical transportation (NEMT), while Call the Car continues to provide non-medical transportation (NMT).
Members should call 1-800-440-4347 and choose the transportation prompt. IEHP states that transportation assistance through this route is available 24/7.
For routine appointments, IEHP asks members to request transportation at least five calendar days in advance when possible.
IEHP Prescription Help
Prescription support depends on the IEHP plan and medication involved.
For many IEHP Medi-Cal outpatient prescription-drug questions, California’s Medi-Cal Rx program administers the pharmacy benefit. Medi-Cal Rx can be reached at 1-800-977-2273.
IEHP DualChoice and IEHP Covered members should use their current plan formulary, pharmacy information and Member Services number for plan-specific prescription questions.
For a denied medication, prior authorization or formulary exception, review the notice from IEHP or the applicable pharmacy benefit administrator because appeal deadlines and procedures can be time-sensitive.
How to File an IEHP Grievance
A grievance is generally used when a member is dissatisfied with IEHP, a provider, access to service, customer service or another aspect of care that is not simply a request to overturn a coverage decision.
IEHP Medi-Cal members can begin by:
- Calling Member Services at 1-800-440-4347
- Submitting the official online grievance form
- Using the grievance forms available through IEHP Member Materials
- Submitting the complaint by mail or other method listed in current IEHP instructions
Members have the right to complain about their health plan, doctors or care without losing their benefits.
How to Appeal an IEHP Decision
An appeal generally asks IEHP to reconsider a decision involving coverage or benefits. The decision notice should explain what was denied, why it was denied, the deadline for appealing and whether expedited review may be available.
For Medi-Cal appeals, IEHP currently provides options that include:
- Calling Member Services at 1-800-440-4347
- Submitting an appeal through IEHP’s online process
- Faxing the Grievance and Appeals Department at 909-890-5748
- Mailing the appeal to IEHP at P.O. Box 1800, Rancho Cucamonga, CA 91729-1800
DualChoice and IEHP Covered members should follow the appeal instructions for their specific plan because Medicare, Medi-Cal and Covered California appeals can have different procedures and deadlines.
Changing Your IEHP Doctor
IEHP members can use the online provider directory to locate participating doctors and facilities. Eligible members can also change their primary care provider through the Secure Member Portal or by calling Member Services.
Before scheduling care, verify that the provider currently participates in the specific IEHP plan shown on your Member ID card. Provider networks can differ between Medi-Cal, DualChoice and IEHP Covered.
IEHP Behavioral Health Support
IEHP members who need assistance finding covered mental or behavioral health services can contact Member Services for connection to the appropriate behavioral health resources.
For an emergency behavioral health condition, call 911 or go to the nearest emergency department. The 24-Hour Nurse Advice Line is also available at 1-888-244-4347 for non-emergency guidance.
IEHP Corporate Office and Organization
Inland Empire Health Plan is a public, not-for-profit health plan created through a Joint Powers Agency agreement between Riverside and San Bernardino counties. IEHP serves residents of those counties through Medi-Cal, IEHP DualChoice and IEHP Covered plans.
Inland Empire Health Plan
10801 Sixth Street
Rancho Cucamonga, CA 91730
Mailing Address:
IEHP
P.O. Box 1800
Rancho Cucamonga, CA 91729-1800
IEHP’s general organization telephone number is 909-890-2000, Monday-Friday from 8 a.m. to 5 p.m. Plan members should normally use the appropriate Member Services number instead.
Information to Have Before Contacting IEHP
- IEHP Member ID card
- Plan name: Medi-Cal, DualChoice or IEHP Covered
- Member name and contact information
- Provider or facility involved
- Referral or authorization information
- Prescription name when relevant
- Date of service
- Claim, grievance or appeal reference number
- Denial or coverage notice
- Previous call dates and case numbers
- The resolution being requested
Share medical records, Member ID numbers, dates of birth and other protected health information only through verified private IEHP channels.
How to Escalate an IEHP Customer Service Complaint
- Call the Member Services number for your specific IEHP plan.
- Explain whether the problem involves care, a provider, referral, authorization, prescription, transportation, coverage or customer service.
- Keep the relevant notices, referral records, bills and previous correspondence.
- Request and save a case or reference number when available.
- Use IEHP’s formal grievance process for an unresolved service complaint.
- Use the appropriate appeal process when you disagree with a coverage or benefit decision.
- Follow the instructions and deadlines in the official decision notice for any external review, State Hearing, Medicare complaint or other escalation right.
IEHP Customer Service Reviews and Complaints
CustomerServiceNumbers.com currently has no published IEHP customer reviews. The displayed 0 out of 5 rating reflects the absence of submitted ratings and should not be interpreted as a zero-star customer judgment.
Because there are currently no published IEHP reviews on this page, there is not enough CustomerServiceNumbers.com feedback to identify reliable positive or negative patterns involving Member Services, providers, referrals, claims, authorizations, prescriptions, transportation, grievances, appeals or quality of care.
Frequently Asked Questions
What is the IEHP Medi-Cal customer-service number?
IEHP Medi-Cal Member Services can be reached at 1-800-440-4347.
What are IEHP Medi-Cal Member Services hours?
Current hours are Monday-Friday from 7 a.m. to 7 p.m. and Saturday-Sunday from 8 a.m. to 5 p.m.
What is the IEHP DualChoice phone number?
IEHP DualChoice members can call 1-877-273-4347, 8 a.m.-8 p.m., seven days a week including holidays.
What is the IEHP Covered phone number?
IEHP Covered Member Services is 1-855-433-4347, Monday-Friday from 8 a.m. to 6 p.m.
Does IEHP have an email address?
Yes. IEHP currently publishes memberservices@iehp.org for Member Services.
What is the IEHP Nurse Advice Line?
Call 1-888-244-4347, 24 hours a day. TTY users can call 711.
Can I change my doctor online?
Eligible members can change their primary care provider through the IEHP Secure Member Portal. The portal can also be used for ID cards, address changes, referral status and other common requests.
How do I file a complaint with IEHP?
Members can contact Member Services or use IEHP’s formal grievance process. A grievance can be filed online, and plan-specific complaint forms and instructions are available through IEHP Member Materials.
Where is IEHP located?
IEHP’s main office is at 10801 Sixth Street, Rancho Cucamonga, California 91730.
Is IEHP a private insurance company?
IEHP is a public, not-for-profit health plan created through a Joint Powers Agency agreement between Riverside and San Bernardino counties.
Related Health Insurance Customer Service Pages
- Kaiser Permanente Customer Service
- Blue Shield of California Customer Service
- Centers for Medicare & Medicaid Services Contact Information
Why Trust CustomerServiceNumbers.com?
CustomerServiceNumbers.com has helped consumers locate customer-service information and share customer-service experiences since 2004. The site is independent and is not owned or operated by Inland Empire Health Plan, Riverside County, San Bernardino County, Medicare, Medi-Cal, Covered California, or any healthcare provider.
This page is intended to help IEHP members find the correct support route for Medi-Cal, DualChoice, Covered California, Member ID cards, providers, referrals, transportation, prescriptions, grievances, appeals and other health-plan questions.
Share Your IEHP Customer Service Experience
If you contacted IEHP about Member Services, a provider, referral, authorization, prescription, transportation, grievance, appeal, DualChoice, Medi-Cal, Covered California or another support issue, describe the general issue, which support route you used, the response you received and whether the problem was resolved.
Privacy warning: Do not publish your IEHP Member ID number, Social Security number, Medicare number, Medi-Cal identification number, date of birth, diagnosis, prescription information, medical records, home address, payment information or other protected health information in a public review.
Customer Service Information Disclaimer
CustomerServiceNumbers.com is an independent consumer information and review website and is not affiliated with Inland Empire Health Plan, Medicare, Medi-Cal, Covered California, Riverside County, San Bernardino County or any healthcare provider. CustomerServiceNumbers.com cannot access IEHP accounts, determine eligibility, approve care, change providers, authorize treatment, arrange transportation, decide appeals, provide medical advice or respond on behalf of IEHP. Benefits, provider networks, authorization requirements, pharmacy coverage, enrollment rules and support contacts can change. Verify member-specific information directly with IEHP and review your current plan documents.